Name: Derby Mickleover Hotel, BW Signature Collection
Address: Etwall Road, Derby, DE3 OXX, GB

8/10

Excellent

30 Jul 2026

David

Hotel was overall good bit dated food in restaurant was very good shower didn’t work in first room so we got upgraded to another room reception staff were excellent she even came and helped us move our stuff. Door lock went wrong on room but was sorted really quickly. We were there for 3 nights used the pool which was nice but jacuzzi was not working unfortunately. Sorry sounds a bit negative but there was a lot of good parts as well and if we were up that way again we would stay there

4/10

Poor

27 Jul 2026

Patrick

This is a very dated hotel and the overall experience was poor.
The tarmac in the carpark has been upended in various places and crumbling.
The reception team were helpful but unfriendly.
The catering staff were both unhelpful and unfriendly openly arguing between each other at breakfast. I made the mistake of paying £24 for breakfast for my son and I and literally had two bowls of cereal as everything was so unpleasant. I will never get that £24 back.
We picked up a pancake if you can call it that which was a congealed jelly like mass and dared to place it in the toaster to resuscitate it but got rudely admonished by kitchen staff.
The water pressure in the shower was poor and the sink cabinet was partially dismantled.
There were no USB sockets in the bedroom. The pillows and duvets were uncomfortable.
When we came in after a day out the entire room (Rutland) smelt of barbequed burgers presumably the kitchen vent was close to our room and was somehow entering the room.
Overall the experience and location were pretty depressing.
Even if the nightly price was now I think there is a minimum standard which was not met.

10/10

Exceptional

26 Jul 2026

Stephen

Perhaps now looking a bit tired here and there, it still emerges as a great place to stay. The rooms are a good size, air-conditioned (ours was noisy, though) and with a bath, unusual nowadays. The pool is fantastic and very welcome in the hot weather. Good breakfast. Helpful staff.

8/10

Excellent

26 Jul 2026

Ian

Air con was good in the room I was given

8/10

Excellent

25 Jul 2026

Susan

A lovely hotel. Nice Spa. Pool area is nicely done Roman style architecture although pool is showing signs of ageing a bit. Gym. Nice enough breakfast area and place near reception to have a drink. Room was good with AC. No fridge. They offer a free drink at the bar if you don't get your room c L eanrd and stay over 2 days.

8/10

Excellent

24 Jul 2026

Allan

Great staff.

8/10

Excellent

22 Jul 2026

Gurvinder

Nice hotel good location for us but a bit dated in fixtures and fittings

6/10

Pleasant

21 Jul 2026

Wendy

Pool/sauna facilities over crowded. Extortionate bar fees. Conflicting information about availability of food at the bar, one member of staff said we could order up until 9pm, another said we couldn't order 'because there was a party of 40 in'. Very tight parking spaces. It was clean and tidy but no better than a Premier Inn because we were unable to use the pool and sauna facilities, which were the reason for booking this particular hotel. Would not book again.

Partner

10/10

Exceptional

19 Jul 2026

Emma

Lovely and cleaned and added bonus air conditioning

Partner

10/10

Exceptional

16 Jul 2026

ALLAN

Great

Self

6/10

Pleasant

13 Jul 2026

Schyan

We stayed for one night, and the ONLY reason for booking this hotel was to use the spa facilities early morning before checking out. It was extremely disappointing to learn in the morning that the sauna, steam room and jacuzzi were ALL out of order.

Partner

8/10

Excellent

12 Jul 2026

Lorraine

Staff were welcoming and friendly. The pool was a hit with the children.

Nice touch for complimentary drinks for no housekeeping

Friends_and_family Family

4/10

Poor

12 Jul 2026

Paul

The corridor on the 1st floor smelled of cigarette smoke. The pool changing area is not pleasant. The area around the pool is old and dirty. The room has a balcony, however, you cannot access it. Its a tired hotel in need of renovation

Partner

10/10

Exceptional

06 Jul 2026

Una

Really comfy beds - great swimming pool- lovely staff

Self

6/10

Pleasant

30 Jun 2026

Julie

Didn’t love this hotel. Best thing was the staff. But the rooms are tired. The gas stoves weren’t working, so only pizzas & burgers were available and then we had a fire alarm going off at 3am. So wouldn’t go again.

Business Friends

4/10

Poor

29 Jun 2026

Carol Bremmer

Unfortunately, on this occasion our visit was not what we expected. We were greeted by a nice front desk staff, who informed us the hotel had limited selection of food due to issues in the kitchen. During the evening/night, we tried to contact reception/restaurant to replenish beverages. Unable to gain a response from staff after several attempts. Unexpectedly the fire alarm was triggered in the early hours by a guest. Guest's nearby unaware of the fire evacuation procedure, however, there is a poster displayed in the room. Leisure and Spa area was enjoyable and clean with friendly staff. I would hope the issues during the stay was a one off, although I will return soon.

Partner

8/10

Excellent

28 Jun 2026

GARETH

Acceptable standard of hotel for the price paid.

Partner

6/10

Pleasant

26 Jun 2026

Neil

Nice clean rooms and had air-con. Shower pressure abit low.

Communal areas including bar and breakfast area was really warm with limited ventilation which was not good for breakfast or relaxing in evening but staff were very good.

Overall was okay for cost and more budget.

Business

4/10

Poor

26 Jun 2026

Jessica

The air con was very weak on the hottest day of the year. The pool area is tired as is the room. Overall not a great stay

Friends_and_family Family

8/10

Excellent

23 Jun 2026

Sukhjivan

The dining area was clean. The breakfast was nice. The staff were polite and friendly.
Our room had water dripping all day and night from the A/C unit, causing a wet patch on the carpet which wasn’t very nice at all. Other than this the room was very clean.
Unfortunately the pool area needed a clean and also a freshen up with decor and DIY. The showers were not clean. I was using this facility for the first time and didn’t realise there was no complimentary shower gel in the cubicles.

Partner

10/10

Exceptional

22 Jun 2026

Grant

A great getaway hotel with plenty to do and Derby and the Peak District in easy reach.

Pros: The Suite with the Balcony was a lovely spacious room, comfortable enormous bed, all the facilities you'd want and a very large bathroom.
We made good use of the pool and gym and both a very well maintained and enjoyable.
The hotel atrium is such an inviting space with bar and restaurant both lovely and easy to find.
Parking is great too, and again access to the main road is close but you still feel firmly out in the countryside.

Cons: the Air Con was a little baffling and just wouldn't come on the whole time we were there.
The room itself is a bit dated, but that's kind of charming in it's own way.

Partner

4/10

Poor

11 Jun 2026

Stuart

Reception staff were great, very friendly. The pool was fab, nice and clean and great for the kids. The room was a good size and clean, if not a little run down. We had the top room with skylights for windows, one of had a broken blind that wouldn’t go down. It meant we couldn’t make the room dark which made it difficult to get the kids to sleep and when the sun came up at 5am it woke all of us up too. The air con also didn’t work and the room was roasting hot. It had been a sunny day so the room was already hot before we got into it. I suspect staff knew about the issues with the room prior to us checking in as every blind was pulled down except for the one broken one, but obviously I can’t prove this. We tried to change rooms but the hotel was at capacity and by the time we realised the blind didn’t go down we were already unpacked with the kids in bed trying to get them to sleep and it seemed like too much hassle. We all had a terrible nights sleep due to the temp of the room and getting up at the crack of sparrows. In hindsight we should have packed up and moved hotels. Reception staff were apologetic in the morning a advised management would be in touch, however we received an email saying we’d have to go through hotels.com to complain as we had booked through them. Needless to say we didn’t get very far with them. Overall hotel was nice but the issues room really ruined it and would put me off staying again.

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Clifford

Excellent reception and bar staff.
Ate elsewhere so cannot comment on food etc.

Partner

8/10

Excellent

07 Jun 2026

Luvuyo

Beautiful place, I like the fact that they included the parking in the room rate. The swimming pool area is lovely

Partner

10/10

Exceptional

06 Jun 2026

Matt

Nice big room, all clean. My room was looking a bit tired with holes in the carpet, but overall it was a very pleasant stay. Breakfast was good, and the pool area was great. Would defo stay again for the next Alton Towers trip.

6/10

Pleasant

06 Jun 2026

jagdip

Young gentleman at reception was very polite and helpful.
The room at first appeared clean and fresh but later realised the bathroom was old and worn. The basin showed signs of wear and tear and discoloured looking very unhygienic as was the shower. Very disappointed unable to open balcony door for fresh air as the room soon became stuffy. There was a sign on the door stating 'broken do not open'.

Family

6/10

Pleasant

01 Jun 2026

Jan

Breakfast was good. Accommodating for food intolerances. Bathroom was not as clean as expected when we arrived and the shower constantly dripped. We stayed for 2 nights but got a note under the door that due to unforeseen circumstances they were unable to clean our room after our first night despite seeing two ladies cleaning near to our room. No one manning the bar so helpful reception lady made us some coffees. Pool was a nightmare but it was half term!

Friends_and_family Friends

10/10

Exceptional

01 Jun 2026

Mick

Value for money and the venue has a pool, so as a business traveller id love to make this my once monthly treat.. a negative i can live with is the the bar does not offer cocktails. so no long island iced tea for me!

Self

8/10

Excellent

31 May 2026

Craig

Room 310: Hot tap is air locked, balcony door very stiff, aircon was really good.
Breakfast wasn't very nice, pastries were hard, hot food was basic and not very flavoursome
Staff were okay but Theresa was very attentive

Partner

6/10

Pleasant

26 May 2026

Stephen

The photo looked good but the room and hotel lack the wow factor.

Partner

4/10

Poor

25 May 2026

Darren

Very old and run down rooms, hotel is clean and helpful staff

2/10

Poor

13 May 2026

Danielle

Rooms are out dated and not clean

10/10

Exceptional

11 May 2026

Sophie

.

10/10

Exceptional

10 May 2026

Glen

Hotel and facilities fantastic

Partner

10/10

Exceptional

07 May 2026

Mark

Very clean and staff very helpful.

Self

8/10

Excellent

06 May 2026

Char

Clean helpful.staff and restaurant food was quick.and delicious

Partner

6/10

Pleasant

04 May 2026

Charlotte

We were checked in by a really lovely helpful young girl on reception. She was amazing! Room was ok, large but dated but bed comfy. Pillows hard (but luckily bought ours with us).
Went for dinner that evening. Do not recommend. Menu stated roasted carrots and green beans with the pie - came with obviously frozen peas and carrots and a few leeks. Service was terrible - 3 members of staff clustered around entrance, poor service - had to keep get ring up to get own drinks from bar outside restaurant. Dinner staff very unwelcoming- felt like we were a hindrance.
Was an ok stay but would not return.

Partner

10/10

Exceptional

29 Apr 2026

Iain

Staff throughout extremely helpful and friendly really appeared to want to make stay extra enjoyable. Food was excellent, good choice available. Leisure facilities a real bonus

Partner

10/10

Exceptional

27 Apr 2026

Claire

Great location, great favourites and helpful staff. The rooms were spotless and comfortable if a little dated.

Friends_and_family Family

8/10

Excellent

25 Apr 2026

Hannah

We really enjoyed our recent overnight stay. We were three adults and one child in an executive room with one kingsize bed and two proper single beds, (i.e. not sofa beds or guest beds). We enjoyed the breakfast and the pool, sauna and steam room. The water temperature in the pool was lovely. The only negative was that the lift was out of order when we were checking out which was challenging for my elderly father as we were on the top floor.

Friends_and_family Family

8/10

Excellent

25 Apr 2026

Iain

Excellent position, very helpful and friendly staff. Leisure facilitues excellent. Room clean and tidy, everything you would need and a balcony too. I would recommend

Friends_and_family Friends

6/10

Pleasant

21 Apr 2026

Michelle

Derby Mickleover Hotel has wonderful friendly, helpful and professional staff who offer a warm welcome and constant, friendly enthusiasm to enable one's stay to be a good experience.

However their refreshing professionalism and warm manner, is marred by a hotel that has seen grander times. Everywhere, the hotel is looking a bit tired and is in definite need of some investment to its interior and facilities. I have stayed here frequently due to its location, convenience and lovely staff but these professionals deserve a hotel that is current in its fresh interiors and facilities.

I have had to call for house keeping or maintenance to assist in rooms I have been booked into, due to malfunctioning facilities or because I have found unacceptable large areas of black mould growing on bathroom ceilings for example. I have stayed in a lot of this hotel's rooms and in all price ranges. It is disappointing to see and stay at such a hotel with enormous potential; when a lick of fresh paint or replacement of tired facilities or a more rigorous upkeep of rooms with investment, enabling staff to not only perform day to day house keeping but more deep cleaning. Proper investment to provide updating and thorough maintenance of the wider hotel picture and infrastructure, would once again allow this hotel to shine as a luxury hotel if character. Come on Best Western!

Self

6/10

Pleasant

14 Apr 2026

Selina

On arrival, we were welcomed by really nice receptionists.
We realt

8/10

Excellent

14 Apr 2026

Steve

Breakfast is worth the £13!
The lift was broken but there was an alternative round the corner
The staff was incredible
The hotel just a bit dated but overall brilliant and would stay again

Partner

4/10

Poor

12 Apr 2026

Naomi

The room was so dirty, hair in the bath, black mould all round the shower door and bath seal. Literally wiped it and the mould was coming off on tissue. Absolutely disgusting. Complained at reception but haven't had anything back from this. There was also soap in our kettle. Could really do with being redecorated, looked like a leak all down the inside of the windows and all just look shabby and outdated. Would not recommend especially with children I didn't even feel they could play on the floor it was so disgusting.

Family_with_children

8/10

Excellent

10 Apr 2026

Stephen

Hotel is a bit dated but otherwise good. The swimming pool and leisure facilities very nice 😊

Friends_and_family Family

6/10

Pleasant

09 Apr 2026

David

Room was clean, and reasonable size, bathroom was a little dated but functional.
Leisure facility was good. Staff were attentive and polite, only down side was the foor in the restaurant was expensive for the quality

8/10

Excellent

09 Apr 2026

ALLAN

Great

8/10

Excellent

06 Apr 2026

Jane

Pool was good, not the cleanest or best maintained but still ok to use. Steam room great, sauna was not working at full temperature which we were told.
Hotel is dated and in need of some refurbishment. Breakfast was worth the money because we added it to the original booking- was twice the price if we’d paid on arrival.

Partner

8/10

Excellent

05 Apr 2026

MICHAEL

The breakfast was very very good very thing was fresh and well. cooked. Breakfast staff were superb and extremely helpful.

Partner

8/10

Excellent

04 Apr 2026

Jordan

Really large and spacious rooms which were lovely and clean. Breakfast was well stocked and had plenty of choice. All of the staff were really lovely to talk to and couldnt do more to help.

The spa facilities were very good and the pool is a good size with a specific area for children. The only thing I would say is the changing rooms need a little TLC especially with the paintwork above the showers; no proper ventilation so mould is starting to show.

Overall though the hotel very much exceeded expectation and would happily return.

Friends_and_family Family

10/10

Exceptional

01 Apr 2026

Kim

All staff friendly and helpful.
Alum in particular.
Knowledable about coeliac and service was great around this.
Swimming pool fab. Room spacious and a little dated but very clean.

Friends_and_family Family

10/10

Exceptional

28 Mar 2026

Dean

Breakfast was amazing
Best breakfast at hotel
Staff are amazing

Partner

6/10

Pleasant

25 Mar 2026

Ben

Pros: Hotel staff friendly and helpful. Short walking distance to Mickleover centre with a wide range of restaurants, pubs/bars.Good breakfast selection.

Cons: Hotel appears outdated, especially the rooms. The first room I was given (308) had a sliding door to the balcony with a gap letting cold air through and offered no sound proofing to the busy A516. This room was happily exchanged for another (307) but again the balcony door offered no sound proofing or heat retention despite closing properly. Poor mattress as you could feel the springs.

Review would have been 2* if it wasn't for the friendly staff.

Self

10/10

Exceptional

22 Mar 2026

Tracy

The pool was quiet, relaxing and enjoyable. We used the sausa, steam room and the jacuzzi.

The staff were hard working and amazing. Just like to say a big thank you to Raul, and Esha in the restaurant who made our dining experience very enjoyable and Chris in the bar who kept us entertained with him good humour and quick wit.

We will definitely be back again soon!!

Partner

10/10

Exceptional

21 Mar 2026

Kathryn

Great facilities. Large and comfortable room.

Self

10/10

Exceptional

20 Mar 2026

Gillian

Close to some lovely shops and a very friendly community centre with a cafe. Used the pool and jacuzzi which was nice after being on the road. Room large and comfortable with a comfy bed. Carpet a bit threadbare the only let down. Had a good nights sleep and a good choice at breakfast

Self

8/10

Excellent

20 Mar 2026

Sharon

This Hotel looks amazing on first look then when you look close you can see all the refurbishment it needs. Worn wallpaper, worn chairs, dated furniture. Our room we found dark curly hairs in the bath and side, housekeeping came in to sort but still left some hairs on the side, reception staff were extremely helpful. Pool and hot tub was great but again cleanliness in the changing room toilets left alot to be desired, hairs everywhere and looked like it hadn’t been cleaned and we were in there about 9am. Breakfast wasn’t bad but not as much choice as other places I’ve been to for the price.

Partner

4/10

Poor

15 Mar 2026

Trudy

Rooms are very very dated and ours smelt nasty! No net curtains all way round bay window and over looked a roundabout. No rubber on shower screen so water went all over the bathroom. Definitely not 4 star!
Breakfast was good & meet and greet member of staff very jolly.
Pool looked good too but didn’t use.

Partner

10/10

Exceptional

14 Mar 2026

Gabriele

Enjoyed warm swimming pool and sauna

Partner

8/10

Excellent

14 Mar 2026

Scott

This used to be one of the top hotels in the area. Now it's in desperate need of a refurb. All the staff were great. I remember coming here in the early 90's and it's not seen a lick of paint since. Don't get me wrong for £50 for the night being able to use the pool hot tub and sauna it's good value. Would love to see a company take it over and bring it back to it's former glory. Bed was very comfortable and hot water. We didn't eat so cannot comment on the food

Partner

8/10

Excellent

09 Mar 2026

Denise

We weren't advised there was a pool, so we didn't get to use it. Staff were all lovely, especially receptionist who booked us in.
But the second lift being out of order meant we had to wait for the lift when checking out.
There was a chair in our room [118] that needed joints gluing and could have collapsed, and somewhere in the bathroom is leaking damp, resulting in a few harmless fruit flies and damagedbath panel and skirting.

Partner

8/10

Excellent

09 Mar 2026

Joanne

.

Partner

10/10

Exceptional

02 Mar 2026

Kevin

Value for money

6/10

Pleasant

01 Mar 2026

Peter

Room had not been properly cleaned.

10/10

Exceptional

01 Mar 2026

Adrian

Great customer service. Rooms are a great size, but could do with some re-furbishment and has a lingering smell of smoke

8/10

Excellent

28 Feb 2026

Faraz Haider

Room was very clean. Staff at check in were helpful. Would definitely go back.

Friends_and_family Friends

10/10

Exceptional

24 Feb 2026

sarah

Great rooms, great staff but unfortunately the breakfast let it down. It was cold.

Friends_and_family Friends

6/10

Pleasant

22 Feb 2026

Samantha

Hotel very old fashioned and the rooms need a total refurb. Bathroom sink had no plug and the shower was just a hand held shower and not at all powerful. Drain stank in bathroom sink, like it had not been used for a very long time. Having said that, the room was clean, staff were very friendly and helpful and it has a nice bar area. Modernising the rooms would be fab although sadly mine was overlooking a motorway / dual carriageway, and was freezing and loud! It did the job for what we needed but def room for improvement if the bedrooms are meant to be 4 star

Leisure Family

6/10

Pleasant

20 Feb 2026

justina

When we arrived the room was very clean , but there was little flies flying round the room, we did report this , don’t no if Anyone went to the room as when we came back from having a walk they appeared again. Also when resting a dog was barking constantly for 2 hours, they must of gone out for a bit, other then that a lovely stay , been many time always loved this hotel , just a few things that let it down this stay. The staff was also very friendly

Leisure Partner

10/10

Exceptional

16 Feb 2026

Ali

Reception staff were friendly and super helpful particularly Charlotte

8/10

Excellent

11 Feb 2026

Abigail

Customer service was great. Rooms a bit dated, but they are having a refurb.

2/10

Poor

11 Feb 2026

James

Dinner Tuesday terrible.
Happy to pay premium for hotel, but greasy, slow and chaotic. Acknowledge

Business

10/10

Exceptional

08 Feb 2026

Chris

We had a pleasant 1 night stay. Check in was made effortless and welcoming by the young lady on reception (sorry I didn’t catch your name but it was Saturday 7th afternoon).

We used the gym and pool which had been recently refurbished and were great.
There seems to be other renovations taking place which the hotel could benefit from.

Good value for money.

Friends_and_family Family

2/10

Poor

27 Jan 2026

David

Utterly dreadful. No swimming pool, no lift, room was pure horrid 1970’s styling, threadbare carpet, bath panel was practically eaten away and knarled. The door on the bathroom once white is now yellow from a lifetime of paint abuse. Complaint raised at reception not interested and paid 125 for one night - Dreadful avoid

Business

6/10

Pleasant

26 Jan 2026

Dominic

The amenities advertised were not available, i.e. the pool and hot tub. These had been the deciding factors in choosing this hotel. No compensation was made more than a dry apology. Staff expressed themselves to be haggard. We pre-ordered a set menu and then were told we would have to pay 1 GBP more - weird. The next day we were told that this had been magnanimously waived (sic) No drinks were included in the meal. Drinks both at table and at the bar were unnecessarily pricey. Beer was served in a can... we had to ask for a glass... three times. Odd. Breakfast was good. The rooms and beds were old but comfortable. The bathroom could use a deep clean and the drains cleaned. Plumbing issue I think.

Leisure Friends

6/10

Pleasant

22 Jan 2026

Mark

The pool closure could be declared. The parking signage that says pay on arrival could make it clear that guests do not pay.

Business Self

6/10

Pleasant

15 Jan 2026

Phil

Mouldy shower which had worked through the wall/skirting board into the suite, near the bed and we could smell it.

Health hazard.

4/10

Poor

09 Jan 2026

Scott

The pool was closed for renovations and I was informed upon arrival that it would likely be closed for 2-3 months (be warned). The changing rooms and sauna and steam room area needs a good deep clean.

We booked a 'suite' room as a little treat to ourselves for our wedding anniversary. The room was dirty and in need of a serious clean. There were stains on the headboard (you can guess which type!!) dirty marks all along the edges of the bath and sink area. To top it off the plug in the bath didn't even fit the plughole!! So not possible at all to have a relaxing soak.

This hotel used to be very good but has gone downhill in recent times and unless it gets a complete renovation I would avoid.

The only positive was the friendliness of the staff who apologized unreservedly for the issues when mentioned to them.

Leisure Partner

8/10

Excellent

05 Jan 2026

rory

old hotel but clean and friendly staff. pool was being fixed so got 4 drinks tokens for the inconvenience. overall a good stay.

Family

6/10

Pleasant

30 Dec 2025

Heather

Staff were lovely, helpful and friendly. The room met our needs although there was traffic noise. Breakfast was only warm but they had all the very basics expected.

Leisure Partner

6/10

Pleasant

28 Dec 2025

Lauren

The hotel itself is lovley was a shame they only mentioned a few days prior our stay that the pool was closed but later found out it had been shut for months we picked the hotel based on the spa and pool so was disappointed and so were the children the breakfast was Lovley and staff were very accommodating

8/10

Excellent

28 Dec 2025

sarah

The room was a good size, comfy bed, staff were attentive. The pool was out of use wgoch was a shame and it has been put of use for months.

Friends_and_family Family

6/10

Pleasant

22 Dec 2025

Rob

Was notified that the pool was shut after making the booking, a small thing at that point. Bed was comfortable, room was clean and cannot fault them. However, always worrying when you have a balcony door which has a notice on it saying the door is damaged and must remain locked. The shower did not work - the knob to turn the water on would not budge, it was as if it had been superglued! I could adjust the temperature on the other dial, but couldnt get any water out, so resorted to a bath. First world problem, but not exactly what you would expect. This was a budget price, but others were the same price and would no doubt have a working shower.

Leisure Self

8/10

Excellent

13 Dec 2025

Susan

Staff all wonderful, food amazing, room very clean and Christmas decorations are beautiful

Leisure

8/10

Excellent

06 Dec 2025

Deborah

The room was lovely, very spacious and a very comfortable wide bed.

Partner

8/10

Excellent

04 Dec 2025

shenel

clean room and fairly spacious, comfy bed. decent tea and coffee facilities, bottle of water would have been great. Toiletries needing filling up in the bathroom but over all a pleasant night stay for a family visit in town

Friends_and_family Family

10/10

Exceptional

29 Nov 2025

Jesse

Customer service was great.
Extremely helpful
Room was nice and comfy

6/10

Pleasant

25 Nov 2025

RUTH

Reception staff rude and unhelpful and not offering any information (we had to ask for everything including process for carparking) when we first arrived. Different staff later in the day were better

Breakfast staff on the other hand were most lovely and a credit to the team - nothing was too much trouble

6/10

Pleasant

19 Nov 2025

Esther

Advise the staff that I’m checking in at 1.00pm was told that check in was at 3,00pm had to explain that I had a confirmation email to say room was ready
When did put my details in to check my room was ready . no apologies ,
I found her quite rude

Leisure Family_with_children

6/10

Pleasant

12 Nov 2025

Vicky

Very poor breakfast selection.

Friends_and_family Friends

8/10

Excellent

09 Nov 2025

Christopher

Room was well equipped wih aircon and large tv, but quite dated. Swimming pool was closed for H&S reasons - closed until the new year, but sauna and steam room were open. Very good breakfast and staff were all great and extremely helpful.

Leisure Self

6/10

Pleasant

03 Nov 2025

Vicky

The pool was out of action, the room was tidy bit some areas could do with more attention with cleaning, there was black mould around the bath and what looked like cigarette burns in the bath.

Friends_and_family Family

2/10

Poor

31 Oct 2025

Philip

The menu options for a Gluten free vegetarian were zero. Every other hotel I’ve stayed in the world have options. Couldn’t care less attitude will never stay there again.

6/10

Pleasant

30 Oct 2025

Luke

It's a nice hotel, friendly staff, and we had a nice big family room between the 2 of us, as my girlfriend hates my snoring, so it was ideal as it was split into 2 rooms, but it could do with some renovation to bring it into the modern era.

Mainly double glazing, our room was freezing due to the big windows and balcony doors. It did come with 2 heaters, one in each room, but the choices were either to sleep with it being really humid and hot or be cold.

I also felt the breakfast buffet was overpriced for what it was; it was nice, but nothing to write home about. About the same kind of breakfast buffet you would receive at a Travelodge or Premier Inn, but a higher price.

Friends_and_family Family

4/10

Poor

29 Oct 2025

Gordon

Rooms were ok, but I chose the hotel because it was a night out with the grandkids only to find the pool was closed,
The restaurant menu was very limited

Friends_and_family Family

10/10

Exceptional

27 Oct 2025

Shaikh

Great

Leisure Family

6/10

Pleasant

19 Oct 2025

Kim

Ok stay

The hotel was very clean and the staff were mostly very helpful but a member of staff could not tell us where the stairs to the underground carpark was and when I asked for oat milk for my coffee, if never arrived. I also found that the breakfast was very greasy. Our room was lovely but I found that the mattress was a little lumpy. We would probably stay again but wouldn’t pay extra for the breakfast.

Partner

6/10

Pleasant

19 Oct 2025

Mark

Pool found to be out of use after booking on hotels.com and looking on hotel website 3 days after booking which was very disappointing as would of gone for a morning swim with my daughter, this was not mentioned on booking details on hotels.com site at all.

Check in was average experience and was told no food or bar after 10pm which was fine but not great for late arrivals as we were

Reception is pleasent area but once you get up to room corridors via lift with worn carpet and tatty wallpaper in a frame to decorate it you really find the place really does need a refit.

Although clean all areas look very dated (i would say 90s) and in need of re decoration.

Room (203) needs new shower, bath panel dated tiling carpet not great and door stop missing rubber end dangerous fitted to bathpanel right where you step out my daughter cut her foot on it (reported to reception)

Overall it was fine for a nights stay and would of stayed longer to use the pool but we left and headed back to kent after a trip to Alton Towers the day of stay

Room rate was cheap maybe to refect the closed pool area which i was unaware of as mentioned at time of booking.

This is meant to be a Best western signature hotel but having stayed at the Folkstone hotel recently your Derby property is way below standard sadly.

Friends_and_family Family

8/10

Excellent

07 Oct 2025

David

The hotel is in need of some renovation and the breakfast is weak.