Name: Three Queens Hotel
Address: One Bridge Street, Burton On Trent, DE14 1SY, GB

4/10

Poor

02 Aug 2026

Barbara

The linen and room was clean and comfortable but there was an awful smell of drains that did not go away. The fridge had not been emptied, there was half a sandwich and a bottle of water in there. The hotel seemed clean but needs a little tlc. We paid £50 which we don't think is extortionate but for what we got it could have been a little cheaper.

10/10

Exceptional

23 Jul 2026

Craig

Would gladly stay here again. Nice room, plenty of parking and helpful staff

8/10

Excellent

20 Jul 2026

Cliff

Good value for money - although shower pressure was not very good.

Self

10/10

Exceptional

17 Jul 2026

Lynda

Lovely room exceptional cleanliness and the best value for money with easy access to anywhere and minutes from the town centre

2/10

Poor

16 Jul 2026

Paul

Poorly maintained hotel
I won’t be stopping there again

Business

2/10

Poor

13 Jul 2026

Darren

The room was clean however there’s AirCon in the room that does not work and my room was at 38 temp with the window open
The heating was on in the corridors with outside temp of 33 unbelievable
I was meant to stay for 5 night and had to fine another hotel after 2 night due to the hotel being dangerously to hot in my room.

Self

6/10

Pleasant

28 Jun 2026

Kevan

The size of our room was excellent.
The bath was a great size, but it would have been nice if the jacuzzi feature worked. Nonetheless, the kids loved it for keeping cool during the hottest days of the year, so far.
Air conditioning, or a fan would have been good, but for the price we paid we can't complain.
Having a fridge and microwave in the room was very useful, but only 2 plates and cutlery when we'd booked the room for 4 of us, (2 adults and 2 children), seemed like an oversight.
All in all, pretty good value for money.

Friends_and_family Family

6/10

Pleasant

28 Jun 2026

Lisa

Good parking, room clean and tidy

Partner

10/10

Exceptional

25 Jun 2026

Victoria

The room was spotless, the staff were very friendly and helpful, very happy with stay
close to town so very convenient.

Self

4/10

Poor

23 Jun 2026

Neil

.

Partner

2/10

Poor

18 Jun 2026

Laura

Awful no pillows not enough beds windows that didn't close no WiFi no working tv or kettle
I have sent complaint t to the hotel and have got ignored

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

Dylan

We stayed for one night, it was free parking and a pretty basic room. Their was a full size bath in the room which was nice. Would stay again if in the area.

Partner

10/10

Exceptional

12 Jun 2026

John

Good for the price so all good

6/10

Pleasant

11 Jun 2026

Mr Jan

This hotel is basic but fair priced and adequate, the room was old fashioned but clean and acceptable for my over night stay

Self

10/10

Exceptional

10 Jun 2026

Lynda

Really good price and in the town centre close to everywhere excellent value for money will stay again . I was there all of the week. Was everything that I needed

10/10

Exceptional

09 Jun 2026

Lynda

Very clean staff very helpful and great position for town . Good parking

8/10

Excellent

07 Jun 2026

Mike

Yes

8/10

Excellent

03 Jun 2026

Lisa

This was value for money, quite old fashioned but clean etc

Self

2/10

Poor

29 May 2026

Derek

This hotel is terrible
Shower did not work
Tv did not work properly
WiFi did not work
Room was clean except for the turd in the toilet
When i reported it the lady on reception was very curt with me
Offered me another room but I've stayed here before rooms seam to be the same not the best hotel
Won't be staying there again
No breakfast included

Self

10/10

Exceptional

21 May 2026

Per

i always have a great stay, the rooms are clean and have all the facilities i need, staff are great and good pubs and restaurants nearby, also have good free parking.

Self

6/10

Pleasant

18 May 2026

Hassan

The building needs a lot of TLC

Partner

6/10

Pleasant

15 May 2026

Kevin

Fine for an overnight stay ,Good parking ,10 minutes walk into town

Partner

6/10

Pleasant

06 May 2026

Christopher S

Basic. A challenge to change my booking (with the gentleman on reception particularly unhelpful…. On more than one occasion!)
Sadly no incentive to stay again.

Self

6/10

Pleasant

03 May 2026

Kevin

Hotel in good location reception needs some love bedroom very clean and comfy plenty hot water

Self

8/10

Excellent

18 Apr 2026

Tamara

Super friendly and helpful staff more than make up for any shortcomings at this place. Personally I found the wonkiness of the building rather endearing and there was plenty of free parking. No food at the hotel but a selection of options delivered through Deliveroo and other apps and cutlery and plates provided in each room. Decor is a bit dated but there are hot showers and beds are comfortable.

Business

6/10

Pleasant

09 Apr 2026

Rebecca

A decent walk away from the town centre, this was ideal for a quick overnight stay. Hotel very dated and at night we got back to find security trying to keep trouble makers out the car park. However, we got a random unexpected upgrade into a suite which was exciting. Loved the double spa bath. Not bad for what we paid.

Partner

8/10

Excellent

08 Apr 2026

Kathryn

Staff really nice very friendly, room clean bed comfortable, big car park , and not to far from the shops so good location.

Self

10/10

Exceptional

07 Apr 2026

Kathryn

Room nice and clean very friendly staff very helpful, car park very big ample parking facilities.
Shops near to the location ideal for grabbing food and a drink , plenty of places to eat and get a drink nice town .

Self

8/10

Excellent

24 Mar 2026

Kenny

Staff was on their phone when i arrived and didn’t turn it off when I got there, no hello from any of the other staff. But a very fair price, the bed was comfy and had anything you needed. I did cut my foot on a broken tile which was disappointing. Not may shops near by but an aldi is close plus a great little pub opposite.

Self

8/10

Excellent

12 Mar 2026

Robert

Convenient for a pub and brewery tour of Burton. Building tired and quirky but room clean and comfortable bed. Only room and self catering possible, but town is close.

Friends

10/10

Exceptional

09 Mar 2026

paul

Clean and functional with polite and helpful staff. Not too far from the rail station good bus links and an Aldi nearby

Friends

6/10

Pleasant

01 Mar 2026

Thom

Rooms are nice and quirky, but getting a bit dilapidated. Staff are few and far between, and on the sullen side. Disappointingly the hotel provides no food or drinks any more (its breakfast used to be legendary). But it’s in a convenient location and easy to park.

8/10

Excellent

22 Feb 2026

Uyi

Quiet neat and price was fair

8/10

Excellent

21 Feb 2026

John

Comfortable beds.

6/10

Pleasant

19 Feb 2026

David

The staff were lovely, but the shower was no more than a dribble.

It was next to a main road, and the single-glazed windows weren't ideal.

8/10

Excellent

15 Feb 2026

Richard

Clean and tidy. Good bed

Leisure Partner

10/10

Exceptional

08 Dec 2025

Bo

The suite was perfect and had everything we needed. It was warm and comfy. Sharon on reception was so helpful and approachable, she would put many a receptionist in the 5-star hotels I've stayed in to shame.

Friends_and_family Friends

8/10

Excellent

16 Nov 2025

Guntars

Ok

Leisure Partner

8/10

Excellent

07 Nov 2025

Marcus Russell

More knowledge regarding hidden challenges would be good at reception - How a nerodivegent face looks does not reflect what is happening on the inside, I was told I looked angry (no just very tired and being through a previous accommodation experience that would make faulty towers look normal). Secondly, it is good practice to keep guest talk behind closed doors, I could myself been talked about as I went to my room. The corridor to room was freezing cold and creepily. At reception I was offered bottle water, I was surprised to find non in the room or fridge, it is normal to leave at least one bottle. The room was grand and well appointed, but the bathroom was a DIY was horror show, titles at sensible level and then added to up 12ft or more. Room kettle was the wrong type and difficult to fill. Room was missing a desk/chair. Nice to have USB sockets. Well appointed curtain fabric. Check-out 10:30, 11:00 would be better.

8/10

Excellent

20 Aug 2025

Mary

Lovely old building and large rooms good price.
Looks tired in places
Bed was comfy

Leisure Partner

2/10

Poor

05 Aug 2025

richard

no restaurant (closed). Locked front doors, area run down, groups of men standing around and looking at you.
no lift, stairs not level and difficult to walk on.
room dirty , bed linen full of small dark patches.
generally quite run down.

Leisure Partner

2/10

Poor

04 Aug 2025

Paul

They should say the do social housing!!

6/10

Pleasant

15 Jun 2025

Loraine

Upon arrival we were slightly unnerved by some slightly unsavoury individuals who seemed to be just hanging around in the car park,and front entrance, whilst we had no interaction with them we rather hoped that it wasn't an indication of the type of hotel we had booked.
However we were greeted at reception and promptly shown to our room through an indoor courtyard which housed a delightful pond and fountain.
Our room was actually a suite, downstairs seating area complete with fridge,microwave and kettle, upstairs to bedroom and fantastic spacious bathroom with huge bath.
All was clean with everything we needed. A very peaceful stay.
We did decide to leave our car at our son's house snd hlad we did as when we returned to our hotel later there were more individuals outside the front entrance smoking and swearing amongst themselves but made us feel very uncomfortable coming back in the dark and having to walk through them. We now understand that the hotel is used to house the homeless so that explains why the people were there but for the price we paid we shouldn't feel unsafe upon entering. For this reason we wouldn't stay again.

Friends_and_family Family

10/10

Exceptional

02 Jun 2025

John

After many years of attending this well appointed hotel finally i got an upgrade. The hotel is well situated for walks along Shakespeare's smug Trent. The Burton Bridge Brewery is over the road. Town centre a short walk. Parking more than adequate. I think if you can put up with the road noise of a weekend its one of the best hotels in town. Parking my confuse some as the hotel is on an island. Check during winter for flooding which can close the old bridge. Popular during the towns annual boating regatta.

Self

10/10

Exceptional

26 May 2025

David

The room we had was excellent value for the money wasn’t expecting to see a fully working kitchen and a downstairs lounge with tv

8/10

Excellent

20 May 2025

Adam

Loved the quirkyness of the property - absolutely lovely place

10/10

Exceptional

16 May 2025

Michelle

Amazing staff

I can't thank them enough

Self

2/10

Poor

04 May 2025

Kintesh

I don’t get any Fan service night time no any receptio guy and no water coming in hotel no very bad

6/10

Pleasant

24 Feb 2025

Thom

The Three Queens used to be fantastic. Breakfast was the high spot of the stay. Now there’s no dining, no bar, all a bit sad. Still a great, quirky hotel and a great room, will stay again.

Leisure Self

8/10

Excellent

24 Feb 2025

Sean

Comfortable night.

Leisure Family

2/10

Poor

06 Feb 2025

Michael

Wasn't thrilled by the bedbugs.Checked reviews afterwards and found others had same experience.Shower was a dribble, insufficient to use.

8/10

Excellent

23 Jan 2025

Roman

Fair value for the price charged. Nice bathtub and clean towels and sheets.

6/10

Pleasant

20 Sep 2024

Brashna

It was a convenient stay as I had a meeting the next day very close by.

It was quite noisy as it is situated in a \"roundabout\" and the windows were a little rattle-y as well which didn't help.
The taps were a law unto themselves.

The flow rate for a bath is sllloowww - it would be faster boiling 50 kettles to throw in one at a time.

The shower was a trickle - definitely not able to be used at all and don't even attempt to wash hair or lather up too much because it's not coming off.

the hairdryer in the bathroom is a fire hazard. it is burnt (clearly visible). It is not worth turning on, the coil goes boiling red immediately and you can smell burning within milliseconds.

The room is a sufficient size with a microwave and fridge (no food is provided on the premesis). The kettle and the cups/spoons were dirty - so no morning coffee for me. (and the local cafe/coffee shops were all closed at 9 & 9.30am just to put the cherry on top)

In the room i was in as soon as you entered there was a chair to the left and next to the chair was a cupboard (which you couldn't open unless you moved the chair).

The staff were friendly and did recommend places for food and coffee.

it's a bit fawlty towers-esque in terms of dilapidated decor and carpets/furniture which all just needs a bit more cleaning (i wouldn't walk around in just my socks even in my room).

if you're going for 1 night, need parking,a bed to sleep on and you're not too fussed about things, this place will do.

Business Self

10/10

Exceptional

13 Sep 2024

James

Enjoyed the week no food at the 3Queens but great cafes at walkable reach at good prices. Place very clean towels changed every day and beds made up as well. Enjoyed it(fire alarm one night all evacuation went well,found to be false alarm someone spraying airspray in room. Staff were very good.

Leisure Self

2/10

Poor

12 Sep 2024

John

Great hotel but ask locally

Got the impression that hotel being run by single parents with problems. Receptionist friendly and good brief. Buggy’s outside 2 room think may be some charity scheme as only seen 1 other guest in 2 night stay

Self

10/10

Exceptional

25 Aug 2024

Istvan

Nice hotel!

Business

2/10

Poor

14 Aug 2024

Richard

Arrived at hotel and good size car park but that's where anything positive stops.
The hotel inside is tired, run down and a state.
I honestly didn't feel safe staying there to the extent i emptied car for fear it would get broken into.

My room was so hot, aircon didn't work and i didn't feel safe leaving window open as flat roof level with it.
I had a fridge, microwave and massive tv... looked like a bedsit more than hotel room

Bathroom was dirty, fixtures old and grimey.

Bed was comfortable and sheets looked clean, but woke up bitten a lot....

Staff were not particularly friendly, but if i worked there I'd probably be miserable also.

Just plain terrible experience, i wanted to leave but couldn't afford to waste £65

Leisure Self

6/10

Pleasant

03 Aug 2024

Paula

Ok

Hotel very tired but as it was ‘low cost’ can’t expect too much.
It was a bed for the night, room had a microwave and fridge along with usual tea/coffee making facilities

Partner

4/10

Poor

27 Jul 2024

Mykhailo

Hotel is really old and needs renovation

Leisure Self

6/10

Pleasant

24 May 2024

david

Room poor

Business Partner

4/10

Poor

07 May 2024

Hugh

Not that good. Old fashioned room. No dining.

Business

8/10

Excellent

05 Apr 2024

Stephen

Convenient

The stay was convenient for close proximity for my work and to walk to town. This big downside is the best rooms are contracted out to the council to house the homeless.

Business

4/10

Poor

21 Mar 2024

Kevin

Good :- price, parking, close to restaurants and pubs.
Bad:- noisy, rooms and general decor shabby, poor shower.

Partner

8/10

Excellent

03 Mar 2024

Kevin

Pity no breakfast or bar,but very good for quick stop.

Leisure Partner

10/10

Exceptional

28 Feb 2024

Andrew

It's a wonderful building . All the rooms are different but all have their own charm . The staff are very welcoming . It's quiet and I get a great night's sleep after a busy shift . It's a pity there is no restaurant but it's only a short walk to town . 😊

Business_and_leisure Self

4/10

Poor

21 Feb 2024

Peter

Restaurant closed down,bar closed down and locals

Restaurant closed down and bar closed down
Pictures on your site is probably 3 years old and is very deceiving
Not good

Business

10/10

Exceptional

14 Feb 2024

Andrew

Elizabeth Suite was wonderful throwback in time . I had a very sound sleep . 😊

Business_and_leisure Self

6/10

Pleasant

07 Feb 2024

Timothy

The hotel was worn, the bed really hard and bumpy and more water came out of the shower handle than the shower and no breakfast. Also the Wi-Fi was crap.
The staff dealt with the shower, the room was clean and warm. Unusual placement on a roundabout 15 mins from town centre.

Business_and_leisure Partner

2/10

Poor

24 Jan 2024

HOWARD

Please beware !

Will not be staying at this hotel again!
I booked three rooms for myself and my two colleagues, executive room, what a joke, the facilities offered by a travelodge are far superior.

All the public areas look tired and poorly maintained, infact the entire place needs a good clean. All our rooms were dated, the only positive thing i could say was that my my bed clean and semi comfy. By far the biggest thing which really upset us was that there was no hot water in our executive ensuites! Stone cold, when i complained i was given an option to shower in another room but it was in an entirely new building !?

Business

2/10

Poor

03 Jan 2024

Jake

Booked through Expedia. When arrived around 7pm the room was not on there system. I had confirmation txt and email showing i had a room.
When asked for another room or a refund i was told no. When asked what am I suppose to do now i was told it not there problem and tried physical and verbal intimidate me to leave. Telling me had to leave or there would be trouble. Threatening to call police which i told receptions to do, i said i be glad to wait for police to arrive. While waiting for police i was told i was not allowed to sit in chairs in reception or walk so i best leave. When police arrived they saw my booking confirmation and agreed i had done nothing wrong and should contact Expedia for a refund/compensation.

Now I have contacted Expedia they are saying cannot give a refund as hotel will not refund me, makes perfect sense, and i did have a room, so why was i asked to leave? Do not go to this hotel ever!!! Also do not use Expedia as will take your money but not willing to support you as a customer when challenging the hotel ruling. Im atcually shocked Expedia had not even refund my money for the room nevermind any compensation for inconvenience of no room and taxis i need to book because of no room!

Please avoid using Expedia and Three Queens Hotel Burton upon Trent.

Leisure Self

10/10

Exceptional

17 Dec 2023

Diane

Friendly, helpful staff and a comfy exceptionally clean room. Fabulous big bathroom too!

Leisure Friends

8/10

Excellent

30 Nov 2023

Ian

A good town centre hotel.

A comfortable, quiet hotel in the town centre, about 15 mins walk from the railway station and 20 from the Pirelli Stadium. The room and bathroom were clean and spacious and the TV worked. Slight minuses: no waste bin in the bedroom and no shower mat in the bathroom. Hotel does not do food but there's a microwave in the room. Some rooms are in an annex but are easily accessible with the room key.

Self

10/10

Exceptional

26 Nov 2023

Louise

Good

Leisure Family_with_children

4/10

Poor

19 Nov 2023

Austin

When I arrived I was told that there wasno food nor drink available that was not what the website suggested. The room was large but I could not shut the window and there was no hot water so I had to boil the kettle and wash my hair in the sink. To be fair it was only £65.00 so cheap but basic staff friendly enough

8/10

Excellent

15 Nov 2023

Andrew

Enjoyed staying at Three Queens . Very traditional and historic building with quirky rooms and very convenient location .

Business_and_leisure

4/10

Poor

03 Nov 2023

Peter

Only as a last resort

I wasn't aware until I arrived that the 'hotel' didn't serve evening meals - nor breakfast. Also the TV had no remote control (asked at reception and was told that they would sort one out - none appeared. Very noising room. Shower was pitiful.

Business

8/10

Excellent

27 Oct 2023

Bill

The external appearance from some aspects is not appealing, looking dirty and run down. However, the hotel entrance and the room belied this: clean and welcoming.
Currently not providing breakfast was disappointing, but I will certainly have no issues with booking again the next time I'm staying in Burton.

Leisure Self

6/10

Pleasant

15 Oct 2023

Melanie

The bathroom sink tap was awful it was literally a trickle you couldn’t clean your teeth or have a proper wash we had to use the bath taps. the decor could do with being updated we had an executive room would hate to see what the standard rooms are like. There is free parking on site. This hotel does not do food or drinks but there is a vending machine for snacks.

Leisure Partner

4/10

Poor

08 Oct 2023

Darren

It wasn't clean. No hot water, so couldn't shower. Wifi didnt work and the TV kept turning itself off

10/10

Exceptional

28 Sep 2023

Mark

The outside looked a bit scruffy but was clearly mid renovation. The inside was excellent with much character and we really enjoyed our stay. Staff were friendly and helpful. No food was served but plenty available within a very short walk.

Leisure Partner

4/10

Poor

04 Sep 2023

Geoff

More like care in the community.

Partner

6/10

Pleasant

25 Aug 2023

Andrew

OK

Looked much nicer in the photos but very dated in real life plus wonky stairs, floors & walls - but the really important things like bed linen & bathroom hygiene were spotless

Self

10/10

Exceptional

20 Aug 2023

Michael

We have stayed here a few time the car is always safe in there car park and the room was more than adequate. But bathroom very hot the light was not stay on for long enough sensor over active .but this would not put us off as it's reasonably priced , and very welcoming looking forward to our next stay ... Michael and Claire

Leisure Partner

8/10

Excellent

15 Aug 2023

Gordon

4 night stay with friends. Had room 21 which was in main building and a few stairs to climb. Room was large, nice comfy double bed. Room was cleaned every day. Hotel itself is a bit outdated and could do with fresh carpets and a lick of paint.

Friends_and_family Friends

6/10

Pleasant

13 Aug 2023

Lisa

Older style hotel
Room clean and good facilities

Leisure Family

10/10

Exceptional

12 Aug 2023

Nikolas

Nice and clean

Leisure Self

4/10

Poor

23 Jul 2023

clare

Very run down, in need of a lot of work

Leisure Partner

2/10

Poor

20 Jul 2023

Verified traveler

Prison or hotel?

DONT BOOK HERE! Without doubt the worst hotel I’ve stayed in, felt like your entering a prison when you arrive, guy on the reception was more interested in his personal conversation he was having on his phone, hotel looks like it’s falling down and the room has a prison cell feel to it, unfriendly and unhelpful staff, the only comfort I had is knowing I only had to suffer one nights stay in this place….

Business

6/10

Pleasant

19 Jul 2023

Andrea

A bit of a hovel

The carpets through reception smelled like a wet dog and stale smoke. The whole place needs a good airing and a revamp. My room was ok but did not really live up to the name \"Executive suite\" it was dusty and had some amazing cobwebs around the draughty window. It is located right on a busy junction which was noisy. Sheets and towels were clean and fresh and the bed was comfortable.

Self

2/10

Poor

18 Jul 2023

paul

the bed was comfy

Business Self

8/10

Excellent

17 Jul 2023

Anne

Mine was a short overnight stay . My room was at the top of the property. The bed was large and comfy. The shower was great .The tv was large flat screened.
The staff were great, very friendly and helpful.

Self

2/10

Poor

14 Jul 2023

David

The bathroom was dirty. Dead and alive green fly in the bath, floor and window sill. Carpet not vacuumed. The mattress was very uncomfortable. The cups were dirty.
Very poor house keeping

Leisure Partner

10/10

Exceptional

09 Jul 2023

Ben

.

Leisure Partner

8/10

Excellent

08 Jun 2023

Robert

Nice people - shame about the state of the hotel

Lovely people - its just that the hotel itself is really really tired

Business

10/10

Exceptional

21 May 2023

James

2 Nights after extending from 1

Lovely staff, friendly and so nice if you take a child, nice and cost efficient too they also allowed me to extend on the same night to make it two nights instead of one, I will return again.

Friends_and_family Family

2/10

Poor

06 May 2023

Paul

Although it was just a bed for the night, the pillows were very uncomfortable.
Lots of road noise because only single glazed sache window.
There was no hot water to take a shower or bath in the morning.
Very marked ancient basin in bathroom.
Very old and dated in general.

Leisure Self

10/10

Exceptional

01 May 2023

STEPHEN

Room was very clean, plenty of towels provided, shampoo, showere gel and soap in bathroom. Weatherspoons only 10minutes from hotel. Perfect hotel for a over night stay.

Leisure

4/10

Poor

29 Apr 2023

Verified traveler

my night without sleep

i did not enjoy my stay as my room was next to a busy road junction and there was traffic running past all night long so i didnt get a drop of sleep all night if i didnt want any sleep i woulnt have payed for a hotel room. i will give it one more chance to see if it will be a one off mistake but if i get put in that room again i will never go back and everyone i know will be told not to stay there

Friends_and_family Friends

10/10

Exceptional

25 Apr 2023

Raja

Good I like this hotel

Family_with_children

6/10

Pleasant

17 Apr 2023

Joan

The property was unique, old style accommodation .but upgraded bathroom, great.