United Kingdom
, Derby 
John
A three night stay, left after one night.
Arrived to find a hotel in part darkness. Kitchen closed, bar closed, no dinner or breakfast available, shown to our room. Heating off. Bear in mind it’s February and it’s 5oC outside and below freezing overnight.
Freezing cold room through the night, terrible sleep. Woke to use the shower and find enough pubic hairs in there from the previous guest to knit a jumper, which would have actually come in handy the night before to cope with the cold.
Had a meeting at 8.30am so left sharp. Didn’t see any staff, downstairs in darkness and just as cold as our room. Returned 3pm to find heating off and room colder than the night before. Packed our bags. Staff no-where to be seen. Left
Found another hotel a few miles away, warm, clean and comfortable, serving breakfast, with a bar and staff!
Filled out the ‘contact hotel’ form on Hotels.com app when we left having left the key in the room door. Got a reply apologising and acknowledging the problems listed.
Once home sought a refund and were refused on the grounds we didn’t inform staff we had checked out and didn’t hand over the key.
A. There were no staff
B. There key was left in the door, same place it was when we checked in.
Spoke with a few locals who said the hotel has recently been taken over and has fallen apart.
Worst hotel I’ve ever stayed in….. AVOID!
Arrived to find a hotel in part darkness. Kitchen closed, bar closed, no dinner or breakfast available, shown to our room. Heating off. Bear in mind it’s February and it’s 5oC outside and below freezing overnight.
Freezing cold room through the night, terrible sleep. Woke to use the shower and find enough pubic hairs in there from the previous guest to knit a jumper, which would have actually come in handy the night before to cope with the cold.
Had a meeting at 8.30am so left sharp. Didn’t see any staff, downstairs in darkness and just as cold as our room. Returned 3pm to find heating off and room colder than the night before. Packed our bags. Staff no-where to be seen. Left
Found another hotel a few miles away, warm, clean and comfortable, serving breakfast, with a bar and staff!
Filled out the ‘contact hotel’ form on Hotels.com app when we left having left the key in the room door. Got a reply apologising and acknowledging the problems listed.
Once home sought a refund and were refused on the grounds we didn’t inform staff we had checked out and didn’t hand over the key.
A. There were no staff
B. There key was left in the door, same place it was when we checked in.
Spoke with a few locals who said the hotel has recently been taken over and has fallen apart.
Worst hotel I’ve ever stayed in….. AVOID!
