Name: Holiday Inn Derby - Riverlights
Address: Morledge, Derby, DE1 2AY, GB

2/10

Poor

30 Jul 2026

Kevin

AC broke and they wouldn’t let us change rooms

10/10

Exceptional

19 Jul 2026

emily campbell

Ive never been in such a clean hotel ,everything was perfect,cant wait to return

Partner

10/10

Exceptional

08 Jul 2026

Jane

Fabulous location, great service and facilities

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Debbie

I

10/10

Exceptional

30 Jun 2026

Edel

Location was perfect for our event. Hotel was spotless and food was beautiful.

Partner

10/10

Exceptional

14 May 2026

MRS R K HARE

Great hotel clean quiet and room really dark so got good sleep

Partner

10/10

Exceptional

09 May 2026

David

Ideally located for the town centre

8/10

Excellent

03 May 2026

Richard

Parking is awful

Self

10/10

Exceptional

19 Apr 2026

Lesley

Excellent breakfast

10/10

Exceptional

11 Apr 2026

H c

Lovely welcome at reception. Room clean and tasteful. Breakfast was great, standard buffet, but can request omelette of choice, and they're massive and wonderfully presented. Staff were great and we weren't pressured to leave. Was interesting to see brown bags available to take things away!! Parking is a short walk away and at a reduced rate £8 for 24 hours is great!! All in all would definitely recommend

Partner

10/10

Exceptional

09 Apr 2026

Eleanor

Clean

Friends_and_family Friends

8/10

Excellent

29 Mar 2026

Kevin

Good room

Friends

10/10

Exceptional

27 Feb 2026

Hannah

Staff are amazing! So friendly and so so kind and caring with our little dog, cocktails are lovely and breakfasts are excellent!

Partner

10/10

Exceptional

19 Feb 2026

Ian

Reception were always helpful, rooms clean and adequately spacious, breakfast offers good choice.

Partner

10/10

Exceptional

08 Feb 2026

Steven

Customer service and food was excellent, highly recommend

Partner

10/10

Exceptional

31 Jan 2026

Samantha

The whole hotel is great, recently refurbished everywhere is new and very well maintained. The rooms were so comfortable, we slept so well. Breakfast was also excellent, great choices, great food and such lovely staff. There is nothing that we could fault. AND great value for money, the location is perfect for getting to, parking and the proximity to the city centre! Amazing.

Leisure Partner

8/10

Excellent

07 Dec 2025

T

Staff very helpful

Partner

10/10

Exceptional

01 Dec 2025

Kami

The staff were so courteous and warm. Very helpful Sky in reception and Vanessa was excellent in the lounge in the evening. Despite a very large booking being expected they couldn’t do enough to ensure we were able to eat before going out for the evening. The servers too were warm and friendly and you actually felt like they cared about you and your stay.

10/10

Exceptional

29 Nov 2025

Damian

Yes lovely room, massive t.v very comfy Bed

Leisure Family

10/10

Exceptional

23 Nov 2025

Susan

Lovely room, quiet hotel but with city centre location

8/10

Excellent

21 Nov 2025

Sazia

Clean room , staff was very attentive.

Friends

8/10

Excellent

09 Nov 2025

Stuart

Thanks to all the staff that were involved in making my partner’s birthday treat extra special.
Many thanks

Partner

10/10

Exceptional

02 Nov 2025

Lenroy

Nice clean room

Self

10/10

Exceptional

27 Oct 2025

Tracey

We didn't have breakfast so know review on this. Room spotless and comfortable. Hotel is in great location.
They were a bit pushy one night during to stay in to us getting food, we were asked 4 times within a short period of time, we hadn't asked for food we am had just gone for a drink in reception area.

Friends_and_family Friends

8/10

Excellent

22 Oct 2025

Andrew

Modern, Fresh, and Very Inviting

With a central location near the bus station, the Holiday Inn in Derby serves as an ideal overnight stay, conveniently located in the city centre and easily accessible by bus.
Whilst it was being renovated around the stairwell, the services and room were modern, fresh, and very inviting after a morning's travelling to Derby. The location of the bathroom and its amenities is always a learning curve; it functions well and remains efficient for bathing and other hygienic purposes. The staff were friendly and supportive, even if you were uncertain about something, they remained eager to help.
It was cheeky to offer a cheaper discount on breakfast the day before you plan to have it. There weren't any significant issues during my stay.

Friends_and_family Friends

6/10

Pleasant

12 Oct 2025

Ian

My room (214) was a really lovely room and it was very clean, comfortable and spacious. The bathroom was super too. However, there were some things other than the room that niggled me. The double doors between sections of the second floor often banged even when you were trying to pass through them quietly. This is just annoying (and noisy!) for all concerned. I had dinner in the hotel restaurant on the Saturday evening and it was absolutely fine but I did feel that the two guys running the show (one on the bar, one on the floor) were stretched a little thin. Maybe it was a one-off, but resourcing this properly should be looked at. And finally, I went to the Reception desk on the 4th floor after breakfast to enquire about the car park discount and to say I was packing up my things and will be leaving shortly. She said not to worry about bringing my card back up and told me to leave it in my room. She checked if I owed anything and think she must have checked me out as I was locked out of my room when I went back downstairs to finish packing. I had to go back up to the 4th floor and get it sorted. Also, the promised £8 discount wasn't applied to my car park charges when I was exiting the basement car park (Derbion) despite me adding my registration number to the system on Reception. Things like this are so basic, and SO easy to get right!

Self

10/10

Exceptional

07 Oct 2025

Linda

Very convenient location to Derby city, walkable to cathedral, shopping centre. Staff were great, room was very comfortable and clean. Would stay again.

Leisure Self

10/10

Exceptional

06 Oct 2025

Gary

I stay there a lot. The executive suites are amazing and great if you want to have a few friends around for pre drinks before you go into town. Very spacious.

10/10

Exceptional

06 Oct 2025

Carol a

The room was clean and spacious and the staff friendly and helpful. The location was excellent for the city and public transport. The breakfast offered a wide selection and the restaurant area was spacious and comfortable.

Partner

4/10

Poor

01 Oct 2025

Graham

There is no mention of this on web site the entrance and first two floors are a building site. There really should be a warning about this - this is not a fully operational hotel. rooms are drab are poorly equipped. no complaint about the staff they were great but this is not the standard one used to expect for a holiday inn. perhaps it is now aiming at 2 star market

6/10

Pleasant

07 Sep 2025

Catherine

We stayed in an executive room, no view from room.

Leisure Family

8/10

Excellent

17 Aug 2025

Leanne

Great hotel

Only £5 extra to have a fab breakfast delivered to our room. Great location. Room big and bed massive. Slept so well

Partner

10/10

Exceptional

01 Aug 2025

Elizabeth

Happy customer

Enjoyed our 2 night stay. Beautifully cleaned room, very comfy bed. Lovely breakfast with a wide selection of choice. Knowledgeable staff who were all very helpful. Would defo stay there again.

Friends_and_family Family

6/10

Pleasant

28 Jul 2025

Ian

Hotel was clean and tidy, and quiet.

With no parking or advertising of where to park it’s quite awkward to unload a car or get your belongings to the hotel as it’s a good 5 minute walk through a shopping centre.
On entering location of the reception is on 4th floors but needs to be advised more clearly at the entrance. Due to building work there entrance isn’t the most enticing currently. We were not made aware of any building work being undertaken.

The bed was not the most comfortable as we sunk into the middle, but the room was clean and warm and what was needed for an overnight stay.

Leisure Partner

8/10

Excellent

19 Jul 2025

Brian

Pleasant Stay with a Few Hiccups

We had a mostly positive experience at the Holiday Inn Derby Riverlights. Check-in was smooth, and the staff were genuinely lovely—friendly and welcoming. The rooms were clean and comfortable overall, though the bathrooms could use a little attention, particularly the grout, which appeared brown or dirty in places.

Unfortunately, one of our rooms had an issue with the air conditioning. We had chosen the hotel in part because it advertised AC, but despite contacting the front desk, we were told it was motion activated. It never turned on and during the night, and we woke up hot and uncomfortable. Meanwhile, the other room we booked had perfectly functioning AC from the beginning. We would have appreciated more urgency or support in resolving the issue at the time.

Overall, the hotel has potential for a great stay with a bit more attention to maintenance and responsiveness.

Business Family

10/10

Exceptional

18 Jul 2025

Brian

Stayed only one night but excellent stay

Partner

10/10

Exceptional

15 Jul 2025

JOHN

Excellent as usual.

Great stay as usual. Will definitely book again in the future.

Partner

10/10

Exceptional

13 Jul 2025

Una

Lovely hotel tricky parking

Lovely hotel. Would love to use it again when we visit family in Derby but my husband is disabled and a blue badge holder. The description parking available at £8 a day implies the park is on site in fact it was in the basement of the shopping centre opposite with either a very long walk around or several flights of steps as lifts were not working. If you are able bodied it is a fantastic hotel. If you are struggling with mobility and heart condition not the best choice if you are driving.

Partner

10/10

Exceptional

13 Jul 2025

rob

I chose this property as it was directly on top of the bus station (we were going to see Black Sabbath in Birmingham, had coach tickets from Derby to Villa Park, and the pick up point was Derby bus station). There was no parking on site, but the secure parking on Bold Lane is between a 5 and 10 minute walk from the hotel. I can't fault anything about the hotel - it was clean, the room was a good size, all the usual things were provided - towels, shower gel, shampoo, tea and coffee. There was a fridge in our room (don't know whether this is standard in all the rooms).
All the staff that we had any dealings with - reception, bar staff, cleaners, dining room - without exception were brilliant. Friendly and helpful, you felt nothing was too much trouble. Special shout out to Bethany, the (for want of a better description) Maitre d' - when we went for breakfast, she said if we wanted anything, such as pancakes, that wasn't on the breakfast buffet, to just ask. She also came round topping up your fruit juice when she wasn't greeting customers.
The breakfast choice was excellent - there was a healthy option section, a hot buffet section, and a section with tea, coffee, cereal and fruit juices.
I can't really comment on the area around the property, as we didn't arrive until about 9pm on the Friday night, we were up and out of the hotel for 8.30am on the Saturday morning, back there at 1am Sunday morning and left to go home at 10.30am on Sunday.

Leisure

8/10

Excellent

06 Jul 2025

Nicola

Staff and hotel were lovely. Derby is obviously a bit of a party town at night and as such there was quite a bit of disturbing noise when trying to sleep. Super close to the city centre though.

Friends_and_family Family

10/10

Exceptional

29 Jun 2025

Louise

Just your standard corporate hotel but the staff were really friendly and personable, chatted to us and made us feel really welcome - a lovely pleasant surprise! Made the hotel feel less corporate and more boutique

10/10

Exceptional

19 May 2025

Smita

Hotel was clean, friendly staff and great central location.

10/10

Exceptional

18 May 2025

JOHN

Another great stay in Derby.

All round excellent.

Partner

10/10

Exceptional

27 Apr 2025

Christopher

5 stars

Very clean rooms, good location, cheap parking nearby.

Friends_and_family Friends

4/10

Poor

21 Apr 2025

David

The hotel was in a convenient place as close to everything we required during the weekend. We didn't use its facilities as ate and drank out in Derby. However the bed in the hotel was awful. It sank in the middle giving us the most uncomfortable sleep in a hotel ever. Ive never felt so unrested and tired.

Leisure Partner

10/10

Exceptional

23 Mar 2025

Robert

Lovely

Partner

10/10

Exceptional

21 Mar 2025

Neill

A great place to stay in the centre of Derby.

Leisure Self

6/10

Pleasant

18 Mar 2025

Vasilis

Very basic, not the usual 4star standard.

10/10

Exceptional

11 Mar 2025

Joe

Fine

The only grumble was there were no peppermint tea option and there was also no semi skimmed milk option for the team making facility in bedroom.

Self

4/10

Poor

23 Feb 2025

Graham

Chose to dine at the Hotel on Saturday night instead of going out.
Bad Decision. My wife ordered a Prawn Cocktail and Gammon Steak only to be told neither was available. Totally Unacceptable!!!

8/10

Excellent

17 Feb 2025

Verified traveler

Convenient city location

Second time staying at this hotel. Reception is still temporarily up on the 4th floor, accessible by lift. Very convenient city centre location. We were overlooking the bus station this time and could hear the busses with the window and curtains closed if you listened very carefully.
The room we were in has recently been upgraded, but the new TVs are temperamental. They will cut out and drop the picture then state 'no signal' to which you have to turn over to a different channel and back again. We had this during our first visit to the hotel in a different room too - very annoying. Also, the shower doors leak badly, the seal in both rooms floods the floor badly.
Reception staff have all been super friendly.
They don't seem to serve soft drinks in pint sized glasses, just 'large' glasses which are smaller than pint glasses.
Lovely finishing touches in rooms, for both stays. Christmas card at Christmas time and Valentines card in February.
Will be returning here again.

Partner

8/10

Excellent

16 Feb 2025

Martin

Terrible breakfast

Lovely Hotel, Great room, clean and tidy. Everything was good except Breakfast which was awful. Nothing left and had to wait for something to appear all at different times. So had half breakfast warm and to go back for the other half later. Fruit juices run out, coffee machine broke, no sugar. It just went from bad to worse. The staff were very apologetic but you just got fed up keep asking for things. Gave up in the end

Partner

4/10

Poor

04 Jan 2025

Tahir

Location great but poor quality and service.

Hairs on bed.
Room not cleaned properly.
Loud domestic staff on morning woke me up. Shouting outside while cleaning the adjacent room. Also knocked loudly on my door at 9:15am. Check in was slow and interrupted by theamager multiple times..

Self

6/10

Pleasant

22 Dec 2024

Carl

2 members of staff

Had to wait 10 minutes for the manager so we could check in, apparently there were only 2 people working and 1 of them was the manager.

This hotel was so much better when it was the Hampton ls.

Rooms very basic.

Cleaner knocked on the door around 10am wanting to clean.

Partner

10/10

Exceptional

22 Dec 2024

James

Central location and easy time.

Self

10/10

Exceptional

16 Dec 2024

Janine

Very comfortable hotel room. Well equipped for a nights stay.

Leisure

8/10

Excellent

16 Dec 2024

Verified traveler

Friendly staff, room comfortable, but noisy plumbing, car parking inconvenient

Friends_and_family Family

8/10

Excellent

07 Dec 2024

David

Thistledown

10/10

Exceptional

06 Dec 2024

Sara

Staff were friendly, helpful and professional.

Leisure Family

8/10

Excellent

01 Dec 2024

Claire

Stay

Mostly great except for the fire alarm going off in the middle of the night and the car park discount didn't work

Partner

10/10

Exceptional

27 Nov 2024

Michael

Nice Comfortable hotel

Everything was a nice order. Did not realize there was a gym in the hotel. Receptionist was helpful only problem was the reception was on the 4th floor rather than ground floor. Bed were comfortable and housekeepers were around to keep the rooms tidy

Friends_and_family Friends

10/10

Exceptional

10 Nov 2024

Philip

The room was stunning with nice furniture and a decent bathroom (that didn't have a plug for the sink).
Otherwise it was excellent.

I was a shame the ovan broke of day of checkout so no hot food was available

Leisure Self

4/10

Poor

10 Nov 2024

Lucy

No breakfast and noisey corridor.

The room was standard but ok. The heating was off and was freezing and took a long time to warm up. The hotel was very loud and guest shouting up the corriders at night.
The reason we booked here was because breakfast was included. We were informed that all the ovens were broken and there was only cereal and bread and we got rushed out of the restaurant soon after.

Partner

10/10

Exceptional

01 Nov 2024

Susan

Great stay

Helpful staff, lovely hotel, central but not noisy

Partner

8/10

Excellent

31 Oct 2024

Muhammad

Parking is a headache here

Leisure Self

10/10

Exceptional

23 Oct 2024

Kadiean Coleishere

Friendly people

10/10

Exceptional

16 Oct 2024

Alexandros

Very large and modern rooms, very nice staff

Business Self

6/10

Pleasant

21 Sep 2024

Caroline

Very pleasant staff. Very poor air conditioning. Had to have window open, but disturbed by noisy and pub and bus station throughout the night. Bed absolutely appalling - sinking in the middle and lumpy.

Partner

10/10

Exceptional

08 Sep 2024

D

Superb

Loved the twin room
Very roomy great service from the moment we checked in til the moment we left
Great value too

Friends_and_family Friends

10/10

Exceptional

19 Aug 2024

Neil

Perfect stay

I can never fault the Holiday Inn. Very friendly staff. Everything so clean and tidy - almost clinical! Lovely spacious rooms. Perfect stay.

Friends_and_family Family

6/10

Pleasant

16 Aug 2024

pawan

Very bad smell of damp in the hallways of 3rd floor, i can only presume that there was a leak recently. Overall was satisfactory

Leisure Family_with_children

6/10

Pleasant

07 Aug 2024

Velento

Staff was very helpful

Leisure Self

10/10

Exceptional

31 Jul 2024

Thomas

Staff were fantastic.
Very accommodating to dogs and children.

Leisure Family_with_children

6/10

Pleasant

28 Jul 2024

Stephen

Air conditioning not working. Wasn’t told ahead of time so not given the option to change. Hotel rate was not changed to reflect the poorer offering. They gave us some water and a fan. I will not stay again.

Leisure Self

6/10

Pleasant

24 Jul 2024

Verified traveler

Changed our room without notice.

We booked a room with two beds and they moved us to a room with only one double bed. Unsurprisingly, they didn't reduce the cost.

Friends_and_family Friends

10/10

Exceptional

22 Jul 2024

Susan

Excellent location, staff extremely helpful and friendly. Large rooms, excellent breakfast

Partner

6/10

Pleasant

20 Jul 2024

Samuel

Clean property with excellent service from all the staff however to be told on arrival that the air conditioning is out of service and has been for a while is unnacceptable. This lead to a sleepless night as it was unbearbly hot with the fan provided not helping. Unable to open the window due to noise from the bus station outside, including a group of people sat outside playing music and shouting for hours. Check before you book whether it has been sorted.

Leisure Self

10/10

Exceptional

12 Jul 2024

Kylea

I’ve been staying here for years and it’s always a lovely stay.

Leisure Partner

8/10

Excellent

30 Jun 2024

Kevin

Central hotel, no air con ATM

Good, central hotel with low prices. The air conditioning isn't working at the moment because they are refurbishing. I also did not get the promised discounted car park fee, the hotel offered no help with this

Partner

10/10

Exceptional

24 Jun 2024

Elaine

Brilliant as always

Brilliant location. Fantastic breakfast. Bar prices excellent compared to other hotels we have stayed at. Staff all helpful and friendly

Partner

8/10

Excellent

14 Jun 2024

Seng Jin

Generally good place to stay, with good hot breakfast. It would be better if more info was provided regarding how my room main lights operated because of a master switch.

Business Friends

10/10

Exceptional

02 Jun 2024

Vickie

Excellent hotel, staff very helpful, particularly Omar was very accommodating to sort an issue.

Leisure

10/10

Exceptional

19 May 2024

Anthony

Aircon not working in the room, water and a fan provided. However the fan was noisy and had to close the window due to the noise from the bus station below.
Opened it at 2am then ok

Leisure Self

10/10

Exceptional

19 May 2024

Christopher

Reception staff were amazingly welcoming and felt immediately at home.
Restaurant staff were friendly and the shift manager (Beth) introduced herself and said if we had any issues please see her immediately.
First class staff at at first class hotel.

Leisure Friends

8/10

Excellent

21 Apr 2024

Jimmy and aimee

Was a nice night away after the wedding

Leisure

10/10

Exceptional

20 Feb 2024

Shaun

Could ask for better service, 10/10 great all round!

Self

10/10

Exceptional

15 Feb 2024

Verified traveler

Visit for wedding party

Just what we wanted.
Good accommodation

Friends_and_family Family

10/10

Exceptional

28 Jan 2024

Debra

Great staff so friendly and helpful good location, clean and breakfast was lovely no complaints at all

Friends_and_family Friends

10/10

Exceptional

06 Jan 2024

Tony

Whoever called this a four Star property was dreaming; it's a three star pushing towards two. The security door at the front of the hotel was broken in the open position. The decor looks like it hasn't been updated in 20 years. To call the rooms sparse would be generous. No charging points. The floor tiles in the bathroom were broken and the floor waterlogged. Mould on the grouting. Everything was the cheapest version of the most basic offering possible. There's a Premier Inn next door; go there instead.

Business Self

10/10

Exceptional

02 Jan 2024

Roger

Location great nice staff rooms are very comfortable I'll be back again next Christmas

4/10

Poor

29 Dec 2023

Nfisha

Parking

Not as I expected parking is the most not happy with over all

Partner

10/10

Exceptional

24 Dec 2023

Emily

5 stars

This was our second time staying here and as always it was great. The room was clean and is only across the road from Derbion and right above the bus station which is perfect for if travelling on public transport. Cannot fault it.

Partner

8/10

Excellent

22 Dec 2023

David

Fortunately a casino next door to be able to watch any sports. No sports but several BBC news channels. Sucks for normal people who don’t want to be indoctrinated by the media and simply enjoy a good football match.

Leisure Family

10/10

Exceptional

05 Dec 2023

Stephen

Very friendly and cheerful staff

The room was really clean and warm. The staff were very friendly and cheerful when I checked in. It’s close to the city centre so everything is within walking distance. Highly recommended.

Self

10/10

Exceptional

26 Nov 2023

Chi kwan

All staff have good manners & helpful !

10/10

Exceptional

04 Nov 2023

Bridget

We where pleasant surprised it exceed our expectations by far and incredibly good value for money.

Partner

10/10

Exceptional

28 Oct 2023

Geoff

Inner Derby excellence

Very convenient for catching National Express coach to Heathrow. Pleasant staff who made it easy to get where we needed to. Good restaurant with excellent service and good food.

Partner

4/10

Poor

13 Oct 2023

Toby

No air conditioning = noisecand no sleep

The air conditioning wasnt working and hadnt for a long time judging by the reviews . we were told its ok the window opens and you have a fan and bottles of water . One fan for 3 people , loud pub with karaoke till midnight , all of us had very little sleep. if i had known about the a/c i would have booked somewhere else , yet we werent informed until the day we arrived when it was too late ! i expect more from Holiday inn
The staff and breakfast were great though .

Friends_and_family Family

10/10

Exceptional

23 Sep 2023

Al

Excellent service. Very nice stay

10/10

Exceptional

17 Sep 2023

Kiesa

Really enjoyed staying here. The hotel
Is SO nice and is such good value for money. Would definitely stay again

Partner