Best Western Elyon Colombo

Sri Lanka , Colombo
COLOMBO, 102 A Kirulopane Avenue Baseline Road Colombo 05
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50 reviews shown

8/10

Excellent

31 Mar 2025

Dilrukshika

It was convenient and close to many hospitals so I was able to take care of my mother who was sick at the time.

10/10

Exceptional

27 May 2023

Zalif

It’s safe and clean place, lots of space big rooms friendly staffs, terrace restaurant I like the place.

Business_and_leisure Self

10/10

Exceptional

24 Feb 2020

Vinod

A Great Stay

I stayed at this hotel for two nights from 13th to 15th Feb 2020. Although a little distance from the city center, it is a beautiful hotel with excellent, courteous and helpful staff ever eager to serve.
The rooms are clean,spacious and thoughtfully appointed.
The breakfast is great,offering many choices.
It was a wonderful stay

Friends_and_family Family

8/10

Excellent

05 Feb 2020

Gagan

Very nice service. Staff is friendly and supportive. Hotel services are as expected from Best western group. However location of hotel is not good for the family.

Friends_and_family Family

8/10

Excellent

09 Dec 2019

Verified traveler

Had requested a King size bed but got 2 single beds which was a bit too narrow.
Otherwise found the hotel neat and clean and staff efficient.
Also found your checkout process quick and efficient . Unlike many hotels which keep you waiting for 15/20 minutes till they check your room physically - which is very irritating !!

Self

8/10

Excellent

30 Sep 2019

JENIFER

good location

It was well located as we were going to Lanka Hospital. Very friendly staff

Partner

8/10

Excellent

12 Sep 2019

Verified traveler

It was ok

It was good but the restaurant staff were not switched on, facilities were good but the amenities were so great.

8/10

Excellent

20 May 2019

Dion

It was a decent hotel and well worth the price. However it is well out of central Colombo (but only a cheap Tuk-Tuk ride away, maybe 10 minutes) The rooftop bar is decent, nothing fancy though. All in all, a decent stay for a decent price.

4/10

Poor

22 Mar 2019

Deepa

Guard your stuff!

The hotel is clean and the service was good. But, our laptop was stolen the day we checked-out and we went to the local police station to file a police report and the police told us that there have been other cases related to theft in this hotel. So, if you plan to stay here make sure to guard your stuff pretty well. Other than that, there was nothing wrong with the hotel. Wifi was good, bathroom and the room was clean. There was no microwave in our room but we had a mini-fridge, electric kettle, and a tv.

Partner

8/10

Excellent

10 Mar 2019

Gal

1 night stay at best western

room was a bit small, the hotel is good for one night before flight and not for a long stay.
didn't have time for breakfast so can't say anything about it.

Partner

10/10

Exceptional

16 Feb 2019

Verified traveler

A lovely city hotel where I always prefer to stay at in Colombo. From the first moment I walked into this hotel I found the service and the personal greetings were just amazing... The food and service were fabulous. Breakfast is excellent with an outstanding service. Special thanks to the friendly and really helpful staff who always ready to help.. I would recommend this to anyone travelling to Colombo.

Leisure Self

10/10

Exceptional

23 Jan 2019

Verified traveler

The location and staffs were great. Clean rooms. I wish the housekeeper wouldn't knock on my door 9am in the morning askingif i need my room to be services everytime i dont put a \"do not disturb\" sign out.

Leisure Partner

2/10

Poor

30 Nov 2018

Verified traveler

Not toiletries like tooth brush and toothpaste......

Friends_and_family Friends

8/10

Excellent

19 Oct 2018

Verified traveler

It was good stay at this hotel..My experience was hood

8/10

Excellent

05 Aug 2018

Carol

Close to shopping district. Close to public transportation. Beautiful view from the rooftop restaurant / bar. Very professional team running the hotel.

10/10

Exceptional

03 Jun 2018

Priyantha

Great hotel with friendly staff. Very clean. The staff looked after us well. We are looking forward to stay in future.

Family

10/10

Exceptional

18 May 2018

Rene

Excellent service

Extremely friendly and professional staff! Amazing service, staff went way out of thier way to make sure every need and request was met promptly and with a smile, probably the best service i have encountered at a hotel!

Friends

6/10

Pleasant

28 Feb 2018

Fredrica

Nice hotel. in good area

The staff were very courteous and helpful, rooms are fairly nice, hallway carpets need some steam cleaning. Restaurant offers great meals. Would stay again if in the area..

4/10

Poor

16 Feb 2018

Qin

Very smelly lobby and reception.
Air conditioner not working.
Room's and toilet don't have any ventilation fecilities, totally air tightly packed feel.

4/10

Poor

04 Feb 2018

Michele

Warning - avoid if you're sensitive to fragrances

I stayed here 3 years ago and it was nice, but now it has come down very badly. The odor of a fragrant chemical pervaded the lobby and my room. This wasn't due to a puff of nasty air freshener; a lady from the front desk explained that it was mopping fluid. They said they'd send someone up with a mop without the chemical, but no one came, so I washed the floors in my room and bathroom (3 times) myself with a towel. The drain in the bathroom sink runs slow. The desk chair won't hold its height; I was typing with my chin on the desktop and my arms by my ears. I couldn’t take the computer to the bed because there's no outlet over there. The light fixture on the far side of the bed is so crooked that I wouldn’t want to plug anything in in its vicinity anyway. One of the cups they left for me was cracked and stained, but no worries because they didn’t restock the tea so there was nothing to brew in the cup. There's a big nasty swatch of grout on the lovely tiles in the bathroom. Put that mason on speed dial! He clearly takes great pride in his job. But the water only runs luke-warm and spurts sideways out of the base of the shower head, so I didn’t spend a lot of time in the shower. The wifi cuts in and out. The night clerk wears a tunic on which the metal clasp at the collar is rusted and half detached from the fabric. He wears socks but no shoes. On the good side, at least there are no bugs. The air conditioning works well and the bed is comfortable.

8/10

Excellent

11 Nov 2017

Gene

good price

Didn't appreciate the fact that my king bed was 2 twin beds put together. That was very uncomfortable.

6/10

Pleasant

30 Jul 2017

Verified traveler

Business Trip

This hotel ideally located for meetings with some local life insurance companies and city centre. Staff very friendly. Had minor problem with TV one evening and had to chase room service on one occasion, otherwise all satisfactory. Comfortable bed, clean room, reasonable gym (bit small) and nice roof top bar.

8/10

Excellent

20 Jul 2017

Gene

A good buget hotel

best bang for the buck

2/10

Poor

08 Jul 2017

Verified traveler

Poor and Bad hotel with Unpleasant Staff !

We arrived hotel on 2nd July night at 1.30 am (of 3rd July) ,
The hotel informed us , there is “No reservation” and rejected to provide him the room .
We tried several times by showing the reservation confirmation letter and insisted with the hotel that his Booking is already confirmed and been paid in Full.
Unfortunately , the hotel still rejected and informed \"there is no reservation !\"
It’s already 2 am , we were unable to leave and seek for new hotel (otherwise we would do) , we insisted with hotel for the room providing .
Finally the hotel gave us one room at 2.30 am , unfortunately the room that hotel provided to us was not complied with our reservation !
(It’s only one Bed )

So , What's the meaning for your Topic Banner \"Dear Sir, your booking is guaranteed and all paid for. There’s no need to call us - it’s booked! \" ???????????????

10/10

Exceptional

21 Jun 2017

Ranjini

Lovely stay and excellent staff

We would like to recommend this hotel to anyone if you wish to stay in Colombo. Staff were very friendly and they went above and beyond to make sure that our stay was convenient. We had 4 rooms booked and all of us were very happy staying at this hotel. The rooftop restaurant was a good place to dine. Looking forward to our next stay.

10/10

Exceptional

17 Jun 2017

Ramsey

Great place!

Very attentive staff even though we arrived in the middle of the night. Front desk was also really helpful in booking our Taxi that morning. Would stay at again!

Partner

10/10

Exceptional

05 Feb 2017

Verified traveler

great business hotel

Excellent hotel with amazing staff, specially the reception ladies.

8/10

Excellent

23 Jul 2016

Tony P

A bit far but nice and quiet hotel

We got there after 2 am and check in was fast wuth sufficient breakfast in the morning. We stayed there 3 nights (2+1) and staffs recognized us when we were back to the hotel. It is a bit far from tourist atractions but nice and quiet. My friends got off our private van to do some shoppings and was easy to come back by tuk tuk. This hotel is recommended for the quiet, clean and excellent staffs

8/10

Excellent

20 Jul 2016

HLO

Short stay in Colombo

My sister and I stayed in the hotel for 2nights. The place was clean and staff friendly and helpful. Breakfast was good and sufficient. However there wasn't a good restaurant nearby to go either for lunch or dinner if we did not want hotel food.

10/10

Exceptional

11 Jun 2016

Jack

Would stay here again

Good rooms, reasonable rates compared to the rip-offs and noise of kingsbury and cinnamon grand. Very quiet, a little out of the way but good for business travel with good wi-fi connection. Hope they maintain the standards and rates. If the rates go up I am gone. :)

6/10

Pleasant

26 May 2016

solo jane

No warm welcome. Very cold staff at the Reception during check in. Very mechanical. Very small bathroom. Dripping from the bathroom ceiling from rain outside. Expensive for $71/night taxes included room only no breakfast for one person

6/10

Pleasant

22 May 2016

Vinal

Exceptional Staff

Stayed at the Best Western in Colombo for 8 nights. The staff at this hotel certainly contributed to making my trip to Sri Lanka an unforgettable one. They were extremely polite, helpful, pleasant and informative. Sulochana in particular deserves special mention for he went above and beyond what's expected, to assist me and I couldn't possibly thank him enough!

8/10

Excellent

03 May 2016

Verified traveler

Clean modern convenient location. Road side room was surprisingly quiet.

10/10

Exceptional

14 Mar 2016

Simon

Great hotel in Colombo

We had 3 nights here and it was perfect for what we wanted which was to explore Colombo. There was always tuk tuks outside to taxi us about. The staff were very polite and friendly. Breakfast was a large mixed spread (so nice to find brown/wholemeal bread!)
The gym was just right and had a great rooftop view over Colombo. The rooms were also a great size. Only downside was slow wifi :)
Would stay again ****

Partner

10/10

Exceptional

08 Mar 2016

Benjamin

Best in its category

Lovely hotel.Competent staff. Perfect rooms. A little eccentric location wise but a short three wheeler ride gets you to the sea and shops.

Partner

10/10

Exceptional

28 Jan 2016

Deval

Awesome Place to Stay during your visit to Srilank

Very Good Hotel, Neat and Clean , good servcice and good rooms .

10/10

Exceptional

11 Jan 2016

Wong

helpful hotel crew, especially Ms Mandeera

present stay

2/10

Poor

08 Nov 2015

FEROZ

POOR FACILITIES, NO PROPER MENU FOR DINNER, URGENT

EXPERIENCE WAS POOR.
ARRANGEMENT WITH EXPEDIA GOOD BUT IF BOOKED THRO THEM U PAY FOR BREAKFAST AND PAYMENTS ARE NON-REFUNDABLE.

6/10

Pleasant

01 Nov 2015

Sanjoy

COLOMBO STAY

OK FOR BED AND BREAKFAST. HOWEVER CHOICES IN BREAKFAST IS VERY LIMITED

8/10

Excellent

30 Aug 2015

Ruki De Silva

Single three-night stay

I was visiting family & friends in South Colombo & this hotel was conveniently located for that purpose. It is fairly a new hotel & is clean & compact. While the reception, small lobby, bistro, corridors, the lift & the rooms are air-conditioned, the lift waiting areas are not. The bistro serves an adequate (but not extensive) selection of breakfasts, lunches & dinners at a reasonable price (A 3-course dinner was approx Rs1350 @ Rs200/£ £6.75 incl local taxes). Staff were courteous. Good value for money.

6/10

Pleasant

14 Aug 2015

Manjula

Good, but falls short in some areas

Price of this place is almost unbeatable for the type of hotel. The hotel staff and management are also very keen in providing the best service. But, the hotel falls short in meeting expectations in few areas. I've stayed here earlier soon after it was open, and over the last few months, it seems the conditions have deteriorated a bit (e.g. condition of the bathroom). Overall, a good deal for the price, but they could be better and really become exceptional for its category. I'll give another shot and consider coming back.

6/10

Pleasant

27 Jul 2015

Verified traveler

Modern city hotel but poor service

Very modern comfortable rooms unfortunately let down by poor slow check in, service and booking mistakes.

10/10

Exceptional

14 Jul 2015

leisure travel

Excellent stay

The stay was absolutely comfortable and I had a wonderful experience.the rooms were spacious,clean and tidy with large comfortable beds.the food was absolutely fabulous an the roof top bar had a stunning city view with a wonderful sky line.

8/10

Excellent

19 Jun 2015

Verified traveler

Nice place!

Clean room, everything we needed for a couple days get away. No swimming pool, but a nice rooftop restaurant overlooking the city.
Food was good and staff pleasant.

Partner

6/10

Pleasant

15 Dec 2014

Yulia

Nice hotel

The hotel is very nice. but the foood is Terrible.

Partner

8/10

Excellent

21 Nov 2014

SM Traveler

Business Trip

I enjoyed my stay at Best Western Elyon very nice hotel only open 3 months when I stayed there so everything was new. One thing I will say is that for a vacation this might be a little far off from the beaches and other Colombo highlights since it is situated going out of Colombo. I lived in Colombo for 5 years and go back for business, so was looking for something like this, so it worked for me. I think with my family I would pick a different hotel for vacations.

2/10

Poor

08 Sep 2014

Josh

Stay Away!!

Do not be fooled. This is a terrible hotel. I recently traveled to Sri Lanka for the first time to meet with some colleagues and the plan was to work out of the hotel for about 2 weeks. The location is pretty rough and the exterior of the building and parking are both poor. When we first tried to check in it took them over 3 hours, yes 3 hours to get us to our rooms. We asked to work in the business center and eventually were taken there after hours of waiting, and what a joke. It's a dingy room with a card table that the hotel employees use to work out of. The rooms are small and dirty, and the water smells awful. The internet is weak and spotty. One of our rooms smelled so bad in the bathroom that you could not stand to be in there without holding your breath. It's hard to believe a hotel would send guests to a room where they couldn't stand to use the bathroom. The restaurant is slow and the food is bad. Every meal we had there took hours to prepare even though it was extremely slow. Eventually we changed hotels and when we went to check out they had charged several hundred dollars to our account for items that were not ours. I cannot stress how poor our experience with this hotel was. Every single interaction was bad. Don't be fooled by the pictures online. The hotel looks nothing like that. It's a dumpy, smelly mess. Spend the few bucks more and stay at one of the luxury hotels on the coast, near Galle. I only wish we hadn't wasted a single night here.

8/10

Excellent

28 May 2025

Jaecheol

Think to need more clean at room

Business_and_leisure Self

8/10

Excellent

29 Dec 2018

Verified traveler

A little bit remote location so you have to take tuktuk to main attractions. The hotel did not prepare a baby cod for our infant and could provide it only for the last night. The breakfast was running out 30min before end time, but luckily by asking we could get enough to eat.

Family

8/10

Excellent

30 Mar 2018

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Partner