Name: Puntijar
Address: gracanska cesta, 67, Zagreb, 10000, HR

6/10

Pleasant

12 May 2024

Lesley

Not as advertised.

Comfort was NO AC as advertised and bed comforter was wrong size for bed.Asked to have AC turned on or a portable fan and owner said NO to both .We even offered to pay for a portable fan if they got one .Still NO .Dirty under furniture and lots of fluff under big dresser. Good news the desk staff was wonderful.Room large and well furnished.Bathroom had tub mat anti slip.Restaurant next door,owned by same person, was excellent.Breakfast was simple.Had they been willing to work with us, on AC being broken, and had got us a fan, even at our expense, our rating would have been a 4.BUT the unhelpful attitude forces a 3.

Partner

10/10

Exceptional

08 Aug 2023

Maria

The staff were very welcoming, the restaurant on the same property has a great and unique selection of foods that honor the Habsburg tradition and the owner's family, which has had this restaurant for 5 generations.

Leisure Friends

10/10

Exceptional

10 May 2023

ricardo

Beautiful hotel with lots of history. Enjoyed the stay and the room. Service was excellent and the only thing I would recommend is to update the bathrooms. Other than that it was a perfect location out of the busy city.

Leisure Friends

10/10

Exceptional

18 Jul 2022

marin anton

good zagreb experience

close to centar by tram and far superior to city centre hotels very large rooms good wifi good breakfast very quiet lots of old paintings in the room and the hotel

Self

8/10

Excellent

15 Jul 2022

Thomas

The staff was super helpful. Place had a charming historic feel.

Leisure Family

10/10

Exceptional

20 Dec 2021

Henry

Great staff at this hotel.

Leisure Family

10/10

Exceptional

16 Dec 2021

Verified traveler

Cosy stay

Great stay, a little odd that you have to call a number to have somebody unlock the front door after 11 pm

Business

10/10

Exceptional

13 Nov 2021

Suman

Fifth generation family owned and run. Owner personally hands on involved. Property includes an adjacent restaurant with a culinary museum. Superb food.

Business_and_leisure Family

10/10

Exceptional

28 Oct 2021

Linda

Great stay in Zagreb

This is a well run pleasant hotel. If you are game it’s an easy 3 km walk downhill into town, and as it’s a bit uphill back there is a tram right behind. Nice rooms. Friendly staff. Highly recommend.

Partner

10/10

Exceptional

17 Oct 2021

Norman

This was such a pleasant experience. What a wonderful charming slice of Croatia. The staff was very friendly. The hotel was beautifully decorated. We felt this was our most authentic Croatian stay of our 2.5 week trip.
We ate dinner at the hotels restaurant across the street. It was also very Croatian and decorated beautifully. The food was authentic and the prices were less than we paid at all the other Croatian restaurants along the coast. The food was delicious.
The free breakfast was also very good.
If you want a Croatian experience in Zagreb, stay here.

Leisure Family

10/10

Exceptional

10 Oct 2021

Merrie

The property was beautiful, furnishings fabulous, staff wonderful, bed super comfy, restaurant was really wonderful.

Leisure Self

10/10

Exceptional

18 Sep 2021

Ishel

Amazing place, not only beautiful but full of history, tradition and Croatian hospitality. The room was so beautiful and the entire hotel is like a gallery of Croatian history. The staff was very friendly and helpful. The restaurant is one of the best in the whole of Europe. I can't recommend this place enough to have a true Croatian experience.

Business_and_leisure Self

10/10

Exceptional

07 Aug 2021

Verified traveler

This is probably the best hotel I’ve stayed at. The rooms are nice, the bed is comfortable, the shower is excellent, and the price is fair. I’ve never met a more genuinely friendly staff, which is the true selling point for the hotel. The WiFi works well and the complementary breakfast even included vegetarian options for us (vegans have a few options as well). There is a restaurant next door as well but the vegetarian options were limited so I didn’t try it.

Leisure Partner

10/10

Exceptional

06 Nov 2020

Vladimira

Beautiful and with perfect service.

The service set the hotel apart. The furnishings were as beautiful as we'd hoped (which was why we selected this hotel). The location was far more convenient than I expected from looking at the map, 15 minutes to downtown was about half what I'd planned - very convenient.

Business Family

6/10

Pleasant

06 Jul 2019

Jackie

Cute old hotel.

The hotel is old and has some antique or near antique furniture. The air conditioner would
not get the room any lower then 75 degrees which is to hot to sleep for me. The breakfast was very good. Fresh scrambled eggs and all the European breakfast offerings. This was not as close to train station as I thought. If you have a car this would be better than a city hotel. Not much within walking distance. I wound not stay again because of the air conditioning. Check out was extremely slow, it over 15 minutes, 2 other people were ahead of me. She finished my check out just as my cab arrived. The restaurant next door was good and gave extremely large portions. Hotel guests get a discount.

Family

10/10

Exceptional

26 May 2019

Verified traveler

Loved the old Croatian style mixed in with modern features. The dinner in the restaurant was amazing. Dishes from 18th century Croatian cookbook. The breakfast was great. Loved the charcuterie and the salad, very nutritional. The staff was smiling and very polite. Would stay again!

10/10

Exceptional

17 May 2019

Ed

The staff was amazing. We met the owner who was a gentleman and very personable. The hotel is a very elegant place. We loved it. It is a short drive from the historic district.

Leisure Family

8/10

Excellent

15 May 2019

Michael

Comfortable and Quiet

large and comfortable room. Pleasant and helpful staff. Good parking in quiet neighborhood. Tram or bus transportation to center city close to hotel.
Safe wasn't fastened to anything-so didn't use. Bathtub with shower didn't have a shower curtain or enclosure.

Partner

10/10

Exceptional

13 Apr 2019

Verified traveler

We stayed here for a few reasons. We wanted Parking, a bathtub, and a great restaurant. This hotel had it all. Great staff.

Leisure Partner

8/10

Excellent

23 Jan 2019

Peter

Nice place, outside city in quiet neighborhood. Great for relaxing, bit far to do sightseeing without the car. Helpful staff

10/10

Exceptional

04 Jan 2019

Andrew

Unfortunately we could only stay one night, but was a great choice of hotel, in a perfect location for our business. Will definitely use this hotel again.

10/10

Exceptional

03 Jan 2019

Verified traveler

Nice room, professional staff, good food, very good connection to the center of Zagreb.

8/10

Excellent

17 Nov 2018

Ching-Jung

Transit stay

Friendly staff and clean room in a good location.

Partner

8/10

Excellent

04 Oct 2018

Verified traveler

Hotel was designed to look older with lots of original art displayed

10/10

Exceptional

01 Oct 2018

Verified traveler

Personnel very friendly , helpfull. Very clean

Partner

10/10

Exceptional

28 Sep 2018

Verified traveler

like all the antiques , something different very good breakfast , all good

10/10

Exceptional

18 Aug 2018

Amod

TWO thumbs UP!

Loved this place and recommend to everyone, above all their services are great and they are 1st runner up of World Cup 2018:-)

Family

10/10

Exceptional

09 Apr 2018

Sridharan

Excellent stay in a quiet neighborhood!

We stayed for 2 nights at Hotel Puntijar in first week of April. The hotel belongs to the Puntijar restaurant owners, which has been in existence for over 175 years. The opulence shows in the grand decor of the lobby area, the windings stairs, the paintings on the walls and the tasteful antique furniture inside the rooms and the restaurant area. You feel as if you are staying inside a small villa house with focus on tradition. The rooms also have Croatian language books to add to the feel (which, unfortunately, we could not read :).

Overall, the stay was enjoyable and top class. The location is a bit away from the buzzing crowds and the Zagreb city center, in the middle of a pleasant and quiet neighbourhood. The city center is easily reachable through public transport in less than 30 minutes.

There are a few negatives, such as the size of the room that we got was a bit small with lesser walking space in between the 3 beds for our family. Also the storage space inside the room could be a bit bigger. But the antique furnishings and decor makes up for such small inconveniences.

And, last but not least, the customer service was excellent & we were very well taken care of during our stay. The hotel staff even arranged for an early breakfast at 6 am on the day of our checking out since we had an early flight to catch.

Highly recommended for families to stay.

Family

10/10

Exceptional

15 Sep 2017

Pamela

Excellent Customer Service

Wonderful service and lovely antique filled hotel. Super comfortable beds and large rooms and bathrooms. They ordered our taxi to arrive at 5:30 am and even packed a breakfast for us as we would miss the one included in the room. Outside city center but easy and cheap team connections. We would love to stay here again. There is a very good restaurant owned by the hotel open for dinner.

Partner

10/10

Exceptional

13 Sep 2017

Rex

Fabulous

The staff at this hotel were excellent, sensitive, and responsive to any questions, flexible, and especially empathetic with our situation (due to a health situation), providing practical help and system. The friendly and helpful staff are the best and I can not say enough to show our appreciation.

Family

10/10

Exceptional

04 Sep 2016

Robert

Sweetest Most Accomodating Staff-GREAT!

What a wonderful hotel--it's a bit \"quirky\" with all the art throughout-which we loved, and it would not be possible to find more friendly, sweet, accommodating staff that were so welcoming and striving to meet any need. We only stayed one night, but would welcome the opportunity to stay with them again. We got fully packed and ready to leave before heading down to the desk for check-out and found they had left the full breakfast buffet up for us even though it was past the end. We didn't realize our room included the breakfast, so that was a nice surprise and it was so sweet they had held it for us. They also held our bags while we explored Zagreb before heading to the airport. The room was quite, comfortable, very interesting with all the art, and just a joy to stay in. Hope we can visit again!

Partner

8/10

Excellent

26 Aug 2016

Arturo

Perfect

The hotel is wonderful, and the people great.
It is not close to the city center, but i selected this hotel because we had a car, so not a problem for us.

Partner

8/10

Excellent

04 Sep 2015

Janice

Characterful hotel, a little out of town

We were concerned about the hotel's location when we arrived by taxi but there was no need to be worried. The tram system is so efficient that we were able to be in the centre of Zagreb within 15 minutes.
The staff were very friendly and attentive and our room was spacious and well equipped.

Happy to have chosen it for our very short stay.

8/10

Excellent

28 Aug 2015

Lindsay

Zagreb Oasis

The neighborhood is slightly out of town but the hotel is wonderful. The staff were great and the rooms luxurious. The gym is under going an upgrade and will be great once completed. The literature in the room says breakfast is included but when we asked we were told it was 10 euro each extra which was a coincidence as they special deal we got was a 20 euro discount. The restaurant is lovely but expensive. We had dinner down the road at a local pub for a fraction of the price. Hotel itself is definitely worth a stay.

Partner

6/10

Pleasant

06 Jul 2015

Carol

Out on a limb.

Hotel pleasant enough but in residential area. Only things close are small shop, local bar and 2 formidable restaurants that have made no effort to entice passing trade in quite the opposite It is easy to get into city on bus and tram.Also we were only people in but our room not made up.

Partner

8/10

Excellent

03 Jul 2015

Jacqueline

Charming

Kind of a long way out of town, but in a pleasant enough area. Charming place with antique furnishings (but a nice firm mattress) The restaurant across the street (same owners) offers a discount and large portions of good traditional Croatian food. Very helpful staff.

Partner

10/10

Exceptional

01 Jul 2015

James W

A Charming Hotel Experience

This is by far one of the best hotel experiences in many decades of traveling. The hotel itself is charming, and although pretty recent in construction, it captures a 19th century Croatian flavor with the decor and antique furnishings which come from all over the country. Every where you look, there's something that captures the eye: paintings, photos, vintage books, chairs, chandeliers, furniture. Hardwood floors in rooms were an unexpected bonus--much more sanitary than carpet, I would think. The staff were superb--warm, friendly, and extremely helpful. The hotel is peaceful, quiet and affords the opportunity for deep rest. The affiliated restaurant, which does indeed date from 1838, was right next door. Again, a hunting lodge out of the past in decor. The location, although outside the city center, is beautiful and lush and reminiscent, perhaps, of how you'd imagine a Balkan landscape. Easy access to the heart of the city with both bus and tram stops at the hotel. I give this hotel the very highest, unqualified and enthusiastic recommendation.

10/10

Exceptional

18 Jun 2015

Verified traveler

Little far from center of the city but all the rest is perfect

8/10

Excellent

12 Jun 2015

Thomas

Zagreb stay

Very nice hotel with good breakfast.
Very friendly and helpful staff.
Good car parking and very easy public transport (15mins) to city centre.
Good restaurant attached.

Partner

10/10

Exceptional

19 May 2015

Craig

Beautiful hotel, like staying in a museum

The hotel is steeped in history. If you like antiques and art then stay here. It is worth the trip to zagreb just to stay here and go to their restaurant. The staff are great and very helpful. We were even given a late night private tour of the museum and wine cellar with one bottle from 982.

Partner

10/10

Exceptional

18 May 2015

Carolyn

Very nice staff. The hotel has fun antique decor. It is not within walking distance of city center, but there is a nearby bus and/or tram stop.

10/10

Exceptional

10 May 2015

Verified traveler

food

A great restaurant next door for dinner. Breakfast at the hotel was very nice.

8/10

Excellent

05 May 2015

Frank

Neo-classic hotel with excellent adjacent resturau

Neo-classic hotel (made to look old, but was constructed only 3 yrs ago). Nice big room. Clean. No views. Excellent resturaunt associated with the hotel 2 mins walk. Grounds/driveway/parking lot a bit rough. 5 km away from sites, but you'll need a car. Breakfest could of been better (was home made, but cooks hours ago and they were bit disorganized when it came to breakfest. Details like: no napkins, hot food that was now cold because tray burner went out

Partner

10/10

Exceptional

04 Oct 2014

Dan

Fantastic spacious old style hotel

Wonderful rooms, friendly staff, easy to get to on the tram/bus, and next to one of the best restaurants in Zagreb.

10/10

Exceptional

03 Apr 2026

Kristina

Meget hyggeligt personale og dejlig morgenmad.

10/10

Exceptional

26 Nov 2025

Taija

Hotelli ja ravintola olivat kuin taidegallerioita. Sisustus vanhanaikaista ja tyylikästä. Henkilökunta miellyttävä.

Partner

6/10

Pleasant

25 May 2024

Wilfried

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Leisure Pet

10/10

Exceptional

26 May 2023

Sepp

Geheimtipp Nacht im Museum

Einfach fantastisch! Der Chef des Restaurants hat uns durch sein Kochbuch-Museum geführt- einmalig!

Friends_and_family Friends

2/10

Poor

24 Sep 2022

lucio

SLEEPING INSIDE A CIGARETTE

The hotel says it's a non smoking place but in fact people smoke in the loby and worse, they smoke inside the rooms.
The room we stayed at smelled so bad because of the cigaretes people smoked there that we had to sleep with the windows opened. The bed's matress was of such a bad quality that when you woke up you were in a hole, as it had receded. (We made a video)
We tried to get somebody from the reception at 3:30 am, because we couldn't sleep from the cigarrete smell, but there was no one there. (We made a video)
We do not recomend this hotel.

Partner

10/10

Exceptional

14 Jul 2022

Adem Vehbi

virkelig smilende glad hjælp som personale

Partner