Bucharest Comfort Suites

Romania , Bucharest
BUCHAREST, Nicolae Balcescu Steer, No. 16, 16
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75 reviews shown

2/10

Poor

04 Dec 2025

Tanya

Room outdated and neglected, bathroom even worse, now understand why no bathroom photos. NO HOT WATER for entire 4 days stay with different reasons given. Stains in bath and basin. Failed to make bed on one morning. Balcony a health hazzard, curtains didn't fit window or close. Flicking light, drilling late at night.....was like a sketch out of Faulty Towers ..... absolutely shocking! Photos taken to validate what I've said.

Leisure Friends

8/10

Excellent

23 Sep 2025

Antonio

Other than the rooms being out-dated overall a solid stay

Leisure Friends

2/10

Poor

23 Sep 2025

Eugene

Bad management - Watch out for hidden fees

We booked a room for 3 adults. We were supposed to get a king size bed, but instead we had a smaller queen size that couldn't accommodate all of us.

We paid about $90 per night, and were told it would cost an extra $75 per night for a rollaway bed. I told the manager that is unacceptable as we booked a room that was supposed to accommodate all 3 of us and didn't expect price to almost double for an extra bed. Apparently, this hotel is selling rooms and if you want a bed is extra...

As customer we did nothing wrong, followed the booking process, specified 3 adults, and select the room that was promised to accommodate all of us. The booking process did not specify the extra fees to expect for the need of a rollaway bed.

The manager didn't care at all for our concerns and not once apologized, showed any empathy or tried to work with us. To make matters worse, we've been a repeat customer for the last 3 years, but she didn't make any effort to work with us or offer any options. Simply didn't care if she lost a repeat customer, just wanted the money.

It's a shame, because otherwise, the hotel is pretty nice and conveniently located.

Friends_and_family Family

2/10

Poor

22 Sep 2025

Eugene

Nice hotel, but bad management

We looked for a room for 3 adults. One of the options listed

Friends_and_family Family

10/10

Exceptional

31 Mar 2025

Rakes

Good location ...big room ....big toilet...currency exchange just below the hotel ....standard breakfast

Only negative was the reception staff in the morninv who was little rude

Business

6/10

Pleasant

11 Feb 2025

W Robert

Staff are lovely and it's conveniently located right next to a metro stop but this is a very badic hotel. Rooms are big but amenities scarce. Water pressure was virtually nonexistent and bedside lamp didn't work. The room had two safes, neither of which worked. And there were no plugs near the bed.

Leisure Self

10/10

Exceptional

03 Jan 2025

PAUL F

Great, comfortable stay

A last-minute stay. Quick, friendly check in. Comfortable room, a little dated, but it adds to its charm.

Self

8/10

Excellent

25 Sep 2024

Arun

Good hotel at good location

Room was big ...location was very good .....little old type but well maintained ....Air-conditioned rooms ....elevator .....currency exchenge, pizza, small grocery in the ground floor .....however , the Morning reception lady was rude....

Business

2/10

Poor

20 Aug 2023

kamal

Was terrible experience, very old building and disaster rooms , suit that i booked was terrible bed room without AC ,furniture from 50 decay , smell of tge room terrible , bathroom was terriblevyou cant use bath chair as no space to put leg etc , no light in the room , tv 14 inch , no espresso machine , hotvwater boiler broken not in use , what to say it is a disaster experience

Business_and_leisure Partner

2/10

Poor

10 May 2023

Elias

I like the receptionist. But the room I booked was not the one they gave me and was very expensive what we paid for what we received.

Leisure Family

10/10

Exceptional

09 Feb 2023

Eran

Specious, very clean s and quite.
Definitely recommend

Friends_and_family Family

8/10

Excellent

23 Nov 2022

Susan

Great location. Nice (and large) bathroom and suite (with separate bedroom). Lots of closet space. Everything was great except that housekeeping ignored my "Do Not Disturb" sign two days in a row. The first day I was out (the room didn't need cleaning) and they did the cleaning, including replacing the towels that were hung up. The second time, I had come back to the room in the afternoon, and I was in the shower when they must have opened the door, realized I was there, and left. (I only know they came in because the door stopper I put in place was moved a couple of feet - obviously a useless door stopper).

Leisure Self

8/10

Excellent

13 Nov 2022

Amin

Good one

8/10

Excellent

17 Jul 2022

Ghen-ki

Nice

Large room with a nice classic feel to it. It also smells rather old, but I got used to it after a day. The toilet broke on the second day, but they were quick to fix it. Hot water was a bit inconsistent.

Self

10/10

Exceptional

17 Jul 2022

Enjoyable stay

I stayed here 3 nights on my stay in Bucharest and was happy with the hotel. Reception staff were friendly and allowed me an early check in. The room was clean and big with good wifi and a Belcony! The location is perfect. I would reccomend this hotel.

Self

10/10

Exceptional

16 Jan 2020

Paolo

Great location and comfortable base to take in the sights

Partner

8/10

Excellent

04 Oct 2019

Ilan

A very, very friendly staff, nice breakfast dining room, excellent (unsecured) wi-fi Perfect location! Some pieces of furniture in bad shape (after 2 days our table replaced), our double bed had for some reason a gap of 40 cm in the middle, the minibar refrigerator didn't work (I was told that 20 of total 26 refrigerators in the hotel do not work), a very weird and slow lift function, only 1 key available for a whole family. By-the-way: most of taxi drivers in Bucharest are simply thieves! They ask horrible price, they cheat, unbelievable!

Leisure Family

8/10

Excellent

04 Oct 2019

Karla

Good

Decent place in the heart of the city for a low price. Old Town and Central Bucharest is all in walking distance. Breakfast is basic, but sufficient.

Self

6/10

Pleasant

14 Sep 2019

Verified traveler

great location and cheap prices. Its very basic and old but you get what you pay for. Its a good option for budget concious

Leisure Self

10/10

Exceptional

10 Jun 2019

Verified traveler

Very pleasant hotel with understanding and flexible staff.

Business

8/10

Excellent

30 Apr 2019

Verified traveler

Nice hotel downtown Bucharest

This was a good stay in the heart of Bucharest. Close to everything, lots of places to eat and visit and shop. The only complaint I have is the "The 10 Commandments" that were read to us before getting the keys: "thou shall not steal, thou shall not mess things up .. etc" assuming that everybody coming there had bad intentions. It was a bit humiliating and I felt just like leaving, but after all I am glad we stayed. They must have had their reasons I guess.

Partner

10/10

Exceptional

19 Mar 2019

William

Surprising Bucharest

Having gone with limited expectations, Bucharest was a fantastic surprise. Cities like Prague and Budapest may get all the hype, but Bucharest was amazing. Modest Bucharest Comfort Suites sits in the shadow of the InterContinental, in a great location adjacent to University Square near to the Old City and Bucharest's many wonderful parks. The style of the hotel is a bit "old regime", but it's clean and comfortable and the staff is excellent.

Family

8/10

Excellent

12 Nov 2018

Adam

The staff were great, very friendly but there was no coffee or tea available in the room and no room service. The fridge was very loud if plugged in and did not keep the mini bar very cold. The bath took quite a while to drain and would fill up when taking a shower but overall the room was very comfortable and spacious.

10/10

Exceptional

25 May 2018

Verified traveler

excellent location

6/10

Pleasant

29 Mar 2018

Verified traveler

Excellent location, no heat

My room was beautiful and spacious. The old building seemed well renovated and maintained. Unfortunately my room had no heat, which turned to be a very serious problem at night, to the degree that I had to check no windows were open. Eventually I had to to put on a sweater to be able to sleep. I brought it to their attention and they they said they would send a technician to verify / fix. The second night I got lucky and the weather was warmer, but there was still no heat: I kept my hand on the heating elements for 20 seconds or more to figure out if they were "lukewarm" or just "off". Still can't tell for sure. Additionally, during the night, halogen lights attached to the hotel facade were aimed inwards, blasting the room with more light than a full daylight, and the drapes could not fully block it. The location is excellent.

8/10

Excellent

22 Mar 2018

Gemma

Great location, lovely hotel

Location is very close to Old Town where all the bars and restaurants are which was great. Bed was extremely comfortable and they accommodated my late checking (1am). Would recommend, room was very spacious

8/10

Excellent

15 Oct 2017

Craig

Nice basic hotel near to city centre and old town

Pleasant staff. Not worth the price for breakfast as limited things, same every day.... Best to go to a local coffee shop and cheaper. Clean room, but overlooking a dirty yard next door. No separate sitting room, which I usually need. Hotels.com messed up the booking saying we had free breakfast (had email confirmation) but the hotel said they didn't do that so at the last minute on the penultimate day we had the hassle of being a go between trying to sort it. Just check your details first.

Partner

4/10

Poor

07 Sep 2017

Charles

Arrogant staff and didn't get what paid for.

Booked a suite overlooking the city. Was given rm 339 overlooking a yard. As we arrived late at night, in the morning I informed the receptionist (Floran if not mistaken) that the room was not city view and there where no blackout curtains as described in the booking. He called a lady colleague of his, so I had to explain again.Arrogantly the only reply that I got from them both was that the city view was promised by the booking site, so it was not their problem.
Regarding the curtain, it was without the blackout not as described on the booking site and insult to injury, it had two holes big holes.
The wifi was not constant.
D

Partner

10/10

Exceptional

27 Jun 2017

James

Large in Bucharest

Nice older hotel in a convenient location. Huge room with great air conditioning and bathroom. Lots of restaurants and mass transit nearby. Friendly staff.

Partner

8/10

Excellent

19 May 2017

Verified traveler

great location

room very spacious and nicely decorated
we had a great time

8/10

Excellent

03 Feb 2017

mom23katz

Close to Old Town

Good place to stay on a budg1st. Close to food, shopping, and Old Town. Room is somewhat dated but very spacious. Bed was very firm and comfortable.

10/10

Exceptional

12 Jan 2017

Verified traveler

respet in a Blizzard

Airport shuttle costs more than taking a tax. Front desk called taxi. Worked great.

Family

8/10

Excellent

09 Jan 2017

Christopher

Great location

Overall this was a good experience: the location is perfect, walking distance to Old Town and placed right next to Universiti metro stop (good to know if arriving by train, as we arrived during snowy conditions and paid 10€ for a taxi, whereas metro costs 1€ and is only 3 stops). The room was quite big with a classic decor: not the most eye catching but pleasant, and our bathroom was huge. no complaints other than a limited amount of helpful knowledge by hotel staff. They had city maps but otherwise couldn't help with train tickets or info for walking tours.

6/10

Pleasant

21 Nov 2016

Verified traveler

Great location. That's about it.

The hotel has a great location. There's a metro station 50 meters from the entrance. The room is really spacious and the bathroom also. However, the bed is so uncomfortable, the shower steam is really bad, and you can't throw toilet paper to the bowl (I know it not In all of Romania for sure). The staff is ok. We ordered a room including breakfast but we didn't get one. The breakfast looked bad anyhow so we didn't argue. For 1-2 nights the hotel is fine.

8/10

Excellent

28 Aug 2016

moe

Great Location

Great location, walkable to everywhere. Positive vibes and staff are helpful.

Overall, recommended

8/10

Excellent

18 Aug 2016

Darran

Good location

A good location for those travelling to Bucharest on there first trip. The airport express bus 783 stops a 100 yards from the hotel. The hotel is jus a short walk to the old town for teh bars and restaurants

Family

6/10

Pleasant

07 Aug 2016

Verified traveler

All in all pleasant. They couldn't find my reservation and double charged me but are going to refund the error.

8/10

Excellent

06 Jun 2016

Ludmila

Very nice staff

Family

10/10

Exceptional

13 May 2016

Ellis

Bucharest ( very comfortable ) Comfort Suites

I was in Bucharest for a mixture of Business and pleasure , the hotel is close to all amenities and only a few minutes walk from the Metro at Universitate . The rooms are well proportioned , comfortable and clean . Staff at the hotel are courteous , friendly and very helpful ... and speak English to help us poor foreigners that don't speak Romanian :)))) . Highly recommended .

6/10

Pleasant

12 Mar 2016

Verified traveler

Central location

Large apartment style room with nice bathroom. Staff seemed worn out.

8/10

Excellent

09 Mar 2016

Cristian B.

Good place for short staying

I used two times Comfort Suites apartments. The location, even is a bit hidden and hard to find, very central, close to Bucharest center. Staff is very helpful and friendly. Next time, I will call again their services.

Family

4/10

Poor

08 Mar 2016

tony

Surly, unhelpful and rude

hotel staff surly, unhelpful and rude. Hotel is run like a correctional facility.
The overall decor has seen better days, no hot water for a shower and bed hard.
There are better deals to be had in Bucharest than this.

8/10

Excellent

01 Feb 2016

ROBERT

GREAT VALUE

2ND time there rooms huge & comfortable would recomend

Family

8/10

Excellent

23 Jan 2016

dorin s.

Good choice

Compare to other hotels I can say this is OK. The room its big and clean , bathroom also, I will choose again when I need to book a hotel.

Family

6/10

Pleasant

20 Jan 2016

liam

Hotel was ok, great location. A little old but well kept, some staff friendly some were not. Bed was so hard it was like sleeping on the floor.

Family

8/10

Excellent

27 Dec 2015

Verified traveler

Good

Was pleasant

Partner

8/10

Excellent

17 Nov 2015

Paul

Great little hotel in city center of Bucharest

We had a suite, which was large and clean. High quality bedding and nice furniture. Noisy area, since it is located right in the city center. Great staff, courteous and professional. Decent complimentary breakfast and great espresso. We would return again.

Family

2/10

Poor

09 Nov 2015

Kyle

Does not value its customers

Experienced quite a disturbing, noisy stay for the one night. Did not change rooms as we expected the thunking sound to wrap up before the night (was occuring upon check-in at 1pm), but it continued into the early hours of the morning. I did not get much sleep here; also, do not expect any sort of partial refund if you have a bad experience since no reimbursement is obtainable per hotel policy.
I'm not a complaining person but will if necessary, and I don't wish this experience on others.

Partner

4/10

Poor

27 Oct 2015

scott

Old hotel.

Staff was very friendly and helpful. The room was Clean and very large but the lighting was terrible and the bedding extremely hard. I won't stay there again.

8/10

Excellent

04 Sep 2015

Rosemary

Great value

This was a great hotel for the price. Very comfortable and roomy.

Family

10/10

Exceptional

29 Jul 2015

Verified traveler

Nice Hotel in Bucharest

I first had a three day stay planned and now this review is coming eleven days later. I really liked staying here. The hotel staff was great and the rooms were very clean. The rooms are nice and clean. The beds are harder then what I am used to in the United States, but, I think that is going to be the case in most places I stay in Romania. I would definitely recommend this place for people to stay. It is not pricey and good rooms for the prices.

10/10

Exceptional

10 Jul 2015

Carol K.

Excellent Bucharest Trip

The hotel staff was very polite, friendly, knowledgeable, and extremely helpful in booking one-day excursions in Bucharest and to places in Romania and Bulgaria. Their recommendations on places to dine, directions, and sightseeing trips to take were 'spot-on'. The room was clean and very comfortable, the AC was GREAT, and the breakfast was adequate.

8/10

Excellent

01 Jul 2015

USguest

Nice hotel

The hotel is in a great location, close to many attractions. The staff is friendly and helpful. The room was huge, it was clean, the AC wasn't working though but we didn't need it since it wasn't that hot. The room has all the facilities, no iron though and the hair dryer looked kind of weird, like a vacuum. The minibar is filled with chocolate, beer, small bottles of alcohol, water, even condoms, the whole thing would cost about 100 Euros, I would suggest getting drinks from a store in the street, much cheaper. There is free wifi which is very convenient, breakfast is served in a basement, in a pretty small room but the food was good, not too much variety but sufficient. And it was free. The young lady serving was very nice and helpful. Overall a good experience and I would definetly come back.

8/10

Excellent

10 Jun 2015

Verified traveler

I enjoyed my stay. The hotel is clean and comfortable. The staff friendly and helpful!

10/10

Exceptional

04 Jun 2015

Verified traveler

Clean facility, close to old city. Great value and great experience.

10/10

Exceptional

26 May 2015

Verified traveler

cultural trip

hotel great area great,close to old town

8/10

Excellent

04 Feb 2015

Cristian B.

Great place, definitely I will visit it again

This is a great place to stay in Bucharest. The location is very good, easy to reach from airport and one stop away from old town, the bus/subway station is close.
The rooms are quite large, clean, comfortable, unfortunately little bit noisy if the view is on the main street.

6/10

Pleasant

19 Jan 2015

6026

Throwback to the past wasting potential

The room was fantastic, large bed plenty of space, old style furniture and decorations. Located near the national theatre and Universitate Metro (but surrounded by adult shops) access to city centre sights and facilities couldn't be better. But ...... Communist style welcome, notice in room said half an hor required for check out, despite 05:30 departure reception attendant insisted on going up to room to check minibar and I missed airport bus. Two star service in 4 star or better surroundings. Go somewhere they trust you unless you're happy to accept this sort of treatment.

8/10

Excellent

03 May 2026

CIGDEM ALEV

Çok merkezi METRONUN HEMEN YANINDA. Havaalanından 100 numaralı otobüse binildiğinde (20 lira) sondan bi önceki durakta inip karşıya geçerek sadece 5 dakika yürüme mesafesinde otele ulaşabiliyorsunuz.. Konumu harika, her yere yakın şehrin gezilecek yerlerinin büyük çoğunluğu otel civarında. Otel eski ama temiz ancak ses yalıtımı yok. Cadde üstünde olması nedeniyle trafik gürültüsü ve geceleri reklam panosunun ışığı geliyor odanın içine, bu da odayı çok aydınlık yapıyor. Personel samimi yardımsever. Otelin bitişiğince luca adlı yerel hamur işleri yapan bi fırın var, lezzetli sıcacık şeyler yemek için harika. Lucanın hemen yanında acil ihtiyaçlar için su vs bir bakkal var bu da avantaj...

Friends_and_family Friends

4/10

Poor

05 Oct 2025

Magnus

Det var en lidt blandet oplevelse.
Afsted på en forlænget weekend 8 mand.
Vi ankommer til hotellet midt om natten, og er ret trætte og vil egentlig bare gerne check in hurtigt og op og sove asap.
Men det synes receptionisten ikke var en god idé, det tog ihvertfald næsten 45 min at checke ind, fordi hun skulle udfylde alle data fra vores pas, og der skulle underskrives et eller andet GDPR-crap.

Derudover skulle vi betale ekstra for to ekstra opredninger, det var selv om vi egentlig havde betalt en god sum penge for at få 3 suiter.

Selve kvaliteten af suiterne var en blandet fornøjelse. Den ene var super fin og nærmest flot, samt stor og hyggelig.
Den anden var så grim og falde færdig, at tapetet var ved at falde af flere steder.

Det mest positive var at der lå et minimarked mindre end 1 min derfra, her kunne der handles 24 timer i døgnet.

Friends_and_family Friends

4/10

Poor

22 Sep 2025

Mathias

Nice rooms, but hidden fees

Nice and clean room. Booked 3 tripple room with 3 ”places to sleep” in each. When I checked in I was told there is only one bed and that we had to share it or pay for extra beds. Paid 125 US dollars so that we all could sleep.
Stay aware of their hidden fees!!!!

Friends_and_family Friends

2/10

Poor

15 Jun 2024

jean-christophe

Very bad experience

My room had no window at all and was in a bad state and the air was stinky and swampy. The hotel was overall dirty and incredibly messy (beds, bins and many other things laying everywhere). The last highlight is the breakfast: it is located at the end of a dodgy corridor in the basement. As one could expect, the breakfast was very bad as well with barely anything to choose from. Overall it was my worst experience on hotels.com.

Business

10/10

Exceptional

22 Jan 2024

Lesly

Facil acceso desde el aeropuerto

Leisure Family

10/10

Exceptional

21 Sep 2023

Edwin

La habitación huele a humo de cigarro, el trato de los colaboradores fue cordial.

Leisure Partner

8/10

Excellent

21 Dec 2022

Peter

Aangenaam ingerichte en ruime kamers in een oud gebouw. Ruime badkamer.. Discetie van het personeel.

Leisure Self

8/10

Excellent

31 Oct 2022

Jeffrey

Location was good and peaceful. Close any tourist spots and walkable to oldtown.

Self

10/10

Exceptional

30 Aug 2022

Masahiro

The space of room is enough large and the bathroom as well. Of course it’s clean. The first floor of building has a bakery and cafe.

Leisure Family

10/10

Exceptional

11 Mar 2020

ホテルのロビー・内装も素敵でした。

Business_and_leisure Friends

8/10

Excellent

02 Mar 2020

Verified traveler

エレベーターが遅すぎる

Business Friends

10/10

Exceptional

09 Feb 2020

Verified traveler

Excelente

Excelente hotel, excelente ubicacion y lo mejor el precio.
Las habitaciones son amplias y comodas.
Lo unico que mejoraria seria que el presonal fuera un poco mas amables

Partner

10/10

Exceptional

29 Oct 2019

Maria

Centralt och prisvärt

Stora rum, bra service, centralt

Friends_and_family Friends

10/10

Exceptional

24 Sep 2019

Laurits

Hotellet har ikke egen parkeringsplads og ligger på en meget befærdet gade, hvor standsning er et problem, om ikke forbudt. Bilen blev parkeret i en sidegade med chaufføren ved rattet, mens jeg talte med receptionisten om en varig parkeringsplads. Den fandtes i et nærliggende P-hus, og piccoloen kørte med os dertil og hjalp derefter med bagagen til hotellen. Piccoloen hjalp os også den omvendte vej efter udcheckning.
God service, men Hotels.com bør oplyse den nøjagtige adresse for P-huset fremover. Ellers er hotellet ikke egnet for bilende besøgende, og det er en skam, for værelserne er gode.

Friends_and_family Friends

10/10

Exceptional

20 Nov 2018

LucBlanchette

Le service était bon et ils ont répondu à tous nos besoins. Le déjeuner ouvre à 7h30, c’est un peu tard, 7h00 serait préférable...

Leisure Family

8/10

Excellent

16 Aug 2018

Verified traveler

Приличный отель в центре за свои деньги