Name: Casa Capsa
Address: 36 Calea Victoriei, Bucharest, 10082, RO

10/10

Exceptional

24 Jun 2026

Eyal

Thank you

6/10

Pleasant

22 Jun 2026

Christopher

For a 5-star hotel, this was severely lacking.

There was no iron or ironing board, and despite asking the hotel reception we were not provided one.

Check-in was pretty onerous. We had to fill in forms and also provide the same information verbally.

The hotel itself had a nice bed, good air conditioning and a very good shower pressure.

It also had a good location in the centre of Bucharest! Depending on what you're looking for, this hotel could be good or bad, but don't book it if you want to spend a lot of time in the hotel.

Partner

8/10

Excellent

22 Jun 2026

Mirela

Casa Capșa is a beautiful historic hotel, and I have no complaints about the age of the building, the traditional furniture, or the carpets. It is a historic property, and I understand that preserving its character is part of its appeal.
My concerns are about things that directly affect guest comfort and safety and that can be improved without changing the hotel’s historic nature.
The biggest issue was the bathroom. The bathtub is equipped with a folding splash screen that does not effectively keep water inside the tub. Every shower resulted in a significant amount of water on the bathroom floor, leaving it wet and very slippery. I requested extra towels to manage the water, and I got them immediately, but they quickly became completely soaked. To make matters worse, the hair dryer is permanently mounted on the wall, forcing guests to stand in the wet area while drying their hair.
The room’s beverage setup was also disappointing. Instead of proper glasses and cups, disposable paper cups were provided. This is a small detail, but it does not reflect the level of quality and attention to detail that guests generally expect from a five-star hotel.
The bedding was another weak point. The linens and overall sleeping experience felt basic and lacked the comfort and quality that are associated with a 5 star hotel.
This being said, the hotel staff was friendly and helpful, and I loved the location.

Self

10/10

Exceptional

18 Jun 2026

Joseph

Unactive bsr😅

Self

8/10

Excellent

07 Jun 2026

Atena

Capsa's location is great, close to everything: Cismigiu, restaurants and libraries. Also, the sweet treats and service at Capsa shop is exquisite.
The staff accomodated my mom's needs promptly. We had a nice sejour!

Family

10/10

Exceptional

18 May 2026

Avneesh

Had a wonderful stay . Hotel is a very old building from 19th century. It was giving museum vibes as well.

Self

4/10

Poor

16 May 2026

Sorin

The only positive thing about this hotel is the location in the center of Bucharest. Everything else sucks from air condition not working to outdated furniture , dirty old carpets.
Maybe the hotel was a hit 100 years ago but nothing change in 100 years.
Breakfast was also pretty poor, you can step out of the hotel and have a million places to enjoy .
They did not make the bed from one day to another only changed the towels
Very disappointing, this is not a 5 star hotel.

Friends_and_family Family

8/10

Excellent

06 May 2026

Mary

Hotel staff was not very welcoming or helpful, but it has a wonderful history and many charming features.

10/10

Exceptional

03 Feb 2026

Emma

Can not fault. Staff were friendly and welcoming and helpful. Room was clean and well kept. Shower had great water pressure. Location was perfect.

Friends_and_family Friends

10/10

Exceptional

21 Jan 2026

Elena

Very good

6/10

Pleasant

17 Dec 2025

Hector

Room was hot, A/C would not cool down since it’s one unit connected to the hotel and they had heater due to cold weather outside. They did sent me a fan.. When checking out, staff charged me incorrectly for breakfast and then just said to email them for reimbursement. Breakfast was not the best, very crowded and host had attitude. Would not stay here again.

Leisure

10/10

Exceptional

02 Dec 2025

Daniel

Very helpful and friendly staff

10/10

Exceptional

12 Nov 2025

Danila

Nice location, good staff

10/10

Exceptional

19 Oct 2025

Sorin

We would stay here again for sure

Leisure Partner

8/10

Excellent

13 Oct 2025

LILIANA

The hotel is located in a very great area, good breakfast buffet. The hotel is old style but its well maintained, big room and bathroom, very clean.

Partner

10/10

Exceptional

08 Oct 2025

Any

It’s a beautiful historic building, friendly staff I recommend it

Leisure Self

10/10

Exceptional

25 Sep 2025

KERRY

We stayed 3 nights. Night staff gentleman was tired, no smile. Lady at front desk reception was very helpful the following Day & nights. Housekeeping was excellent! Keeping toiletries refilled and bed made everyday. Wonderful architecture, beautiful hotel. Location was very good for walking to sights around old town visited Caru Cu Bere beer hall, for lunch it was excellent.

Leisure Partner

8/10

Excellent

04 Sep 2025

Marina

A very special experience. Revived glory of a historical hotel and restaurant in the heart of Bucharest. I return here every time I visit Bucharest.

4/10

Poor

29 May 2025

Dan

AC totally down made the stay impossible. Thinking it is a mishap we requested transfer to another room to find out ALL available rooms suffer of the same AC problem- this is not acceptable for a 5-star establishment
We then requested transfer to a different hotel. A different room with functional AC miraculously became available…
Bad Luck you’ll say. It’s beyond a happenstance though
The bathroom shower

Friends_and_family Family

4/10

Poor

28 May 2025

Dan

Well placed old hotel that badly needs maintenance. Unfortunately not a 5 star establishment. Bathroom was small, with the cheapest Home Depot quarter-circle plastic shower that barely lets you turn around. The hair dryer worked on one speed only, the original white plastic case was yellowed by time and cracked by heat (no problem in a 3-star establishment but not in a 5 star). The carpet outside is in bad need of replacement, stained and looking…unclean. The carpet inside…can’t tell because of poor lighting conditions. The room fridge not working. The room safe out of battery. The coffee maker’s cable too short to reach the closest AC outlet. 23” TV was fantastic 30 years ago…
Must I continue?

Partner

6/10

Pleasant

25 May 2025

Renee

The hotel is very well situated. It has a nice café and chocolaterie. The hotel has a nice lobby and the staff is welcoming. The area is safe.
The room was quite small and the air conditioning was problematic. The shower was ackward. The twin beds were comfy but it was difficult to keep the room cool and comfortable. The fridge did not work properly ( we requested a change and the new fridge made no difference). The safe was very small and placed very low as you could not access it. The carpet in the room was not ideal.

Leisure Family

6/10

Pleasant

20 May 2025

Natasha

Room was very dark. The shower floods into the room, the window opened to and internal atrium.
Great location but I wouldn’t choose it again

10/10

Exceptional

24 Apr 2025

Barry

Excellent choice for a short stay in the city.

Delightful hotel just on the outskirts of the Old Town. One of the oldest hotels in the city and very traditional in style. Loved it!

Friends_and_family Friends

10/10

Exceptional

07 Apr 2025

John

This hotel is 175 years old and impecably maintained. It was like living in a palace complete with its own chocolatier. Quiet rooms, friendly staff, central location. We would return here in the future.

10/10

Exceptional

07 Jan 2025

Rochelle

Lovely hotel in the old town - Outstanding breakfa

Stayed here with my MIL on a trip to Bucharest and we loved this hotel. It is slightly dated but still in good condition. The staff were very friendly and helpful. The room was spacious with all amenities required (including a kettle!). Breakfast was a highlight - The selection was huge and all very tasty.

Friends_and_family Family

8/10

Excellent

19 Dec 2024

Samuel

Good stay but the 5-star hotel does not feel like a 5-star. Opening the room door with the key card is a hit and miss process (it opens eventually). The shower door does not close properly. The light in the room is not as bright as some would wish for.
Otherwise Capsa is a good choice for a nice hotel as central as possible in Bucharest.

Business_and_leisure Self

10/10

Exceptional

31 Oct 2024

Ralph

excellent location fantastic ambiance clean and comfortable

Business

10/10

Exceptional

22 Oct 2024

Tony

Friendly and helpful people

Friends_and_family Friends

10/10

Exceptional

14 Oct 2024

Alexis

Perfect location

Book it! I thought i would be a little disappointed being not in old town directly but turns out this was perfectly and centraly located to EVERYTHING! Seriously, a perfect location.

Self

6/10

Pleasant

06 Oct 2024

Mark

This is a good three and at best a four star hotel. Like most hotels in Bucharest there were no food or dining options. Breakfast was empty and not even set up. No doorman or staff help. When I asked for more water they said go to the cafe and buy some. The cafe couldn’t figure out how to fix their cash register. So no extra water. This was October so off season? It’s nice and traditional and I enjoyed the authentic decor of an old Bucharest hotel. But not a five star.

Leisure Self

10/10

Exceptional

18 Sep 2024

antonio

Great place

Great experience, staff very helpful , nothing left to chance. A truly 5 star experience! We will be back!

Partner

6/10

Pleasant

02 Aug 2024

Verified traveler

Good location. The service could be more customer oriented. Minimal interaction.

Nice chocolate shop beside the main entrance.

8/10

Excellent

14 Jul 2024

Florin-Camil

Historic building in the very center of the city. Highly recommended.

Leisure Partner

8/10

Excellent

11 Jul 2024

Skye

Casa Capsa was a fantastic place to stay, the beds were clean and comfortable, the rooms pristine. The shower was a little finniky, the water pressure was so high it made the showerhead come to life and soak the entire floor. And it was good that the weather was so hot, as the showers took an age to warm up, the cold showers were welcome. The room came equipped with a tea and coffee station, but the kettle had nowhere to plug in unless moved beside the bed, and the milk pods were out of date on arrival. But! The hotel staff were polite and concise, and the place was stunning throughout.

Leisure Friends

8/10

Excellent

28 May 2024

Tatiana

Old World Charm

A charming hotel that has a lot of old-world charm. Rooms are nicely appointed and the bedding/beds are comfortable. The Manager and front desk staff are pleasant and professional.
The hotel is centally located on a main street close to the old town, a variety of restaurants, as well as museums.

Self

10/10

Exceptional

24 May 2024

Alexander

Perfect place to stay

10/10

Exceptional

19 May 2024

Carmen

The help I received at the reception desk was truly amazing on 19/05/24 (morning shift). 2 fantastic people made all the difference to my stay, going well beyond to help me out with my luggages and to get at the airport on time. Thank you so much, you both deserve 5stars for kindness and everything you did to help. I genuinely enjoyed and appreciate everything Casa Capsa had to offer!

Leisure Family

2/10

Poor

05 Feb 2024

James

While advertised as a 5-star hotel, my recent experience unfortunately did not meet expectations for service or room quality.
Upon check-in, the room had not been thoroughly cleaned from the previous guests, with objects left behind including a stuffed animal, which created an unsettling environment. The carpet was extremely dusty and there was a musty smell, indicating the room had not been well cared for.
During our hotel restaurant reservation, we were initially refused seating by a rude waiter for no reason and only after speaking with a manager were we able to be seated.
The room's bathroom had several concerning maintenance issues - the bathtub leaked substantially on the floor during use to the point we had to use all the existing towels to mop up the water. The bathwater was also yellow in color when first run (see picture). We requested two additional clean towels from housekeeping given the flooding issues but when checking out, the front desk employee Florian accused us of stealing them and charged us inappropriately.
Given these cleanliness, maintenance and customer service issues, I cannot recommend staying here until standards improve. For the price paid, I expected better care and hospitality. Please see attached photos documenting some of the problems encountered during my stay. Management should address these types of lapses to provide guests with a more positive 5-star experience fitting of the hotel's luxury rating and pricing.

Leisure Partner

10/10

Exceptional

04 Nov 2023

John Glenn

Classy

Business_and_leisure Self

8/10

Excellent

16 Oct 2023

Glenn

This is a grand old hotel that has seen better days. The carpets were clean, but badly stained and worn in places.

The front desk was helpful.

The breakfast was minimal as there seemed to be very few guests in the hotel.

Leisure Self

10/10

Exceptional

24 Sep 2023

Christine

I love that this is in the heart of Old Bucharest. Everything is within walking distance.

Leisure Friends

10/10

Exceptional

22 Sep 2023

Emanuela

Locatin

2/10

Poor

18 Sep 2023

Carmen

Very poor service to almost none almost no wi fi

Leisure Self

8/10

Excellent

15 Jul 2023

Tobias

A very grand building, in a convenient location, but the grandeur felt rather faded. Evocative period feel, but disappointing that there were so few guests - not the fault of the hotel, but more guests would have helped the atmosphere.

Leisure Family

8/10

Excellent

11 Jul 2023

Roxana

Beautiful old world architecture. Shower door needs replacing.

Leisure Family

8/10

Excellent

03 Jul 2023

Marc-Antoine

This hotel is right in the middle of Old town, close to a lot of historically important locations in Bucharest.

10/10

Exceptional

26 Jun 2023

Manuela

Best hotel

Everything was perfect

Business

10/10

Exceptional

30 May 2023

Alexandru

Very nice stay

Leisure Partner

2/10

Poor

29 May 2023

Mihai Cristian

Worst experience with a hotel

Extremely bad attitude from reception and hotel manager. I have not used the reservation due to a loud wedding in the hotel, I checked out after less than one hour and they refused to refund my money.

Friends_and_family Family

10/10

Exceptional

28 May 2023

George

Thank you !

4/10

Poor

29 Jan 2023

Robert

Dirty room, dirty towels and floor

Leisure Partner

10/10

Exceptional

01 Jan 2023

MORDECHAI

PERFECT LOCATION,
BIG ROOM, KIND STAFF,
GOOD ROOM AMENITIES

Friends_and_family Friends

6/10

Pleasant

30 Dec 2022

Laura

Great location, super clean, great opportunity to see a lovely old, well reconditioned building. Cons: Heating system was broken- no Air Conditioner or window opening available, we were absolutely sweltering hot in the room, and I am not kidding. I would not come again if that were the case. The bakery cafe was amazing.

Leisure Partner

10/10

Exceptional

26 Dec 2022

Yoseline

.

Friends

10/10

Exceptional

11 Dec 2022

Yeugeniya

The party at the restaurant was a bit on the loud side

Leisure Self

6/10

Pleasant

20 Nov 2022

A

Disappointing

Staff not very friendly
Absolutely disgusting breakfast.

Business

10/10

Exceptional

14 Nov 2022

Stuart

Wonderful grand old hotel, elegantly furnished, quiet, brilliantly situated so easy to walk to all the tourist areas of Bucharest.

Leisure Friends

6/10

Pleasant

23 Oct 2022

Barbara

Location is spot on but 5 star rating i think is not justified.

Business Family

8/10

Excellent

23 Sep 2022

Lauren

Old-fashioned grand splendor in an excellent location for a great price— maintenance is a little rough around the edges and breakfast isn’t included, but one can’t have everything

Leisure Partner

8/10

Excellent

08 Sep 2022

Adrian

Excellent location!

Business_and_leisure Self

8/10

Excellent

05 Aug 2022

William

I liked the historical elegance of the interior of the hotel and rooms.
Made me feel like I was in the 18th century but with ALL of the 21st century comforts.

Leisure Self

10/10

Exceptional

01 Aug 2022

Jonathan

Hotel is looks so charming, Also location is really good. Staff were very helpful. Only problem i had was very weak wifi in the room. So I had to go to lobby to get connected,

Leisure Partner

8/10

Excellent

02 Jul 2022

William

Nice enough, breakfast a bit poor for 5*, aircon poor otherwise fine, good location for old town.

Partner

8/10

Excellent

21 Jun 2022

P

Nice room, slow check in!

I booked a single classic room and when I turned up they did not have it in the system. After waiting nearly 1 hour it was very irritating they hadn't checked me in and talking to hotels.com who were very helpful ringing the hotel twice. Finally they found my check in and upgraded me which was nice for the stuff around. The room was nice, wifi good and bed very comfy. A kettle in room would be nice. The location is perfect and I'd stay again if the price is right.

8/10

Excellent

06 Jun 2022

A

Central location

This is a quirky old hotel that has seen better days but it is a central location and easy to find from the airport bus. The best part was the service. I left my luggage so I could go on a walking tour on the day I checked out but I left my pyjamas in my room. When I came back from the tour to pick up my bag, my pyjamas were sitting on top of the bag in the luggage store. Thank you Casa Capsa!

Self

10/10

Exceptional

28 May 2022

Maria

A lovely old style hotel very close and convenient to the old city and all other significant places. Friendly professional staff happy to assist with everything
Would stay again if I am back in Bucharest

Leisure Self

4/10

Poor

24 May 2022

Rebekah

Loved the location. The night I was there was loud and bustling in the area due to holiday. Staff were very friendly and helped me get a taxi out to the airport. The major disappointment was the presence of bedbugs. They switched my room but I spent the night getting up every couple hours to remove bugs. Not ideal or restful. Hoping I don’t take any home with me. To management, Please take care of this problem asap. It is a little out of control. I came very close to switching hotels and would have if it hadn’t been so late or if my stay was any longer.

Leisure Self

2/10

Poor

23 May 2022

Verified traveler

Worest possible place unclean, noisy smelly.

Business Self

10/10

Exceptional

25 Mar 2022

Romina

Beautiful historical building.

Business Self

10/10

Exceptional

16 Mar 2022

Mirela Dorina

it will help to improve the wifi qualty

Self

10/10

Exceptional

28 Dec 2021

Daniel

Great location

Leisure Self

10/10

Exceptional

25 Dec 2021

Pamela

The staff went above and beyond for us. We arrived very late/early and we were greeted so very nicely. Very beautiful rooms.

Leisure Family

10/10

Exceptional

18 Sep 2021

Doron

UNESCO preserved building.
Warm style although not top notch interior. Old style.
Immediate proximity to Bucharest old city and other palaces looking buildings on the same road.
Nice breakfast- full one.
Very friendly staff.

Business Self

10/10

Exceptional

15 Sep 2021

Verified traveler

Old fashioned charm

Great location, and great old fashioned charm. However, mattress could do with replacing. Very good price and allowed me early checkin so overall extremely happy

Business

10/10

Exceptional

11 Sep 2021

Mirela Dorina

excelent

historical place, well preserved. located in the city centre. a huge hotel, a very spacious room even I've booked a sigle. with a daily cleaning. a friendly and polite team overall.

Self