The Jubilee Hotel West

United Kingdom , Weymouth
Weymouth, 143-146 The Esplanade, 143
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50 reviews shown

2/10

Poor

16 Feb 2026

John

Didn’t get to stay as the staff were rude and uns

6/10

Pleasant

05 Feb 2026

mark

Staff were fine, douuble bed was made up od 2 mattresses, sheets did not fit the bed! The shower in room was blocked

10/10

Exceptional

27 Jan 2026

Johana

Friendly staff, room was clean. Plenty of choice for breakfast and made to order.

Business

4/10

Poor

26 Jan 2026

Christopher

Wholly unimpressed by this hotel. We paid £87 for one Saturday night in what was allegedly their gold standard room, which was meant to be the highest standard available. The price neither included breakfast nor parking, which for January was enormously expensive. The room wasn’t as clean as it should have been, check in was needlessly long and the bathroom tiny. What was a total nonsense was the half a roll of toilet paper included in the room, spare paper was available in a glass cabinet downstairs in reception, this was less than helpful at half past ten at night.

A lot of work to be done here.

10/10

Exceptional

11 Dec 2025

Richard

Got upgraded and looked after I bet the place is buzzing in the summer

Leisure Partner

10/10

Exceptional

03 Nov 2025

William

Great staff

Business

10/10

Exceptional

02 Nov 2025

Shaun

Great staff, loved the seaview👍👍

Leisure Friends

10/10

Exceptional

29 Sep 2025

Richard

Wonderful family last min get away!

Lovely welcome from reception and easy to check in, parking was ok and understandable that there is only so much they can do to accommodate this with the land around the hotel, so it works once you get the concept. Amazing location right opposite the sea, we were lucky enough to have the sea view room to the front of the hotel too! Plenty of choice at breakfast with very well cooked choice and other items. Good well stocked bar too. Rooms are very clean with no concerns at all about the sheets etc, only gripe would be the pillows! They were awful as its like they have been washed and tumbled so all the filling has gone lumpy (they were all like this too as there was 5 of us in one family room) but having said that we didn't let it ruin the night away in a wonderful location. We would be more thna happy to return also.

Friends_and_family Family

10/10

Exceptional

19 Sep 2025

thomas

Very friendly staf

Leisure Partner

6/10

Pleasant

15 Sep 2025

Joanne

A bit outdated and small rooms but staff lovely

Leisure Family

8/10

Excellent

19 Aug 2025

Sahra

Good firendly customer service

6/10

Pleasant

12 Aug 2025

Mary

Food was delicious and staff very friendly and helpful! Beds comfortable too. Hotel itself very dated, carpets on stairs and even reception

8/10

Excellent

04 Aug 2025

James

The entertainment was very good

Leisure Family_with_children

2/10

Poor

16 Jul 2025

Halim

On arrival, after signing so many pages of time and conditions, I’ve been asked for credit card details in case something happened in the room or something is missing?
The floor in the room was making loud sounds(creak). No soap, no shower gel. Went to reception and asked if they can give me a one of these little tiny bottles of shampoo or shower gel, the answer was sorry this is only for gold room is yours is silver. They sent someone to the room to add soap but she couldn’t manage to open it so she left it the plastic bottle next to the sink.

Leisure Partner

2/10

Poor

16 Jul 2025

Adrian

Don’t ruin your holiday!

Location is the only good thing!
Dirty room despite I asked twice to clean again my room when I checked in! The beds were damaged and the sleep was terrible. They charged me for 2 days of parking and i left after one night and they never refund the second day of parking.

Friends_and_family Family

2/10

Poor

13 Jul 2025

Linda

Outdated, no manager in, not clean

8/10

Excellent

12 Jul 2025

Fiona

Friendly people with a nice bar and good breakfast.

Leisure Partner

4/10

Poor

06 Jul 2025

Reinhard

Check-in procedures were most unusual and possibly against data security rules.

8/10

Excellent

05 Jul 2025

Lisa

We stayed in the gold family room for a night. It was everything we expected it to be and we were very happy with our visit. A very reasonably priced hotel.

Leisure

6/10

Pleasant

02 Jul 2025

Ira Leonard

All OK

Partner

4/10

Poor

25 Jun 2025

Verified traveler

Run down somewhat tatty hotel, with many rules and regs.

Business

2/10

Poor

20 Jun 2025

Brenda

Information not legally r'qd insisted upon checking in. Bed had not been changed and thick dust on furniture. Next to a room where a couple spent an entire night swearing/screaming leading to violence and nobody came to the door til 4am. Absolutely terrifying!!!! No phone in room and only answer phone from mobile. Worst hotel ever - reputation was well known locally it seems.

Leisure Self

6/10

Pleasant

12 Jun 2025

Stephen

Walking trip via train. Very handy for town facilities

Partner

8/10

Excellent

05 Jun 2025

Anne

This hotel is in a great location. I had a single room which whilst not large was comfortable and had everything I needed and wanted. The staff were very helpful. On arrival I was taken to my room and the guy carried my case for me. Throughout my stay they were constantly helpful.

The food in the restaurant is not great.

Self

2/10

Poor

02 Jun 2025

Parmjit

Check in was very disappointing as our room had been given to another guest.
While this was being sorted out we had to wait in the bar area, we were given complimentary drinks at the bar while it took around 40 minutes to get into our room.
When we finally checked in the carpet was tired and filthy with several stains. We found packaging under the window. The shower was very tired and with dirty sealant. The sink was blocked and they had to come and clear it. There was also a cookie under the bed - that our dog found! It just showed it hadn’t been cleaned properly.
We were overall impressed with Joanne in reception. We were not impressed with the lady who I spoke with on the Friday morning, she was very direct and very unfriendly. We will NOT be returning.

On the Friday we noticed that the fire alarm panel was alarming with a note saying the cellar alarm was activated, this went on all day.

The only positive thing I could mention was the evening bar staff who were very friendly and welcoming and who put on really excellent entertainment on the Thursday & Friday night.
Well done the to bar staff for making the stay bearable.

Leisure Pet

10/10

Exceptional

31 May 2025

Kerry

Staff where so welcoming, room was great cant fault tge service at all this is our second stay here and wont be our last thanks everyone for a great stay

Leisure Family

8/10

Excellent

23 May 2025

Tracey

Very helpful, provided everything we needed for our short stay, room very clean wished we could have taken more time to enjoy

Leisure Partner

10/10

Exceptional

21 May 2025

Tony

We had a really lovely stay at The Jubilee Hotel, the hotel was very clean. Very nice room with everything you needed. comfortable bed very happy with the comfort of the accommodation.
The breakfast was really good, well cooked with plenty of choice 😋 our party of three all agreed we have never stayed anywhere with such a lovely friendly team of staff, absolutely fantastic, everyone we met that worked there and spoke to in every department were so friendly helpful and kind, 😊we loved it and will definitely be booking to stay again.

Leisure Family

8/10

Excellent

18 May 2025

Sally

Parked at rear of property in hotels car park, room for approximately 15 cars. Checked in and paid £10 a day parking, handed car key into reception. Our room was on the third floor, there was a lift (room for a couple of people and our suitcase). We had a bronze room, double bed and bed settee, lovely clean white linen sheets, comfortable bed. Shower en suite, plenty of storage, TV, hairdryer. The sash window looked out onto the rear of hotel, we kept the blind closed because it was a hot sunny weekend. You can hire a fan, but we didn’t.
Great fun hotel if you are looking for entertainment, bingo, karaoke, bar, escape rooms, restaurant, spa treatments, karaoke booth, darts, pool. Walk out of the front door and onto the beach.
All the staff we met were very friendly and helpful, thanks to James for checking on us in the escape room.
Breakfast was worth paying for, cereal, yogurt, fruit, toast and full English.
Not a quiet hotel, but great fun hotel. If you are easily offended then don’t book, but if you want a good laugh then get booking now.
We will definitely book again.

Leisure Partner

8/10

Excellent

14 May 2025

Carol

The shower was powerful and hot. Unfortunately the pillows were flat.

Leisure Partner

6/10

Pleasant

27 Apr 2025

Timothy

Slightly confusing layout with rooms split over two wings and lifts placed in different locations taking you to different floors, easy to lose sense of direction when returning to room depending on which entrance used, otherwise fine.

Leisure Partner

6/10

Pleasant

22 Apr 2025

Verified traveler

great location

Great location, basic facilities, very helpful friendly staff and amazing value for money, for the location.

Self

6/10

Pleasant

21 Apr 2025

Kalyan

Stayed at the hotel over the Easter bank holiday weekend. Staff are friendly and keen to help. Check-in was straight forward. Room was clean on arrival. Location and view from the room are amazing. Down sides are the room service which is non existent unless you find someone to clear the rubbish and free parking is 15 min walk away or you pay 10 quid per day to keep it in the premises. Overall, it’s a decent hotel for the price.

Partner

10/10

Exceptional

20 Apr 2025

Rutaba

Good nice property. Staff who works in kitchen and dinning area are exceptionally helpful. Thanks so much for their hard work and good service. We had special dietary requirements and they tried there very best to provide halal sausages as advertised in website. We will visit again.

Leisure Family_with_children

8/10

Excellent

13 Apr 2025

Samantha

Over night trip to Weymouth

Upon arrival the room wasn’t made up for five ppl, the sofa bed had no sheets and bedding. With a quick visit to reception it was soon sorted out. The towels in the room could have been bigger, as this was a gold sea view room it was suggested that the towels were bath sheets. They most definitely weren’t. The shower could have been a bit cleaner and the tea and coffee wasn’t stocked up. But over all it was a pleasant comfortable stay.

Friends_and_family Family

10/10

Exceptional

22 Mar 2025

Nicola

Fantastic stay and although in main road didn’t interrupt sleep! Staff always do friendly and meals were excellent!! Would highly recommend

Leisure Partner

8/10

Excellent

13 Mar 2025

Stephen

Great location, reception member of staff on check in was excellent, excellent price for sea view and spa facilities were excellent and worth the extra charge, though don’t believe this is explained on information before booking. Shower took a long time to warm up both in room and in spa and recommend black out blinds for rooms as external light from hotel could disturb peoples sleep

Leisure Self

8/10

Excellent

02 Mar 2025

Adrian

Stayed in room 11 just above the bar where there was a lot of noise until around 11.39

Leisure Partner

10/10

Exceptional

02 Mar 2025

Fantastic hotel

Hotel staff are so friendly, rooms really lovely, we booked a gold standard room. Food in the restaurant is fantastic best hotel food I have had in a long time. Great atmosphere in the bar. Will definitely stay again!

Friends_and_family Family

10/10

Exceptional

22 Feb 2025

Tinashe

The food was amazing, the staff were always there to help. All round its an inpressive hotel. Definatly coming back soon!

Leisure Family

8/10

Excellent

30 Nov 2024

George

Even though it is an older building and work was going on you hardly noticed it. The room that we stayed in was accessible by lift or stairs. Bit of a noisy road outside. Food was excellent

4/10

Poor

09 Nov 2024

Carl

Cheap nursing home

Disapointed as i upgraded to a silver kingsize bed option with a see view. Ended up in en suite room bed yes was kingsize facilities very basic a average tv with the mantdory shelf with the usual tea coffee kettle. If this is a silver room then id hate to go bronze?? It wasnt the cheapest option either but it sold itself well on website and limited reviews. There was a catering option run in there cellar but a spagetti bolognese at £18 you can only image cost opitions on the rest if the menu as i quickly put it down. They offered nightly entertainment where i saw a pa system a tele with selection of quizez kareoke pool table and table games? Thought we,d book time in the hot tub ( at extra cost) only to discover they had just started cleaning it. Best part car parking ( at extra cost) fairplay the staff were pleasant sadly wouldnt return there sadly it honestly felt like being in a nursing home with a large bed sadly.

Partner

4/10

Poor

21 Oct 2024

Samantha Noelle

Not the best!

Check in was terrible took about an hour! Very disappointed with parking that was offered. Wasn’t aware how small their car park was. They had to keep keys to move around during the stay. Open card Deposit for themselves with the rooms but not for us parking. Asked for their insurance none given to see. Rooms very basic dusty. Small double bed. Very old dirty stained duvet in cover. Yes I’m keeping was the sash window but need extra glazing for noise. Adequate room for stay but cost was too expensive for what was on offer. Staff friendly. Breakfast was nice.

8/10

Excellent

22 Sep 2024

Paul

Friendly staff, large room at front of hotel.

Leisure Partner

10/10

Exceptional

15 Sep 2024

John Paul

Excellent place, just opp the sea front. Excellent customer service by front office staff James, keep up the great work, well done

Leisure Family

6/10

Pleasant

11 Sep 2024

Nathan

The check in process was tedious and frustrating.
The room smelt old, damp and dusty.
There was a dirty water pitcher in the room

8/10

Excellent

07 Sep 2024

Geoffrey

The hotel met all our expectations and was nice and clean

Partner

6/10

Pleasant

02 Sep 2024

Nicolette

Could you make sure to read the parking note - I didn't and had to either pay for them to move my car around or park 15 minutes away? Luckily my husband was with us, but if you travel with kids this is a real pain!!

We had to wait for our room(about an hour), again as a Mum with 3 kids this threw a spanner in the works at the end of day with tired little ones.

10/10

Exceptional

01 Sep 2024

Verified traveler

We looked carefully at the room specifications before we booked our stay. On arrival we found the staff friendly and helpful. Check in was efficient. The room was fantastic, the right space, all you needed for a comfortable stay. The breakfast was great, good quality food. We also ate there in the evening too. Again the food was good quality and well presented.
We were able to get the long stay parking permit from reception which was refunded when we left the hotel. It was a 10 minute walk to this car park, so no problem.
Lovely staff, very pleasant stay, nice position on the sea front. Well worth the money we paid for a long weekend. We didn’t have a dog but we could see they were very welcome there if you did have one.

Friends_and_family Family

4/10

Poor

30 Aug 2024

Dee-Ann

Our room smelt of cigarettes.

Leisure Pet