Best Western Princess Regent

2/10

Poor

28 Feb 2026

Sita

The noise was the main concern, you can hear people talking in their rooms really loud at all hours, the noise from outside is just as bad from the car park area. No noise proofing you can hear the floor boards creek whenever someone walks past. Seriously annoying if you want a break.

Self

10/10

Exceptional

22 Feb 2026

Bill

All the staff were extremely helpful, friendly and kind. They went out of their way to make sure we had everything we needed making it an extremely enjoyable stay, thank you.

4/10

Poor

03 Feb 2026

Andy

The hotel & amenities were all fine. My vehicle was broken into on the car park. When I returned to reception to let them know, there was no apology & no offer of checking the cctv, basically, reception couldn't really be bothered as though this is a regular occurrence & too much hassle to deal with. The receptionist asked for my name email address (which I had to write down as she spelt it wrong twice) & phone number, all of which they already had on the system. I was told someone from the hotel will call me, that's not happened. Considering I've had to pay to park on the hotel car park & now have upwards of £1000.00 in vehicle damage, stolen tools & potential lost revenue whilst this is all rectified, a small amount of support would have been much appreciated.

Business

4/10

Poor

16 Jan 2026

J

Bar area very soulless and shuts at 9

Business

10/10

Exceptional

02 Jan 2026

Rachel

The room was comfortable but the staff were excellent. Went out of their way to be accommodating and helpful. Consistently kind and polite

8/10

Excellent

01 Jan 2026

Denrick

The room was very clean aside from cobwebs on the bathroom window

Friends

4/10

Poor

27 Dec 2025

Tracy

The parking was a nightmare checked in and paid for an overnight stay to be woken at midnight by a text message to say it had expired

Self

6/10

Pleasant

19 Dec 2025

Simon

Staff were nice.
Shower needed fixing as it was hard to turn on/off and the overhead showerhead didn't work.

Partner

10/10

Exceptional

12 Dec 2025

Lucy

Nice staff, clean room, comfortable bed and nice breakfast. Always stay here if I can when in East London.

Business_and_leisure Self

4/10

Poor

16 Nov 2025

Sammy

Stayed at this hotel was really nice wouldn’t be my first choice or I won’t be booking again it’s a pet friendly hotel when asked a staff member they mentioned all the rooms was pet friendly which put me off abit. you could smell a funny smell on our floor, dogs barking through the night! Especially paying for a late checkout to have the cleaning staff outside my room having a full on conversation laughing and giggling even though my sign was placed on the door I had to get out of of bed and tell them to be quiet and this was after 10mins of chattering which I found rude being staff , couldn’t then go back to sleep so thanks to the staff :) lovely location very quiet and peaceful

Business_and_leisure Partner

8/10

Excellent

13 Nov 2025

shaun

Rooms clean, staff helpful

Business Self

8/10

Excellent

15 Sep 2025

pious

Need a fridge and a microwave in the room.

Leisure Family

10/10

Exceptional

07 Sep 2025

Leonardo

Quiet and convenient location. Steps from
the park (Orto Botanico)

Business_and_leisure Self

10/10

Exceptional

27 Aug 2025

nishi

Great stay

Business Self

10/10

Exceptional

27 Aug 2025

DANIEL

Excellent, very helpful team from Paudhvi to Jackie in the cleaning dept, all went out of their way to accommodate a difficult traveller 10/10 thank you

Business

8/10

Excellent

14 Aug 2025

Mark

During my stay, on possibly the hottest day of the year the air conditioning was out of service. The primary lift from reception was also u/s. The food was good and I was particularly well looked after by Luke in the bar/restaurant. I've booked again for next week.

Business Self

10/10

Exceptional

11 Aug 2025

Ann elizabeth

Best Hotel in this Location

Very comfortable room and bed. My first choice of hotel in this location. A fan on hot nights would be welcome.

Self

6/10

Pleasant

11 Aug 2025

Andrew

Room was very small considering the price charged also had to deal with a rude member of staff who was very unprofessional and I had to involve management
Also you had to pay £10 per day to park onsite if booked through a 3rd party overhaul quite a frustrating stay
Would not return

Leisure Partner

10/10

Exceptional

04 Aug 2025

David

LOFC end of season awards

I was staying at the hotel due attending LOSC star man awards.

Had a great time with a delicious 3 course meal and followed by some lovely wine.

Friends_and_family Friends

10/10

Exceptional

21 Jul 2025

Natasha

Me and my daughter had a lovely stay, the hotel was beautiful, our room was perfect, breakfast was delicious and so much to choose from. a wonderful experience.

Friends_and_family Family

8/10

Excellent

21 Jul 2025

Gerry

Very busy hotel with functions on all weekend.
No air conditioning working , but a fan was in the room as a help.
Lots of Weddings guests and celebrations going on, nice to seem them all having a great time.
Food was very good and the bar service was fine , good staff everywhere.
Parking cost extra per 24 hours.
Overall very good and would use again.

Leisure Family

2/10

Poor

06 Jul 2025

Dominic

Tired and not very clean

Poor stay, this is a tired hotel and felt like limited care is taken on day to day running. The carpets looked unclean throughout, doors were all heavy fire doors with chipped paint, multiple rickety lifts, the bathroom wasn’t that clean in our room, no air con so we had been left an ancient fan, room was like an oven in the night, TV didn’t work properly the signal was bad so very jumpy, parking we had to pay for on top of what I thought was quite a high cost for what it is, would not return.

Friends_and_family Family

10/10

Exceptional

28 Jun 2025

Nicky

Nice hotel, free parking

Stayed over night for ease of airport flight. Free parking

Self

10/10

Exceptional

25 Jun 2025

Lucy

The hotel is in a lovely location with good transportation links.

Leisure Self

10/10

Exceptional

20 Jun 2025

Barrington

Our stay was excellent. We were here for a DoctorBarnardo's reunion to meet with other guests who were with me on this very a=site as children in Barnardo's Boy's Garden City home back in the 1960's so it was quite an emotional time for all parties. The meal was very good (we ordered dinner nd drinks) and the breakfast the following morning was very good. Our room was very comfortable although, due to the warm wether, a little stuffy, and the shower was very hot and the temperature control di not work. My wife inadvertently left an item of clothing in the wardrobe. I have asked for this to be forwarded but to date no acknowledgment or reoly has been received.

Friends_and_family Friends

10/10

Exceptional

15 Jun 2025

Ray

.

8/10

Excellent

01 Jun 2025

Abiola

Easy to commute

Business_and_leisure Partner

8/10

Excellent

23 May 2025

Vicki

1-night business trip

One night stay for a business meeting at Queens Hospital, Romford. Ideal location. Car park quite small in the front and lucky to get a space, but unsure if there was overflow parking. Parking is a car parking app which can be sorted at reception upon arrival. Check in fine and friendly reception staff. I was allocated room 314 which was 2 lift rides and a light walk away. Lifts very small so a few trips needed if a family with bags! No air con on the room but a large fan was provided and the windows opened which ventilated well. Happy with the room. Lots of amenities in the room and nice bathroom with large shower. Unfortunately I had issues with the tv which I reported. The service guy was very friendly but it was late and he wanted to go get a spare part…. I said don’t worry about it! Restaurant and bar staff very friendly and food was quick to serve and very tasty! Had a great night sleep, quiet and room was cool. Would be useful to have a few more complimentary items like shower cap etc as seen at other similar chain hotels but no biggie. Unable to get a printed invoice upon check out as booked through here. Very happy with my stay and will return if in the area again in the future! Many thanks!

Business

2/10

Poor

21 May 2025

C

Receipt for stay incorrect Beware if on expenses

Awful would not give me recept for full value of 103 only 83 not impressed and manager not helpful When you claim back I will be £20 out of pocket NEVER had this with any other booking over about 10 years

Business

10/10

Exceptional

20 May 2025

Lucy

I messed up and booked the wrong dates but they were able to find another room for me, which I am so grateful for.

Leisure Self

8/10

Excellent

06 May 2025

Matt

Comfy bed

Very helpful comfy bed room was abit hot and shower smelt of egg

Partner

4/10

Poor

11 Apr 2025

Verified traveler

Concerning stay

hotel nice enough, very nice neighbours at 11 pm at night which i complained about but nothing seemed to improve- kids running around the corriders, shouting , screaming very unpleasant
More concerning my credit got scammed in the LOndon area. Not accusing the hotel but they took my card off me at reception to check my number against the booking, which i thought was strange. This was the only place i used my card in London...rang the hotel manager who said he would look into but never got a call back which was disappointing.This issue has put me off staying there again

Business

8/10

Excellent

09 Apr 2025

leonardo De

The hotel has a old charm , a beautiful back patio, it is clean.
The stuff is professional.
You can walk to the Summer Cafe on the little strip or to the magic Claybury park.
The food is okay but, with a little effort in ingredients sourcing and creativity, could be better. The burger is enjoyable , the pizza: a disaster.
Overall good or very good for the price

Business Self

10/10

Exceptional

27 Mar 2025

SIMON

sm

very friendly and helpful staff enjoyed my visit

Business

10/10

Exceptional

14 Mar 2025

Anthony

Overall very nice stay

Business

10/10

Exceptional

19 Feb 2025

DANIEL

fantastic

The hotel itself is perfect, fantastic and very friendly.
Just be careful with parking as the company that runs the parking are not very professional and you MUST PAY FOR PARKING WITHIN 10 MINS OTHERWISE YOU WILL GET FINED

Business

10/10

Exceptional

18 Feb 2025

karen

Lovely, clean and excellent position

Lovely hotel very clean and modern and excellent position.

Business

10/10

Exceptional

10 Feb 2025

Lucy

Good links to Stratford

Leisure Self

10/10

Exceptional

26 Jan 2025

Rajesh

EPEC (both of you) were absolutely amazing when I met them on arrival. So kind, helpful, informative and could not do enough to accommodate me and my family.

The rooms were very clean and beautifully decorated by the amazing cleaning ladies - thank you.

Rajesh, thank you for managing such a great team downstairs in the Breakfast hall, all ladies especially Mama, were fantastic and put a smile on my face.

I shall return again that’s for sure with my family.

It’ll be like returning to see friends and family.

Best regards
The Taak family (Raj)

Business_and_leisure Family_with_children

8/10

Excellent

25 Jan 2025

Abolanle Olayinka

Very Good hotel

Leisure Self

10/10

Exceptional

21 Jan 2025

Soojo

would stay again

great service, very responsive staff, clean rooms

Friends_and_family Family

10/10

Exceptional

21 Jan 2025

john

All good

Leisure Family

10/10

Exceptional

12 Jan 2025

Angel

Everything was spot on

Leisure Family_with_children

10/10

Exceptional

08 Jan 2025

katherine

Great hotel in Essex location

Business_and_leisure Self

6/10

Pleasant

05 Jan 2025

yumi.s

The lounge area is a little bit dark and unwelcoming, but the receptionist was helpful.

Business Pet

6/10

Pleasant

15 Dec 2024

P

Very poor experience from check in. Was told that we had to pay for parking as we had booked through a third party even though we stayed that we were there for a wedding as well. We then found out that wedding guests didn't have to pay for parking and we have had no response to the enquiry we sent to to the parking company. It really didn't give our stay the best experience from the start which is a real shame.

Friends_and_family Family

10/10

Exceptional

12 Dec 2024

Lillie

Lovely hotel

Leisure Partner

8/10

Excellent

03 Nov 2024

Anil

Great for a short stay!

All good for a short stay with an event at the hotel.
My room had a blocked window, so no natural light and unable to open.

Partner

8/10

Excellent

02 Nov 2024

Norman

Very friendly staff, good clean rooms. But the one person allocated to reception for our wedding party was overwhelmed, through no fault of his own, by the number of guests arriving at the same time.

Leisure Self

10/10

Exceptional

29 Oct 2024

Sheraz

5 stare

Great night. Clean and well presented.

Business

8/10

Excellent

15 Oct 2024

Richard

Very nice room with high standard of furniture and fittings.
Lifts not working and no offer at reception to help elderly guest to get luggage from reception to room on 2/3 floor.

Leisure Self

6/10

Pleasant

09 Oct 2024

Kristen

It was so noisy i really struggled to sleep. There was a party back and forth to their rooms with doors banging every few minutes. Was not good considering i had my best friends funeral the day after.

10/10

Exceptional

08 Oct 2024

Rita

Lovely clean hotel with staff readily available to help. Not your regular budget hotel in terms of what you get for your money. It's similar in price to other budget hotels but you get more quality.

Only downside for me was I had to pay extra for parking because I didn't book directly with the hotel and parking could be a nightmare if there are functions happening in the hotel.

Partner

6/10

Pleasant

06 Oct 2024

Jason

On arrival i was gestured by a member of staff towards a party that were setting up for an event on the assumption that i was with them. In my opinion i can only presume this is because of my colour. Staff should be more professional and approach each guest as an individual as i found this offensive.
My room was a few doors away from members of this party who carried on the party in there room until the early hours of the morning and i didnt get to sleep until 5am. The lift in the main reception was not working all weekend , this service is not acceptable for the money i paid

Business Self

8/10

Excellent

01 Oct 2024

Td

Great hotel. No free parking.

The hotel was lovely. Great price vs location and came recommended.

The only downside is as a resident you have to pay £10 for parking which was not made clear on the booking.

Business

2/10

Poor

29 Sep 2024

Vikki

Would not stay again, very disappointing stay.

We attended an evening event here on 28th September. The only good point of our room was that the bed was comfortable.
We paid £200 for a superior room. The kettle didn’t work and the tv didn’t work, reception said they would send up a kettle and sort the tv, after 2 phone calls and over an hour wait (I’d also offered to go and collect it), it took a visit to reception for the kettle to finally be sent to our room. The tv was ignored. The bathroom shower riser rails were broken in both the bath and the tiny cubicle shower (it actually fell off the wall when I turned it on and soaked the wall and door and bathroom floor and me still fully clothed)! I decided to use the bath shower and hold it up to me instead but the tap only had scalding boiling water and no cold water coming out.
Mostly the staff were friendly and smiley but inadequately trained to problem solve efficiently. We had paid a lot of money for our drinks to be ready for our guests upon arrival at the function, but they were not ready and neither were the bottles of wine we’d pre-ordered on our tables at the function and we had to remind staff again and they took a long time to bring them out.
Our event was really lovely but I would not recommend this hotel to anyone, nor ever stay there again.

Partner

6/10

Pleasant

23 Sep 2024

Lily

Desperately needs a infrastructure update. Main reception area small and smelly. Needs new plumbing
However, staff service was very good. Surprise that a Best Western property would not be kept up.

Business Partner

8/10

Excellent

18 Sep 2024

Safiya

Arrived an hour early at 2pm and was asked to pay extra what a liberty and there was a room ready, won’t be staying again , other than that it was a ok stay , but bedding felt cheap sheets etc

Partner

8/10

Excellent

13 Sep 2024

Wendy

Very clean

The only trouble we had was the floors creeked

Partner

8/10

Excellent

10 Sep 2024

Tanveer

A lovely period property that has been converted lovingly. The room was comfy and spacious. Room service was not as good as it was in the past.

Partner

10/10

Exceptional

09 Sep 2024

Claire

Really friendly amazing staff that seem to love children, lovely. just needs the air vents to work in rooms.

Lovely!!

Friends_and_family Family

8/10

Excellent

23 Aug 2024

Funmi

The air conditioning was down.

6/10

Pleasant

04 Aug 2024

Andrea

Very hot rooms.

Leisure

10/10

Exceptional

22 Jul 2024

Jane

Weekend visit

All staff were very helpful. Room was spacious and very clean. Bathroom had issue with plug in sink. Would benefit from having an explanation of how to operate the shower. Good breakfast. Car parking difficult to following confusing indtructions. Advise going to speak to reception who are very helpful. I would stay at the hotel again.

Partner

8/10

Excellent

15 Jul 2024

Verified traveler

Lovely stay

A lovely hotel. I like the furnishings. TV is very large but not HD. Parking is a little expensive

Partner

8/10

Excellent

15 Jul 2024

Natalie

Events hotel

Bedroom looked recently renovated and clean. Bathroom not updated but was only for one night. Sofa bed unfortunately not comfortable, both kids ended up in our bed, I went to sleep on it then instantly squeezed back into the king bed. It’s a big events hotel so expect parties and noise! Staff lovely, breakfast had something for everyone. Lots of parking although this is extra.

Friends_and_family Family

10/10

Exceptional

13 Jul 2024

Rocky

Staff very friendly

2/10

Poor

30 Jun 2024

Evie

Flight in hallway put side room very unsafe

6/10

Pleasant

14 Jun 2024

Carl

Room was spacious and comfortable. Staff were friendly and helpful. I’ve rated it low for condition and facilities. That’s for three reasons. 1. The television didn’t work 2. The rooms are a long way from reception. Didn’t really bother me, but could be an issue for elderly or infirm 3. The car parking AT the hotel was £7. No reason for this that I can see, but a revenue stream. Just don’t expect this in 2024.

Leisure Self

10/10

Exceptional

13 Jun 2024

esther

Everything was clean and there was a place for all my belongs.the garden was very tidy

Leisure Self

10/10

Exceptional

03 Jun 2024

Lateef

Staff were very helpful, the room was spacious, bright and clean.The overall ambiance of the hotel is fantastic. Would definitely return.

Leisure

10/10

Exceptional

29 May 2024

erdinc

All good

10/10

Exceptional

27 May 2024

Augustina

We were there for a music festival so booked one night.
Lovely room, staff were friendly and accommodating.
Lovely hotel

8/10

Excellent

26 May 2024

Philip

Even after having seen pictures of the place before I booked the hotel, it was still bigger than I realised.

It isn't easy to get lost though as I found my way round easily.

The bedrooms were nice and I enjoyed my breakfast

Business

6/10

Pleasant

20 May 2024

Simon

Room 107 the water in shower way too hot and could not be controlled by the handle

Friends_and_family Friends

8/10

Excellent

19 May 2024

Charles

No parking available due to other events. Very crowded& noisy around reception.

Friends_and_family Friends

2/10

Poor

07 May 2024

Haseeb

Had bad smell

Business Self

4/10

Poor

02 May 2024

Michael

The food was of low standard but the biggest problem was that a group of young men spent all evening in the bar/lounge f****ing and blinding and shouting out. The Hotel does not provide any escape from this nightmare apart from the guests room. It is a terrible shame as the hotel is clean and comfortable and the staff were very nice.

Business_and_leisure Partner

8/10

Excellent

29 Apr 2024

Nigel

Good place

Leisure Partner

6/10

Pleasant

27 Apr 2024

Nike

The staff is the best thing about the hotel. Parking is cut throat if you haven’t booked directly through the hotel. 10 minutes to park/check in or automatic PCN which l was told is pretty difficult to overturn.
The toilet was damaged, called it in but it wasn’t fixed till we checked out the next day!

The photographs do not match the actual hotel in real life.

Otherwise fit for purpose for short visits.

Leisure Friends

10/10

Exceptional

19 Feb 2024

Anil

Top service

An overnight stay that was excellent. All the staff were very friendly and hospitable.

Self

8/10

Excellent

29 Jan 2024

Marsha

Good accommodation value for money great location

Friends_and_family Friends

6/10

Pleasant

12 Jan 2024

Michael

Not brilliant

Staff were fantastic, friendly, helpful and cheerful. Room seen better days , could have been cleaner, shower room smelt of Urine, large step up from room to shower room, very dangerous especially for someone 76 years old as we are . Breakfast ok , fried eggs hard as they were standing there for some time . Plenty of choice and again staff brilliant. Extra charge for breakfast. Music coming from somewhere at 6 am , don’t know if it was dining room as we were over it . Tried to show photos of the step but review wouldn’t accept them ???

Partner

10/10

Exceptional

19 Dec 2023

Grant

Great food and atmosphere.

Food is excellent. Highly recommend.
The room was good. My only complaint was the bed. It was uncomfortable.

The atmosphere was nice and relaxed. Staff were great.

Business

2/10

Poor

11 Dec 2023

Verified traveler

I experienced a rather bad stay as when I got to the reception I was not spoken to very nicely when I gave in my booking information. I didn’t feel comfortable after this and they made me feel unwelcome

Friends_and_family Family

6/10

Pleasant

25 Nov 2023

gary

ON check in at the front desk told me the bar closes on Friday at 10pm which was not true it was 11pm. Had i known that i would have adjusted my schedile to suit me better.

Leisure Self

6/10

Pleasant

17 Nov 2023

Adetola

Basic facilities and could do with a makeover

This is a very basic hotel and could do with an upgrade. Booked what was supposed to be a deluxe room but it was very basic. It was a cold night and the heating did not come on. Spoke to reception in the morning and was told a portable heater will be brought up which never arrived till we checked out. Other guests complained they had a similar experience with cold rooms as we all stayed overnight for a function at the hotel.

Friends_and_family Friends

6/10

Pleasant

09 Nov 2023

Sejal

We had the newer rooms but even then they were dull, dark and depresisng. Wouldn’t recommend or stay there again. Big spacious hotel but soulless.

Leisure Family

6/10

Pleasant

04 Nov 2023

Nazir

Stay away

The hotel is very outdated. Needs a lot of updating. For what I paid I am shocked at the hotel. The staff at reception and the duty manager were very helpful but unfortunately that didn't help when the hotel itself was disgusting. It smelt and isn't very well looked after. I expected the service to match the price we paid (nearly £200 for 1 night). Won't be returning.

Friends_and_family Family

10/10

Exceptional

30 Oct 2023

kay

All the staff were very helpful. Nice building and good service.

Partner

4/10

Poor

29 Oct 2023

Amy

Really unclean, dirty bathroom and towels, carpet stained, lock broken on room door

8/10

Excellent

22 Oct 2023

Paul

Convenient outer London location with very friendly staff, comfortable good sized rooms.
Rooms a liitle too warm!

Leisure Partner

8/10

Excellent

17 Oct 2023

Jeremiah

Thanks all ❤️

We have stayed there a few times now and it's a good spot for our family that comes from all over even Ireland to get together. Everyone that works there always tries there very best to accommodate us all especially my dad who has trouble walking. Thanks to all

Friends_and_family Family

4/10

Poor

25 Sep 2023

Verified traveler

Not recommended

The hotel doesnt look like it does in Pics. Carpets are dirty. Not very clean hotel. More of a venue for weddings.not recomended. Breakfast was bad. Place was dirty.

Friends_and_family Family

6/10

Pleasant

22 Sep 2023

Harbhajan

Uncomfortable

It was ok but hotel look tired and need a refit. Our room had no blind in the bathroom and with the sun it made the bathroom uncomfortable to us plus in the evening if the light was on people in the garden area woukx be able to see

Partner

8/10

Excellent

21 Sep 2023

Simran

Hotel staff are lovely, room so pretty basic but not bad.

Leisure Self

6/10

Pleasant

03 Sep 2023

Verified traveler

It was ok. A bit expensive for what it was. Bar very expensive. TV didn’t work properly in the room and could’ve done with a clean too. No toothpaste (which I thought was a given when staying away). Overall I wouldn’t recommend this hotel for the price paid, I expected more.

Friends_and_family Family

6/10

Pleasant

02 Sep 2023

Verified traveler

Good hotel with most staff being helpful

Check in was prompt and reception staff helpful. TV did not work, and I was offered discount. There was confusion over the type of room I had booked and was asked to move to another lesser room on my second day. I informed reception I had booked the same room for two nights, although the reception member at the time wouldn't have any of this, and insisted I move rooms. Fortunately, another staff member ensured I stayed in my room. I also had to complain regarding noise from neighboring room at night. Again, a staff member managed to sort this out. Overall, the superior rooms are spacious and good, if things go wrong the staff generally manage to sort it out, apart from the one reception staff who needs to be put on some more customer care training.

Friends_and_family Family

8/10

Excellent

22 Aug 2023

Mike

V

6/10

Pleasant

21 Aug 2023

Gurcharan

Disappointed

I was left disappointed after my stay at this hotel as i feel i did not receive value for the price that i paid. The bathroom needed updating, the sink was missing the pop up and was constantly blocked. There were cobwebs and spiders in the bathroom and that was an unpleasant issue everytime i used the bathroom.

In general the standard that i received for the price i paid was a let down.

Self