The Penthouse Suites

Tunisia , Tunis - Carthage Coast
ARIANA, Rue Medinat Radhouwa, Ennasr 2
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100 reviews shown

10/10

Exceptional

29 Mar 2026

ROCHDI

Great location! Clean and friendly staff. Great for family with kids! We had so much fun!

Friends_and_family Family

2/10

Poor

26 Mar 2026

Ali

Poor breakfast noisy place and not family orientated

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Yassine

Honestly I was impressed and highly recommend this place, the kindness of the staff is beyond expectation.

Friends_and_family Family

10/10

Exceptional

02 Mar 2026

Donald

Excellent 👌 service from the staff and the management team. Kudos to Rachida and Ismail.

Family

10/10

Exceptional

27 Feb 2026

Sayed Mobin

Stuff and service was great

Partner

10/10

Exceptional

09 Feb 2026

Donald

Room is very good. Staff is excellent.

10/10

Exceptional

25 Jan 2026

Klarna

tutto era perfetto, il personale gentile, accogliente.
Lo raccomamdo

Partner

10/10

Exceptional

05 Jan 2026

Emre

perfectly clean rooms and hotel, friendly stuff, the location was perfect for my purpose. nothign at all to complain. will book it definitely again

Self

2/10

Poor

08 Dec 2025

Giovanni

Breakfast sucks

8/10

Excellent

16 Nov 2025

Krimo

Good

Friends_and_family Family

10/10

Exceptional

13 Nov 2025

Anne

This hotel has the wow factor. The room was huge and looked amazing. Important things first, the bed was very large and very comfortable. We slept very well. The shower was lovely too- took a while to heat up, but that is the only negative. The people who worked at the hotel were lovely too... they were very helpful and friendly. The only real negative is the air conditioning was noisy, but as we were there in November we opened the windows in the evening and let the cool air in, and the room remained a good temperature. The one thing that could have made our stay even better would have been a bar. We could find neither a bar nor off licence in the local area, but bought some in other areas of Tunis and used the fridge to good effect. All in all, we had a thoroughly super stay and would recommend this hotel.

Leisure Partner

8/10

Excellent

12 Oct 2025

Waad

Very good experience. The place is very very clean and well equipped but not luxury, however, staying was very comfortable. We spent one night with 2 kids. The suite we had was large with a kitchen (we did not use since the trip is quick) with also a dinig room and living room with TV. There were also 2 separate room one for us as parents and the other with 2 beds fir the kids each room has a TV. All of that with affordable price (approx $100). It was a very lovely experience and there were so many dining options within walking distance.

Leisure Family_with_children

2/10

Poor

05 Oct 2025

William

Horrible and unsafe

Business Friends

2/10

Poor

02 Oct 2025

Walter

missing item out my room

Business Friends

10/10

Exceptional

29 Sep 2025

Wafa

10/10

Family

8/10

Excellent

08 Sep 2025

Kathleen

Stay was good but simple

10/10

Exceptional

26 Aug 2025

Verified traveler

Parfait !

Notre séjour a été excellent.
Le personnel était très agréable et à tout fait pour nous faire passer un séjour des plus agréables.
Merci à tous !

Friends_and_family Family

10/10

Exceptional

15 Aug 2025

Rami

Excellent hotel and specifically the staff

10/10

Exceptional

27 Jul 2025

Mehdi

Excellent hotel and service

Leisure Family

10/10

Exceptional

27 Jul 2025

Abduarhim Ali Emhmed

Very nice place

Leisure Family

6/10

Pleasant

30 Jun 2025

Gary

Slightly disappointed with amenities

The hotel in its day was probably quite glorious, however those days were many years ago. So disappointed to find no water in the pool.

However the room Was spacious and good for a family travelling. Breakfast was also good. It’s a dry hotel so no alcohol was available for western travellers.

Location wasn’t too bad. Many restaurants within a ten minute walk

Business

10/10

Exceptional

02 May 2025

Mira

Excellant stay and staff. Thank you so much! We will be back!

Leisure Family

10/10

Exceptional

11 Apr 2025

Tarik

Very comfortable beds, large rooms and excellent breakfast.

Leisure

10/10

Exceptional

03 Mar 2025

Verified traveler

Awesome

Awesome amazing helpful staff everything was good I really enjoy my stay

Friends_and_family Family

10/10

Exceptional

23 Feb 2025

Rachid

The lady at the reception provided excellent welcoming. People were all eager to be helpful.

Leisure Self

10/10

Exceptional

06 Jan 2025

Hedi

clean, quiet, nice location with a nice view. Nice breakfast and friendly personnel.

Leisure Family

10/10

Exceptional

11 Dec 2024

Abdullatif

Amazing hotel staff.

The staff were very helpful specially Rashida, she was smiling and cheerful all the time in fact all of them were just amazing, I’m glad I have chosen this hotel.

Partner

8/10

Excellent

24 Nov 2024

Salaheddin

Family trip

3 nights with my kids was comfortable highly recommend.

Friends_and_family Family

10/10

Exceptional

04 Nov 2024

Fatima

Great staff, great food, very accommodating. Thank you

Leisure Family

10/10

Exceptional

24 Oct 2024

Ibrahim

Staff were great and very friendly the food very tasty nice hotel.

Leisure Family_with_children

4/10

Poor

18 Jul 2024

Quinita

Old, dirty and worn down. No real amenities.

Leisure Family

10/10

Exceptional

12 Jul 2024

Nassim

The staff was exceptional. Made me feel at home. I was visiting friends in a nearby neighborhood and this was certainly the best option in the area.

Leisure Self

6/10

Pleasant

25 May 2024

Thomas

The suite was undeniably spacious and clean, which were definite positives. However, it lacked some essential amenities. The kitchen was completely unequipped, and the bathroom didn't provide sufficient toiletries or towels.

Leisure Friends

8/10

Excellent

13 Jan 2024

mohamed

2/10

Poor

04 Jan 2024

Haithem

Customer service was so rude. Once I checked out they won’t even help you with your luggage. The front desk guy was so rude to the point he told me to go find the security guy to see if he would help with luggage.
During the stay when I ask for something like towels, you would have to chase 2 to 3 people to get the service you want. I have asked for baby crib and all I got broken rusted crib with cloth sides that falls down. I had to have my sun sleep on the couch fearing from the sides and bed falling down and off the sides.
We had suit for 4 and they always bringing towels and all other services for 2 people. I had to ask multiple times to get stuff in complete sets.
The room is clean and breakfast is good but the hotties a bit smiley and kind of dirty.

Business_and_leisure Family

10/10

Exceptional

04 Nov 2023

Ammal

Excellent Suites

Fantastic large 3 bedroom suite.
Very clean and spacious.
Hotel has their own pool, ice skating rink and bowling alley.
Good for the family and to entertain the kids.

Friends_and_family Family

10/10

Exceptional

01 Nov 2023

Lena

Huge and clean room, amazing breakfast, nice pool and also they have skating ring.

Leisure Family_with_children

10/10

Exceptional

11 Sep 2023

Nafeeha

This place was awesome, from the friendly staff to the delicious dining it was A and my room was clean and amazingly beautiful. Definitely staying here again when I return.

Leisure Self

10/10

Exceptional

12 Aug 2023

Amadou

This is one of the best hotels I have visited deserves fives a star
Everyone smiles
I enjoy thank you

8/10

Excellent

21 Jul 2023

zakaria

It’s very good

6/10

Pleasant

27 Feb 2023

Gerelys

While the staff was very friendly and tried their very best to communicate, the cleanliness and efficiency wasn’t quite there. Maybe it was the laid back culture, but we had to change rooms after constant communication of our lock not working. Our second room had a plumbing issue that was never addressed. The food overall was delicious and plentiful. The towels weren’t that clean. The front desk woman on staff (forgot her name) was the sweetest and tried her very best to make our stay pleasant, but she wasn’t always around when there was an issue due to scheduling. Our stay was overall ok.

Leisure Family

10/10

Exceptional

22 Jan 2023

Luoai

One of the best places I’ve ever been real 5 stars customer service I would definitely recommend it to anyone

Leisure Partner

8/10

Excellent

03 Dec 2022

Oualid Ben

The location safe

Business_and_leisure Family

8/10

Excellent

30 Oct 2022

George

Good value for the money

Leisure Family

10/10

Exceptional

15 Sep 2022

Abdul Razek

Love the place clean neat with nice staff

8/10

Excellent

04 Sep 2022

Oualid Ben

Excellent

Business Partner

8/10

Excellent

03 Sep 2022

Linn

Visiting from UK

This is no 5 star hotel, more like a polished 3 star and customer service was poor (reception staff were frazzled and slow to respond). The hotel is used for rehabilitation of patients that have recently undergone surgery, we did not mind this but was surprised to see samples being taken out of the breakfast buffet for testing.. our room was nice and clean but the dim lights in the ceiling we were unable to switch off completely (assuming this may have to do with patient safety).Location wise it is convenient for the airport but otherwise not much around in this area, it’s a 20 min taxi ride into the town centre. Breakfast is ok but again was expecting more from a supposed 5 star hotel. Only stayed one night so did not get a chance to use any of the hotel facilities so cannot comment on those, based on the above would not stay in this hotel again

Partner

10/10

Exceptional

27 Aug 2022

mohamad

Very nice people

Leisure Family

10/10

Exceptional

26 Aug 2022

Erica

Amazing staff, comfortable beds, great food... You feel very comfortable here

Leisure Partner

2/10

Poor

14 Aug 2022

Safouane

Very bad hotel. Room not prepared before check-out. Bad smell inside the hotel. Hotel not maintained for years. Frequent water cut. Hotel in general does not even deserve a star! Expensive hotel and no reason to pay so much money for a mediocre hotel!

Leisure Family

4/10

Poor

04 Jul 2022

Taufik

They took full advantage of me. It felt like they

I make it the reservation online I had paid everything in advance from my credit card and when I arrived there they told me I have to pay 180$ Extra after long conversation with reception
I was tired and very late arriving there at night .
They took full advantage of me. It felt like they were robbing me while I was looking.

Business

8/10

Excellent

25 Jun 2022

Oualid Ben

It’s ok the staff very friendly

Business Partner

6/10

Pleasant

30 May 2022

BAKHIT

💐 Staff team are cooperative.
📌 Poor breakfast offerings.
📌 There is no bar in the hotel, nor any entertainment whatsoever.

Leisure

6/10

Pleasant

20 Mar 2022

Bechara

Cleaning need improvements. Breakfast could be better. Recwption team and clercks are very friendly.

Business

10/10

Exceptional

12 Mar 2022

Hassine

The Receptionist Ms. Rachida was very helpful. She’s been very kind and courteous. Definitely will be back.

Leisure Family

10/10

Exceptional

13 Nov 2021

Lamis

Value for money

Friendly helpful staff, comfortable spacious rooms. Good breakfast.

Friends_and_family Family

10/10

Exceptional

01 Nov 2021

Ahmed

Check in and out

Was a good stay easy check in easy chech out good breakfast

Self

8/10

Excellent

08 Aug 2020

Verified traveler

Great place to stay but it would make it better if they add Gym facilities.

Business Self

8/10

Excellent

10 Feb 2020

Verified traveler

Excellent

Our Company management stay at this hotel and the employees in transit are accommodated in the Penthouse. No complains at all

Business

10/10

Exceptional

10 Feb 2020

Gulam

excellent

This is the choice of the company and they have the correct choice. Very pleased with all the hotel facilities

Business

8/10

Excellent

30 Oct 2019

FurlongPA

friendly staff and clean hotel, very great and easy to access

Business_and_leisure Partner

10/10

Exceptional

09 Sep 2019

BOUBAKER

great place to stay

Great property, clean and quite. Breakfast was great

Friends_and_family Family

10/10

Exceptional

02 Sep 2019

Verified traveler

Quite location, nice staff, clear hotel
One of the best.

Leisure Family

10/10

Exceptional

07 Aug 2019

Yousef

I recommend this place especially for families.

.The place is great and my stay was excellent.

Family

8/10

Excellent

11 Jul 2019

Verified traveler

Very clean and furniture is in excellent condition

Leisure Family

10/10

Exceptional

06 Jul 2019

Verified traveler

5* service

The Company uses this hotel for all its employees as it is confident that the service and the overall stay would meet the expectation equivalent to a 5* hotel/apartment

10/10

Exceptional

21 Jun 2019

Gulam

Fantastic hotel in tunis

As usual the comfort and service provided by the reception staff and the restaurant is exemplary. would not choose any other hotel in Tunis. The price is also reasonable with a full range of buffet breakfast

2/10

Poor

13 Apr 2019

Verified traveler

The property is clean but too many things are not working and I have to call the maintenance to fix it. TV was not working and they change it overnight. No heater, water tape in the bathroom was not working and I have to stay until morning to change it. Shower tub was not draining the water very well. I spoke with the manager and he seems like he does not even care. So so so disappointed. Highly not recommend.

Friends_and_family Family

6/10

Pleasant

23 Mar 2019

Verified traveler

Again the staff have no customer service skills very cold unprofessional verging on the rude especially dining and some reception staff.

Business Self

10/10

Exceptional

26 Jan 2019

issammoumni

I have stayed in most hotels of the capital last few years and I am so blown away by The Penthouse . I won’t stay anywhere else after discovering this gem and I recommend it to every one going to stay in tunis .The location is great near hundreds of retaurants and cafes , few mins from 4 big supermarkets and only 10 mns from downtown .Suites are very clean and spacious with attention to details , Food from Mayfair was excellent . The staff are the most amazing I have ever met , starting from the security to the concierge (Ismael and his young colleague) , the very professional receptionists( jamel and his colleagues ) , the housekeepers and their manager Insaf ,the waiters at the reataurant .... it is just an amazing place with best services and best personnel u can ever find in Tunis. Many thanks to the management of this place for employing such skilled and hard working people and building such a beautiful property where luxury is in every detail.
Keep it up . Will be back soon . All the best

Business_and_leisure Family

10/10

Exceptional

05 Jan 2019

Verified traveler

Very friendly staff, great location, tidy and clean

10/10

Exceptional

22 Dec 2018

Omar

Very helpful and professional staff. Quick check in and out. Very clean. Excellent and delicious varieties in the breakfast open buffet
There is room of improvement in the toilet amenities. Slipper.

Friends_and_family Family

10/10

Exceptional

25 Sep 2018

Ehsan

Very nice

Family

4/10

Poor

11 Sep 2018

Husein

Actual look not as display It took more than 6 hours for hotel to receive confirmation . I had to pay $400.00 deposit in order to let my family in the room despite showing them Expedia confirmation from my mobile. It is no where near 5 star maybe 3 Star. At night guests above making noises and movement of furniture very unpleasant. Nothing done despite complaints to reception. During the day heavy construction works taking place in floor below us hammering and drilling heavily all day. Kitchen poorly equipped had to ask for kettle and utensils. Breakfast too many items but poorly valued and organized, toaster not working they grilled it when requested the toast.

10/10

Exceptional

14 Aug 2018

Khaled

Excellent staff and fantastic food. One of the best hotels I have ever checked in. Highly recommended

8/10

Excellent

31 Jul 2018

Raghu

A smart place

A newish apart-suite tupe of place which is probably more conducive for family stay! No bar in the hotel & in the vicinity of it. Nice location with friendly staff.

2/10

Poor

25 Sep 2017

mohammed

The location close to the airport other wise bad

Bad service the rooms smiled so bad even you cannot afford the smile the bed not comfortable rooms to small zero customer service

10/10

Exceptional

10 May 2017

Ali

Huge 3 rooms apartment

It has 3 rooms, 2 bathrooms, a kitchen and a living and dining area. Both bathrooms have jacuzzi bathtubs. The kitchen is equipped with basic needs. The neighborhood is nice and quiet. Within a walkable distance from busy shopping street. The room service food is good and tasty.

8/10

Excellent

25 Mar 2017

Verified traveler

Good place

Pretty nice but staff especially in the restaurant unprofessional

6/10

Pleasant

03 Dec 2016

Khaled

Bad experience

I have stayed at this hotel and the service keeps getting worse and worse. The reception Agents are exceptional but the management needs a lot of work. Never make A contract with them since they will never respect it. No gym no swimming pool and no special facilities.

10/10

Exceptional

16 Nov 2016

Talel

Extremely Enjoyed my stay at this place

Amazing hotel and the way how they treated my family members with respect.
Thank you alot

8/10

Excellent

03 Aug 2016

Ali

Pleasant night

Spent a pleasant night at The Penthouse. Almost everything was satisfying except there were no water bottles in the fridge as promised in the description. Also the breakfast at the restaurant, and the service left a small room for improvement. But all in all it was a good stay.

10/10

Exceptional

20 Feb 2016

Verified traveler

Nice hotel with ice skating club

Lots of fun for the kids, great location close to many restaurants, staff are fantastic... Great stay

10/10

Exceptional

09 Jan 2016

Verified traveler

Very nice apart hotel

Close to a restaurants and shops also a quiet area and is very nice apartment suitable for a families with high quality.

10/10

Exceptional

21 Dec 2015

Verified traveler

BEST APARTMENT HOTEL

APARTMENT - We were amazed at the size of the apartment and the interior design was excellent. The quality of all the furniture was to a high standard.

STAFF - The Reception staff were very helpful and particular credit goes to Abir supported by Jouhar and Mehdi. Very cheerful and always smiling and ready to assist

CLEANLINESS - The room was cleaned every day and meticulously.

RESTAURANT - Breakfast was buffet. Some issues with the staff attitude but this was quickly resolved by the Management. You have to insist on your requirement.

OVERALL - Value for money

Family

10/10

Exceptional

09 Dec 2015

Gulam

Excellent in all Aspects

The hotel apartment has been furnished to the highest standard and very spacious.
The staff and service was excellent

10/10

Exceptional

11 Aug 2015

Caesar

Above and beyond ...

The hotel is located in an upscale neighborhood of Tunis. Lots of entertainment, banks and other transportation near by. The hotel was fabulous and especially super great for families. The pool was awesome with a kids pool for those with the very young. Also we had 3 rooms in our Suite and comfortably fitted our family of 6 without us having to be in separate rooms. Each bedroom had a TV plus the living room had one too so no arguments over TV. We had a full kitchen so it was easy to bring back left overs from restaurants or to prepare stuff right there. It was an awesome place to stay. The place is built of solid stone so you do not hear any noise from any of the other rooms. We had two balconies that we could look over to the hills. Wonderful view. We absolutely loved it.

Family

10/10

Exceptional

21 Jun 2015

Atef

unforguettable

luxurious

Family

10/10

Exceptional

10 Apr 2026

Sami

Personal

Friends_and_family Family

8/10

Excellent

27 Mar 2026

Svenn Inge

It was fine. Large apartment, a little dated. The area of the city was ok looking, but full of trash. Very nice and helpful staff.

Family_with_children

10/10

Exceptional

07 Nov 2025

Eric

La chambre était très belle, d’une propreté impeccable et avec un joli balcon. Le personnel est très sympathique; la gérante nous a été d’une grande aide pour appeler des taxis, donner des renseignements sur le quartier et des conseils pour visiter la Médina.

Business_and_leisure Partner

8/10

Excellent

15 Oct 2025

Ayaka

ポーターさんの丁寧な対応や、メイドさんの明るい対応がとても良く、朝食の色んな地元の料理が食べれてよかったです。

Business_and_leisure

8/10

Excellent

17 Sep 2025

Markus

Sehr nettes Personal, Zimmer groß, allerdings teilweise nur in befriedigendem Zustand.

8/10

Excellent

14 Sep 2025

Abu-Firas

Propre...Calme

Leisure Family

10/10

Exceptional

12 Sep 2025

Imen

Personnel super agréable, très gentil , super accueillant. Excellent séjour !

Leisure Family

8/10

Excellent

20 Aug 2025

Nesrin

Dieses Hotel ist ausgezeichnet für einen Aufenthalt von zwei oder drei Tagen nicht mehr, meiner Meinung nach. Die Hotelappartements sind sauber und die Lage ist gut für Einkäufe.

Allerdings hat das Hotel keinen eigenen Park oder eine Außenterrasse für Kaffee spazieren oder Ähnliches. Es gibt auch nur einen kleinen Innenpool, der nicht wirklich zum Entspannen und Erholen geeignet ist. Was das Personal betrifft, ist diese ausgezeichnet – allen Respekt und Anerkennung an sie. Wir wünschen allen einen angenehmen Aufenthalt.

Leisure Family_with_children

8/10

Excellent

15 Aug 2025

Mariem

Merci à tous les personnels, la femme de ménage, et Ziad au restaurant. Un hébergement confortable, spacieux, propre

Leisure Family

10/10

Exceptional

06 Aug 2025

abdou

What I liked is cleanliness, nice furniture and the kindness of the staff who were amazing with us.
The suite was huge and well decorated as well as neat.
The location is good as it is situated in a quiet neighbourhood and it is not very far from the city center by taxi.
I definitely recommend this hotel.

Leisure Family

8/10

Excellent

29 Jul 2025

Anouar

Friends_and_family Family

8/10

Excellent

17 Jul 2025

Maryam

Everything was very good, but unfortunately the whirlpool was very dirty

Leisure Family_with_children