Sheraton Tunis

Tunisia , Tunis - Carthage Coast
TUNIS, Ave De La Ligue Arabe Bp 345
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100 reviews shown

8/10

Excellent

24 Jan 2026

Joseph

The staff were nice and friendly they helped us find certain things we were looking for in tunis

Partner

10/10

Exceptional

15 Jan 2026

Vincent

Very friendly staff.
Hamam and indoor pool are a real treat.

Business Self

6/10

Pleasant

23 Nov 2025

Katherine

I booked because I saw the good reviews but to be honest I expected better . The staff is amazing but the hotel cleanliness wasn’t good . My room was all dusty everywhere. I had to call 2 times for them to come clean it . The sauna is moldy and old. They seriously need to do some upgrade . The staff was really nice and kind but I don’t think I would be going back there .

Self

8/10

Excellent

21 Oct 2025

Ali

Good hospitality

Business

10/10

Exceptional

15 Oct 2025

YOUNIS AHMED

Yes

10/10

Exceptional

05 Oct 2025

William

Good

Business

4/10

Poor

30 Sep 2025

JOSE

To old for the price.
I’m. Ocho looks very scary

Business_and_leisure

10/10

Exceptional

18 Jun 2025

Maleck

10/10

Exceptional

15 Jun 2025

Rohit

Excellent staff

Leisure Friends

10/10

Exceptional

17 May 2025

Kendall D

Always professional and polite

Business Family

4/10

Poor

01 Jan 2025

Verified traveler

Rundown and Overpriced

The hotel is in poor condition, with noticeable deterioration. The meals are overpriced; dinner costs $60 per person but lacks quality and cleanliness in both food preparation and dining areas. Additionally, the pool area is unsafe, resulting in a cut on my foot due to rough edges. Housekeeping fails to replenish towels and tissues, and the pillows and hallways are dirty. Given this is a Sheraton hotel, one would expect higher standards commensurate with the prices charged.

Business

8/10

Excellent

06 Dec 2024

Verified traveler

The services were excellent and very friendly. The room
Was clean. I wish I could stay longger.

Partner

2/10

Poor

27 Nov 2024

James

With a name like Sheraton and this being a \"5 star\" you would expect a certain level of quality control. This is not the case from our experience. This location is not in a walkable area and there are no good restaurants in the area. Most of the food in this hotel (except for room service) is of low quality. This includes the breakfast buffet, the Asian restaurant and the other restaurants, yet they'll charge the usual higher price for it.

Also had a chance to try their spa and massage services, they were terrible! Opted for a 25 min massage and got only 15 mins as they counted 10 mins for me changing my clothes and walking me over to the massage room. Very disappointed.

Leisure Partner

10/10

Exceptional

28 Oct 2024

Scott

Great quality hotel, high end for Tunis. Very pleasant staff as I spoke only English, not Arabic or French. Had no problems conversing with front desk, room service or breakfast staff. The hotel was very safe as it sits on a hill looking down on the Tunisian Dept. of State and multiple embassies. I suspect it is used by diplomats as the security around the property was of high quality.
The restaurants are very good. The breakfast buffet was extensive. I ordered room service one night with a nice bottle of Tunisian wine. There’s also an English pub where you can get a beer and there wias always be a Premier League game on the TV.
The smallest of negatives is that it is a bit isolated but unless you stay right downtown you need to use the Bolt app to get taxis no matter where you are in Tunis. It was only about 15 minutes to the airport or 20 minutes to Sidi Bou Said, which I would recommend as a side trip for lunch or dinner.
If you are a business traveler or want to escape the hustle and bustle of downtown, I would definitely recommend it.

Leisure Self

2/10

Poor

25 Aug 2024

Ajdeed

Hotel need a lot of maintenance and cleaning is not best cleaning that would expect from Marriot hotel

Leisure Family

10/10

Exceptional

26 Jun 2024

Fahad

Very good for the amount I paid. I will come to same hotel if I come again.

Business Self

10/10

Exceptional

03 Feb 2024

Fouez

Overall, Fantastic Stay at Sheraton Hotel Tunis

My recent stay at the Sheraton Hotel in Tunis was nothing short of exceptional. From the moment I walked in, I was greeted with warmth and hospitality that set the tone for the entirety of my visit. I want to extend my heartfelt gratitude to Sonia, Ichrak, Aya, and Ryad at the reception, as well as Diaa Eddine in the lounge for their outstanding service and unwavering support throughout my stay.

In the lounge, Diaa Eddine's attentiveness and dedication to guest satisfaction were truly remarkable.

However, I must express my disappointment with the breakfast staff. Despite the excellent variety offered at the buffet, the staff seemed inactive and inattentive. I consistently had to ask them to replenish items on the buffet, and tables were not cleared and reprepared unless prompted.

Overall, a fantastic experience!

Business

10/10

Exceptional

14 Jan 2024

Elias

Exceptional experience

Located in a tranquil hillside, the hotel offers a breathtaking view of the city and lake, creating a serene ambiance. Its strategic proximity to the city center makes it an ideal choice for business travelers. The rooms, luxurious and spacious, provide a comfortable retreat.
The hotel provides impressive amenities, including a pool, a well-equipped gym, and a spacious lobby. With an Asian and Tunisian restaurant, a resto-pub, and a spa. Guests are spoiled for choice without needing to leave the premises.
The staff are very welcoming and provide proactive assistance that enhance the overall experience, ensuring an enjoyable stay.

Business Self

10/10

Exceptional

01 Jun 2023

Julian

A really good hotel in the best position, on a hill overlooking Tunis. Good food and lovely service. The pool and gym were excellent. Will be back.

Leisure Self

10/10

Exceptional

13 Feb 2023

George

The people

Leisure Family

10/10

Exceptional

11 Nov 2022

Khaled

Staff are very warm and welcoming, food was diverse and good, friendly space and staff for kids .

Business_and_leisure Family_with_children

10/10

Exceptional

16 Jun 2020

James

Tunis

It is an amazing property. Very well kept.

Business

10/10

Exceptional

03 Mar 2020

Verified traveler

Business stopover

The hotel was clean and modern. Good location near the airport.
It felt safe and even though we were only there for a short time, we would stay again if we were ever in Tunis on business again.

Business

4/10

Poor

29 Feb 2020

SHERRY

Our stay was very nice. Check in was easy and very friendly. We got to our room. They brought our extra bed within 10 min. Dinner was okay. Good place to stay close to airport when you need to be there early.

Friends_and_family Family

8/10

Excellent

08 Jan 2020

Verified traveler

My 2nd time there

The hotel is quiet. Rooms are spacious. Internet speed is good. The room amenities are good. The hotel lobby bar is well serviced.
My only comments about this hotel are the location (not close to any tourist attractions walking) and the shower water pressure isn't strong enough.

Self

10/10

Exceptional

24 Sep 2019

MARIA

CHECK IN WAS EXCELLENT. STAFF ARE VERY NICE. ONE THING I FOUND A LITTLE DISSAPOINTIN IS THE POOL AREA. NOT ENOUGH DECK CHAIRS FOR YOUR IN HOUSE GUESTS. SLOW SERVICES.

Partner

10/10

Exceptional

23 Sep 2019

JEAN

Tunis from the top!

Sheraton Tunis is a pefect place for business.
Always good and better since being under Marriott flag.
Pool area .....needs some improvements.

Partner

8/10

Excellent

13 Aug 2019

Very nice property with very helpful staff. Gym is also excellent. Food was not great. A bit stale.

Business Partner

6/10

Pleasant

27 Apr 2019

RIKKI

The outside pool was not available as it was empty.
After the first night the maid stripped the bed and removed all of the towels.
I asked 3 times and eventually this was put right at 1am

6/10

Pleasant

19 Apr 2019

Zhi

Full service hotel. Poor communication in English.

Business Partner

8/10

Excellent

19 Apr 2019

Verified traveler

Good spot for short stay in Tunis....

I love Tunisia. And Sheraton is a great location for a short stay!!! It’s close to most attractions and even though you have to take a taxi to most places, it’s good access to it all.....

Family

10/10

Exceptional

12 Mar 2019

Alshwiref

My First stay at Sheraton Tunis

well, this is my first stay at Sheraton- Tunis, its was near the airport, clean and comfort, although i had some notes on the room where i stayed, no proper sanitary equipments are installed in toilets, furthermore there was no signal in the TV screen

10/10

Exceptional

26 Sep 2018

Verified traveler

Satisfied with the services and atmosphere of the hotel.

10/10

Exceptional

13 Aug 2018

Verified traveler

Good snd clean hotel with big rooms. Nicemstagf and good pool.

8/10

Excellent

28 Jun 2018

Verified traveler

nice hotel

nice hotel, very friendly staff (except the terrible in-room dinning), very good location

Family

8/10

Excellent

24 Apr 2018

Verified traveler

good stay

Nice Stay for couple of days.
several problems with their credit card machine but overall service was nice

10/10

Exceptional

29 Mar 2018

Hatim

All great, very good hotel

All great, very good hotel.

Special thanks to Latifa from the house keeping!

Thank you.
Hatim

8/10

Excellent

02 Jul 2017

Verified traveler

Cozy hotel.
Central location that is close to old town.

8/10

Excellent

27 Mar 2017

Fouad

Good

8/10

Excellent

15 Aug 2016

salah

Quite hotel

The hotel is nice , quiet location with
Large guest rooms

8/10

Excellent

26 Jul 2016

mohamed

Close to airport

I like the food they provide.
Staff was helpful and friendly .

6/10

Pleasant

11 Jun 2016

Alan

Security was good!

Second visit but service was below par for a Sheraton, my readig glasses left behind still have not been returned

6/10

Pleasant

21 May 2016

Asil

clean and modern rooms,excellent staff,limited breakfast options,good location,normal price.

8/10

Excellent

17 May 2016

Laurence

Very good as usual
Just notice that the room is not 100% perfect, for example shower element broken which must be replace. Globaly it is very good address to stay for business

6/10

Pleasant

05 Mar 2016

Verified traveler

It was not bad , close to center , staff friendly ,
But the food in the Resturant wasn't not ok

6/10

Pleasant

13 Feb 2016

Verified traveler

It was good but the hotel should improve more the facilities .
Some rooms was renewed.

8/10

Excellent

07 Nov 2015

JALEELA

ll was good, breakfast was poor quality...
airport transportation was only provided from airport to hotel, but from hotel to airport I had to pay for the taxi!!!

Family

8/10

Excellent

22 Sep 2015

Verified traveler

Would choose again.

Very short trip. wpuld choose again.

8/10

Excellent

05 Sep 2015

Verified traveler

Toilet

The toilet flush was not working when we checked in at 11 pm we called the reception twice within 45 min. till they sent a plumber that fixed it and after we used the flush it went bad again so we gave up and lived with it for the night by pouring water . Breakfast is not included it costs over 18 dollars pp Other than that the hotel is clean and comfy.

6/10

Pleasant

17 Jun 2015

Alan

Service standards at this 5 star hotel are poor

A 5 star hotel with 2 star service. Only 1 star poolside.

4/10

Poor

25 May 2015

Dr Ahmed

Horrible experience

This is the second time I stay at this hotel. The first experience was great but this time it was miserable. The staff was not very friendly and my floor smelled like raw sewage. Also, my room was noisy and the air filled with debris from ongoing construction on my floor. Another complaint I have is around the pool facilities. It seems so backward that essential items for the piscine ( towels, bonnets, etc...) are located on the floor above the piscine. By the time you swim and realize this, you have to walk through the lobby, wet, go up through the elevator, and by a bonnet and towel for 15 dinars. Essentials are usually located by the piscine and are complimentary at most 4-5 star hotels. The hotel is very good at up- charging you for everything.

4/10

Poor

21 Feb 2015

Jared

Wont' be back

No towels, heating stuck on (100 degrees fahrenheit!), couldn't take my credit card, and customer service wouldn't answer the phone. Will definitely be looking elsewhere on my next stay.

8/10

Excellent

08 Jan 2015

Verified traveler

not bad hotel

overall good

Partner

6/10

Pleasant

05 Jan 2015

Arshad

hotel needs renovation and being done

Very helpful and polite staff. our stay was pleasant. Need a taxi to go anywhere as nothing is walking distance. The hotel called taxi driver was fleecing us charging almost three times. Room was ok . Bathroom was very small and shower glass was less than a half cover, so water tended to splash out while showering.This made the bathroom seem even smaller The 3rd floor corridor especially near the lifts was stinking. Despite bringing to the notice of the staff there it was like that throughout our stay. The room service breakfast and orders were charged twice the rate though the brochure doesnt specify. The dinner buffet was good. The spa was a waste of time. The massage was very poor.

10/10

Exceptional

07 Nov 2014

Monica

Top hotel for business

A very comfortable stay. Great gym and spa. Great service.

8/10

Excellent

19 Oct 2014

CATHERINE

Nice renovations

Feel at home

6/10

Pleasant

09 Sep 2014

Hoome Du Monde

Getng there

Sheraton Tunis is a 70's era building opposite the barbed wire surrounded Ministry of Foreign Affairs and TV HQ in Tunis. A fair way out of the town centre high on a hill.
Rooms have been been recently redecorated to a modern finish but the sound proofing is poor so avoid rooms near the lifts.
Only 1 of 3 lifts working and I was unable to find any stairs to access the lobby floor so be prepared for a long wait to get back to the rooms.
Breakfast \"buffet\" is not fantastic quality and the open terrace should be avoided unless you like flies, disspointing cockroaches scuttling across the reception area floor during checkout. Room service I found th ebest option. Public areas (and even non smoking rooms- equipped with ashtrays?) smokey.
Outside pool bar closed as off season but pool area and spa pleasant though not many loungers and sun dissapears by 1600 due to shading so consider your spot carefully if you hope to sunbath post swim. Large indoor pool.

6/10

Pleasant

16 Jun 2014

Verified traveler

Hotel is currently being refurbished and so lifts weren't working for much of the time. Check-out experience was excellent, but otherwise average.

4/10

Poor

22 May 2014

Tony

total disappointment

Problem started at Check In- till check out & error in billing

8/10

Excellent

26 Mar 2014

Verified traveler

Close to business area.

Well organized management. My advice, is to organise Settle services.

10/10

Exceptional

07 Jan 2014

Verified traveler

Good quality hotel

No hassle and comfortable stay

10/10

Exceptional

03 Oct 2013

sultan

nice gateway with friends

It was a pleasant stay and the buffet breakfast was good

Family

10/10

Exceptional

18 Sep 2013

Verified traveler

Very Clean and well presented Hotel

stayed for a business trip and would definately stay again. all the ammenities required.

10/10

Exceptional

11 Sep 2013

Fadoua

It was great and the staff where very helpful.

8/10

Excellent

17 Jun 2013

Verified traveler

Good standard and good overall quality

clean rooms, fitness center, swimming-pool, restaurants. The hotel is coming with a nice view on the city. However, need a taxi to go to downtown or business part of the city.

8/10

Excellent

12 Jun 2013

Kojas

Good ambience in the lobby

Good ambience. Perhaps a major drawback is access to the Internet, which is free only in the lobby area (and the process of registering is rather complicated). In the room, however, one has to pay 8 dinars for 1 hour or 24 dinars for 1 day. In most hotels in Tunisia and elsewhere around the world, access to the Internet is free regardless of location in the hotel!

8/10

Excellent

03 Jun 2013

Verified traveler

It's a fine hotel

Acceptable and all in all no complaints - a little old hotel - rennovation was in 1999 - but nothing broken or not working.

10/10

Exceptional

27 May 2013

Verified traveler

Great place to stay in Tunis

I arrived in the hotel after a few days in Hammermet. While not in the city centre, with taxis it is a good base to explore the city. All staff are very professional and helpful but a special mention for staff on reception who were excellent in booking restaurants and advising on things. Swimming pools, gym and health centre first class

8/10

Excellent

11 Apr 2013

Verified traveler

central hotel

Nice 5 star hotel set away from any noise. You will need to allow for taxis to get around.

8/10

Excellent

06 Apr 2013

Chicago Foodies

Tunis-Sheraton a nice place to stay

The Sheraton Tunis is a nice hotel although not quite a five-star hotel is a rate themselves more like a three 1/2 star. It was clean and well kept but that said, there were some problems or perhaps I should say nuisances. For example at breakfast all you can get is the buffet which is a waste of money for people like myself who tend to eat very lightly in the morning.

It was a real pain in the neck to use the Wi-Fi in the lobby having to check in pay for the hour and then have the bill ducted upon checkout which is a real pain when you're in a hurry to check out having to go through a number of charges. But on the other hand Tunisia is developing country and the service not quite up to Swiss standar but given the condition of the hotel, realizing its limitations its a good place .

6/10

Pleasant

23 Feb 2013

Tariq

the worst sheraton experience

the shower holder was broken, the room was not broomed or vacuumed for the 5 days of my stay, the phone would not ring and made me miss many incoming calls, and was not repaired even after my complaint, when it got very cold the heater did not suffice, hot water was not available after 10 am, tea bags in the room were of poor quality and the was no milk if i wished to add milk in my tea, there was no artificial sweetener, pool and gym opened at 9 am which meant that the business travelers could not have a morning workout, the worst was the fresh juice juicer in the main dining/breakfast hall which was operated throughout breakfast but sounded like a nut grinder paced by your ear, there was no decaf coffee, there was no sweetener in the breakfast lounge........somebody please report this to the Sheraton management or else we should call it pseudo-sheraton

8/10

Excellent

13 Jan 2013

Verified traveler

e.g. \"Great hotel for a family\"

i liked hotel and staff i hope go back again and site and design of the hotel is fantastic

8/10

Excellent

10 Jan 2013

Paul

Travel from the airport to the hotel is easy

Well-sited for ministry business. The internet worked all the time and was a reasonable speed. There is a shuttle every hour to the airport but I did not want to wait for that so I went to the Avis car hire office in the airport, which will provide a driver to take you to the hotel for 20 Dinars added to your hotel bill. This is a cheap deal arranged by the hotel.

8/10

Excellent

10 Jan 2013

Yunis

Good business trip Hotel.. Well located

The hotel was great reason 4 was because it was under renovation apart from that I will stay there again and I will recommend it

10/10

Exceptional

08 Jan 2013

Mike

Hotel that can be trusted

Safe & secure, There are never any accounting issues. Staff are always friendly and helpful.
Thanks to all the staff & Happy New Year

10/10

Exceptional

06 Dec 2012

M. Jacobs

The standard of the Sheraton Hotel in Tunis is always very good. They have set the bar for quality and service and maintain that standard. I have given up trying to find other hotels in Tunis that can compare. I will remain a loyal customer as long as their standard is not compromised. Thanks again to all the staff . Its because of their hard work and loyalty that the Sheraton can be proud.

10/10

Exceptional

11 Apr 2012

Lucky smile

Totally relaxed

By using easter holidays, I stayed the hotel for 3 nights.
It is perfect location to overview Tunis city from top of the hill. I could totally relax with quiet atmosphere.
In addition, I enjoyed the dinner at Italian restaurant, having Spagetti Frutti di Mare with delicious sauce.
Staff is helpful and supportive.

8/10

Excellent

04 Jan 2012

Verified traveler

Ok hotel

Hotel nice. 4 star..... Staff nice, though hotel has no smoking bans and everywhere was smokey. Spa is not free, only gym and pool are free, bit disappointing. Shuttle bus from hotel to airport more expensive than taxi....

2/10

Poor

11 Jul 2011

Verified traveler

Bad Times

No electricity and the room not made up. Had to move rooms and it took an hour to sort out after a long tiring journey. Not good.

8/10

Excellent

21 Jan 2011

Ricardo

Very Nice Hotel

Very Nice

Partner

10/10

Exceptional

05 Jan 2011

Mark

Fantastic hotel

Great hotel, with all the features and facilities. Everything was outstanding.

Family

6/10

Pleasant

12 Nov 2010

Syed

Nice hotel, nasty food

First of all, the hotel is in the middle of no-where. The taxi drivers cheat you at every possible opportunity. One time we asked to go to city centre and he took us to some remote derelict site and charged us four times as much. Tunisia is an okay country, but the food is absolutely terrible! Disgusting. Not one good meal we had. You would think the Sheraton is better, its not.

Partner

10/10

Exceptional

08 Jul 2010

Dacha

Can't wait to go back

I will recommend this hotel to others

6/10

Pleasant

05 Oct 2009

Good business hotel

We travelled in a aprty of 4 on a trip to investigate the potential of the country. We chose a hotel by reputation to ensure that we new what we were getting. The Sheraton lived up to its reputation as a good quality hotel that can be relied on. The staff are good and most spoke English well enough. On the 4 day trip, our rooms were not serviced every day. This appeared to be random as some days some of the rooms were serviced and others were not. The restuarants were average, though we did not get the oppertunity to eat in their main restuarant as it was fully booked for the duration of our trip. I think there are better \"holiday\" hotels available in Tunis and the Sheraton's situation is not particularly good for the holiday maker, but excellent for buisness people.

10/10

Exceptional

28 Nov 2025

GASCA

Séjour très agréable avec un personnel adorable

10/10

Exceptional

10 Nov 2025

HAYATO

シャワーの水圧がもっと高いと良い

8/10

Excellent

18 Jun 2025

Amaury

Bien

10/10

Exceptional

28 May 2025

Domenico

Ottima

8/10

Excellent

20 Sep 2024

Eri

室内プールが使用できない事を宿泊前に伝えるべきです。この室内プールが魅力的で宿泊を決めたのに使用できませんでした。野外プールあると言われましたが、雰囲気が全く違います。とても残念でした。エステも満員で予約できず、事前予約で来るとありがたいです。このホテルの施設を利用出来ないのに宿泊したのはとても残念でした。

Friends_and_family Family

10/10

Exceptional

19 Feb 2024

cyril

On se sent chez soit

Encore une super expérience. Le staff et particulièrement le staf du Business center est exceptionnel...

Business

2/10

Poor

27 Nov 2023

EL Khedri

Le personnel au top mais l établissements laisse à désirer

Leisure Family_with_children

10/10

Exceptional

04 May 2023

Stig

Extremely friendly and helpful staff.

Business

10/10

Exceptional

05 Dec 2022

SKYAIR

All was good. Clean and big room.
Nice breakfast.

Business

10/10

Exceptional

28 Oct 2022

david

super moment boulot et famille

le personnel est tres sympa , l hotel aurait juste besoin. d un refresh general mais à part cela rien à dire
il est un peu exentré de tunis ce qui est une bonne chose et les taxis ne sont pas chers
attention par contre de ne pas prendre tunis air c est la cata avec pleins de vols annulés ou retardés

Friends_and_family Family

8/10

Excellent

03 Jun 2022

Béatrice

Chambre très bien. Personnel présent et professionnel. Petit déjeuner excellent.
Le seul hic c’est que la piscine extérieur était fermée fin Mai. Je recommande l’établissement.

Leisure Self

10/10

Exceptional

08 Mar 2022

Nour

Excellent séjour

Excellent séjour ! Accueil digne d’un palace, nourriture fraîche à tomber par terre, propreté irréprochable (très rassurant en période de covid), personnel au petit soin et toujours souriant. Je ne peux que recommander. Je reviendrais dès que possible !!!!

Friends_and_family Family

10/10

Exceptional

29 Nov 2021

Verified traveler

Perfect

Location was perfect.staff were also perfect

Business

10/10

Exceptional

22 Dec 2019

Gilles

très bon séjour

Excellent accueil
Personnel très efficace
Standing de l’ hôtel top
SPA +piscine chauffée impeccable
Petit déjeuner moyen
Restaurant oriental à conseiller

Business

8/10

Excellent

30 Oct 2019

Verified traveler

Keine Probleme, alles in Ordnung. Sicherheit auch in Ordnung.

Business Self

6/10

Pleasant

26 Oct 2019

Baowei

酒店空调制冷系统不行