Tunis Grand Hotel

Tunisia , Tunis - Carthage Coast
Ariana, Monastir Av, El Menzah Vii, Ariana
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75 reviews shown

10/10

Exceptional

07 Feb 2026

Yves

Très bonne place , discrétion et politesse. Merci

6/10

Pleasant

25 Apr 2025

Kuzey

The shower handle was broken.
There was not enough plugs for electric use

Business Self

10/10

Exceptional

26 Oct 2024

Shakeel

Excellent

10/10

Exceptional

26 Dec 2023

Manuel

Great ambience, even better customer service

Business

10/10

Exceptional

23 Oct 2023

NADEEM

All was very well maintained and staff is very kind-helpful and welcoming.

Business Self

6/10

Pleasant

29 Aug 2023

Verified traveler

guests not allowed to bring food or water in.

Excellent air con and nice large rooms. It's nice that there is a fridge & kettle. Front desk staff not that welcoming and threatened to call security on my daughter who had brought some bottled water into the hotel 30 miniutes before we checked out. We were also charged for the water in the fridge in the room -- there is no complimentary water.

Friends_and_family Family

10/10

Exceptional

14 Mar 2023

Abdelwahab

Good hotel

Business_and_leisure Family

10/10

Exceptional

05 Nov 2022

michael

Suitable for our needs

Business_and_leisure Partner

10/10

Exceptional

04 Nov 2022

michael

Suited our purposes

Business_and_leisure Partner

8/10

Excellent

13 Sep 2022

Munir

Location

Leisure Family_with_children

8/10

Excellent

15 Mar 2022

Mohamed

Good facility, but abandoned management

Nice location plus ckean and spacious room and bathroom. Price was at the high side for what we received. Staff were helpful, trying their best to catch up with our needs.
The hotel is missing proper and active management, and it's very obvious from poor services across the board.
Was difficult to get the safebox working, I had to ask for basics such as second bathrobe, water bottle and replacement coffee cups.
Recommended to stay if your expectations are basic.

Friends_and_family Friends

4/10

Poor

05 Oct 2021

Karim

The lobby in the reception area was not airconditioned. Poor guy was sweating. It was almost 40 degrees Celsius.
The hallways are not airconditioned. Bathtub plexiglass door was leaking water. Minifridge was not working...
The staff were very friendly though :)

Leisure Family

8/10

Excellent

21 Jan 2021

jonathan

Nice hotel

Nice hotel. It was a shame that nothing was open in Tunis because of covid restrictions, but the hotel was a fine base for what I needed to do in the city

Business

4/10

Poor

04 Oct 2020

Verified traveler

The hotel is not in good condition.
At night the music is loud, can not sleep well.
Air conditioning worked not well.

Business

10/10

Exceptional

28 Oct 2019

Verified traveler

The hotel’s room was very spacious, clean and everything works just fine. The swimming pool was excellent and very clean, the breakfast was very good, the room service excellent and the prices very reasonable. The best was the stuff, specially at the front desk.
Nothing to complain.

Leisure Partner

10/10

Exceptional

25 Oct 2019

Luis

This hotel has a wonderful staff that aim to p,ease. The hotel has a fantastic breakfast and a very Inexpensive and excellent room service.
The hotel is very clean and you get very good help from the front desk.

Leisure Partner

10/10

Exceptional

21 Oct 2019

Verified traveler

Loved how helpful the people were here ! I forgot that lady at the front desk’s name was but it started with a W i think but she was amazing even when i lost my charger she called a driver to get me one ! i would stay here again and recommend it ! please give her my regards !

Leisure Self

6/10

Pleasant

23 Sep 2019

Youssouf

First night I was in room 417 and the night club was above us .loud music we couldnt sleep until 02:00am . We called receiption but nothing was done about it. The next day we rmoved to room 201. My last nightby midi night while sleeping the bed broke and my wife git shocked.we called receiption but they ciuldnt repaired it. We slept on the floor.

Friends_and_family Partner

2/10

Poor

12 Sep 2019

Sat

Frustrating hotel. Cleanliness. No towels. No service.
No lifts. You have to use stair case 3 or 4 floors.
Very disappointed

Business Self

2/10

Poor

27 Aug 2019

Radhwen

Worst of the worst !!!

It was the worst experience I have ever had in Tunisia by staying in this hotel. The service is very poor and the rooms are not well equipped ex. The hair dryer was not working and even I complained about it to the receptionist but nothing has been changed.
The receptionist lady was not friendly at all, and she tried to charge me water & drinks from the mini-bar that I have never used during my stay.
I wanted so much to cancel my journey their after 1 day stay but unfortunately it was too late as I have paid at my arrival.
This hotel doesn't deserve even 3* It's very old and there's no spa or inside pool !!
Overall Facilities are very poor and I would never recommend anyone to stay there.

4/10

Poor

20 May 2019

Barbara

Disappointment at The Tunis Grand Hotel

When bathing, either very cold water then, bam, scalding hot water. Twice before bathing, brown water came out of both hot and cold water sides. To eat in their restaurant, they charge 75 Dinars which equals about $25USD and the food they offered was of Tunisian dishes, who chose not toe eat. The only restaurant food we could eat was Cordon Bleu with Pom Frits (what Germans call French Fries). Only one bar in the hotel was open due to Ramadan. Our electronic room keys failed almost constantly requiring us to go down to the Front Desk to get help entering our room. We paid 855Euros which equaled $960 for four nights, our room was never serviced during our stay. We had to request towels and toilet paper be delivered to our room daily and leave the trash outside our rooms. We were told the rooms are only serviced once weekly. We lost power in our room for over an hour during one day and were initially told it would come back on in ten to fifteen minutes. I finally went down to the front desk and requested a room change to a room with power or a refund for our stay. When I returned to my room, the power was restored within 3-5 minutes. The front desk called our room and told us that the power had been restored.The neighborhood surrounding the Tunis Grand Hotel is very dangerous we were told with lots of robberies and assaults on foreigners, meaning us. In all fairness the staff at the front desk tried to be helpful. WiFi problems. The hotel has problems.

Partner

10/10

Exceptional

01 Apr 2019

Verified traveler

Very nice place. We enjoyed our stay and hope to visit again.

Business Family

2/10

Poor

17 Oct 2018

Verified traveler

2 Star Hotel - Dont stay there

The hotel is very old, there is lots of noises from the other rooms, the beds are really uncomfortable. The phone doesn’t work for room service. The shower wasn’t working, the hotel overall was one of the worst hotels I’ve ever stayed at. I don’t know how it got more than 2 stars

4/10

Poor

05 Aug 2018

Use to be a regular customer to this hotel
For last couple of yeras reuqested aquite room but had a load music untill late night .
Left that night and came back after 3 days for a short stay between flights had a terribe communication
With staff at reception ( same person ) changed rate upon arrival
their excuse ( each day we have a different rate ) .
It was not the story at all before i left the hotel .
O wont come back again to this hotel .

2/10

Poor

28 Jul 2018

Helen

Stuff always wants money
Bad service
Breakfast every day is same
Sweet is old
Expincive shutl

10/10

Exceptional

19 Jun 2018

James

From the front desk to the Marketing Manager- All wash first rate.

8/10

Excellent

10 Jun 2018

aiser

Nice.

Nice comfortable staying. Delicious food. Clean rooms.

8/10

Excellent

20 Feb 2018

Joanne

Transit in Tunis

I was in transit for 2 days the hotel is in a odd place
But it was not recommand at that time to stay in town Because of the manifestation

6/10

Pleasant

13 Dec 2017

Verified traveler

Poor location for tourists. Hotel reception staff were not overly friendly or helpful. Other reviews on this point were accurate but I didn't believe that reception wouldn't be helpful. Worst part for us was the smoking. If you do not like smoke then don't stay here.

10/10

Exceptional

11 Nov 2017

caroline

Excellent Hotel

Very typical tunisian hotel and comfortable. Staff were very helpful and the receptionist was exceptional so friendly and helpful. Nothing was too much trouble for her.

6/10

Pleasant

02 Sep 2017

Verified traveler

its ok

8/10

Excellent

21 Aug 2017

Susanne

Surprisingly Nice!

I have stayed in many 4 or 5 str hotels in Tunis. This one was surprisingly nice. Welcome beverage and snack at reception. Clean, nice room with outdoor pool and restaurant. Nice balcony.

Family

8/10

Excellent

17 Aug 2017

Verified traveler

Good hotel for a stop over with the kids, we would stay again if we visit Tunis.

6/10

Pleasant

22 Oct 2016

Verified traveler

The hotel ner the city, it is good! But need moor caffe and restorant

4/10

Poor

04 Sep 2016

David

A tired hotel in need of a lot of TLC

The air conditioning in the rooms appears to be very dated. The control is a standard thermostat dial with the controls Speed 1/2/3, On/Off, and Heat/Cool. In my first room (406) the temperature would not go below 28ºC and the speed would only run at level 2 (Levels 1 and 3 would turn the fan off completely). After two days of complaining, they finally admitted that they could not fix it and moved me to another room (506). The A/C controls worked correctly here but again, I could not get the temperature to drop below 28ºC. I gave up at this point as I was checking out the next evening and just kept having cool showers to treat the mild heatstroke I suffered during my stay.
The hotel needs to pay attention to its maintenance otherwise it is going to be losing a lot of potential customers as more and more people post unfavourable reviews online.

10/10

Exceptional

26 Aug 2016

Marianne

Beautiful hotel in Tunis

Had a lovely stay at the end of my holiday in Tunisia. Everything was perfect. Especially the hotel staff which was very helpful and friendly. The only thing that brought it down was the quality of the food - both the breakfast and the room service, but especially the food from the room service was bad. I ordered three separate meals and they were all very disappointing.

8/10

Excellent

28 Jul 2016

suzanne

Excellent Hotel

Excellent hotel, lovely large room with comfy bed and huge bathroom

Partner

10/10

Exceptional

16 Jul 2016

Verified traveler

Staff is friendly, room is nice and clean. Good location

8/10

Excellent

01 May 2016

Dr. Mohanad

Near to TUN Airport, and X20 Highway.

Nice, calm and elegant hotel, room is nice, food is fresh and employees are friendly and nice.

10/10

Exceptional

20 Nov 2015

Fouad

Excellent

Excellent stay. Highly recommended. Great breakfast. Nothing bad to say.

Partner

10/10

Exceptional

20 Nov 2015

Fouad

Excellent

Excellent stay. Highly recommended. Great breakfast. Nothing bad to say.

Partner

10/10

Exceptional

31 Oct 2015

Bassem

Nice hotel for business use.

very well friendly staff.
the hotel is offering a good service

10/10

Exceptional

24 Oct 2015

Bassem

Nice hotel for business and close to the city

Friendly staff and very helpful. very clean rooms and spacious

10/10

Exceptional

17 Oct 2015

bassem

very nice hotel for business use

good facility and proffessional staff.
rooms are spacious and very clean

10/10

Exceptional

10 Oct 2015

Bassem

Wonderful hotel for business use

Very nice and friendly staff and good atmosphere for business use

10/10

Exceptional

21 Sep 2015

Mark

Great Hotel

Stayed for 4 nights , great loaction , staff helpful especially the restaurant staff Nahla , Fathi and the manager Ridha.
Room comfortable and cleaned daily to a high standard.
Wifi excellent throught the hotel.
Will return.

8/10

Excellent

17 Sep 2015

Glyn

Tunis Grand

Nice hotel but surrounded by run down buildings, nowhere to walk to, car required. Staff average, need to be asked to do things which you would notmally expect them to do automatically. Good food, nice bars

6/10

Pleasant

10 Sep 2015

abderrahim

it was good

10/10

Exceptional

17 Aug 2015

Mohamed

On business

Stayed there 2 nights while on business. Hotel location was perfect for my needs. Close to everything. The room was very comfortable and staff was nice.

10/10

Exceptional

29 Jul 2015

Verified traveler

My wonderful stay

wonderful staff, good restaurant, and amazing pool. Worth a stay anytime and close enough to airport to get there quickly while still being far enough away to enjoy rest of Tunis.

10/10

Exceptional

29 Jul 2015

David

beautiful Tunis Grand Hotel

absolutely loved it, the breakast was delcious and full of variety. I made request to extent stay and requested taxis multiple times and all the staff were so helpful. Best service that I had while in Tunisia. Cannot wait to stay there again.

8/10

Excellent

23 Jul 2015

BBK

the staff was helpful. rooms need redocorating

The location was good for me. Good security. Helpful in booking taxis for a concert in Carthage. Basically the staff tried to please me. The upgraded rooms were spacious. It felt roomy. If things did not work they sent someone right away to fix it. I liked it as it suited my purposes in that I was near to my friends' home. Hotel is situated in a residential area. You feel safe there.

8/10

Excellent

03 Jul 2015

Verified traveler

great

great

Family

8/10

Excellent

11 May 2015

Howida

Experience

not bad

4/10

Poor

21 Sep 2014

Kirat R Turakhia

We are business people, this hotel not at all service oriented, also Breakfast facilities is bed and Room doesnot have comfortable facilities.We cannot grade such hotel as 5 star facilities , it should have 3 star

6/10

Pleasant

02 Aug 2014

Abul Meej

Acceptable hotel.

Should not be rated as a 5 stars hotel.
It is an average hotel in everything, even the food quality.

4/10

Poor

20 Jun 2014

Verified traveler

I don't recommend this hotel

not happy and I don't recommend it to any one
reception hall needs some decoration

10/10

Exceptional

27 Nov 2013

Sam

Right in the Center of Tunis!

Very nice Hotel, would go back anytime!!

10/10

Exceptional

22 Sep 2013

m.h

Good hotel

Good hotel but no brakfast with the room and you have to pay for each person.

10/10

Exceptional

10 Jun 2013

Enrique

excellent hotel

I have used this hotel for the past 5 business trips to Tunis, excellent staff, friendly, attentive above all is excellent. I strongly recommend it.

8/10

Excellent

08 Apr 2013

Verified traveler

Nice Hotel

Hotel staff was very friendly and willing to help with anything I needed. Hotel is located in more of a residential area than in downtown Tunis. Room was nice and I slept well.

10/10

Exceptional

22 Jul 2012

Michael

Really enjoyed the Hotel

With all the uncertainty after the revolution we found the hotel to be a quiet oasis in Tunis. The hotel was beautiful the staff was very nice and kind. Even the simplest room was stunning. We were offered a drink and fruit platter immediately after we checked in. A true 5 star hotel.

Family

8/10

Excellent

12 Jul 2012

Seff

Great, not quite excellent though.

A great hotel but let down slightly by the inconsistency in pricing for extra adult or extra child.
The hotel ended up charging me around £20 more because they would not take payment in pounds - only in euros. Also, on the last day i ordered a taxi that was supposed to take me to the airport one hour before my departure. I came to the lobby, taxi was outside. Went out to get in to the taxi to be told it was on its way. It was clear what had happened and that was the hotel had given my taxi to someone else. Very unprofessional.

Anyway, sorted it in the end by getting two normal cabs for my family and i. (Be careful, taxi drivers in Tunisia are all out to make a fast buck and will rip tourists off when possible).

Leaving aside the negative parts, i was pleased overall with the hotel. The rooms and bathroom especially were closer towards worldwide five star standards. Other supposed 5 star hotels in tunisia are nowhere near \"true\" 5 stars.

A great effort from the team overall. I would certainly return to stay in this hotel.

8/10

Excellent

21 May 2012

Stuart

Grand Hotel Indeed

A very grand hotel indeed (for Tunisia that is).. - just beware of breakfast - 50 dinars for two is outrageous for some bread and juice!

6/10

Pleasant

16 Dec 2011

Verified traveler

Good hotel but with certain limitations

This hotel looks beautiful and the rooms are very nice, but there are some limitations.

The bar which looks good at first sight is very poor. During the three days I was there I only saw one other Customer in there, so the place was dead and the reason is probably because they don't sell alcoholic drinks. They sell cans of none alcoholic beer, coke and fanta and that's about it. Not good enough in a supposedly five star international hotel. Wireless internet was a disaster and several people mentioned this so it wasn't just me. Another annoying thing was the motion sensors on the corridor lighting. At regular intervals you are plunged into total darkness and you are forced to walk to make the lights come on again. It could be dangerous and its certainly disconcerting.

10/10

Exceptional

05 Aug 2010

Amy

Perfect hotel

i love this hotel. it's a business hotel with a pool!!! it's a new hotel so everything is new and comfy. very nice facilities, rooms are spacious and comfy, service is amazing.

the pool is a little smaller than in other hotels but keep in mind that this is a small business hotel so the pool is not gonna be crowded anyway. the hotel keeps pool towels in every room and they are nice.

they have free internet and can loan you cables for free. the wifi was also free in the room. they also have several ports so multiple people can plug in their cables.

the restaurant is nice but small (again, this is a small hotel) and the food selection is not very large. but everything was delicious and tasty.

4/10

Poor

30 Jun 2010

yasir

worst hotel

Bad service, lack of respect for the guest, food is very bad.

4/10

Poor

20 May 2025

Raoudha

L'hôtel s'est dégradè let n'rest pas totalement \"sorti\" de la période COVID-19. Mauvais dialogue avec la récèption. J'ai perdu ma confianCe en cet hôtel

10/10

Exceptional

28 Apr 2025

Trabesli

J’ai passé des bonnes moments, hôtel bien placé. Personnelle très sympathique

10/10

Exceptional

24 Aug 2024

Nabil

la propreté de la suite, le personnel très professionnel, la sécurité à l'intérieur et à l'extérieur, les services proposé, tout à été parfait!

Leisure Family

10/10

Exceptional

24 Oct 2023

Dominique

séjour inoubliable je suis très content merci

Leisure Self

2/10

Poor

24 Aug 2023

Ali

Besvikelse

Jag måste tyvärr säga att min vistelse på Tunis Grand Hotell var en besvikelse. Förväntningarna på ett 5-stjärnigt hotell var höga, men tyvärr motsvarade inte hotellet dem. För det första var det uppenbart att hotellet inte höll den standard som vanligtvis förknippas med en 5-stjärnig anläggning.

Det mest påtagliga problemet var bristen på luftkonditionering. Att stå ut med den heta temperaturen utan möjlighet till avkylning gjorde vistelsen mycket obekväm. Det är otänkbart att ett hotell av denna kaliber inte kunde erbjuda grundläggande komfort, och det påverkade verkligen hela upplevelsen negativt.

Utöver detta var servicen också under förväntningarna. Personalen verkade inte vara särskilt engagerad i att göra gästernas vistelse behaglig. Det fanns en brist på professionell och vänlig attityd, vilket är något man förväntar sig på ett hotell av denna nivå.

Rummet var också en besvikelse. Möblerna var slitna och gamla, och renheten lämnade mycket övrigt att önska. Att betala för ett lyxigt rum och sedan mötas av en sådan standard var verkligen frustrerande.

Sammanfattningsvis kan jag inte rekommendera Tunis Grand Hotell baserat på min erfarenhet. Det var långt ifrån det 5-stjärniga hotellet det påstod sig vara, och bristen på luftkonditionering gjorde vistelsen otroligt obekväm under den heta perioden. Jag hoppas verkligen att hotellet tar till sig av feedbacken och gör nödvändiga förbättringar för att förhindra att andra gäster går igenom samma besvikelse.

Friends_and_family Friends

10/10

Exceptional

09 Jul 2023

Conny

Bokar gärna igen.

Fint stort rum 15 minuter bed bil från flygplatsen och hjälpsam trevlig personal. Vi hade en jättebra vistelse och kommer gärna tillbaka.

Friends_and_family Family

8/10

Excellent

10 May 2023

Womin Marcel