Name: Beach Club Resort Residence And Spa
Address: 18 Via De Luna, Pensacola Beach, 32561, US

10/10

Exceptional

20 Apr 2026

Leslie

Encantada con el lugar se los recomiendo y el precio aceptable valió la pena mi estancia en Beach club resort&spa. Un hotel bn ubicado y muy bonito. En verano volveré a repetir

Family_with_children

6/10

Pleasant

14 Apr 2026

CINDY

The room was very clean. The kitchen was fully equipped. The area was absolutely beautiful. We were completely satisfied until the refrigerator/freezer broke. We didn't realize it until we noticed the ice cream sandwiches melted in the box. The waffles were mush!! We had to throw away everything from the freezer. The fridge wasn't cold enough for the dairy meats so to be cautious we threw away all the food. I contacted the desk. A hotel maintenance person confirmed it wasn't working. The desk calls me and says they are sending up a small refrigerator. Then a I get another call telling me they can't get a small refrigerator before we check out on Saturday. They apologize and say they will give me a $50 credit for the food I lost which was actually more than that. We ended up leaving earlier the last day especially since now we have no refrigerator. To date I've never seen a $50 credit. It just turned me off and the sad part is I would have given this 5 stars if that hadn't happeded.

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Amye

Great place to stay!

Friends_and_family Family

10/10

Exceptional

29 Jun 2025

Philip

Family vacation

Very well cleaned a very nice location within walking distance to many things.

Friends_and_family Family

10/10

Exceptional

09 Jun 2025

Raad

5/5 loved it

Partner

10/10

Exceptional

13 Apr 2025

terry

Good location.

Leisure Family

4/10

Poor

14 Dec 2024

Samuel

If Clickbait Was a Place

Avoid this place at all cost. Interior and exterior is outdated and poorly maintained. I booked for five nights, ended up leaving after a one night. Don’t trust the images online. Seriously please listen.

Friends_and_family Friends

10/10

Exceptional

18 Jul 2024

Darren

Amazing location, beautiful property and exception amenities. The only thing I’d change is that the bed was listed as being a king, but definitely more like a full.

Leisure Partner

10/10

Exceptional

25 May 2024

William

We really enjoyed our stay. We were in the Cabanas and the direct access to the pool and beach and all other amenities was perfect. Will definitely go back next year and stay here.

Leisure Partner

8/10

Excellent

24 Mar 2024

Gail

Nice place to stay

Very nice facility. Pools are nice and the fitness room is amazing. Stayed in a 1 BR unit so we were not in the towers and they put us on the first floor so view of the ocean was blocked by the dunes. Would prefer to say in the towers which are 3-4 BR units. Will bring guests next time. Would be nice to have a bar by the pool, but there re plenty within walking distance.

Partner

6/10

Pleasant

18 Mar 2024

Jo

I didn’t get to choose the condo through this site, therefore I was put on the first floor in front of the dunes. I couldn’t even see the beach. The chairs on the balcony should be counter height at best. I was really not that impressed. However, I have dated at the Beach Club on higher levels and enjoyed my stay.

Leisure Self

10/10

Exceptional

20 Feb 2024

Rodney

Love the spa on site!!

Leisure Partner

10/10

Exceptional

27 Aug 2023

Carole

Great destination!

This is a beautiful beach hotel in a thriving little district of shops and restaurants.

Partner

10/10

Exceptional

28 Apr 2023

Wayne

Home away from home

Leisure Family

8/10

Excellent

27 Nov 2022

Gerald W.

Excellent Location and awesome Room…Bad Bed.

The Beach Club property was very clean and well maintained. Our room was also spotless. The views were amazing. My wife and I enjoyed the full size kitchen and the balcony. We appreciated the way our balcony and living area gave the feeling of complete privacy. We did not like the full size bed that was hard as a board. Our room was adjacent to the swimming pool in the A building. So the wailing kids in the pool made it difficult to to take naps. We would definitely come back with our own pillows and ear protection. So…request a room AWAY from the pool.

Partner

10/10

Exceptional

09 Aug 2022

Erik

The overall property was good? The room was not cleaned very well that showers had a lot of hair left in drain and dust built on furniture. Outside of that, it was great.

Leisure Family_with_children

4/10

Poor

06 Jan 2022

Fadi

We booked 3 different units at this facility for 3 groups of the family. 2 of them were 2-room units and 1 was a 4-room unit. Based on the information on their website and the ones provided by their staff on the phone, you get the impression that the only difference between the 2-room units and the 4-room unit is the size and number of rooms. After we checked in we realized that these rooms are not on the same planet. All the 3-room and 4-room units are in the main tower and these are luxurious while the 2-room units are located in a nearby cabana building and are at a much lower quality. The cabana units are outdated, and poorly designed looking like a bus with a long narrow hallway leading to the main room. I’m shocked by the difference in quality between the tower and the cabana units and more shocked by the misleading marketing for this. On their website, they basically sell you the nice photos of tower but give you the ugly cabana rooms.
One last note regarding booking through Expedia. I felt that this facility treated my booking differently because it was through Expedia as they refused to assign me the rooms when we booked weeks in advance. We were told that Expedia bookings are only assigned a day or 2 before check in which tells me they give you the rooms that no one wants. This is a recurrent trend of hotels but it was so blunt with this one. Even though Expedia has always been good I will not book a hotel through them again because of this.

Leisure Family

10/10

Exceptional

02 Jan 2022

Renae

This property was everything we wanted it to be we will definitely book it again

Leisure Partner

8/10

Excellent

08 Nov 2021

John

Great location for the Blue Angels

Broken furniture on the balcony and smelled like weed in the master closet! Nice view of the beach to see the Blue Angels performance. Cable WAS HORRIBLE. The 2 king size beds in the condo were some of the hardest mattresses that I have even slept on. Front desk said they were aware of it but didn’t offer any kind of discount for the above stated issues. Not sure if I will return to this property and if I do it will be only because of the location to see the Blue Angels!

Friends_and_family Friends

6/10

Pleasant

11 Oct 2021

Regina

had a condo which was pretty nice,but not a good view hidden by sand dunes. Felt unwelcomed at check in when they couldn't find my reservation and it felt like they scrambled to get my room. Kind of odd considering the property called me prior that same week to verify(they also had wrong date) I think they were hoping we didn't show. Had no other interaction with anyone on this property after check in.

Leisure Partner

2/10

Poor

27 Sep 2021

David A

I have nothing to say! Disappointed!

Leisure Family

4/10

Poor

10 Aug 2021

Verified traveler

Location is great and convenient.
The unit was gross, beyond old and unkempt from door with duct tape on it to 80’s old and dingy furniture. The linens were absolutely gross to the point I went to a nearby home store and purchased bedsheets, blankets and pillows as it was the only way I’d stay there. Will NOT be staying there again. EVER.

Leisure Family

8/10

Excellent

13 Jun 2021

Verified traveler

The only complaint would be how sparse the kitchen was. Not enough cookware

Leisure Partner

6/10

Pleasant

14 May 2021

Verified traveler

The condo have a nice view but it need a lots of maintenance, bed is terrible, shower curtain is moldy, we have to pay $ 200 extra at the check in for protection insurance ( non refundable) we stay there for 6 nights and when I asked for clean towels and toilet paper they told me I have to buy my own after the 1 roll was there and to wash the old towels 😏

Leisure Family

6/10

Pleasant

24 Apr 2021

Verified traveler

Stayed in the cabanas, which were fine. WiFi didn’t work which I needed on day 1 to be able to work; made countless calls for help and was ignored until the evening before we checked out- too little, too late! Terrible customer service and I wi never stay here again.

Leisure Family

10/10

Exceptional

09 Mar 2021

Verified traveler

Great being so close to the beach. Indoor pool and hot tub were great also

Leisure Partner

8/10

Excellent

24 Feb 2021

Sarah

Resort refused to refund b/c booked thru expedia

The resort was nice, however... there was a massive snow storm the day we were to fly to Pensacola and american airlines cancelled our flights. We tried Delta and United and all airlines were down due to weather. We were NOT able to arrive on the first night of our reservation. The resort refused to refund us for that one night. We did come a day later and stayed 2 of the 3 nights we had reserved but I was shocked they would only provide a \"credit\" for the night we missed. I have no plans to return here so this was a waste. They said it was because we booked through expedia. Had we booked direct, they would have refunded us. Very disappointing and makes me think we should not use Expedia or Hotels.com again ... ever.

Partner

8/10

Excellent

09 Jan 2021

Patricia

Everyone was very nice. Had to stay extra day...was good

Business

6/10

Pleasant

14 Dec 2020

Verified traveler

Wonderful view and close to many restaurants. The living room furniture needs a deep clean and there is some damage found when we walked in. Some fixtures didn’t work.

Leisure Family_with_children

2/10

Poor

26 Nov 2020

Cleo

HORRIBLE DONT WASTE YOUR MONEY HERE PLEASE it was nasty the mattress had mold and the sheets were old and bloody. We couldn’t change units bc we arrived late. So it’s nobody there to help you other than just after hours call.
The next morning the manager told us that we were lying and that the only thing she could do was to change the sheets. After I made it clear that it was mold and no way we were going to stay there. We finally change unit and again no sheets were clean but this time was no mold on the mattress. Very old furniture the smell was horrible sofá was dirty from both units and furniture very old the freezer from both units makes this loud noise that you can barely sleep.
DO NOT RECOMMEND THIS PLACE AT ALL.

Friends_and_family Family_with_children

6/10

Pleasant

16 Nov 2020

Verified traveler

Bad experience overall - deceptive advertising

Really mixed visit.
1. Condo’s balcony was amazing it made our stay.
2. The online reservation was VERY deceptive and posed like we were reserving a specific unit like vrbo but acted like a hotel and randomly gave us an inferior unit view when we got there.
3. After hours manager was curt and quoted from the Expedia/hotels rule book of terrible service quotes until I insisted on better service and more transparent behavior. She eventually changed our room. And gave us a room that had been cleaned but not inspected.
4. The photos on the website are WRONG showed wrong rooms and the umbrellas on beach show the portofino umbrellas miles up the beach - bad bad bad.
5. Overall we felt deceived and with the after 4 pm check in and 10 am !!!! Check out it was a bad experience.
6. The owners of the units deserve better.
7. It’s a nice building WHY the deceptive terrible service?

Friends_and_family Family

10/10

Exceptional

10 Oct 2020

Kelley

Amazing location on the beach with awesome gym, spacious living area and great kitchen! We can’t wait to come back!

Friends_and_family Family

10/10

Exceptional

23 Mar 2020

Michele

Beautiful

Beautiful setting, close access to restaurants and shops, friendly staff.

Friends_and_family Family

8/10

Excellent

18 Mar 2020

Verified traveler

The location was perfect. Nice balcony facing the beach. Nice place to stay.

Leisure Family

6/10

Pleasant

12 Mar 2020

Verified traveler

Very Disappointed!

First I would say to find out where the condo is located that you are renting. If it’s not in the towers you may end up with An old beaten down condo like we did. The only part of the condo that was any good was that it was literally right on the beach. Other then that the stay was terrible.
On arrival we had to sign all kinds of paper work then promptly walked into a dark and dated condo that smelled like pot. I called the front desk because I was pretty sure it was coming from next door but no one ever came to see what was going. This continued for the entire weekend along with a full scale party that went on until 4am on Sunday night. I called security about 3-4 times they came but nothing changed and the last time when it was 3am we were told that there was nothing they could do and to call the police. So I am still left wondering what all the paper work was for....
So while the location of the property was fantastic and we were in walking distance of everything sadly I am very hesitant to stay there again.

Friends_and_family Friends

10/10

Exceptional

24 Feb 2020

Jackie

16th floor

Great View of Beach. Very clean and spacious condo. Checkin was easy. Perfect location. 16th Floor rocks.

Friends_and_family Friends

10/10

Exceptional

24 Feb 2020

Tick

This property was beautiful! Lovely pool area, great condo and right on the beach!

Leisure Partner

10/10

Exceptional

04 Feb 2020

Anonymous

Great place to stay. Very clean. Pool hours for kids are only 12 to 6 which should be mentioned here but the indoor pool in our February stay is a must in this area and this one was excellent. Security is great because it is gated. There is no food on site but you have everything you need to cook and restaurants are within walking distance. We wouldn't stay anywhere else is we went back.

Friends_and_family Family

6/10

Pleasant

07 Jan 2020

Verified traveler

Furniture could use some updating. Everything else seem to be fine

Leisure Family

8/10

Excellent

03 Jan 2020

Sam

This was a great find, right on the beach. Quiet rooms and easy to access. The gym was very nice and the pools were clean.

Leisure Pet

2/10

Poor

05 Nov 2019

Nick

Unaccpetable room, blood or poop stain on the shower curtain. Hair in the tub. Dust mites setting off my allergies on a 3am arrival.
Plumbing fixtures on disrepair in replacement quarters.
Their new tower will be in the sam condidtion as their old tower in no time lowballing maintenance work. And obviously the cleaners don't give a rip.
Indicators of absurd incompetence.
My 4th year usung this place. I come every year. I will not use a Premier Property ever.

Friends_and_family Family

10/10

Exceptional

08 Oct 2019

Verified traveler

Everything was great. Room, pool, beach, access to food, etc.

Friends_and_family Partner

10/10

Exceptional

16 Sep 2019

Wendy

FABULOUS!!

It was the most amazing thing we've done!!!

Family

2/10

Poor

10 Jun 2019

Verified traveler

This property cancelled my cleint booking that was book online and they had no where to stay.

Friends_and_family Family

6/10

Pleasant

04 Jan 2019

Agnes

Need some serious remodeling in the bathroom. I love sitting in the living room and opened up the curtains to watch the beach. Beautiful!

Leisure Partner

10/10

Exceptional

21 Dec 2018

Verified traveler

ON THE BEACH, great view, nice pool, restaurants near by.

Leisure Family

6/10

Pleasant

27 Nov 2018

karla t.

Inaccurate information but a lovely unit

The accommodations were lovely. However, the description is not accurate. In the description, it says there is only 1 bathroom. There are actually 3 bedrooms and 3 bathrooms. Also, I booked and paid through VRBO. When I went to check in I was told this was an Expedia booking and I owed more money for a resort fee/damage fee. In all of the information, I have it never said I would owe more once I check in. I felt this was shady on VRBO's part and I will have trouble using VRBO in the future. Overall, the unit and the facilities were nice and clean.

10/10

Exceptional

26 Nov 2018

Patrick

Beautiful place!

Family

6/10

Pleasant

21 Nov 2018

sandra

The condo was very nice and roomy, clean and has a great view. It is in a good location, with lots of places within walking distance. A few issues however. The bedroom window overlooks the hallway that has a light on all night. The blinds do not block the light. We put pillows under the blinds but still did not block out all the light. We lost our internet for a day and a half. The staff was very responsive, but the weather was so bad when we were there in November, we needed internet service as we were stuck inside. My biggest beef is that the indoor and outdoor pools have no towel service. Since there is just a view bath towels in the condo, and you need to use them for bathing in addition to the pool and beach ( had I known I would have backed towels), you need to do laundry ever few days.I have never been to any other resort that did not provide pool towel service.!!

Partner

6/10

Pleasant

03 Nov 2018

April

Listing facts are wrong

The unit itself was okay, but many of the facts on Hotels.com were inaccurate or misleading. First of all, there is a $159 “booking fee” charged by the resort at check in. This is listed in the fine print section on the website. Not obvious at all and for a 2 night stay adding $80 per night for nothing so it made this a poor economic choice. Secondly, there is no breakfast available at the resort as listed. The indoor pool is only allowed for families between 12-6 and is adults only the rest of the time. Why? There are codes and key fobs to get into everything. Security is tighter than Fort Knox which is inconvenient. I would not recommend this booking for a short stay- isn’t worth the $$$$

Family