Name: Hilton Pensacola Beach
Address: 12 Via De Luna Drive, Pensacola Beach, 32561, US

2/10

Poor

27 Jul 2026

Stephen

We stayed 3 nights and 4 days. Our room was not cleaned at any point during our stay. The cleaning staff stopped one door before ours on day two. I called the front desk and they said the cleaning staff was extremely busy and they would add us to the list for the evening and send someone up, yet no one ever showed. On day three they came into the room, picked up the trash I put by the door, collected the dirty towels I put by the door, and dropped off clean towels without cleaning the room, making the beds, or anything else. They advertise that if you purchase a pool pass you can use the pools at their location as well as five neighboring hotels, yet all of these hotels that we went to stated they were no longer participating in the pool pass as of two weeks prior to our stay. This is the absolute worst Hilton location we have ever stayed at. Do not go here, save your money and stay elsewhere.

10/10

Exceptional

26 Jul 2026

Carrie

I decided to Upgrade my stay to a balcony Suite. Sooooo worth EVERY penny. This property is constantly updating the exterior and interior. Room was clean, fresh, modern. The Tiki bar was beautiful. Perfect for tons of Sports viewing with the BEST view of the Gulf. My 14 and 17 year old were extremely comfortable in the room and the hotel had great music by the pool for families getting that beach vibe. Hotel staff was extremely professional even with a lobby full of guests. Can't wait to book my next visit.

Family_with_children

8/10

Excellent

21 Jul 2026

Vanessa

Nice stay at this hotel but the rooms need to upkept better, especially the bathrooms.

Family

4/10

Poor

20 Jul 2026

Richard

Check-in was one of the worst hotel experiences I’ve had. I arrived around noon, and while I completely understand that my room wasn’t ready yet, I was told I would receive a text by 4:00 PM when it was available. That text came after i found on app I could check in thru app.

Later, I checked the Hilton app, which showed my room number and allowed me to check in, but then it said I still had to visit the front desk to activate my digital key. When I got there, there were only two employees working and the lines were extremely long. I waited over an hour just to receive a physical room key. One employee repeatedly had to leave the desk to ask a supervisor questions, which slowed the process even more.

A third employee was eventually brought in, and she quickly helped me get my key. I asked if my digital key would begin working, and she said it would. However, the app still tells me I need to return to the front desk, even though I already have my physical keys.

The room itself may be fine, but the entire check-in process was disorganized, inefficient, and frustrating. Better communication, proper staffing during busy check-in times, and a digital key system that actually works would have made a huge difference.

Also. Who runs the phone system? From my room I hit Guest Services on the phone and it said “sorry this number not in service”. You have a room phone and cannot call Guest Services. What place does that? Shower gel was not filled in shower. Lotion holder broke.

Friends

6/10

Pleasant

16 Jul 2026

Firas

Rooms are way too old. Breakfast is the best thing in this hotel

Family_with_children

8/10

Excellent

16 Jul 2026

Janet

The only thing we did not like is we were never able to get into the hottub, we were there Sunday to Wednesday and everytime we wanted to get in the hottub it was full of small kids with their float devices or parents with small kids wearing diapers, and they just never got out, even late at night. That was the only problem without stay, we loved the air show and the cleanliness of the entire place

Partner

10/10

Exceptional

16 Jul 2026

Debbie

Yes it was but next time we want to get a room closer to the middle of the building. We were in the last room on the end and their huge A/C Units were right there and it was too noisy for sitting on the balcony.

6/10

Pleasant

15 Jul 2026

Emily

Great location on the beach!

Family_with_children

8/10

Excellent

15 Jul 2026

Angela

Sweet & simple

Partner

6/10

Pleasant

15 Jul 2026

Erika

The amenities would be great if they were cleaner and better maintained, the pool has mold that can be clearly seen from de balcony.
The borders surrounding the pool are al stained. I have a pool in my house and u know these stains are the resold for lack of properly brushing them.
The as only one elevator (1/2) working that day,
The bathroom was not properly cleaned in my room, curtains to the balcony were extra dirty, the door that covers the refrigerator was broken.

On the positive side, staff was friendly and location is very good

10/10

Exceptional

12 Jul 2026

Subrahmanya Krishna

Enjoyed the stay !

10/10

Exceptional

11 Jul 2026

Kyndrah

BEAUTIFUL view. CLEAN rooms. Housekeeping amazing. Short walk to the beach. Staff was kind and helpful. Bathrooms were great. Beds were comfy. The only negative I can say about it, is you have to pay extra to use their pools, and to eat their breakfast. You even had to pay $3 for the bottles of water they had in your room. But overall, great experience.

Family_with_children

4/10

Poor

11 Jul 2026

John Everett

Where we stayed in the older part of the hotel (Tower 1) floor 5 was awful. We had asked to switch rooms. The smell was musty and dirty in the first room. Ceiling and walls were dirty and peeling off. Walking across the carpet your feet were black from filth. Mold everywhere in tile grout and bathtub seals. Closet door was falling off and broken. Bathroom mirror was coming apart. When we showered the bathtub wouldn’t drain for hours. The bottom of the tub was also cracked and broken. Expedia incorrectly states that this room will accommodate 5 guests. With two queen beds we couldn’t walk past each other there was so little room. Forget a rollaway bed, it wouldn’t fit. For the beachfront view it was underwhelming. The balcony was dirty with sand and falling apart. The rooms overlooked the poorly maintained pool area and disgusting rooftops below. The second room we got moved to was only slightly better with other similar issues. We wanted a clean comfortable place to rest but couldn’t find that here. After two nights we found lodging elsewhere. The staff was very friendly and helpful. We would never recommend this location and never stay here again.

Family_with_children

8/10

Excellent

09 Jul 2026

Laura

Great hotel for families. Breakfast at the hotel was amazing. Easy walk to the beach, shopping, dinner and dessert. Hotel staff was very kind.

Family_with_children

8/10

Excellent

09 Jul 2026

Sydia

Arrived early was told we would be texted in a couple of hours before 4pm when room was ready. No text came requiring multiple times of standing in line to check in room status. We did get a room by 4:05. The family we were traveling with, with young children, were told the same thing. Check- in time was 4pm. After several false promises to text and standing in line their room was ready at 6:00pm!!!!!!!!

Check-in and room readiness process has gone downhill. Hopefully, they can correct this.

Pay for the breakfast included option! The breakfast options are great and will hold you until dinner time. Cafeteria staff are wonderful!

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

janet

Not 100% cleaned but the view, amenities

8/10

Excellent

07 Jul 2026

Sylvia

Great location..nice pools and kid friendly. Beach amenities only include towels and showers. Chairs and umbrellas are additional fee on the beach. Food and drinks were also decently priced and delicious. Lots of restaurants within walking distance. We definitely want to return.

Family_with_children

4/10

Poor

05 Jul 2026

Mike

You are paying for the view.

Family_with_children

10/10

Exceptional

05 Jul 2026

Kelly

Great place we love staying there.

Family

6/10

Pleasant

05 Jul 2026

Ilie

.

Partner

10/10

Exceptional

30 Jun 2026

Julia

Clean room, beach view was really nice
Will stay again

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

NiCole

Beautiful views and friendly staff.

Family_with_children

8/10

Excellent

29 Jun 2026

Emily

We arrived early and the front desk staff worked with the cleaning staff to make sure we were able to check in early. It was much appreciated.

Partner

10/10

Exceptional

28 Jun 2026

Jessica

We really enjoyed.

10/10

Exceptional

28 Jun 2026

Melisa

We loved the pool and quick access to the beach.

Family_with_children

8/10

Excellent

28 Jun 2026

Kimberly

We liked the location. The pool area was nice but needed maintained throughout the day. Garbage cans were overflowing by afternoon, the trash around and under the abandoned chairs was gross. Staff needed to be walking around all day cleaning up. There were even used straws floating in the pools. The beach assess was great and appreciated the chair & umbrella rentals. The hotel room was clean and the restaurants were good.

Family_with_children

10/10

Exceptional

27 Jun 2026

Donna

Very nice. Clean friendly staff beautiful pools and right on the beach. Amazing breakfast will be back

Family_with_children

10/10

Exceptional

27 Jun 2026

Chansey

Everything was so smooth. They have amazing staff and lots of things to do close proximity. Restaurants food great. Plan on coming back again.

Partner

10/10

Exceptional

27 Jun 2026

Shaquirra

Very clean, staff was nice and helpful

Family_with_children

10/10

Exceptional

27 Jun 2026

Julie

Na

10/10

Exceptional

26 Jun 2026

archie

The event coordinator went out of their way to help accommodate the parking situation that I had. Five stars all the way thank you.

Family_with_children

10/10

Exceptional

25 Jun 2026

John

Great place and staff was awesome

Family_with_children

8/10

Excellent

23 Jun 2026

Maria Fernanda

Nice beach view and access. Good location.

Family

10/10

Exceptional

21 Jun 2026

Nena Kathleen

Pool was big his sometimes a little dirty but had a blast and everyone was so nice

Friends

10/10

Exceptional

20 Jun 2026

Philip

Great beach access and outdoor bar area

Partner

10/10

Exceptional

20 Jun 2026

Jorge

Best place to stay...

6/10

Pleasant

19 Jun 2026

Nicole

The pictures look NOTHING like the room. I am so tired of hotels getting away with using AI photos. The price was NOT work it. Also, the view was not as shown and we got stuck right next to the generator, so we heard that all night which was not fun to listen to. We booked the king deluxe room and it was so outdated and there were stains on the curtains and the door was so old I was having to use force to open and close it. I did take videos, but apparently I can only upload photos. Then for some reason on the day before we left, both our room cards stopped working and I tried to contact the front desk via the chat and no one answered, so my husband when down there and since he wasn’t on the reservation, they wouldn’t let him get the keys updated. The front desk never tried to contact me. So I had to carry all of our stuff down and go to the front desk being pregnant b/c our cards stopped working and no one was answering. I’m not impressed with the rooms, views, or the service and definitely not worth the price. Also the WiFi was having issues. Thank goodness I brought my own with me.

Partner

2/10

Poor

17 Jun 2026

callie

Our room had stains on the walls, hair on the bathroom shower not from us, mold on all the lamp shades and all of us our stuff was damp from just being in the hotel room.

Family_with_children

4/10

Poor

16 Jun 2026

German

Need maintenance on the doors ,no soap on the shower,the tub don’t drain good when the guy whent to clean the room did not mak it right ,I’m upset and not happy tks anyway also the AC unit is bad make a lot noise terrible

10/10

Exceptional

16 Jun 2026

Alexandria

Very family friendly. Multiple restaurants were helpful. They accommodated our large party. Very convenient location to the boardwalk and all things Pensacola

Family_with_children

10/10

Exceptional

14 Jun 2026

RACHEAL

Did not feel breakfast was worth the price. Hotel was clean and staff friendly.

Partner

10/10

Exceptional

13 Jun 2026

Shawn

Checked in late around 9pm and the manager informed the clerk that she upgraded us to a king parlor. Extremely nice to do so but it messed up our bedding arrangements. There were 3 of us the first night with another coming the next night. No one wanted to share a bed with another person! So that’s why I had originally booked the queen suite with the bunk beds. She gave away our room but was able to accommodate us the first night with all separate beds. She went above our expectations and gave us a full 2 bedroom 2 bath full kitchen awesome suite the rest of our stay. I think this was the best room in the hotel. Also comped our breakfast for 4 the whole stay. She was truly sorry for the inconvenience of us having to move rooms but I don’t know any other hotel management that would have done this much to compensate. Minor inconvenience but huge impression of this hotel management. Thanks. Will return again just because of your hospitality.

Family_with_children

10/10

Exceptional

11 Jun 2026

Jasmine

Dato, aunque habia mucha alga, todo lo demás estuvo genial, recomiendo el hotel 10/10 y sus margaritas ufff riquísimas, todos muy amables y atentos

Family_with_children

8/10

Excellent

11 Jun 2026

Marie

It's a nice place to stay but the pools need work. They have nice pools but they do not look clean. They both look really cloudy and could be improved.

Family_with_children

10/10

Exceptional

10 Jun 2026

Dale D.

Everything was wonderful

Friends

10/10

Exceptional

08 Jun 2026

Quinn

Super fun with easy access to pool and beach and food onsite

10/10

Exceptional

08 Jun 2026

Jose

great place we love it .

Partner

6/10

Pleasant

08 Jun 2026

Steven

Towels were never fresh, they were always sour or smelled like smoke

Family_with_children

10/10

Exceptional

04 Jun 2026

Nathan

We had a great time at the Hilton Pensacola beach! The hotel was a little dated but we loved the balcony and the room was spacious(floors were a bit dirty) ice maker didn't work on our floor but no big deal, staff was nice and had ample parking! Close to all the good restaurants and shopping! Over all it was a nice stay

Partner

10/10

Exceptional

04 Jun 2026

Jennifer

We had a great stay, room was large and clean. Amazing large patio, beautiful views. Perfect location 👌

Friends_and_family Family

8/10

Excellent

31 May 2026

Rebecca

I've stayed here many times, but always in the towers, this time I stayed in the older part of the hotel and the first room was not so great, it smelled of mold/mildew so much that we had to sit on the balcony and the closet was totally rusted. The staff eventually corrected it and moved us to another room. Thank you for making this right.

Friends_and_family Family

2/10

Poor

29 May 2026

Burgess

We arrived early ....and the check in time suppose to be 4pm ,but the room not available till 5pm ,we spoke with the Manager on duty but he didnt care he just told us to waIT till the room is ready.

We check in after 5pm and the room was smell bad and the AC didnt work is very HOT inside, we called but they didnt come till the next morning. This is they biggest/larger room in the hotel 17th floor with 3 bedroom i paid almost $4K USD for 3days. Very dissapointed and your Manager on duty was very rude and races.

Family_with_children

10/10

Exceptional

26 May 2026

Diana

Everything went as planned and promised we have no complaints

Partner

10/10

Exceptional

26 May 2026

Ellen

Couldn’t have asked for a better hotel after having to make last-minute changes and cancel a different one. Especially on Memorial Day weekend and my birthday. Feeling extra grateful this worked out so perfectly. 🎉✨

6/10

Pleasant

25 May 2026

Elaine

When we arrived, we were able to check in early; which was nice. Had a Jr. Suite. It was Memorial day weekend so we paid a lot more than it was worth. We Got to our room, the door stuck and was difficult to push open. The room was about 700 sq ft. Unfortunately, the TV in the living area didn't work. The carpet was a bit sticky. Halfway through our stay, the lights in the kitchenette area stopped working.

I understand people love their pets and it's great that hotels recognize it; however, it's my opinion that people with pets should be housed in a specific part of the hotel.

The beach access was good. The pool was also good but there was so many people the water was rather cloudy most of the time.

Being that it is a Hilton hotel and rated \"excellent\" you'd expect the rooms to live up to the lobby area and be really nice. I was a little disappointed because we spent a hefty sum and felt like everything was overpriced, everywhere. They didn't even provide a bottle of water.

The parking lot was small and seemed quite cramped. One would think parking would not cost $15 per night when you pay so much to stay. There certainly wasn't space for the number of rooms.

Other then the negative, we still had a nice time with family.

Family_with_children

4/10

Poor

25 May 2026

Nashi

Facility is pretty old

2/10

Poor

25 May 2026

John

Stay away. This hotel is not a good place for the price. Rooms are dates and ac doesn’t work. Had no shampoo or soap in room on arrival. Charged unannounced resort fee and parking fee. The only positive was the pool and it was unkept. Stay away and try somewhere else.

Family

8/10

Excellent

25 May 2026

Amanda

Room needs some updates.

Friends_and_family Family

10/10

Exceptional

23 May 2026

RENE

Everything was wonderful except it was difficult to get a hold of guest services when needed. Also, the water temperature of the showers was either cold or scalding hot, no in between.

Partner

4/10

Poor

19 May 2026

Paul

Tv remote didn’t work, phone didn’t work, ice machine was broke, bathroom drain in sink plugged up. Person came to fix still didn’t work.
Elevator was broke and then slow.

Partner

10/10

Exceptional

17 May 2026

Kelly

Everything was amazing! And the staff was wonderful.

Family

10/10

Exceptional

15 May 2026

Adrianna

Everything was nice and the view was wonderful!

Friends_and_family Family

10/10

Exceptional

11 May 2026

De Ann

Clean room staff was awesome, loved the veiw

Partner

6/10

Pleasant

10 May 2026

Laura

It’s time for some upgrades, this is an old hotel but in need of repairs and upgrades in the rooms and bathrooms and also pull up the smelly carpets in the rooms

Family

6/10

Pleasant

08 May 2026

Christina

Air conditioning did not work in our room the first 4 days of our 6 day stay. Staff was quick to send repairmen but took 6 attempts and 3 days to get it fixed. Also lots of little inconveniences such as elevator being down, ice machine not working, sinks not properly draining. Nothing to ruin the vacation, I just expect more quality for the price.

Friends_and_family Family

8/10

Excellent

04 May 2026

Michelle

Comfortable beds, bathroom was very small! Easy walk to beach, restaurants and shops. Great onsite restaurant and Starbucks coffee.

Partner

8/10

Excellent

02 May 2026

Oscar

The hotel had lots of outdoor amenities that seemed beautiful. Unfortunately due to weather we were not able to partake in them, making the room more important. Ended up with a lousy view of the roof of the adjacent attached building.

Warning to Hilton Honors members, due to booking through Expedia you do not receive any points for the stay or any additional consideration.

Partner

8/10

Excellent

30 Apr 2026

Mark

Great location, good amenities and plenty of parking. Staff are great. Only downside…. The lifts are soooo slow.

Partner

8/10

Excellent

29 Apr 2026

BRENDA

Room was not ready. Small details overlooked by housekeeping. Restaurants were great. Awesome breakfast and buffet was terrific. Close to beach. Love pool options.

Friends_and_family Family

10/10

Exceptional

28 Apr 2026

Cassidy Anne

Beautiful place to stay.

10/10

Exceptional

27 Apr 2026

David

Clean rooms

Family_with_children

6/10

Pleasant

26 Apr 2026

Cassitty

They were dredging the ocean while we were there so there was equipment and pipe everywhere, which was not disclosed before we arrived.
Also, there was a 350 people event one night so we couldn’t park for 15-20 minutes driving around looking for a spot after we had paid for parking. The pools were ice cold so we went to the holiday inn where it was heated. Overall, we had a good trip but just wish we had known some of this ahead of time.

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

Kimberly

The staff were amazing and they the property was amazing!

Friends_and_family Family

8/10

Excellent

22 Apr 2026

john

The poolside/beach front bar is terrific! Ocean breeze and views and shade and personal service. Ahhhhhh. Nice.

Family_with_children

6/10

Pleasant

19 Apr 2026

pangela

Hilton Experience :

The sheets on both beds had a sour smell. Even after we asked to have them changed them out the replacement sheets had the same sour smell. The beach towels were thin, the tub had a chip and the shower pressure and heat was awful. The AC unit was loud all night and the TV had a terrible signal. And to top it all off we were told if we a late checkout to ask the morning of but when we asked we were denied. This was not the birthday get away I was expecting.

beach towels thin af
chip in tub/ hot water and water pressure
loud ac unit
terrible tv signal

Partner

8/10

Excellent

15 Apr 2026

John

Overall this hotel was above average. Noticed the lobby doors/windows, elevators and in our room, lacked cleanliness. Handprints and dust were in plain sight. Our room had a mildew smell, toilet barely flushed, the refrigerator had broken shelves and our phone didn’t work. For the premium price we paid, we expected a cleaner environment. Management should personally supervise the quality until cleanliness improves.

Partner

2/10

Poor

15 Apr 2026

cory

shower didnt work shower head busted on first day tv didnt work ice machine didnt work no help from staff at all

2/10

Poor

14 Apr 2026

Justin

Room wasn’t cleaned well, dirty towels refolded, spilt residue in fridge, dirty sandy tub, showers were cold, neither phone would work in the room.

Family_with_children

10/10

Exceptional

13 Apr 2026

David

Very good accommodations

8/10

Excellent

12 Apr 2026

Danielle

Convenient location. Restaurants and shopping walkable. The room seemed outdated. Comfortable bed but the room had an odor, maybe in the rugs? maybe from humidity in Florida? The bathroom ceiling was peeling. The coffee shop was nice and convenient. Wasn’t happy I had to pay for parking. Should be included in my stay. I checked in around 3pm and my room wasn’t ready. Had to wait until 4pm - official check in time. I’m sure they could have checked me in and the woman at the counter wasn’t very nice. Had to kill an hour until room was ready and of course there was a huge line. Overall it was okay, but for a Hilton and the high price, I expected more.

10/10

Exceptional

11 Apr 2026

Ronda

The room had lots of space very clean and easy access. I loved the breakfast and pastry bar it’s absolutely perfect for families who don’t want to drive, you have everything you need at your disposal right on site

Friends_and_family Family

6/10

Pleasant

11 Apr 2026

DEMIKA

The location is great. Shopping and eating spots are in walking distance. However, Expedia description of the hotel and the hotel description are not the same. I booked a Junior Suite with kitchenette (Expedia gave description of microwave, refrigerator, coffee maker, dining area, dishwasher, stovetop. They even had a pictures of the kitchen). Checking in I have a regular Junior Suite which includes a mini fridge and a microwave. The Hilton tells me that the only rooms with full kitchen is the 2-3 bedroom suits. At this point I’m hot because I went grocery shopping before checking in. The only thing The Hilton and Expedia can say is sorry. Never will I use Expedia or stay at The Hilton again.

Family_with_children

10/10

Exceptional

10 Apr 2026

Genny

The stay was great!

Business Family_with_children

10/10

Exceptional

10 Apr 2026

Kathryn

Great location and friendly staff!

Family

4/10

Poor

07 Apr 2026

Valentín

El macro Wei no trabaja el aire hiede a botín el teléfono no funciona y todos tienen caro el el lobo

Family

2/10

Poor

07 Apr 2026

Ha

I can’t stay water at toilet come out , i can’t used restroom have check out, I need refund money back

4/10

Poor

02 Apr 2026

Charles

Paid about $800 dollars for a room, and not be able to check til almost 5:00. Pool is not heated... They won't let you use a luggage cart, you are forced to use their bell hop.

There are much better places to stay in the area. Note: most of the hotels along this stretch of beach are owned by the same company, which is a plus if you want use a pool at a different property.

Family_with_children

10/10

Exceptional

02 Apr 2026

April

Friendly staff, delicious breakfast, great poolside bar & easy beach access

10/10

Exceptional

31 Mar 2026

Jessica

Great experience as always

10/10

Exceptional

30 Mar 2026

Benjamin

Very nice hotel and staff was the most friendliest.

8/10

Excellent

30 Mar 2026

Roy

Clean room

Friends_and_family Family

4/10

Poor

29 Mar 2026

Todd

Room was left open and unlocked by staff while we were away for the day. No follow up from staff about the reason.

10/10

Exceptional

23 Mar 2026

James

Yes

Partner

8/10

Excellent

23 Mar 2026

Ray

Stayed here for spring break. The room was clean, but the shower had mold stains. The pools outside could use updating, the pool was really cold. The good thing is you can use the pools at the hotels next door- the pools there are warmer and heated.
The best this is the hotel is right off the beach and everything (restaurants and boardwalk) is in walking distance.

You have to book a room with a balcony to see the beautiful beach.

Friends_and_family Family

2/10

Poor

23 Mar 2026

Tony

The hot tub was broke.

Partner

8/10

Excellent

22 Mar 2026

Rachel

During cooler evenings and days in March, the hot tub was used as the kiddie pool even though there is an indoor pool. Children were using goggles in the hot tub. At one point there were 17 people in the hot tub, hotel needs wrist bands too to ensure paying individuals belong there. There was no oversight, Hilton can pony up and heat the pool, other hotels manage it.

Family

4/10

Poor

19 Mar 2026

Richard

Poorly maintained. Needs paint everywhere. Shower was cold and had mildew around calking. Disappointing for a Hilton.

Family

10/10

Exceptional

18 Mar 2026

Daryl

All good

Partner

6/10

Pleasant

15 Mar 2026

Mary

Has 2 elevators and one was out of service for most of my stay. I was on the tenth floor and made it hard to run down to get a drink or snack not knowing how long it would take to get back to the room. No adjustments made to the bill or any voucher given out. Also had to search for a housekeeping cart to get some towels bc front desk not answering phone.

Partner

6/10

Pleasant

14 Mar 2026

Bruce Gordon

It was a nice stay at the Hilton. Service was up to par. The check in process was extremely slow. Food was mediocre at best . Room was clean except for bathtub. It was extremely slippery. Almost fell one time