Homewood Suites by Hilton Rochester, MN

United States , Rochester - MN
Rochester, 165 13Th Avenue Sw
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100 reviews shown

10/10

Exceptional

26 Apr 2026

Ruslan

Very friendly staff with convenient location for a great price

Friends_and_family Family

10/10

Exceptional

25 Apr 2026

Cheryl

Everything we needed was available. The staff was friendly and accommodating. The room was clean and comfy.

8/10

Excellent

19 Apr 2026

Glen

Breakfast was not good. We were 30 minutes before closing and they were out of almost everything.
The room was good, except there was no shampoo and soap.

Partner

10/10

Exceptional

18 Apr 2026

Jamie

Room was spacious and very clean

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Giovanna

Great stay

4/10

Poor

12 Apr 2026

Angie

The room was located next to a mechanical room that was very loud all night long. We found a bug in the bathroom and a dirty sock in the dresser. 1TV remote for 2 TVs. They could not change our room due to being fully booked. Homewood stated they would not charge us for the home if we were able to have Hotels.com contact them. After 45 mins on the chat and phone with Hotels, they opened a review. After 24 hours, hotels.com stated the charged stays. So basically paid for a sleepless night. Most decent hotels in the area were booked. Not sure I will continue to use Hotels.com or stay at a Homewood Suites again.

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

Daniel

Everything was great. The pool was a bit cold.

Friends_and_family Family

10/10

Exceptional

06 Apr 2026

Lyudmyla

The room was clean and the staff is very friendly. Easy check in and check out. Convenient location.
It was our 3rd stay here.

6/10

Pleasant

05 Apr 2026

Lisa

This hotel was just ok. Here are my observations: Did not know there was a fee for parking- was never told at check in, was just given a placard to put on dash. Only 1 remote for 2 tvs, tvs were unplugged when we checked in, the room had a weird smell, icemaker in the fridge never made ice (had to go to front desk for ice) and there was no dish soap/cloths or dishwasher detergent in the kitchen area. I will not stay at this hotel on my future visits.

Partner

2/10

Poor

03 Apr 2026

Dennis

Stayed 3/26-3/29 2026.I awoke around 2am on the first night. Face and arm itching turn on the light and saw a bed bug on my pillow.killed and brought it down to the front desk along with the pillow with the blood stains from the bedbug. Was given the opportunity to switch to a new room which I accepted and move my family at 3 in the morning. Spoke to a manager the ne xt morning and was told since I booked through Expedia she could not do anything about the rate and said she would give me Hilton honor points.Second room seemed better but once you know there’s bedbugs in the hotel you just can’t get comfortable.I also had Dan issue with the toilet overflowing in the second room called the fron office and was told she was the only one there and I had to come down a get a plunger and fixit myself.
I was receiving text from the hotel asking how my stay was going on a 1-5 basis. I replied one and was told someone would call me to discuss never heard anything else

Family

8/10

Excellent

27 Mar 2026

Paulo

Despite the room being ready upon our arrival, we were still charged a $25 early check in fee when my very tired family simply needed access to the room. The in‑room kitchen was well stocked with everything we needed, which was appreciated. However, the room had a noticeable musky odor, likely due to the worn carpet. Additionally, the pool was closed during our stay, so we were unable to use that amenity. Overall, it was a decent stay, though there were a few disappointments

Friends_and_family Family

10/10

Exceptional

25 Mar 2026

Joseph

clean pool and towels, room was clean and well supplied, needed more dishses and had them in 5 minutes. Great place

Partner

6/10

Pleasant

22 Mar 2026

THIVANKA I

Hotel room was very clean but the corridor was very smelly. Breakfast was just basic.

Friends_and_family Friends

10/10

Exceptional

22 Mar 2026

Gregory

Staff was excellent. Room was excellent!

Partner

10/10

Exceptional

16 Mar 2026

Dawn

Best hotel for comfort, cleanliness, noise control, pillows, room temperature, etc. I missed breakfast time so cannot comment on that.

Self

2/10

Poor

16 Mar 2026

Jayesh

Staff is rude, untrained and unhelpful. Rooms are unpredictable with AC broken/ Fridge broken / Soaps, lotions not refilled. Very poorly run Homewood bare minimums at breakfast and evening receptions done poorly and half heartedly. Avoid this one and stay at the one in Greece NY.

10/10

Exceptional

15 Mar 2026

Shayla

Nice clean and comfortable

2/10

Poor

09 Mar 2026

Azira

yes

Family_with_children

8/10

Excellent

01 Mar 2026

Debrah

Clean entrance and nice welcome

10/10

Exceptional

28 Feb 2026

Charley

Comfy staff was friendly I slept well

10/10

Exceptional

26 Feb 2026

Holly

My husband and I traveled from Syracuse for a \"staycation\". We appreciated that we could bring our dog. The room was comfortable and we had major issues. We swam in the pool and enjoyed the ample breakfast.

Partner

8/10

Excellent

19 Feb 2026

Holly

The Homewood Suites was very nice and clean. The breakfast was always very good. The rooms were very nice and comfortable. Just wish there were enough dishes to cover the full amount of 6 people staying in the room. The one issue was that at the pool all 3 nights there wasn’t enough towels at the pool and they didn’t have any more in the back. We will more than likely stay there again, as this was our second time staying there.

Friends_and_family Family

4/10

Poor

11 Feb 2026

Jayesh

The staff was visibly miffed that my office had used Expedia to book the room. I don’t get what the difference is but someone needs to iron this out so the front desk doesn’t have a bad attitude to guests based solely on where their room was booked. Strange stuff happens at this place.

10/10

Exceptional

11 Feb 2026

Michelle

Room was spotless and pleasantly surprised with the stove ,plates etc and dishwasher in the room ..will definitely stay again

Business Partner

8/10

Excellent

19 Jan 2026

Michaela

Nothing fancy but pretty family friendly. Courteous staff and breakfast was pretty good.
Late check out and a two bedroom suite was perfect for our family of 6.

The lobby reeked of weed in the evening. The smoke free building policy was not being followed or enforced.

Friends_and_family Family

10/10

Exceptional

18 Jan 2026

Summer

Staff was kind and building was clean. Room was clean and worked well for our stay!

Leisure Family_with_children

6/10

Pleasant

03 Jan 2026

Miyarne

Everything was pretty decent, my stay was average. I was pretty annoyed that I paid for WiFi that I could not use; could not connect my gaming console to the wifi and the receptionist was no help, the customer service number given didn’t help at all either just wasted my time. There were dirty washcloths hanging in the bathroom upon arrival and housekeeping only have us 2 towels when doing rounds, no wash clothes no face towels. I really enjoyed the layout of the rooms and the coziness of it. Would stay again if they could get that WiFi together.

Friends_and_family Family

10/10

Exceptional

01 Jan 2026

Robert

clean room,attentive staff

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

Theodore

Clean and nice staff

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

Ruslan

It’s our second stay here . We enjoyed clean rooms, good breakfast and super friendly staff..

Friends_and_family Family

6/10

Pleasant

30 Dec 2025

Krystal

Staff very nice. Room could be cleaner... pullout couch had dog bones left under it and a face mask on the mattress (not from us).

6/10

Pleasant

29 Dec 2025

Nikeya

Room was no

10/10

Exceptional

28 Dec 2025

Ashley

Breakfast was fresh and loved the kelibasa sausages it was nice touch

4/10

Poor

27 Dec 2025

Kevin

Sound like I heard an elephant with all the kids running up and down the halls all the dogs barking middle of the night can’t even relax in your room. I had to flush the toilet like 33 times for the toilet to empty.

6/10

Pleasant

21 Dec 2025

Georgia

My room was dirty the curtains were filthy around the toilet was black the dishes were in dish washer not sure if they were clean or not but I did wash them lamp shades were dirty and dusty just because I book thru expedia which was a bad idea I got the worst room but I am considering not staying at the Hilton again

Leisure Family

10/10

Exceptional

18 Dec 2025

Carol

Courteous staff, clean, great breakfast

2/10

Poor

17 Dec 2025

Nicole Jones

This property is tired. In our 4 nights, no general areas were swept or vacuumed. Our room was tired, since thsy allow pets there was pet damage to our room. The tub was a moldy mess. Pass on this property.

10/10

Exceptional

16 Dec 2025

Roujene

Good job

8/10

Excellent

16 Dec 2025

Dana

Room was clean and easy to access on first floor. Desk staff were very helpfull

Leisure Family

10/10

Exceptional

15 Dec 2025

Linda

Check in was smooth and Crystal couldn't have been any friendlier. The room was great. We will definitely stay here again when we come to Rochester.

8/10

Excellent

14 Dec 2025

Genie

Overall the stay was wonderful. The rooms are nice, loved having the kitchen. My daughter goes to RIT and it was the perfect location. Everything was clean, and if we needed something we were able to just run down and grab it. Michael checked me in and was wonderful, very friendly and helpful. He even took our family Christmas picture for us in the lobby. We asked for a few things throughout the evening and he was always nice and friendly when he helped me. I’m only rating a 4 because of the breakfast, wasn’t terrible but not a big variety and the syrup and potatoes tasted funny.

Pros: customer service, location, cleanliness, great pool, nice workout gym, big spacious room
Cons: The doorknob in the bathroom was broken, out of shampoo, breakfast wasn’t great

Leisure Family

10/10

Exceptional

08 Dec 2025

Dale

Stay was very comfortable and nice and clean

Leisure Family

6/10

Pleasant

06 Dec 2025

michel

Room was basly clean, found old paie of socks, jewelry beads all over the place ( we were with a crawling baby). Nothing more to say ….

Friends_and_family Family

10/10

Exceptional

05 Dec 2025

Amanda

The room was clean, the staff was great, and the property was well maintained.

8/10

Excellent

05 Dec 2025

W Scott

Room was spacious and clean. However, it was 57F when we got in (late) and it was after midnight before it got up to a comfortable temperature. And the floor never warmed up!
Also, the parking fee took me by surprise.

Friends_and_family Family

10/10

Exceptional

30 Nov 2025

Priscilla

Love how clean the room is and convenient with a small kitchen and full fridge.

Leisure Family

10/10

Exceptional

27 Nov 2025

Lynn

Very nice room, friendly staff, good breakfast!
Only negative issue we would comment on is the hall carpeting. We can only assume it’s going to be replaced soon?

Leisure Family

10/10

Exceptional

26 Nov 2025

Feyisara

Yes thank you. Great staff.

6/10

Pleasant

22 Nov 2025

Daniel

The hotel was overall fairly dirty. There were stains that looked like throw up on the main floor by the elevator that was not cleaned for our 3 day stay.
The pool was freezing. We had to ask them to turn the temperature up. They did a little bit it was still VERY cold especially for an indoor pool.
The pull out couch was not fitted with sheets, had to ask the front desk for new ones, and they made me go down and get them, had to send him back to the store room 3 times because he kept coming back without all the items required to make a bed.
Breakfast was good. As expected for an included breakfast.

Leisure Family_with_children

10/10

Exceptional

09 Nov 2025

Christopher

Didn't eat there

Leisure Family

2/10

Poor

09 Nov 2025

Allison

Old dirty carpeting in hallways, dingy lighting, part of ceiling was breaking down in the room, pillows so flat you would need 6 to combine into one decently supportive one, bathtubs not clean, old and run down. Only redeeming factor was the breakfast area looked nice. Will NOT be staying here again.

10/10

Exceptional

04 Nov 2025

Lyudmila

Everything was very good!

Leisure

8/10

Excellent

04 Nov 2025

Mikayla

Staff was extremely kind and accommodating, but rooms weren’t exceptionally clean.. my suite had a few creepy crawlies hanging around on the walls.

2/10

Poor

03 Nov 2025

Shy Lynn

Terrible

10/10

Exceptional

02 Nov 2025

Kaleigh

Clean room, we did not get breakfast

Friends_and_family Family

6/10

Pleasant

29 Oct 2025

Crystal

Door frame off and a 1 inch gap at top of entry door. Trash in kitchen can. However bed and bathroom were clean.

Leisure Partner

10/10

Exceptional

25 Oct 2025

kirsty

Breakfast was very good, there was enough choice and variety however lack of low calorie options for example the yoghurt and more fruit options however it was free and it was hot. There was plenty ans the service was very very good.

Friends_and_family Family

8/10

Excellent

25 Oct 2025

Heather

fairly clean but a bit worn furniture

10/10

Exceptional

24 Oct 2025

Daniel

The breakfast selections were great! The staff were friendly and helpful. Great facilities!!

Leisure Partner

8/10

Excellent

21 Oct 2025

Laura

Over all fine, wasn’t in the room much. Did find it not as clean as expected

Friends_and_family Friends

10/10

Exceptional

14 Oct 2025

Vicki

Exceptional stay. Convenient. Clean. Staff were wonderful. Will stay here again!

Business Partner

10/10

Exceptional

14 Oct 2025

Derek

I really appreciated the clean, well-furnished room, and the breakfast was a great start to the day.

10/10

Exceptional

13 Oct 2025

Jeffery

The breakfast was very good with lots of options, eggs, waffles, pastries, overnight oats juice and milk
The room was very nice
Would definitely stay here again

Leisure Friends

4/10

Poor

07 Oct 2025

Joseph

Just a bad experience with check in. The room was fine but we arrived for check in and they had a computer glitch. Lady at front desk was doing everything she could including calling managers at home to get help to no avail. The facility was good except for the check in due to the system issue. There were other issues during check in that just made things worse.

10/10

Exceptional

06 Oct 2025

Gina

Great front desk staff

Leisure Family

10/10

Exceptional

05 Oct 2025

Yarixa

Good very good

8/10

Excellent

03 Oct 2025

Laura

Check-in was at 3pm. We arrived at 3:45. And our room was not ready for another 45 minutes, very disappointing after a long drive. All the dishes were in the dishwasher we had to put them away.

Leisure Friends

2/10

Poor

01 Oct 2025

Dina

No one was at the front desk when we got here and even after calling the hotel it took several minutes to get someone to the front desk. Our service person was slow and not very attentive. When we asked if we could have a room close to our friends she replied our room wasn’t scheduled yet. We ended up on a different floor as far from the elevator as was possible.

Our bed looked as though someone had been laying on it before we got there.

Leisure Friends

10/10

Exceptional

30 Sep 2025

Rae Anne

pets are welcome

Pet

6/10

Pleasant

26 Sep 2025

Michael

30 mins past check-in and room was not ready.

Breakfast was not a great variety or quality.

Partner

8/10

Excellent

24 Sep 2025

Carole

Recent stay

A good facility. Floors and surfaces in the room could be cleaner. Pans were unusable, very scratched teflon, should be thrown out.
Staff was helpful and friendly. Breakfast was good. Wish they would not charge for parking, it's a \"money grab\".

Friends_and_family Family

6/10

Pleasant

22 Sep 2025

Laura

They need to fix room 307!!! Sinks that pool up.... entry door with broken seal so the hall light is shinning in the room and we had to cover it with towels... the furnace is so loud... it wakes us up (but the blessing is that it worked!)... front counter staff very nice

Leisure Family

2/10

Poor

16 Sep 2025

TAMI

Rude staff. Broken lights in bathroom. No one would change my room or fix the lighting.

Leisure Family

4/10

Poor

15 Sep 2025

Vicki

I gave 5 stars on all the questions asked. However, when we checked in, we were told they have implemented an $8 parking fee. Come on!! In Henrietta, NY?? A few to park your car when you paid a good price for a room for one night?? Not happy. Got in room. Fridge had no ice. Went to front desk and she took me into the kitchen and gave me ice. She said I should activate ice maker in fridge. That older fridge did not have an ice maker! Received a text from hotel asking how our stay was going. Expressed my feelings about parking fee and no ice maker. Said I was going to complain about the extra fee to corporate. I plan to. We were happy that they waived the parking fee because of my trouble getting ice. Also, do they give the less desirable rooms to people who book through Expedia???? I tend to think so. We will not be staying at this hotel again (we stay there while visiting family in Rochester). We have stayed many times and have always had a good experience. It saddens me because we love this suite hotel.

Leisure Family

10/10

Exceptional

08 Sep 2025

JOHN

It’s great

4/10

Poor

07 Sep 2025

Reyna

Not the best

Not the best experience: when we arrived our room wasn’t ready until 2 hours past check in, then there was a party above us where kids jumping from bed to bed until 4 am even with call to front desk x3 , and a call to police - when police arrived my husband had just witnessed an abduction so they were busy with that. So the entitled lady above us, throwing a kid ages about 8-10ish birthday party continued to allow them to keep jumping on the beds, running around and making even more noise because the front desk had told them it was quiet time 3x. My husband even went up to speak with them about quiet hours and the mother - if you can call her that started to fight with my husband saying she can do what she wants because she bought the hotel room for the night - mind you we had the room booked for three nights and this was the last night and we had to get up and travel early in the morning 10 hours. The grounds are nice, the room was decent for 4 of us and 2 dogs. We did complain and got some money back but definitely won’t be going back

Friends_and_family Family

10/10

Exceptional

31 Aug 2025

Lauray

How refreshing to actually be greeted by someone who’s happy to have you there! Super friendly staff. Easy check-in. My room was probably one of the cleanest hotel rooms I’ve ever stayed in.

2/10

Poor

31 Aug 2025

LaWanda

Rooms are dirty

Room was filthy when we arrived and was told by staff that no one could come clean room until next day because house keeping was gone for the night. This hotel has almost 100 rooms and they only had one person on staff from 6pm until 8am the next day
I had to protest because they tried to charge me a $75 per fee even though my dog was only at the hotel for 10 minutes. I dropped my dog off to relatives as soon as I arrived.
Rooms are not kept up like they should be. Our refrigerator was full of food from the previous guess and our bed sheets were never changed from the last guest

Friends_and_family Family

10/10

Exceptional

31 Aug 2025

barbara

I thought it was tacky to charge for parking, but you must have had a reason..

8/10

Excellent

28 Aug 2025

Mary Sharon

We stay here quite often, staff is great, location is great, close to RIT. Most of the time we've been completely satisfied with room, this past stay we encountered some issues, AC was noisy and not working all the time, ceiling fan was louder than normal and a few burnt out lights, definitely out of character for this hotel. We will continue to stay here, and definitely recommend, but definitely need some repairs and maintenance.

Leisure Pet

6/10

Pleasant

27 Aug 2025

Tracey

We have like this place, BUT

We like this hotel it’s comfortable we always get the one bedroom king suite because we always have a teenager with us. We can sleep in the living room area. We love having the kitchen. It’s nice and it’s comfortable enough, but it could probably use an update in terms of furniture and paint. we continue to be annoyed by a $250 incidental freeze on our card. We understand it’s company policy but it’s a lot and it would prohibit people whose finances are less secure from staying there. You’ll be pricing people out soon. Additionally, this time we were told there was an eight dollar parking fee. I think that’s appalling. I think that is nickel and diming your guests. We’ve already stayed there a few times we could potentially stay there two more times over the next year and another four or five times after that in the next two years, but we don’t like the parking fee in the incidental charge is offensive so we may have to look elsewhere. This time the check in person a woman was not welcoming and was just sort of offputting. I think she thought she was being polite and business like but it wasn’t welcoming.

Friends_and_family Family

10/10

Exceptional

24 Aug 2025

Maria

Loved it! Great service

Business_and_leisure Family

10/10

Exceptional

23 Aug 2025

Leonardo

Maria was excellent as the system was done and she was very diligent

Business Family

10/10

Exceptional

22 Aug 2025

Priscilla

Homewood Suites was roomy, clean and had everything anyone would need for a comfortable stay. It’s was 5-10 minute drive to colleges, supermarkets restaurants and stores.I would definitely stay again!

Leisure Family_with_children

6/10

Pleasant

21 Aug 2025

Verdane

Overall, the property was presentable and satisfied our lodging needs. Our room had not been vacuumed in some time, as under the bed was dirty/dusty. The manager on duty the afternoon/evening we checked in didn't seem to be very friendly. However, when we checked out the next day, the attendant at the desk was a lovely young woman who greeted us, while multitasking other desk duties. Overall, the facilities were satisfactory.

Leisure Family_with_children

2/10

Poor

16 Aug 2025

Laurel

Room smelled gross and there was a dog poop in the hallway when we arrived and still there when we checked out …
Nothing else horrible, just a little run down

Leisure Family_with_children

10/10

Exceptional

16 Aug 2025

John

Wouldn't hesitate to stay here again.

Business Self

8/10

Excellent

13 Jul 2025

Amanda

Room was spacious, but some areas (one of two bathrooms) were a little old and in need of replacement.

Leisure Family_with_children

10/10

Exceptional

12 Jul 2025

Munish

Good property

Leisure Family

2/10

Poor

06 Jul 2025

Teresa

First room smelt like smoke, second room was hot and smelly but settled for it because nothing else was available. There were smeared boogers on the wall next to the toilet paper holder, smeared mirror, broken tiles in the bathroom and pealing paint on the bathtub. Wasn't terrible but was toeing the line. We were charged for parking after we left and were never told we would be. Staff was friendly and accommodating.

Leisure Family_with_children

8/10

Excellent

30 Jun 2025

Sherice

Property is very large with a courtyard connecting to more rooms, easy to get lost and the signs leading to elevators were misleading would walk down long hallways and still no elevator very hard to find. Staff tried to show me a map to get to my room, failed. Continental breakfast was good. Stairwell looks like haven’t been swept in weeks, furniture in room need updates, kitchen was missing small appliances, ex had a lid for sauce pan but no pan, no dish soap. Air conditioner sounds like a train coming.

Leisure Partner

10/10

Exceptional

29 Jun 2025

Jeff

As a traveling family man? This hotel for all our needs. Staff was friendly and kind. The hotel rooms were clean and exactly what you expect from staying at a Hilton. Facilities had everything that we needed. Breakfast in the morning was very good. It was a great stay. Would stay here again.

Leisure Family

8/10

Excellent

25 Jun 2025

Verified traveler

Spacious but a few things could be better

Room was big and spacious. There is a fair bit of wear that shows, but no major complaints at all. Size matters. Kids were running upstairs pretty late at night, could hear everything.

Hopefully you won't need to use the pull out sofa bed. It hardly could qualify as a bed, as the mattress was like sliced cheese, thin and flimsy.

The hotel has a decent breakfast and morning staff very friendly. The pool looks bright and clean too.

I found the Business Center lacking in many ways however. Had some important documents to print, but no information at all, people are expected to figure this out on their own. There are no Ethernet cables or other cables to allow one to connect, and my laptop simply couldn't find a way to connect to the printer wirelessly. I asked for some assistance, and the best I got from the front desk was people figure it out and use it. I guess I'm the idiot haha Honestly, I could be, but a little bit of help to help this tech idiot would have been appreciated.

All in all, a decent place for a larger family, as we had a two bedroom suite. But a few reasons why its hard to leave a 5 star rating.

Friends_and_family Family

10/10

Exceptional

15 Jun 2025

Shakir

Nice hotel.

Leisure Partner

10/10

Exceptional

10 Jun 2025

Bobbi

We really liked that there was a separate bedroom from the living area. Had full kitchen and living room, which had we stayed longer we could have prepared our own meals. Breakfast was very good

Leisure Partner

10/10

Exceptional

01 Jun 2025

Meissa

Great stay!

Leisure Partner

8/10

Excellent

26 May 2025

Lily

Rooms are spacious, clean. But they seem to short of towels.

8/10

Excellent

23 May 2025

Overall very lovely hotel and close to everything. It had a certain smell to it like air wasn’t properly circulating in our room, one bathroom fan didn’t work and one of the doors was as broken. The breakfast wasn’t great. We did let staff know. Maintenance did come and resolve the issue with the fan but not the door.

Leisure Family_with_children

4/10

Poor

20 May 2025

nurit

Stuff arrogant and unfriendly. We asked for our room to be cleaned, and nothing was done.
Rooms could use fresher bed sheets and a change of pillows.

Business_and_leisure Partner

10/10

Exceptional

19 May 2025

SHAN

Not bad,