Hampton Inn Rochester

United States , Rochester - MN
Rochester, 1755 South Broadway
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100 reviews shown

2/10

Poor

24 Apr 2026

Juliacie

The water in the shower wouldn't go down and they gave us a plunge to get the water out; it wasn't even them to do it. The toilet had dry blood on it. The bed sheets weren't clean. It was terrible. The staff tried to help but they said that the house cleaning is only there every other day

10/10

Exceptional

24 Apr 2026

Felix

Good

Family_with_children

4/10

Poor

22 Apr 2026

Liz

Property is obviously older and there are attempts at maintenance however they are extremely poor. Hallway/Room had very musty odor, carpets were dark and had burns in places, could use a deep clean. Checked in late evening after 8 PM. Went to use shower only to find previous occupants, used soap bar in the shower. Microwave had food in it from last person and not cleaned. Also didn't notice till morning that there were dried stains on top of duvet cover. Had I not been beyond exhausted and needing to be up and back at work at 6am. I would have asked for a refund and arranged different accommodations. At check in the two women were discussing previous guest or a private convo. Neither provided information about breakfast hours or other amenities (nothing listed in room either). When asked which side of the hotel my room was on, explaining I like to park underneath it so I can see my car. Was told room would be on left side, but what they failed to mention is that there’s absolutely no parking on that side. Had to park in back at end of building, with no entrance or door access (key lock was taped over with duct tape) to get in. Had to walk all the way around to get back in and up to my room. I chose to not go to breakfeast in the morning and just leave and get to work.

Self

10/10

Exceptional

22 Apr 2026

Melissa

The property was very, very clean and the staff were kind and helpful. The morning buffet attendant went out of her way to accommodate our children.

Family_with_children

10/10

Exceptional

05 Apr 2026

Dorothy

Was clean. No hot tub

Family

8/10

Excellent

05 Apr 2026

Dorothy

Breakfast area was messy. Blind in room was broken

Family

8/10

Excellent

03 Apr 2026

Mary

The breakfast could use so help. Eggs watery, our room was clean but had food crumbs under cushion of chair and no blinds on window. Staff said they would have maintenance put them back up but didn’t which left street lights shine in at night. Other than that I would stay there again

6/10

Pleasant

20 Mar 2026

Lisa

The room was musty & dusty. Pillows were good, bed ok, bedding was poor.. Staff was friendly in all areas, easy fast check in.

Partner

4/10

Poor

18 Mar 2026

Erin

The reason why I rated Hampton Inn, sort of low is due to the pool was not operational. I specifically rented a room at this hotel because of the pool and it was my daughter‘s 18th birthday.
I also found a small bug in my bed however I was so tired and a little tipsy. I did not call down to report it.

Erin E Courtney

8/10

Excellent

15 Mar 2026

Kenneth

Fine, standard hotel.

Partner

10/10

Exceptional

14 Mar 2026

Candace

The breakfast was great! Staff was attentive and friendly. Property felt safe and was clean.

Friends_and_family Family

8/10

Excellent

09 Mar 2026

Ann

Staff was very accommodating as I needed to use a refrigerator to some perishable items that would not fit in the room refrigerator.

4/10

Poor

08 Mar 2026

Richard

Property is clean inside.
When checking in we were told the pool is closed. Which is unfortunate and would have chosen elsewhere had we been made aware of it but not the biggest deal.
Quite.
Breakfast was good.
My morning shower was less than warm. Like maybe Luke warm but mostly cold. Which should never be a thing when paying for an overnight stay. That's why I give a low star. I don't get out much. I don't get a peaceful shower ever. I looked forward to a nice hot relaxing shower. I didn't even get my hair cuz of how cold it was. My husband's shower was also cold so it was not a matter of needing to warm up. My shower the night before was warmer. Not hot but definitely good enough.

Partner

4/10

Poor

08 Mar 2026

katie

There was no where to park so I had to park next to the hotel in a different lot and climb a snow mount to get to the hotel. The hotel was dirty and smelled horrible. Staff was very friendly and helpful.

Family

6/10

Pleasant

03 Mar 2026

Susanna

Room is clean, furniture needs to be updated.

Partner

6/10

Pleasant

27 Feb 2026

Michele

Room was nice and clean. I didnt have any towels ( except wash cloths) in either of my rooms.

Family_with_children

2/10

Poor

25 Feb 2026

Aneil

Neighbouring room

6/10

Pleasant

24 Feb 2026

Christine

Staff was great. Very friendly and helpful. The rooms were a bit run down. We stayed here a few years back & it was very nice. The walls in the room looked stained and beaten up. The pillows were awful. The side doors were all locked in the middle of the winter. So we had to walk all the way from the back of the hotel to the front of the building (slipping and sliding). Not sure why the key cards weren’t opening the side doors.

Partner

8/10

Excellent

23 Feb 2026

Adam

Staff great

Family_with_children

6/10

Pleasant

22 Feb 2026

Lori

Room was clean and comfortable.
Pool had no towels and water was cloudy. Probably shouldn't have taken the kids in it but that's what they were looking forward too. I found staff in laundry room that were able to get us towels.

Family_with_children

10/10

Exceptional

20 Feb 2026

Susanna

Clean and comfy bed

Partner

8/10

Excellent

20 Feb 2026

KATHLEEN

Clean room

Family

10/10

Exceptional

20 Feb 2026

Paul

Clean rooms and friendly staff

Partner

8/10

Excellent

17 Feb 2026

Julia

staff was amazing and kind

Friends_and_family Family

2/10

Poor

16 Feb 2026

Lanique

The room was not cleaned properly it had grime and hair the faucet in the shower wouldn’t turn on. We had to get our room changed, it was literally no hot water in the shower. The carpets was disgusting. The whole building smelled like chemicals the pool water was disgustingly dirty with chemicals in it and I’m not talking about chlorine. The ceiling look like it was ready to fall in with water damage, which means nine times out of 10 the water from the ceiling is leaking into the pool, which caused it to stink and for the water to be discolored. The bottom of the pool felt slimy. But the staff when I checked in was amazing they did switch my room, but the room was not better. The place is completely outdated. If I could’ve got a full refund, I would.

Leisure Family_with_children

2/10

Poor

08 Feb 2026

Jennifer

The pool was full of Clorine so bad the kids eyes burned we couldn’t enjoy the pool for more than 20 minutes. The room had no heat just cold air blowing out the vents

Leisure Family_with_children

10/10

Exceptional

02 Feb 2026

Kericiann

I loved the cleanliness of the room, the bathroom was also fresh and clean. The bed linens were clean, fresh and comfortable. Pillows were fluffy as they should. The staffs on duty were friendly and courteous. The breakfast buffet was delectable. I had a great stay.

Business Self

4/10

Poor

02 Feb 2026

Milagros

Th pool have a lot of Clorox my eyes was on fire and I was only watching my kid

Leisure Family_with_children

6/10

Pleasant

01 Feb 2026

Michael

The bathroom toilet was rocky, the bathroom door would not lock. The shower had cracked tiles. The place was adequate but felt tired and run down. Needs a face lift. Fitness room was good but pool area and pool were both very cold.

Leisure Partner

6/10

Pleasant

01 Feb 2026

Michelle

Shower not hot water enough

10/10

Exceptional

28 Jan 2026

Maria

Great customer service. Clean and contable.

Business Partner

10/10

Exceptional

21 Jan 2026

Brian

Excellent staff, room, and breakfast

Business_and_leisure Self

10/10

Exceptional

21 Jan 2026

Brian

Excellent staff, room, and breakfast

Business_and_leisure Self

10/10

Exceptional

20 Jan 2026

Luke

Good, clean rooms nice place good staff

Business Self

10/10

Exceptional

16 Jan 2026

ronald

Everything was good. I needed a room close to the local hospital. This was it. Staff very friendly and helpful.

Business Partner

10/10

Exceptional

13 Jan 2026

Antoinette

Great !!

2/10

Poor

12 Jan 2026

Hector

I love this hotel, but for some reason the last 3 times I’ve stayed there they have no hot water. The past 2 times it wasn’t an issue since it was during summer. But this time it was brutal. Freezing cold outside and not able to take a hot shower was horrible. Then the owner doesn’t care at all. He doesn’t care to fix the issue. The manager was a pain. Only person I’ll say did what he could was Nigal. I hope I spelled his name right. That man deserves a big time raise. This hotel should be reported.

Business_and_leisure Self

2/10

Poor

11 Jan 2026

Erica

There was no hot water. I learned it had broken three days prior to my stay and there was no advance notice.

6/10

Pleasant

10 Jan 2026

Sarah

The room was in good condition. But no hot water for three days! Cold showers are not fun in Rochester, NY winters!

Business_and_leisure Self

8/10

Excellent

09 Jan 2026

Allan

It was acceptable. Clean, good breakfast, comfortable room.

Self

8/10

Excellent

04 Jan 2026

John and Marie

Everything was fine, but staff inadvertently set of the fire alarm two times- once during the day and once in the middle of the night which disturbed our sleep.

Partner

10/10

Exceptional

31 Dec 2025

Matthew

Staff were all very friendly

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

Debra

Christmas Eve and all was well. Staff very polite and professional, room was clean and spacious.

Partner

8/10

Excellent

30 Dec 2025

Sadavia

100/100 | Kayla & her team are awesome ! Had a little issue & everything was resolved same day within 10minutes. Of course I’ll be back when visiting

Leisure Self

10/10

Exceptional

30 Dec 2025

Monicca

Clean room

Partner

2/10

Poor

29 Dec 2025

Michael

Piss stained sheets,clumps off black hair in beding. Forced to check out at 1100pm in a blizzard. Did not stay. Want a full refund.!!!

Leisure Family_with_children

8/10

Excellent

27 Dec 2025

Ollie

The stay was nice as always

Leisure Family_with_children

8/10

Excellent

25 Dec 2025

Brian

Great stay. Great Staff

Business_and_leisure Self

8/10

Excellent

20 Dec 2025

Donald

as clean and staff was very good.

10/10

Exceptional

17 Dec 2025

John

Staff was very helpful

Business

8/10

Excellent

15 Dec 2025

Glenn

Absolutely no complaints

10/10

Exceptional

14 Dec 2025

Kericiann

From the moment I checked in, the staff on duty was very pleasant. I hotel was quiet and looked to kept up. My room was cozy and comfortable, the space was clean and smelled fresh. The bathroom was properly cleaned and the towels were soft. The hot water in the bathroom made for a relaxing bath. My only issue was that the toilet paper wasn't charmin soft as I like. The bed linens were fresh and clean, the bed was the perfect combination of softness and firm. The pillows were very fluffy and to my liking which resulted in a great night's rest.

Friends_and_family Family

10/10

Exceptional

13 Dec 2025

Brian

Staff, cleanliness, and easy check in really stood out

10/10

Exceptional

10 Dec 2025

Erica L

The customer service

Friends_and_family Family

10/10

Exceptional

06 Dec 2025

Suzanna

All was in good order

Friends_and_family Family

8/10

Excellent

06 Dec 2025

Paul

Breakfast was fresh

Leisure

10/10

Exceptional

05 Dec 2025

Gregory

The room was clean, the staff was so friendly and helpful, I loved the fact that they text you to check on your needs or complaints and they were very quick to respond or bring anything we needed. Breakfast was even good and well stocked.

Leisure Family_with_children

10/10

Exceptional

30 Nov 2025

great stay

6/10

Pleasant

30 Nov 2025

Amanda

I was told my room would be serviced daily. I asked so I could adjust. My room was only serviced once. Twice I had to ask for clean towels and paper products which had run out.

10/10

Exceptional

28 Nov 2025

Pamela

everything was perfect and we are anticipating the same delightful \"vacation\" with you over the Christmas holiday.

Leisure Partner

10/10

Exceptional

27 Nov 2025

Susan

Keira or Leila has been great All the front desk people have been so attentive.

Leisure Self

6/10

Pleasant

25 Nov 2025

Theodore

Front desk uncooperative on two occasions. We had requested the room be made up early afternoon of the second day, and clean towels provided. Didn't happen. We had to go down to the front desk to get the clean linen. No one was at the front desk when we tried to check out; just a note saying \"we had to step away and will be right back.\" After 15 minutes, still absent. We've never before stayed at a Hampton Inn where customer service was so faulty. Will not be back.

Leisure Family

2/10

Poor

24 Nov 2025

Paula

They did not have my reservation even though I presented the charge on my online banking. I would like a refund and the room I got was twice what my booked room was. So I’m not happy !

4/10

Poor

18 Nov 2025

Cynthia

This is the second time we stayed at this hotel. First time was slightly better. Check in went fine, staff was very nice, room was clean. However the heater/ac unit didn’t work properly. Walked into the room which was 75 degrees-very, very warm, which is understandable because Rochester seems to be cold almost all year (lol), but too warm for us Long Islanders. We attempted to cool the room down by lowering the unit, but it wouldn’t work at all, though the unit did make a lot of noise as if it was turning a compressor on and off - it actually didn’t work correctly until about 4 in the morning. The beds were also so firm it felt like sleeping on an ironing board and very noisy all around us. You could hear the people in the rooms next door and upstairs and even very clearly hear everything outside. We have to make one more trip to Rochester, but likely will not be staying at the Hampton Inn a third time - I must say despite my complaints, it is far superior to the Holiday Inn Express down the street from this hotel.

Family

10/10

Exceptional

16 Nov 2025

Molly

Staff was superb. The room was clean and cozy. Thank you!

10/10

Exceptional

14 Nov 2025

Jason

Best place ive been

8/10

Excellent

10 Nov 2025

Peter

Friendly staff!

Self

6/10

Pleasant

05 Nov 2025

Barbara

The room had a bad odor. it

Business

2/10

Poor

04 Nov 2025

Shawn

No hot water for 2 days, clogged sink and bath tub for 2 days, had to ask for clean towels over and over for a 5 day stay, and last night there a teen soccer team was screamin and slammin doors at 5am. Told front desk which was a waste of a dial. . Where is the 20% discount and have not. Not enough for this place.

4/10

Poor

29 Oct 2025

Sarah

Staff was very unpleasant and no hot water

Family

10/10

Exceptional

27 Oct 2025

Edward

Was good receptionist friendly !

Leisure Family

10/10

Exceptional

24 Oct 2025

Roshinda

I didn't eat breakfast but it looked good...

Leisure Partner

10/10

Exceptional

20 Oct 2025

beatrice

Clean room
Nice staff

Partner

6/10

Pleasant

19 Oct 2025

Milton

3 days without maid service. Good food. The Lady at the check-in desk was very pleasant and cheerful. She gave me honest answers about the hotel and the available computer center, and work out facility. She was also nice enough to take some pictures for me. Her name tag Read KEYLA. She is to be commended for her over and beyond work ethics.

10/10

Exceptional

14 Oct 2025

Carlos

Everything

8/10

Excellent

13 Oct 2025

Edwin

Good Breakfast

Friends_and_family Family

8/10

Excellent

11 Oct 2025

Sharon

The price was right but not the service

Room was clean. Staff took a long time to check me in. Like 20 min till she found my reservation. She seemed like she was new but when asked she said she had been there a while. It seemed like she was covering for someone that usually worked there. She seemed pretty clueless.

Partner

10/10

Exceptional

09 Oct 2025

Khia

Staff Were very welcoming, smiles on face and concerns or questions there where happy to answer.💓 Great place, will be booking again

Leisure Partner

6/10

Pleasant

07 Oct 2025

Chris

Hampton Inn are our preferred hotel as they always very clean with great beds and full breakfast. This Hampton had great beds but was dirtier than expected with a limited breakfast and did not feel safe outside. Will not stay at this one again.

Leisure Partner

10/10

Exceptional

07 Oct 2025

Brittany

Stayed for 1 night with just my husband, the hotel was clean and rooms were nice. Staff was great. Breakfast in the morning was great.

The area is close to shopping and restaurants. Would stay again.

Leisure Partner

10/10

Exceptional

07 Oct 2025

Jennifer

Parking was secure. We did checkout early as we had an appt at Rochester General at 6AM there was a homeless person hanging out in the parking lot, but other than that the room was clean didn't hear others in their rooms.The staff at the front desk were nice and professional.

Friends_and_family Family

6/10

Pleasant

06 Oct 2025

Dave

Key cards had issues multiple times. Breakfast items were not great. Juice machine didn't work.

4/10

Poor

06 Oct 2025

Shelli

Carpets could definitely need cleaned and didn’t realize until morning that the bed was completely broken underneath which caused me and my husband to wake up with terrible back pain.

Business Partner

10/10

Exceptional

05 Oct 2025

Angelique

Good customer service and very clean dining room

8/10

Excellent

05 Oct 2025

Joseph

Nice staff but can be more inviting as most Hampton Hilton hotels are and provide internet service as a computer rm. I am still awaiting my $100 return to my account, not fair almost 48 hours and not return!!

10/10

Exceptional

05 Oct 2025

Ahmed

Clean room. Friendly staff. Decent breakfast. Highly recommend.

Leisure Family_with_children

8/10

Excellent

04 Oct 2025

Tamee

Had prime parking and the room was nice.. pool was freezing and I had to go to the desk 5 times because my key card kept failing..

Leisure Friends

4/10

Poor

03 Oct 2025

Julie

Aircon was freezing and we couldn't adjust it or turn it off, we needed to get the staff to do it and they had problems with it also. They eventually managed to turn it off.
The fridge had a loud buzzing sound, we had to turn it off overnight so we could sleep.
The shower wash was completely empty.
The breakfast lady had slept in and breakfast started 30 mins late, which wasn't convenient as we wanted to get away early to make our next destination in time.

6/10

Pleasant

02 Oct 2025

Ginger

I came to check in and there was no one at the front desk. The sheets were dirty and there was gunk on the night stand. Would not stay here again

Leisure Partner

10/10

Exceptional

02 Oct 2025

Terri

Rochester

Everything was fine. The fridge didn’t work, but we just left our items in the cooler and got ice from ice machine.

Friends_and_family Family

10/10

Exceptional

01 Oct 2025

Pankaj

Decent options for breakfast.
Room carpet not v clean.

Friends_and_family Family

10/10

Exceptional

28 Sep 2025

Amy

Room was clean. Staff was friendly. Plenty of parking. A/C worked great.

Friends_and_family Family

10/10

Exceptional

28 Sep 2025

GUILLERMO

Perfect

Friends_and_family Friends

10/10

Exceptional

26 Sep 2025

Michael

1/2 mile walk to Rochester General Hospital on 1425 Portland Avenue.

Family

10/10

Exceptional

25 Sep 2025

Laura

The room was nice and the staff was very accommodating

Leisure Family

10/10

Exceptional

25 Sep 2025

suzanne

The room was spacious. There was 4 of us, we never felt like we were in each others' way.
There was a hot breakfast, which we love.

Business_and_leisure Family

10/10

Exceptional

25 Sep 2025

Laura

I checked in very late and the staff was so accommodating and friendly!

Leisure Family

8/10

Excellent

24 Sep 2025

Judy and Joe

Saw a show at the Kodak center and had a fantastic time.

Friends_and_family Family

10/10

Exceptional

23 Sep 2025

Tabitha

The staff was some calm and patient with me during the whole process so kind.

Partner

2/10

Poor

20 Sep 2025

Hal

Overbooked

I booked the room through hotels.com and when I arrived to check in the hotel was overbooked. I rooms available. Ridiculous. Will never again book through them.

Business