Name: Staybridge Suites Rochester Commerce DR NW
Address: 2350 Commerce Drive Nw, Rochester, 55901, US

2/10

Poor

31 Jul 2026

Jen

This property had literally been shut down a few hours before we arrived for a \"building code violation\". They apparently fired the staff and posted a note - didn't contact anyone or anything.

10/10

Exceptional

29 Jul 2026

Brittney

The gentleman at the front desk was especially accommodating about getting my families water bottles filled with ice- thank you so much for going out of your way to do this for us!

4/10

Poor

27 Jul 2026

Anne Marie

I stayed here in 2024 for a Mayo Clinic visit and it was lovely. This time around, I was shocked to see how much the property has fallen into disrepair. The outdoor patio chairs were full of cigarette burns, stains, bird poop, and were in total disarray. The weeds had grown in everywhere. Part of the fence was missing. Our room had a smell like wet cigarettes that we couldn’t air out. The beds… oh my goodness.. they both had this terrible deep and loud squeaking. You could not move or turn over on them without waking everyone up. The fold out couch mattress was yellowed from age and carried the same smell as the room. The carpets in the common areas were worn and coming up in places. The morning coffee was luke warm. I’m not sure what happened to this place but it needs an update.

6/10

Pleasant

20 Jul 2026

Jason

Is a great place unless yo are the type to need coffee in the morning. Thank God for the coffee makers in the room. The coffee in the breakfast area was always cold and stale. It was like this all three mornings. I have said something to the staff and new studf is brewed. But the next day, its xold and stale again.

Partner

6/10

Pleasant

08 Jul 2026

Lynne

Quiet, but a bit dodgy. Good location for our needs

Partner

10/10

Exceptional

06 Jul 2026

Brian

We stayed on site again for two nights. It is one of our favorite hotels in Rochester. It is always clean and the staff are always friendly and helpful when needed. The breakfast in the morning is good and hot. We had a minor inconvenience when our key cards were programmed for only one night and when we returned the next night, we could not get into our room, but it was quickly and easily fixed and everything was fine.

Partner

10/10

Exceptional

06 Jul 2026

Kathleen

I was able to check in a bit early with no hassle. My room was nicer than expected with lots of space. There was a full size refrigerator ready to use with standard temperature. The exercise room had good quality and functioning equipment. Parking and room accessibility was easy. I accidentally left my room key cards in the room. Staff allowed quick access and I was able to stay on schedule. I would definitely look to stay in a Staybridge again.

Self

6/10

Pleasant

06 Jul 2026

Jason

Coffee was cold and stale each morning. Added a day to out reservation and created what appeared to be chaos. I was assured a month ahead of time that we got the same room all nights. To be told we “probably” will stay in the same room. We did after all, but then the next morning housekeeping entered our room while we were there. I am more concerned about the lack of communication with staff. Not this lady’s fault at all.

Partner

10/10

Exceptional

28 Jun 2026

Julian

The AC was really strong. The pool and hot tub were hot. Never had a pool that warm before. Breakfast was ok. Go early!! Lots of restaurants and coffee shops in the area. Near costco

Partner

6/10

Pleasant

24 Jun 2026

Marjorie

The hotel staff was definitely accommodating, but there were several things broken in the rooms. We have stayed there before and had better experiences.

Partner

10/10

Exceptional

23 Jun 2026

Christy

Fun happy hour in the lobby with live music, food and drink. My team had a great time!

Friends_and_family Friends

8/10

Excellent

18 May 2026

Brian

The room was clean, and the breakfast was excellent. We did have to call the property in order to find the check-in person and the drapes did not close and block the sunlight.

10/10

Exceptional

11 May 2026

Chad

The pool was shut down. Had no warning about the pool issue.

Partner

8/10

Excellent

10 May 2026

Foua

Pool was really dirty

Family_with_children

4/10

Poor

04 May 2026

Ryan

The breakfast was good. It was a standard continental breakfast. The lady that was helping Friday night was very friendly and helpful. However, the room is advertised as a 4-person room. My older daughter had to sleep in a friend's room as we had a double bed with a pull-out couch. Which was fine until we go to open the pull out and we had no sheets, a majorly stained mattress and it was a twin bed! How were we sleeping 4 people in that room? My kids are 13 and 15 and neither one would fit on the part of the couch I can only assume they thought someone was going to sleep on. This hotel cost a fortune, and it couldn't accommodate our family as advertised.

Family_with_children

10/10

Exceptional

26 Apr 2026

Carole

Breakfast was great. Wished we are stayed longer. The evening staff member when we checked in was great!!’

10/10

Exceptional

26 Apr 2026

Vivian

The rooms are spacious, well equipped, and comfortable!

Friends_and_family Family

10/10

Exceptional

22 Apr 2026

Josh

Very clean and quiet. The Kitchenette was very convenient and well stocked. The evening music in the lobby gave the feel of a much more expensive hotel. Will definetly stay again when visiting the area!

8/10

Excellent

11 Apr 2026

Johnathan

The hotel has seen better days. Alot of stuff is at the age of needing redone such as furniture and flooring. Hotel was clean. Pool was nice.

Family_with_children

10/10

Exceptional

03 Apr 2026

Kendra

The breakfast was amazing. The room was so clean. We had a great time. Family of 4 with two kids under 7. We will be back!

Friends_and_family Family

6/10

Pleasant

19 Mar 2026

Joel

Disappointed with a cold hot tub. A reason this property was selected was for the hot tub.

An additional fee was added for parking. This is not acceptable and I will be requesting a refund of that fee.

10/10

Exceptional

08 Feb 2026

Marc

Friendly staff, clean rooms and great continental breakfast

Friends_and_family Family

6/10

Pleasant

07 Feb 2026

Tami M

Rooms are getting old and need improvements. Paid through Expedia then charged $4.89 additional at check in for parking lot maintenance. Breakfast okay, nothing special. Elevator sounds like you are going to get stuck.
Prices are high for the quality.

8/10

Excellent

07 Jan 2026

Antwane

Most of the lights in the room didn’t work. Room was a little rough beds weren’t great but front desk people were really nice. I felt comfortable there.

Friends_and_family Family

10/10

Exceptional

07 Jan 2026

MaJeana

Clean, comfortable bed, nice room

Partner

4/10

Poor

27 Dec 2025

Tracy

We were disappointed that our reservation was for 6 people and the pull-out couch was only a single bed making it hard for the 6th person to sleep comfortably. The beds were very squeaky and sloped to the middle. We stayed here last year and the hot tub still doesn’t work (even after a year). The lights in the lobby were flashing (several of them). The water that came out of the bathroom sink faucet was cloudy. The area between the pool and the hotel wasn’t shoveled. Lots of areas to improve on.

Leisure Family

10/10

Exceptional

17 Dec 2025

Amanda

Staff very helpful and friendly. Room clean and spacious for our four adults and a baby.

Leisure Family_with_children

2/10

Poor

16 Dec 2025

Suzanne

Room smelled like weed. Pool smelled like mold and was green. Old food on floor in main lobby with several ants crawling on it. Overall dirty. We stay at this hotel twice a year and this year was the first I was very disappointed.

Leisure Family_with_children

4/10

Poor

30 Nov 2025

Shari

We’ve been staying at this hotel a few times a year for the last several years. Have always thought it was a great stay but this most recent stay we noticed it is seriously run down. The pool was cloudy and mildew smelly, the rooms need new carpet desperately, none of the tvs in our rooms worked, the chairs in the lobby are terribly worn and instead of new chairs they put a cheep slipcover over them. It just seems they are skipping corners. The rooms are a very nice size and the staff are accommodating so it still has that going for it. Please consider renovations, at least replacing the carpet.

Family

10/10

Exceptional

26 Nov 2025

Jane

Yes, nice room

10/10

Exceptional

15 Nov 2025

Rathanak

The front desk person so greeting and helpful, the room always clean.

Leisure Partner

4/10

Poor

10 Nov 2025

Lauren

The room was fine, but another guest wasn’t cleaning up after their dogs had pooped so there were a lot of piles of dog poop around the pet walk area. Additionally, tons of cigarette butts scattered and littered around.

Business Pet

6/10

Pleasant

24 Oct 2025

Darius

Friendly staff, mid amenities.

Initially we were sent to the wrong room, but we quickly realized it wasn't the room we had paid for and the front desk clerk found the error and got us into the right room. Later we discovered the toilet wouldn't flush, so all weekend we had to manually reach into the back tank and make it flush as they didn't have maintenance staff to fix it. They refunded us a portion of our charge. Building is getting a bit worn down.

Friends_and_family Family

10/10

Exceptional

21 Oct 2025

Colleen

Again this property has done it! 5 Stars all the way!!! Thank you for the amazing stay!!

Business_and_leisure

2/10

Poor

19 Oct 2025

Keri

Very dirty room. Stain on floor, pet hair in living room, old food on floor and hair in bathrooms. Beds very uncomfortable and the noise level was awful. I have stayed 3 yrs in a row and for sure the quality has gotten bad. Will not stay again unfortunately. Plus now charge for vehicle which wasn't told before check in because they just changed it couple weeks ago. Definitely need to let guest know this when things change especially a charge.

Leisure Family

8/10

Excellent

10 Oct 2025

Mark

Very friendly staff. Extra kind and helpful. Generally clean and would stay again. Fruit flies around the juice machine. No cranberrWhen wiping tables during breakfast, just didnt clean whole table

6/10

Pleasant

03 Oct 2025

Randy

Room was either hot or cold, noisy all day and night, offer washing machine and dryer but hardly worked when it did

Family

10/10

Exceptional

28 Sep 2025

Antar

I lived my stay at this place
I will be going back next week

10/10

Exceptional

26 Sep 2025

Joel

nice place

Friends_and_family Family

8/10

Excellent

20 Sep 2025

Matthew

Highly recommend eating at Smoak right across the street from Hotel. Great breakfast

Leisure Partner

10/10

Exceptional

14 Sep 2025

Randall

Nice accommodation

Business

10/10

Exceptional

09 Sep 2025

Jeremy

Clean room, friendly staff, great breakfast

Business_and_leisure Family

10/10

Exceptional

24 Aug 2025

Deborah

Very nice, quiet hotel at a good rate.

Leisure Family

8/10

Excellent

23 Aug 2025

Barbara

Hotel was generally quiet. Staff was helpful when asked questions.

Leisure Family

10/10

Exceptional

10 Aug 2025

Heidi

Very nice. The property is clean and well maintained. Check in was easy and we felt very welcomed, even though it was 11:30pm.

Leisure Partner

10/10

Exceptional

07 Aug 2025

Deborah

I thought the breakfast was wonderful...but then they even offer evening hearty snacks as well as free beer and wine!! Are room was great, but you can see the upholstered furniture is wearing down. Beds were very comfortable!!

10/10

Exceptional

05 Aug 2025

Susan

I was very pleased with my experience. The next time I have an opportunity to stay in this hotel again, I will.

Friends_and_family Friends

10/10

Exceptional

25 Jul 2025

Frank

Liked it

10/10

Exceptional

18 Jul 2025

Glenna Halley

I have stayed here more than half dozen times. Each time the service has been good and friendly. No complaints. Walking distance to groceries, Costco, coffee, and restaurants.

Leisure Self

6/10

Pleasant

04 Jul 2025

Lisabeth

We had reserved an accessible room but didn’t get one. I use a walker and our room was the furthest from the elevator. Seeing as we were only staying one night we didn’t bother complaining. The size of the suite was great but the sofa was old and threadbare. I also sunk down in it.

Business Partner

10/10

Exceptional

03 Jul 2025

Dominique

Great property, clean rooms and helpful staff. Evening reception with music and breakfast were exceptional.

Leisure Family_with_children

10/10

Exceptional

26 Jun 2025

CHARLES

I liked how the property was clean and kept updated

Business Family

6/10

Pleasant

02 Jun 2025

Mary

Comfortable

I was disappointed that I had to try three rooms before I found one that would be acceptable for my stay. The first room was almost 80° and it seemed the air conditioning was broken. The second had a strange vibration in the floor and bouncing off the windows. It may have been above the laundry area. The third room was just right! I must say though the staff was very patient and kind with me to keep offering different rooms until we found one that was going to work.

Business

8/10

Excellent

27 May 2025

Terry

Great hotel

It was very nice and welcoming. All the comforts of home . Clean!

Partner

2/10

Poor

20 May 2025

Cherea

The pool and hot tub water were brown. I provided picures. We were told oh we had a large group. It smelled like sewage. They then closed the pool to clean which was our whole stay. Then at 3 am our smoke alarm went off. They had no explanation. Deal with it. When we asked for towels or any help we were litterly told we will see. When i contacred Staybridge they said it wasnt their problem due to being booked thru a 3rd party app. They offered me points on a card i dont even have.

6/10

Pleasant

12 May 2025

Jaime

I love the size of the room for a family of 5 that was traveling for a wrestling tournament. I wish the soap and shampoo and conditioner werent reusable for everyone. I feel like that is unsafe. I feel like the bathroom could have been cleaner.

Friends_and_family Family

4/10

Poor

27 Apr 2025

Kristiana

Of the 3 Staybridge Hotels my family and I stayed in over the course of our family vacation, this Rochester location was absolutely the worst overall. We arrived around 9pm after traveling all day. The room itself wasn’t very clean when we got in, with most surfaces feeling gritty and sticky. We didn’t have any extra bedding for the pull out couch, and no one answered the front desk phone when we called down. We made do for the night and then noticed more issues in the morning, namely that the shower was broken, the towels had holes in them, and the remote/alarm clocks were missing the battery covers. I went to the front desk just to let them know and to ensure we wouldn’t be charged for these items, and the man working the front desk was one of the rudest customer service people I’ve ever encountered. He was interrupting to make excuses to the point where I couldn’t even get a word in. “Minnesota Nice” apparently skipped this location. Based on the staff and cleanliness, we would never return to this location.

Leisure Family

10/10

Exceptional

14 Apr 2025

Oliver

Service was friendly and I enjoyed the social aspect of the evening.

Business

6/10

Pleasant

06 Apr 2025

Emily

Needs a bit of work.

The building itself looked nice but the room we stayed in 333, 1 bedroom suite, needed a lot of work. There was blue plaster on the wall behind the bedroom chair from a hole that was made at some point, the carpet wasn’t all the way to the wall by the tv stand in the bedroom, the door frame inside the bathroom needed repair.

Friends_and_family Family

10/10

Exceptional

02 Apr 2025

Shane

Unfortunately in the middle of the night it wasn't quiet in the room. Hard to sleep.

10/10

Exceptional

31 Mar 2025

Joan Pero

Staff was very friendly. Room was clean and spacious with a modern feel. Enjoyed the quietness and got a good nights sleep. Within walking distance of restaurants and grocery store.

Leisure

8/10

Excellent

30 Mar 2025

Verified traveler

The room was clean and comfortable, the pool was nice and warm. The only complaint is that the hotel is right next to Costco and there were some loud semis that idled overnight. Bring earplugs or a sound machine if you are sensitive to noise. Otherwise everything was great!

Friends_and_family Family

10/10

Exceptional

28 Feb 2025

Chasen

It was very clean. The beds are the most comfortable I've ever slept on. The two room suites give us enough room for our family to relax. We checked in around 8:30 pm, and the person working the front desk was wonderful. She had a great personality, seems to love her job, and was so helpful. Not our first stay at this location, and we'll be back.

Leisure Family

10/10

Exceptional

22 Feb 2025

Family

Very clean facilities. Breakfast menu varies from day to day and very tasty.

10/10

Exceptional

19 Jan 2025

Wayne

Would definitely stay here again.The breakfast in the morning was amazing. The rooms were really clean.

Business Partner

8/10

Excellent

29 Dec 2024

Crystal

Good Hotel

An good hotel overall. And I would recommend this hotel to a friend. However, the heat/air in our unit was fairly loud. After a while, we got used to it so it wasn’t too bad.

Friends_and_family Family

4/10

Poor

29 Dec 2024

Carey

Liked that we didn’t have to pay extra for our dogs to stay and the size of the one room suite. Didn’t like the theater room chairs weren’t cleaned, other guest’s smoking marijuana in lobby bathrooms and car alarms you off in the middle of the night.

Leisure Pet

10/10

Exceptional

06 Dec 2024

Grace

Room is very nice

Leisure Friends

10/10

Exceptional

22 Nov 2024

Nicholas

Nice place. Hospitality hour with food. Pool and workout room.

Leisure

10/10

Exceptional

15 Nov 2024

Katie

Nice, spacious and great location

Our family of 5 stayed in a two room suite and it was perfect so everyone had their own space!

Friends_and_family Family

10/10

Exceptional

19 Oct 2024

Omar

Nice

10/10

Exceptional

12 Oct 2024

Shawn

Friendly staff. Convenient location. Spacious suite.

Business Partner

10/10

Exceptional

01 Oct 2024

Rebecca

5 stars all the way around. Clean, beautiful hotel with wonderful staff.

Leisure Family

8/10

Excellent

19 Sep 2024

Hannah

We have stayed here the past 4 years during a truck show in a nearby city. It is a great location for where we need to be. Hotel is always clean and quiet. Staff helpful. Breakfast in the morning is nice, there are also some nice places to eat nearby.

Leisure Family

8/10

Excellent

07 Sep 2024

Matthew

Was a great experience only problem we had was the tub had worn thru the paint on the bottom. So was rough texture. But still a nice room and hotel overall. Would stay again

Leisure Partner

6/10

Pleasant

12 Aug 2024

Tim

Toilet hooked up to hot water, provided a very hot experience when using the restroom.

Leisure Family

8/10

Excellent

07 Aug 2024

Katie

Hotel was nice and close to restaurants/grocery shopping. Great location to Mayo.

2/10

Poor

06 Aug 2024

Sharon

Poor experience

We were charged a no show fee because we arrived after midnight, which was always our plan. Never have I been charged a fee for arriving after midnight. They also could not check us in as they were running the nightly audit, so we had to wait for that to finish until we could be checked in. They should have the ability to give you a room while running their audit. The floors were sticky and the shower was uncomfortably cold even when turned all the way to hot

Friends_and_family Family

10/10

Exceptional

30 Jul 2024

Marissa

Our stay was really great! We always stay here when we come to Rochester! Never lets us down! Very clean! The people at the hotel are very friendly too!

Friends_and_family Family

10/10

Exceptional

16 Jul 2024

Roman

The breakfast is excellent too.

Leisure Family

2/10

Poor

15 Jul 2024

Matthew

Website did not indicate that both the pool and jacuzzi were broken (the main reason I booked the place). 1st room's a/c didnt go below 68. They stopped offering complimentary newspapers (another reason I booked the place).

Business Self

10/10

Exceptional

12 Jul 2024

cesy

Very clean and nice pool was not working other then that will come back

Business

8/10

Excellent

25 Jun 2024

PMS

Cleanest hotel I've ever stayed in, so that's great. The floors in the hallways have weird random dips and uneven spots. Walkable distance from a grocery store (right next door). Heater for the pool and spa was out so the water was chilly but not too bad. Staff were super nice and accommodating. 8 out of 10 would recommend.

Leisure Family_with_children

6/10

Pleasant

20 Jun 2024

Bob

Room door dead bolt would not lock, Damage to the walls were not repaired. Just painted over (Bathroom) I would have told the desk attendant, but no one was manning the desk when we left.

Business_and_leisure Family

10/10

Exceptional

18 Jun 2024

Christopher

The front desk staff/management was excellent! My father was having surgery at nearby Mayo Clinic and it was scheduled very early in the morning so I called the night before to check if we could check in a bit earlier than 3pm. They indicated they could not guarantee but would make note to clean our room asap to try and accommodate. When we arrived for check in early, they had the room ready and my father could rest and recover. Great service and we will remember that upon return trips to Rochester. THANK YOU!!

Business_and_leisure Family

10/10

Exceptional

17 Jun 2024

Glenna

Satisfied customer. I will stay at this property again.

8/10

Excellent

16 Jun 2024

Rachel

I enjoyed this hotel. Its our second trip there. My only complaint this last stay the pool water was very murky and hot tub was cold.

Leisure Partner

8/10

Excellent

09 Jun 2024

Verified traveler

Good rooms

We've stayed here twice now and the rooms are great. The breakfast is so-so. Powdered eggs, yogurt and cottage cheese is not single serve. Fruit is bananas and some mixed fruit from a can. Two choices for cereal. You can tell they're saving money at breakfast. When we stayed the second time we used the stairway to get to our room entered and exited the hotel from the front door twice in several hours and each time the exit door in the stairwell was propped open, so much for security. Of course it's a Minnesota summer so moths and bugs are in the stairwell. The attendant of the front desk each time we stayed was seated outside on a bench smoking. The sign was up at the counter that said they were attending to another guest but I'm pretty sure they were just smoking most of their shift. They've got great rooms but the breakfast, some staff, and security is less than stellar.

10/10

Exceptional

18 May 2024

Mark

A perfect place for our stay - two bedroom, two bathroom, with a kitchen and living area in between. Comfortable, clean, and convenient.

6/10

Pleasant

17 May 2024

Josh

Not a very clean hotel. I really like the Staybridge as a general rule but this one had cigarettes sitting on the front desk at check in, hairs all over the bathroom upon arrival. Generally not clean. Carpet frayed, trim water damaged in bathroom.

Friends_and_family Family

8/10

Excellent

17 May 2024

Jennifer

Excellent choice

Friendly, accommodating staff... Clean, would recommend and stay again

Friends_and_family Family

10/10

Exceptional

08 May 2024

Karing Through

this place was awesome. granted the hot tub and pool worked for 1 day we were there. we had to ask for towels once, and take out our own trash or ask for bags. but the staff was great food was perfect in thr morning. There was a light that was strobing but i just had my breakfast in the room.

Leisure Family

6/10

Pleasant

02 May 2024

Keyla

.

Partner

10/10

Exceptional

29 Apr 2024

Julie

One little problem

The stay was very nice. I appreciated the condition and comfort. Sadly as we were leaving we had to walk trough a group of employees smoking right outside the front door. There was no way to avoid them or the smoke.

Friends_and_family Family

8/10

Excellent

28 Apr 2024

Ryan

The room and building as a whole were nice and clean. Breakfast left a lot to be desired. Very limited options and they ran out of food by 9:15 on the second day, even though breakfast was advertised until 10:30.

Leisure Family

10/10

Exceptional

27 Apr 2024

Rocio

Great hotel. Pool was not working that was the only down fall. But everything else was great!

Leisure Family_with_children

10/10

Exceptional

24 Apr 2024

Sharon

Room was spacious and clean. Good breakfast. Staff were helpful. Parking free and easy.

10/10

Exceptional

22 Apr 2024

Marissa

We liked everything! Its always clean, very nice, quite place to stay. The hot tub was freezing cold but otherr then that we have no complaints.

Business Family

2/10

Poor

15 Apr 2024

Gao Nou

Hotel extended stay didn’t have all the cooking utensils and blankets needed for 8 guests for the kitchen hotel suite reserved. We had to run to the Aldi across the street to purchase paper towels, cooking utensils, bowls, and garbage bags. The breakfast weekend food was not continental, no meat specified on the buffet. Food was not average. Not planning to stay there again, first time staying there. Thanks.

Leisure Family_with_children

10/10

Exceptional

14 Apr 2024

Shawn

Staff is very friendly!!