Name: Kahler Inn And Suites Mayo Clinic Area
Address: 9 3rd Ave Nw, Rochester, 55901, US

10/10

Exceptional

06 Aug 2026

Becky

Check i and out is always fast, Staff is very helpful and the free breakfast is nice, are room was clean and comfortable.

8/10

Excellent

06 Aug 2026

Dorri

This was our second week staying there. The beds we had the first night we’re good but the second week beds were very uncomfortable.

10/10

Exceptional

06 Aug 2026

bernice

Friendly and helpful staff. Clean and well maintained rooms. Breakfast was generous and fresh. Above all the convenience to appointments at Gonda and Mayo can’t be beat. We always pick Kahler Inn whenever we come for appointments at the Mayo Clinic.

10/10

Exceptional

06 Aug 2026

mike

Hotel is older and somewhat beat up but right across the street from surgery building and I have no complaints on the other hand the reservations people at the sister kahler grand stay were rude and condescending which surprised me would never stay thrre

10/10

Exceptional

06 Aug 2026

Ashley

Very clean, great access to Mayo Clinic, great restaurants on property or close

8/10

Excellent

05 Aug 2026

Rob

.

10/10

Exceptional

05 Aug 2026

Jeff

The check in was good, the room was great. Thanks

8/10

Excellent

04 Aug 2026

Richard

The Inn and Suits is a good place to stay. I would stay there again. It's an older motel and the only real issue I had was my door to the room wasn't well maintained. It was out of line and hard to open and close. I reported it for repair. It wasn't repaired by the time I left. I hope they fix it by then. It did seem that since things were older in this building, They seem to try to keep it clean but it just looks a bit dingy.

8/10

Excellent

04 Aug 2026

Sandra

Really older than I expected. Rooms are just too small ti be packed with as much furniture as they had in it. Bathrooms are very small. We will be going back to the Kahler Grand our next appt. at Mayo.

10/10

Exceptional

04 Aug 2026

Susan

The buffet breakfast is awesome.. Room was clean. Quiet hallways. Love I-Chi Mein restaurant, which is attached.

8/10

Excellent

31 Jul 2026

Theresa

our room was clean and the beds were clean and comfortable. Parking was easy too.
we didn't eat any breakfast because of very early appointments.

10/10

Exceptional

31 Jul 2026

Brenda

Excellent experience. Great staff.

8/10

Excellent

31 Jul 2026

Ramses

Very good location with subway (underground pedestrian walkway) connection to Mayo buildings. I traveled in mid-July when it was very hot and humid, so NOT having to be outdoors was a plus. Caribou Coffee, Jimmy John's, and I-Chi Mein are basically connected to the hotel, and Yumi Poke is one more door down. The only critiques I have are 1) signage about breakfast hours were old/outdated and didn't list correct hours, 2) perhaps because of the weather being so humid, the carpets in the room felt a little damp & slick.

10/10

Exceptional

30 Jul 2026

Bunny

We loved our stay at the Kahler Inn and Suites in Rochester! It was so convenient to walk across the street to Mayo and access all the buildings by the subway level and not wait 30-45 minutes for hotel shuttles for other Rochester hotels. The 2 bed queen suite was nice and clean, and perfect for our group of 4. There was lots of room with the separate living area with a convertible sofa, chair, and kitchenette with seating area. The breakfast was outstanding! This was our 2nd time to stay here. We wouldn't stay anywhere else for a Mayo trip. This place is perfect and the staff do an excellent job.

4/10

Poor

30 Jul 2026

Richard

Air conditioning was intermittent and very noisy - vibrated all night long. There was only a single “curtain” (very run down condition and dingy) and no sun blocking curtain so air conditioning just blew behind the curtain and the room was never comfortable and was very humid.
The convenience of the hotel is the only reason to stay there. It needs a significant upgrade in quality and lighting. Perhaps we just got a bad room and other rooms are nicer, but as someone who travels a lot for business, this hotel is off my list until it has a complete update.

8/10

Excellent

29 Jul 2026

Minh

Breakfast was good. It’s close to Mayo Clinic.

6/10

Pleasant

29 Jul 2026

Frank

The location to Mayo Clinic was amazing, off the elevator to the left down a short walkway into Mayo Sub level. However, the door would not lock except the deadbolt only. When leaving our room access was open to anyone who could push the handle. Additionally, the room felt damp and the ceiling appeared dirty.

8/10

Excellent

29 Jul 2026

Rachel

I liked how close it was to clinics I needed. Front desk person was excellent on Sunday evening for check-in. Nice to have breakfast available.
Wish the pool was deeper, but area very clean.

8/10

Excellent

29 Jul 2026

Rich

Breakfast was awesome, room was clean and neat. The bathroom sink faucet was defective and luke warm water in shower. Front desk staff was excellent with patience for all our questions. Garage parking was ify but worked considering the surrounding construction .

8/10

Excellent

28 Jul 2026

Kathryn

Comfy beds. Across the street from mayo .

6/10

Pleasant

27 Jul 2026

Dan

The room was clean and the maid service was good. Breakfast was quite good parking was adequate. However, the air conditioning unit was very noisy. we asked maintenance to take a look at it, but it was not fixed and we heard nothing back from them.

8/10

Excellent

25 Jul 2026

Carrie Ann

Close to hospital

10/10

Exceptional

24 Jul 2026

James

Very convenient when going to the Mayo Clinic. Friendly staff and comfortable room.

6/10

Pleasant

24 Jul 2026

Hans

Proximity to Mayo and downtown

4/10

Poor

24 Jul 2026

Tricia

I was very disappointed with my stay. The refrigerator in our room didn’t work, and neither did the air conditioning, which made the room very uncomfortable. The room itself was dirty and had an unpleasant odor when we arrived.

Parking was also a major frustration. It was extremely difficult to find, and the lack of clear directions made the experience even worse.

Overall, the combination of broken amenities, poor cleanliness, and confusing parking made for a very disappointing stay. I would not recommend this hotel unless these issues are addressed.

Family_with_children

6/10

Pleasant

23 Jul 2026

Doug

We made a mistake in our reservation date. We don't need to be there until July 26th. We've had so many medical things going on We've been a little confused.

10/10

Exceptional

22 Jul 2026

Kathryn

Location is perfect for Mayo Clinic

10/10

Exceptional

21 Jul 2026

Therese

clean rooms and great morning breakfasts and very polite hotel people.

Friends_and_family Family

8/10

Excellent

21 Jul 2026

Sharon

No review No review no review

Self

4/10

Poor

20 Jul 2026

Zachary

They are close to the Mayo Methodist Hospital. What wasn't good was there was hair in the shower and on t G e toilet.

Family

6/10

Pleasant

19 Jul 2026

Jeremy

This is NOT a 3 star hotel. 2.5 maybe. Room was damp from air unit. Extremely small bathrooms.

Family_with_children

6/10

Pleasant

18 Jul 2026

Richard

I paid a little more to have the convenience of bringing my wife to the room via the Mayo subway tunnels. This worked out well but the hallway carpet outside the elevator on the 2nd floor had a hole in it which raised a red flag.

The standard room was small with narrow doorways which made the entry by wheelchair difficult. The room was clean but the carpeting was worn. The two queen beds were comfortable. The handicap bathtub had multiple handicap bars but had a chip out of the finish. The staff was very nice and helpful with my questions about parking and access.

The breakfast was very nice with a great variety of foods and beverages. The seating area was spacious but I was disappointed with the floor cleanliness as when you walked around your shoes stuck to the floor and peeled up with a noise similar to tape being pulled off a hard surface. And when you left the area your shoes continued to stick to the floor down the tile hallway to your room. I mentioned this at checkout and the clerk noted it on a complaint list so I hope they find a better floor soap for that area.

I’m on the fence whether I will stay there again. I might though for the convenient access and the great breakfast buffet.

Partner

2/10

Poor

18 Jul 2026

Jennifer

I was very surprised by this property after such positive reviews. I would not recommend staying here.

10/10

Exceptional

18 Jul 2026

Lynn Colleen

Room well laid out. Breakfast was amazing. Need microwave. Staff was wonderful.

Family

4/10

Poor

17 Jul 2026

Tammy

The hotel smelt

Self

8/10

Excellent

16 Jul 2026

Joan

The breakfast was very good with a lot of options. The parking is convenient, although the immediate roads are under construction so you have to deal with lane closures and detours, but at least you can still utilize their parking lot.

The thing I was mostly disappointed with was the dirty carpet that turned my socks and feet black. I would hope that the rooms are on a reasonable rotating schedule to clean the carpets, if they’re not, they should be.

Family

10/10

Exceptional

15 Jul 2026

Debra

This well-maintained property is convenient to the Mayo Clinic. It is comfortable, quiet, & has an on-property restaurant.

Family

6/10

Pleasant

14 Jul 2026

Rodney

Motel overall felt dated and room could use some new carpet. Need more accessible outlets for electronics.

Partner

8/10

Excellent

13 Jul 2026

Marlys

The carpet in the hallway looked like it may have pet staining.

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Lorely

Great hotel located super close to Mayo Clinic, you can use the subway and is 200 feet to the main building of Mayo Clinic and the Gonda Building.
I love how close is to everything and the breakfast included.

Self

8/10

Excellent

13 Jul 2026

Doris

Our stay at this hotel was very good. The only problem we had is that we were led to believe by the Hotel.com websire that there was a restaurant in the hotel that served gluten free meals. The only restaurants in the hotel were a JJs sandwich shop and a chinese retaurant.

Friends_and_family Family

6/10

Pleasant

10 Jul 2026

Erika

Rooms had an odor to them that wasn’t appealing, outlets were scarce.

Partner

4/10

Poor

10 Jul 2026

Angel

Staff unfriendly, no one smiled. The refrigerator and microwave did not work (was plugged in) the outlets were loose, windows dirty to look out, shower head and sink low, and just felt old and not up to par. For the price, I won’t go back. There’s many other hotels in that price range that offer so much more and better kept. The breakfast was not that great but maybe I’m picky. The thing that stood out the most was the unfriendly front desk employee who smoked weed out in the parking deck
( on her break) while talking on her phone. The staff was like zombies that had no smile.

Partner

8/10

Excellent

09 Jul 2026

Matt

Loved the connections to the Mayo Clinic facilities.

Partner

10/10

Exceptional

09 Jul 2026

Carrie

Not the newest or most updated property, but it was perfect for multiple days/appointments at Mayo.

Partner

10/10

Exceptional

08 Jul 2026

William

I would recommend this hotel for anyone who has appointments at Mayo Clinic. It is connected to the Mayo indoor subway system.

Family

6/10

Pleasant

07 Jul 2026

Hafsa

Breakfast was convenient and location is great

Self

8/10

Excellent

07 Jul 2026

Ann

Great location and easy walking distance to Mayo Clinic

Partner

8/10

Excellent

07 Jul 2026

Tim

Staff was accommodating, friendly.

Partner

8/10

Excellent

03 Jul 2026

Kelly

Room was clean. Staff was hopeful. Complementary breakfast was good. Parking space appreciated and rate was not terrible. However, it is a very tight lot.

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Ron

Didn’t care for the shower!

Partner

4/10

Poor

03 Jul 2026

Jon

Room was fine. Comfy bed. Pool area was a disaster. Took the kids down there for a morning swim and it had not been cleaned from the night before. Used towels laying around everywhere and band aids floating in the pool. And this was at 10am, so plenty of time to get things cleaned up from the night prior. Will not be going back.

Family_with_children

10/10

Exceptional

02 Jul 2026

Lisa

Staff was very helpful and pleasant both at check in and check out. Breakfast was very good. Location was perfect, walking distance to many restaurants and civic center. Would definitely stay here again.

Family_with_children

8/10

Excellent

02 Jul 2026

Jill

It was very convenient to the clinic. Parking was a nightmare, a little guidance prior to arrival would have been helpful. In addition, guidance to the various access to the clinic would have been helpful. There needs to be more tables and areas to play games. and kill time would be really helpful.

Partner

10/10

Exceptional

02 Jul 2026

James

On check in the hallway to my room had only one light on making it dark and hard to read numbers on rooms. By check out the next day the issue was resolved…..seemed like a long time…..

Friends_and_family Family

8/10

Excellent

01 Jul 2026

Troy

!

Partner

10/10

Exceptional

01 Jul 2026

Terry

Reasonable rates friendly staff nice free breakfast.

Partner

8/10

Excellent

30 Jun 2026

Karen

A little snafu when I upgraded my 2 queens reservation to ensure I would have fully accessible room. I was moved into a king but didn’t want my ride sleeping in a chair so we were put in a king suite with a big balcony!! Unfortunately it was super hot so didn’t use. Just another lesson learned.

Friends_and_family Family

4/10

Poor

29 Jun 2026

Linnea

We

10/10

Exceptional

28 Jun 2026

Navdeep Singh

Excellent hotel and customer service!

Family

10/10

Exceptional

28 Jun 2026

Susan

Clean, breakfast good, can walk to favorite restaurant

Family

6/10

Pleasant

28 Jun 2026

Val

The hotel needs an update. The front desk staff was extremely helpful in reservation changes. The breakfast had lots of options.

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Kathy

Short stay while family member in the hospital. Very convient, clean, breakfast was fresh. Parking was a bit of a problem due to all of the construction but it worked out parking in the Graham parking garage. Only about a block away.

Self

8/10

Excellent

27 Jun 2026

James

Room adequate, serious lack of electrical outlets was a problem. Breakfast pretty limited but very good. Wish there was coffee option other than the $10/cup option in the lobby. Staff were very friendly. Housekeeping only on request I don't care about that but some might. Proximity to Mayo is fantastic!!! MUCH better pricing than Kahler Grand a few blocks away. Very limited parking.

Self

8/10

Excellent

27 Jun 2026

Warren

Its convenience to the Mayo Clinic is in paralleled. Old but clean and very comfortable.

Partner

10/10

Exceptional

26 Jun 2026

William

Room was clean, friendly staff, easy parking on the property.

Family

10/10

Exceptional

26 Jun 2026

Jennifer

Nice hotel. Convenient to Mayo Clinic.

6/10

Pleasant

26 Jun 2026

Mark

Passcode room key cards did not work. Had to get re-keyed several times. Breakfast food quality was average. Refund for shortened stay was difficult to process, according to expedia. Location to Mayo was excellent, which overrides any other deficiencies.

Partner

8/10

Excellent

24 Jun 2026

charles

Good

8/10

Excellent

24 Jun 2026

Craig

Room was very clean, air unit was loud and would shut off

Self

2/10

Poor

24 Jun 2026

Shelby

It was not worth the money and they overcharged me. My receipt and what they charged are not accurate. Never going there again.

4/10

Poor

24 Jun 2026

christopher

there was supposed to be two queen beds, there was 1 king.
bed was like sleeping on a concrete floor. wife got locked out in the parking garage.
second key did not work for door.

Partner

8/10

Excellent

24 Jun 2026

Marlene

Mattress on one of the queen beds felt like you were laying in a basket. Only other complaint is parking is paid when you leave, it’s an additional $16 on top of the room fees. Don’t tell you that :(
Otherwise, staff was friendly, the access to the hospital was great.

Family

8/10

Excellent

23 Jun 2026

Jon

For Mayo patients, the location cannot be beat! Affordable, clean, and so convenient.

Partner

10/10

Exceptional

22 Jun 2026

Daniel

Excellent breakfast daily. Parking below not user friendly.

2/10

Poor

21 Jun 2026

Kurt

Air conditioner was so loud I could not sleep and shutting it off was too warm so I basically did not get any sleep.

Friends_and_family Friends

2/10

Poor

20 Jun 2026

Dana

-

Family_with_children

10/10

Exceptional

19 Jun 2026

Amanda

Clean rooms, good breakfast, great location for Mayo appointments!

Family_with_children

2/10

Poor

19 Jun 2026

Diane

Ripped carpet, curled up and worn cheap furniture, springs coming through mattress, smells musty and moldy! Requested a different room, same thing. Cancelled our other nights.

8/10

Excellent

19 Jun 2026

William

Way to much construction Very Narrow two direction ramp parking

Partner

6/10

Pleasant

17 Jun 2026

Lori

Very convenient , if you have to go to mayo!!

8/10

Excellent

17 Jun 2026

Donoven

The room was adequate. Breakfast area was good, nice to have the option of a hot breakfast as opposed to simply being cold.
Wasn’t happy about having to pay $15 per day to park at their property when others have free onsite parking.

Family

8/10

Excellent

17 Jun 2026

Peter

Super convenient when visiting the Mayo Clinic. We found the mattresses too soft and the toilet way too low (they seemed the right height for a pre-school!). But neither bad enough to keep us from returning for the convenience…and the adjacent Caribou Coffee.

Partner

4/10

Poor

16 Jun 2026

alissa

keys did not work, had to go back down (so did everyone else) and no apologies at all for having to come back down. toilet seat fell off the toilet immediately, looked like someone had peed in toilet when i arrived

Self

10/10

Exceptional

15 Jun 2026

Ruth

The rooms were clean and the breakfast is good. Very convenient to go to . No complaints.

Family

10/10

Exceptional

11 Jun 2026

Paul

The room was clean and comfortable, the staff was friendly and helpful, the breakfast was wonderful, and the parking was deeply appreciated. No question that next time, and there will be one, we'll stay at the Kahler Inn.

Partner

10/10

Exceptional

09 Jun 2026

Jason

Staff is super friendly, room was clean and spacious. Breakfast is very good for being free. Be aware that parking to check in, unload or load luggage can be difficult because that’s a very busy street and it’s compounded by the construction downtown now. The convenience of the subway to Mayo Clinic is worth the parking fees. Very good stay overall and plan to stay here again when we need to.

Friends_and_family Family

10/10

Exceptional

05 Jun 2026

Tanisha

Staff is always very helpful and nice. Breakfast is good. Pool was warm!

Friends_and_family Family

8/10

Excellent

04 Jun 2026

Edward

Good property for reasonably priced hotel. Beds were comfortable.

8/10

Excellent

03 Jun 2026

Teresa

Front staff was very friendly and helpful - appreciated the early check-in. Staff we met in the hall were friendly and welcoming.

Friends

8/10

Excellent

02 Jun 2026

Jean

Great place. Very helpful and friendly staffs.

Family

6/10

Pleasant

01 Jun 2026

Sam

A bit of an old, confusing building, but the staff did their best to make it comfortable.

Partner

6/10

Pleasant

31 May 2026

Terry

With the cost and reputation of this hotel, I expected better. First, the card-keys didn’t work. Second, the room was cramped with a tiny bathroom and a pathetic-size television monitor. Finally, the breakfast was identical to what’s offered at facilities a quarter of the cost here. The noon checkout time, however, was wonderful.

Partner

10/10

Exceptional

31 May 2026

Joe

The staff were nice, it was a spacious room, close to the civic center and hospital, but a bit dated, and the breakfast was mid.

The Friday menu, with the waffle makers out, was great, but the weekend menu switched to French Toast Strips, which were not as good.

Parking was tight, but having onsite underground and being able to bill it to the room was great. The Grand Kahler has much more expensive parking, a big perk!

Self

10/10

Exceptional

31 May 2026

Jason

Close to so many things, made the stay very easy and convenient. Staff was very attentive and helpful when we had questions.

Business

10/10

Exceptional

31 May 2026

Thomas

Close

Self

8/10

Excellent

29 May 2026

Janet

-Clean but outdated
+Just across the street from Mayo Hospital
+Convenient to good restaurants
Yes, I would stay again.

Friends

6/10

Pleasant

29 May 2026

Danielle

The A/C unit was not working properly when I got into my room. It was VERY warm in there, so I had turned it on right away. The maintenance man responded quickly and was able to get it working in short order.
The curtains had mold/mildew from condensation from the AC/Heat Unit.
The shower is designed for people under 5' tall. I am 5'8\" and had to hunch down in order to wash my hair. The ceiling in the shower was also very low. A very tall person would likely struggle to comfortably shower.
The toilet did not flush completely. It would take 3 flushes to get the toilet paper to go down.
The breakfast was pretty good as far as breakfast goes with lots of options. I had an early morning appointment and was disappointed that there wasn't even coffee until it opened at 6:30. A hot pot with coffee would have been nice to start my day. However, there was a Caribou attached to the hotel, so I was able to get my caffeine fix for just a few dollars as I left.
There is an extra cost for parking and the parking ramp was full when I arrived. I was instructed to park at a ramp down the street. This garage was easy enough to find and only half a block away.
For the most part, the room was adequate. It is a reasonable priced option being across the street from the Mayo Clinic. Other hotels were certainly more money per night. The bed was comfortable, the sheets were clean, and it was quiet.

Self

2/10

Poor

28 May 2026

Melissa

The front desk staff is absolutely horrible. People come to stay at this property because they are seeking medical attention at Mayo. They should not have to be treated deplorably just because they want to access to the subway access levels and have a pet with them. I made the reservation two weeks in advance. I had to adjust the dates, but I gave four days' notice. The Kahler Inn did not accept the new confirmation. Forty minutes on the phone with Expedia, escalation to a supervisor, then the hotel manager, all for me to check out early, check back in for this SAME, rude-as-hell customer service clerk, to make snide comments, and for me to stay just one more day. And did I mention I already paid for the room? Every. Single. Time. This woman is rude. It's not a one-off. And it's not just me. She is egregiously rude to EVERYONE. I will never go there again. I stayed out of convenience and sucked it up, but no more. Expedia even said I would get a $60 credit for the next time I booked. And that never happened!!! I just need to start looking for different ways to book online.

Partner

10/10

Exceptional

27 May 2026

Jane

Close to hospital. Great rooms. Breakfast was good and friendly staff

Family