Name: Bw Rochester Hotel Mayo Clinic Area/St. Mary'S
Address: 1517 16th Street SW, Rochester, 55902, US

8/10

Excellent

04 Aug 2026

John

The nicest part was the shuttle to the Mayo clinic. The waterpark looked like fun for the families. We did not eat the breakfast. The room was large which was nice. Bed OK. But for the money it was worth it.

10/10

Exceptional

04 Aug 2026

Bobbie

This hotel never fails to shine!! My five year old loves the pool area and the rooms are big enough to accommodate his high energy level. Well maintained and super clean!!
We didn’t get a chance to enjoy the breakfast bar but the smells were smelling so good lol

8/10

Excellent

04 Aug 2026

Choo Choo

I stayed at this hotel for 12 nights while attending appointments at Mayo Clinic, and overall I had a comfortable stay. The location is excellent for Mayo patients, and the complimentary shuttle service made getting to and from my appointments easy and stress-free.

The room was comfortable, with a very comfortable bed and pillows that made it easy to get a good night’s sleep after long days of medical appointments. I also appreciated the bathroom toiletries (shampoo, conditioner, and lotion), as well as the complimentary drinking water, coffee, hot water station, and tea.

The complimentary breakfast exceeded my expectations. The hot menu changed daily and included eggs, bacon, sausage, potatoes, and other breakfast items. There was also oatmeal with toppings, a waffle maker, cereal, juice, and soy milk (although I would have appreciated an unsweetened option).

The location is another major advantage. Within walking distance are Star Ocean Buffet, TJ Maxx, and, just across the street behind the hotel, Apache Mall and Trader Joe’s. It was very convenient to pick up groceries and meals without needing to drive.

The guest laundry was excellent and accepted credit cards, which made doing laundry during a longer stay very easy.

Housekeeping was generally good. Rooms are serviced every other day unless additional service is requested, and the staff did a nice job keeping the room clean.

The biggest disappointment during my stay was the Wi-Fi. It was unreliable in my room and r

10/10

Exceptional

02 Aug 2026

David

The location is perfect for our one night stay. It was clean and welcoming with a great breakfast. The front desk helped me a couple of times with extra towels etc.

Family_with_children

10/10

Exceptional

02 Aug 2026

Margita

We enjoyed our stay

10/10

Exceptional

02 Aug 2026

Kim

Room was clean and comfortable. My 10 year old really enjoyed the waterslide and pool. Plenty of room to park close to a doorway by our room.

10/10

Exceptional

01 Aug 2026

Gregory

No

2/10

Poor

30 Jul 2026

Tayler

This hotel was not clean what so ever. The steps going to rooms absolutely horrendous. The hotel room itself you can tell they just do quick flips and not deep clean. The mattered cover had blood splatter. The hotel was EXTREMELY HOT As well as the rooms. The pool is in the center of the hotel with not much ventilation. The room was humid and smelled strong with chemical from the pool area. If they know Mayo Clinic patients are staying in this hotel there wee things that should be made known. My son has severe asthma and this was awful for him. One night I took the kids down to swim some grown adult man walked up to one of the children with me and said wow good job! Never seen a black person swim! Back in my day black people didn’t know how to swim. First OFF he looked to be MAYBE 40. I am disgusted by this entire stay.

8/10

Excellent

29 Jul 2026

Alfred

Seemed like the room I was in was older and needed some updating. Trim work in corners, showers etc was in need of repair and in need of painting or replacing. Bed was very comfortable and that was the important part for me

10/10

Exceptional

26 Jul 2026

Loretta

The staff was friendly and efficient. Room was clean and comfortable.

8/10

Excellent

26 Jul 2026

Curt

This property was very well-maintained, clean. Stated a different property couple weeks later and there was no comparison between the two. I will come back to the Rochester location at any time.

Partner

2/10

Poor

26 Jul 2026

Lisa

Had to move to a different hotel didn’t get to stay the whole stay. The bleach smell from the pool was strong in our hotel room made it hard to breathe. Would like to be reimbursed for the days we couldn’t stay.

8/10

Excellent

24 Jul 2026

Julie

Large room very clean

8/10

Excellent

23 Jul 2026

Angela

Loved it needs a bar and a grill a place to eat

8/10

Excellent

21 Jul 2026

John

Convenient to Mayo

Partner

10/10

Exceptional

20 Jul 2026

Barbara

Clean, breakfast, nice
pool area and complimentary shuttle to Mayo

Partner

10/10

Exceptional

18 Jul 2026

Sofia

Friendly staff and nice space!

Self

10/10

Exceptional

18 Jul 2026

Eylin

This was a great stay, especially for the price! It's right by a Kwik Trip, TJ Maxx, bar and grill and buffet so any kind of necessities are close at hand. The indoor pool was a great option to have on sight, especially the hot tub. I got the King sized bedroom and felt it had plenty of space and room for others with the pull out couch. I also enjoyed having a tub instead of a shower like many hotels seem to have these days. The morning breakfast had scrambled eggs, bacon, toast, cereal, soy milk and build your own waffle station. Again, GREAT deal for under $100. You do have to deposit and charge $50 in your card or $100 in cash which is returned at checkout. Overall it was exactly what I needed and had no complaints. If I HAD to say anything negative, it would be that the hotel has some age to it and it kinda shows on the outside a little bit but honestly it's pretty well maintained.

Friends_and_family Friends

10/10

Exceptional

17 Jul 2026

mary

Staff was welcoming and very helpful. Addressed all questions and concerns, breakfast was delicious and plentiful. Coffee was great. Would return again,as needed. Also hospital shuttle was greatly appreciated.👍🙂

Partner

8/10

Excellent

15 Jul 2026

DeAnn

Great water park for the kids. More supervision of the water slide, parents were letting 3-4 kids go down together. Too many hang out at the bottom and then complain when they get hit by kids coming down. Great breakfast

Family_with_children

6/10

Pleasant

15 Jul 2026

Jason

No doors worked properly, the outdoor area was overgrown. I enjoyed sitting outdoors watching the volleyball games. Could be a nice place with better upkeep. Alot of the exterior and interior doors did not open or close properly.

Family

4/10

Poor

10 Jul 2026

Andrea

The room itself was a good size, but the humidity was unbearable. It was so damp that even the bed sheets felt wet. I left my suitcase open overnight, and by the next morning all of my clothes felt humid and had developed a musty smell after just one night.

The rooms are carpeted, and because of the excessive humidity, dirt and debris actually stuck to our feet as we walked around. It was disgusting.

To make matters worse, we woke up to bugs in the bathroom. We ended up killing about five of them during our stay. They looked like baby roaches which was very unsettling.

The complimentary breakfast was decent, but unfortunately that was one of the few positives. The fitness center was in extremely poor condition. It felt dirty, and the thermostat read 81°F with no way to lower the temperature, making it almost impossible to use.

Overall, this was a very disappointing experience, and I would not stay at this hotel again. We were all adults, and based on our experience, I would recommend looking elsewhere if you're traveling without children. The hotel seemed to cater more toward families, and combined with the cleanliness and maintenance issues we experienced, it wasn't a good fit for an adults-only trip.

Family

10/10

Exceptional

10 Jul 2026

Debora

They helped with all of our handicapped needs.
Breakfast was excellent.
Pool area looked amazing.
Very assessable to Mayo Clinic, provided shuttle picks you up at the door.

Partner

10/10

Exceptional

09 Jul 2026

Kevin

Friendly staff. Clean property. Breakfast was so so. All in all excellent.

10/10

Exceptional

09 Jul 2026

Denis

Everything was great

Self

8/10

Excellent

09 Jul 2026

Dedrie

Overall good. The gal at the front desk was very helpful.

Self

2/10

Poor

08 Jul 2026

Diane

I was over charged. Expedia gave me the price of $105.00 total price and the hotel charged me $150.00

8/10

Excellent

06 Jul 2026

Kari

The rooms were clean and the staff was very friendly. It was a great breakfast also

Partner

10/10

Exceptional

05 Jul 2026

Christina

Room was clean and clean and comfortable. Staff was very good.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Joel

Clean room and entire hotel was clean! Great breakfast! Staff are wonderful!

Partner

10/10

Exceptional

03 Jul 2026

Trishia

Great pool fun and we loved the arcade games!

Family_with_children

8/10

Excellent

03 Jul 2026

Steven

A checkout they would not give me a receipt, saying it was because I booked through a 3rd party (Hotels.com). And I would have to get the receipt from them (Hotels.com). I don't travel often, but had never heard that before. A week later, I had booked a room at another Motel, through another 3rd party, and they gave me a receipt on check out.

Friends_and_family Family

8/10

Excellent

02 Jul 2026

Rachael

Loved our stay here. The pool was a hit with the kids. The staff were amazing, helpful, and friendly. Slept great. Didn't love the lighting (cold white light) and obvious wear and tear in the room, but was clean and comfortable. Would stay again.

Friends_and_family Family

4/10

Poor

30 Jun 2026

Rebecca

The entire hotel was so hot and humid on the inside. You could barely breathe just walking through to get to your room. So hot, that it fogged up my glasses the second I stepped into the hallway and outside from checking in. There was no place to hang up your towel, other than the shower curtain rod.

Self

2/10

Poor

30 Jun 2026

Tayler

What a horrific experience. Flooded bathroom floors, stained mattresses and bedding, dirty rooms, hallways 83+ degrees, and staff that could care less about fixing any of these issues. Place should be shut down.

10/10

Exceptional

29 Jun 2026

Jason

Kids love this pool

Family_with_children

10/10

Exceptional

26 Jun 2026

Derek

The beds were very comfortable. The rooms were cozy. The waterslide was a huge hit with my granddaughter. Couldn't keep her out of the pool! The only thing that was an issue was the ice machines were out of ice most of the time. We had to go from machine to machine just to get a full bucket.
Overall, it was a wonderful stay.

Family_with_children

10/10

Exceptional

26 Jun 2026

Charl

Staff was awesome

Family

10/10

Exceptional

25 Jun 2026

Kenniesha

The hotel Was very clean and the staffs were helpful 🙏❤️I did recommend other people to stay.

Family_with_children

10/10

Exceptional

25 Jun 2026

Brad

The room was big.
The breakfast was good with someone always there refilling everything.
They fixed the hot tub the night before and it was working great.
The staff was friendly and hard working.

Friends_and_family Family

6/10

Pleasant

24 Jun 2026

Brenda

This property is old and not really well maintained. The bathtub didn't drain well so you end up standing in ankle deep water. We chose this hotel because of the pool two days the hot tub was closed and another day the slide was closed.

Family_with_children

10/10

Exceptional

21 Jun 2026

Lynn

Clean room and facilities. Although we didn't have kids, the pool area looked fun for the family. Great location to Mayo Clinic. We will be staying there again on our next trip.

Family

6/10

Pleasant

19 Jun 2026

Mollie

Breakfast was good, staff was great but alot of noisy people staying there.

Family_with_children

10/10

Exceptional

18 Jun 2026

Eric

The food was good, the staff was very helpful and rooms were clean.

Friends_and_family Family

10/10

Exceptional

17 Jun 2026

MARILYN

It was close to the Mayo Clinic but no shuttle service to Methodist Hospital

Partner

10/10

Exceptional

16 Jun 2026

Tony

Very clean. Staff outstanding.

Partner

6/10

Pleasant

15 Jun 2026

sarah

Loves that the room was refreshed but you can tell there is lots of precious water damage.

There is water damage throughout the whole building

Lots of mold around the pool area

Loved the water slides

Hot tub hit at night but next day just like warm?

Only for 3 towels for the 4 of us so had to request more and leave room to meet receptionist to get more at night she said only person working on site so could not bring to room.

Breakfast was okay typical hotel breakfast

Staff all nice

Hotel is dated but was a good price

Too bad so much water damage throughout the building

Prob would not say here again

Family_with_children

10/10

Exceptional

11 Jun 2026

Kim

Everything was great. Staff was awesome . The breakfast was very good. The pool area was great

Family_with_children

8/10

Excellent

10 Jun 2026

Stephanie

Jose the manager was very pleasant and helpful. Rooms were clean and staff friendly Pool and hottub very nice and clean.

Partner

8/10

Excellent

10 Jun 2026

Cheryl

Coffee pot doesn’t work rm 303

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Gayla

Quiet and convenient to everything.
Clean room.

Partner

10/10

Exceptional

07 Jun 2026

Raylinn

The property was great and clean. The staff were very friendly and helpful. The pool area is incredible.

Self

8/10

Excellent

04 Jun 2026

Dan

Great pool area and breakfast the couch in the room and bed skirt had large visible stains with made what looked like an otherwise clean feel dirty staff seemed very friendly and professional

Self

10/10

Exceptional

04 Jun 2026

James

Everything was great except our freezer was very frosted up. couldn’t put anything in the freezer. The hotel was very clean considering how old it was. Carpets were clean. Breakfast was good. Pool looked fun but we did not use it. We will bring our swim suits for our future stays in Rochester and stay at this hotel. Front staff girl was very busy but she handled everyone with respect and kindness. Will definately stay again

Partner

2/10

Poor

03 Jun 2026

Muhammed

The bathroom was not good. Specifically the toilet area and bathtub

Friends_and_family Family

10/10

Exceptional

02 Jun 2026

Terrill

The handicap bed is lower than my wheelchair it was hard to get out of it and back into my wheelchair

Partner

10/10

Exceptional

29 May 2026

Shayn

Great place

Self

2/10

Poor

24 May 2026

Will

Stayed one night and regretted it. The room was in poor condition from the moment we walked in, clearly not cleaned properly before our arrival. The bathtub was dirty and failed to drain properly, making it you stand in dirty bath/shower water. It felt like a cosmetic refresh had been done to mask deeper neglect rather than actually addressing the problems.

The pool situation was somehow worse. It was packed well beyond what felt safe or comfortable, and there were children running unsupervised throughout the area without a parent or guardian in sight. No staff stepped in to manage any of it.

Save your money and stay somewhere that actually maintains its property and takes basic guest experience seriously. Would not return.

Family_with_children

10/10

Exceptional

20 May 2026

Raylinn

The room was clean, the staff were very friendly and helpful and the pool area is amazing. I stayed for almost 2 weeks and I will be booking here again if I need to come back!

Self

10/10

Exceptional

18 May 2026

Melinda

Very nice property. Pool area is geared for kids with water slide. Excellent breakfast selection.

Family

8/10

Excellent

15 May 2026

Bonnie

Everyone there is so ice and so helpful. As if they really cared and wanted you there. Love that there were so many ways to get to wherever you parked that it’s never far walk..the breakfast was good the bacon was really good.

Friends_and_family Family

10/10

Exceptional

13 May 2026

Jennifer

The children's play area was perfect for our grandson. Breakfast was wonderful and the staff were all very friendly. Highly recommend!

Family_with_children

2/10

Poor

12 May 2026

Susan

Our first room was so dirty that the floors in the bathroom had hair and fake lashes all over. The curtains had blood on them. The hide-abed mattress was stained with what looked like blood. And blood on the pillows. The room was marked clean. I would say not. Asked for a new room and when I went to check the door was unlocked and looked like someone had slept on the bed. Asked front desk to fix and wouldn’t fix for 2 hours so we had to stay in the other room. When they said it was clean we moved over and noticed they didn’t even fix the bedding or change sheets. They just flipped the pillow around. And our last night we waited over an hour to even get towels for our room. The front desk staff was rude and inappropriate by speaking to my child about how I got upset on the phone with her and that I should have just waited. I will never stay at this hotel again. I don’t recommend either. Very disappointed.

Family_with_children

10/10

Exceptional

11 May 2026

margaret

Odin, and Danielle were great at the front desk. Both top notch. The staff with cleaning were amazing. Friendly, prompt, and good at what they did. Pool side staff were also amazing can't say enough about what our weekend was fun and relaxing. I have never had a mother's day off. Chose to hang out here with grandkids. Best mom's day i have had 50 years! Will do it again.

Family

10/10

Exceptional

11 May 2026

Wei

Staff was very friendly and helpful. Breakfast was good.

Pet

8/10

Excellent

07 May 2026

Hayley

Staff was great, check in easy, breakfast sufficient, pool fun-nothing fancy but it did the trick!

Family_with_children

2/10

Poor

03 May 2026

Jessica

The breakfast was cold, what was left of it anyways. Bath tub wouldn’t drain as we took a shower. No hot water. We were given 3 towels and were told they didn’t have more when we asked. Air in room barely worked.

Family_with_children

2/10

Poor

03 May 2026

Lanie

We check in at 5pm and our room was not ready. The manager told us to wait in the side while he check in the rest of the people behind us. No updates. We were just waiting in the corner. It was terrible. Thankfully one of the front desk employee was nice to help us out... terrible customer service from a manager.

Family_with_children

8/10

Excellent

03 May 2026

Leona J

The room was clean and fresh looking. Very good first impression.The breakfast was plentiful, and fresh. Every morning there was a hot breakfast and many other choices of cereal, fruit, waffles, bread for toast and cold selections of yogurt and juices.

Family

6/10

Pleasant

02 May 2026

Carin

Housekeeping didn’t bother to check our room, we left dirty towels on the floor when we left and when we got back at 10 pm they were still there. Went to the front desk and asked for new towels, apparently a washing machine quit and they were short of towels, gentlemen working said he would get me some, got tired of waiting and went to bed at 11 pm. Threw the dirty towels outside our room door at 11 pm and they were gone in the morning, I had again go to the front desk and ask for clean towels. With the pool/hot tub closing at 10, we were unable to use it, that was one of the man reasons we booked there.. Breakfast was ok, same type of potatoes 3 days in a row.. best western I’m sure you can do better

Friends_and_family Family

8/10

Excellent

02 May 2026

Cathy

.

Family_with_children

8/10

Excellent

02 May 2026

Aaron

Didnt use the tub and the food was hot

Family_with_children

10/10

Exceptional

29 Apr 2026

STEVEN

Looks newly renovated, decorated and furnished. Contemporary decor and fixtures. Comfortable rooms..Cool indoor pool inside of an atrium... Convenient location for Mayo Clinic....Nearby restaurants. FREE PARKING.. Decent free breakfast.
All in all great bang for your buck.. Would stay again for sure. Nothing bad to say.. Wonderful stay.

Partner

10/10

Exceptional

26 Apr 2026

Kelsha

Staff there is amazing and and on top of there game and go above and beyond, I would also like to add that Nyiesha the supervisor at the front desk is an amazing asset to your hotel with all the choas with groups and kids last night and the incident that took place she handled her self very well with mass amount of upset From people following the issue took place..

Friends_and_family Family

8/10

Excellent

23 Apr 2026

joel

Good breakfast

8/10

Excellent

21 Apr 2026

Scott

All around a good stay. The staff I dealt with are very nice and helpful people.

Family_with_children

6/10

Pleasant

14 Apr 2026

Osvaldo

The eggs seemed undercooked but options were good. The pool was great. Beds in the room were uncomfortable. Wish the tv had the option to have Netflix etc. overall was a decent hotel for the price.

Friends_and_family Family

2/10

Poor

13 Apr 2026

Arney

It smells exaggeratedly strong of chlorine in the pool, you can't even breathe, I had to see a person who was taken in the ambulance with oxygen for not being able to breathe, the very scandalous guests it was midnight and they continued with a lot of scandal and they did nothing to shut them up, very bad experience

Family

8/10

Excellent

13 Apr 2026

Jessica

Great pool area, decent breakfast.

10/10

Exceptional

12 Apr 2026

Carrie

Had the family suite and was surprised to find it had a half bath, a kitchenette and living room besides the 2 queen beds and full bath in a separate room for a great price! Also, right off the pool. The pool was great! Really nice for families with all age levels as there is a kiddie pool with a little slide and the big pool with big slide AND a hot tub for my oldest child (aka the hubby). Breakfast wasn’t great but there were a lot of people and it’s hard to keep up being that busy. The staff was wonderful! Will stay there again!

Family_with_children

8/10

Excellent

10 Apr 2026

Bradley

Breakfast was fine, didn’t use the pool facilities.

Partner

6/10

Pleasant

09 Apr 2026

Jennifer

Pulling up, I was concerned with the location and appearance. It's in a mall parking lot and has a dated, 80s style construction. The lobby was clean and pretty. We weren't there for an event but the event center was beautiful. There was one person on staff and check in was incredibly slow. Someone cut in as I was about halfway through being checked in and he was asking for a room key to preview rooms and to walk around the pool area. The girl at the desk was very nice- too nice to ask him to step aside, so I eventually had to firmly say that we needed to finish checking in. The man apologized and moved out of my way. I was holding a baby and had heavy bags... it was an uncomfortable experience. Our room was dark and dirty. There were fresh spills on the bedding, stains, a dirty sink, unswept tile, lots and lots of bubbling paint/finishes (I understand that happens in rooms near pools, but take pride in your maintenance), hair and crumbs everywhere. The cleaning staff were no longer present, so the nice girl from the desk, between doing every other hotel task alone, found us another poolside room that was cleaner. Being in Rochester for a medical visit, we're used to better overall facilities. The pool area is the draw but it's shocking to me that people rate the place well overall. Even our cleaner, brighter room had hair and crumbs. People were having sx in the hottub. Loud phone convos in the halls overnight. Severely understaffed. Breakfast redeemed it a little.

Friends_and_family Family

10/10

Exceptional

07 Apr 2026

Robert

Clean room, friendly staff, and great accommodations

Family_with_children

8/10

Excellent

06 Apr 2026

Alexandra

Overall great stay. Pool had a slide which my son enjoyed but water had too much bleach.

Family_with_children

4/10

Poor

06 Apr 2026

ErMelinda

'

Family_with_children

6/10

Pleasant

06 Apr 2026

ErMelinda

'

Family_with_children

10/10

Exceptional

05 Apr 2026

Darren

Was very satisfied

Friends_and_family Family

2/10

Poor

30 Mar 2026

Lauren

The hotel was nicely located to stores and restaurants. However, the evening attendant was sleeping when we tried to check in. In addition, the room itself was not kept up. The tub was chipping and looked unclean. The bed was lumpy and very uncomfortable. In addition, the headboard and remote had grit on it. Luckily I bring lysol wipes wherever I go. Part of the pool was roped off and unusable. Lastly, the chlorine smell was so strong it permeated our room which was on the opposite side of the hotel at the end of the hallway.

Partner

10/10

Exceptional

29 Mar 2026

Paul

Great pool area for little ones!

Family_with_children

6/10

Pleasant

27 Mar 2026

Reegan

This was your second time staying here. Our first time we were in a pool side room and it was fine.

Our second time thr tub wouldn’t drain. I went to the front desk. The front desk employee was so rude about it.

The hot tub wasn’t “hot” and they do not enforce the 15 people in the hot tub rule even though they have staff in there. There were a TON of kids in the hot tub. And the jets didn’t work.

Partner

8/10

Excellent

24 Mar 2026

Amy

Clean, reasonably comfortable, and priced fairly

4/10

Poor

22 Mar 2026

Bob

Very dirt carpets. Bathtub has been painted over and chipped. Both the toilet and tub drains do t work . Pool staff very rude. Breakfast is horrible. Beds are hard and they say a queen but are full size

8/10

Excellent

21 Mar 2026

James

Great

8/10

Excellent

19 Mar 2026

Amanda

Room is very clean. Hallways needed to be vacuumed but could have been due to weather. Polite staff!

Partner

8/10

Excellent

19 Mar 2026

Jessica

Clean room. Great staff. Awesome amenities. Solid breakfast

Family_with_children

8/10

Excellent

18 Mar 2026

Kevin

Clean room. Comfortable beds…pillows not so much.

6/10

Pleasant

18 Mar 2026

Jamie

Hotel was not the cleanest but fine for how long we stayed. The pool and hot tub was definitely over capacity during our stay which I know is hard to control when there is something going on that involves kids. We heard every stomp from the room above ours which I called the front desk about but didn't seem to help anything. Pretty sure it was a kids wrestling tournament or something because they had to be wrestling above us until 1 AM, there is no other explanation for the constant noise.

IF my family hadn't been kept us for so long I probably would have been totally fine with this property... Not blown away, just \"fine\".

Family_with_children

4/10

Poor

17 Mar 2026

Lanie

The chlorine smell from the swimming pool was so strong that you can smell it through our room all day and night. Staff at check in wasnt friendly. room was dirty when we check in

Family_with_children

10/10

Exceptional

16 Mar 2026

Tao

Rooms were clean. Amenities were nice. Breakfast was delicious.

10/10

Exceptional

16 Mar 2026

Dana

Very friendly at check in and check out. Amazing pool and slide for the kids. You could easily hear guests in the hallways and upstairs but thats pretty typical for any hotel where 100+ kids (wrestling tournament) are staying. Breakfast was delicious. We would definitely stay again if we come back to the area

Family_with_children