Name: Baymont by Wyndham Rochester Mayo Clinic Area
Address: 1230 South Broadway, Rochester, 55904, US

6/10

Pleasant

02 Aug 2026

Marion

Pool and breakfast were fine, and staff was very helpful when we couldn’t get the TV to work. And it is great the whole
Hotel is nonsmoking.
But they need to be better about vacuuming and checking the bedding. One of the quilts had a blood stain on it, and there were things from previous guests’ stays under the beds.

2/10

Poor

24 Jul 2026

SONIA

Room had only ONE thin towel for two people. No shampoo, conditioner or shower gel. Only a few disabled parking spots. All other regular parking was completely full.

8/10

Excellent

19 Jul 2026

Denise

Worth the money clean room friendly helpful staff

Partner

8/10

Excellent

13 Jul 2026

Jasmine

I'd stay at this hotel again with no hesitation.

Partner

6/10

Pleasant

11 Jul 2026

Constantine

Service was all bad..che led in and was given wrong keys..3 rd time associate came up to unlock manually..room was dirty and not cleaned up..went downstairs and the other associate told me I was assigned the wrong room…he assigned the right room came up and opened..

Self

4/10

Poor

10 Jul 2026

Moriah

The room was dusty and barely cleaned. Crumbs on the floor.

Self

10/10

Exceptional

02 Jul 2026

Jean

The staff was very friendly and helpful. The room was very clean. The shuttle was wonderful

Partner

2/10

Poor

29 Jun 2026

Greg

The property is well worn and lacks proper maintenance. Chipped drywall was not repaired, but merely painted. There was a blue wall that had been damaged in some spots. Those spots were painted with a darker blue. The hallway smelled like old food. The carpeting in the hallway looked dirty and the hallway walls were damaged. I commented to the manager on duty Monday morning, June 29, 2026 that the bathtub was slippery and somewhat dangerous. She retorted that the hotel was not required to provide non-slip devices in the tubs. When I asked for the contact information for the owner of the hotel, she adamantly refused. I cannot recommend this hotel in good conscience. They need to clean up their act and their property. If this is a Baymont approved property, then Baymont needs to review their approval policy. I would appreciate hearing from a Baymont executive who oversees approving franchise owners.

Friends_and_family Family

4/10

Poor

29 Jun 2026

paul

Check in and was given a price but when we checked out it was almost twice as much quoted.

Business

10/10

Exceptional

21 Jun 2026

S

Good

8/10

Excellent

21 Jun 2026

BONITA

Very friendly staff and clean environment.

Friends_and_family Family

10/10

Exceptional

17 Jun 2026

Dixie

Bed was super comfortable

Self

2/10

Poor

15 Jun 2026

Cherokee

No hot water, the lamp was broke, the pool was broke, the hallways were dirty, the room chair was broke and the microwave didnt work. Plus the sheets had stain on them.

2/10

Poor

13 Jun 2026

Mark

Trash

Self

6/10

Pleasant

08 Jun 2026

Dean

Room needs some repairs and deep cleaning

Partner

4/10

Poor

08 Jun 2026

Jasmine

The location of the Baymont by Wyndham Rochester Mayo Clinic hotel is very convenient. Most places our family needed to go, the travel time was less than 10 minutes.

My stay at this hotel was very uncomfortable. Firstly, the top security lock in my room was broken. Which caused me to feel unsafe. Especially, because my stay included two toddler children who were able to pull the handle of the door down and the door would immediately come open. So we had to keep the door barricaded with hotel chairs and suitcases to secure the safety of our toddlers. Which in return created another safety hazard had we needing to vacate the premises quickly.
Secondly, the cleanliness of the room was poor. Their appeared to be blood splatters in the carpet and on the wall near the sink. Our sheets were clean however, they had visible staining that didn't come out in the wash. Washcloths and towels were embedded with so much hair, that we couldn't use them and had to purchase new items from Walmart. Also, the inside of the refrigerator was stained with dark liquids that hadn't been wiped out.

My mother and three adult sisters had similar issues with their rooms as well. It was a very unfortunate and unpleasant experience. Especially because all of us traveled from out of state 5+ hours to Rochester, spending our hard earned money with Baymont for such a poor stay.

Front desk Staff appeared nice and are aware that housekeepers are needed.

We did not eat their breakfast so I can't rate it.

Family_with_children

10/10

Exceptional

05 Jun 2026

Mary E

The room was clean and the hotel did provide a shuttle service and free breakfast. The staff was friendly and helpful.

Friends_and_family Friends

2/10

Poor

02 Jun 2026

SHARON

The property is older and not particularly well maintained. The pool was undergoing maintenance and not available. I struggled to lock the door to my room as it didn't line up properly. They were not at all near capacity based on the cars in the lot yet I got a unit that was half below ground level looking out to the back parking area so needed to close the curtains for privacy. The air conditioner was loud and despite a complicated control panel I was only able to have it run continuously or not at all resulting in a poor night's sleep. The front hall switch was useless... the light fixture had been replaced by a hardwired smoke detector leaving me to wonder if it only worked if the switch was in the ON position. It made the room dark and gloomy. I passed on breakfast based on the upkeep of what I'd seen. I skipped even the coffee as they only had styrofoam cups. You would think that a hotel catering to people going to the Mayo Clinic would be aware of the carcinogenic risk of drinking hot liquids from styrene.

Self

8/10

Excellent

31 May 2026

Doug

All good

Partner

10/10

Exceptional

31 May 2026

Dory

Room was very good. Wish there were easier outlets to charge cell phones & computers. Hidden on the bottom of the lamp = hard to see etc. Breakfast was good - basics cereal, toast, waffles, yogurt - all good.

Friends

10/10

Exceptional

21 May 2026

Jean

The room was very clean and comfortable feeling. Staff was great. Very friendly and was there to help you with all of my questions. Will definitely come back. The shuttle to the Mayo Clinic was fantastic especially with all of the construction going on.

Partner

8/10

Excellent

19 May 2026

Rory

Yes

2/10

Poor

18 May 2026

sharandra

Not alot of variety

Self

2/10

Poor

18 May 2026

Robin

The guy that che ked us in was rude he wouldnt help and we hard to pay 2 times for the room

4/10

Poor

13 May 2026

G. Beth

Overall, towels were paper thin- they didn’t have the pool open the whole week. Most of the workout room equipment was broken. Would not recommend staying unless you have to. The room was quiet and clean but don’t expect any amenities!

Self

8/10

Excellent

05 May 2026

Petra

Clean room, over all good got the price

Friends_and_family Family

4/10

Poor

03 May 2026

Christina

Odd odor with bedding. Men's dirty socks left balled up on the floor in the room from last occupant. TV on the fritz for 2 days and front desk said there was nothing they could do about it. Didn't come to the room to try and fix it. Property was outdated and dingy. Carpets were torn and walls were beat up.

Family_with_children

10/10

Exceptional

03 May 2026

deha

Breakfast was disgusting

Partner

2/10

Poor

02 May 2026

Carrie

Needs updates desperately

2/10

Poor

01 May 2026

Michelle

Very run down hotel.

Friends_and_family Friends

4/10

Poor

25 Apr 2026

Donna

Hotel is dated. Staff pleasant. Room had broken and dirty desk chair. Tub faucet very loose. Rust by wall air conditioner by baseboard. Room carpet was dusty in corners. Walls are like paper. Key card to get in room after check in didn’t work. Went back to front desk and Paul got new keys after he tried the original key cards several times. He was very pleasant and apologetic. No one at front desk for check out, followed posted instructions and dialed 0 and got a recording that no one was available leave your name and number. I wanted a receipt but left without it because I had an appointment at Mayo. I won’t be back.

Partner

8/10

Excellent

19 Apr 2026

Josh

Good

Friends_and_family Friends

4/10

Poor

16 Apr 2026

Linh

Very run down in general, although the rooms themselves were fairly clean and maintained. Everywhere else just seemed very dirty. The halls smelled like a restaurant.

10/10

Exceptional

14 Apr 2026

Susann

The assistant manager is absolutely amazing! The biggest reason we keep coming back to her motel!!!

10/10

Exceptional

10 Apr 2026

Tramisha

Very nice stay.

Family_with_children

6/10

Pleasant

29 Mar 2026

Melissa

The air conditioner/heater could use updating as it was very smelly and did not work the best. The carpeting had what looked like nail polish on it, the toilet paper holder was loose. The door didnt seal well, could see light from hallway under and at side of door. The young lady who worked on Saturday evebing was helpful when an issue arose with someone smoking weed in the hotel rooms.

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Robert

Everything was fine unable to have breakfast due to early morning hospital appointment.

Family

4/10

Poor

18 Mar 2026

Crystal

Pool was not very nice looking and long hair floating in it grossed me out the room I was in the heater was very load I kept thinking semi’s were using there jack brakes or someone was plowing out my window beds not that comfortable pretty hard. I felt like someone was watching on a camera just a weird feeling wasn’t a fan for a young lady staying alone

Self

8/10

Excellent

16 Mar 2026

kari

Staff was fantastic! Hotel was run down but comfortable.

Friends

2/10

Poor

03 Mar 2026

Ariana

I really hope the lady that checked us in isn’t the manager. She needs to be replaced. The rooms were dirty and had an odor. Pubic hairs left in the shower. Just flat out disgusting.

Friends_and_family Family

10/10

Exceptional

25 Feb 2026

amanda

Yes

Family_with_children

10/10

Exceptional

21 Feb 2026

Steven

Was very reasonable and all we were looking for was a bed. Did use the Cont. Breakfast. Also swam a few laps. Overall was a good stay and close to Mayo Clinic Downtown.

Partner

4/10

Poor

16 Feb 2026

anthony

No coat rack, wall outlets don't work, very small bathroom, no cups in the room. Overall impression of shady work attitude of the hotel owners. Overall not more that 2 stars.

Business Partner

6/10

Pleasant

14 Feb 2026

Kristi

3 stars. Place was pretty old and run down. Nothing too good offered at breakfast.

Partner

8/10

Excellent

13 Feb 2026

Steven

Everything was as expected

Business Family

2/10

Poor

13 Feb 2026

kristi

Building smelt funky, room did as well. Bed was beyond worn out and uncomfortable. Sink leaked, shower sprayed everywhere. Door didn’t deadbolt lock. Had to get room key redone everyday. Not worth the money for sure

Business Self

10/10

Exceptional

01 Feb 2026

Clarinda

Room was clean and staff super friendly and courteous !! It’s an older hotel but everything was clean and orderly met all my expectation

Leisure Family

4/10

Poor

28 Jan 2026

Stephen

Heat register was cracked and pulled away from the wall. The floors felt as if there was no heat

8/10

Excellent

27 Jan 2026

Mark

Value priced. Adequate accommodations.

Partner

8/10

Excellent

24 Jan 2026

Christine

Wonderful young man behind the desk. Room clean. No hot tub.

2/10

Poor

23 Jan 2026

Juan

The room didn’t not have proper heating. It smelled nasty and the place was dirty the walls the rug. Carpet on the elevator had what looked like vomit

Business Family

8/10

Excellent

23 Jan 2026

Shari

It was quiet. The staff was super nice. The breakfast was great.

Business Family

2/10

Poor

17 Jan 2026

William

The entire very old building it a disaster. It should’ve torn down. My room door was so warped that I couldn’t lock it. Checking out I told the agent about it and he didn’t even acknowledge the problem. Anyone deserves better.

6/10

Pleasant

15 Jan 2026

Taylor

Staff was nice, but there was a lady who was talking to other staff and on the phone and cursing (the bad words) often... This was in the breakfast area and there were children around... The rooms were fine. The bathrooms could have been cleaner. It was worth it for the price and the drama I heard all about from that lady 😂

Family

6/10

Pleasant

14 Jan 2026

anthony

The front desk was great. The hallway smelled like someone cooking. I think people livebin hotel

Leisure Partner

4/10

Poor

05 Jan 2026

Roy

Just not a good place

Business

10/10

Exceptional

29 Dec 2025

Frank

The room was very clean and quiet.. coffee at the morning breakfast was very strong.. and not to my liking.

Leisure Family

8/10

Excellent

17 Dec 2025

Philip

Our room was right next to the mechanical room / housekeeping and we heard the water heater or other equipment most of the night. The people working were great. The room was fine for the price point. Just a little noisy.

Business Partner

6/10

Pleasant

07 Dec 2025

Tammy

My stay was okay, but the dresser was broke.The chair in the shower was broke almost fell and it was cold in the room.Couldn't get it warmed up. Wondering if I could get a discount on my next stay or a refund.

Self

10/10

Exceptional

03 Dec 2025

Brit

Spotless clean

8/10

Excellent

23 Nov 2025

Evva

Room was clean, staff was very helpful

Leisure Family_with_children

10/10

Exceptional

10 Nov 2025

Debra

Only hot thing for breakfast was either waffles toast or oatmeal.

Business Family

6/10

Pleasant

04 Nov 2025

Carl

A/C.not working, noisy neighbors, run down/older property, safe, property, basic accommodation.

Business Self

6/10

Pleasant

02 Nov 2025

Brian

Hotel is very dated

6/10

Pleasant

01 Nov 2025

Cindy

The first room had a weird smell and a clock that didn't work. The second trip and room was not much better for smell but in the bathroom. The bed was way to soft.

Business

8/10

Excellent

01 Nov 2025

Stanley

First room has problems but was switched to another room

Business_and_leisure Family

10/10

Exceptional

30 Oct 2025

amanda

Yes the room was clean, staff was very helpful, great simple breakfast, kids really felt comfortable and cozy, and pool room was nice and water was warm :)

Business Family

6/10

Pleasant

28 Oct 2025

Vivian

Staff was very friendly and helpful. Door to balcony would not open. Breakfast was good and options were good. Area was clean. The property just needed to be updated. Paint was peeling in places. Facilities were adaquate for our purposes but would not to stay there all week. If you are going to Mayo it is close and they have a shuttle.

Business Family

6/10

Pleasant

27 Oct 2025

Alaa

I did not like breakfast. Limited menu.

Business Self

4/10

Poor

22 Oct 2025

Cindy

Clean room

Business

10/10

Exceptional

20 Oct 2025

steven

These people at Baymont Wyndham are doing a very good job of it. I will be back in December.

Business Self

6/10

Pleasant

19 Oct 2025

Tessa

Went through online pre-check in (input cc info, uploaded photo of my ID, input address/phone/etc) to streamline the process just to have to do it all again upon arrival as well. Can hear every noise from every other neighboring room, bathrooms have little privacy behind sliding barn doors with 3-4” gaps on either side. Distinct smell of the room.

Business Partner

8/10

Excellent

19 Oct 2025

Miguel A

Looked clean but Pool was not open

Leisure Family

2/10

Poor

18 Oct 2025

Andrew

This was the worst stay I had. I tried to extend my stay and they said no. You have to leave. You are from Spring valley and that is not more than 50 miles away. What is the difference? Is my money no good?

6/10

Pleasant

17 Oct 2025

Andre

Excellent

Self

10/10

Exceptional

13 Oct 2025

Jolene

The staff was very friendly and helped us find a close restaurant. Comfortable beds. Would highly recommend!

Leisure Friends

2/10

Poor

04 Oct 2025

corey

No working key.

I was give two keys for toom 300 tried both multipe times.
Went down to desk, they rekeyed them
Tried again it failed. The desk attendant then used a metal key to open it. Held the door open and said there you go.. ummm yea
So i had no working key. He would get someone to fix it in the morning.. didnt feel like fighting so just went in, but then felt couldnt go down for breakfast or outside, as i had noway of getting back in.

Self

6/10

Pleasant

01 Oct 2025

Ken and Pat

Shopping OK. Did not use hot tub. Our room was an accessible retrofit. I could not get the shower faucet to mix water temperatures. Hot or cold only. The sliding barn door to the bathroom came off its track and needed 2 able bodied adults to put it back. The breakfast was very limited and did not include anything high fiber except generic raisin bran. Yogurt was a bright spot.
The desk clerk was quite helpful when we had voice calling issues with both our phones.

Business Partner

6/10

Pleasant

28 Sep 2025

Gill

The pool hasn'tbeen open the last two times I stayed there. The exercise room was locked and the desk attendant could not find the key to open it.

Self

4/10

Poor

17 Sep 2025

Carrie

Upgraded for a balcony and had no balcony blanket had hair in it and the lady that checked us in couldn’t get off her phone to help me

8/10

Excellent

15 Sep 2025

Jan

The Staff

Business Family

8/10

Excellent

15 Sep 2025

Debra

The manager on duty was super nice, thorough, and helpful. Made you feel welcome. Room was clean and comfortable.

Leisure Family

10/10

Exceptional

09 Sep 2025

Tim

A second coffee cup or just a couple plastic cups would be helpful.

Friends_and_family Family

8/10

Excellent

07 Sep 2025

Amber

Great place to stay close to places needed

Leisure Family

8/10

Excellent

05 Sep 2025

Teresa

Will come back

We switched to this hotel after having issues with your other hotel. Staff are very nice and welcoming here. A little more options for breakfast would be nice.

Business

10/10

Exceptional

04 Sep 2025

Tressa

The front desk staff were so kind and accommodating, and we’re very friendly. My daughter absolutely loved the gal at the front desk during our stay and talked with her frequently. She was kind and answered her many questions with Grace kindness, and empathy. The dining room was always very clean and every time I would come back from the wedding staff was always eager to greet and ask about my day. I would stay here again, simply because of the staff interactions alone.

Leisure Family_with_children

2/10

Poor

26 Aug 2025

Amanda

Never again

Wyndham corporate should be ashamed to list this as a property. First of all, there is no easy access to the hotel, took a couple tries to find the parking lot. Second, my first room reeked of mildew and mold, the carpet was damp, and the air conditioner was noisier than the outside traffic. The front desk employee was kind and quick to switch rooms for me. The second room didn't smell, but still felt damp (1st floor is a sunken level). The room was not only worn, but neglected. Curtains didn't close, I used bobby pins from my hair to keep them shut as my window looked directly out onto the parking lot and anyone near could see in. They were also holey and stained, the bathroom needs renovation, part of the ceiling looked like it was going to fall in. Paint patches on the wall didn't match, and the door would only shut with great force. It was too late to go elsewhere, so I made it work, but I do not recommend this place, even for the weariest of travelers. Huge dissappointment.

Self

4/10

Poor

22 Aug 2025

Amber

It did the job as far as someplace to get a nights sleep but it was a far from ideal. Needs a huge facelift & smelled. The price was right, but will be looking elsewhere next time we are at Mayo.

Partner

4/10

Poor

21 Aug 2025

Dennis

Location is close to the Clinic. Breakfast area was not airconditioned. Pool was closed. Hallways had a musty smell.

Family

10/10

Exceptional

18 Aug 2025

Katie

Nice clean hotel

8/10

Excellent

18 Aug 2025

Jim

Sorry, the lounge & check in area was clouded with a BO odor & the hall way to our room smelled like a musty basement. Our room floor was damp. Otherwise, everything was fine.

Partner

6/10

Pleasant

13 Aug 2025

Verified traveler

Needs maintenance

We stayed in Suite 525. The balcony needs lots of love. There is evidence of wood rot. The paint is peeling. The deck chair is filthy. In addition, the refrigerator froze our food.

Friends_and_family Family

6/10

Pleasant

12 Aug 2025

Shawn

The price for the room was very reasonable. It was very damp in the room. Staff were really nice.

Business Partner

8/10

Excellent

10 Aug 2025

Rosemarie

The staff was very nice n helpful. The first room we had the AC didn't work correctly. So they moved us to another room.