Name: Kahler Grand Hotel
Address: 20 2nd Ave Sw, Rochester, 55902, US

8/10

Excellent

22 Jul 2026

Mike

Parking was a problem at the hotel because of construction going on both in the streets and in the public parking lot. If you left the parking lot during the day to eat or for business when you came back you risk the lot being full till 5:00 pm which happened to me. I had to wait until 5:00 or valet my car which cost even more.

Self

10/10

Exceptional

21 Jul 2026

Tamara

Staff were very helpful. The location is excellent if you have medical appointments at the Mayo Clinic.

10/10

Exceptional

20 Jul 2026

Hima

Need to add complementary breakfast

Family_with_children

4/10

Poor

19 Jul 2026

Daniel

No one cleaned are room or fixed the AC, we asked 3 times

Friends_and_family Family

4/10

Poor

18 Jul 2026

Rachel

We had a really horrible time and even checked out early because of it. The parking was super unclear so we ended up reluctantly using valet. And the guy was incredibly rude to us. The check in staff were very friendly and the guy at the valet the next day was very nice but that’s about all I can say that’s kind. Our bed was super tiny (definitely not a queen!) and the air conditioning didn’t work. My car was already a little damaged but after getting it back from the valet (which again we didn’t want to use) my car had a lot of additional damage that made driving back nearly impossible without getting repairs. This is a never again for me.

Partner

10/10

Exceptional

17 Jul 2026

Cynthia

Great if you’re visiting Mayo

Partner

8/10

Excellent

17 Jul 2026

Susan

Bathroom very cramped. Lighting in bath poor.

Partner

8/10

Excellent

17 Jul 2026

Michael

The room was clean and fresh. It would be nice if they had some complementary coffee in the lobby being they didn’t restock my room. Had to walk down the street for a cup. Other than that my stay was very comfortable.

Self

10/10

Exceptional

16 Jul 2026

Dru

The staff was helpful when we forgot some items in our room after checking out

Partner

8/10

Excellent

16 Jul 2026

William

The staff was very attentive, the room was clean, and nicely appointed. The only problem I would say is there was no hot water at the lavatory sink in the bathroom. Hot water in the shower but not the sink. I reported this to the front desk someone came up looked at it and said they would be back but they never returned. So there was no hot water at the sink during my entire state.

6/10

Pleasant

15 Jul 2026

Carolyn

The room was cute and small. It was just me traveling. At night the blinds that came down were those translucent kind so I was looking for the blackout curtains which they had none, so I had to take a blanket off the bed and shove it up into the curtain rod to have some privacy and keep the light from pouring in. I also had to put my pants against the bottom of the door since there was about an inch gap and the light was pouring in - other than that it was a pretty good stay.

Self

4/10

Poor

15 Jul 2026

Clarice

We checked in as elderly handicapped people thinking we would get a walk in shower. None. A slippery bathtub, Low toilet. Horrible bed. Small room.

That was a waste of money for its use. Could hear people next door speak.

Partner

4/10

Poor

15 Jul 2026

Christine E

The air conditioning didn't work and we were moved in the middle of the night to a room next to the parking ramp with a lot of noise. So we had to move again.

10/10

Exceptional

14 Jul 2026

Michael

Room was clean and well stocked. Staff is always professional and accommodating.
Can’t beat proximity to Mayo Clinic via subway.

Family

2/10

Poor

14 Jul 2026

Barry

If you use valet parking, make sure they lock your car. I had money stolen out of my car and they had no explanation.

10/10

Exceptional

14 Jul 2026

Julie

Extremely convenient access to Mayo Clinic appointments. Nicely updated and clean. Construction on one side but still able to easily access valet parking.

8/10

Excellent

14 Jul 2026

Paul

Older property.
Well maintained. My room was small.I've stayed there before.There are bigger ones. Plumbing was old plumbing about working well.Sinks were older, but clean and the tubs were older and clean. I think they are doing upting in parts of the hotel. But the price was right

Self

8/10

Excellent

13 Jul 2026

Carrie

The location really can’t be beat. Fantastic shower pressure and a comfy bed made for a fine stay if that is what you are looking for. However, I had no reservation ahead of time but walked in after fining a great rate online. The front desk quoted me a rated that was 27% higher and stated she couldn’t match the online price but I could book it online and check in. Ok. I booked the reservation on Expedia and then proceeded to wait at the counter for 10 mins while she was helping someone on the phone. It seems more staff would be helpful as a small line formed behind me. Two reasons for the four stars along with the check in: the view—it was of a rooftop with utilities. Not in the distance, just right out the window, no other thing in sight. No sidewalk, no other building, just a rooftop (I was on floor two). Lastly, the hallways were confusing to find elevators and parking ramps. This is the only hotel I’ve ever been to that does not have signage for these items. No sign stating rooms 100-125 to the right, 125-150 to the left. Seems so basic and was a big miss for me.

Self

8/10

Excellent

12 Jul 2026

Ann

Tiny bathroom. Internet could be a little stronger. Otherwise such friendly staff and nice hotel. Very nice pool area as well

Partner

10/10

Exceptional

12 Jul 2026

Dana Charles

Always a pleasure staying at Kahler! The location is terrific for any appointments at Mayo. A variety of excellent restaurants are nearby. You can’t go wrong staying here.

Self

10/10

Exceptional

11 Jul 2026

Samantha J

After reading some prior reviews, I was nervous about our stay.
However, guest services checked us in and made sure it was ok if we were in the same side as the plaza as there was music until 9pm and it may be a little loud. That wasn't a problem for us and the music wasn’t loud. Our bathroom was extremely clean. Our bed was comfy. The convince of being connected by ann elevator in the hotel to the Mayo subway was extremely helpful. (It took 5 minutes to go from our 9th floor room to the Gonda Building south side floor 2). We will definitely stay here again.

10/10

Exceptional

10 Jul 2026

Patricia

Staff is helpful and friendly.
Room is clean, comfortable and relaxing.

Partner

10/10

Exceptional

10 Jul 2026

Sandy

Great room, nicely up-to-date and comfortable

Partner

6/10

Pleasant

09 Jul 2026

William

Room didn’t get cleaned one day we had to get clean towels coffee and cups from front desk
Used the fitness center and was charged $61.00 for that

Partner

8/10

Excellent

09 Jul 2026

Don

It was comfortable. The carpet could be cleaned. I'd just replace it with wood or tile. It was noisy at night and early morning.

Partner

10/10

Exceptional

09 Jul 2026

Lindsay

Kahler Grand Hotel is a beautiful historic hotel. Very convenient if you have appointments at Mayo. Also very close to great restaurants and shops. We loved the breakfast at Lord Essex Tavern and Grill which is located in the hotel. Hotel was very clean and the staff was very kind and accommodating.
My husband and I enjoyed our stay!

Partner

10/10

Exceptional

08 Jul 2026

Ron and Charlys

Friendly staff nice renovations great location and restaurants inside and attached to Marriott

Family

6/10

Pleasant

08 Jul 2026

Andree

Our rooms air conditioning was not great, the bathroom sink so shallow that even a modest steam of water splashed out and kept the vanity top and it’s contents wet, and our room’s shade was broken so we could not open it and it was very dark in the room. Finally, the shower drain did not keep up with the rate of water flow and with a zero entry threshold caused water to flood the bathroom floor, using all the towels daily. We had mentioned it to the desk but it wasn’t resolved.

Partner

6/10

Pleasant

07 Jul 2026

Tracey

Great location for main Mayo hospital. Rooms are old and tired looking. Parking is difficult

Friends_and_family Family

6/10

Pleasant

07 Jul 2026

Carolina

Most rooms are pretty outdated, not to say old. Location is great. Parking is difficult if you don’t use the $37/day valet parking.

Family_with_children

6/10

Pleasant

07 Jul 2026

Courtney

It was fine. The pictures online make it look way nicer than it actually is. Bathroom was tiny! The only thing that was cool, was the little underground mall below the hotel. Unfortunately it was closed the Sunday that we discovered it. But there was no breakfast so I’m not sure why they put in there that there is a full breakfast.?. Would we stay there again, probably not.

Partner

10/10

Exceptional

05 Jul 2026

Barbara

Room needs dome drawer storage. No way to unpack for multi day stay. Hanging is okay//folded and underwater have to be out on window sill.

Self

8/10

Excellent

05 Jul 2026

Louise

Nice accommodations.

10/10

Exceptional

03 Jul 2026

Janice

Staff were always friendly and helpful. Hot tub and pool were a plus for me. Did not need to go outside for any of my appointments at Mayo Clinic. Easy access to everything. Lord Essex restaurant has a great breakfast. Highly recommend the Kahler Grand Hotel.

Self

6/10

Pleasant

03 Jul 2026

Sheila

It’s nothing special. It’s like being in an upgraded hospital room. They charge you a $50 incidental fee for I don’t know what? It not like they have a mini bar in the room and who goes to Rochester to party? Most people like me are there to go to the Mayo Clinic. It’s been a week and I’m still waiting to get the $50’s taken off my credit card. I only stayed there because it was convenient and cheaper than other downtown hotels.

Self

10/10

Exceptional

02 Jul 2026

Glenn

What an incredible hotel. From the Valet to the Front Desk, and the restaurants…. INCREDIBLE! The access to downtown and the underground mall are a great treat. Had no idea we could go down the elevator and right j in not Mayo Clinic without going outside! Big bonus!! Do it now! I will be….

Partner

10/10

Exceptional

02 Jul 2026

Karol

subway to mayo

Friends

2/10

Poor

01 Jul 2026

Tahani

The only thing is good for me is the location it’s the the closest to the hospital

Family

10/10

Exceptional

01 Jul 2026

Lisa

Wonderful place to stay. It is so convenient when visiting the Mayo Clinic for appointments. We will stay again for sure!

Family

8/10

Excellent

01 Jul 2026

Paul F

Nice place, very convenient

Friends

10/10

Exceptional

30 Jun 2026

Hattie

Great location and clean hotel. The convenience to Mayo was worth every penny

Partner

10/10

Exceptional

30 Jun 2026

Abigail

Very comfortable, personnel friendly and trained well!

Partner

10/10

Exceptional

30 Jun 2026

Jonathan

The rooms were pretty dusty but everything else was very clean.

Partner

10/10

Exceptional

30 Jun 2026

Debra

Quiet hotel. Include orated. Close to restaurants & shopping. Near the Mayo Clinic.

Family

8/10

Excellent

29 Jun 2026

Paul

Quick stay, room was small, but we just needed a quick stay and ease of access to Mayo. Parking was right there, easy access.

Partner

4/10

Poor

29 Jun 2026

Beth

Showers were old and could not maintain temperature. Hair dryer did not work. Requested a king size bed and did not get it. Very disappointing.

Partner

10/10

Exceptional

29 Jun 2026

Shahidah

We enjoyed our stay at Kahler Grand Hotel. The hotel was beautiful and clean. The staff was very friendly and welcoming.

Family_with_children

10/10

Exceptional

27 Jun 2026

Kathleen

2nd stay at Kahler Grand. Super convenient. Good bed & linens, front desk and valet parking staff are incredibly helpful. Quiet. Our room was small, but adequate. Small bathroom. Multiple restaurant options inside hotel or within easy walk. Charlton & Eisenberg are literally across the street, as is Gonda. Reasonable rates. Highly recommend.

Partner

10/10

Exceptional

26 Jun 2026

Diane

I loved it was right across the street from Mayo Clinic. On Thursday evenings downtown they have a marvelous festival with music and so many vendors. You have to check out the fudge. The staff was great and I received immediate results from questions and requests.

Partner

8/10

Excellent

26 Jun 2026

Lori

Check in was quick and efficient. Staff at desk and at valet were helpful. Valet gave directions to self park and very friendly and helpful. Room was good but bathroom was small and doorway entrance to the bathroom was very narrow. Pool area was bright and clean and very enjoyable. Excellent location for appointments at Mayo.

Partner

10/10

Exceptional

25 Jun 2026

Thomas

We had a wonderful stay. Everyone we came in contact with during our stay was so kind and caring. It’s so nice, especially when you are going thru a difficult, scary time going thru testing at Mayo Clinic.

Family

10/10

Exceptional

25 Jun 2026

Allison

Clean rooms and friendly staff

Self

10/10

Exceptional

24 Jun 2026

Mary

It truly was a great experience.

Partner

10/10

Exceptional

24 Jun 2026

Mary

This a very nice and convenient hotel for Mayo Clinic patients. The restaurant inside the hotel is very nice also.

Partner

8/10

Excellent

22 Jun 2026

Robert

The Kahler is always an excellent choice…particularly if you are visiting the Mayo Clinic.

Partner

6/10

Pleasant

21 Jun 2026

David

Was not told of two functions that happened when we stayed there. Live bands playing music all night on Thursday and an outside wedding with live music on Friday playing until 10:30pm. We were right above the wedding and had a view from our 3rd floor window. It was extremely loud and very uncomfortable from our room. They should have told us and arranged to offer a different room in the facility. I have more appointments coming up at the Mayo Clinic and will not be staying at the Kahler Grand again! Worst experience I’ve ever had!!!

Family_with_children

10/10

Exceptional

20 Jun 2026

Lyman

The staff was incredibly helpful with all matters.Enjoyed the restaurant very much!!
We will stay there when we return in July.

Partner

6/10

Pleasant

19 Jun 2026

Lizabeth

Noise exterior and interior

Partner

10/10

Exceptional

18 Jun 2026

Harlyth

Very clean and awesome room to rest when not at the Clinic.

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

Jennifer

Awesome place

10/10

Exceptional

16 Jun 2026

Vladimir

I really liked the stay. Beautiful hotel. I really liked the 24-7 little store they have with everything needed for travel and food

Self

4/10

Poor

14 Jun 2026

Bridgette

The rooms were really dated and dark. Felt like it wasn’t taken care of as well as other hotels in its price range.

Partner

8/10

Excellent

14 Jun 2026

Cynthia

The convenience to Mayo Clinic couldn’t be better. The room had been upgraded and was nice, the bathroom was small and there was not enough soundproofing in both the room and bathroom. Parking is an extra cost, they say is $24.00 but in reality it was $25.95

Partner

2/10

Poor

13 Jun 2026

Kristen

I usually stay at another hotel for my Mayo Clinic appointments and treatment but it was full so I booked at Kaylee Grand due to convenience. When I checked in, all seemed fine until we got to our room. The state of the bathroom was disgusting! Massive amounts of hair on the floor and in the bathtub. We let the front desk know as we were heading to appointments. 4 hours later the room was not cleaned and when we took our concerns to the front desk they were totally dismissed. We asked to speak to management and were told they were unavailable, which was a lie. For someone in cancer treatment at the Mayo Clinic, this is totally unacceptable. People need to see this feedback!!

Partner

4/10

Poor

13 Jun 2026

Shawn

The shower head didn't have any pressure. There was also no way to turn the a c down so it was a pretty hot night.
Some of the rooms are really nice ares was not.

Partner

10/10

Exceptional

12 Jun 2026

Shane

It is a beautiful hotel, attached to the Mayo. With great staff!

Family

10/10

Exceptional

11 Jun 2026

Michael

-

Family

10/10

Exceptional

10 Jun 2026

Jessica

Hotel was beautiful. Super
Convenient for our Mayo appointments, pool at night sSUPER cool, but pool room could use some work.

Friends_and_family Family

10/10

Exceptional

10 Jun 2026

CARLOS

Staff were great

Self

6/10

Pleasant

08 Jun 2026

Debi

The plumbing has problems. The room I was checked into on the 9th floor had a toilet that randomly ran & sometimes wouldn't flush because there was no water in the tank. Other times, even through there was water in the tank, the toilet still wouldn't flush. I was moved to another room, on the 10th floor this time. Toilet worked great, it was the shower that didn't. The water temp was fine when coming out of the faucet. However, when pulling the knob to which the water flow to the shower nozzle, the temp heavily fluctuated. It was start out scolding hot, then make a high pitched squealing sound, followed by ice cold water. Then it would switch back to scolding hot. No matter how long I let the shower run, it continued that cycle. Also, I hook my laptop into the tvs with an hdmi cord. The tv worked fine using my hdmi cable in my original room, however when I switched rooms, none of the 3 hdmi inputs on that tv worked. The maintenance staff said some tvs just don't work, but he was nice enough to bring me another tv and set it up infront of the existing tv. Only issue was that the tv he brought me had a split down the middle and the left side of the tv only displayed the color blue.

Self

10/10

Exceptional

08 Jun 2026

Laura

Great place to stay!! Great room service and valet parking is a bonus.

Self

8/10

Excellent

08 Jun 2026

Jay

The close proximity to the mail Campus was extremely helpful for doctors appointments.

Friends

8/10

Excellent

03 Jun 2026

MICHAEL JOHN

1

Self

8/10

Excellent

02 Jun 2026

Andrea

Room was clean, bed was comfortable. Bathroom was antiquated but serviceable. Noise from the street was noticeable.

Partner

8/10

Excellent

01 Jun 2026

Jason

Rooms are kind of small, but fair price and most important connected to Mayo.

I use them any time I have an appointment there.

Self

10/10

Exceptional

31 May 2026

Christy

Wonderful stay! Would stay again

Self

6/10

Pleasant

31 May 2026

Hubert

Very old bathrooms, okay bed, old TVs, ac not adequate. I hope someone buys the hotel and updates it because the Kahler used to be a gem.

Staff were helpful and not the issue.

Self

8/10

Excellent

31 May 2026

Mary

Given the heat on my arrival, the two water dispensers (fresh cucumbers or blueberries as a flavoring agent) was excellent! Variations every day, very appreciated.
The 11th floor pool and spa pool are amazing. Views from top to bottom, can see for miles. Cleaning staff, thank them for their thoroughness in both the shared (e.g, pool) spaces and room refresh. They were awesome, friendly, able to answer questions to help me orient myself in the town. My room, small, but all I needed, had a good view…which is to say, I didn’t have the parking ramp outside my window.
When I checked in, I was given choice, and while lower / upper floor didn’t matter to me, having a room with a bathtub did. They were able to accommodate my wish ..(Thank you front end staff).

Quibbles:
Elevator to get to pool was out (all of my Thu-Sunday stay). I’m able to walk a flight and a half of stairs, not sure what work around was offered to those not comfortable walking stairs- very important in Rochester with its strong Mayo Clinic draw.
Parking is a mess. I called day before my arrival regarding the parking. It was strongly pointed out that I had not booked through the hotel, I used a “3rd party” booker, aka Expedia, which is why I feel I was treated as a poor relation. Another in my party, who had booked their room through the hotel, was given explicit details and they found their call to be treated with utmost respect. Using Expedia saved me $90, so yeah, I guess I am the poor relation.

Business Self

10/10

Exceptional

31 May 2026

Kathryn

Our stay was fantastic! Within walking distance in the skyway to the convention center where we needed to be, easy to find our way around, the pool was fun and we had a blast! Only issues were construction made parking difficult, longer waits for the pool elevator at busy times, and some of the older rooms struggled to maintain a cooler temperature. But overall, everything was comfortable, staff was friendly and helpful, and we truly enjoyed our stay and plan to stay there again next year for our dance comp weekend! Thank you!

Family_with_children

8/10

Excellent

31 May 2026

Drew

It’s a pretty decent place to stay for a short while, especially if you were a delegate for the DFL Convention or similar events around Rochester. Will definitely check in again in the future.

Self

6/10

Pleasant

31 May 2026

Sandra

The restaurant Essex told us hours open that were untrue. But the bar staff were good.
Our room thermostat didn’t work. It was set on cold so we were cold.

The cleaning staff were extraordinary and helpful and responsive. The hotel should honor the unions negotiations and give the workers a decent contract. We wouldn’t have stayed there if we’d have known about that union busting.

Partner

6/10

Pleasant

30 May 2026

Brian

Its proximity to the Clinic and the staff at the Essex are the only positive attributes. Other than that, some minor remodeling has occurred over the last 25 years I’ve stayed at the Kahler Grand. We’re seriously considering our options for future visits to Mayo.

10/10

Exceptional

29 May 2026

Yasmin

Old school feel! Great location. Everything within walking distance. Had the hot tub and pool all to ourselves. Staff were very pleasant and helpful. Would return!

Partner

8/10

Excellent

29 May 2026

Jeff

Location is fantastic if you have appointments at the Mayo Clinic.

Self

10/10

Exceptional

26 May 2026

Cheryl

Convenience

6/10

Pleasant

23 May 2026

Christy

Water sprayed out of the toilet when you flushed it and water temperature went cold then hot when showering. Found part of a toenail on the floor.

Friends_and_family Family

8/10

Excellent

23 May 2026

Annet

I absolutely loved the old world aesthetic there. I especially loved the skylight at the pool. I had a great time there.

Partner

8/10

Excellent

22 May 2026

Margaret

The Kahler Grand is beautiful and absolutely convenient for Mayo. The two king rooms were nice as they adjoined. The bathrooms are small scale with the vanity separate from the bathroom. While minor, the bath towels were threadbare and stringy. Valet parking was very convenient with all the downtown construction. Lower level subway very efficient to reach various buildings for timely appointments and registration.

Family

6/10

Pleasant

22 May 2026

Patrick

They do not provide parking. No continental breakfast. However it is connected to mayo and the closest hotel.

Staff was excellent and room was clean.

Partner

6/10

Pleasant

22 May 2026

Hannah

Hotel is nice and convenient for Mayo patients. Unfortunately our room upon check in had a broken AC and shower so we had to be moved. The next room was in better condition but was still not cleaned well and the bed was actually a box spring not very comfy. This is our 2nd stay at Kahler and we enjoy the convenience but the property is old and could use some upgrades and care to the rooms.

Partner

10/10

Exceptional

20 May 2026

Thomas

The best part of our stay was the staff. Everyone was friendly and helpful. Parking was rough. The garage next to the hotel was full and I did not want to pay $34 for valet parking. The next nearest garage was a couple blocks away. With all the construction, the hotel has provided great unloading space. We were able to unload the car, check in, and unload in the room while our car stayed in the unloading area before moving the car to the other garage.

My room was nice sized with a very comfortable king bed. Over a multiple day stay, had to ask for additional coffee. They asked housekeeping to bring up the coffee and offered additional towels... very nice. Room was very quiet with the exception of some loud street noise from loud car engines.

Partner

10/10

Exceptional

19 May 2026

Marshall

Easy access to mayo clinic and parking

Self

10/10

Exceptional

19 May 2026

Janice

Staying at the Kahler made everything we had to do at Mayo so convenient. We did valet parking and use the subway level right from the hotel. So worth staying here.

Partner

8/10

Excellent

19 May 2026

Yuki Sunny

This hotel is conveniently located across from the Mayo Clinic, making it an accessible choice for travelers visiting loved ones or patients at the clinic. The rooms have been thoughtfully renovated to provide a more comfortable and welcoming environment. Additionally, there are many lovely dining options nearby, including Ruth's Chris, to accommodate your needs.

2/10

Poor

18 May 2026

Melissa

The customer service @ this hotel was HORRIFIC! NEVER staying here again. I had a reservation issue resulting in a 3 room reservation. I called the hotel immediately after realizing the issue (NINE minutes after my cancelation deadline). They told me I had to reach out to the reservation company as there was NOTHING they could. I called them and they contacted the hotel, & was also told there was NOTHING they could do to cancel my extra reservations. As a last ditch effort to try & cancel something, I reached out to the hotel manager, who rudely told me someone had already tried canceling for me & the notes under my reservation stated I had been informed there was nothing that could be done. Knowing there was a national dance competition in town, I asked AGAIN @ check in if they would be able to cancel @ least 1 of the reservations. As the desk clerk was telling me there was nothing she could do per the notes on my reservation, the clerk next to us turned away another potential customer looking for a room w/ 2 beds, which is what I was trying to cancel. So they wouldn’t have even been out money even, just a bit of time to cancel my reservation & book under the other guest. W/ SO many other great hotel choices in Rochester there is no need to stay somewhere that treats their guests so poorly. If proximity is an issue for you, there are several hotels that even offer free shuttle services for their guests. Check them out!

Partner

2/10

Poor

18 May 2026

Melissa

The customer service @ this hotel was HORRIFIC! NEVER staying here again. I had a reservation issue resulting in a 3 room reservation. I called the hotel immediately after realizing the issue (NINE minutes after my cancelation deadline). They told me I had to reach out to the reservation company as there was NOTHING they could. I called them and they contacted the hotel, & was also told there was NOTHING they could do to cancel my extra reservations. As a last ditch effort to try & cancel something, I reached out to the hotel manager, who rudely told me someone had already tried canceling for me & the notes under my reservation stated I had been informed there was nothing that could be done. Knowing there was a national dance competition in town, I asked AGAIN @ check in if they would be able to cancel @ least 1 of the reservations. As the desk clerk was telling me there was nothing she could do per the notes on my reservation, the clerk next to us turned away another potential customer looking for a room w/ 2 beds, which is what I was trying to cancel. So they wouldn’t have even been out money even, just a bit of time to cancel my reservation & book under the other guest. W/ SO many other great hotel choices in Rochester there is no need to stay somewhere that treats their guests so poorly. If proximity is an issue for you, there are several hotels that even offer free shuttle services for their guests. Check them out!

Partner

8/10

Excellent

18 May 2026

James

There is no getting around it.
The parking ramp attached to the hotel is $30 a day.

Partner

10/10

Exceptional

18 May 2026

Scott

Classy place...might have smelled a ghost