Name: Union Hotel Cusco
Address: Calle Union 189, Cusco, 08000, PE

10/10

Exceptional

22 Jul 2026

Ann

Nice and well located

4/10

Poor

15 Jul 2026

Jennifer

Unfortunately, this hotel was one of the biggest disappointments of our trip to Peru.

The room was extremely small, much smaller than the photos suggested, with barely enough space for luggage. The bathroom was equally disappointing, with virtually no counter or sink space for toiletries, making it very inconvenient.

The beds were also very uncomfortable. The mattresses sagged in the middle, making it difficult to get a good night's sleep after long days of sightseeing.

Breakfast service was inconsistent. On multiple mornings, we had to get up ourselves to find utensils because none were provided at our table. On another morning, our breakfast was completely forgotten until we reminded the staff.

What made us the most uncomfortable was being asked to sign a waiver at check-in stating that if anything disappeared from our room, it would be our responsibility and not the hotel's. Regardless of the intent, it was not a welcoming first impression and immediately raised concerns.

While the building itself has charm and the location is convenient, the overall experience did not justify the price. Between the cramped room, uncomfortable beds, inconsistent breakfast service, and the liability waiver, I would not choose to stay here again.

Friends_and_family Family

6/10

Pleasant

14 Jul 2026

Yang

First of all, I have to praise the staff in the hotel, they tried their best to accommodate the customers. Now comes to the cons. First of all, the room has not heating/aircon/portable radiator/ or even a thermal

10/10

Exceptional

14 Jul 2026

Lilibet

Nice property

Family_with_children

4/10

Poor

05 Jul 2026

Marcel

Good location

Partner

10/10

Exceptional

04 Jul 2026

Kyla

Great staff, rooms and location

Partner

10/10

Exceptional

28 Jun 2026

Umme

We had a wonderful stay at Union Hotel Cusco! The location was perfect and made it easy to explore everything Cusco has to offer. The staff was incredibly friendly, welcoming, and always willing to help.

One of the highlights of our stay was the amazing breakfast each morning. The breakfast crew was the absolute best—attentive, cheerful, and they made every morning special. We also loved all the fun classes and activities offered by the hotel, which added so much to our experience.

The most memorable part of our stay was Kiki, the hotel’s friendly alpaca. My daughter absolutely adored Kiki and still talks about her! She even says she misses Kiki already. Having such a sweet and gentle alpaca at the hotel made our visit truly unique and unforgettable.

Thank you to everyone at Union Hotel Cusco for such a fantastic experience. We would happily stay here again and highly recommend it to anyone visiting Cusco!

Family_with_children

8/10

Excellent

24 Jun 2026

Diana

Nice place to stay.

Partner

10/10

Exceptional

24 Jun 2026

Diana

Great place to stay! Amazing breakfast.

Partner

6/10

Pleasant

22 Jun 2026

Jeanette

Staff was really friendly and helpful. Room had odd distributions and since we had a quadruple bed, the bathroom setting had no privacy. Also beds where hard for our liking. But overall the hotel was nice and breakfast was good.

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

martine

This place was great! They had money exchange at a very inexpensive rate, they called us taxi, very attentive to anything. We needed, breakfast was amazing and included! Our favorite part was Kiki the alpaca wandering the grounds when we arrived, she's a resident rescue and she just made our stay. Oh also note that they do have altitude yes there available at all times!!

Family

10/10

Exceptional

21 Jun 2026

ARUNAVA

The Union Hotel in Cusco is a beautiful, charming boutique hotel. It has an old Spanish-style feel, and the rooms were very clean and cozy. Each morning, we were delighted by the lovely breakfast spread and the wonderful team working there. There is also a cute baby alpaca named Kiki, and we enjoyed feeding her.

Partner

10/10

Exceptional

18 Jun 2026

Lilibet

Super clean , professional and perfect location

Family

10/10

Exceptional

17 Jun 2026

Mark

Loved our stay here, staff were great, nothing too much trouble. Nice courtyard, sunny or shady areas and cute baby Alpaca.
Breakfast was good with choice of eggs/pancakes/ waffles as well as cereals and fruit.
Central location made it easy to get around the historic area.
Some noise from trains or traffic but this is Cusco!

Family

4/10

Poor

14 Jun 2026

kellie j

Front desk staff was overall rude and negligent. Had multiple problems with the room (cold water showers, horribly strong sulfur smell coming from the floor drain) and we were ignored/dismissed. Very disappointed :(

Friends_and_family Friends

10/10

Exceptional

14 Jun 2026

Kim

Five stars from me. My flight was delayed and I didn't arrive at the hotel until 2am. The front desk agent was there to greet me and even helped with the Uber driver payment as there was some language barrier confusion. This really helped as I had travelled 41 hours to get there and could barely function. Breakfast the next morning and every day was the highlight of my day with omelettes, pancakes, waffles and great coffee! My dream! This fuelled my all day walks around the city sightseeing. The hotel has an Alpaca named \"Kiki\" they have adopted and brought a warm inviting feeling every time I saw her in the courtyard. Highly recommend.

Self

10/10

Exceptional

09 Jun 2026

Kyle

Union was very beautiful and cozy, the staff was very helpful and kind to me and my. The breakfast was really good aswell.

Partner

10/10

Exceptional

07 Jun 2026

RICHARD

Very charming hotel, good location, good food at the restaurant.

Family

10/10

Exceptional

07 Jun 2026

RUBEN J

The Breakfast was excellent also the staff

Family_with_children

8/10

Excellent

07 Jun 2026

Amy

We really enjoyed our stay. The breakfast was really good and the courtyard was really pretty and nice, complete with the hotel alpaca Kiki.

Friends

6/10

Pleasant

04 Jun 2026

Taylor

It was a quaint hotel, very convenient for San Pedro station. Only downsides is I could everything above me and around, like an echo; And the heater was not good at all. Make sure to layer up!!

10/10

Exceptional

04 Jun 2026

Harshada

The location is good near San Pedro Market, and San Pedro Station if you are taking a train for Machu Picchu in the summer. It just 5 min walk

10/10

Exceptional

03 Jun 2026

Dan

Great hotel near San Pedro market and train station. 100% recommend if you're in Cusco and getting to drink tea with Kiki every morning is worth the stay alone!

Family_with_children

8/10

Excellent

27 May 2026

scott

Location is perfect! The assistance behind the desk was the best. Giving ideas on the restaurants, calling us transportation and just being helpful in general. Fantastic!
The breakfast crew and set up is the real gem with this place. Supper nice people, attentive and the food and coffee is wonderful.
Hot water in the shower was a little weak.. But not a deal breaker. I had a little trouble with the room safe when I was sitting it up, but was helped immediately and had no problem after that.
This was really one of the best decisions we made in our travel.
Its location is literally 20 Solons from everywhere if you don't want to walk. There are a few grocery stores and cafes with in a short walk of the from door.
It's hard for me to imagine that I could have made a better choice for my wife and I.

Thanks Hotel Cusco.. We wish you peace and prosperity

Partner

10/10

Exceptional

24 May 2026

Chelsea

I booked this hotel based on ratings, and I’m so glad I did! The staff are all incredibly friendly and accommodating. The free breakfast is delicious, and includes made-to-order eggs, omelettes, or an assortment of meats, fruits, etc. The breakfast staff are top-notch. A huge highlight of the hotel is their rescue alpaca, Kiki. She is adorable and her personality shows through. There is always filtered water and teas available. I highly recommend this hotel and only wish we had more time to hang out and enjoy all of the amenities they offer - we were just too busy!

Partner

10/10

Exceptional

23 May 2026

James

Excellent hotel very close to everything within walking distance. Rooms were nice, staff was very helpful and pleasant. Really enjoyed the central lounge, sitting and having tea with Kiki the Alpaca. Highly recommend Union Hotel.

Partner

10/10

Exceptional

22 May 2026

Kevin

Great place. Highlights were the breakfast, service, and comfort of the beds. Its a bit noisy when people are in the plaza but we never really had a major problem with it. Enjoy the breakfast selection. Staff was amazing.

Family

10/10

Exceptional

17 May 2026

Scott

Great location close walking to so many places. The staff were friendly and we spent many afternoons in the beautiful courtyard. The breakfast was delicious with many options and breakfast staff were friendly and helpful.

Partner

4/10

Poor

14 May 2026

Theodor

Nice property, but the water was lukewarm and the room was cold, without a heater.
Nice property otherwise, not bad location

Family

10/10

Exceptional

14 May 2026

Rosangela

Loved the breakfast staff, they were friendly and accommodating. The property was clean.

Family_with_children

10/10

Exceptional

10 May 2026

Nathalie J

Had a wonderful stay! The hotel was clean, comfortable, and the staff were incredibly friendly and accommodating. Great location and excellent service — I would definitely stay here again.

Partner

10/10

Exceptional

09 May 2026

Tracey

Breakfast was wonderful!

Partner

10/10

Exceptional

07 May 2026

Tracey

Excellent breakfast.

Partner

8/10

Excellent

04 May 2026

Divyansh

Nice, clean rooms and great breakfast options. We had a little trouble getting hot water, but the front desk was able to resolve the issue after resetting the system. Overall a great experience!

Partner

6/10

Pleasant

04 May 2026

Paul

Location fantastic. Breakfast and breakfast staff amazing. Front desk staff mediocre with poor hospitality skills. Constant dripping shower with poor pressure. Rooms small. Hotel is adequate but disappointing. There are better choices in the location. Our most disappointing hotel on a month long Latin America trip.

Friends

10/10

Exceptional

29 Apr 2026

Kevin

The hotel was great. Clean, comfortable with excellent staff. Breakfast was fantastic exceeding expectations. The location was perfect for getting out for the day and close walking distance to the center of the old town. Would absolutely stay there again.

Self

10/10

Exceptional

29 Apr 2026

NICOLE

Excelente estadía. Viaje familiar con niños.
El hotel es muy cómodo y limpio. Con una atención excelente muy cordial.
El desayuno se sirve en un salón con vista al río.
Cerca de restaurants y negocios.

Family_with_children

10/10

Exceptional

29 Apr 2026

Patricia

The hotel location was excellent, less than five minutes from the main square and just one block from San Pedro Market. We stayed for one week, and everything was great. The restaurant staff was incredibly friendly and polite. Kiki was a lovely bonus (the hotel’s pet llama!).
They offer laundry service; however, there are several options across the street for about half the price, and they deliver to the reception.
We would definitely choose this hotel again.

Family_with_children

4/10

Poor

27 Apr 2026

Rachel

I would love to rate this hotel higher but save your money if you want to get any rest. I confirmed a King size bed and received two different twins pushed together that didn’t match up correctly and TRULY felt like box springs. I don’t think there was a centimetre of cushion. We got zero sleep because they were that hard. Otherwise the staff are super sweet, rooms are very clean, property is impeccably maintained. But also for a 1pm check in, we didn’t get our room until well after 2pm and had just travelled from Machu Picchu. If you want comfort, I’d unfortunately pass this conveniently located hotel.

Partner

10/10

Exceptional

26 Apr 2026

Avraham

The hotel was perfectly located in the heart of the historic center, making it an ideal base for exploring the area. The rooms were clean and well-maintained, and the staff was consistently attentive and helpful throughout the stay. The complimentary airport pickup was a convenient touch, and the breakfast provided each morning was enjoyable. Overall, a comfortable and well-run place to stay.

Friends

10/10

Exceptional

25 Apr 2026

Ederlinda

Beautiful setting. Perfect as you acclimate to the altitude of Cusco. Quiet. Kiki is a lovely hotel ambassador.

10/10

Exceptional

23 Apr 2026

Karina

We would recommend staying here

Family

4/10

Poor

21 Apr 2026

JEFFREY

no bell boy had to carry our own luggage to 3 rd floor, no hot water, no fresh towels.

Partner

10/10

Exceptional

21 Apr 2026

Sarah

This stay was far beyond what we expected. The room was super clean and comfortable and the staff was above and beyond helpful. They had recommendations and advice for every situation which helped us have a great time in the city. The bar and wait staff were also exceptional. There is even an actual alpaca in the courtyard (her name is Kiki) and it is so much fun to watch her antics. I would highly recommend this property. This experience was worth every penny!

Family

10/10

Exceptional

21 Apr 2026

emily

The laundry service was super convenient. Breakfast had a lot of options and you could order an omelet.

10/10

Exceptional

20 Apr 2026

Diego

Amazing place to stay

Family_with_children

10/10

Exceptional

20 Apr 2026

Zara

Our stay was wonderful! The staff were so nice and helpful would definitely stay here again. The only thing that was a little inconvenient was that there was no full size mirror in the room, also the heater didn’t really heat up the room which isn’t the worst but when it’s 40 degrees out you kind of need the warmth.

Friends_and_family Friends

10/10

Exceptional

19 Apr 2026

John

Great hotel. Staff was friendly and helpful. Breakfast was fresh and had different options. Nice bar.

10/10

Exceptional

13 Apr 2026

Jill

We had a quick stay at the Union Hotel, but I would definitely stay again. The location is excellent, and the courtyard is lovely. The room was clean and very comfortable. Shout out to the kindly staff members who was very friendly when we both checked in and out. Overall, great value and a wonderful hotel!

10/10

Exceptional

12 Apr 2026

Janice

A lovely space within easy walking distance of plaza, market, dining, and nightlife. Comfortable, clean room with a very welcome heater in the bathroom and filtered water available in room. A wonderful addition was a sweet rescued baby alpaca on the inner patio in very nice , clean living quarters, living her best baby life!

Self

10/10

Exceptional

11 Apr 2026

Denise

What a charming hotel — I absolutely loved it! One of the highlights? A baby alpaca was also staying at the hotel, which was an unexpected and delightful surprise.

Breakfast was excellent — very varied and made with fresh ingredients. The staff was kind and welcoming. The room was small but well laid out and functional. The one downside is that it can get quite hot during sunny days, as the room heats up a lot. Luckily, it cools down nicely at night, making it comfortable for sleeping.

The location is great — close to the market and easy to get around from. Would definitely recommend for the experience alone!

Partner

10/10

Exceptional

09 Apr 2026

jalia

Just as advertised.

Partner

8/10

Excellent

07 Apr 2026

Helene

Very charming hotel, room sizes are great for families. They even have a alphaca at the hotel. Downside, there is no air conditioning and some rooms only have sky lights no windows . Location is great for restaurants and site seeing.

8/10

Excellent

07 Apr 2026

Yuriana

Everything eas great snd very accomodating. The only thing i didnt like is that they didnt have AC unit, and we get hot after a whope day of touristing.

Partner

10/10

Exceptional

05 Apr 2026

Emily

Good vibes, very clean and co.fortable, great location

6/10

Pleasant

31 Mar 2026

Todd

Our stay was generally good but some things were off. We loved the location and style. Breakfast was decent and cleaning was excellent. An issue with our room was addressed right away, but we still had some trouble with hot water supply and staff attention towards one of our party when arranging transportation. These problems did not make our stay bad, but left us feeling some things can be better. Still a solid hotel worth attention, we would consider returning but would just ask for a room that doesn’t face the street.

Partner

8/10

Excellent

29 Mar 2026

Jamie

Great breakfast buffet and have some variety everyday. Great location right next to San Pedro market. The outlets in room were very loose, closet was broken. The windows are very thin so you can hear everyone and our room was right next to the stairs so we heard when people were going up and down. No elevator. Great value though.

Friends

10/10

Exceptional

29 Mar 2026

Teresa

The breakfast was great with a large variety. They had a llama on site. I saw an employee teaching a family how to spin yarn. The motel had a lovely outdoor seating area and was very relaxing.

Friends

10/10

Exceptional

28 Mar 2026

Nichole

We loved it! Staff is very nice. We loved Kiki and the free classes! Great value!

Friends_and_family Family

8/10

Excellent

27 Mar 2026

Jackie

Breakfast was great, the trips that were arranged for pickup at hotel picked up right outside no problem,no ice on the property, when I asked they said they didn't have any, the rooms are nice but noisy,I would still stay here but I would upgrade to a better room, don't take the cheapest one offered it is next to the road and you could hear every vehicle and the buses ran every 5 minutes,I heard everyone of them, my plane was cancelled and they let me stay that night even though I checked out early, I will never forget that generosity, I recommend you to stay here, just get a room away from the road

Self

10/10

Exceptional

24 Mar 2026

Andrew

My room was excellent. didn't use laundry, Airport shuttle excellent! Breakfast off the hook! Amazing. Over all experience 9.85!
.

10/10

Exceptional

22 Mar 2026

Ivan Rafael Clement

Excellent!

10/10

Exceptional

22 Mar 2026

Jamie

We enjoyed our stay here. Our family enjoyed the large breakfast. The staff were friendly and welcoming. The room was clean and beautifully decorated.

Family_with_children

10/10

Exceptional

21 Mar 2026

Eddie

Great olace

Family

10/10

Exceptional

20 Mar 2026

Tetiana

The staff are friendly and always helped out whenever we had questions and/or requests. The room was always stocked up on tea packets and fully clean by the time we got back from traveling, which included a changing of bedsheets, blankets and pillowcases, towels. The breakfast was a miniature buffet (avocado sandwiches, teas, coffees and juices (by-request), desserts, fruits, cheeses, etc.), with an option of freshly-prepared omelette, whether sunny side-up or scrambled. Kiki was a delight to see every afternoon, whether in her pen or ambling around the courtyard. All in all, an amazing establishment. Hoping to return whenever the next chance arrives.

Family

10/10

Exceptional

19 Mar 2026

Andrew

The Hotel staff went out of theircway to make adjustments when my travel was delayed.
Very clean and staff professional. Breakfast in morning outstanding.

Self

8/10

Excellent

19 Mar 2026

HONGFENG

comfortable

Partner

10/10

Exceptional

17 Mar 2026

Gisella

Our stay was wonderful. Kiki's mom was very friendly and made sure we spent time with Kiki as well as take pictures with her. The restaurant staff during breakfast were great too, just make sure you bring change to provide them with a tip. The room that we selected was facing the street and it could be noisy throughout the night but after one night, you get used to the noise. The rooms were spacious and very clean. Overall, we had a great experience and will definitely recommend this hotel stay to others.

Family_with_children

8/10

Excellent

15 Mar 2026

Francesco

They have a pet alpaca on site. Centrally-located, near San Pedro market.

Family_with_children

10/10

Exceptional

14 Mar 2026

Josue

The space was very comfortable and was local. The staff were amazing and extremely helpful, and Kiki was a great bonus. Although there wasn’t AC, opening the window and using the fan kept things comfortable for us, so we had no complaints. 😊

Partner

6/10

Pleasant

13 Mar 2026

Chris

Breakfast was ok. Both me and my partner got ill on the last day from it. We were disappointed that the pool closes so early.

Partner

6/10

Pleasant

12 Mar 2026

Zenaida

Cold water and room was also cold. There was no climate control. However, front desk and employee were very nice and welcoming. Room was clean.

Partner

10/10

Exceptional

12 Mar 2026

Eric

The location of the hotel was excellent. The staff was very friendly and kind. The breakfast was absolutely amazing. And the pet rescue alpaca was so sweet and friendly.
The rooms were very spacious and comfortable. The hot water in the evening was scarce but by morning it came back for morning showers. The water pressure dropped sometimes in the morning likely to everyone taking showers.
We loved the hotel and would definitely stay there again.

Partner

10/10

Exceptional

11 Mar 2026

Natalie

Great place!

Friends_and_family Friends

10/10

Exceptional

11 Mar 2026

Natalie

Wow! Perfect place to stay- close to central Market … very clean and comfortable - staff was friendly and helpful, nice breakfast, tea/coffee etc. ..and loved KiKi the baby Alpaca in the courtyard! … fyi no music or drink in Feb, as it was low season- but would recommend this hotel 100%!

Friends_and_family Friends

6/10

Pleasant

10 Mar 2026

David

Many of the rooms have limited windows. They lack AC or heat so there’s minimal fresh air exchange unless a window is open. But then the street noise and exhaust fumes can be a serious issue. Very limited western outlets, no mini fridge, no coffee maker. Beds are hard but we slept well.

Location is good, staff is very helpful and friendly. Breakfast staff are also excellent. However,, buffet food is not properly heated and kept warm.

10/10

Exceptional

04 Mar 2026

Zeer

Great hotel, centrally located, rooms are clean and well equipped. Staff reached out and provided transportation from the airport to the hotel, which was very helpful. Breakfast was provided.

10/10

Exceptional

04 Mar 2026

Paula

Clean calm oasis within the busy chaos of Cuzco. The staff went above and beyond. The room was very clean and comfortable. Perfect place to acclimatize for a few days. Baby alpaca Kiki is so sweet and fun to watch!

Family_with_children

10/10

Exceptional

03 Mar 2026

Pavol

Everything ok

Friends_and_family Friends

10/10

Exceptional

26 Feb 2026

Luke

The room was very clean, and the staff were so helpful and kind. The breakfast was very good, and the atmosphere is so beautiful. We loved the outdoor area, as well as the alpaca, Kiki, that they have! Very lovely hotel.

Partner

10/10

Exceptional

24 Feb 2026

Steve Tyler

The staff was very professional, cordial, kind, and attentive. Highly recommended for a comfortable, quiet stay. The breakfast made the trip for us, great food, presentation, and especially the staff that catered. All in all, a wonderful stay, ideal location for our itinerary and plans in Cusco and beyond.

Family_with_children

10/10

Exceptional

23 Feb 2026

Vincent

This is an FANTASTIC hotel! The staff is excellent, the rooms are spacious and spotless, and the location can't be beat. The ambiance created with the open courtyard and the wandering alpaca make it a truly unique experience. And the breakfast is delicious. I highly recommend Union Hotel.

Partner

8/10

Excellent

23 Feb 2026

Helen zheng

Nice staff

8/10

Excellent

21 Feb 2026

Eric

Good service.good breakfast. Convenient area….

8/10

Excellent

20 Feb 2026

Amber

Staff and hotel itself was great. Breakfast was amazing with so many choices. Kiki was the reason for my stay. I loved my stay the only complaint i had is my room was near the stairway and i think bigfoot and his family were staying there because they were loud going up and down the stairs at night. So my obly advice dont get a room near stairwell. Other than that stay was wonderful

Self

10/10

Exceptional

13 Feb 2026

DANIEL

Amazing hotel. Great staff, beautiful breakfast and to top it all Kiki the llama. A fantastic experience very near the center but quiet enough for a good sleep.

Everyone at the desk was fantastic, even if the airport pick up person let us down it didnt ruin the experience at all.

Everyone was very accommodating and pleasant.

Leisure Partner

10/10

Exceptional

13 Feb 2026

David

Amazing room
Breakfast delicious

Leisure Partner

10/10

Exceptional

07 Feb 2026

Glory

Staff were very helpful and friendly. Location is walkable to sites to visit. Breakfast was great.

Partner

10/10

Exceptional

07 Feb 2026

Csaba

Great value stay. Highly recommend it

Leisure Friends

8/10

Excellent

03 Feb 2026

Michael

Clean rooms and excellent staff. Close to city center but can be loud. Excellent breakfast and staff k as

10/10

Exceptional

03 Feb 2026

The free lesson from Kiki’s mom.

I had an unexpectedly wonderful and educational experience at the Union Hotel in Cusco, where I met Veronica—who affectionately calls herself “Kiki’s mom.” Kiki is a smart 10-month-old Huacaya alpaca (one of the two alpaca types) living in the hotel courtyard. Veronica comes every day to care for her, and what began as a casual encounter turned into an incredibly informative, hands-on cultural lesson.

Veronica is from Quiquijana, in the province of Quispicanchi. She brought with her a rich collection of materials, including all four types of highland fibers from the Cusco and Machu Picchu regions. Her explanations were immediately practical—especially for travelers hoping to buy authentic souvenirs. She taught us how to distinguish real fibers from fake ones simply by touching and smelling them, which is invaluable in local markets.

She also demonstrated the use of a traditional tool called the pushka, used since pre-Inca times to spin animal fibers into yarn, and explained how these threads are then turned into blankets, clothing, hats, and more. One particularly moving moment was when she proudly showed a textile made by her grandmother—an “alive” piece of heritage filled with symbols, each carrying its own meaning.

What impressed me most was her demonstration of natural dyeing. Using only water, a white translucent alum stone, and cochineal, she showed how dozens of vibrant colors can be created.

Partner

10/10

Exceptional

01 Feb 2026

John

Wonderful staff, beautiful courtyard, and amazing location. If you are considering staying here, then you probably should just do so.

Leisure Partner

2/10

Poor

01 Feb 2026

Pablo

On our last day the hotel was completely empty it was only me and my mom. The new management arrived at 6am EXTREMELY LOUD people were walking up and down the stairs on non stop smoking sage all over the hotel we couldn’t breathe, it was awful. I asked them if they could respect us and let us sleep but it was like talking to the wall. The new people that are running the hotel are extremely rude, they didn’t respect me and my mom. They were walking like elephants up and down. Didn’t let us rest at all. It’s being an awful experience. I DO NOT RECOMMEND THIS PROPERTY. If you want to ruin your trip book this hotel.
I told the receptionist that 6am is not ok to wake people up on vacation. Not even my earplugs helped me to fall back asleep because they won’t respect you they won’t stop and they won’t respect you as a guest.

Leisure Family

10/10

Exceptional

31 Jan 2026

gregory

The staff is incredibly helpful. Great breakfast. Join the free food making lesson. Clean and safe. They have a pet baby alpaca Kiki in the courtyard. Definitely will return.

Leisure Self

10/10

Exceptional

28 Jan 2026

Alejandro

Comfortable and convenient location. Friendly and accommodating staff. Comfortable rooms. Great breakfasts with a good healthy selection. Reasonable price.

Partner

6/10

Pleasant

26 Jan 2026

Savannah

No hot water in the shower, blow dry

10/10

Exceptional

21 Jan 2026

Thomas

Very friendly and helpful staff

8/10

Excellent

20 Jan 2026

Paul

Very kind friendly staff. The special events advertised at the hotel were not available which was disappointing and not what we paid for. They need to have Do not disturb signs available for the rooms because our room was entered two times while we're were inside

Leisure Partner

10/10

Exceptional

19 Jan 2026

Thomas

Good service

10/10

Exceptional

18 Jan 2026

Kaustubh

Close to every thing San Pedro market , good complimentary breakfast, very friendly and accommodating staff , friendly alpaca called kiki and her weaving class. It made a pleasant stay.

Friends_and_family Family