Name: Baymont By Wyndham New Buffalo
Address: 18800 Harbor Country Drive, New Buffalo, 49117, US

8/10

Excellent

02 Aug 2026

Jenica

The staff, jacuzzi, pool, and cleanliness were the highlight.

2/10

Poor

31 Jul 2026

Adrian

Don’t ever come here my girlfriend got eaten alive by ticks will post pictures soon hopefully I can get a refund because this is beyond disgusting and unacceptable..she will have to visit the hospital to get tested for disease ..I honestly would not recommend to stay here

10/10

Exceptional

30 Jul 2026

Nallely

I will recommend & visit again. Thank you for the service during my stay!

Just one small complaint & suggestion..
Hope the soda machines are working next time!

4/10

Poor

29 Jul 2026

Alena

Room was dirty. There were bugs on the lamps in the room and on the curtains. The mattress cover was also stained.

6/10

Pleasant

29 Jul 2026

Pam

It wasn't the worst I've seen but sure wasn't great either. Bed was comfy and it was convenient to get to Warren Dunes.

2/10

Poor

27 Jul 2026

Richard

In over 40 years of personal and business travel, I rarely leave negative reviews, but this stay was so bad I feel obligated to warn others.

I cannot believe we paid $350 per night for this hotel. At that price, I expected a clean, well-maintained property. Instead, this was one of the worst hotel experiences we've ever had. Expedia should seriously reconsider promoting this property.

The parking lot looked like an abandoned construction zone, with equipment, pallets, and debris scattered around. The handicap door button didn't work. The lobby furniture was ripped and badly worn. The elevator was malfunctioning, yet the manager told guests ahead of us it \"only malfunctions sporadically\" before reluctantly moving them to a first-floor room.

The problems continued throughout the hotel. The soda machines were not functioning, the first-floor ice machine didn't work, and I wasn't about to risk getting stuck in an unreliable elevator just to find another one.

It was difficutl to believe our room matched the rest of the property. The furniture was torn and badly damaged.

What made this even worse was the attitude of the staff, who seemed to treat these obvious maintenance and cleanliness issues as normal.

We are so dissatisfied that we are escalating our complaint to Wyndham Corporate.

Save your money, avoid the frustration, and stay somewhere else.

2/10

Poor

27 Jul 2026

Brittany Lynn

Has hot tub.

2/10

Poor

27 Jul 2026

Angela

Very Old. Run down. Price point definitely not inline with property. Elevator out of order. Chair in room broken. Would have expected this property to be under $100 a night not $270.

8/10

Excellent

26 Jul 2026

Sharon

The property is an older one. It looks like they are actively working on up grading it. The front desk attendant, we believe to be the owner, was very nice and helpful throughout our stay. The room was very, very clean. I was actually surprised because the hallway had a mildewy odd kind of smell. The carpet was pieced together. We did not smell it in the room. The air conditioning was good. I cannot comment on the breakfast because we went closer to the marina area to a coffee shop. The location was very close, but not walkable to the marina/beach area. I would stay there again.

10/10

Exceptional

21 Jul 2026

Hila

Good location, pool and jacuzzi were really nice.
Towels were not in great condition.
Decent breakfast.

Family_with_children

8/10

Excellent

17 Jul 2026

Heidi

I was very nervous about staying here because of a lot of the reviews. But everything went just fine from check in to check out. Was it the cleanest or in everything in great condition? No, but for the price, I wasn’t expecting The Ritz lol. $116 for one night + $25 for our 95lb dog — hard to beat that price. The elevator was working and the pool was open during our stay, which my 11 year old enjoyed. The breakfast bar was also open and my 16 year old enjoyed the sausage, eggs, and a waffle. I didn’t get down there until closer to 8:50am, so the sausage was already gone but I was still able to have eggs and a waffle. The main safety concern I noticed was the side door by the stairs didn’t lock AT ALL. It would be nice if they explained the hold charge at check-in, but the lady quickly explained it at check-out when I asked about it (FYI: it was 20% of the booking). Random side-note, I really liked the scents of the shampoo/conditioner/body wash/hand soap. :) All in all, it was a good stay!

Family_with_children

4/10

Poor

16 Jul 2026

Aaron

They are not cleaning things very well here. Room was not very clean. The bedding was clean and passable. Hallways dirty. Trash all over outside. Breakfast area was a mess. Other guests trashed it and no one was cleaning up.

Business

4/10

Poor

15 Jul 2026

Mercedes

Bathroom tub and shower curtain were
dirty. Towels smelled like fish

Partner

2/10

Poor

11 Jul 2026

Luis

Didn't like the fact the elevator didn't work the pop machine either. The hotel has really let go of this property looks crappie i wouldn't stay there anymore

Family_with_children

2/10

Poor

11 Jul 2026

Erin

Lady at night time was sweet and kind. The bed was terrible to sleep in, I had the queen bed with tub on room 221 I believe. It was disgusting. The Jacuzzi bath that was in the room near the bed was outdated, and the bath itself was dirty along with the motors to blow the water out, the bed sheets were insides out and did not fit, pillows were too tiny. Bed again to uncomfortable, and I have bites on my legs from this bed ! Itchy all night I don’t know what it was! Gross. Shower was cleaner but drains were open and not clean it was gross as well. Our tv was broken, had guy replace it, took way to long to do all that. Trash was behind the fridge. Fridge was kinda dirty, floor was sticky like so much dirt had been on it and never cleaned just all to upsetting I felt like sleeping in my car. Paid 300 one night in a crap hotel could not find it either because there was no visible lights directing us to it !

4/10

Poor

11 Jul 2026

Christine

There are terrible smells all through the place. The room had a damp smell and our shoes felt damp when putting them on in the morning. Elevator was smelly, as was the entry of the hotel. The pool must be over chlorinated, it stunk of chlorine everywhere. Would never recommend or return to this hotel. Yuck!

Friends_and_family Friends

4/10

Poor

09 Jul 2026

Michelle

Loud noises above our room. Conditioner was empty in the shower. Doors slamming in the morning. Filthy, stained lampshade on floor lamp.

Partner

4/10

Poor

09 Jul 2026

Debra

As soon as we entered the hallway to go to our room, we noticed the carpets were filthy. Hadn’t been vacuumed or cleaned in a very long time. The elevator was out of order so we had to use the stairs. The person at the front desk said it had been out for a while and they were waiting on the company to come and fix it.The room itself was OK except for the carpet which was also needing to be cleaned. This hotel definitely hasn’t been updated in a long time, and even the day to day cleaning hasn’t been done.The pool and hot tub area and fitness area were fine. The breakfast area was definitely lacking. Coffee maker was empty and even though someone checked it several times no one would make a fresh batch. So people were coming down to breakfast wanting coffee and could not have anything except decaf. They were running out of food and not replenishing that either, and that was quite early.We always book a hotel because we believe it has a decent breakfast and decent amenities. This one is subpar in most areas, especially breakfast and cleanliness. We probably will never book it again and will not recommend it to anyone else unless updates are done and changes are made. Also, the entry door was never locked even during the night, so anyone could walk in anytime. It did not feel very safe.

Friends_and_family Family

2/10

Poor

08 Jul 2026

Michele

This hotel was a cr*p hotel! I expected more from an Expedia listing!

2/10

Poor

07 Jul 2026

Aaron

The property is run down, they have trash all over the outside, along with a big open box of siding near the smoking area, found some dried blood on the bottom of the bathroom door handle, looks like mold on the hallway carpet! Door to outside does not lock so anyone could get in through side door, plus staff does not maintain someone at the front desk, have to wait for them to come up from the back! Covers inside the hot tub was totally off of the inside of tub! Elevator was out of order and sounds like it’s been out of order for awhile! Would not recommend this hotel until they completely remodel and fix everything and clean up the property!

Partner

2/10

Poor

06 Jul 2026

James

I paid $280 for one night for a room that had holes and stains on the walls, a cracked bathroom counter with a sharp edge at my toddlers’ eye level, no drain in the sink and it was clogged, no drain in the shower, the carpets were grossly stained, all the lamp shades were stained, the mattress protector was also stained. The elevators weren’t working and neither were the vending machines. All in all this place was a dump and definitely not worth the price.

Family_with_children

6/10

Pleasant

05 Jul 2026

Prem

Room was clean.. the curtains need attention.
Would be nice if the elevator was in working order.

Self

8/10

Excellent

05 Jul 2026

Patricia L.

X

Pet

4/10

Poor

04 Jul 2026

Alicia

When we arrived we were told the elevator was broken leaving us to carry all our luggage up 2 flights of stairs. There was water dripping from the ceiling in the hall just outside our room. The carpet was wet in the room. There was a horrible odor in the room of air freshener. The fridge door was crooked and didn’t close all the way. The bathroom was very poorly maintained with cracked tiles, a plastic bag catching a leaky pipe, the valence was knocked off and crooked…I could go on and on. Needless to say we cut our stay short one night. I would never stay at this hotel again.

Family_with_children

6/10

Pleasant

04 Jul 2026

Jonathan

Decent enough hotel, clean for the most part but clearly very outdated. Could use a remodel and definitely not as good of a value as the other 2 hotels nearby in New Buffalo (Comfort and Holiday Inn Express, both in same price range and much more updated)

Partner

8/10

Excellent

03 Jul 2026

Shelly

Elevator was not working but they were fixing. One vending machine did not work and the other was not stocked. Staff was very friendly and room was clean and comfortable.

Family

2/10

Poor

02 Jul 2026

Bridget

Elevator was not working and when inquire in was met with disdain. And indifference

6/10

Pleasant

01 Jul 2026

Russell

Outside was messy. Breakfast was subpar, and not looked after. Hotel smelled like someone lived in and cooks Indian curry. Vending machines out of order.

Family_with_children

2/10

Poor

29 Jun 2026

Carlos

There was a hole on our floor where the underneath of the rug was showing and nails were sticking up. I called to complain and they came in with a patch.And put it on also, the hotel is very outdated and old dirty. The bed was very uncomfortable.Do not recommend this place

Family_with_children

4/10

Poor

28 Jun 2026

Karen

The elevator was not working. Soda machine was out of order. Musty smell in the hallway. Carpet was dirty. Lights were flickering in the room. Very disappointing stay. Water in the hot tub had an odor.

Friends_and_family Family

6/10

Pleasant

27 Jun 2026

Jeffrey

Just old needs to be updated

8/10

Excellent

27 Jun 2026

Madeline

Elevator was broken, minor inconvenience. Room had strange odor.

10/10

Exceptional

25 Jun 2026

Maxine

The staff was courteous and the property was well maintained, and the breakfast was pretty good,

Partner

4/10

Poor

23 Jun 2026

Marek

My husbend fel down from plastic chair which broke, at the pool side...hurting himself.
The entrance, to the property from the main street, is NOT lit and at night is hard to find a way. The curved driveway with high curbs

10/10

Exceptional

21 Jun 2026

krystal

Property was definitely run down a little for the price I paid for the room. We arrived at 5 and our room wasnt ready yet, we were asked to wait 15 mins until we went up. 2 Vending machines were not working and one soda machine was empty except for 2 kinds of soda. Pool area was good and room was good. Would I stay again? Yes, I would.

Friends_and_family Family

8/10

Excellent

21 Jun 2026

Linda

Only thing was disappointing is clerk / male guy ( manager) told me I needed to place a credit card on file for room
Which I paid for room in advance and that my card wasn’t going to be charged at all and I got a 40 dollar charge which resulted in my account a negative charge and when asked about charge he was leaving shift and thru. Hands up and didn’t care to explained! Also I paid for a double quiet room for 2 beds and when I arrived he didn’t have a double I had to take a one bedroom queen no refund in difference of adjustment, the elevator wasn’t working and I have a disabled child ! No one came to issue towels or pull trash whole stay ! I stayed 4 days !

Family_with_children

8/10

Excellent

19 Jun 2026

Mary

The tv did not work

Pet

6/10

Pleasant

18 Jun 2026

Stacie

The staff were very helpful & tentative.

Family

2/10

Poor

16 Jun 2026

Theressa

The sink didn't drain. They have apet policy that stays you can't leave your animal. A dog barked non stop all night! Trash laying all around outside. At 7 a.m. the dog was left again and woke us up gosling. Breakfast was a joke! The oj was water, none of the stuff had been stirred, there was no fruit or yogurt. I would never stay again

Partner

8/10

Excellent

15 Jun 2026

Maria Venus

We only had an overnight stay but it was comfortable and worth the money we paid for. The place is clean and located in a quiet location.

Family

2/10

Poor

15 Jun 2026

Danielle

We were put on the top floor, elevator was down, our room had unfinished renovations, carpet was peeling back from the wall. The shower water barely came out, it was coming out from the faucet and shower head. The trash outside was overflowing for the first of two days we stayed there.The pool and hot tub both had pieces sticking out in them, my son and daughter got cut and scratched from them. No towels in the pool room either, we had to ask for some. Breakfast was a good 2/10 that is if you got cereal or yogurt. Eggs, sausage and biscuits and gravy tasted funny and our stomachs hurt afterwards. Most of the vending machines were also down. In general this place is very poorly maintained. I expected more from a baymont.. I usually love their hotels but stay away from this one!

Family_with_children

2/10

Poor

14 Jun 2026

Amy

The pool was out of service, the hot tub was out of service, the pop machine was out of service, the elevator was out of service. The side doors to enter were out of service. Our room was clean and that’s the only positive feedback

Friends

6/10

Pleasant

14 Jun 2026

Heather

Elevator wasn’t working

Partner

4/10

Poor

14 Jun 2026

James

Not the nicest of places

2/10

Poor

13 Jun 2026

Ashley M

Pool and hot tub closed

2/10

Poor

13 Jun 2026

Virginia

No elevator
No pool out of order
No spa out of order
Water lukewarm not hot in bathroom
Snack and soda machine out of order Laundry out of order
Torn dirty chair in room
Carpet in room dirty and torn Webooked a 2 bed room but that was upstairs elevator out not offer to help us upstairs just take king room or leave
WE WILL NOT STAY AT BAYMONT AGAIN!

6/10

Pleasant

12 Jun 2026

Caitlyn

Booked an overnight stay here mainly for the nice pool & hot tub however upon checking in I noticed the pool was closed due to maintenance- nothing was listed that the pool was closed when booking. If I would have known this we wouldn’t have stayed at the establishment. The room we stayed in was ok, there was mold on the ceiling in the bathroom & parts of the carpet were coming up near the walls by the beds.

Family_with_children

4/10

Poor

11 Jun 2026

Chasity

Stop advertising you have a pool when you do not. It is the only reason myself and others per the reviews have booked your hotel to start with. I drove 5 hours and booked your hotel strictly be ause of the pool. You are falsely advertising something you do not have and offering no remorse for tricking people into booking. And maybe work on the raccoon issue at night.

Self

2/10

Poor

09 Jun 2026

Joshua

Elevator out of order, pool out of order, room dirty, halls dirty, pot smoke everywhere.
-100 Thumbs down. Trash hole.

Friends_and_family Family

2/10

Poor

09 Jun 2026

selena

No elevator and we had to drag our bags up the stairs. No pool or hot tub

Friends

8/10

Excellent

07 Jun 2026

Nicole

Check in and out was easy. Pool and hot tub not working when we arrived although that wasn’t not mentioned at booking. Breakfast was good, typical waffle maker, scrambled eggs, sausage links and biscuit and gravy, as well as a few bagel and bread options for toast.
Overall good experience, was just my husband and I.

Partner

4/10

Poor

07 Jun 2026

Kathryn

The elevator was broken stayed on 3rd floor. Pool was shut down , breakfast was not good. Carpet in hallways dirty. Room was clean & shower good but , no body wash to shower with . Just shampoo! Won't be staying there again

Friends_and_family Friends

6/10

Pleasant

07 Jun 2026

Faye

The pool and hot tub both down. Then the real joy was when they told me I’m on the 3rd floor but elevator was broke.

Friends_and_family Friends

4/10

Poor

06 Jun 2026

Bob

Pool wasn't working, 2 vending machines out of order, room curtains were in disrepair. Shower curtain was needing fixed.

2/10

Poor

01 Jun 2026

Nicholas

Went for a quick stay on memorial Day weekend get to the hotel and myself and five other sets of gas were told that their system was down and the previous night manager did not make a list of what rooms were clean and what rooms weren't. Was told by the front desk that I needed to cancel the room. I drove an hour and a half to get to this hotel and then was told I have to cancel. Tried to cancel through thehotel.com app. At least they were helpful but the property denied me a refund even though they didn't have the room I already paid for available to me. This is unacceptable. If you cannot honor your contract and update the staff on the most basic things like what rooms are clean then this hotel needs to be shut down and to deny a refund after you were told by the front desk clerk who is not at fault here who was as helpful as possible is unacceptable and fraud. I will never stay at that hotel ever and I hope you don't too.

10/10

Exceptional

01 Jun 2026

Melissa

We got checked in fast, breakfast was good

Partner

6/10

Pleasant

30 May 2026

Mary

Walking in, the smell was strong chlorine and … something else. Not sure if they were trying to “hide” other odors.

We were greeted by two men. One older gentleman was “in training” by the younger one, and he was speaking non English (my guess is Pakistani). Check in took longer than it should have, but they were nice enough. Kudos to both men: the younger showing much patience (I assume) and the older for willingness to learn something new. It was a little unnerving to hear a language I couldn’t understand.

We always like top floor rooms because of experiencing heavy-footed above guests during the night. They put us on the first floor because the elevator was broken.

The room was nice; larger than we thought it would be. It had a jacuzzi type tub right in the room, but we didn’t utilize it. The bed was hard, the pillows inadequate and sheets smelled weird. A/C worked great. Shampoo bottle, conditioner bottle and body wash bottles were all empty; which was discovered AFTER I got into the shower. The shower tub was slick and had no grab bar. I did slip coming out but managed to catch myself before doing the splits in the bathroom. Shower itself adequate. Towels also smelled funky.

Breakfast was mainly intolerable. Instant eggs were burned and inadequate and the OJ was outright nasty. Tables were placed so closely together you were standing on top of each other where the food was located.

Will not be staying here again.

Family

2/10

Poor

30 May 2026

Sean

No pool. Poor plumbing.

8/10

Excellent

28 May 2026

Jeremy

Pool and hot tub out of service, good stay

Partner

2/10

Poor

28 May 2026

Kari

Hot tub didn’t fill up should get a discount was looking forward to it

Partner

2/10

Poor

27 May 2026

Calia

When we got there, EVERYTHING was broke, from the elevator, the pool, the hot tub, the ice machine,& the vending machines. And we paid for the amenities. And the man at the desk told us the elevator was out, we would have to take the stairs, our room would be on the 3rd floor, it only had three floors(By the way I take breathing treatments). Didn't give us any money back or ask if we would like different accommodations for the elevator being out, just told us to use the back door, & other guests told us if we wanted we could go next door to the other motel & use their pool. Our room was never cleaned the three days we stayed there, the table in our room was broke so we couldn't eat together at the table, my husband had to go downstairs & ask for more towels because we ran out, my husband told them the accommodations wasn't working for us, the lady at the desk told him there was nothing she could do, we had to report it to the corporate office, but didn't give him a number. We had to use the trash can outside because we ran out of room in the one in our room. There was leftover food in the refrigerator from the guests before us. But yet when we checked out we were asked several times if we wanted to leave housekeeping a tip. If I was you & was planning a getaway, I would run very fast from this place, it is beautiful outside, the pictures & what they say on online are very deceiving that is why we picked them, you are not getting what it shows online!!.

Partner

4/10

Poor

26 May 2026

Jennifer

Pool was closed. Vending machines didn't work

Family

8/10

Excellent

26 May 2026

Joshua

Decent place to stay for a last minute holiday weekend trip. Disappointed that the pool and hot tub was out of commission.

Partner

2/10

Poor

26 May 2026

ANGELICA

When arrived the lights wr dim n office personnal was busy training. Only 1 person on site. The pool and hot tub where closed and under construction. Did not know this before trip otherwise i wouldnt have booked here. The hotel elevators wr not working and was not told of this after we got our room key to 2nd floor. We had to carry our bags up. No help of course. The room was dirty, had stains on walls, the bathroom sick front of counter was broken off, the toilet flushed but kept making noise like it was stilling filling up, the light bulb was out. At night from returning from wedding event, the lights to the hotel wr not lit up. Hotel sign not lit up. So much was wrong will never stay at hotel again.

Friends_and_family Family

2/10

Poor

26 May 2026

ANGELICA

When arrived the lights wr dim n office personnal was busy training. Only 1 person on site. The pool and hot tub where closed and under construction. Did not know this before trip otherwise i wouldnt have booked here. The hotel elevators wr not working and was not told of this after we got our room key to 2nd floor. We had to carry our bags up. No help of course. The room was dirty, had stains on walls, the bathroom sick front of counter was broken off, the toilet flushed but kept making noise like it was stilling filling up, the light bulb was out. At night from returning from wedding event, the lights to the hotel wr not lit up. Hotel sign not lit up. So much was wrong will never stay at hotel again.

Friends_and_family Family

2/10

Poor

25 May 2026

John

When we arrived the main reason we have went to this property multiple times in the past was because of the pool and hot tub and found neither were going to work all weekend. Also the elevator didn’t work so had to make 3 trips with our stuff. Then last morning there were no eggs and staff refused to make more. We will never book here again. Kudos to hotels.com for giving us 50 reward points.

Friends_and_family Family

6/10

Pleasant

23 May 2026

Marie

Pool and hot tub were out of order. Was never mentioned when I was making the reservation. Towels and facial tissue had not been restocked when we entered our room. Had to call front desk. Not the worst place but next time would spend a little extra for a better place.

Partner

2/10

Poor

21 May 2026

Nathan

Room wasn’t clean, had many broken items. Smoke alarm hanging, missing locks, no window screen and curtain rods broken.

Partner

4/10

Poor

20 May 2026

Mavis

The rate at this hotel was extremely affordable.
That said, it was disappointing in the room's appointments. Although, importantly, the bed and linens were immaculate. The pillows were small but clean. There were two chairs, both needed recovering. They were stained and material degrading. The bathroom shower floor was either dirty or stained. We didn't use it. There was no mirror above the bathroom sink. The window, first floor only sort of locked. No one was at the front desk when we arrived. I read on a plaque that although this had been a Wyndham hotel, it had been sold to an individual to run but, they were subject to rules? of Wyndham. There was no indication of this on the Expedia site where we booked our stay .

Partner

4/10

Poor

19 May 2026

Dawn

The pool and hot tub are closed and look like they will be for a long time. The place in general was dirty and run down.

Friends_and_family Friends

2/10

Poor

17 May 2026

Jessica

Smoke detector disabled, spider webs covering elevator walls, no pool or hot tub, cigarette burns on counters. Charging outrageous price for bare minimum room. Woke up to McDonald's garbage in parking lot. Receptionist very friendly. One vending machine in lobby, no available working ice machine on floor.

Friends_and_family Family

4/10

Poor

17 May 2026

Christa

Room was clean, but not in good repair. About 3 feet front of the sink counter was missing and exposed plywood and glue. The pool was out of order. The Hot Tub was out of order. The breakfast food was all gone when we got there. Toaster was broken. We met a couple who said they were up all night because the room next-door was partying till 4 AM and when they called the front desk to complain, no one even answered. I would not stay here again.

Partner

2/10

Poor

17 May 2026

Ashley

Room was dirty, very dusty. Pool didnt work. Sheets were ripped

Partner

4/10

Poor

11 May 2026

dave

The pool is closed. All vending machines were broke. Walls super thin

4/10

Poor

10 May 2026

Donetta

The pool and hot tub are out of order. Room was fine. I won’t stay there again.

Partner

2/10

Poor

08 May 2026

Sara

The pool was not working. That is the only reason we booked this hotel. We never checked in. We lost out on our money.

2/10

Poor

03 May 2026

Kenneth

Avoid this hotel at all costs. Where do I begin? When we walked in to check in, no one was at the desk for 5 minutes. Then when we finally got the room, it was dull and dingy. The pool, hot tub and vending machines were all out of order. In our bathroom, no conditioner or soap in the dispensers. Then when we checked out, we had a charge on our hold credit card for $22.81 for “incidentals”. The same guy who checked us in last night was cleaning rooms on our floor when we were to check out. Bad experience all around

Partner

6/10

Pleasant

02 May 2026

Michael

Make sure pool and hot tub work before booking

Self

10/10

Exceptional

30 Apr 2026

Mario

Yes. My whole experience was good.

Partner

4/10

Poor

29 Apr 2026

Paul

The Hotel needs updating.

Self

6/10

Pleasant

28 Apr 2026

David

Hot tub and swimming pool are both out and the windows to it are all taped over so you can’t see them at all! The room was very clean, the breakfast was decent, and the rate was very reasonable!

Family_with_children

8/10

Excellent

26 Apr 2026

Noreen

Maybe have breakfast till 10

Family

2/10

Poor

21 Apr 2026

Andrea

The Pool was completely closed. The Receptionist was hard to reach. The Place could use a remodel and clean up better. There was barely any breakfast items available. The place is kinda old and creepy.

Friends

4/10

Poor

18 Apr 2026

Meghan

You’re better off at a random roadside motel. It might even be more modern and worth $160/room. There were pubes in the shower. The carpets were inexplicably sticky. Well, there was a sucker stuck to the carpet by the bed so it is explainable. The curtains in my FIRST FLOOR room were broken. The walls are paper thin and the entire hotel was clearly falling apart. As a single woman traveling alone I do NOT recommend this hotel. Abysmal.

Self

4/10

Poor

13 Apr 2026

Nikole

It doesn't mention anywhere on their site it's at the pool is not open. We're traveling with a small child and the pool was selling point for us! Who was closed I guess they're doing major renovations.

Family_with_children

4/10

Poor

12 Apr 2026

Julie

Room was not clean, smoke detector no battery, shower handle was not functioning properly, splatter on the walls, fridge was not cold even after turning it up. Sheets and towls clean and smell was good but comforter had obvious stains. Pool and hot tub was closed nothing posted on website while booking. Staff was excellent!

Pet

6/10

Pleasant

10 Apr 2026

Richard

Hot tub and pool were not posted as being closed on Expedia. That was an actually reason to stay there.
My room cleanliness was fine, no complaints. Property is a little beat up. Staff was extremely helpful and friendly. Fix the Coke machine, thats a must!

Self

2/10

Poor

08 Apr 2026

Billiejo

Was very disappointed in the hotel conditions, room smelled, breakfast was terrible, no body wash in shower, cable wasn’t working, all around terrible experience

Partner

4/10

Poor

08 Apr 2026

Sarah

no pool even though the whole place smelled like chlorine, not even a working smoke detector in our room.

Friends

6/10

Pleasant

06 Apr 2026

toni

The hot tub and the pool were both out of order. They had blankets over the windows on all floors so you couldn't see into that area. They had Vending machines were out of order also .

2/10

Poor

06 Apr 2026

BARBARA

The service was okay, but unfortunately, when it came to cleanliness, it was a disaster. The furniture in the room was completely covered in dust—you could actually write in it. Behind the TV, when I ran my finger along the base, the dust clumped up and turned into something strange—almost as if someone had sprinkled tiny bits of fake cotton wool there. It was the exact same situation on the lamps and the crossbars connecting the desk.

6/10

Pleasant

06 Apr 2026

JOEL

Hot tub didn’t work, pool didn’t work

Partner

4/10

Poor

28 Mar 2026

dion

The pool was out of order, the vending machines were out of order except for one, the ice machine was so gross I will leave a pic if I can. Worst of all was there 4 months ago and everything was the same. Everything! I think the food in the out of order machine was the same. There seemed to be 1 guy running around trying to everything. The breakfast was runny gravy, watery eggs, very unsanitary bread and beagles and sausage links that looked steamed for a couple hours at 6am. The room was clean and the staff was friendly but the facility is horrible and nasty. Clean linen.

Friends_and_family Friends

10/10

Exceptional

28 Mar 2026

Jimma

Area was great. A little hard to find at night due to no signage but I found it. Rooms were big and clean.

Friends_and_family Friends

2/10

Poor

28 Mar 2026

Joy

Hot tub and pool out is service. Deal breaker.

Self

10/10

Exceptional

16 Mar 2026

Shelly

Property was clean, tv wss broken, staff promptly fixed. Courteous and friendly staff. Breakfast was good also. Only bummer was that pool and spa

2/10

Poor

15 Mar 2026

Victor

Hot tub and pool were closed

Partner

2/10

Poor

14 Mar 2026

Nickolas

Front desk had terrible customer service, the pool was down & I would have gotten a cheaper room that didn’t have a pool had I known that, the side access door remained unlocked through the night , the tub spout is coming off of the wall , the face of the bathroom vanity was ripped off , and the walls were so paper thin and non insulated you could hear everyone in their rooms. Beds were comfy

Partner

4/10

Poor

08 Mar 2026

Jennifer

Dirty room, the pool are was closed, front desk guy was snotty!

Partner

4/10

Poor

08 Mar 2026

Derrick

Low end hotel with needs for cleaning and renovation