Name: Baymont by Wyndham Clute
Address: 900 West Highway 332, Clute, 77531, US

2/10

Poor

06 Aug 2026

Elsa

⭐☆☆☆☆

Absolutely horrible experience. After a long day of work in Clute, Texas, I booked and prepaid for a room online because I needed a place to rest for the night. I arrived at the hotel around 8:40 p.m., completely exhausted.

I provided my identification to the front desk attendant, and she looked at it multiple times before simply telling me there were no rooms available. I was shocked because I had a confirmed reservation and had already paid for it. When I asked how that was possible, she just repeated that there were no rooms. I then asked about my refund, and she said she would refund it.

This left me with nowhere to stay after a long day of work, forcing me to drive all the way back home to Houston while exhausted. A confirmed, prepaid reservation should be honored, or at the very least, guests should receive a clear explanation and assistance in finding another accommodation.

This was one of the worst hotel experiences I’ve ever had. I would not recommend staying here based on the way my reservation was handled.

8/10

Excellent

29 Jul 2026

Chynna

Staff was super helpful and friendly ! The young man at the front desk is very knowledgeable and helpful!

4/10

Poor

28 Jul 2026

Cynthia

No hot water Saturday night ..
No one around to get extra towels from
Fire alarm went off at 530am Sunday morning
No one in the lobby to say what was goin on
We had to call 911 ourselves
Roaches in bathtub area …
Just not a very well kept property
Very very dissatisfied…Will not stay there again

4/10

Poor

24 Jul 2026

Natalie

When we checked in they didn’t have the room we booked available due to a leak. The only room type they had available was one with a bed and pull out couch. We made it work.

There was a missing smoke detector in our room, the vent cover in the bathroom was missing, there was visible damage from a leak in the room we were given. I’m not sure if the smoke detectors are missing in other rooms as well because there was an VERY STRONG odor of someone smoking pot that was in the hallway.

The staff was nice and gave us items that we requested, like towels and bedding for the pull out couch.

Family_with_children

2/10

Poor

19 Jul 2026

Elizabeth

This was one of the worst hotel experiences I’ve ever had. The room was dirty, smelled old and musty, and the bathroom was so filthy that I didn’t even feel comfortable taking a shower.

Neither of the TVs in our room worked, and the phone in our room was inoperable. The phone in my family member’s room also didn’t work, making it impossible to contact the front desk. Their room also had roaches, which was completely unacceptable.

We made multiple attempts to reach hotel management the night we checked in, including calling the after-hours number and leaving voicemails, but no one ever returned our calls. We were traveling with a sleeping toddler and had no realistic option to leave in the middle of the night, so we were forced to stay despite the conditions.

To make matters worse, when I requested a refund after checkout, I was told I hadn’t reported any issues until after I left. That is simply not true. I made several documented attempts to contact the hotel during my stay, but because no one answered the phones or returned my voicemails, I was unable to speak with anyone.

I understand that problems can happen, but a hotel should be clean, functional, and reachable when guests need assistance. This property failed on all three. Based on my experience, I would not stay here again or recommend it to anyone.

Family_with_children

4/10

Poor

10 Jul 2026

Domineshia

Staff was great but had roaches in bed and bathroom, had to get help with tv and tv went out and didn’t come back out.

Partner

4/10

Poor

21 Jun 2026

Michelle

Their rooms have mold in them before the owner refuses to fix the roof. When we first arrived no one at front desk had to search for someone to check us in and the maintenance man tried to check us in. Changed rooms 3 different times( 1 a/c didn’t work 2n couldn’t get it open 3rd one king bed and pull out couch) . Still didn’t get the room we paid for. Thank goodness we took extra blankets and pillows because there were not for the pullout sofa. Will not be recommending Baymont to anyone.

Family_with_children

6/10

Pleasant

21 Jun 2026

tricia

The hotel is run down. The beds are very comfortable. Breakfast was until 10:00. I went at 9 and everything was out!!! Not sure if I will stay here again.

Friends_and_family Friends

2/10

Poor

16 Jun 2026

kristi

I should've paid closer attention to the other reviews! I searched several booking sites and some had this property listed as a 3 star. Not even close! Room reeked of smoke, very dirty and disgusting toilet, dead roach in the bathroom, live bug in the bed, no cups or hand towels in the bathroom, hair dryer falling off the wall in the bathroom, thermostat didn't work (could not get room cool enough), and I could go on. I should've gone back to the front desk and asked for a different room, but I doubt there was a room that was any better. Only positive thing I can say is that the bed was reasonably comfortable. This is a 2 star hotel at best in my opinion.

Family

8/10

Excellent

16 Jun 2026

Alicia

Very convenient to the beach for our fishing trip. The parking lot is well lit.

Partner

6/10

Pleasant

07 Jun 2026

Ruth

Things were broken. One in our party had to change rooms because the door wouldn’t close. The breakfast was barely edible.

Friends

4/10

Poor

05 Jun 2026

charlotte

Upon check in, one of the tv's didn't work. They changed my room. In the second room that same tv didn't work and the room phone didn't work. I went down and reported it to the desk. Nobody ever came to look at them. There wasn't any breakfast available, only coffee one morning. I would not recommend this location. I was not the only guest that was dissatisfied. And when I was checking out no one was there for checkout. No place to drop off keys.

Self

6/10

Pleasant

20 May 2026

Michael

Was ok for what it is but toilet seat was broken, one bed didn’t have blankets and bathroom floor felt like it was sinking

6/10

Pleasant

17 May 2026

Stephanie

The staff was friendly but the hotel and rooms were shady.

Family

6/10

Pleasant

10 May 2026

Jesse

Room was nice and clean, had to go back to the lobby a few times because the key cards weren't working correctly upon checking in. We stayed for 5 nights and asked twice if they can put new sheets and towels but they never did. Other than that everything was good. It does have a strong aroma Marijuana

Partner

6/10

Pleasant

26 Apr 2026

joseph

At checkin I was told that the room I was getting the TVs didn't work. The room I checked into the TVs there did not work as well. Clearly water damage along the bathroom walls along the tub. Really should call it rot. The smell of marijuana was so strong. And there was no breakfast Continental or otherwise.
I have stayed at this hotel in the past and was happy ... clearly going downhill.

Self

2/10

Poor

15 Apr 2026

Dr Darrell

The lock on door broke so only way in was staff letting me in by a key. They didnt even offer to switch me rooms. Dirty tub and shower head. Ceiling had huge paint bubble like was holding water and about to pop. The breakfast was biscuits that made popeyes biscuits look moist. And small sausage. Had coffee but no cups. Waited 20 min a d never saw any staff. The only good thing was the lady who worked the desk at night. She was polite and very helpful even though the place is falling apart

Self

6/10

Pleasant

12 Apr 2026

Shelly

Bed was clean and comfortable, but hotel wasn't clean. There wasn't many options at breakfast.

Family

4/10

Poor

15 Mar 2026

James

There was no breakfast. Was told there order was not delivered. The forst room 119 was in terrible shape from curtains to condition of the bathroom. 210 was slightly better. Both rooms had a lot of roach activity.

Partner

2/10

Poor

14 Mar 2026

Miguel

Do not stay at this hotel. They advertise continental breakfast and both days we were there it was not offered. We asked management and they said they don’t have supplies for the breakfast and we stayed for 2 days. The tv did not work properly and there was a fight in the hotel. This location was not what we were expecting and will never stay there again.

Partner

4/10

Poor

01 Mar 2026

Deirdre

Staff was fine. Room was clean.
Pool was gross. Breakfast was NEVER available. Vending machines were broken of empty. Front desk was often left unattended. No cups, coffee maker, or ice buckets were in the room. When asked, Front desk staff couldn't FIND ice buckets, cups, straws, etc.

Friends_and_family Family

2/10

Poor

21 Feb 2026

Daniel

Run down

Family_with_children

2/10

Poor

05 Feb 2026

Armando

Room, amenities strong mariguana odor mold in bathroom

Business Family_with_children

4/10

Poor

18 Nov 2025

Mario

Was given key to an occupied room. No one available at front desk for check out. Rang bell, door alarm, called and no show., breakfast was lacking. Only sausage and coffee was served.

Business

4/10

Poor

13 Nov 2025

Jose

The room was neglected and the breakfast bar.

Leisure Family

2/10

Poor

11 Nov 2025

Guadalupe

Had room booked and confirmed however when we went to register, we were informed they had made an error and room was already occupied. I needed that certain room with the 2 bedrooms since I HAD MY ELDERY MOTHER THEY WANTED TO GIVE US 2 SEPERATE ROOMS WHICH I COULD NOT ACCEPT. I WAS NOT GOING TO PUT MY MOM IN A SEPRATE ROOM. Why couldnt they let us know in advance so I could have looked for another Hotel.

Family

2/10

Poor

28 Oct 2025

Brian

Cleanliness was questionable, no water pressure, housekeeping walked in on me, neither tv worked

10/10

Exceptional

26 Oct 2025

Jose

PARKING WAS SAFE AND WELL LIT.

Leisure Family

10/10

Exceptional

11 Oct 2025

Samaira

Everything was great

Leisure Self

2/10

Poor

04 Oct 2025

James

When I returned to the hotel after attending a high school football game, my card would not let me in the door. After four trips back and forth to the lobby to get the card reprogrammed, the desk manager suggested that he give me another room. I use a cpap machine, so I needed to get to MY room, and also his remedy involved waiting until eight or nine o'clock in the morning when maintenance would come in to fix the problem with the door in my original room. I had a seven hour drive to go back home and was leaving at six in the morning. This is a ridiculous concept of problem solving, and you should do better maintenance on your doors to make sure they open when they're needed to open.

Roaches in the room. I've stayed at this hotel at least four times previously without major issues, but this time, you struck out.

Business Self

8/10

Excellent

27 Sep 2025

John

I feel safe there, but the building is starting to show its age. The room we got didn't even have a badge showing it's room number. It appeared to have been ripped from the wall and not replaced. Also, the room didn't have the usual little convinces like an ice bucket or cups.

Leisure Family

2/10

Poor

13 Sep 2025

Kristin

Dirty and smelly

The entire hotel smelled like m*rijuana and it ended up seeping into our room and smelled like we had smoked in our own room. We had a 3 month old baby with us. Also, room was DIRTY eyelashes on the bed. Hair on the floor. Save yourself and book elsewhere

Friends_and_family Family

10/10

Exceptional

13 Sep 2025

aida

Funeral stay

Its a little older the light in the baghroom was a lamp....the toilet had some really bad hard water stains....the small couch in the stting room has stains that maybe they need to get rid or it or have it cleaned
HOWEVER I WANT TO SAYBTHE SERVICE, THE PEOPLE ARE GREAT SO KIMD AND FRIENDLY AND ATTENTIVE

Friends_and_family Family

2/10

Poor

03 Sep 2025

Stephen

Abandoned front desk

Stood in the lobby for 30 minutes waiting to check in and no one ever showed. Rang the bell, called the number as the sign stated, and still nothing. Housekeeping called two numbers to try to get someone to come to the hotel and she also had no success. This is no way to run a business. Fortunately, I was able to go to the hotel next door and immediately book a room.

10/10

Exceptional

19 Aug 2025

Lucero

Clean and friendly

10/10

Exceptional

19 Aug 2025

Stevan

always a pleasure staying here

Business Self

10/10

Exceptional

17 Aug 2025

Gisela

Could have better breakfast

6/10

Pleasant

17 Aug 2025

Jason

stayed 2 night. they never cleaned the room or brought fresh towels. Cotenential breakfast horrible. salty and powered eggs

Leisure Partner

4/10

Poor

11 Aug 2025

Sheila

Upon arrival there was no one to check us in, Staff came to work at around 3:40pm. He was not friendly. As we were putting things away there was a cockroach in the fridge, and was not cleaned well. The only internet was in the hallway. Our two children were upset. I had called two days before our check in to ask if the suite had pots, He said yes,there are two. there were none and we didn't bring any. I had ask about their breakfast, I was told it was a full breakfast. It was not, The only fruit was rotten apples, biscuits had something green on them. So we were afraid to eat anything. No coffee pot in room.
When we pulled out the sofa sleeper it had crumbs, had no sheets only a mattress protector, the mattress was coils covered with fabric. We had to put the couch cushion together and sleep on them. The bathroom was dirty. At check out, I had let the Staff know that outside the door was Cheetos and ants were all over the entrance. Two hours later when we left they were still there. We will never stay there again.

Leisure Family_with_children

4/10

Poor

05 Aug 2025

Sarika

Went in to have breakfast at 8 am, but hardly anything was there. There were only 1.5 sausage links, some gravy, and 3 biscuits. The waffle batter was empty, only got to make one small waffle that stuck to the waffle maker and had to dig it out in pieces, even after spraying the surfaces with oil. There were no eggs, no breads, no yogurt, no fruit. There was no food staff member. Asked the front desk staff member who was outside smoking at the time if there was more food. He went into the kitchen and brought a few more sausage links out. When asked if there were any breads or anything else, he indicated NO, their shipments have not come in. We booked this hotel because breakfast was included, but didn't get any breakfast and had to purchase outside. Very disappointed.

Leisure Family

2/10

Poor

30 Jul 2025

Robin

When we walked in we IMMEDIATELY smelled mold in the lobby. Checked in and went to our room where mold was every where. We felt it was unhealthy to even try to stay here and had to leave and find another hotel. If I could give ZERO stars to the hotel and staff I would. The front desk clerk denied a refund probably because everyone else turned and ran also.

4/10

Poor

28 Jul 2025

Maria

Our tub kept clogging up. Finally toilet paper came back up thru tub. We had ants all over the room including the bed ... end it up getting bit because they were all over our bag which had our clothes in it.

Leisure Family_with_children

10/10

Exceptional

26 Jul 2025

Anyya

It was clean and quiet. Bathroom could use a upgrade but over all it was nice

6/10

Pleasant

24 Jul 2025

mirna

They didn’t have much for breakfast
need to improvement they just have a self with emptiness at 8:30 am
I broken waffle machine, not hot water or te bags to make
In my room I found five am roaches
I was about to cancel my second nightt

Leisure Partner

10/10

Exceptional

22 Jul 2025

Angelica H

all good

Business_and_leisure Family

4/10

Poor

18 Jul 2025

Bill

Need remodeling-updating the whole property

Business_and_leisure Partner

6/10

Pleasant

15 Jul 2025

Ariel

!

Leisure Family

4/10

Poor

08 Jul 2025

maria

Dirty hotel

The rooms were old, showers were dirty, lobby smelled horrible, front desk workers were just hanging out in the front smoking and drinking, I saw roaches in the cleaning cart while asking for clean towels.I don’t recommend this place

Business

4/10

Poor

07 Jul 2025

Brian

We stayed in room 207 and friends stayed in room 305

Positives:
1.Clean Pool
2.Friendly staff
3. Clean front lobby and the nice clean bleach smell had me feeling hopeful for the cleanliness but that's where it ended for us.
4. Cold AC in room 207
5. Cold in room fridge. Most hotels mini fridges suck but not this one. Was a beast.

Negatives:
1. Roaches in our bathroom room #207
2. Broken Ice machine for entire stay
3. At 9 am they where out of waffle mix. A big selling point was not paying for breakfast for the entire family but we ended up eating out for our entire stay.
4. Broken office chair in room. The back to the chair was practically snapped off
5. Elevator was shut down due to \"running slow\" (it was back up and running following morning) staff did not put up an out of order sign on the elevator or at front desk.
6. Loose floor tiles that where lifting up when stepped on in the bathroom from water damage.
7. Our friends stayed in room 305 and there was black mold on the ceiling of the shower. Also the AC was running poorly in this room.

I have LIVED in way worse and I'm not a picky person but hey I work all year long and finally get a week off and paid for this BS I expected better on my vacation.

Leisure Family

8/10

Excellent

06 Jul 2025

Aideth

For the price it was good , near the beach 10 minute drive it’s cheap

2/10

Poor

06 Jul 2025

Summer

HORRIBLE experience

It was terrible. I saw bugs on our bed and i called about broken toilet and it was never fixed. Employees were very rude. I tried to get refund for second night plus i paid for protection and they never would never answer. We also had someone paint a T on the back of my car while we were staying there

Friends_and_family Family

8/10

Excellent

29 Jun 2025

Malik Waqar

Family Trip

Our family had a pleasant stay. The hotel was clean and the check-in process was smooth. However, our only complaint was about the breakfast. Basic items like bread were missing, and several guests expressed similar concerns during breakfast time.

Friends_and_family Family

10/10

Exceptional

29 Jun 2025

ROBERT

The staff was very friendly and understanding. The location was perfect. Most of all the rooms were clean and the bed very comfortable.

Business_and_leisure Partner

6/10

Pleasant

09 Jun 2025

LaAsia

The room itself could’ve been cleaner but the staff were very friendly

Business_and_leisure Partner

6/10

Pleasant

02 Jun 2025

Lorenzo

The breakfast was terrible.

Business Self

2/10

Poor

26 May 2025

Trena

Rust on bathroom floor
Plugs/lamps not all worked
AC was blowing out heat only
One phone didn’t work

Partner

8/10

Excellent

22 May 2025

Robert

Property was clean and the room was great. My only complaint is that my Expedia price showed that my total cost included tax to be paid at property. My credit card shows that I paid almost $40 more than was listed. Not sure how to find out how to correct this?

Leisure Partner

2/10

Poor

19 May 2025

Verified traveler

It was very dirty and stank!!!

Friends_and_family Family

8/10

Excellent

17 May 2025

Aric

Do it..

Comfortable bed and accommodating staff.

Self

6/10

Pleasant

13 May 2025

Tom

Terrible shower

Leisure Partner

6/10

Pleasant

10 May 2025

Juan

Quick stay

Beds were fine, towels were not soft. Breakfast was not so great but it was free. Juice machine was not working. No yogurts or toast. Basic biscuits and gravy, scrambled eggs, sausage links and 1 waffle maker. Some pastries, pop tarts and cereal bowls. Check-in and checkout was easy. It’s good for a quick stay and just sleeping.

Friends_and_family Family

6/10

Pleasant

08 Apr 2025

Leslie

The tv were not working I have to relocate to 3 different rooms, triplet was running, little refrigerator freezer dquick working

4/10

Poor

27 Mar 2025

LaTonia

The front desk agent wasn't friendly at all. I didn't feel comfortable nor safe. But overall the manager was so sweet. Thanks to him he help get my money back

Business

4/10

Poor

23 Mar 2025

Verified traveler

Who designed this place?!

They claim to have free WiFi, but none of the 4 routers reached our room except for enough time to see it, but couldn’t connect to it. Then disappeared right away. The room was clean, but the beds were so far apart that the side chair was shoved into the corner and was basically a waste of space. The center nightstand was so small there was at least 8” away from either bed. Non-Smoking facility but it smells like cigarettes outside the elevator every time we went up from the first floor like it’s trapped in the carpet. The parking lot was half full, but put all these noisy kids and dogs around my room. Couldn’t space us out? It had 3 floors. I thought breakfast was weak, but my husband was happy to see biscuits and gravy. The toiletries were nice. Cute little Dove Brand products, and conditioner! No one ever gives conditioner. Only nice part of the stay. Had cable but most of the channels were selling stuff and unwatchable. Stay somewhere else.

Partner

4/10

Poor

22 Mar 2025

Dariela

Breakfast was old and everything didnt taste right. Only cereal and waffle was your safe bet.

Leisure Family_with_children

2/10

Poor

22 Mar 2025

Jamie

Had to leave early

Self

4/10

Poor

20 Mar 2025

Andrew

Needs a lot of improvement.

The room had features which were broken and poorly maintained.
The toilet leaked 100% of the time.
The flip over door lock was broken and needed replacement.
The shower faucet was faulty - the hot and cold were backwards.
Noisy AC unit.

Business

4/10

Poor

19 Mar 2025

Verified traveler

It smelled like smoke at every level and even like weed. Traveling with a child, this is not a good thing to expose them to. Breakfast was bad as it did not look like it was welled prepared.

Friends_and_family Family

10/10

Exceptional

21 Feb 2025

Arthur

I love the staff. They are funny and laid back

Business_and_leisure Self

10/10

Exceptional

12 Jan 2025

Leah

Very friendly staff. Clean rooms quiet and relaxing.

Leisure Family

2/10

Poor

16 Nov 2024

Adrianna

Dirty hotel

Did not stay. Hotel was filthy. Toilet looked like it wasn’t cleaned in years. And there were cockroaches. You should not be offering such a dirty place. Very disappointing

Partner

10/10

Exceptional

03 Nov 2024

Prae

Good hotel

Business Family

10/10

Exceptional

02 Oct 2024

Odie

Wonderful stay

4/10

Poor

29 Sep 2024

Manuel

Not great.

The day I checked in there were a few small roaches in my restroom. The toilet is lopsided and leans towards the sink, which was very uncomfortable. The humidity fan in tge restroom didn't work, so any time I took a shower the whole room got humid. I didnt see anymore roaches until Thursday. There was a big one in the restroom so I bought new toiletries and put them all in ziplocks. My fear is that they get in my luggage and take them into my home. Lastly the remotes to both tvs acted like the battery was dying but I swapped them and it was the same. I'm not typically a person to complain but I stay here often and this was a bad one for me. I took pictures but this app wouldn't allow me to upload the.

Business

2/10

Poor

26 Sep 2024

jonnie

Room 207 was infested with ROACHES!!! The breakfast was almost nonexistant. No cereal. No yogurt. No bread. No waffle mix. I will be doing a review on Google with phits. We left amd didnt even stay in the room..It was a total waste of money. When we went to leave there was nobody near the desk to check out with. We walked out!! Will never go back!!!

Business Partner

4/10

Poor

14 Sep 2024

Zackery

Did not bring towels or new linens when requested.

10/10

Exceptional

13 Sep 2024

Jesse

Very nice staff and great room.

Leisure Family_with_children

4/10

Poor

18 Aug 2024

Lawrence

I would appreciate if they had 24/7 coffee i work nights so its super convenient and when i asked about it the front desk said yes we have free coffe but they only served it in the morning

Business Self

10/10

Exceptional

30 Jul 2024

Margaret

Quick one night stay for a beach trip. Room was clean and beds were comfortable.
Good breakfast.

Friends_and_family Family

10/10

Exceptional

12 Jul 2024

Amaka

It's good

Family_with_children

2/10

Poor

11 Jul 2024

Peter

Bad experience/No experience

Hotel was closed, but was told it was open before we arrived. Had to drive back to Dallas. Everything was booked because of the Hurricane. Would not have driven down if the property was closed.

Partner

4/10

Poor

09 Jul 2024

Abbes

Room smell not good, missing coffee maker.

Leisure Family

10/10

Exceptional

30 Jun 2024

Kimberly

Very Nice.

I was overall extremely impressed with the accommodation at the Baymont. The suite had everything we needed for a family of 5 with 2 dogs. The bonus is that breakfast is servered from 5 to 10 with is perfect for those who get up early or wants to sleep in late. The options for breakfast was astonishing. My little daughter couldn't believe that a hotel had a restaurant in it. So funny. Great place to stay if your needing a good clean little place to stay for awhile on vacation.

Friends_and_family Family

2/10

Poor

29 Jun 2024

Wyman

Electricity was off, no ac. So, we opted to find another hotel.

10/10

Exceptional

20 Jun 2024

Frank

Clean and quiet

4/10

Poor

10 Jun 2024

Steve

DirectTV went out in room for two nights, one set of towels, no coffee maker and front desk unable to provide one, and room had an odd odor….. but for the price I paid I shouldn’t have expected much

Self

10/10

Exceptional

08 Jun 2024

Leah

Easy off and on the interstate

Leisure Family

10/10

Exceptional

08 Jun 2024

Frank

Very clean friendly staff

8/10

Excellent

03 Jun 2024

Rose

super clean

the room/suite was perfect and very clean...my only concern was that the front desk clerk had not properly receipted my cash payment and was overlooked and drafted from my card....she did not give me a receipt so i had no proof....however, the front desk clerk the next day immediately tended to the issue and it was resolved...

Friends_and_family Family

2/10

Poor

03 Jun 2024

Elisa

A Complete Nightmare! Roaches! Stay Away!

Do Not Stay Here! I opened the microwave and there were roaches inside! I killed one to show the front desk employees. Both ladies confirmed it was a roach. I told them there were more all over the fridge so they had the cleaning lady come up to my room with me to confirm. I opened the microwave and they scurried out and across the fridge. We moved the fridge and at least 50 more were behind it! It was absolutely disgusting! The cleaning lady screamed! I took a video to show the front desk. I checked my luggage which was in the same room as the fridge and microwave and there were roaches in my luggage as well! I immediately brought all of my luggage outside and shook out every article of clothing I had. I was in town for my cousins wedding and this horrible experience ended up ruining the entire day for me as I was now stuck trying to find another place to stay and having to pay last minute prices. I asked for a refund and they only refunded my last night. I had to wait for the manager to get there to authorize it. The manager never made contact with me and never apologized, however, as I was shaking out my belongings, one of the female employees, rudely came outside to tell me that I better hurry up because the manager would be calling the police. I asked what wrong I was doing and she just walked away. I called the police myself, explained what happened and wanted to make sure I was not breaking any laws. The owner happened to also be there and offered no apology. Horrible!

Friends_and_family Family

10/10

Exceptional

28 May 2024

James

This is my third time staying there and each time has been fantastic. The young lady at the front counter is one of the most nice and professional people I have encountered in my travels and I travel a ton.

Business_and_leisure Self

2/10

Poor

27 May 2024

Wanda

ROACHES AND FABULOSO MOLD SMELLS DO NOT STAY HERE

As soon as you Walk in. It smells very, very overpowering of fabulouscleaner like they're trying to hide some type of smell, which later we smelled mold TV in the lobby does not work. Broken desk chair in our handicapped room. Cracked bathroom floor by the drain, dirty stained floor in the bathroom Four adults in one room and they only gave us towels 1each We had to keep asking for towels. We had to keep asking to clean our room and throw out the trash There was a big roach in our room on the floor. We have a video on our last day. When we moved our refrigerator and there was a whole swarm of roaches. We had to shake out all of our clothes in the parking lot before we got on the flights. The phone in the room doesn't work. Why is it in there? The blow dryer on the wall only has cold air and it fell off the wall. We took a roach to the front desk and showed it to them and told them we had roaches in our room and all they said was oh yeah, that's a roach. Could not switch us to another room, nor did I want to switch to another room may have been worse. They were booked. We were here for a family wedding and we had 4 other families staying in their hotel and they had the same exact experience, especially with the roaches and the smell. We ask the cleaning people if they can tone down on the smell of the cleaner and they said that's what they use. It was too much too too much. Then they only offered a 1 day refund. They should have given us all our money back.Or half ! NEVERAGAIN

Friends_and_family Family

2/10

Poor

23 May 2024

Eric

I would not ever stay here again.

I would not stay here again. First room had lots of roaches and hot n musky. The smoke detectors had been removed n smelled like smoke. Second room had whstvi assumecto be human feces by the couch.3rd room didn't happen. I left and stayed elsewhere. The women at the counter obliged easily with new rooms but it wasn't getting any better so I cut my losses and left. Not sure if i was \"dealt\" a bad hand but its not worth me trying again to find out.

Business

2/10

Poor

22 May 2024

Haylie

A roach was in the restroom of my first room , the lady offered to switch me rooms. I agreed.
The second room, I got up at 5am to use the restroom and another roach came from under my blankets!! I WANT A REFUND and I’ve already talked to Expedia but everytime I call the hotel they say their manager has to approve it but have an excuse when I ask to speak to the manager! I have both videos of both rooms and both roaches! I want to be refunded ASAP or this video will be online to warn others to NEVER stay at Baymont in Clu** Tx!!!

Self

10/10

Exceptional

21 May 2024

Clarissa

It was pet friendly. Very clean very friendly the staff was super nice. The room was amazing and very clean

Business_and_leisure Pet

2/10

Poor

18 May 2024

Mary

Hardest beds I’ve ever slept on. Had to go get a mattress topper just to finish my stay. Very dirty floors and bathroom.

Leisure Family

2/10

Poor

16 May 2024

Verified traveler

Poor Service

Horrible experience. Nothing worked in room … called front desk to get help, to change rooms and she was basically giving me the run around. I called hotels.com to get a refund. I checked out and not once did the lady at front desk apologize.
Poor service.

Self

10/10

Exceptional

14 May 2024

Casey

I love this hotel! Very friendly and helpful staff! Stay here 3 to 4 times a year.

Friends_and_family Family

10/10

Exceptional

12 May 2024

Juan

best hotel ever

Family

6/10

Pleasant

06 May 2024

Tracy

Not much to say about the room other than both tv's did not work and the front desk said they reset the box.....ended up moving to a different room and only 1 of the tv's worked. I'm not there to watch tv but it's nice to have some noise when you are trying to sleep. Breakfast was served early which was a plus.

Partner