Name: TownePlace Suites Lake Jackson Clute
Address: 1003 Highway 332, Clute, 77531, US

10/10

Exceptional

01 Aug 2026

Sandra

Took 8-yr old grandson on a road trip. We stayed two nights. Room was spacious and clean. One issue was the door was hard to open and shut. Really had to pull but it did close. The big bummer for GS, the pool was having maintenance work - so no swimming. But we both enjoyed our stay. Thanks

10/10

Exceptional

28 Jul 2026

Darla

Our stay was perfect. Our suite was very clean and well taken care of. The staff were very kind and professional and very helpful. We were impressed with all of it. We will come back.

2/10

Poor

28 Jul 2026

James

I’d never stay here again. I got my first room and I had occupants already in the room( roaches). Second room little water pressure and a lizard came from the closet. The overnight seat told me they didn’t have extra towels but if I bought my dirty ones to the front seal she would exchange them. Breakfast had soy and oat milk only and the back parking lot nearest my room had old carpet and junk everywhere. The check out lady barely got up to check me out. She must’ve been tooo comfy in the chair. This place is a negative 5 stars. Only good was the initial check in lady in the afternoon who gladly switched my room and gave me a discount but outside of her nobody was helpful or useful.

6/10

Pleasant

27 Jul 2026

Tyron

We did look forward to go swimming in the pool but it was close

6/10

Pleasant

26 Jul 2026

Melissa

The carpets are filthy, no AC in the Elevator or hallway...the carpet was very old and dirty. The Pool was NOT working. The room is Nice, and the front desk staff are Nice.

10/10

Exceptional

08 Jul 2026

Byanka

Clean room, easy checkin

Family_with_children

6/10

Pleasant

06 Jul 2026

Chaunte

I was definitely impressed with the hospitality and kindness of the front desk staff. Upon arriving, my room wasn't quite ready so I had to wait for roughly an hour with children who were ready to get out of the car and into the room. The front desk lady was super sweet and gave the kids popcicles and bottled water and gave us the option of going to the pool while we waited. The overall stay was good. The rooms were nice and clean.

4/10

Poor

05 Jul 2026

Kirsten

Got a suite due to needing a fridge and place for all our food, the fridge didnt work and our freezer didnt freeze

Friends_and_family Family

8/10

Excellent

04 Jul 2026

Teresa

Clean Rooms. AC was excellent!

10/10

Exceptional

29 Jun 2026

Miriam

Good place for a beach area

Partner

10/10

Exceptional

20 Jun 2026

Blake

Check in was great. Room was clean. I would stay here again

Business

10/10

Exceptional

14 Jun 2026

Pamela

Friendly staff made you feel at home nice clean rooms comfortable beds we enjoyed the pool and Buffett breakfast awesome!

8/10

Excellent

09 Jun 2026

Jeannie

Breakfast could be better

Family_with_children

8/10

Excellent

08 Jun 2026

Ken

Tried to adjust a/c thermostat on the wall per a sign directing us to do so. This was not correct. A/C must be adjusted at the unit itself per the maintenance man.

Partner

8/10

Excellent

07 Jun 2026

Brandy

The front desk and management were some of the sweetest people and we travel
Quite a bit. The room was spacious, almost like a small apartment, it was nice.

Family

10/10

Exceptional

31 May 2026

JONATHAN

Wonderful place to stay, highly recommend

Friends_and_family Family

8/10

Excellent

25 May 2026

Scott

Staff was helpful. Hotel was clean. Only complaints. The pool was green and we found some ants in the bathroom.

Family_with_children

10/10

Exceptional

25 May 2026

Felipe

No limpiaron el cuarto

6/10

Pleasant

24 May 2026

Willard

Staff was friendly and helpful. Carpet in ghallways was dirty.

Partner

8/10

Excellent

06 May 2026

Peter

Staff was good. Parking hindered by construction and container taking up space. Breakfast sufficient.

4/10

Poor

05 May 2026

Allen

The breakfast was not hot and limited choices for food and drinks. The hall way numbers is horrible. Much better signage is needed.

Friends

10/10

Exceptional

01 May 2026

Garrett

One of the best hotels stays we have ever had. Beds and pillows were comfortable, room was well equipped with everything we needed. Breakfast had plenty of variety. It was so quiet. Perfect place to stay. Only things to improve on is light in the walk-in closets. They are very dark (but two walk-in closets in a hotel room, what?!! Awesome). Public women's restroom had one stall that had a functioning door and/or toilet. Amazing stay.

Family_with_children

10/10

Exceptional

26 Apr 2026

Pradeep

Nice

10/10

Exceptional

20 Apr 2026

Norm

Friendly front desk staff.

10/10

Exceptional

06 Apr 2026

Ruth

Staff were polite. Room was nice and updated.

Partner

8/10

Excellent

03 Apr 2026

Richard

The good: the room as clean; the afternoon/evening staff was very pleasant and helpful; and it was quiet and night so I got very good sleep.

The bad: at check-in, I did not have an iron for my shirts, but the receptionist retrieved one for me; the living room remote did not work and the bedroom T.V. did not receive signal during my 3rd day; I told the morning clerk on Wednesday about the remote issue, she said someone would check it, but no one did...the afternoon clerk helped to get the remotes taken care of promptly; I saw the same clerk at check-in and check-out and she was courteous and helped me throughout the process.

Self

6/10

Pleasant

31 Mar 2026

Carolina

On the positive side, the staff was extremely helpful and friendly throughout my stay. They were welcoming and attentive, which made check-in and any interactions pleasant. The breakfast was also good, with a decent variety to start the day.

However, the overall condition of the hotel left much to be desired. The carpets appeared very worn and unclean, which gave the space a neglected feel. The mattress in my room was uncomfortable—lumpy and uneven—making it difficult to get a good night’s rest.

The most concerning issue was finding a roach in my room (217) the night before checkout. This was very unsettling and, unfortunately, overshadowed the otherwise positive aspects of my stay. I did report this to the front desk and hope it is addressed promptly.

While the staff and service were commendable, the condition of the hotel and cleanliness issues need significant improvement.

Family

4/10

Poor

28 Mar 2026

Angela

Shower was broke

Family_with_children

4/10

Poor

24 Mar 2026

Ashley

Outdated property, breakfast was not good but the staff was nice.

Family_with_children

10/10

Exceptional

22 Mar 2026

Tam

Very good

Family_with_children

10/10

Exceptional

20 Mar 2026

Teresa

Room was clean and welcoming. Staff was amazing, I believe her name was DJ and she went above and beyond to welcome us! The place was great! Would definitely recommend 10/10!

Friends_and_family Family

10/10

Exceptional

15 Mar 2026

Brian

Nice folks. Took good care of us on a very busy weekend.

Friends_and_family Family

8/10

Excellent

09 Mar 2026

Benny

It was good

10/10

Exceptional

04 Mar 2026

Destiney

The rooms are absolutely wonderful, very clean, lots of space, the staff was excellent! 10/10 will be back! The beach is also a few minutes away :)

Family_with_children

8/10

Excellent

23 Feb 2026

Connor

DJ at the front desk was super amazing very knowledgeable and great at her job! The hotel itself needs some work but they do have a sign that says renovations are coming soon. Bed was super comfy and the room was clean. The only downside to this place is the breakfast was absolutely terrible even the orange juice tasted bad had to go get breakfast elsewhere

Partner

10/10

Exceptional

19 Feb 2026

Gloria

Awesome place and entire team we came across were absolutely friendly! I highly recommend this place.

Partner

10/10

Exceptional

15 Feb 2026

Carlos

The staff was excellent, friendly and answered any questions I had with grace. A great hotel stay!

Leisure Partner

10/10

Exceptional

16 Jan 2026

Roberto

Clean and spacious room. Lovely and helpful staff.

Business_and_leisure Partner

8/10

Excellent

14 Nov 2025

Blake

People were nice and rooms were clean

Business

10/10

Exceptional

25 Sep 2025

Somphy

Nice relaxing vacation

It was very nice staying here. My kids enjoyed it. The staff was awesome. Very friendly. The breakfast they offered was awesome variety of different types of food. We’ll definitely stay here again.

Friends_and_family Family

4/10

Poor

17 Sep 2025

zebedee

Honest review

The stay was OK until i woke up itching and having red bumps over my body. I was itching all night. My back is eating up the most. I'm pretty sure it's bed bugs.
The bed was loud when you move and very uncomfortable .I mean very disappointing. The staff were friendly and all. I know that i won't stay there again because of me getting bit up

Partner

10/10

Exceptional

15 Sep 2025

Hung

very nice

8/10

Excellent

03 Aug 2025

Verified traveler

Good experience

Very friendly staff! The building is a bit of a maze. We opted for a newly renovated room, it appears they're renovating in stages. The breakfast was as expected and sufficient for our needs. The hotel is quiet. The gym is teeny tiny. The central courtyard is actually pretty nice.

Friends_and_family Family

6/10

Pleasant

28 Jul 2025

Traci

Smell and stinky

The room smelled like old garbage and the floor was stcky.

Partner

8/10

Excellent

15 Jul 2025

Denise

We liked the space in the room and the staff was friendly.

Leisure Family

6/10

Pleasant

13 Jul 2025

Kimberley

The room I booked for our annual stay at this Townewood Suite was not available upon our arrival. Thank goodness you have a wonderful young lady named Shayla on staff who worked above and beyond to find a room close to the one I had booked in advance. (Apologies if I misspelled her name), but she was the best thing about our stay.
The juice machine was broken for both days of our stay. Not acceptable! The hotel in general needs more attention to cleanliness and upkeep of the physical part of the property. It is starting to feel rundown and tired.

Leisure Family

10/10

Exceptional

30 Jun 2025

Miriam

Very nice 👍

Leisure Family

10/10

Exceptional

19 Jun 2025

Verified traveler

We had a great 3-night stay. The staff was very friendly.

Friends_and_family Family

8/10

Excellent

07 Jun 2025

Alejandro

Good experience

Friends_and_family Family

10/10

Exceptional

05 Jun 2025

darrell

Family trip had a great time

Leisure Family

4/10

Poor

02 Jun 2025

Alecia

Check in was quick. But I counted 3 bugs in the room. Closet had no door at all looks as though they removed it but left the fixtures of where it was. Ac vents looked rusty. Baseboards full of marks. Needs to be remodeled.

8/10

Excellent

26 May 2025

Cesar

Rooms were as seen in pictures.

Leisure Family

10/10

Exceptional

24 May 2025

Scott

Very friendly! Rooms were clean.

Leisure Family

4/10

Poor

05 May 2025

Sara

Awful

It was uncomfortable, the breakfast lady was so nice and the front office staff was too, but the ceiling had water damage and the matress protector had a blood stain on it.

Friends_and_family Family

8/10

Excellent

26 Apr 2025

Karen

Property was mostly clean. The sheets did not smell fresh and the pillow was lumpy. The suite was very small. I liked having a refrigerator with a freezer compartment. I did not stay for breakfast. This property was similar in quality to the others surrounding. Internet was fine.

Leisure Self

2/10

Poor

01 Apr 2025

Felica

Everything was great except I'm still waiting on my funds from the situation

Leisure Partner

10/10

Exceptional

24 Mar 2025

Oscar

GREAT SERVICE

The check experince was great, and the service we received from Bea thoughout our stay was excelllent. The hotel was clean and overall was great.

Friends_and_family Family

2/10

Poor

17 Mar 2025

Sara

Was not given the correct room, then the room was dirty, mold on vents, carpet was torn and staples were visible, bugs, not enough breakfast for the amount of people, then was charged incorrectly (still waiting on refund).

Leisure Family_with_children

6/10

Pleasant

16 Mar 2025

Michael

The suite was large and had everything we needed, but the couch was ripped, the shower curtain too short, and the sink was only to drain very slowly. The place is enormous and don't take someone with limited mobility as the walk to a room is FAR. The breakfast was acceptable but did not have enough food for the number of people there!

Leisure Family

2/10

Poor

29 Nov 2024

Lynn

Property needs to be updated. One room had cardboard taped to the wall where the air conditioner goes.
I am a frequent business traveler and was embarrassed as I recommended to my parents.

Business_and_leisure

10/10

Exceptional

19 Nov 2024

Allen

Staff was super friendly. WiFi signal could have been better.

Business Self

10/10

Exceptional

06 Oct 2024

Varney

The staff at check-in was very helpful and we love the setup of my room. Also, the hotel is very clean.

Leisure Family

10/10

Exceptional

27 Sep 2024

Nick

Excellent Stay in Lake Jackson!!!

Jessica was amazing and super helpful with a great personality. Rooms were nice and really clean.

To be clear this review is for the Courtyard by Marriott Lake Jackson.

TownePlace Suites overbooked and could not keep my reservation but Hotels.com did an wonderful job of make the change and booking me a new upgraded hotel with no additional cost. Thank you Hotels.com

Business

2/10

Poor

26 Sep 2024

jonnie

Dont bother wasting your time to make a resevation here. They cancelled us 2 hours before check in time and did not call us. They overbook do obviously someone is going to get there and not have a place to stay. BEWARE!

Business Partner

4/10

Poor

01 Sep 2024

IML

Building is old and carpet in hotel has an odor . Part of the hotel did not have AC in the main common hallway . Smoke detector and another room kept going off low battery couldn’t get much sleep. Being that this was a marriott my expectations were conditions of marriott hotel this seem to be a hotel converting into a Marriott . I personally feel do not put the label on the business until you are at marriott standards very misleading

Friends_and_family Family

6/10

Pleasant

04 Aug 2024

Dale

When we got to the room the smoke detector would beep about every minute. I asked the front desk for some batteries for it and was told they didn’t have any. Had to listen to the beep all night. Did not get much sleep.

Partner

2/10

Poor

19 Jul 2024

Verified traveler

Try another place

They put me in a handicapped room that if you ask me if i was a handicapped person i would not have been happy

Self

2/10

Poor

18 Jul 2024

Erik

Abuse

I booked 2 rooms for me and my cousin for a family vacation, everything was perfect until after check out and we went to have some breakfast since the complementary breakfast at the hotel is very bad, my cousin saw 2 more charges, after the regular reservation payment plus a cleaning fee. which is returned after check out. I called immediately to ask about this error and the response was because they needed to pick up some cans or trash from the pool. It's a cleaner rate. It is an abuse just to pick up some cans, I told them that I took care of my garbage but they said that other people who were close to us left garbage and that they were with us. This is incorrect is that the pool is very small, all the people are closer to each other and we cannot take care of other people. I am responsible only for my room and the people in my room, not the other people. I asked them if they had evidence, such as photos or videos, to prove that we left the trash. They said no, we just walked and picked them up, so I asked the other people if they did it and I told them who left the trash and they wouldn't charge me. How can we do that if we didn't know all the people who were at the pool, it‘s crazy, this is abuse and discrimination. I hope the charged amount after the other cleaning fee is returned as soon as possible.

Friends_and_family Family

2/10

Poor

06 Jul 2024

Edith

The look of the property too damage especially the room 225

Leisure Family

6/10

Pleasant

27 Jun 2024

Ronald

Needs a little help

This is probably the most poorly maintained TownePlace Suites location I've stayed. There were pillbugs crawling on my floors, the shower rod was sagging so badly that the curtain wouldn't stay put. That's probably why the moisture issue and the pillbugs. There was no soap for the bathroom sink so I had to keep going for the wall mounted body wash in the shower. The bed was hard as a brick and the pillows were mush. They short sheeted the bed so I couldn't get the covers up to my shoulders until I pulled them out from the foot of the bed. There was missing trim pieces on the dining table leaving exposed nails and framing. The carpet has seen better days. Tiny little TV. Not terrible but not what I'm used to from this chain.

Business

8/10

Excellent

27 Jun 2024

Christina

Close to all shopping and restaurants

Leisure Family

2/10

Poor

01 Jun 2024

Jessica

The hotel was nasty. Toilet was broken, beds were so uncomfortable, room smelled like pee. We had to stay because we drove so far and came right after the beach and kids were so tired! But I will never stay here again nor will I recommend anyone.

Friends_and_family Family

2/10

Poor

23 May 2024

Daniel

The most rundown sorry hotel I have visited in years and I have stayed in some terrible hotels. Room was filthy and beds practically unmade. Told after checking in their would be no room cleaning or service for my 3 days and to come to front desk if I needed any thing. This place was so nasty that I did not even stay and had to find another hotel. The fact Marriott branding is associated with this place is shocking and fooled me. I was looking for a nice Marriott type suite for my intended 3 day stay but instead found a scam. STAY AWAY. Nicer hotels on same block for very similar prices; however, they are well maintained, fresh and clean. No doubt the hotel will now respond to this review with a series of lies and misrepresentations, but believe me I stay in over 10 hotels on just this trip and am only taking my time to write this review to help other travelers avoid being scammed.

Business_and_leisure Family

8/10

Excellent

17 May 2024

Carlos Gustavo

Lo único que no me gustó fue que la Pool estaba closed

10/10

Exceptional

13 May 2024

JERUSHA

Property was clean.

Leisure Family_with_children

8/10

Excellent

12 May 2024

Frances

Great value and great price for the room we got .
Mattresses were a little lumpy could use some replacing. One of the interior bathrooms would not lock. Other than that everything was great. Great wouldn’t mind staying here again.

Leisure Family_with_children

6/10

Pleasant

18 Mar 2024

Michael

Good Service, Property Is In Need Of Attention.

Overall service was great and the staff were friendly. Check-in was easy and amenities were well explained. What I said, the property itself is in dire need of a makeover. Paint all the doors and door frames are looking rough and chipped off. Our room door was coming off the hinge and was hard to close. Pull out couch bed had a broken spring, causing couch cushions to sag when sat on. Bottom drawer in kitchenette was off track and was in need of repair.

Friends_and_family Family

8/10

Excellent

11 Mar 2024

Jorge

Todo bien..solo mi hijo durmio en el sofacama...y estaba todo lleno de pelos de perro !

Leisure Family

8/10

Excellent

05 Mar 2024

Stacey

We stayed a week. Rooms were clean. Breakfast had plenty of options.
The night lady (3rd shift) Bea was the most pleasant and helpful woman. She is a great asset to your place.

Leisure Partner

10/10

Exceptional

01 Mar 2024

Melanie

Room was great, had everything we needed and clean. Everything was as we had hoped and more!

2/10

Poor

16 Feb 2024

Justice

It’s always something when we stay here. We have found bra straps, vapes, trash in the rooms. Police showed up once for a disturbance. Fire alarms were constantly going off in our room and we had to move rooms.

Leisure Family_with_children

10/10

Exceptional

12 Feb 2024

Ashley

Everything was great the staff was great breakfast was great cleanness was greaf

Friends_and_family Family

6/10

Pleasant

10 Feb 2024

Dale

Not the room a reserved.

I made reservation online. Making this choice by looking at pictures of the room. We picked the one bedroom suite.
We received a small hotel room. There was just the bed and kitchen area, of coarse restroom. See picture of what you should get and them what you be getting.
Spoke to hotel, they stated this was the new room. That room in add at hotel.com was wrong.

Friends_and_family Family

8/10

Excellent

24 Jan 2024

Thurmesia

My stay at this property is always great! The only issue I have that I didn’t like is with one of the hotel clerks. I am a member with Marriott. And the clerk (Joy) gave me issues about let checkout that another clerk had already approved. She’s the only one that gives me any problems. Everyone else is great

10/10

Exceptional

27 Dec 2023

Thetievee

It was like living in a 1 bedroom apartment.

Leisure Partner

8/10

Excellent

10 Dec 2023

Roderick

Great hotel with good services will stay again when i visut again

Friends_and_family Family

8/10

Excellent

29 Oct 2023

Julia

Great for short stay

Easy checkin, staff was friendly. first room was damp and smelled. Second room was as super comfy and nice King suite. Staff fixed issue quickly and got a great nights sleep!! Nice place if stopping or here for a few nights. Lil older but felt safe and slept well

Self

2/10

Poor

27 Oct 2023

Amy

At 3PM on 10/20/23 I arrived for check-in. The desk attendent said the room was not cleaned yet and could not give me an ETA as to when the room would be ready. I inquired if there were any other rooms ready? She said all lesser rooms were booked and no other rooms had been cleaned yet. She further informed me 'her cleaning staff' had not been able to complete cleaning by 3pm and she would not be able to give an estimate when they would be finished. I then had to cancel my reservation and I went to another hotel close by an secured a room. I was not confrontational or upset with her, but her attitude was not accomodating at all. Very Poor Front Desk Customer Service. Not professional at all.

8/10

Excellent

22 Oct 2023

Angela

It is not quiet. You can hear upstairs neighbors walking and talking. This is especially irritating at 2:00 am.

Leisure Friends

8/10

Excellent

13 Oct 2023

Taneshia

We enjoyed our stay.

Leisure Family_with_children

2/10

Poor

10 Oct 2023

Verified traveler

They gave us a room they were not supposed to be renting. The a/c did not work and made horrible clunking sounds when it was on. The bed was concave and lumpy. There was supposed to be - hit breakfast, but we’re out of sausage, scrambled eggs, orange juice and breads every day. There was only apples and no bananas or oranges in their designated baskets. We stayed 4 nights. Only “hot” was waffles. We asked to stay a few hours longer because of this. They agreed, then backed out of it. And the general manager was terribly rude to us and said “you think this is rude? I can show you rude! This is NOT me being rude. But I will get that way”
And we were not being argumentative in the least. Terrible service. Wouldn’t let us change rooms til the last night and it was a much cheaper room

Partner

10/10

Exceptional

08 Oct 2023

Deana

Amazing staff

Service was great. Jori at the front desk was super helpful. How original room the TV was not working, she immediately moved us and was very apologetic. The rest of our stay was quiet and the room was very clean. Will stay again.

Partner

2/10

Poor

06 Oct 2023

Thomas

Pool closed = no problem
No OJ @ breakfast = no problem
No internet = no stars

Leisure Self

8/10

Excellent

05 Oct 2023

Judy

Everyone was nice and friendly

Friends_and_family Family

4/10

Poor

02 Oct 2023

Vanessa

Never Again.

We rented a two-queen-bed room. The internet was down and when I complained they said they had no other rooms available but I don't think that was true because it was still early. Also, the room's air conditioner was broken. I waited about 2 hours before complaining to give it time to cool down since it was turning on but it never got cold. The manager gave us another room, but it was a King bedroom and the air conditioner was broken in the living room, where my daughter had to sleep on a sleeper sofa. The manager said she was going to come up and bring us a fan and never did so I went down and she said the room where the fan was at was locked so the lady coming to relieve her would bring one from her house and bring it up to us. So weird. She never did. When I checked out, I asked the manager what happened to the fan she turned around and said its right there you never came to get it and the other manager had gotten busy because there was a fight that night. She said she discounted my room from the cost of the double queen to the king. We have stayed at many hotels this was by far the weirdest experience. Never again.

Friends_and_family Family

10/10

Exceptional

24 Sep 2023

Zoia

Everything is great ! Just the neighbor, Motel 6, doesn’t match the rest of the area - dirty , noisy and unsafe

Leisure Partner

10/10

Exceptional

23 Sep 2023

Brrittany

Super nice and helpful.