Ramada Hotel & Suites by Istanbul Merter

8/10

Excellent

22 Jun 2026

Mike

Hotel was clean and comfortable. Met

8/10

Excellent

22 Jun 2026

Nishuad

Extremely helpful staff.

Business

10/10

Exceptional

15 Jun 2026

JULIETTA

My one night stay here was excellent. Clean room, great staff. I was allowed an early check in and breakfast was awesome. Food was delicious and nightly entertainment was fantastic.
I will definitely stay here again.

Self

8/10

Excellent

10 Jun 2026

Ray

The stay was great but the cable was not up to par

10/10

Exceptional

06 Jun 2026

Dalipchand

Outside of the building is falling apart needs a proper maintenance promptly

Family_with_children

8/10

Excellent

06 Jun 2026

Mohamed

Elevator stopped abruptly but resumed power after two minutes. Included breakfast is great! They say continental but it is a FULL breakfast. Excellent! The Book a Ride car service has a kiosk right in the lobby area. Very convenient. Gift shop changes your money. Poolside dining is good. I found the music too loud though.

Partner

6/10

Pleasant

02 Jun 2026

BHARTIDEBIE

The location is good for us. The breakfast selection was terrible honestly, we feel they could have done muchhh better. The shower heads need to be yanked out & replaced. In this modern time it ridiculous how nasty, dilapidated & broken the shower heads are, the room we were in when we checked in had water leaking out the shower and looked moldy because of the leak. The pool is nice, a couple of days they ran out of towels so we had to walk up to our room dripping wet. The lobby needs sprucing up, more modern, better lounge area. The rails on our balcony was rotten at the bottom and broken off, now that’s a super dangerous thing. Maintenance is extremely lacking in this hotel. We’ve been coming here for 4-5 years but honestly do not see any improvements being done.

Family_with_children

4/10

Poor

01 Jun 2026

Mark

I’m not usually one to write negative reviews, but this is easily the most disappointing Ramada property I’ve stayed at.

The hotel itself is massive, and the rooms are spacious. To be fair, the room was clean, and the breakfast was actually quite good—the highlight of my stay.

Unfortunately, almost everything else missed the mark. The staff was generally unhelpful, often providing short answers with little interest in assisting guests. My most frustrating experience was with room service, where I was met with attitude and ultimately hung up on during a phone call.

If you’re expecting the amenities and international standards commonly associated with the Ramada brand, you may be disappointed. The menu lacked many of the familiar options found at other Ramada properties, room service was slow, and the room design featured an unusual glass shower located in the middle of the room.

One of the biggest reasons I booked this hotel was to use the pool after missing a flight connection. I arrived around 6:30 PM only to discover that the pool closes at 6:00 PM every day. That’s absurd! Had I known that in advance, I likely would have chosen another property. It felt like a complete waste of money for the purpose of my stay.

The hotel also seemed to have issues with its reservation system. Despite prepaying through Expedia, the front desk had difficulty locating my reservation and had to re-enter all of the information manually. Was I double charged? I sure hope not.

Family_with_children

8/10

Excellent

28 May 2026

Eraniyah

Staff was kind

Self

8/10

Excellent

28 May 2026

Mohamed

The only problem a have, the room have roaches.

Partner

6/10

Pleasant

18 May 2026

Lolita

It always to make new changes.

Family_with_children

8/10

Excellent

17 May 2026

Nandia

Birds Pooh was all over the balcony

Partner

2/10

Poor

14 May 2026

Alvin

I must say staff at that hotel are unreliable not friendly they steal my husband iPad Pro, Max 3 and when he came downstairs asking if they could tell them who cleaned the room they did not want to give a name which it was very sad

Self

2/10

Poor

13 May 2026

ANDREW

Breakfast is no bueno
Rooms can be a little rough
Pool is ok
Gym is decent
Bars are stocked

Partner

6/10

Pleasant

12 May 2026

sheorani

The rooms need some improvements, dining was great. Breakfast amazing

Family_with_children

10/10

Exceptional

07 May 2026

nakita

I had a lovely experience ☺️

6/10

Pleasant

07 May 2026

Susan

The food can be a wider range of Guyanese dishes and have more taste and the cocktail drinks taste more like water with no alcohol in it

6/10

Pleasant

04 May 2026

Pachrino Hadeed

Breakfast was ok, there was no hot or warm water for my entire stay

Partner

8/10

Excellent

28 Apr 2026

Christina

Overall pretty good. Building could use some maintenance.

10/10

Exceptional

24 Apr 2026

Oswell

Good hotel

6/10

Pleasant

23 Apr 2026

Andjelia Tashana

The hotel is a bit dated for the price you pay per a night. However the front desk staff were very helpful and the breakfast was very good. Having access to the pool was also great. It is a great location - close to the mall and Starbucks and the front view of the hotel you can see the new bridge at night.

Family_with_children

2/10

Poor

18 Apr 2026

Hema

We had no hot water for 6 nights. Staff stated that solar was not working and due to holiday maintenance was not available. I complained to front desk from day we checked in (Thursday) but was told manager will be in following Tuesday. Upon checking out I requested partial refund or another night. We were comped one more night in a different room that had hot water. This shows that we could have been moved to a different room that had hot water but no one notified us of this. No one is transparent at this hotel.

Family_with_children

10/10

Exceptional

11 Apr 2026

Ramrattie

We didn't get to have breakfast because we had to check out early for our flight but our stay wash really nice.

Family

6/10

Pleasant

08 Apr 2026

Brian

Rooms clean. However needs maintenance of bathroom. Water leaking through bathroom wall. Water leaking from exhaust fan over toilet. Staff ok
Average. Cleaners excellent. Duct cleaning needs urgent cleaning in dinning area. Washing and painting og building facade. Walkways, needs fixing. Injuries can occur.

4/10

Poor

01 Apr 2026

moheenie

breakfast had very limited options no variety. property was leaking so there are bukets collecting the water all over, property needs a face life, balconies are dirty, i stayed there 2 years ago anf from then to now nig difference in the up keep of property, very sad to see this.

Family_with_children

4/10

Poor

29 Mar 2026

Ormella

We were not allowed to eat in the restaurant for breakfast because of VIP guests so every morning we had to sit outside where flies and bees are around your breakfast.They did not care when I complained after I got bitten on my leg.

Partner

8/10

Excellent

18 Mar 2026

Melawatie

The facility is clean and staff are friendly.

2/10

Poor

17 Mar 2026

Sarah

Do not stay here. The pool area is the only nice bit. Room was dirty, food was terrible. Staff need customer service training, very patronising attitude. Unable to do basic things like charge room service to the room. Avoid avoid. The book-a-ride taxi service is excellent however but they are a separate company to the Ramada

Self

2/10

Poor

14 Mar 2026

Amanda

Terrible customer service

6/10

Pleasant

14 Mar 2026

Davekumar

The room service wasn’t good sometimes you cannot use the pool because they’re kids to learning to swim
Some staff are not friendly

Friends

10/10

Exceptional

10 Mar 2026

Nerisa

The property is beautiful and well maintained. Check-in was quick and easy, the staff throughout the hotel were friendly, and the complimentary breakfast had a good variety.

The only downside was the pool area. During the hours the pool was open, children’s swimming lessons were taking place and the kids were crowded in the 4–5 ft section of the pool. When we tried to use the lower end of the pool, the instructors running the lessons were not very welcoming, which made it a bit uncomfortable and not as relaxing as expected.

Overall, it was still a pleasant stay and the hotel itself is very nice.

Friends

6/10

Pleasant

09 Mar 2026

Michael

Mediocre

Self

6/10

Pleasant

06 Mar 2026

Navin

I’m so happy they are building new hotels in the area … this just might be the last time I stay here the hotel has become so run down , dirty , unclean and the fact that the pool is open to the public … not cool … always running out of breakfast and takes them 20-30 minutes to restock … don’t get meat after on the elevator always shutting down mid lift.

Self

10/10

Exceptional

04 Mar 2026

Joshua

Good room, clean and smells nice. AC works great. Front desk staff were friendly and helpful with any concerns. Location pretty convenient, walking distance to grocery, restaurants/bars.

Family

10/10

Exceptional

03 Mar 2026

Phillip

Ice makers were out of service

8/10

Excellent

01 Mar 2026

Farah

Staff seemed stern at first but once we started chatting she was very courteous and helpful.
The breakfast was fantastic, great omlettes and a variety of guyanese foods.
The hotel is a bit older and could use some freshening up. Did not like the glass bathroom walls. The water in tap was sometimes rusty. I feel the area outside hotel does not have enough shady trees and could be cleaner. Girls at reception were very friendly and helpful. All in all we had a lovely stay. Thank you.

Family

10/10

Exceptional

19 Feb 2026

Devdutt

Room

8/10

Excellent

16 Feb 2026

Corretta

Room clean staff friendly food not so tasty and patio rail need an upgrade. But beyond it all very safe and always can find some type of activity to do

Leisure Friends

10/10

Exceptional

15 Feb 2026

Krishen

Good stuff

Business Partner

6/10

Pleasant

15 Feb 2026

Barry

Room was fine. Large and clean. Pool restaurant staff left much to be desired.

Business Self

6/10

Pleasant

14 Feb 2026

errol

No hot water only luke warm water

Business_and_leisure Family

6/10

Pleasant

10 Feb 2026

Nicholas

I was disappointed in the roaches observed in my executive room on 4th floor.

Business_and_leisure Partner

8/10

Excellent

02 Feb 2026

Dawn

I had a issue with my room and I informed the front desk and they were very helpful and friendly and the switch my room was no problem
The breakfast food was very cold , the need to do better with the breakfast

Leisure Self

10/10

Exceptional

01 Feb 2026

Percy

Every thing was good

10/10

Exceptional

19 Jan 2026

Patricia

Beautiful spacious room. Delicious food options. But what stood out was the staff. My hubby got hurt and they went above snd beyond to help us ❤️

Partner

6/10

Pleasant

13 Jan 2026

June

Good place to stay.

10/10

Exceptional

09 Jan 2026

Indiera

Very clean

Leisure Family

10/10

Exceptional

09 Jan 2026

Bibi

Bedroom well kept, staff friendly and helpful, breakfast was amazing

Friends_and_family Family

4/10

Poor

07 Jan 2026

Charelle

The black female staff at the bar who collects money is rude af. Had me waiting 15mins to just pay my bill looked at me while she ignored me in my face. The hotel had no entertainment on Christmas Day dead vibes $2100 for 3 cans of coke, breakfast is made with no love and would not give it to my dog, the room is out dated and In serious need for a renovations shower leaked in to the middle of room the mirror had black specks decor was old the hallways felt like u was in a horror movie dark and low lighting as well as the lights in the suite the bulbs seem to be in one side of my suite and not the other. The toilet roll holder was coming off the wall. The rest of the staff except the one who was at the kitchen till was ok but it’s a no for me the $230usd a night is ridiculously priced and the gym all the equipment is was damaged the running machine all the belts was torn so u will trip and most likely trip and fall down very hazardous. And the hotel offer no entertainment unless u pay 25,000.00 gyd for a new years something that was not explained in detailed in the invite letter I think they are exploiting guest and prices are randomly extortionate. Do not waste your time paying these high prices for absolutely nothing and public can come through the hotel and use there amenities for a fee. This hotel is all about money and not putting in satisfactory services for guest I would rate this a 2/5 as it is that bad.

Leisure Self

8/10

Excellent

06 Jan 2026

brian

Staff was very courteous and the room was clean

10/10

Exceptional

05 Jan 2026

michelle

Clean room, restaurant, staff courtesy and prompt service

4/10

Poor

04 Jan 2026

Anicia

The front desk was embarrassing... Charged 45000 Guyana dollars more or the second person couldn't accompany me up... Which hotels you can't take visitors? Very very unprofessional..

10/10

Exceptional

04 Jan 2026

Leslie

The service was great 👍

Business_and_leisure Partner

6/10

Pleasant

02 Jan 2026

Eustace

Overall good experience, however, I order the salmon salad and it was a disaster. Salmon cold and avocado not good . Server didn’t care about my concerns and walked away feeling disappointed. Hospitality seems to be a challenge in that moment.

Leisure Family

8/10

Excellent

01 Jan 2026

Leon

i booked for the breakfast, but was disappointed,

Leisure Partner

6/10

Pleasant

01 Jan 2026

Atlee

The staff was great, customer service was 10/10, however the amenities such as the shower was shaky and didn’t work properly, the balcony was dusty and looked like it hadn’t been clean in awhile

Leisure Family_with_children

6/10

Pleasant

31 Dec 2025

Jaleel

Multiple items on the menu were not available due to supply issues.

10/10

Exceptional

30 Dec 2025

Vlj

Yes

Leisure Self

6/10

Pleasant

29 Dec 2025

Bibi Ameena

Dimly lit hallways are a bit too low give off spooky vibes. It’s clean. It gets very noisy in the morning when housekeeping comes around. Tried to sleep in on a holiday but that morning a different housekeeping employee came by and disregarded the do not disturb sign. Get an international number or at least answer reservation emails. Towels are hard/harsh. Book a ride is atrociously expensive, local taxis are triple less cheaper.

Leisure Self

10/10

Exceptional

29 Dec 2025

Marsha

Staff was courteous, food was tasty, room was clean and smell great. What I enjoyed the most was the fresh fruits and local fruit juices every morning at breakfast. Overall I give the whole experience ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Business_and_leisure Family

2/10

Poor

29 Dec 2025

Nishchaldeo

They charge me double than the online prices and then had me waiting over an hour to checkin

Business Partner

8/10

Excellent

28 Dec 2025

Fanella

Good

6/10

Pleasant

26 Dec 2025

Joan-Ann

Room could use an upgrade to this century. Fromt desk staff friendly. However their restaurant staff and food poolside was horrible.

Business Self

6/10

Pleasant

24 Dec 2025

Sean

First room had cockroaches. Moved to another room. Still had cockroaches. AC unit was leaking so we put an ice bucket there to catch the drips. Notable: laptop wifi/password is totally different than phone wifi. I had work and it would have been nice to be informed of this when given the cell phone wifi info. Seemed to be plenty staff that worked there but they either just stand around and stare at you or look like the grumpiest people ever servicing you. Never how I would have my business run. The pool was the highlight. Was large and clean. Only open 10-6, my kids wanted in there as often as possible. If you want OK then this will be OK.

Leisure Family_with_children

6/10

Pleasant

24 Dec 2025

Jared

The shower head is not fully functional. Appears it popped sometime back and the water is flowing to one side. Uncomfortable to shower. The furniture on the balcony is very dirty as well. We would not use the balcony although it's a great view of the bridge. The staff were all very pleasant and helpful though :)

Leisure Partner

10/10

Exceptional

23 Dec 2025

Shanice

The room was very spacious and the staff was friendly.

Friends_and_family Family

2/10

Poor

23 Dec 2025

Shawnnette

The soap from the previous guest was left in the shower, my room was not fully cleaned from the previous guest, from the start we were given trouble to check in, even though we had the printed reservation and the Expedia email! Was told I was wrong or Expedia made the mistake and told to call Expedia. TVs did not work. I was charged more for the room than my booking, I can go on and on… I will not be back, travelled overseas for a stressful stay.

Leisure Family_with_children

10/10

Exceptional

19 Dec 2025

Mouhamed

Stay was brilliant a comfortable. Staff were very helpful. Allana and the front desk staff were helpful and made stay super smooth with advice and recommendations on the area. Would definitely recommend staying here

Business_and_leisure Self

2/10

Poor

18 Dec 2025

Kasandi

I had a very disappointing experience at this hotel. I booked a room to spend the night with my daughter for her 7th birthday, and the condition of the room was unacceptable.

Upon entering, there was an empty condom wrapper on the floor, which was extremely inappropriate, especially with a child present. The bathroom had a strong unpleasant odor, and the shower did not work properly.

The restaurant service was also poor. The waitress took a very long time with our order, and when the food finally arrived, no forks were provided. We had to ask for basic utensils after the meal was already served.

This stay ruined what was meant to be a special birthday night. Cleanliness, service, and basic hospitality were clearly lacking. I would not recommend this hotel, especially for families.

Leisure Family

10/10

Exceptional

17 Dec 2025

Anand

Very good

10/10

Exceptional

14 Dec 2025

Reena

Amazing

8/10

Excellent

11 Dec 2025

Sonia

Location, close to The Mall, lovely view of the BJ bridge.

6/10

Pleasant

11 Dec 2025

Rajendra

Room was adequate. Furniture was old and broken. Shower faucets was also broken. The floor still had chowmein and some salad on the ground from previous guests. There was also a an unusual smell like fungus oldness. Broken outlets on the wall. The room was average

Partner

8/10

Excellent

08 Dec 2025

Shivani

Fresh breakfast

10/10

Exceptional

05 Dec 2025

Maniram

Yes

Business Family

8/10

Excellent

05 Dec 2025

Marlon

Clean room, friendly, housekeeping, helpful people at the desk and coffee shop.

2/10

Poor

04 Dec 2025

Andrea

on check in - room was infested with cockroaches. I was given another room for the night - it was a tired run down room- i moved the next day - guess what more cockroaches - all they ever said was sorry nothing more

Business

4/10

Poor

01 Dec 2025

Eon

First night there girlfriend received bites on legs. Showed the management team in the morning and they did switch our room with a minor upgrade also. The 2nd or 3rd morning was able to talk with the management team and again showed them the bites. They forst stated were from Mosquito (which was not possible) and then asked what we would like. They did a free of charge for one night which i told them was the LEAST that they could do. They did just that. THE ABSOLUTE LEAST that I asked for. No further compensation of the stay, no added compensation, nothing.

Business_and_leisure Partner

10/10

Exceptional

27 Nov 2025

wayne

The staff was exceptional, friendly and very helpful. The stay was home away from home.

10/10

Exceptional

26 Nov 2025

DEEPAVALIAMA

Yes

10/10

Exceptional

23 Nov 2025

Ashti

There were great

6/10

Pleasant

20 Nov 2025

Tajmathi

Room was poor and not so clean for the money being paid, broken down bathroom, not good.

Leisure Family

6/10

Pleasant

20 Nov 2025

BRENTON DINESH

The was not up to standard, the shower glass is stained, grout is dirty and some corners have black stuff. There was a double sink in room when I opened one, the water from the drain went straight to the floor. Check in process is outdated.

10/10

Exceptional

19 Nov 2025

Asante

Yes

8/10

Excellent

17 Nov 2025

Chandai

The staff and their friendliness. Wish they had extra bins in the hotel instead of 1 only but this was a very amazing stay couldnt be any happier

8/10

Excellent

16 Nov 2025

Charlene

Some what

Leisure Partner

10/10

Exceptional

14 Nov 2025

Lyndon

Staff services

10/10

Exceptional

12 Nov 2025

Pauline

My favorite place to stay , breakfast was great and the guest room 99%

Business Partner

2/10

Poor

11 Nov 2025

Purnadat

Rooms and entire facility was dirty and broken! Bathroom in my room was disgusting, had stuff on the floor that stayed throughout my stay. Bathrooms downstairs were either out of order, doors didn’t lock or flooded! Furniture in my room was damaged and we got stuck in the elevator with my 2 small children!

Leisure Family_with_children

8/10

Excellent

11 Nov 2025

Kenecia

My stay at this hotel was okay overall, but it could have been better. The location was convenient, and the staff were friendly and helpful. However, I noticed that the bedding area wasn’t as clean as I expected,the sheets and surrounding area could have used a more thorough cleaning. It wasn’t terrible, but the lack of cleanliness did make the experience less comfortable. With a bit more attention to housekeeping, this could be a much nicer place to stay.

Leisure Family

2/10

Poor

10 Nov 2025

Debra

There was no warm water at all during my entire stay. I left my phone charger in the room and it was never given back to me despite I had a family member go report it right away she got the run around for 24 hours, and still we didn’t get the charger back. Phones didn’t work my dad changed room because air conditioning system was broken and he slept in the heat the 1st night. Bathroom sink was not cleaned or toilet all they did was change the sheets, which I told them about. I think we need a huge discount for the service that we acquired during our stay. Staff was not friendly except for maybe one girl at the restaurant and the one security guard. Never again will I stay there nor will I have my family members stay there.

Business Family

6/10

Pleasant

09 Nov 2025

Desmond

Staff were rude and impertinent, never said hello and never answered you when spoken to. Mainly in the restaurant and in the casino. They all had an attitude on them and I didn’t feel comfortable asking them for anything. Some customers got spoken to better than us, I’m guessing it’s a black vs Indian problem. As the hotel and casino employ 95% black people, Indians are a minority there and was clearly visible to outsiders. The hotel was okay, we were put on the 4th floor and renovations were taking place in the last week of our stay. The corridor was like a furnace, messy and full of workmen, very unacceptable to paying guests. Yet nothing was done about it. Not sure if I will ever use this hotel again, I used this hotel in 2017 and it was a different scene then, way more Indian people working there and way more friendliness, it was a bit of a let down this time. I’m thinking of using the Marriott next time I visit Guyana.

Friends_and_family Family

10/10

Exceptional

02 Nov 2025

Chinelle

Fresh breakfast

10/10

Exceptional

02 Nov 2025

Deokie

Everything was good

Leisure Family

8/10

Excellent

01 Nov 2025

Therese

Shavona in housekeeping was amazing!! We travelled with our senior parents and she was so kind and patient with them and always made sure our rooms were spotless.

4/10

Poor

29 Oct 2025

Asif

Hotel really needs a upgrade. Entire property needs a make over.

10/10

Exceptional

29 Oct 2025

Rookmin

Staff was amazing and breakfast was great. We also had a very clean room

Leisure Family

8/10