Name: P&O Apartments Arkadia 5
Address: Słomińskiego, 7, Warsaw, 00-195, PL

8/10

Excellent

25 Sep 2024

Scott

Communication could be better

Our stay here was perfect for what we required. The appartment was showing signs of wear and tear but was ideal for the type of stay we were there for.
Communication upon arrival wasn't great. We initially went to the described address only to realise we had to go to the office to get keys (according to the booking info). After a 30 minute walk we were greeted to a closed office within the stated working hours. We finally got through via Whatsapp only to realise the flat was in a completely different location and that the keys were in a key safe at the flat. This was a bit annoying but as stated, all was well once we were in. I would stay again but would make sure to phone/message them before travelling to where you think the flat is.

Friends_and_family Friends

2/10

Poor

15 Jun 2024

panvira

The room was not clean. The bathroom toilet flashing broken. We stay 3 people but only have. 2 towels. The internet doesn’t work. Too complicated to get in to the room. Too much work. Very disappointed

Leisure Friends

8/10

Excellent

17 Apr 2020

Mark

Spacious bright all mod cons apartment near centre

Spacious bright apartment with all mod cons. Easy to relax and take in views over the city. Fairly quiet despite location at a busy intersection with direct access to railway and underground. Short walk to the Vistula and 5 minute walk to shopping centre.

Business

4/10

Poor

27 May 2019

Verified traveler

Property was not suitable for three persons No privacy Property was not as described at time of booking Sofa most uncomfortable and low we were unable to sit on it Couldn’t get cooker or TV to work Despite three Emails and numerous unanswered phone calls we had no option but to eat out all the time Is an ideal apartment for two persons no more

Leisure Family

2/10

Poor

20 Mar 2019

Verified traveler

The flat was very dirty. The person (Bartusz) who checked us in didn´t really understand English and when my girlfriend spoke to him in Polish he was very rude to her. He did not follow through on having our issues resolved, so we had to call back to get answers. The bed was broken. The showerhead holder didn´t work. The flat needs to be painted. The curtains are stained. There are no hooks on the walls in the flat or in the bathroom to hang jackets or towels. The flat looks nothing like the one used in the photo. We were moved on our last day; however, the flat also had many issues including kitchen cupboards being taped shut, other cupboards being locked with a lock and chain, holes in towels, and only one blanket for sleeping (maybe the others were in one of the locked cupboards?).

Friends_and_family Partner

8/10

Excellent

04 Mar 2019

cathy

Review

Great location within walking distance of Old Town and Jewish quarter and mall. We received the wrong wifi info and password, and the place could use a paint but overall it was more than adequate. A bit tricky to get into, but good instructions, although they didn't arrive until 1 p.m the day of our arrival.

Family

2/10

Poor

13 Dec 2018

Amin

Bad service and cleanness, heater does not work

Very bad apartment. It was not clean at all. Also they asked me to pay a deposit. Heater did not work. We used oven to warm up. Sofa bed did not work. Bad smell also. They only positive thing is that it is near arkadia mall which is amazing

Family

6/10

Pleasant

15 Sep 2016

allison

mixed review - accommodation + experience -

the accommodation itself would have been a 5, the circumstances for me made it less so. it was a very warm time of year and there is no air-conditioning in the apartment, also no fans, there was a balcony but covered with widows without instructions to open the complex mechanism. so it was very hot which took away the pleasure of staying here.
in regards to the check in and check out process. the customer experience could definitely be improved, it was a real inconvenience having to take a taxi to one location to collect the keys. then sign your life away without explanation with a substantial deposit. then to take another taxi to the apartment without anyone to point out the issues of the place - some broken furniture, how to operate the outside widows and the fact that the Internet WiFi did not work. This was disappointing, I called the 5 telephone numbers given to me and was sat stressed for 1 hour waiting for an answer, considering that I would need to check out and find an alternative.. when I did get an answer I was relived to find I had to switch the modem off and on again.. solved the WiFi problem but not my other concerns.
I don't want to sound negative.. the apartment really was great and a good option if
a. it's not summer (no alternative offers)
b. if you don't mind the risk of them charging you for damage you have not made (nobody turned up to check on my departure despite my request)
c. the fuss to check in elsewhere

8/10

Excellent

01 Jul 2015

Verified traveler

A weird place

Be aware that the check in place is at a different place from the location of the building. You have to take a taxi for about ten minutes to get there. There is only a security guy who can not speak English at the apartment. Other than this, the place is right next to a big shopping mall and the room is spacious.

10/10

Exceptional

28 Nov 2014

Peter

Apartment was \"Fantasticzny\"

The apartment was fantastic! Great location. 2 minute walk to Dw Gdanski for subway and trams and buses. 5 minute walk to a huge shopping centre with all sorts of shops, a food court and supermarket, which was great for self catering at the aparment. Interesting half hour walk to the old town that passes many sights and monuments. The 116 bus from Dw Gdanski goes to the old town, Lazienki Park, Wilanow (and the apartment where you pick up the key) so it is a very convenient location for seeing all the sights. And very easy to get to the main railway station if you want to do some day trips.
And the apartment itself is very comfortable, bed, sofa bed, cable TV, washing machine, oven, stove, fridge, bath and shower. Everything you need. I felt really and home staying there and would definitely stay again. Picking the key up could probably be a little easier but once that was done it was perfect from then on. I couldn't be happier.

10/10

Exceptional

16 Sep 2014

Cliff & Peggy

Apartment in very convenient location

A spacious well maintained apartment with all necessary facilities provided where you can make yourself very comfortable. Close to a tram, bus and metro hub which affords easy access to Oldtown the CBD and Centralna rail station. The extensive Arkadia shopping centre it's a mere 10mins walk away. 24 hour security guard, dead locks on all entrances and CCTV plus safes in all rooms ensures personal safety.

10/10

Exceptional

03 Sep 2014

Georges

Great place

First there is no hotel staff, you have to pick-up the key from an agency
I hope they would give better information.
the apartment is near a Metro station (very convenient) and near a big shopping mall (arkadia mall)
A bit noisy (street apartment but it's ok)
I had issu about the place number is it 5 or 7 (i waited maybe an hour to find out)
Internet was very good, once you know you have to turn the power on.
Great place to stay

6/10

Pleasant

07 Jun 2023

Anna-Lena

Boende med förbättringsbehov

Lgh vi såg bild på och bokadr var inte samma som vi fick. Bäddsoffan var knarrig och behövdes allmänt bytas ut, precis som kuddarna. Elsladd vid lampa över diskbänken var trasig. Smutsiga glas. Ventilationen fungerade inte. Kraftig trafik utanför men mycket ljudisolerande fönster. Frysen behövde absolut frostas av om man ville använda den.
Vad som skulle varit bättre: se ovan plus två krokar på väggen i badrummet så man slapp ha handdukarna ute i rummet på tork. Info om hur TVn fungerar, gärna en karta med info om intressanta platser att besöka.

Friends_and_family Friends

6/10

Pleasant

06 Oct 2020

Marcus

Sehr zeitintensive bis man drin ist, viel Türen mit code. Vom Portier wird man angeschnauzt, weil man die Parkplatz Nummer nicht erhalten hat.

Self

2/10

Poor

14 Jan 2020

Rickard

Not happy what compensation

The code sent over by e-mail didn’t work. Took us more then 1 hour to get in. When inside the promised free parking didn’t exist. Had to buy a non secured parking outside.

Service was lousy as we got minimum help.

Also the password to the WiFi that were sent over didn’t work.

Friends_and_family Family

4/10

Poor

26 Nov 2019

Maciej

Bałagan i chaos

Brak informacji mailowej dotyczących zdalnego zameldowania i brak kontaktu z operatorem - konieczność dotarcia do biura obsługi w centrum Warszawy aby otrzymać instrukcję. W otrzymanej instrukcji błędnie podane kody do wejścia. Oczekiwanie pod drzwiami i znowu brak kontaktu. W sprawie uzyskania dostępu do parkingu podziemnego znowu niekompetencja obsługi.
Proces odbioru kluczy i dostania się do apartamentu trwał w efekcie dwie godziny!!!
Stan obiektu - średni minus

Business

2/10

Poor

27 Aug 2019

Malgorzata

Zdecydowanie nie polecam

Apartament był niezgodny z zamówieniem, powinien posiadać widok na centrum warszawy a zamiast tego otrzymałam widok na tory kolejowe Warszawa Gdańska. Okna w apartamencie nie były myte chyba od ubiegłego roku więc i tak niewiele było przez nie widać. Reasumując nie polecam tego miejsca zarówno z uwagi na cenę jak i standard obsługi.

Friends

8/10

Excellent

24 Jun 2019

Verified traveler

Getting a bit old. A few items in need of upgrading. Including coffeemachine and the kitchen sink. Some of the blinds in the rooms also was broken. No biggies, but would be an awesome appartment with a few minor improvements.

Leisure Family

10/10

Exceptional

19 Nov 2018

regine

Sejours varsovie

Nous avons passé 2 nuits dans cet appartement
Nous n avons pas eu l appartement qui correspond aux photos
Il était simple et sans aucun rapport avec les photos
Il y avait 1 lit double et 2 canapés convertibles
Une cuisine équipée et une salle de bain avec baignoire
L appartement était propre
tres bien placé par rapport a la vieille ville et a proximité du centre commercial arkadia
Métro et tramway au pied de l immeuble
Il y a également une boulangerie
Immeuble bien sécurisé avec un gardien dans le hall d entrée d une impolitesse comme j ai rarement vue
Les clefs sont a retirer a l agence rue corraziego
Nous avons eu un bon acceuil et la remise de clefs a été assez simple
Pour le départ , pas besoin de retourner a l agence , nous avons déposé les clefs dans la boite aux lettres
Pour résumé , en rapport qualité prix
Je pense que c est relativement intéressant
Une petite déception sur le standing auquel nous nous attendions , mais le prix tres attractif , la localisation , la proximité du metro font que je conseillerais une réservation

Friends

2/10

Poor

21 Apr 2018

ros

Professionalità e assistenza ZERO

La responsabile e una inetta al lavoro con il pubblico, non sono riusciti ad agevolare le mier richiesta.
Pagato in anticipo su Expedia, a volevano il pagamento di nuovo.
Cauzione di 700 lot, ok va bene ma li volevo dare i contanti, la restituzione poteva avvenre solo ale 16:30 del giorno dopo. Secondo loro dovevo stare in città fino a quello'ora, impossibile dovevo procedere con il viaggio. I toni si sono leggermete alzati, tanto che la signora voleva chiamare la polizia... ahahahah. solo perche insistevo sul fatto che mi servire lasciare l'alloggio la mattina presto. Per evitare mi sono girato e me ne sono andato, Amen perso soldi... L'assistenza di expedia e stata gentilissima e professionale. Ha ribatito le cose che le ho riferito dopo la loro chiamata...