Name: Astral Palma
Address: Kamen St, 11, Eilat, 81102, IL

10/10

Exceptional

14 Dec 2023

Psachyah

The best

10/10

Exceptional

17 Apr 2023

Eliran

Great service, was very kind and thoughtful.

Friends_and_family Family

10/10

Exceptional

30 Mar 2023

NATE

Great experience even on one night stay.

10/10

Exceptional

12 Dec 2022

Idan

Great

Very nice hotel in the center, big and cozying rooms, delicious breakfast, great service..

Business

2/10

Poor

23 May 2022

Gil

The hotel is not a 4 star hotel, I would barely give it 2 stars. The hotel is extremely dirty and more of a hostel look then a \" 4 star hotel\". The sheets are dirty, the walls have stains all over, the bathroom looks disgusting. We had to leave due to a lack of hygiene maintained by this hotel. The front desk was not looking to accommodate or offer any alternatives.I would stay far away as there are much better hotels in the area!

Leisure Family_with_children

8/10

Excellent

11 Dec 2021

Victoria

תמורה מצויינת לכסף

קיבלנו חדר משופץ חדש
ארוחת בוקר מצויינת
צ’ק אין חצי דקה אבל אין חניה ולא עזרו עם המזוודות.
אין בידוד רעשים ושמענו את השכנים בחדר הסמוך
תמורה מצויינת לכסף. מומלץ

Partner

10/10

Exceptional

21 Nov 2021

Moshe

High level of service

Reli at the reception was really supportive and her level of service was great
Bath was little small

Partner

8/10

Excellent

18 Nov 2021

Liliane

Good hotel and location.

It’s a good hotel.It was silent and with a very good breakfast. The room is modern with a living room and very small balcony.

Friends_and_family Friends

2/10

Poor

29 Sep 2021

Fredi

Very disappointed !!!

The hotel is old
We had bedbugs on the bed
Large load in the dining room
The food is not tasty
People played loud music under the window of the room all night
People played music from speakers in the pool
Very disappointed !!!

Friends_and_family Family

8/10

Excellent

24 Sep 2021

Dori

Nicely refurbished. Good location near Ice Mall. Pleasant stay

Partner

10/10

Exceptional

03 Aug 2021

irena

היינו 2זוגות עם 3ילדים כל זוג , מאוד נהננו מהחופשה , חוץ מציק אין שהיה ארוך וקבלת חדרים מאוחרת אבל קיבלנו פיצוי על כך. חדרים נוחים , אוכל טעים מאוד , צוות מאוד אדיב ומיקום של המלון מצויין
תמורה טובה למחיר

Friends_and_family Family

4/10

Poor

23 Jul 2021

noam

החדר הקטן ביותר שנקלתי בו

חדר קטן מאוד וצפוף
רעש חזק מהמלון אין לחדרים בידוד
אין מרפסת

Business

8/10

Excellent

29 Mar 2021

Dana

Nice place

Overall good. At checkin, it was very noisy and the host didn't give the usual introduction info like bewakfast times, wifi code etc. I had to ask specifically. Also i called to ask foe help to put away the sodabed and no one arrived. I called hours later and again, no one arrived.

Friends_and_family Family

4/10

Poor

05 Aug 2020

Alexandr

חופשה משפחתית

קבלת חדרים מאוחרת , חצי שעה אחרי הזמן שהוגדר , נאלצנו לשבת שעה בלובי ולהמתין. ניקיון חדר מזעזע , רמת תחזוקה ירודה - פותחים את הדלת לאמבטיה והידית נשארת ביד...
חדר קטן וצפוף . ארוחת בוקר סבירה.
מיקום מצוין - קרוב לכל מקום

Friends_and_family Family

10/10

Exceptional

30 Jul 2020

Uri

מלון טוב במחיר הוגן

מלון ברמה מתאימה ל-4 כוכבים.
חדר גדול ומרווח. בריכה גדולה ובריכת תינוקות. צריך לשפר את ארוחת הבוקר. לא מכינים חביתות. אין מגישות למילוי מים לשתייה. תמורה טובה עבור הכסף.

Friends_and_family Family

4/10

Poor

29 Jun 2020

David

NO PARKING!!!!

First... there is NO PARKING. The hotel advertises free parking, however it has only 30 parking spaces in which half are reserved for employees. We had to pay 60 shekels a day in a parking lot in front of the hotel.
Second... the pool is very small and they put some kind of protection on the border that looks like you are going inside a “pool prison”.
The rooms are renew and the cleaning was good. Breakfast was ok, the normal international breakfast.
Anyway, this a hotel that you should stay only if you like a lot of people together, kids running for everywhere, families smoking in all places, teenagers smoking hashishi and drinking around pool. And of course loud music all the time.

Partner

10/10

Exceptional

07 Jun 2020

Emanuel

everything was good , good hotel , clean , good stuff , excellent food

Partner

6/10

Pleasant

27 Dec 2019

danut

Old furniture, the hotel needs renovation

Friends_and_family Family

2/10

Poor

15 Nov 2019

Verified traveler

Nightmare

The second day of my stay was a complete disaster. The hotel was setting up for a concert right outside my room in the early morning. Towards the afternoon the were doing sound checks with blasting music. At night a full concert was going on until 1 am to the point were my room was vibrating.
This is unacceptable!

Self

6/10

Pleasant

05 Nov 2019

Verified traveler

Good but unfortunately less than exepted

The hotel and especially the pool wasn't clean. The children club was unprofessional and the responsible didn't do anything with the kids and the food was not fresh (in the second day better but still). The staff easn't too nice, the gave service but we dodn't feel they happy to serve the guests in the hotel.

Family

6/10

Pleasant

23 Sep 2019

Verified traveler

Nice location- very very close to tha Ice mall. Breakfast was disappointing. Overall, the hotel is clean and nice, the food need some improvement.

Partner

10/10

Exceptional

24 Aug 2019

Amitai

מלון למשפחות

מלון טוב למשפחות
החנייה בעייתית (לפחות באוגוסט)

Family

2/10

Poor

01 Jul 2019

Verified traveler

I will never go back there. They don’t have housekeeping on Saturday And they didn’t say anything about it before. The ice machine got broken and instead of giving me ice from the dining room they sent me to buy at the store. And the worse part is the workers there have no manners one of them open my room door without even knocking while my girlfriend got dressed up. And instead of say sorry and leave he start asking questions while I pushed him out and close the door on him. I will not return to this hotel and none of my friends.

Friends_and_family Family_with_children

6/10

Pleasant

26 May 2019

Kasia

בית מלון נמצא במיקום מצויין, שירות מצויין, חדרים דורשים שיפוץ מידי, ריהוט משנות ה80

Family

6/10

Pleasant

20 May 2019

Verified traveler

The pool area was nice and so was the location, however, the rooms need an update on furniture.

Leisure Friends

10/10

Exceptional

09 Apr 2019

KEN

Staff were very friendly and exceptionally helpful. The room was a very nice size, clean, and breakfast was excellent . Very happy stay.

Leisure Family

10/10

Exceptional

13 Mar 2019

Verified traveler

Staff were very friendly and exceptionally helpful. Choice at breakfast very good. Food fresh and well presented. Suite was comfortable. Would return.

Leisure Partner

10/10

Exceptional

09 Nov 2018

Jamie

FANTASTIC HOTEL

Partner

10/10

Exceptional

07 Nov 2018

Judy

The staff went out of their way to accommodate us in every way. Very helpful with all reservations and restaurant suggestions. If you want newest furniture and Western luxuries, you will pay much much more. The staff was great, the housekeeping was very fine. Huge, full breakfast buffet included. I highly recommend this place.

Friends

2/10

Poor

18 Jul 2018

Ilana

COCKROACH INFESTED!!

I was horrified by this hotels cleanliness!
We have found 7 cockroaches in our room! some still alive!
When i approached the hotel they said they couldn't do anything about it because we were staying in the room!
So we vacationed with big nasty cockroaches the entire stay!
It was very disappointing, and defiantly not worth the money!
on the second day of the stay, they had to close down the boating area because one of the workers got sick and didn't have a replacement, so we didn't get to enjoy that either.
the room service was a disappointment as well, we asked for towels we never received, several times!
The bathroom was a disaster! the tiles were broken, the sewer was open, and pieces were missing from the shower head.
overall DISAPPOINTING to say the least!

4/10

Poor

06 Feb 2018

Verified traveler

Lack of Communication

We booked the Astral Palma Hotel 3 weeks before our vacation and when we arrived at the airport in Eilat we took a taxi to the hotel. When we arrived at the hotel, we saw it was closed and under construction. We were left standing there with all our suitcases not knowing what to do. We had to call another taxi who took us to Astral Nirvana, but when we arrived there they told us they will put us up at a different hotel Astral Maris. It was a very disappointing experience that put a damper on our vacation. The hotel never bothered to let us know that they will be closed under construction. We were stranded and had to scramble to figure out what to do. We had to pay for a taxi to take us to 3 different hotels.

Family

6/10

Pleasant

13 Jul 2017

Michael

Chip hotel for short stay

We stayed for one night, the room was big enough for four of us - two rooms with one double bed and two separate beds for the kids.
Check in took 15 minutes
Towels weren't clean and had holes
Breakfast - disaster , everything was uneatable
The pool - ok
The location - walking distance to the sea, very close to shopping mall
TV - one didn't work, the second one had awful quality
After midnight was music in full volume for at least one hour, we couldn't sleep

Family

8/10

Excellent

02 Jun 2017

Lean

Great for a small vacation

The hotel over all is great. The rooms are a bit out dated.

Family

2/10

Poor

12 Jun 2016

shlomi

The last place to be in.

It was one of the horror hotel stay.No parking. They told us to park at street- 65$ fine. The room wasn't ready. We waited 45 minutes for preparation . Slow check in.elevator stop working-had to go for floor 3 with all stuff. Not clean.surely not the hotel it was 6 month ago....

Family

6/10

Pleasant

16 Mar 2015

Cate

Bounced three times

We booked our family into the Astral Marina. One week before leaving we were told we had been moved to the Astral Village because of renovations. When we arrived were informed that this too was undergoing renovations. We were taken to their basic original hotel with much lower grade facilities and location. We felt short changed so they gave us free meal vouchers which was better than nothing. However, it was a fairly big disappointment. When one travels half way across the world expecting something good and end up with something schlocky, it's just not great.

10/10

Exceptional

31 Dec 2019

elina

היינו יומיים במלון עם ילדים הצוות היה מאוד נעים ושירותי חדרים נקיים בריכה ומוזיקה מאוד נעימה החדרים מרווחים. אהבנו ונחזור.

Friends_and_family Family

8/10

Excellent

14 Oct 2019

Alexey

Неплохой отель

Хороший бюджетный отель для короткого отдыха с семьей в удачном месте. Роскоши нет,но что надо все имеется. Персонал старается помочь.

Family

6/10

Pleasant

18 Sep 2019

Artiyom

Невкусно!!!!

Третий раз отдыхаем в эйлате, и впервые такая невкусная еда(( было неплохо только на ужин в шабат! отель конечно никак не тянет на 4звезды, пошарпанный, мебель и туалет-ванная все ооочень скромненькое, троечка всего лишь! Хотя фотографии на сайтах отличные. Уборку в номерах не делают! Только по запросу, мы на третий день попросили убрать в номере и оказалось что нашего номера нет в списках на этот день, убирают только после отъезда (((

Partner

10/10

Exceptional

30 Aug 2019

מורדי

אחלה מלון

החויה שלי מהמלון הייתה מהממת..שירות מושלם.. צוות אדיר.. המשפחה שלי נהנתה ולי הייתה הרגשה מעוחה אשמח לחזור בשנה הבאה :)

Family

8/10

Excellent

06 Jan 2019

Barbara

Ligging hotel is prima. Goed zwembad ook.
Let wel op bij boeken voor meer mensen. Hotel biedt slaapbank gewoon aan aan 2 persoonsbed. Na zoeken op drie twee persoonskapers deed hotel een aanbod wat bij aankomst bleek een soort appartement te zijn met 2 slaapkamers en in de kleine woonkamer een slaapbank. Voor 6 personen ook maar 1 wc en doucht. Beetje behelpen.... we boekten aldaar een extra 2 persoonskamer erbij. Wij kregen daarop wel iets korting op die kamer...

10/10

Exceptional

30 Nov 2018

Verified traveler

Mooi hotel, goed gelegen. Super vriendelijk personeel. Perfect ontbijt. Mooi zwembad.

8/10

Excellent

02 Mar 2018

D M ENGINEERING LTD

В начале у меня было много претензий но потом они

В начале у меня было много претензий но потом они справились пересели меня в другую комнату и в общем было совершенно неплохо средне оценка я довольна

2/10

Poor

05 Nov 2017

Ruth

un vrai cauchemar, je le déconseille

Arrivée à l'hotel, le receptioniste me demande d'ajouter 135 dollars de plus pour mon fils de 6 ans pour les 3 nuits, car la chambre ne peut accueillir que 2 personnes, alors que je suis accompagné de 2 garçons de 6 et 7 ans.
Je voyage un peu partout, c'est la première fois que je rencontre des personnes incompréhensibles qui ne pensent qu'à se faire de l'argent sur les dos des touristes. J'avais deja payé à l'avance, accompagnée des enfants, je n'avais pas d'autres choix.
L'Etat vétuste du mobilier et de la salle de bain ne justifie pas le cout exorbitant que j'ai payé
Petit déjeuner basique
Mon fils a retrouvé un gobelet en plastique dans la piscine.
Le deuxième jour, notre chambre et salle de bain n'ont pas été nettoyés du tout
L'hotel a besoin d'une rénovation pour être une vrai hotel 4 étoiles.
La vision de cet hotel est à revoir

2/10

Poor

16 Oct 2017

kob

נורא ואיום בגלל הרעש

נורא ואיום, מלא רעש מהצוות בידור ברחבת הבריכה, לא נותנים לישון עד 10:30 בלילה וגם בצהריים.
יש לאפשר לצוות בידור לעבוד במקום המיועד ולא מתחת לחלונות של החדרים

Family

2/10

Poor

30 Apr 2017

cedryc

Déplorable- horrible

Accueil déplorable
Chambre et hotel sal
Eau de douche qui coule dans la salle de bain
Petit déjeuner de mauvaise qualité
Très bruyant la journée avec musique à fond autour de la piscine

Family

8/10

Excellent

19 Apr 2017

Yossef

בסך הכל היה בסדר גמטר נהננו מאוד

Family

6/10

Pleasant

14 Apr 2017

Ariel

bed bugs :(((((