Name: Comfort Inn Auburn-Worcester
Address: 426 Southbridge St., Auburn, 01501, US

6/10

Pleasant

19 Jul 2026

Stephen

Breakfast was not the best I have had. The sausages were stone cold inside, not heated long enough

Self

8/10

Excellent

19 Jul 2026

Michele

The hotel was fine but when you serve hot water for tea you need to make sure it was only water in that pot. When I filled my cup yesterday the water was a little brown and smelled like coffee. I don’t like coffee. I’ve found this slot. Simple thing but makes a difference to some
Also no one should be knocking on your door at 2am

Self

6/10

Pleasant

18 Jul 2026

Andrew

Property was convenient for our travel needs. Staff was great. Breakfast needed some help. Property could use updating.

Business

6/10

Pleasant

18 Jul 2026

Joshua

Traveled with a group of 21 people. The staff were gracious and helpful. The breakfast was adequate but didn't change at all for the entire stay. The rooms are comfortable but a little dated. Could use updating.

Business

4/10

Poor

15 Jul 2026

Aybars

There was blood on my bedsheet. So gross. The manager tried to give me some money back but because it was booked thru Expedia they couldn't. She gave me a snack bag and a late check out (which I only got because of the blood on the sheet- I asked before I noticed it and was denied) for my trouble. Assistant manager likes to say no to customers asking for things. On the bright side, the breakfast wasn't terrible.

Family_with_children

6/10

Pleasant

15 Jul 2026

Carmen

Even though the staff were friendly, they need to clean the bathrooms better. They wrote down my complaint, but the bathroom was still dirty. They need to be more thorough especially with the toilets.

Family_with_children

6/10

Pleasant

14 Jul 2026

Paul

N/A

Self

10/10

Exceptional

13 Jul 2026

Heath

Every thing was great

Family_with_children

2/10

Poor

13 Jul 2026

Alison E

I was given a room for a disabled person. No disrespect to people with disabilities but it wasnt designed for me.

8/10

Excellent

13 Jul 2026

Akiko

The door is thin that noise from cleaning staff was a bit loud in the morning.

Partner

2/10

Poor

12 Jul 2026

SHARON

You staff canceled my reservation without notification. I came in after midnight to have no room. You will not get my business at this location or even recommendation.

Partner

6/10

Pleasant

11 Jul 2026

Stuart and Alicyn

Hotel was clean but worn.

10/10

Exceptional

10 Jul 2026

Christina

Nothing to change. Excellent service and stay. Thank you.

Self

8/10

Excellent

05 Jul 2026

Marc

This hotel continues to be a quality place to stay. Good staff, amenities, and the buffet breakfast is always a good way to start the day.

Staff also recently helped me find a lost necklace that I left behind by accident. Teamwork and communication achieved this positive outcome.

Self

8/10

Excellent

05 Jul 2026

Marie

My travel partner ran into a problem with an overheated room that the staff did not make much of an attempt to resolve until I persisted in pressing for a new room. All that being said, I WOULD stay here again because the manager followed up with me over the course of several days. I felt as though he really did want to ensure me that he plan to resolve the problem with his employee. It was great to see someone take pride in his organization.

Friends

2/10

Poor

04 Jul 2026

Michelle

I stayed here for 5 nights for a funeral in the area while I was at a funeral I had an item stolen out of my room. Every day my key wouldn’t work after returning to my room the bathroom was disgusting with the shower wouldn’t drain and a huge clump of hair was found floating in the tub the toilet was clogged and wouldn’t flush etc.

Self

8/10

Excellent

03 Jul 2026

Ginny

We only stayed over for 2 nights, but no one asked or knocked to see if we wanted, needed anything done in the rooms.The bathrooms could have been cleaner and more updated.
Check in was a bit rocky, but the desk clerk managed to salvage the stay with 4 acceptable rooms. Breakfast service was compatible with other motel chains. Laundry was not applicable to our short stay.

Family

6/10

Pleasant

28 Jun 2026

Paul

Staff was great!
Property was in a bit of disrepair.

Partner

10/10

Exceptional

24 Jun 2026

Steven

All I can say is the people and the facility are great now the breakfast on the other hand is reasonable except for the hot items like the eggs are squishy, watery, spongy, and gross

Self

10/10

Exceptional

23 Jun 2026

Michael

The staff was very nice, our room was clean and comfortable (although no closet to hang clothes!). The breakfast was very good with some nice options - fruit, yogurt, waffles, French toast sticks, sausage, toast, juice. Would recommend to friends coming this way!

Partner

4/10

Poor

23 Jun 2026

Elaine

Questionable characters hanging out at front entrance, bathroom tub rusty, light in bedroom wasn’t working. Breakfast was your typical soggy eggs and mystery meat.

But it was clean and close to the highways.

Partner

6/10

Pleasant

23 Jun 2026

Doug

Breakfast was average

Room was dated!

Partner

8/10

Excellent

22 Jun 2026

Blake

Clean room

Self

10/10

Exceptional

18 Jun 2026

Robert

Everything was very clean. The staff was always willing to answer questions and help. I enjoyed my stay. The breakfast was fabulous too. Really nice place to stay.

Self

8/10

Excellent

11 Jun 2026

Sheryl

Decent breakfast and room. My only complaint was the door handle was broken but still worked.

Family

6/10

Pleasant

11 Jun 2026

Mariam

Staff was nice, beds were comfortable, parking is easy, price is good, breakfastis nice to have. I was barefoot on the carpet once and it felt off like it had been wet so I felt iffy and kept socks or shoes on after. Bathroom seemed clean but needed maintenance. They charged an extra fee of $4 and change and said I wouldn't get a receipt when I asked because I booked through Expedia, so I asked what the charge was for...the room key and having a safe in the room. Can they charge extra? Sure. Do they tell you in the fine print? Yes (though I missed it and had asked the check in person if anything extra is being charged other than the deposit and she said no). Is it a lot? No. But do I find it objectionable that I'm renting a hotel room and getting charged extra for the means to get into the room (that only worked 1 out of 10ish tries, despite getting them replaced at one point)? 💯

Family

10/10

Exceptional

07 Jun 2026

Linda

I noticed some surface mold on the ceiling in the bathroom. Otherwise, everything was great.

Self

4/10

Poor

07 Jun 2026

Joe

vending machines didn’t work right .
Check out was at 11 n one of the cleaning lady’s just open the room door with out even knocking.so we told her we on the way out n then not even a minute later we heard a loud bang on the door it was one of the staff asking why we was still in the room .i thought it was really rude of him

Friends

6/10

Pleasant

06 Jun 2026

Natale

Room was clean. Breakfast was average

Family_with_children

10/10

Exceptional

06 Jun 2026

Jennifer

Great stay for one night. Will definitely come back for another stay next time we are in town.

10/10

Exceptional

04 Jun 2026

Daniel

It was a nice enough property for a good price. I would stay again

10/10

Exceptional

03 Jun 2026

Alexia

It was perfect for what we needed. A clean, friendly place with an efficient process and staff. We were a late check in because of traveling distance and it was extremely smooth. Thank you for making our stay convenient and pleasant.

Family

10/10

Exceptional

03 Jun 2026

Nicholas

Chill spot

Family_with_children

8/10

Excellent

30 May 2026

Jo-Ann

The room was clean and the staff were very pleasant

10/10

Exceptional

29 May 2026

Tiffany

Great price great stay

10/10

Exceptional

28 May 2026

Saleh

Na

8/10

Excellent

28 May 2026

Ibrahim

Free parking , free brakefast, good location , room was ok, many restaurant near. Solo trip, overnight is ok. I will stay here again.

Self

4/10

Poor

27 May 2026

Joseph

Only stayed here because nothing else was available for my daughter’s graduation week. Walking into the lobby it smelled like a nursing home and cleaner products. Only 1 elevator. Check-in took too long, but checkout was fast. They charged my card temporary $100 incidental fee for each of 2 rooms which hit my credit card as a charge. 2 bus days later it hasn’t been refunded yet. Found a small bug on bed, and bigger one in tub. AC in one room did not even turn on, electric outlets on one side of room did not work. Picture missing from wall with bracket showing. Outdated bathroom had ugly drop ceiling. Didn’t feel clean and room had a residual smoke smell. Continental breakfast was okay and appreciated but not great. Will never stay there again nor at a Comfort Inn. I knew what I was getting but really had no other choice. But I expected the basics to be met. Very disappointed.

Family

10/10

Exceptional

26 May 2026

Ahmed

Very welcoming

Family_with_children

10/10

Exceptional

25 May 2026

Manuel

Everything was great

Partner

6/10

Pleasant

25 May 2026

Herson

Ok

Family_with_children

8/10

Excellent

24 May 2026

George

Hotel is very convenient to route 290 and just about 10 minutes from the ballpark if that’s where you’re headed. Room was simple and clean, Desk staff was very nice.

Self

10/10

Exceptional

24 May 2026

Tami

Room was very clean and yhe staff was very helpful on multiple things. It was a quiet and very comfortable stay.

Family

8/10

Excellent

24 May 2026

Patricia Ann

Nice hotel. Close to DCU in Worcester. Room was comfortable and clean. Breakfast choices were good. I was the first to arrive for breakfast due to early departure, food was still cold. Would have been great if I waited a little while. Otherwise, a good stay.

Family

6/10

Pleasant

21 May 2026

Margaret

Bed clean and very comfortable. Glad to have an iron and ironing board, and laundry bag. Water from sink didn't taste good- spit it out. Big problem: drain pipe directly under the stopper needs to be scrubbed or replaced. Every time I ran water, fumes from mold or mildew came up.

Suggestion- you need to make wider bathtub nonslip strips.

I tried to buy bottled water with my credit card- I tried several- but they were all out.

Breakfast- hash browns had black on them- not from being burnt.

I was disappointed in your facilities, as I've used Comfort Inn before, and it was always nice. For $245, and a breakfast straight out of mcD's, it was way overpriced-it should have been less than half of what I paid.

Self

6/10

Pleasant

21 May 2026

louise

I was there for a 5 day stay
Wanted my room cleaned everyday
Would like to have had it vacuumed at least once 🤔.
Didn't happen ..

Self

8/10

Excellent

19 May 2026

ANNA

Room was relatively clean , typical breakfast , very nice serving lady , overall good for short stay

Friends_and_family Family

10/10

Exceptional

19 May 2026

Fatima

Friendly and helpful staff, good amenities.

Self

8/10

Excellent

18 May 2026

Ahmed

The staff members were professional

Friends

10/10

Exceptional

18 May 2026

Eve

Rooms very clean, hotel reception area very nice, front desk very accommodating. Would stay there again!

Partner

2/10

Poor

18 May 2026

Laurie

Horrible in EVERY aspect, mostly the customer service

Family

8/10

Excellent

17 May 2026

Staci

Staff was friendly. Room might have been remodeled recently. It was nice. The shower was nice. The complimentary breakfast was good.
The walls were thin. Could hear many people in their rooms. Many people were loud walking up and down the hallway. I had to shove towels under the adjoining door as the people next door were having a very loud good time, including s_x. Im so glad it didn't wake my kids up.

10/10

Exceptional

17 May 2026

Judith

Staff was very pleasant and the room was great. The bed was very comfortable

Friends_and_family Family

6/10

Pleasant

16 May 2026

winnifred

Okay

Self

8/10

Excellent

15 May 2026

Peter

Convenient location. Good breakfast

Self

6/10

Pleasant

12 May 2026

Mitchell

Place was decently located , and clean.
Check in took way to long , along with key issues.

Friends_and_family Friends

8/10

Excellent

12 May 2026

Ronald

Rooms were clean and well kept. The beds were so comfortable. We didnt stay for breakfast but saw a area. Liked that there was lemon water and coffee in the common area.

Partner

6/10

Pleasant

08 May 2026

Mark

Too expensive

Partner

10/10

Exceptional

07 May 2026

Luz

Volvería sin duda!! Todos muy amables, limpieza, SUPER desayuno, café todo el tiempo, en las tardes ponen unas galletitas en el lobby en fin lo amé!! Tiene un mall que vas caminando, hay un Starbucks a 1 minuto caminado (para los amantes del concepto, pues para mi el café y te del hotel estaban super)

Friends_and_family Family

2/10

Poor

06 May 2026

Laquane

Clean Room / Good breakfast/ Front Desk Manager who was just hired is very rude , disrespectful a liar and discriminate other than that the hotel is great

2/10

Poor

05 May 2026

Laquane

The need a better manager

Self

8/10

Excellent

03 May 2026

Megan

Staff was very nice and informative. Room was clean, not brand new but fine. Bed was very comfortable. Nice spread for breakfast. I was in a hurry so I grabbed a bagel and a coffee but they had many more options. Parking was easy, small lot.

Family_with_children

6/10

Pleasant

02 May 2026

Carlotta

Property was clean, parking was included which was nice, rooms where clean as well. Check in took a while though, had to wait in line for a good 15-20 minutes because only 1 person was running the front desk.

Partner

10/10

Exceptional

02 May 2026

Akinyemi

The pricing is reasonable, clean property and friendly staff

Partner

8/10

Excellent

01 May 2026

Kevin

solid remodel

4/10

Poor

01 May 2026

Michael

I like the price.

10/10

Exceptional

30 Apr 2026

Francisco

I was skeptical at first, but the reviews were correct, this place is a little gem! The breakfast was fantastic (not a 5 start continental), but it was good. The rooms were clean and the price was right. I overheard the cleaning crew discussing the cleaning strategies and made sure everything was clean, even the mirrors! The staff was great, you can tell they like to work there. I would book again.

Partner

10/10

Exceptional

29 Apr 2026

Teresa

Clean place. Good full breakfast free. Terrific staff. Overall good place to stay if you don’t want to break the bank.

10/10

Exceptional

29 Apr 2026

Elizabeth

I loved the cleanliness of this inn staff were very friendly lot of restaurants around the area I would definitely stay there again

Self

8/10

Excellent

28 Apr 2026

Martha

Safe parking area, close to downtown but not in it

Partner

10/10

Exceptional

27 Apr 2026

CARLOS

Super

Partner

10/10

Exceptional

27 Apr 2026

christine

Great stay while visiting colleges in the area. Will stay here again for Parents Weekends the next 4 years!

4/10

Poor

25 Apr 2026

Eugene

Everything seemed fairly clean for the most part. The beds were really uncomfortable and the bathroom had a lot of rust on every metal surface.

Partner

10/10

Exceptional

25 Apr 2026

Karen

Rooms were great, beds very comfortable.

Friends

10/10

Exceptional

23 Apr 2026

Jesus

Yes

Self

6/10

Pleasant

19 Apr 2026

Jennifer

This was my go to hotel when going to Worcester. This past visit wasn't the greatest.

Family_with_children

10/10

Exceptional

16 Apr 2026

Herold K Pierre

Very good experience

Family_with_children

6/10

Pleasant

15 Apr 2026

sara

Was placed in a room all the way in the back corner with the window facing the highway. Noise kept me up most of the night.

Friends

8/10

Excellent

13 Apr 2026

Ralph

Decor is good, and property is Clean. Staff is Friendly and helpful. However, there were minor problems with amenities. For example, the reason why the coffee maker did Not work when I first tried to use it was because you have to Flip a master switch first--that nobody told me about nor did any sign. Had to get front desk to help with that. Also, TV controller is somewhat erratic. You often have to push a button multiple times and change pointing angle to increase volume or power on/off.

Self

2/10

Poor

13 Apr 2026

Chris

To start, this trip was so my daughter and I could visit the college she will be attending in the fall after driving 11 hours. I arrive to a parking lot that has more empty spaces then full, the check in process was smooth the staff were fine. I get checked in and wait for what may be the longest elevator ever and as you’re waiting it makes the most god awe full sound. I finally get to my room only to find out I have one bed now I go back down stairs and will I’m waiting I hear some of the staff talk about a flooding now I get to the counter and explain the problem I then get told they have no double bed rooms because they were double booked. I then get told they can give me a cot, I explain that’s fine however I’m not paying the full price this is not what was agreed upon. The person at the counter was helpful and I explained that this is problem for the manager to solve. I was told she was on the phone and I patiently waited when Mary the worst manager that has no business being one. Comes out and I explain the situation to her response theirs nothing we can do, we don’t give discounts. I was told to pretty much deal with or get my money back and go find another hotel and when I asked for a corporate number I was told to google it. Don’t recommend the comfort inn at auburn Massachusetts

Friends_and_family Family

2/10

Poor

13 Apr 2026

Laura

The room was clean but had a musty smell to it, the mini fridge was in poor condition, and I had trouble sleeping because the walls are so thin I could hear the conversation, music, and tv in the room next door as if I was in the same room. I was charged an extra $2.28 after check-in for safe and keys but wasn't notified of the charge. When I asked for a copy of where it identified the additional charge, they weren't able to provide it and wouldn't reverse it. Staff was slow at check-in and rude when I asked for the $2.28 to be reversed.

Self

4/10

Poor

12 Apr 2026

Elizabeth

I booked a two bed room. When I arrived, I was told that it was not a guaranteed the room I booked would be available with two beds. I understand if I could not get a window view or a specific side of the building but to say this about a request for 2 beds is the most ridiculous thing I’ve ever heard. Tell me you don’t have two beds and I would have booked some where else. I never complain but it was the worst night of my night. The best theh could do was provide a cot. I booked two people and for a bed and a cot was not with it. Anyway, they said she can try to get me a two bed room tomorrow, however, once again said it was not a guarantee. The horrible night was enough for me. I booked another location for the additional night.
I’ve never experienced this before. Never again.

4/10

Poor

11 Apr 2026

Carolyn

Breakfast was ok, coffee was weak, rooms outdated

Friends_and_family Friends

8/10

Excellent

09 Apr 2026

Shannon

Clean room and only saw the front desk staff who was willing to accommodate our needs. It was business-friendly!

Business

8/10

Excellent

08 Apr 2026

Thanh

Good

4/10

Poor

08 Apr 2026

Sara

Positives: The staff were friendly and confirmed a request I had made when we checked in. The breakfast area was kept well-stocked. The beds were comfortable.
Negatives: I don't think the bathroom had been cleaned--there were hairs in the tub and the shower drain had a visible hair clog. There were crumbs on the vanity sink area. Furniture was adequate, but scratched or dented, could use an update. The mini-fridge in the room was loud.

10/10

Exceptional

05 Apr 2026

Christopher

The staff was very helpful

10/10

Exceptional

05 Apr 2026

Lisa

Always happy here!

10/10

Exceptional

05 Apr 2026

Caroline

The room was comfortable and clean although the light fixtures and fan in the bathroom to use some repair. The staff was wonderfully friendly and breakfast was tasty with good variety. A great stay while we visited colleges in the area.

Friends_and_family Family

10/10

Exceptional

04 Apr 2026

Gloria

Very good

8/10

Excellent

03 Apr 2026

Jasmine

Yes continental and great variety

Partner

2/10

Poor

03 Apr 2026

Amy

The place looks nice from the outside & the lobby is good. Staff were friendly. My room smelled and just felt dirty.

10/10

Exceptional

01 Apr 2026

Matthew

The breakfast menu was fresh and the parking waa safe and easy.

Family

8/10

Excellent

01 Apr 2026

Kathleen

Parking was easy. Staff was friendly and accommodating.

Family

10/10

Exceptional

29 Mar 2026

Mary

We had to book this room in the middle of the night due to another hotel being awful. The front desk person was so sweet and accommodating. She welcomed us and made sure we had everything we needed. The property was clean, and had everything we needed. The room was nice and comfortable. The breakfast was convenient and great.

Family_with_children

10/10

Exceptional

27 Mar 2026

Siobhan

Breakfast was more comprehensive than most. Because I cannot have any food with wheat sometimes it can be tricky for me to have options but there was eggs, potatoes and fruit which was perfect.

Business

10/10

Exceptional

22 Mar 2026

Anthony

Great room

8/10

Excellent

21 Mar 2026

Derek

Clean room. Door lock was a bit broken and the ac/heat was very loud. Staff friendly.

Friends_and_family Family