Name: Courtyard Worcester
Address: 72 Grove Street, Worcester, 01605, US

2/10

Poor

15 Jul 2026

Lynn

The ac thermostat was inoperable in my room, I called at 5pm, the front clerk said he’d send the engineer. NO person showed up during Z heatwave. Also , they say they have guest laundry which consisted of one washing machine and one dryer

Self

6/10

Pleasant

13 Jul 2026

Eileen

I think breakfast should have been included and for the price you paid for the room they should have stated that parking wasnt included.i also have never stayed in a place that they didnt have free coffee in the lobby .my husband at a test at umass main campus at 730 so we stayed at the courtyard Marriott because we also live over 75 minutes away.i didn't make coffee in the room because my husband was NPO after midnight.i was so disappointed that when we got back at 930am no coffee and breakfast closed we just packed up and left.I am disappointed because of need we had to stay there and i picked your hotel out of the 15 I looked at.Thank you for listening

Partner

10/10

Exceptional

13 Jul 2026

Emil

Very pleased with the staff the hotel and the rooms. Have stayed there a number of times and have not been to satisfied. Will be coming back August 2nd or 3rd. See you then

Self

8/10

Excellent

12 Jul 2026

Steven

Our room with a king size bed was a little tight. The bathroom is very good size. The mattress was excellent. The outside deck was nice but was lacking furniture. Just 2 chairs and a small table. The noise in the area on a Sunday morning was uncalled for. Why would you have grounds work being done with blowers at 9 am is just rude.

Partner

10/10

Exceptional

12 Jul 2026

Joshua

Stayed here several times and it's always a great experience. Clean room and staff is friendly and helpful. We'll continue to stay here in the future.

Friends_and_family Friends

10/10

Exceptional

07 Jul 2026

Tom

Everything was clean & fresh

Family

6/10

Pleasant

03 Jul 2026

Demetrius

The hotel is dated and we had to drive around for 15 minutes looking for packing.

10/10

Exceptional

29 Jun 2026

NEAL

Very helpful staff and the accommodations were great.

Family

4/10

Poor

28 Jun 2026

Carlos

I was at located on first floor and definitely is not a good recommendation because you can heard everything from hallways, second floor and street level and also equipment was no attached in tile wall on the correct and secure way, and it broke and I fell into the shower floor causing scratches in my back and I hope it doesn’t cause any other damage in my back on the long term but if I need I will go to doctor to check my self if I have pain the next day

Partner

10/10

Exceptional

21 Jun 2026

Elena

Location and service

Family_with_children

4/10

Poor

07 Jun 2026

sherri

Room was clean and plenty space… but we did have a few issues to speak of. We arrived late the first night. We checked in and brought our things to the room. From the balcony (nice bonus to have!) we could see people in the courtyard using the fire pits. We gathered a few things and went to enjoy that area. When we got there the fires were out. I asked at the desk and was told they were closed since 10pm ( we had seen them on well after that) and that they were out of fuel. She could not give me info on if they would be open the rest of the weekend or times.
The next day we also arrived late after a long day of judging a local competition. There were no parking spaces available at all. There were even cars already parked in every space big enough for a vehicle that wasn’t an actual spot. I had paid for parking, so went inside to ask what to do. I was directed to park my car either on the Main Street of an urban area or a parking garage the next block over. These options would have both cost additional money when I had chosen this hotel specifically to have a safe place to park and had paid for that spot… I will give credit to the staff member that offered to move his own car to allow me to park when I pointed out that I am disabled and unable to walk from the next block with bags, etc.
When we made it to the room that night it was to find that the room had never been cleaned or trash emptied or towels replaced!

Business Friends

10/10

Exceptional

04 Jun 2026

David

Quinena-Marie ( Q ) helped very much juggling checkins and the mismatch between hotems.com and your system which dropped my payment for some reason.

Friends_and_family Family

6/10

Pleasant

31 May 2026

James

The room was average. After paying in advance for the room I discovered that there was a $15/day charge for parking and all food was charged to the room or paid for in cash. No breakfast included. Perhaps I overlooked this when making the reservation.

Partner

10/10

Exceptional

30 May 2026

Ismael

Clean room and very comfortable bed

10/10

Exceptional

28 May 2026

brian

Solid

Family_with_children

8/10

Excellent

24 May 2026

Christine

While not the fault of the hotel itself the baseball tournament Shenanigans were too much for anyone not part of that group to handle including staff. There was absolutely no chance to enjoy a drink at the bar or have dinner since they had to shut it down due to unruliness and forget about enjoying a breakfast there this morning.

6/10

Pleasant

18 May 2026

Elizabeth

Hotel is very convenient to WPI and staff were very friendly. Rate was reasonable. We have stayed there before, but remember a better experience. The chair in our room was old and tattered. The ceiling had what appeared to be water damage and needed painting. The room was small. The refrigerator was so loud we unplugged it. The a/c was so loud we shut it off.

Family

8/10

Excellent

16 May 2026

Shayna

The room was clean and comfortable, and the staff was friendly. The bar/lounge area was okay, but the paper menus gave it a cheaper feel than expected. I ordered a margarita that unfortunately wasn’t very good, and the dinner food quality was just average. Breakfast was definitely the highlight of the stay and much better than dinner.

6/10

Pleasant

15 May 2026

Donald

You should go back to free breakfast you used to have as it was much better than what you have now. Also, the shower water was like warm and the hot water from the faucet was scalding hot - which doesn’t make sense except trying to save money. Disappointed in my room from what I experienced in the same hotel in the past.

Self

10/10

Exceptional

27 Apr 2026

Christopher

Very clean! Comfortable beds!

Friends_and_family Friends

10/10

Exceptional

26 Apr 2026

abhijit

Breakfast oatmeal was very good.

6/10

Pleasant

23 Apr 2026

Douglas

The rooms were clean and ready to go.

Family

10/10

Exceptional

20 Apr 2026

Stephanie

The staff was very attentive, the property was very well maintained, and the location was convenient to everything.

Partner

10/10

Exceptional

16 Apr 2026

Joshua

Stayed here for a concert and it was great. Hotel and room were clean. Friendly staff. Reasonably priced, especially for how nice it is and the location.

Friends_and_family Friends

10/10

Exceptional

13 Apr 2026

Colleen Jeanette

Fitness center does not have a treadmill. But everything else was good.

Self

10/10

Exceptional

11 Apr 2026

Kamarrah

The room was updated and clean. Comfortable beds. Great stay. There was a train that came through the area that was loud. Beyond that it was very quiet.

Family_with_children

8/10

Excellent

25 Mar 2026

Ravi

Room was clean, air conditioner worked well.

Family

10/10

Exceptional

22 Mar 2026

Benjamin Lawson

Good

Business Self

4/10

Poor

11 Mar 2026

Hector

We dint have bteakfast because it was crowded with kids abd very noisy. Hallways where really loud at night and fuul of kids running around.

10/10

Exceptional

04 Mar 2026

Nicholas

Very nice place

6/10

Pleasant

01 Mar 2026

Eric

The room was very nice. Our room had been recently renovated, and everything was clean and neat when we arrived.

Breakfast the following morning, however, was a total train wreck. Whereas most hotels have a self-serve variety of food available, we had to wait in line to place an order with a short order cook. There were three or four other people in front of us. After waiting for more than 30 minutes there was STILL one person in line ahead of us. The problem is that there was only one person taking orders AND cooking all of the food by herself. Poor woman. At this point, we had to leave so we'd be able to make it to our appointment on time - there was no way we'd be able to spend more time waiting just to place an order, then wait MORE time for it to be cooked, and then be able to sit and eat.

When we complained at the front desk, we were told that the delay was because they were very busy. Uhm - that's kind of the definition of a hotel on a Saturday morning when breakfast is only available for two hours. Breakfast was a total FAIL. At any other hotel, we would have served ourselves and been gone inside of 10 mins.

Family

10/10

Exceptional

27 Feb 2026

Stacy

wonderful spot to stay!

8/10

Excellent

25 Feb 2026

Catherine

The room was clean. The fridge and microwave worked great. Comfy bed. The down side was that there was signif

8/10

Excellent

08 Feb 2026

Romario

.

10/10

Exceptional

31 Jan 2026

Genevieve

The design of the room was really nice with the bed facing the windows on the couch was comfortable.

10/10

Exceptional

11 Jan 2026

DANIEL

I v ad a very comfortable stay it was clean and very nice

8/10

Excellent

09 Jan 2026

Sean

Clean and spacious room with lots of towels and friendly staff. Good cocktails at the bar.

Friends_and_family Friends

8/10

Excellent

09 Jan 2026

Michelle

Very Clean! Helpful and friendly staff. TV repeatedly lost connection. That was the only negative aspect. Everything else was great (and walking distance to an amazing museum!)

Leisure Family

10/10

Exceptional

28 Dec 2025

Alex

Staff is super friendly and helpful, property is updated and clean, room and common areas are welcoming and well kept. Pleasant stay overall.

Leisure Partner

2/10

Poor

26 Dec 2025

Jeramie

Dont hide the fact that you charge for parking, and surprise the guest with it at check in. Dont advertise free breakfast and then have none

8/10

Excellent

21 Dec 2025

Kelly

Clean & everyone was very nice

Business_and_leisure Family

10/10

Exceptional

19 Dec 2025

quamaine

Yes..!! 🙌

10/10

Exceptional

11 Dec 2025

Laura

Excellent room, quiet and friendly

10/10

Exceptional

07 Dec 2025

sanantonio

great stay

8/10

Excellent

30 Nov 2025

Rebecca

The hotel and staff are incredible. Only issue we had was no remote for the tv in the room. Honestly we were there to sleep so it wasn’t a big deal.

Partner

10/10

Exceptional

29 Nov 2025

christina

The staff was very friendly

Leisure

8/10

Excellent

26 Nov 2025

Tammy

Stay one. Night. It was convenient to take our child to a concert in Boston and back to college for classes next day. Staff was friendly and room was very clean and comfortable. Only reason I didn’t give 5 stars is they did not offer a breakfast buffet in the morning and the paid option closed to early.

Leisure Partner

10/10

Exceptional

14 Nov 2025

Vincent

Yep!

10/10

Exceptional

12 Nov 2025

Linda

Front desk staff were very welcoming, our room was very comfortable and spotless. The waiter in the bistro was very nice and our food was excellent.

Partner

8/10

Excellent

09 Nov 2025

Sean

It was nice

Leisure Family

8/10

Excellent

06 Nov 2025

Tracy

Room is very clean.Staff was very nice.The lobby area was wonderful

Business_and_leisure Partner

10/10

Exceptional

30 Oct 2025

Nataki

Clean room staff was amazing my food was raw at restaurant and I was reimbursed with no problem

Leisure Self

10/10

Exceptional

30 Oct 2025

LisaEllen

Front desk Kevin was amazing! Thank you!!

Business

10/10

Exceptional

21 Oct 2025

Ben

Great

10/10

Exceptional

18 Oct 2025

Joanna

Breakfast only in the run

The hotel advertised a restaurant, but it's barely a take out spot with very few choices and limited seating.

Business

8/10

Excellent

13 Oct 2025

Karen

Unique hotel experience! Small but efficient rooms. Bathroom felt similar to a cruise ship's. Everything in room controlled with a tablet, which was kind of fun!
Easy walk to Fenway. Pricy but delicious cocktails up on the beautiful roof top bar with great views of the city.

Leisure Friends

8/10

Excellent

30 Sep 2025

Annmarie

Yes

10/10

Exceptional

29 Sep 2025

Zachary

Room and lobby were very clean. Noticed that some lighting fixtures were a bit loose and the mini fridge had some trouble getting cool. All other aspects of my stay were wonderful. I would recommend to other traveling into Worcester.

Self

4/10

Poor

26 Sep 2025

Damika Lee

The

10/10

Exceptional

25 Sep 2025

Breanna

Great

10/10

Exceptional

24 Sep 2025

santana

The staff was very friendly, very welcoming. The room was clean and cozy, there was construction in the area and they had printed maps of the detours for easier travel.

Leisure Family

8/10

Excellent

21 Sep 2025

Kathryn

Adequate for one night stay

Staff was very friendly upon arrival. The refrigerator in the room was broken. The snacks available after hours were not impressive. The courtyard in the morning was dirty, not picked up from the previous night.

Friends_and_family Family

10/10

Exceptional

21 Sep 2025

Katherine

Would Stay Again

They were able to accommodate our family with only a few minutes notice. The staff was awesome and very friendly. The room was very clean and the bed and shower were great.

Friends_and_family Family

6/10

Pleasant

20 Sep 2025

Kerri

Property feels dated but clean. Just new pillows, mattresses and sheets would go along way at making it feel more like. Place I would return.

Business_and_leisure Family

10/10

Exceptional

19 Sep 2025

Jeef

It was a pleasant visit. Staff are very friendly and helpful.

Leisure Self

10/10

Exceptional

14 Sep 2025

Juan

Very good

10/10

Exceptional

14 Sep 2025

Evan

Great staff

10/10

Exceptional

09 Sep 2025

KEITH

Staff went above and beyond everytime to ensure our stay was safe and convient. Will request to stay again while doing business in the area.

Business_and_leisure Partner

8/10

Excellent

06 Sep 2025

Jaden

bed was super comfortable and was easy to get everything. Never got my refund back for the deposit

Leisure Partner

4/10

Poor

04 Sep 2025

David

The bed my husband and I had had a rusty metal bar hanging outside of the bed frame and my husband hurt himself very badly. He went to front desk and they gave him some ointment and a bandaid. Maintenance guy came inside room to see the metal sticking out and did nothing. While house keeping is every other day we encountered a dirty room. They did not clean or replenish our coffee station, they left wrappers and the old coffee pod inside the machine, straws and just all the trash still sitting on the table. The bedside table had trash such as napkins and empty bottles of water and were left there. We stayed in room 101 which is on the main floor and it faced the exit to the outside parking lot and street and the door slammed so often so loud it would wake us up. There was also construction on the other side of the hotel that started at 5am and it was also very loud and woke us up. So not a peaceful stay at all.

Business Partner

8/10

Excellent

04 Sep 2025

Suzanne

Our room was on the first floor, near an exit door. Early morning wake up with the slamming of the exit door. I would not book a ground level again.

10/10

Exceptional

04 Sep 2025

Gifty

I really enjoyed the stay

10/10

Exceptional

02 Sep 2025

Pam Acton

Very nice

Leisure Partner

10/10

Exceptional

28 Aug 2025

Edward

Great property. Beautiful on the inside. Convenient location near the heart of its city. Breakfast and great amenities.

Leisure Self

10/10

Exceptional

27 Aug 2025

Debra

Very friendly and helpful staff! Rooms great size, clean and updated, it was a great stay!

Leisure Family

10/10

Exceptional

24 Aug 2025

Carmen

It was a great experience. The only suggestion is to have supervision on the pool area. People do not follow rules.

Leisure Family

8/10

Excellent

17 Aug 2025

Jason

A comfortable experience overall. They were repaving their parking lot during my stay and I won't hold it against them, but I will say that they did not use enough traffic cones or directions for this process which made the parking lot a nightmare at times. Otherwise the staff were great, the in house bistro was good with larger than expected meals for the price points, and the amenities were decent.

Business Self

8/10

Excellent

15 Aug 2025

dong

Parking is full every time

6/10

Pleasant

11 Aug 2025

Nancy

I liked the location.
Parking at night was a challenge as most spaces were taken.
Food was not very tasty and tables were not clean.
TV channels were jumping all over the place.
Otherwise, all was satisfactory, but not excellent!

Leisure Self

10/10

Exceptional

27 Jul 2025

Scott

Very nice hotel

Leisure Family

6/10

Pleasant

09 Jul 2025

Dana

I think that it is absolutely absurd to not have enough parking spaces for hotel guests and then not offer vallet services!! To have to walk a block and a half at 1:00am in the rain and still not actually be sure if we are in the right space because there is no attendant is ridiculous especially for the price of the rooms

Leisure Family

8/10

Excellent

06 Jul 2025

Louis

Nice hotel

Good for an overnight. Near WPI

Friends_and_family Family

10/10

Exceptional

06 Jul 2025

Robert

Great place

Amazing

Friends_and_family Family

10/10

Exceptional

29 Jun 2025

Alexandra

Walkable from DCU concert venue with clean amenities and spacious room.

Leisure Partner

10/10

Exceptional

29 Jun 2025

Daphne

Convenient stop on a trip.

Leisure

2/10

Poor

27 Jun 2025

Dewayne

Our stay was very uncomfortable beds was used too much which made us rolled into the middle of bed also there was a 15 dollar parking fee which should of came with the room which it didn’t and room fridge barely worked didn’t keep our drinks cool at all

Leisure Partner

8/10

Excellent

26 Jun 2025

Gail

Amazing Hotel. Comfortably slept 5, 3 adults, 2 children. The room i got had 2 queen size beds & full size pullout sofa bed.
Has indoor pool, only gets to 4 feet deep, but was deep enough for my grandsons to cool off & have fun.
Definitely recommend if you're in the area.
Only thing I didn't like was that you have to pay a parking fee of $15 per vehicle. Not complaining because I understand why they charge.

Leisure Family_with_children

8/10

Excellent

23 Jun 2025

Andri

Area around is great with shops and food options. Valley parking at the property was pricey. We used the parking at the back of the building and we paid half price. Overall, it was a good stay and we will stay here again if we are in Philly.

10/10

Exceptional

23 Jun 2025

Julie

From start to Finish we loved everyone that worked at the front desk, breakfast area, cleaning people, etc… I would stay there again and again if back in town. Many Thanks to all!!

Friends_and_family Family

8/10

Excellent

21 Jun 2025

Julie

Clean and nice hotel. Simple.

Leisure Family

10/10

Exceptional

01 Jun 2025

JOAO HAMILTON

Thanks, awesome!

Friends_and_family Family

2/10

Poor

27 May 2025

Dimitra

- first night there was a large party in the courtyard next to our room till almost 10:30 PM. Then kids were playing in the hallways till 11:00. Then another party around 11 was making noise in front of our room. Clearly overbooked.
- upon arrival I was handed the pack and play for my baby. I carried it to our room. It didn’t snap correctly, I asked for help. Waited an hour no one came so my husband took it down to the lobby. They said they would bring another one - they did not. At this point it was past 11 PM and we had to move a chair next to the bed for the baby to not fall. They finally brought one the next day.
- we asked for linen change, we just ended up doing it ourselves
- we never had housekeeping during our stay - we had to keep going to front desk for towels, blankets, etc as needed
- the bed was very uncomfortable
- the room needs upgrading, there are spots that the wallpaper is pulling from on the bathroom due to humidity. Also - the sink faucet is not the right size for the sink — all the water pools by the handles because it doesn’t reach into the basin.

Overall, for the price paid compared to the experience we had - this was awful. I have stayed at many Marriott’s and thought I would have a good stay here too - unfortunately I probably won’t book another Marriott.
The front desk staff is super nice - but they are limited in capacity and extremely understaffed.

Business_and_leisure

10/10

Exceptional

26 May 2025

Akwasi

Perfect get away hotel for family! Love it.

Business_and_leisure Family_with_children

10/10

Exceptional

24 May 2025

James

The room was clean. The king bed was comfortable. Quiet and comfortable. Suggestion: brighter lights needed in sleeping area and a clock.
The staff was professional and responsive. There was an outside card entrance door next to my room. I noticed the door did not properly latch after passing through. After reporting this to the staff a worker appeared within five minutes to resolve the problem.
I highly recommend this hotel and would gladly return.

Leisure Family

10/10

Exceptional

22 May 2025

David

Great stop if you are traveling west from Boston airport. Will be a regular stop for me in future

10/10

Exceptional

19 May 2025

Jennifer

The room seemed recently updated and was very comfortable. The shower was great.

8/10

Excellent

18 May 2025

Leislie

The place was clean, the staff were polite and helpful.
But I didn't appreciate paying double the price of previous visits. It was graduation time, and prices should not have been doubled.

Leisure Family

4/10

Poor

04 May 2025

Verified traveler

Checked in but when I asked for a room on the second floor, not the ground floor, I was given one near the noisy elevators and ice machine plus a window overlooking mechanical equipment just outside. The hotel, check in staff said, was quite empty. Then I could not have a room key because they were changing the system. “Ten minutes” turned into an hourlong wait for a key. Restaurant closed on this Sunday because it needed work. Floor washers left lobby floor so wet I almost fell. (Then they put down a rubber mat. ) No networks/PBS or other decent channels on Tv. I’ve Stayed in courtyards before (2 weeks ago in north Toledo) and they have been fine. Not this one.

Business Self

10/10

Exceptional

27 Apr 2025

Anne

The staff was great!!

2/10

Poor

27 Apr 2025

Kelli

Most Terrible Hotel in the world

U checked in and checked out minutes later, waiting on my refund, most terrible place I’ve ever been to in my whole entire life! I would not recommend this place for even a bird to stay at!!!! Not professional at all! Please do not affiliate yourself with this hotel.

Friends_and_family Family