Red Roof Inn Boston - Southborough/ Worcester

United States , Worcester - MA
Southborough, 367 Turnpike Road
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100 reviews shown

2/10

Poor

11 Mar 2026

Kristian

So many bugs in my room. I awoke to one in the bed i was sleeping in. Freak me the hell out. Never staying there again. I do not recommend. Plenty of better spots around

Self

6/10

Pleasant

11 Mar 2026

Steven

2/10

Poor

10 Mar 2026

FELIX

The room stunk.
It had an obnoxious odor.

2/10

Poor

01 Mar 2026

Jane

It’s a dump. The pictures are misleading. The first room I was assigned smelled like an ashtray, so much for a non smoking facility. The room I wound up with smelled musty. The fan in the bathroom made a very loud noise so you couldn’t even turn the light in. Carpet was torn up. Sketchy looking patrons. The whole place gave me the ick. I should have spent more and picked another place. Would not recommend.

Self

8/10

Excellent

28 Feb 2026

Adrianna

Nicely accommodated

10/10

Exceptional

28 Feb 2026

Armon

Great stay!

Self

2/10

Poor

25 Feb 2026

Jonathan

Terrible...from the time I got there till the third day I left.. totally terrible.... I was supposed to get a NON CIGARETTE ROOM BUT INSTEAD MY ROOM SMELLED TERRIBLE OF CIGARETTES AND THE CEILING ALARMS HAD PLASTIC OVER BOTH ALARMS. I GOT WOKEN UP 4 TIMES AND THE COFFEE WAS NEVER FRESH.. THATS JUST THE LEAST OF MY STAY.. FIRST AND LAST TIME I WILL EVER GO THERE... SERIOUSLY DO NO GO.. WASTE OF MONEY

4/10

Poor

16 Feb 2026

Thomas

Staff was nice. Place was worn down, not at all as advertised, gave motel 6 vibes but worse

6/10

Pleasant

15 Feb 2026

Elsa

6/10

Pleasant

13 Feb 2026

Marc

Room was fine. Staff qas courteous. You can hear people next door. Tv on at 2am.

Business Self

4/10

Poor

11 Feb 2026

Danielle

Very thin walls could hear the guests in the room over

Leisure Family

10/10

Exceptional

08 Feb 2026

rollin

Nice staff, room clean and efficient

Leisure Self

4/10

Poor

07 Feb 2026

Anthony

Internet doesnt work. The snow removal is poor. Clean rooms and nice staff though.

Leisure Self

10/10

Exceptional

07 Feb 2026

Armon

The room was spotless and the housekeepers were very nice to me.

Leisure Self

10/10

Exceptional

05 Feb 2026

Jeff

My room was perfect and everybody was so nice.

Self

10/10

Exceptional

05 Feb 2026

Jeff

What a great place to spend New Year’s Eve. What a great room, polite staff, and amenities to make for a fun get together with friends.

Friends_and_family Family

10/10

Exceptional

05 Feb 2026

Jeff

I enjoyed my stay at the hotel. I can be very critical of the elements that comprise my domicile during the vacation and any peripheral elements; that being said my room, the staff, the included amenities, and the location were perfect.

Friends_and_family Friends

10/10

Exceptional

05 Feb 2026

Jeff

From check in until checkout, everything during this trip at this red roof inn went perfectly. My room was clean, the staff were both friendly and helpful, I had access to Internet, hot water, refrigerator, microwave, cable, television, and Internet, and I felt very comfortable.

Friends_and_family Friends

10/10

Exceptional

03 Feb 2026

Jeff

Perfection, perfection, perfection, perfection, perfect perfection, perfection, perfection, perfection. The repetitiveness of these words as representative of the room, the professionalism and kindness of the staff, and my overall experience staying at the Red Roof Inn in Southborough, Massachusetts

Self

10/10

Exceptional

03 Feb 2026

Jeff

What can I say? The room was absolutely spotless. It was as described in the description. The amenities described were present. More importantly, the staff was as kind as could be.

Self

10/10

Exceptional

03 Feb 2026

Jeff

What a wonderful room I stayed in and what a wonderfully kind staff that helped me with my stay

Self

10/10

Exceptional

03 Feb 2026

Jeff

Perfection as far as the spotless of the room, the amenities that were provided as part of my stay, and the professionalism and kindness of the staff from check-in to housekeeping.

Self

10/10

Exceptional

03 Feb 2026

Jeff

The room was spotless. The staff was so friendly that it’s one of the reasons I continue to stay at the hotel. They are helpful and kind, and down to earth. I was very happy. Incidentally, the room was spotless and the photo matched reality. I couldn’t have been happier.

Self

10/10

Exceptional

03 Feb 2026

Jeff

An absolutely friendly and family environment that provided polite and kind Service and communication. I could not be happier with the room and the amenities in the room. It goes without saying the description prior to paying matched the room that I purchased for the night.

Self

10/10

Exceptional

03 Feb 2026

Jeff

The staff was absolutely friendly and helpful, my room was as clean and prepared with amenities and resources that were provided in the description and photo and website. Perfection.

Self

10/10

Exceptional

03 Feb 2026

Jeff

Perfect and spotless

Self

10/10

Exceptional

03 Feb 2026

Jeff

My room was spotless and was prepared with the exact resources described in the online post regarding the room. Everything was clean and spotless. I couldn’t have been happier.

Self

10/10

Exceptional

31 Jan 2026

Wendell

Clean room and the cleaning lady did an amazing job making sure the room was clean

Friends_and_family Family

10/10

Exceptional

29 Jan 2026

Jeff

What a great experience. A polite and professional young man greeted me at the front desk named Prit. He made the check-in process very easy, especially after I had worked most of the day. He provided me a key to my room, checkout guidelines, and welcomed questions and answers.

I opened the door to my room and it was as clean as could be. Meanwhile despite the employees busied with routine but challenging clean-up efforts from an 18 inch snowstorm (“Fern”),and subzero temperatures, they worked so hard to make sure I had fresh towels and any incidentals & answered all questions I had with clarity, conciseness and compassion.

The following morning at first light, I was very impressed that maintenance crew was already outside deep into the task of removing icicles that formed overnight from the second floor deck directly above my room, to protect first floor guests.

Rosa and Amanda were so welcoming as they delivered warm towels and incidentals on day two, both of whom were welcoming and kind. I was very pleased with the plowing that shoveling completed on the property early in the morning.

As I run out of room to provide a dazzling review before the number of great things I could express about my experience, I want to end by saying I recommend the Red Roof Inn on 367 Turnpike Road in Southborough, MA with greater praiseworthiness and highest quality.

Self

10/10

Exceptional

27 Jan 2026

Ramon

Good staff Ajay was very helpful

Partner

6/10

Pleasant

26 Jan 2026

George

The room was good, comfortable bed. The issue was checking in. I was charged an additional amount for the room. I prepaid, and still had to pay more. I’m not talking about the deposit fee I had to pay in addition. I understand the $50 deposit fee, the added amount for the room was uncalllrd for.

Business

6/10

Pleasant

26 Jan 2026

James

Key to room didn't work

2/10

Poor

26 Jan 2026

Kathleen

Had to reprogram key everyday. Very loud

Partner

8/10

Excellent

22 Jan 2026

michael

Yes

Partner

6/10

Pleasant

21 Jan 2026

Robin

Check in was good, but then a few minutes after being in room. There was a plumbing problem. I heard Toilet gurgling and after 1.5 hours, I ad to move to another room. That was Not Handicapped / Accessable as needed & originally reserved. I needed the roll in shower, space of the accessable bathroom with higher toilet a safety bars, etc. Then also, you really need to do a better job plowing and cleaning up snow. There was No ice melt for the large amount of ice on walkways and parking area. Unsafe for all, but especially handicapped people.

Self

6/10

Pleasant

21 Jan 2026

Marc

The the room was clean. It's an older Hotel so it could use some updating. The staff was very friendly and accommodating.

Business

10/10

Exceptional

20 Jan 2026

Jeff

What a wonderful and generous staff. Maria is exceptionally helpful and knowledgeable about Hotel matters. Raji and her devoted and kind family are excellent; they help you anytime you ask. They care for the people who stay here, calling me by my first name. They are very helpful with booking. Whether it’s Avi at night or Maria and Raji during the day, you get excellent service here. Five stars!!!

Self

4/10

Poor

20 Jan 2026

Jamie

There were several people waiting because reserved rooms were not ready. it was 530 pm.

Business

2/10

Poor

17 Jan 2026

Giorgi

Bad

2/10

Poor

09 Jan 2026

Matthew

Reserved room type was not available. Got downgraded to a lesser room. Wasn't even offered a room exchange or a partial refund

Business_and_leisure

10/10

Exceptional

03 Jan 2026

Victor

Yes, specially Maria

Leisure Family

8/10

Excellent

26 Dec 2025

William

Staff was great only issue was the placed us

6/10

Pleasant

25 Dec 2025

Richard

My room 110 was still occupied by somebody.
The iron was missing but I didn't end up needing it. There was a small piece of gum stuck to the door frame on the inside of the bathroom. The real kicker was when I went to get ice. Under the plastic bag was a piece of toilet paper under the toilet paper was a woman's mini pad. No blood but still who would do that unless they're trying to ruin the reputation of the place. Cleaner should have caught it though.

Leisure Self

10/10

Exceptional

23 Dec 2025

Kenneth

Good value for the price.

Friends_and_family Family

2/10

Poor

22 Dec 2025

Andres

They ask you for a $50 deposit!! It should be the opposite they would have to give us a deposit since you lie on the beds and the sheets stink!! They don't wash them!! They just lay the sheets and the room is ready for rent again!! I have itching all over my body!! They should be neat and fair!!

6/10

Pleasant

20 Dec 2025

Jose

Not bad for the price.

Leisure Self

10/10

Exceptional

16 Dec 2025

Luis

Excellent

10/10

Exceptional

14 Dec 2025

Elizabeth

I liked this Red Roof motel much. The room is clean and not to far from Clinton, MA. I recommend this place to anyone that want to come around this area.

Leisure Self

6/10

Pleasant

13 Dec 2025

jennifer

Room was pretty decent. The beds, however, were quite uncomfortable, to be honest. As someone with back and hip issues, having a good bed is important. Especially, when traveling. Otherwise, it was a pleasant stay.

Leisure Family

8/10

Excellent

13 Dec 2025

Bobby

The friendly front desk employee.

Friends_and_family Family

4/10

Poor

10 Dec 2025

Marc

Room was not very clean.

Business

6/10

Pleasant

08 Dec 2025

Alexsander

The room was ok. But no breakfast.

Self

8/10

Excellent

06 Dec 2025

Diane

This spot is great! Basic rooms but very clean and staff is very friendly and efficient. The only drawback for me was thin walls so sound definitely carries btwn rooms. Made me very conscious about my tv volume. There are a few things that could use some freshening up but, for the price point, they didn’t really bother me.
I’d definitely stay here again!

Self

10/10

Exceptional

05 Dec 2025

Billy

Great staff verry warm

10/10

Exceptional

04 Dec 2025

Andres

Good parking and clean room

Business Partner

2/10

Poor

04 Dec 2025

Robin

I didn't stay because of them having No customer service skills. They are new owners if the property and implemented a new deposit policy 2 days after my previous stay on 11/22 and wouldn't wave it for me to check in, although I had already pay for my room and had No money or credit available for it.
Then they lied for 3 days to hotel's.com and tried not to refund me.

Self

4/10

Poor

03 Dec 2025

Brendan

Tv did not work half the time

Business

8/10

Excellent

02 Dec 2025

Cynthia

The woman who checked us in was very accommodating. We needed a room with a fridge, and she looked for one!

Business Partner

4/10

Poor

30 Nov 2025

Daniel

Had to move to 3 different rooms, first one the sheets were so stained it was scary, second the TV didn't turn on, finally third room was ok but ceiling was falling off and internet never worked properly all 4 nights. They also never clean the room the four days I was there.

Business

4/10

Poor

29 Nov 2025

Max

Dirty carpet

6/10

Pleasant

27 Nov 2025

Andrew

It's an inexpensive night stay that does the trick. The room was clean, had all necessary things working, plenty of towels and soap, too. Staff was pleasant and helpful. They had an inside air conditioner to help control overheating, evidently an HVAC issue but I didn't care - price was very good.

Leisure Self

2/10

Poor

11 Nov 2025

Peter

Fire alarm run in the middle of the night just because a guest was taking a hot shower and open the bathroom door, the agent in the reception call fire department and gave them the wrong hotel and he didn’t care it took them more than half hour to come and turn it off

2/10

Poor

02 Nov 2025

Ashley

Rat boxes outside, roaches inside, dirty.

Friends_and_family Friends

10/10

Exceptional

31 Oct 2025

Trisha

No car for me but did look like there was plenty of parking for people.

Leisure Partner

8/10

Excellent

26 Oct 2025

Xinchao

The room had an odor. But everything else is good.

6/10

Pleasant

24 Oct 2025

Razkallah

Smells bad

6/10

Pleasant

13 Oct 2025

Jorge

Smelly but conferta

The only issue that stuck out the most was the fact that the room smelled like a dog until you turned on the heat and the smell end up being gone but it came back when you turn off the heat

Business

8/10

Excellent

13 Oct 2025

Annette

Certainly not the Taj Mahal but reasonably priced. Room was clean. Staff was friendly. They take pets. Plenty of gas, restaurants, and convenience stores.

Leisure Pet

4/10

Poor

13 Oct 2025

Phillip

The next room to us had tv blaring until 5AM.

Leisure Partner

10/10

Exceptional

08 Oct 2025

Alexis Uche

Great service,clean

Leisure Self

8/10

Excellent

07 Oct 2025

OSCAR

PARKING IS GOOD

4/10

Poor

07 Oct 2025

cynthia

Smoke-free room was clearly smoky and musty. Needed to open outside door and run bathroom to clear the air. Mold in corner of tub; hole in the bathroom wall. Deodorizer stick in bathroom. Hair dryer not working. However room was well made-up and stocked with clean towels and supplies.

Leisure Partner

2/10

Poor

06 Oct 2025

Alan

Terrible customer service.

Business_and_leisure

2/10

Poor

05 Oct 2025

neil

It smelled like dogs died in the room , we couldn’t even stay there ,
Dirty walls , looks like the mechanic used the phone last
We got our money back

Leisure

10/10

Exceptional

28 Sep 2025

Samantha

My only real issue is the housekeeper entered the room even though i said no.

Leisure Partner

6/10

Pleasant

18 Sep 2025

Doris

The room was a bit run down, with stains, cracked paint and haphazardly hung curtains. The basket for the coffee maker did not fit the one in the room.

4/10

Poor

17 Sep 2025

Cynthia

Will not choose again

Room was soooo tiny. Could barely move around bed. No refrigerator or microwave. Tiny tv with only a few Chanels. Bed was comfortable( only redeeming quality). Ice machine in different building. Went back to get my dog to walk with me because felt uneasy by myself. Hand towel had handprint on it. Would not stay here again. We don’t need much but things need to be clean, safe comfortable. I appreciate they don’t charge an arm and a leg for dogs.

Friends_and_family Family

4/10

Poor

11 Sep 2025

Sasikumar

4/10

Poor

08 Sep 2025

edwin

I actually checked in and then just left and found another hotel with larger, and better maintained rooms. Lost two days of rent. I could've probably stayed if I was by myself and just needed a cheap room, but my wife and two larger dogs were with me she'd have stay in the room alone with them for a number of hours. The room was very small and very worn out. The price and the no-charge dog-friendly policy lured me in, but even with the low price and no charge for the dogs didn't make up for the size and condition of the room. It appeared to be clean and relatively quiet.

Leisure Family

2/10

Poor

07 Sep 2025

Diana

I needed to change the room 3 times, I think even was the price I paid, but all the rooms were with broken furniture, dirty walls and extra dirty carpet, the last room had 3 cockroaches. So I left before time.

Leisure Family

6/10

Pleasant

07 Sep 2025

ashish

Room had a very bad smell

Leisure Partner

10/10

Exceptional

06 Sep 2025

Laura

Very friendly, helpful staff. Older facility, a bit of a musty smell, but clean and comfortable. Good value for this expensive area.

Leisure Friends

10/10

Exceptional

24 Aug 2025

Michael

Affordable hotel in convenient near highway location.

Leisure Self

4/10

Poor

08 Aug 2025

Marta

I booked this hotel because is dog friendly, but our room was outdated, smelled so bad, no able to open the window. We found two cockroaches on the wall. Maybe other rooms are better, but our room was terrible. Beds wasn't very comfortable with flat pillows, but at least clean bedding.

Leisure Pet

10/10

Exceptional

06 Aug 2025

Ryan

Clean

6/10

Pleasant

01 Aug 2025

Pedro

Internet was horrible. A 2 out of 10. Inconsistent. Constantly knocked me off. Considerably slow. My phone as a hotspot was much better.

Business Self

6/10

Pleasant

29 Jul 2025

Brenda

Place was clean, air conditioner was cold, and bed was comfy.

Cons: property was old. Shower did not drain properly. Room really needed updating. No gym.

If you’re looking for a place to just sleep a few hours and shower, this hotel is fine.

Leisure Family

8/10

Excellent

28 Jul 2025

Nick

Front desk staff was great! Room was ok, definitely not the cleanest room I’ve ever stayed in. Property seemed safe and was in a good location

Business_and_leisure Family

6/10

Pleasant

25 Jul 2025

Jaccob

Paint was coming off the walls and ceiling, and boogers all over the walls!

Leisure Family_with_children

2/10

Poor

23 Jul 2025

Magie

Dirty room

Leisure Family

6/10

Pleasant

20 Jul 2025

Theresa

Rooms old. Fairly clean Probably wouldn’t stay here again !!

Leisure Family

10/10

Exceptional

19 Jul 2025

judson

Could use a fresh clean coat of paint to the rooms and new non burned blankets but overall quite clean and conveniente to major routs and a lots of parking

4/10

Poor

18 Jul 2025

Verified traveler

Watch the signs

The TV did not work at first but was finally fixed (clerk was aware of problem but did not say anything). I tried to call by the room phone but that did not work either. Bugs and ants in room. Ice machine hard to use. Found out by fellow guest about another ice machine unit-IN MY building. Reservation clerk was not friendly to me or others that I saw her interact with. (when I checked in nor when I stood in line to ask about TV and phone). Sign told me about the $3.00 charge for using the safe, which is to be taken off my bill since I did not use it. Lesson, pay attention to signs.

Friends_and_family Family

2/10

Poor

14 Jul 2025

Ryan

Avoid this place

Paint Peeling, Bugs on Floor, and some interesting neighbors,I suggest staying clear of this hotel.

Friends_and_family Family

2/10

Poor

12 Jul 2025

Verified traveler

AVOID!

Absolute worst stay in my adult life. Mold on the air conditioner vents, moldy bathroom with rotted walls from shower over spray, bed sheet didn't fit the mattress, small room with zero amenities. On top of this, didn't refund my deposit. No reason given, just didn't provide a refund of the deposit. Avoid this hell hole, I implore you. Junkies living out of the hotel in addition to all the horrible aforementioned reasons. AVOID!

Partner

8/10

Excellent

11 Jul 2025

GUO PING

good

4/10

Poor

07 Jul 2025

Vighnesh

Bugs in room

Leisure