Name: Doubletree By Hilton Boston - Westborough
Address: 5400 Computer Drive, Westborough, 1581, US

10/10

Exceptional

20 Jul 2026

Grizzly

Very nice place

6/10

Pleasant

19 Jul 2026

Joseph

Dinner wasnt the best. Loud hallways.

10/10

Exceptional

17 Jul 2026

Maryellen

Great mattress & pillows! Slept sooo good!!

10/10

Exceptional

15 Jul 2026

Howard

A little outdated but clean

Partner

6/10

Pleasant

14 Jul 2026

Tanaka

We had a wonderful experience with the customer service. Ryan was exceptional and made the check-in process seamless and welcoming. The rest of the staff were equally kind and professional, including during check-out, which left a great impression.

The room itself was comfortable overall. Although the carpet could have been vacuumed more thoroughly, it was not a major concern. The linens were fresh, clean, and very soft, and we especially appreciated the extra towels that were provided.

There were, however, a few areas that could use some attention. The ceiling had noticeable stains and a slight bulge, which was somewhat distracting. Additionally, the shower water pressure fluctuated unexpectedly throughout use, making for a less consistent experience.

Overall, I would recommend this hotel for a short stay or quick trip. While there are a few maintenance issues that could be improved, the outstanding customer service and enjoyable pool made our stay pleasant.

6/10

Pleasant

13 Jul 2026

Brandy

The front desk staff was beyond friendly and helpful, but the lobby was always loud due to the church group of many kids being there.

Pet

10/10

Exceptional

13 Jul 2026

Marilou

Efficient & friendly staff including the restaurant personnel. Beddings were clean & nice.

Self

6/10

Pleasant

08 Jul 2026

Karen

The room was spacious and well kept.

Family

8/10

Excellent

06 Jul 2026

Elaine

The hotel and rooms were very clean and inviting. We stayed with 3 small children after attending their first concert. We got up the next morning and put on our bathing suits to hit the pool. We proceeded to walk through the lobby past 2 workers who saw us in our suits and said good morning. When we got into the pool area, the lifeguard promptly appeared and stated the pool was closed due to the insertion of multiple chemicals. When we asked how long before we could use the pool, the lifeguard stated “a few hours.” We walked back to our room with 3 very disappointed kids, again walking through the lobby area. I tried to move past it, but the more I thought about it, the more upset I became. I booked this hotel specifically because it had an indoor pool. This was supposed to be a special weekend for my kids and I had to spend all day re-explaining to my 4 year old that we couldn’t swim because the pool was closed. This is poor judgment/business as typically places like this should put in the chemicals at night when the pool is officially closed. I did go up to the desk to explain my disappointment to the 2 workers at the desk. Both of them stated they had no idea the pool was closed. One of them was extremely apologetic and offered some complementary snacks for my kids while the other one seemed annoyed and said they didn’t know and there was nothing that could be done about it. A hotel that offers a pool should really be open on a Saturday morning. We left disappointed.

Family_with_children

8/10

Excellent

05 Jul 2026

nagy

I like the property. It was well maintained. It’s no renovated. The beds are very comfortable. Just one thing when I reserved. It was included the breakfast. Then when I went there they said it’s not included and they have to pay for three persons. This is the only thing that I didn’t like because it was $200 for a night so I was expected breakfast as it says in a site

Family

10/10

Exceptional

04 Jul 2026

Eric

Very good

Friends

10/10

Exceptional

04 Jul 2026

John

Great stay at The Double tree. Pool was nice and the staff were friendly.

6/10

Pleasant

02 Jul 2026

Sally

The cleanliness was excellent and the bed was great for sleeping. However, the birds in the trees outside our window woke us up every morning at 4:30 am. That's mother nature and not something the hotel could do anything about. For the amount we were paying, the bathroom was very small.

Partner

2/10

Poor

01 Jul 2026

Geon

Staff was not kind and the room was so noisy because it is near by the airport
But the property was so clean and new

Business

2/10

Poor

28 Jun 2026

Ashley

Property was horrible. Felt like you were on a bad spring break. Horrible trashy crowd. Was embarrassed for my daughters to even see it. Pool was crowded and had hair all in the water and dirt. That was on top of the alcoholics that were in the pool. We were there an hour before checking out and booking a room for a cheaper price at Disney's All Star sport!

Family_with_children

8/10

Excellent

28 Jun 2026

Anthony

Rooms were clean and beds were comfortable but bathrooms very small

Family

8/10

Excellent

27 Jun 2026

Elie Anne

The staff is wonderful. Everyone was so kind and helpful !

The beds were clean and perfect. It was clean ish... but I feel like our room at least needed a deep clean. There were many hand prints everywhere, toothpaste splatters on walls, coffee splatters... like nothing crazy... and the grout in rhe shower needs a scrubbing...

But overall the most important felt clean and safe.

Friends_and_family Family

10/10

Exceptional

27 Jun 2026

Karen

A very pleasant stay

Partner

10/10

Exceptional

26 Jun 2026

Ankitkumar

This hotel is really great. I always stay here and feel very comfortable and the service is great.

Friends_and_family Family

2/10

Poor

22 Jun 2026

Julian

The mattress was old or cheap because it felt indented when I woke up the next morning and caused my back to hurt. The AC unit in the room also kept making a loud noise every few minutes- like clockwork, so I kept having to turn it off after a few minutes. Especially at night so I could sleep. I didn't use any of the amenities as I had business in the area and just needed a place to sleep for two nights. It was difficult getting someone on the phone when I called to inform the hotel that I'd be checking in late (the phone rang for a long time). Prior to that, I tried messaging the hotel on the app to inform them, but no one ever answered... I wouldn't recommend it.

10/10

Exceptional

21 Jun 2026

Christina

Friendly, speedy check in - and the cookie was a nice touch!

Family_with_children

6/10

Pleasant

21 Jun 2026

Gerard

Breakfast at $19.25 w/tax per person for a total of near $40 per day that was no better than many lower price hotel's within 10 miles that included breakfast at no additional cost was a turnoff.

Partner

10/10

Exceptional

20 Jun 2026

Esi

Lovely

Partner

10/10

Exceptional

20 Jun 2026

Annetta

Super clean and staff was amazing and helpful. Enjoyed our stay

Family_with_children

10/10

Exceptional

16 Jun 2026

Cheryl

I’ve stayed at this hotel before and always had a positive experience. They recently replaced the heating/AC units and they’re having some issues with that but I’m confident that they will be resolved. They were very responsive to my issue in my room and move me to another room.

Self

6/10

Pleasant

14 Jun 2026

Hilda

I booked a double queen, but was given a king room. We had to switch. My ice bucket had a used kureg pod and a dirty Qtip in it. It took 45 minutes to get a clean ice bucket. The pool was empty, guard on duty and the pool was dirty. He did nothing but sit at his station.
I'll never stay here again.

Friends_and_family Family

10/10

Exceptional

13 Jun 2026

Jorge

Nos fue genial muy limpio todo el check in muy rápido el único inconveniente era el Aire acondicionado del cuarto 310 muy ruidoso pero aparte de eso muy bueno

10/10

Exceptional

12 Jun 2026

Miranda

.

Friends

2/10

Poor

12 Jun 2026

Meghan

Worn out interiors, looks like an office building and the WiFi was non existent

10/10

Exceptional

11 Jun 2026

Stephanie

restaurant and bar right in lobby, nice pool and work out facility. bed was comfortable. only one set of elevators for a large hotel that eas kinda inconvenient. overall nice hotal

Partner

10/10

Exceptional

10 Jun 2026

Catherine

We had a lovely stay. The location is ideal and they now offer allergy free cookies at check in.

All around nice visit.

Partner

6/10

Pleasant

09 Jun 2026

Edith

The staff wasn’t as welcoming as I thought it would be woman in the kitchen. She was excellent. She was very welcome and very attentive, but other than that, it was just an OK stay

Family

10/10

Exceptional

09 Jun 2026

Bethannie

amazing

Friends

10/10

Exceptional

08 Jun 2026

Benjamin

Very clean, friendly staff

10/10

Exceptional

07 Jun 2026

Violeta

The room was clea

Family_with_children

10/10

Exceptional

06 Jun 2026

Stefanie

Bathrooms could use a shelf by the sink and in the shower

Friends_and_family Family

8/10

Excellent

04 Jun 2026

Luz

I liked the cleanliness and housekeeping. I did not like the inability to print. If no business center, have at least a printer.

Self

6/10

Pleasant

02 Jun 2026

Robert

It was fine, not good, not bad, just fine

Self

10/10

Exceptional

01 Jun 2026

Nickea

The beds were very comfortable, and the entire property was very clean. The staff was very helpful with anything that we needed. We will be staying again!

Friends

10/10

Exceptional

31 May 2026

Daniel

Very quite peaceful! Friendly staff

Self

10/10

Exceptional

26 May 2026

Kevin

Breakfast was very good but too expensive. Continental breakfast should be complimentary.

Friends_and_family Family

10/10

Exceptional

25 May 2026

Phu

good place, location, room was nicely decorated; good bar and lobby

Family_with_children

10/10

Exceptional

22 May 2026

Kelley

We enjoyed all of our stay. The bartender stayed late and allowed our group to have a few drinks - we appreciated that very much!

The only thing that I didn’t agree with, was the coat of my continental breakfast. I had a bagel with cream cheese (that I toasted myself) and a black coffee….$14.00!!!

Maybe consider including baked goods with the room fee??

Friends_and_family Family

10/10

Exceptional

22 May 2026

Luciana

Beautuiful hotel! Very clean and courteous staff!

8/10

Excellent

20 May 2026

Reginald

good parking, clean room, quiet

Family

8/10

Excellent

15 May 2026

Rita

I did not try the breakfast but the room was lovely and clean however there were 2 annoying lights one near the door and another in the bathroom that could not be shut off. I like many people need a dark room

Self

8/10

Excellent

11 May 2026

Neil

Location was good for us. Easy access to I90

Family_with_children

8/10

Excellent

07 May 2026

Ethan

The

10/10

Exceptional

06 May 2026

Ermin

Na

6/10

Pleasant

04 May 2026

Jeffrey

Over all the hotel and room were very clean. only complaint is the bed was like sleeping on spring coils and thin plywood, the bed was covered with a flat sheet( we expected to find something under it, did not). Bathroom was a little on the small side compared to a different DoubleTree we stayed at. The Shower leaked from the shower head and water pressure was low.

Highly recommend the Hotel upgrade to a better mattress.

Would stay again, but will ask for a different room if the mattress is bad.

Partner

10/10

Exceptional

01 May 2026

Shoshanah

Breakfast buffet was great

Partner

8/10

Excellent

30 Apr 2026

Barbara

Great bartender , courteous staff at front desk and yummy cookies

Friends_and_family Family

10/10

Exceptional

30 Apr 2026

Jing

Convenient to Marathon's starting line

10/10

Exceptional

28 Apr 2026

Robert

Staff is always super nice. I have stayed there many times!

Business

10/10

Exceptional

28 Apr 2026

Brittany

Clean nice property

Family_with_children

10/10

Exceptional

27 Apr 2026

Sumbul

It was great.

10/10

Exceptional

27 Apr 2026

Catherine

We would certainly stay again.

6/10

Pleasant

26 Apr 2026

richard

Clean room and nic supper and breakfast but 4 items to be noted:-

1) Internet was very intermittent and I get going off line and having to sign in again. Other customers made the same complaint as I did to the front desk. They finally stopped saying it was my laptop and said they'd look into it

2) The Regatta restaurant did not have a Wine and Cocktail list with prices which is unacceptable. No list at all.

3) The electronic key to our room did not work on a number of occasions.

4) We tried to set the room temp at 68F as instructed but it always went back to 70F

Please forward me the responses from the Hotel - specially re the Internet that needs serious fixing.

Richard
609 819 1359

Partner

10/10

Exceptional

25 Apr 2026

Jeremy

Did what it needed to do for a one night stay.

10/10

Exceptional

24 Apr 2026

Ping

Friendly stuff and well managed hotel.

8/10

Excellent

23 Apr 2026

Anna Sharon

it was good , just that the room did not have water bottles

Friends

10/10

Exceptional

22 Apr 2026

Gary

Yecenia / Yelenia at the front desk was a most pleasant personality !

Business Self

6/10

Pleasant

21 Apr 2026

Annette

it is a nice place but very over priced for the small room size & not even a free breakfast - hampton in next door is a better deal

Partner

10/10

Exceptional

19 Apr 2026

Theresa

The desk staff seemed cold and off putting at check in. My room was off the lobby on the first floor and kids were paying soccer in the hallway. At the gym, more underage kids were playing on the equipment and a man with a full glass of beer got on the treadmill next to me. The INDOOR pool was full of kids, and moms were drinking from glasses poolside. Manager and lifeguard had a conversation about unruly kids and rude parents. Parents shouldn’t drink while kids are swimming. That seemed dangerous in a darkened space. Mgt seemed not able to control public spaces. Room was clean and well appointed. I would not return on a weekend due to the number of sports kids and drunk parents.

Self

6/10

Pleasant

19 Apr 2026

Trent

The pool was a big draw! Most hotels hav shallow pools. This was 7feet deep and the kids loved it. The gym was nice enough I got a short workout in. Bar food was middle of the road. Room was alright except the bathroom was leaking water from an access panel in the ceiling over night. It was an okay stay. Pool was nice though.

Family_with_children

6/10

Pleasant

17 Apr 2026

Rob

Typical basic business hotel. Not bad, not great.

Self

10/10

Exceptional

17 Apr 2026

Shane

Weird coffe system, didnt understand pods and got charged $5 because i used the cups????

Partner

10/10

Exceptional

16 Apr 2026

Corey

Clean rooms

Self

10/10

Exceptional

15 Apr 2026

Peter

Nice

10/10

Exceptional

13 Apr 2026

Amanda

This was a very comfortable and clean hotel. Will definitely stay here again.

10/10

Exceptional

13 Apr 2026

Kenneth

Yes the breakfast and stay were extremely nice and pleasant my first time at a Hilton.it’s a whole different experience and a whole different world.

Self

10/10

Exceptional

13 Apr 2026

Frank

Bar offered great selections and food was good

Friends_and_family Family

10/10

Exceptional

08 Apr 2026

Shelley

Staff were wonderful. Room was nice and quiet! We had a wonderful time.

Partner

10/10

Exceptional

07 Apr 2026

Helena

Good stay overall! The rooms were clean and the pool was great. Staff weren’t the friendliest, but nothing too bad. Still worth it

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Melina

Probably the quietest hotel I have ever been to. Room was very comfortable. The pool was also very nice.

Self

8/10

Excellent

04 Apr 2026

Joseph

Great hotel. Everything was clean and easy. Poo l was great.

Family_with_children

10/10

Exceptional

03 Apr 2026

Megan

Alison at the front desk was so kind and helpful! We had a great stay!

10/10

Exceptional

31 Mar 2026

Brian

Very clean, comfortable, and spacious room. The staff was friendly and helpful.

Self

10/10

Exceptional

30 Mar 2026

Rosalee

Clean room. Friendly staff!

Friends_and_family Family

10/10

Exceptional

26 Mar 2026

Daniel

Nice rooms, great breakfast

8/10

Excellent

22 Mar 2026

Jamie

The room was clean and quiet and the bedding was comfortable. The only things that were not as I would’ve hoped was that the body wash in the bathroom was empty and there was no complimentary water in the room like there usually is.

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Tyler

Clean and professional

Partner

10/10

Exceptional

19 Mar 2026

Waleed

Yes and it was amazing customer service 100

4/10

Poor

16 Mar 2026

Douglas

Room was very clean. Dogs barking constantly in room down hall. Food at the banquedt room was lukewarm at best.

Self

8/10

Excellent

16 Mar 2026

Cheryl

Adults do not supervise their children. Kids are jumping around the gym equipment. Staff very friendly.

Family_with_children

8/10

Excellent

16 Mar 2026

Patrice

Breakfast was fresh, the staff was super friendly I will definitely will be booking here again

Family_with_children

6/10

Pleasant

15 Mar 2026

Victor

Overall, the hotel was pretty good. The staff was friendly, the room was clean, and the location was convenient. The check-in process was smooth and the property seemed well maintained.

However, the main issue was the noise. The walls seem to be very thin, and you can hear almost everything happening outside the room and in the neighboring rooms. It made it difficult to get a good night of sleep because of the constant noise.

Another small issue was the shower. Every time it was used, it made a loud sound similar to a hot tea kettle or pressure noise, which was a bit strange and noticeable.

Overall, it’s a decent place to stay, but the noise insulation and the plumbing noise in the shower could definitely be improved.

Family_with_children

8/10

Excellent

15 Mar 2026

Leanie

The place was great everything about it staff was friendly room was clean bathrooms spacious enough. I wish the room had a microwave but there’s a microwave out front. Would be nice if you can order online at the restaurant. The restaurant was a bit overpriced for food but seems more like a bar anyway. We never went into the pool because it always looked really crowded with kids. I enjoyed my stay would come here again.

Partner

6/10

Pleasant

15 Mar 2026

Julie

Room wasn’t cleaned the best upon arrival. Found sticky fruit snack on floor by bed and 1 of our towels were dirty. Dust all over the back of toilet. The bathroom was also VERY small

4/10

Poor

15 Mar 2026

Anjela

The staff was rude. Went to the restaurant for dinner after sitting for 35 minutes asked how to place a order for food and was told \"well get to you when we get to you\" Pool was closed at night so kids couldn't swim (whole reason we booked here) The next morning at 930 a random women entered my room without knocking and told me i had to check out.. my check out was at 12. Breakfast was overpriced for the good wasnt great.

Family_with_children

10/10

Exceptional

14 Mar 2026

Christine

The breakfast food was fresh and well prepared. Apparently I did not realize the breakfast was not included in the room rate. I will be more careful when reading the property amenities in Expedia next trip.

Partner

10/10

Exceptional

13 Mar 2026

Richard

Great hotel!

Partner

10/10

Exceptional

13 Mar 2026

Peter

Clean and friendly

Friends_and_family Family

10/10

Exceptional

09 Mar 2026

Dayna Marie

We always stay at this Doubletree when in the area for events. It is very clean and the staff are accommodating and always pleasant. It is not far from restaurants, shopping, and family activities.

Family_with_children

8/10

Excellent

08 Mar 2026

Amanda

First we are a family and traveled with 5 kids. The pool was WARM, we LOVE that! The BAD part of the pool is the so called “lifeguards” , not on the same page one night my kids could use their soft water ball the next nope it’s an issue. One of the lifeguards stayed on her laptop and phone the whole time barely looked up at the pool that at one point was FULL of kids! Why be there then? Now to the room. It was perfect for what we paid for. Nothing special but no complaints other than windows so t open at a for fresh air. The guy at front desk was very nice. The elevator took forever and was a bit sketchy. We would come back again though!

Family_with_children

10/10

Exceptional

08 Mar 2026

Shauna

Clean room and friendly staff

10/10

Exceptional

07 Mar 2026

Mary

Clean room, staff was pleasant. Enjoyed my free buffet breakfast every morning. Food in the bar was good and bartender very attentive.

Self