Name: Residence Inn Boston Framingham
Address: 400 Staples Dr, Framingham, 01702, US

6/10

Pleasant

23 Jul 2026

Songming

I'm a long term customer of the hotel chain, but very upset that the hotel didn't tell me that the hotel is in renovation and some of the services are not available, until I booked the non refundable room. Come on, you can do better than that!

10/10

Exceptional

20 Jul 2026

John

Large and well appointed room. Hotel was under extensive renovations but functioned well. Will definitely use it again

Self

4/10

Poor

17 Jul 2026

Christopher

It is completely unacceptable for this location to be open let alone charging full freight knowing that they are going through major renovations.

There were workers all over, areas were closed off, there was heavy machinery being used at early hours in the morning. Fire alarms were set off multiple times because of the dust in the hotel. Each time having to wait for the fired department to arrive and shut down alarms.

No mention from expedia about the place being under renovations prior to booking and the location did not sent out a notice until 1:45pm day of check in which was at 3pm. Absurd!

6/10

Pleasant

14 Jul 2026

Ronald

Property was under construction for the lobby, restaurant, workout room. I would not have booked here if I knew that in advance

4/10

Poor

13 Jul 2026

Mariah

First of all this hotel is going through renovations. Half of the rooms. Half of the hallways are covered in dust and construction going on.

I wish I knew that because we wanted to have a pool experience in the pool has been closed for a while from what I understand

The main entrance is also moved so you don't know which door to come through

Now that being said, the room was impeccable and clean and it was quiet

Friends_and_family Friends

10/10

Exceptional

02 Jul 2026

Kelly J

Great location and I think it's going to be amazing after the renovations are complete. The staff was super great to deal with, especially Cassie. One day she was making one of the best I've had at a Residence Inn, and the next day she was helping me check back in when we extended our stay. I would have given 5 stars for all categories, but there was a lot of dust an a few tools to navigate when we went in and out of the building. We will definitely be staying here again.

Family

4/10

Poor

27 Jun 2026

Samantha

Expedia needs to charge full price at time of reservation. Unsure why it shows paid then balance due at destination???

Friends

6/10

Pleasant

27 Jun 2026

Melissa

Major renovations that we didn’t find out about until arrival. Many amenities on property not in use due to this. Much lower room maintenance and hotel is ripped apart completely right now with unsafe air

Friends_and_family Family

4/10

Poor

26 Jun 2026

Amy

This hotel is currently undergoing renovation. The lobby is literally a construction zone. We are talking jackhammers, dust everywhere, debris all over the floor. The restaurant is closed and the pool is closed. Unfortunately, Hotels.com did not disclose any of this when we made our nonrefundable reservation. Not happy about this, to say the least. Our actual room was perfectly nice, and the front desk staff were very helpful. But there’s no way people should be paying it close to full price for this hotel.

2/10

Poor

26 Jun 2026

David

Very disappointed with our stay. We went four days without any housekeeping service, despite requesting it multiple times. When we needed clean towels, we had to go to the front desk to get them ourselves. We were told that rooms were serviced every other day, but that did not happen during our stay.

We also ran out of toilet paper and had to make another trip to the front desk to request more. Unfortunately, the front desk staff were consistently rude and made us feel as though we were inconveniencing them whenever we asked for assistance.

The continental breakfast was being served out of a hotel room due to renovations of the main entrance. The space was much too small to comfortably accommodate guests, especially families with children, and the food quality was very poor. In addition, many of the hotel's usual amenities were unavailable because of the renovations.

I have stayed in hotels all over the world, and this was by far the worst hotel experience I have had. Better communication about the renovations, consistent housekeeping, and more courteous customer service would have made a significant difference.

Family_with_children

10/10

Exceptional

25 Jun 2026

Andrew

Room was very good and well maintained. Hotel was going through a refurbishment of their lobby and conference rooms which left this area a little untidy though could hear no noise from the works in the room.
Breakfast was not up to much but having a suite with kitchen area covered for this.

Friends_and_family Friends

8/10

Excellent

10 Jun 2026

Rosaura

Overall

10/10

Exceptional

02 Jun 2026

Mitchell

Great stay

10/10

Exceptional

31 May 2026

Asis

The facilities turned out better than expected in terms of space, room features, and hotel amenities. We are a family of three and our room with two queens with a kitchen was most comfortable. Breakfast was good and the staff outstanding. It is very conveniently located in a quiet business area on Rt. 9. If we go back to that region, we will definitely choose this property again.

Family_with_children

2/10

Poor

24 May 2026

Paula

The breakfast was served in a room, very uncomfortable because they are doing construction. And the ice machines wasn’t working.

Friends

4/10

Poor

20 May 2026

Samantha

Na

Family

10/10

Exceptional

20 May 2026

Patrick

Clean room. Breakfast every morning. Staff friendly.

10/10

Exceptional

18 May 2026

Laura

The room was awesome! Nice and quite. I didn't stay long and only wish I could have stayed there all weekend. Great place, loved it!

Self

6/10

Pleasant

18 May 2026

Maria Clarissa

.

Partner

10/10

Exceptional

16 May 2026

Adenike

Though they had construction going on on the first floor, they still served breakfast and maintained a great ambience of the rooms and common areas. Breakfast room was very small but will be looking great after renovations. Will return.

Family_with_children

6/10

Pleasant

14 May 2026

Brad

Never got down to try the breakfast, when sofa bed was opened there was no way to get by it to the kitchen. Many of the tv chanels were unavailable.

Family

6/10

Pleasant

04 May 2026

chrissy

Breakfast needs more variety

Partner

8/10

Excellent

30 Apr 2026

Stephen

The stay was fine. The property was under renovation. The room was clean. The staff was pleasant and helpful.

Self

6/10

Pleasant

27 Apr 2026

CHRISTINA

The room was clean. The hotel was under renovations so the amenities were not available. The bed was very firm and not very comfortable. The pull out sofa bed was not comfortable either and there really wasn't blankets or pillows to use with it.

Friends_and_family Family

8/10

Excellent

25 Apr 2026

chrissy

Staff very nice breakfast needs help

Family

10/10

Exceptional

15 Apr 2026

Paul

Staff was friendly and pleasant. The free breakfast was hot with fresh muffins and bagels and had something for everyone, and the coffee was very good. Room was clean and quiet and the bed and pillows were comfortable

8/10

Excellent

13 Apr 2026

Maria Carolina

Great helpful staff. Under construction so its harder to navigate, no pool

Family_with_children

8/10

Excellent

12 Apr 2026

Lee

room was clean and tidy

6/10

Pleasant

11 Apr 2026

chrissy

Both our TVs in our room didn’t work!

6/10

Pleasant

06 Apr 2026

chrissy

Pool out of commission and breakfast in a room

Partner

8/10

Excellent

04 Apr 2026

chrissy

Rooms by highway are so loud trouble sleeping, breakfast needs improvement!!

Partner

6/10

Pleasant

30 Mar 2026

Paul

We stayed several days in a suite. The breakfast service was amazing - every morning the food was set out perfectly and very clean. When our rooms were cleaned it was a good job, but despite more than once specifically requesting a room cleaning we returned to find the service was not done. For what we paid I find that disappointing.

Family

2/10

Poor

22 Mar 2026

Elizabeth

The morning of the 21st, the desk clerk that was on was rude she was not accommodating. My room key did not work so I was lock out of my room, when I called down to the front desk I got no answer I went down stairs there was no one there. After about fifteen minute wait she finally up. But it is absolutely too much to go into now so what I will do is notify Marriott headquarters.

Self

8/10

Excellent

06 Mar 2026

Saravanan

Parking was good. Room was clean. Breakfast was good. People are awesome at front desk.

10/10

Exceptional

23 Feb 2026

Ray

Staff was friendly and knowledgeable as well as helpful under trying circumstances due to a current remodeling.

Friends_and_family Family

6/10

Pleasant

20 Feb 2026

Margaret

Very disappointed that I was not informed the renovations were going on. That there was no coffee or tea in the lobby because of the renovations.
Staff was great room was clean

Business

10/10

Exceptional

16 Feb 2026

Mark

Clean, everything worked.

Self

10/10

Exceptional

13 Feb 2026

Matthew

Clean room, they are always polite and have everything I need.

Business

10/10

Exceptional

12 Feb 2026

Anette

My stay was PHENOMENAL! The staff was great! I will be returning

Leisure Self

10/10

Exceptional

06 Feb 2026

Kenneth

Thanks!! for having me

Business

2/10

Poor

30 Jan 2026

Minoru

When I arrived hotel,any staff was available,I could not check in.

Business

8/10

Excellent

18 Jan 2026

Maureen

Upon check front desk was not able to generate a room key. Clerk, was very apologetic and personally took us to our room. Room was cold so we turned up the heat. After being out for several hours we arrived back and met a very friendly, courteous and helpful Elian. She handed us our keys and apologized again. We got to our room only to find it still cold. Going back to the desk Elian said its a known problem. She apologized again and switched our room and made sure everything was working. She is the reason for the 4 stars instead of 2 or 3! A big thanks go to the kitchen staff who had to relocate morning breakfasts as the lobby/eating area is being refurbished.

Leisure Family

4/10

Poor

15 Jan 2026

Shirley

The staff at the desk, while good-willed, were unkempt and in the impossible situation of making a hotel work without the bare minimum of resources.

Have you EVER stayed in a hotel where there were not keys? Where the machine which is supposed to generate electronic strips/keys is off-line for days?

The excuse which the staff has been instructed to repeat is that the hotel is undergoing renovations. This is inadequate. No one was working on anything. The place feeled abandoned and in general disrepair.

If you cannot supply services, you cannot expect to be paid for them. Breakfast was served in the bathroom and kitchen of a suite-- presumably transformed.
While the good will of the staff, although untrained in the hospitality industry (hence, inappropriate attire and demeanor), is admirable, the $177 price for one night was not covered by services provided. My room was 85 degrees; I had to go out to search for dinner and had to wait until the person at the desk was free to take me upstairs when I returned: NO KEYS!!

This is just not Marriott standards and not worth the price-tag.

Furthermore, the hotel seems to be doubling as a shelter -- which is humanly admirable, but, once again, does not quite coincide with the price-tag.

Very sorry for this decline.
I have stayed in this same hotel before, and while I mentioned something I thought unusual after my last stay, I returned.
I will not return to this run-down situation again. Most disappointing.
Regards,
Shirley Smith

Business

8/10

Excellent

31 Dec 2025

Bruce

Didn't have breakfast because they stop serving at 9:30. Much too early.

2/10

Poor

27 Dec 2025

Peter

I slipped in the parking lot at 8:30 . I went into the lobby front desk and waited 5 minutes to report the incident and no one was there .
Also you mentioned that the hotel was under Covid precautions and not a single employee was wearing or had a mask .
I also had issues with my room reservation that if you would like to know about feel free to contact me stv774 279 0497

Partner

10/10

Exceptional

23 Dec 2025

Jennifer

Great location , customer service and the room was very clean!

Leisure Family

10/10

Exceptional

15 Dec 2025

Antonio Andrade

Love it ! Super recommend it

Business_and_leisure Family_with_children

10/10

Exceptional

08 Dec 2025

Celio

Great!

8/10

Excellent

07 Dec 2025

Patricia

This unit w/kitchenette (including d/w, microwave, full refrigerator, toaster, and coffee maker. is also fully outfitted for serving a family meal. It is the best value in all the quality hotels––practical, reasonable. clean and well furnished. The spacious unit has a table for dining or games, and a desk area for working, as well as a TV that could be positioned for use with the bed or the sleep sofa. The only suggestion I would make, is for brighter lighting in the bathroom, as well as a small night light,

Leisure Self

10/10

Exceptional

24 Nov 2025

SUSAN

The continental breakfast was delicious and hefty. The room was very spacious and very clean.

Business_and_leisure Self

2/10

Poor

20 Nov 2025

Wai Ming Raymond

That is definitely not a Marriott hotel—at best, it's like an Extended Stay America. I won’t even mention the exterior, but the room I checked into had no heat! The maintenance worker tried to fix it for a long time but couldn’t. It was already past 11 p.m., so I decided to change rooms. But the front desk told me I had to go down to reception to get the new key card. Since I was already in my pajamas, I asked if they could bring the card up so I could pack my things. Yet, she actually said, \"There’s only one person on duty,\" and it wasn’t convenient for her! 😱😱 So I had to change clothes and go down to reception to get the key card for the new room. And they gave me an accessible room! Seriously?! By the time I rearranged everything and got into bed, it was already after midnight. From the time I woke up until I checked out, not a single person said \"sorry\" or even acknowledged what happened.

Business

10/10

Exceptional

13 Nov 2025

Melissa

Excellent stay! Kind, attentive staff, renovated rooms, new kitchenware in rooms, safe, quiet, free on-site parking, renovated carpet in room hallways, breakfast staff attentive and friendly.

Friends_and_family Family

6/10

Pleasant

27 Oct 2025

chrissy

breakfast was not good!

Leisure Family

4/10

Poor

26 Oct 2025

Ellen B.

We got to breakfast about halfway through service. Oatmeal, pancake mix were empty, eggs were sloppy wet and staff was annoyed when asked to refill.

Leisure Family

2/10

Poor

18 Oct 2025

Daniel

Terrible stay- do not recommend

Room entry key did not work after two times trying to reprogram keys. Room was not made up between nights. Had to request clean sheets. There was blood on the sheets and it appears the sheets were not changed prior to our arrival. Had to request clean sheets and make the bed ourselves

Partner

10/10

Exceptional

12 Oct 2025

Deepak

We had a very pleasant stay at the Hotel.
The breakfast was very delicious. Overall we liked the room very much and had a fantastic stay.

Leisure Family_with_children

10/10

Exceptional

27 Sep 2025

Gary

Very clean. Nice room. Excellent breakfast

Leisure Family

10/10

Exceptional

21 Sep 2025

Lois

We spent five nights in a 2 bedroom suite and it was just perfect for this trip which was with two of my adult children. The well-equipped kitchen was convenient and helped make our trip more comfortable.

Leisure Family

8/10

Excellent

19 Sep 2025

Charles

Good breakfast, helpful staff.
Clean. Trees outside my window.

Business Self

10/10

Exceptional

10 Sep 2025

Kleyt Palmyr

The room was cluttered and I did mentioned it to the front desk, according to one staff it seemed like there were a little neglect on the night shift because they should not be giving this room.

10/10

Exceptional

09 Sep 2025

David

Nice suite style room.

Leisure Family

10/10

Exceptional

05 Sep 2025

Derek

All was good.

Leisure Friends

10/10

Exceptional

02 Sep 2025

Ana

Everything was perfect, definitely will stay there again!

Leisure Self

2/10

Poor

28 Aug 2025

Nicole

Told the desk and they apologized but…

The toilet didn’t work the shower drizzled the bathroom door didn’t lock. There was construction dust all over the room. The phones didn’t work and housekeeping came in the room, even though we had the do not disturb sign on the outside of the door. All three TVs came on at different times of the night on loud volume by themselves waking us up.

Friends_and_family Family

2/10

Poor

24 Aug 2025

Olufemi

I'm giving one star because that was the least I could give. This os a terrible arrangement: they would charge you way above the quoted estimate in yours booking receipt. The hold on the card is a trap.

6/10

Pleasant

05 Aug 2025

Jacqueline

Unfortunately the hot water wasn’t working it took 45 minutes for it to get hot. The hotel was nice and clean and staff was pleasant!

Leisure Partner

10/10

Exceptional

21 Jul 2025

Sabine

We spent a week, and enjoyed the peace and quiet of the location, the friendliness of the staff, and very nice breakfasts. Will most certainly revisit!

Leisure Partner

10/10

Exceptional

21 Jul 2025

Sharon

Nice place to stay. Will return next time

8/10

Excellent

15 Jul 2025

Verified traveler

hotel being renovated.

Friends_and_family Family

10/10

Exceptional

13 Jul 2025

Matthew

Room was well kept, comfortable, and spacious. Appliances were in good working oreder

Friends_and_family Family

8/10

Excellent

23 Jun 2025

Stephen

The room was average. Honestly, the only issue that I really had was the room had a strange musty odor to it. Like a wet dog smell. I get they allow pets, but other places I have stayed at allow for pets and didn’t have this musty pet odor. A few sprays of air freshener corrected this for the most part. The sofa was stained and had food crumbs under the cushions. Other than that, the room was decently clean and we did enjoy the added bed room for privacy. The staff was amazingly polite and friendly and is what kept this from being a three star review.

6/10

Pleasant

02 Jun 2025

Lesley

No pool bed was broken couch was smelly

Friends_and_family Family

8/10

Excellent

01 Jun 2025

Carlos

.

Friends_and_family Family

10/10

Exceptional

30 May 2025

Verified traveler

Nice stay

Nice spacious room. Good breakfast

Friends_and_family Friends

8/10

Excellent

30 May 2025

Roy

The rooms were clean and staff friendly. The breakfast was good with waffles, egg and sausage. The area around was quiet which was nice. Over all good stay.

Leisure Family

4/10

Poor

25 May 2025

John

AC was not working. Room was not clean. Nighttime front desk was not helpful or friendly.

Business_and_leisure Family

10/10

Exceptional

16 May 2025

Verified traveler

Best of the Road Trip Hoteks

This hotel is tucked away among the trees and it was refreshing to hear birds when we arrived. Everything was perfect - we appreciated the living space separate from the sleeping area. Two tvs! Breakfast was ample and varied. Nice stay.

Partner

2/10

Poor

10 May 2025

Barbara

Checked in online for 2 room suite. Arrived at hotel 1:30 and clerk said room would not be available for 45 minutes. Could not wait as we were going to a funeral. Got back to hotel at 8 and was told the room was not ready and they would need to put us in different non connecting rooms. After a long sad day very upsetting

Family_with_children

10/10

Exceptional

28 Apr 2025

Gilbert

We enjoyed our stay and liked the size of the room. We’ll continue to stay here as long as the price stays reasonable. Breakfast was nice and the gals serving it did a great job keeping everything clean and topped off. Checking in was easy and friendly.

Leisure Partner

10/10

Exceptional

27 Apr 2025

janet

pretty location, easy to get to off the mass pike

Leisure Family

4/10

Poor

27 Apr 2025

Faith

AC was out in the main areas of the hotel, including the fitness room. The fitness room registered 85 degrees. Had we known this upon check-in, we would've gone to another hotel.
The hotel itself is older. Definitely needs some upgrades. For a marriott, I was disappointed.

Friends_and_family Family

8/10

Excellent

20 Apr 2025

Pedro

Will definitely stay again.

Leisure Family

10/10

Exceptional

13 Apr 2025

Alex

Great staff, spacious room, and great and convenient location!

Business Self

2/10

Poor

31 Mar 2025

Austin

Roaches in hotel room had to leave

Leisure Family_with_children

2/10

Poor

30 Mar 2025

Erica

There were cockroaches! We checked out within the first half hour of being there another place to stay.
The couch was dirty and the place smelled awful. Cockroaches in the refrigerator, I took pictures of them...on the food I had just brought back for dinner after I opened fridge again. There was a dead one in the hallway near our friends room too. We had to pack up young children and move to a different hotel after just bringing our stuff in after dinner.
Now I know why the place only had a about three other cars in the lot.

Leisure Family_with_children

2/10

Poor

26 Mar 2025

Keith

Awful Hotel

Awful hotel - ended up checking out early due to cockroaches in the room, plus air conditioning fan kept switching on randomly even though it was turned off at thermostat!! Wouldn’t have been so bad if the unit was not located in the bedroom and extremely noisy. No sleep for two nights!!!!

Business

2/10

Poor

18 Mar 2025

Mihaela

There was no hot water? I got there late like 10pm and took a shower. At first, I assumed maybe the hot water supply was taken because it was late? Then I showered again at 7am and there was still no hot water.

Leisure Self

4/10

Poor

15 Mar 2025

Verified traveler

Its was okay..

The hotel was OK when I got my room and wanted to take a shower. The water was ice cold and would not warm up and on top of that all the soap dispensers and shampoo bottles that they provide you were all empty. We’re not refilled. the pillows, had stains on them. There was also broken things in the room while we stayed. But the one thing I can say I’m happy they are remodeling. I have stayed there for many times as a child so I get that the building has wear and tear but you know for the price you pay you would expect a better cleaner environment.

Partner

10/10

Exceptional

25 Mar 2024

Robin

I love staying at these properties for the spacious rooms and the fabulous breakfasts included.

6/10

Pleasant

10 Mar 2024

Eileen

The property was beat up starting in the suite. Ripped kitchen chairs. Banged up and dented refrigerator. Bathroom mirror peeling from bottom.
Bed was clean and comfortable. Tv faced only bed but was large and nice. New coffee maker and toaster and dishes were nice. Dino g area well kept and breakfast substantial.

Leisure Partner

6/10

Pleasant

05 Mar 2024

Verified traveler

Renovation overdue.

A renovation at the hotel is overdue.

Business Partner

10/10

Exceptional

18 Jan 2024

Pierre junior

Good

6/10

Pleasant

31 Dec 2023

Verified traveler

So-so

Our room faced a noisy highway. Towels were poor quality. Shade on one of the bedside lights was broken.

Friends_and_family Family

4/10

Poor

31 Dec 2023

Jacqueline

falling apart dirty

the room was in complete disrepair. i have attached photos. felt very dirty

Self

10/10

Exceptional

29 Dec 2023

Slade

Great stay

10/10

Exceptional

21 Dec 2023

Jennifer

Big room and comfy bed

The hotel was a bit hard to find as it was set back and in an office park, although it’s not close to other buildings. The hotel itself was great. My room was much bigger than I expected and had everything I needed and more. The bed was extraordinarily comfortable! I’d happily stay here again.

Self

4/10

Poor

10 Dec 2023

Verified traveler

The first room we checked into the fold out bed for our son was completely broken when we pulled it out of the couch. Went to front desk and got assigned another room and when we got in it had not been turned over it was completely disgusting. Went back to front desk and got our third room of the night and this one was clean, however 2 of the door handles would come apart when you pull on them. The front desk worker was very helpful at least.

Friends_and_family Family

6/10

Pleasant

08 Dec 2023

Melissa

Staff was welcoming and helpful. Property was run down and outdated. Pool and restaurant were both closed.

Business Self

6/10

Pleasant

29 Nov 2023

Vito

Tub was rusty and the bathroom ceiling was peeling. Room was clean and okay but the elevators were dirty and the rugs were torn right outside the elevators. Breakfast was good with lots of options.

Business Family

8/10

Excellent

27 Nov 2023

Elizabeth

Clean and friendly people, all good.

Business Self