Name: Extended Stay America - Boston - Westborough - Com
Address: 1800 Computer Dr, Westborough, 01581, US

10/10

Exceptional

12 Jul 2026

Vincent

Breakfast sucked but it was great

10/10

Exceptional

07 Jul 2026

Jasmine

Not great just coffee or tea. Muffins, granola bars and oatmeal.

Partner

8/10

Excellent

27 Jun 2026

Lisa

.

Family

10/10

Exceptional

15 Jun 2026

Melodie

Clean room, parking, great staff and breakfast 😋

Pet

8/10

Excellent

09 Jun 2026

David

Recently redone. Clean and comfortable. A couple of minor problems.

4/10

Poor

09 Jun 2026

Marc

Section 8 hotel.

Partner

6/10

Pleasant

31 May 2026

Brittany

You get what you pay for. The ceilings look like coffee or something was splashed across it. There was a dishwasher or something missing from the cabinet area. The cabinets were totally trashed so we didn’t use them. The bathtub was dirty and we couldn’t figure out how to turn on the shower for a day, it apparently was the only one in the building like that. The property allows animals so there was feces all over the place outside like little bombs. Our kids didn’t want to sleep on the pullout mattress as it looked like there was urine on it. We had to use all of the blankets they provided to cover them up. It also supposedly was no smoking, but the halls reeked of it. The elevator took so long that it was almost nerve wracking that we would get stuck going up two levels. When we arrived, the first employee was helping someone and then walked away, leaving us alone. Another employee sighed, but helped us until the other came back and she passed us off. She ran the card we had originally to hold the reservation, despite her asking us what card to use and us telling her a different one. As I said, you get what you pay for. We didn’t expect five star, but don’t let pictures fool you. I would have paid more if I knew what it was really going to look like.

Friends_and_family Family

6/10

Pleasant

28 May 2026

Maria

I was there for 2 weeks and during that time there is no maid service. You could hear everything in the other rooms. Location was great. Staff at front desk was good.

Self

2/10

Poor

27 May 2026

Michael

Checked in, initially given the wrong room key, room was occupied! Glad they weren’t there. Went back to the front desk, lady was apologetic and gave us the right room keys. Hallways reeked of weed and trash. Trash was overflowing in the elevator lobbies on 2nd and 3rd floors. Got into our room to find it barely cleaned. Floor appeared clean and bed made but that was about it. Kitchen had residue all over the cabinets, broken cabinets, refrigerator and other surfaces covered in a layer of greasy dust. Office chair had food residue all over it. Bathroom was disgusting, no toilet paper. Folded out the sofa bed for the kids and found leftover pizza crust and food in the bed and the bed dropped dirt and food onto the floor as well. Went to call the front desk but the phone cord was cut. My one son has a bad cat allergy and was suffering bad. Looked at the sofa bed to find it covered in animal hair. I didn’t realize this place was all pet friendly, nothing during check in or booking indicated that at all nor was there an option for a non-pet room. Went back down to the front desk and was told they were out of rooms and no cleaning available so she let us out of the booking. 2 days later I still haven’t been refunded, called the hotel general manager and he was apologetic, stated a refund was made that night now it’s up to hotels.com to refund. I recommend staying away from third party booking sites as this is the fourth time I’ve had to fight to get a refund.

Friends_and_family Family

2/10

Poor

25 May 2026

Amy

The room smelled like athlete foot no matter how much air freshener I sprayed. The toilet seat has stained. The floor was dirty.

Friends_and_family Family

2/10

Poor

25 May 2026

Sandra Lorena

My room I found Mice and rats I took I video

Family_with_children

4/10

Poor

25 May 2026

David

Room had smears of some sort of Vaseline oil on door, couch, every lamp. You will not receive shampoo conditioner or soap. “Breakfast included” means a small surface with coffee pop tarts and nutri bars only during those bfast hours. There is a very distinct smell of what seems like a mixture of pot, dust and mold to the room. If you let the light shine in you can see the dust in the air from running the heat/air. The pull out sofa sleeper has no bedding at all and you will find a bonus of crushed chips inside when you try to open it, and don’t forget about the bonus gel like stuff on the metal bar to match the other smears. The bed is stiff and no at all comfortable. Make sure you check in either your license plate memorized bc they will make you walk back out to get it for their parking card. First Lady gave minimal effort at check in as she paused Greys Anatomy to help you. The lady at the desk when we checked out (a day and a half early) was very sweet. I’m fairly certain this particular location is for temporary living with a few “hotel suites”. Needs a huge haul of renovation. Wish I could have gotten my money back for cutting my stay short so the loss of paying a lot for a different hotel wouldn’t have felt as wasteful.

Family_with_children

10/10

Exceptional

24 May 2026

Vance

Was very clean

Family

4/10

Poor

24 May 2026

Thomas

Rooms smell like cigarette smoke. Breakfast is pretty bare bones…

6/10

Pleasant

23 May 2026

Tara

Staff were so friendly, patient and helpful!
We did have a small issue with getting bedding for the couches, By midnight, I still didnt have any and I had to go down and find someone to get some. Breakfast was basic with muffins and Nutri Grain bars. They only had sweetned creamers for the coffee so if you only us half and half, bring your own! Our rooms had large fridge, stove tops, microwave and big tv! Not the worst place for sure!

Family_with_children

2/10

Poor

19 May 2026

Ernest

This place was smelly. We got in at 12am and had to call a number to be let in. No one was there so we had to wait. The room we were given was musty and had an unpleasant smell. I am awarw that it is a low budget hotel so my expectation of a clean room was ro

2/10

Poor

18 May 2026

Jaclyn

Room was disgusting! Mold inside fridge, food inside dishwasher, blood on sheets, dirty tissue in pull out couch, cobwebs everywhere and black rings around the bathtub. The room has not been cleaned; probably ever. Parking lot has a huge sinkhole with no cones to prevent from falling or driving in. Drunk men preventing us from entering the back door and then shouting at our young children. Would never stay here

Family_with_children

4/10

Poor

16 May 2026

Eric

This lodging allows pets. Our room smelled or pet ursine. There is no breakfast. I can find more offerings down my couch cushions.

Family

8/10

Excellent

10 May 2026

amy

Great staff great parking breakfast was good on go

Family_with_children

2/10

Poor

07 May 2026

Charles

The manager Steve broke in my room while I was at dinner and stole my money. We have him on camera and the cops arrested him. And they let him come back to work the next day!!!

10/10

Exceptional

04 May 2026

MARCELINO

great place for extended stays

Self

2/10

Poor

11 Apr 2026

Wilveline

The hotel was dirty, it smell like cigarettes the shower was not working just terrible

Self

6/10

Pleasant

07 Apr 2026

lisa

It Was a one night stay. I ill go elsewhere

Self

8/10

Excellent

28 Mar 2026

Jasmine

Could offer better breakfast, and they don't have a pool or kitchen ware available

Partner

10/10

Exceptional

08 Mar 2026

Jhon

En resumen todo estuvo excelente

2/10

Poor

08 Mar 2026

Michael

Musty room, overwhelming scene of chemical cleaners, hallways reek of weed smoke. I had to leave for another hotel.

10/10

Exceptional

07 Mar 2026

Denise

Everything at Extend a stay was great from checking in to the room. They have most of the amenities that you need and the staff is very accommodating. I would definitely recommend this hotel either for a short or long stay.

2/10

Poor

26 Jan 2026

Brian

Extended stay says room cleaned every 14 days . In 59 days only cleaned twice. Maintenance is non existent. Microwave was broken. Told I could get a new one. A week later I had to sit in lobby for an hour before someone brought a rusty one from another room. A cabinet is started to come off. Dishwaher doesn't work.

Business_and_leisure Self

8/10

Excellent

22 Jan 2026

Marina

Very friendly staff. Clean room with kichenette.
Breakfast is very limited \"grab & go\". There were a hot coffee though.

Leisure Friends

10/10

Exceptional

18 Jan 2026

yusef

Amazing

Business Self

10/10

Exceptional

12 Jan 2026

Diane

Great service!

10/10

Exceptional

11 Jan 2026

Diane

Absolutely

2/10

Poor

10 Jan 2026

Michelle

It was completely filthy. Like unsanitary and should be visited by the health board. The bed was broken and the bathroom door was also broken. The kitchen was unbearable. Fridge filthy, stove was absolutely disgusting the cabinet under the sink had severe water damage and mold. There was urine on the back of the toilet seat, what looked like feces on the door frame into the bathroom.

Leisure Family

10/10

Exceptional

05 Jan 2026

Diane

awesome staff!!!!!

Leisure Self

10/10

Exceptional

28 Dec 2025

yusef

Great

10/10

Exceptional

28 Dec 2025

yusef

Easy parking

Business Self

10/10

Exceptional

28 Dec 2025

yusef

Fairly well

Business Self

6/10

Pleasant

26 Dec 2025

Brenten

Ashton greeted us at the front desk and was super nice and professional. The room was clean.

10/10

Exceptional

24 Dec 2025

Diane

Adam at front desk went above and beyond everything was clean and just a peaceful stay

Friends_and_family Family

6/10

Pleasant

14 Dec 2025

Paul

Its never good when you show up with the cops inside and out. Front deak was great. Trans on 2nd floor overflowibg stinking thw whole floor up. Thw roo. Was ok tv good. Everything a bit worn. Will pay for a more expensive hotel next time.

Self

6/10

Pleasant

10 Dec 2025

Christopher

Room was clean, staff was great, but the garbage by elevators was massive and unbearable. Need night crew to clean up interior of hotel while guest are resting.

Leisure Partner

10/10

Exceptional

09 Dec 2025

William

Nice staff

Business Self

10/10

Exceptional

09 Dec 2025

David

Staff was extremely respectful and courteous, i have nothing but good things to say about this place. Very clean space, and good amenities as well. Would recommend.

Self

10/10

Exceptional

08 Dec 2025

yusef

Great place

Business Self

10/10

Exceptional

06 Dec 2025

Ken

Very clean updated room. Friendly check in.

Partner

6/10

Pleasant

01 Dec 2025

Robin

staff is friendly and did the job great. The property is dirty seeming. Trash barrel outside is full, lots of smokers right outside the front door, it smells bad. Then the lobby smelled like urine. There are over full trash areas in the halls on 2 floors, that also smells. The room itself seems fine, could be a little cleaner in the bathroom. Bed is decent enough. it has everything I need for a short stay.

Self

10/10

Exceptional

29 Nov 2025

Diane

Staff was awesome!

10/10

Exceptional

28 Nov 2025

Diane

All!

10/10

Exceptional

28 Nov 2025

Diane

Great staff!

Business_and_leisure

10/10

Exceptional

25 Nov 2025

Adolfo

Customer service is great Maria is awesome this place is just missing better breakfast

Business

4/10

Poor

23 Nov 2025

Rakesh

The ambiance was not soo good n did not felt welcomed.

Friends_and_family Family

10/10

Exceptional

22 Nov 2025

Jose

Love it

Partner

8/10

Excellent

21 Nov 2025

Marc

Clean room, courteous staff

Business

8/10

Excellent

16 Nov 2025

Martin

Good hotel with all you need.

Partner

4/10

Poor

15 Nov 2025

Brad

Staff told me I had to remove my vehicle from property cuz it leaked a small amount of gas, was not leaking when I went to look at it and didn't seem to be a problem?

8/10

Excellent

15 Nov 2025

Mike

Its was good for what I need it has a smoke hint to it eventhough it's supposed to be smoke free

Leisure Self

10/10

Exceptional

11 Nov 2025

Melissa

Coming from the west coast I was super tired. The lady at the front was fantastic, she was nice and helpful, the room was quiet and I slept the entire time until checkout before getting back on the road. Great for a night stay

10/10

Exceptional

10 Nov 2025

Michael

The staff here is super friendly and welcoming on the phone and in person I wish I got the front desk ladies’s name, but she was very polite and nice and treated me with care

Leisure Self

4/10

Poor

09 Nov 2025

Carol

the shower barely drained, few of the electrical outlets and the front desk was not staffed in order to check out.

Business_and_leisure Self

8/10

Excellent

09 Nov 2025

Rosa DC

The staff was attentive and helpful.

8/10

Excellent

09 Nov 2025

Lexi

Very clean

10/10

Exceptional

09 Nov 2025

BWEMA

Good

10/10

Exceptional

09 Nov 2025

Jose

This is my second time here and I like the rooms the first time I was complained about the front service young guy but this time it was a nice lady the front desk I had a good service this time room it was very cleaned and spacious.

Business

10/10

Exceptional

08 Nov 2025

LUPE

Room was clean and well maintained friendly staff free coffee and oatmeal right off the freeway easy access good locy

Friends_and_family Family

8/10

Excellent

07 Nov 2025

Michael

Was a nice place.

Friends_and_family Family

6/10

Pleasant

03 Nov 2025

Elizabeth

Quick grab & go food

Leisure Family

6/10

Pleasant

02 Nov 2025

Mubin

Gorl yall gotta provide tooth brushes and pastes in every room and maybe change up the breakfast to go plz. That’s all.

2/10

Poor

01 Nov 2025

Ryuji

Subject: Formal Complaint Regarding Receptionist Misconduct – October 30th

Dear Sir/Madam,

I am writing to formally and urgently report a serious incident regarding the conduct of a receptionist on duty at 9:00 AM on October 30th

Upon discovering that my room did not have a hair dryer, I requested one at the front desk. The receptionist responded without verifying the situation, stating decisively:

“All rooms are occupied, and there are no spare hair dryers.”

However, when I later asked a housekeeper, I was informed that there were unoccupied rooms, and the housekeeper immediately provided a hair dryer. This demonstrates that the receptionist gave false information and failed to perform the basic responsibility of checking availability.

I need a feedback on this case.

8/10

Excellent

29 Oct 2025

Uwe

Good value for money

Leisure Partner

6/10

Pleasant

29 Oct 2025

yingbi

Good price and kichen

Leisure Family

10/10

Exceptional

24 Oct 2025

Mark

It's peaceful and quiet

Leisure Self

8/10

Excellent

22 Oct 2025

Donnie

Need upgrade

Leisure

10/10

Exceptional

18 Oct 2025

Robert

I

Leisure Self

6/10

Pleasant

17 Oct 2025

Asha

Great service but the place could use an upgrade

Leisure Partner

6/10

Pleasant

15 Oct 2025

Jarhara

Breakfast consisted of coffee bar with few I mean very few snacks pullout was filthy dishwasher didn’t work and came out of the casing every time you opened it

Business_and_leisure Family_with_children

2/10

Poor

05 Oct 2025

Ronald

Not a nice place smelled funny staff wasnt pleasant no kitchen set for the suite not enough clean linen never again

Partner

10/10

Exceptional

27 Sep 2025

Jose

I was in shock when I saw the room it was small but very organized for the price it was good I love it. The service at the front desk was very poor the guy he was so rude he needs more training to be more professional other than that it was great.

Partner

6/10

Pleasant

27 Sep 2025

Wilson

The property was being refurbished, however we never received any type of service the 5 days we were ther. We had to go to front desk to ask for toilet paper and we had to take out the trash and put new bags in the the waste baskets. The kitchen area the cabinets were sticky with grease.

Leisure Partner

4/10

Poor

24 Sep 2025

Kimberly

The tub doesn’t drain fast enough so the water builds up when you’re taking a shower. The floors are laminate and the entire floor in my room was sticky. They have signs in the room saying they have plates and cups and silverware but they don’t. You have to to ask for it. They don’t come in during your stay to clean your room or make your bed unless you ask for it. There’s no coffee maker, first time ever being in a room that didn’t have one. No ice machine that I saw, you can make ice in your room but have to fill a tray and wait for the cubes to form. Whoever checked me in was being agist and asking a ton of extra questions to a person under 21 who was checking that she didn’t ask me and gave advisements to that person and not to me. Back lot has moor parking but is poorly lit at night time.

Leisure Self

6/10

Pleasant

21 Sep 2025

yusef

I was put in a handicap room

Business Self

2/10

Poor

14 Sep 2025

Aimee

Stay away

The staff is so rude here I wouldn’t recommend and one to stay here

Partner

6/10

Pleasant

13 Sep 2025

Nicole

The room was definitely stuffy .smelled like dog & cat pee.

Leisure Self

8/10

Excellent

07 Sep 2025

Nancy

I would like a cafeteria eith better options to eat.

Leisure Partner

6/10

Pleasant

03 Sep 2025

Anna

Grab and go version of breakfast included was very disappointing. Internet was good, room was clean. Impossible to cook anything real, cause the vent only blows in your eyes and the window doesn't open, so the rooms smells for days. The staff was very friendly.

Partner

10/10

Exceptional

02 Sep 2025

Jimmy

Love it

Partner

2/10

Poor

02 Sep 2025

Ehi

Moldy/urine smell

2/10

Poor

02 Sep 2025

Ehi

Room smelled like urine….moldy….bed was very uncomfortable…..

6/10

Pleasant

01 Sep 2025

Marie-Anne

I checked in very late to a room with a queen bed and full size sleeper sofa. Had to go back to get the linens. My son thought the room smelled but I didn't notice it. The hallway smelled horrible-like they had used certain chemical cleaners to try to clean up some kind of mess in the carpet but it didn't quite get it all the way.
The room was very clean but was a mix of new and outdated and worn out furniture/fixtures. New TV, new queen bed, new pictures on the wall, and new toilet. The sleeper sofa looked newish but the mattress was horrible and uncomfortable. The table, chair, coffee table and bedside table were scuffed and worn out. But clean.
I had to request the pots, pans, utensils, plates, and cups from the front desk---this was my first stay at and Extended Stay so I didn't realize the cooking stuff was not kept in the room. There were no cleaning products provided for the mini dishhwasher or the dishes. I ended up just leaving the dishes in the sink although I did wash one set of items with the kitchen cloth and a bar of soap.
On the second night someone who was staying in the room next to mine was able to open my room door with their key card which scared me to death. Additionally, the back door entrance into the hotel that you were supposed to use your keycard for access never worked and so anyone could walk right in.
The bathroom door was coming apart and two of the lamps didn't work but I did tell the front desk and they made a note.

Business_and_leisure Family_with_children

10/10

Exceptional

31 Aug 2025

Julian

Front desk receptionist was very accommodating and friendly

4/10

Poor

26 Aug 2025

Susan

Smoke alarm had been removed in room. Smelled strongly of smoke.

Business_and_leisure

4/10

Poor

24 Aug 2025

Clarissa

We checked in late, so I recognize this may have affected our experience to a degree, but the hotel was loaded with people outside loitering and smoking. I was cat called by a guest (?) in the far back parking lot. There is nowhere to park out front to check in. I reserved a room ahead of time and then was told by the front desk that they may not have a room for us, and then I had to choose from 3 rooms with issues. Luckily ours was just a non-working stove so that wasn’t an issue. The room itself appears fine at first, but when you look closer, it desperately needs attention. Holes in doors and walls, outlet covers cracked and falling apart, random furniture anchors left in walls, the rubber trim coming away from the wall and exposing a gap filled with dirt, hair and who knows what else. Thankfully the sheets were clean. The bed spread had stains and literal cigarette burn holes. We were the last room at the end of the hall by the stairs and the door opened and slammed shut all night. We would have left if we hadn’t lugged all of our stuff already up to the room and had a toddler well past bed time. Spend the extra $70 and stay at the very nice hotel just down the street.

Leisure Family_with_children

4/10

Poor

24 Aug 2025

Patricia

Room smelled very musky. Lamps had mold on it.

Business_and_leisure Self

10/10

Exceptional

20 Aug 2025

Ronelle

Staff is very very nice. The room very clean, everything worked.

Self

10/10

Exceptional

20 Aug 2025

Dilip

I checked in late evening. The lady at the desk , Maria was extremely friendly and cheerful and even though it was a long and tiring day, she brought a smile to my face.

Leisure Self

4/10

Poor

20 Aug 2025

Luciane

This hotel is in urgent need of a renovation. Also, beware that their \"breakfast\" is actually a store packaged cereal bar.

Business Friends

2/10

Poor

18 Aug 2025

Verified traveler

No good to stay here.

It's just not kept properly in very BADLY condition, bed and soft bed was very bad condition, smelling like someone had using bed , lots of spots on on bed, no sheets or pillows...room smells like dead rats or something. Bathroom very bad condition with smelling not clean for long time..Never had such experiences in time..its seems owner has not kept properly in good condition or taking care. For people to enjoy staying...will never recommended any one to stay here...

Thank you

Friends_and_family Family

8/10

Excellent

14 Aug 2025

Maria

The information on the website that this hotel offers free breakfast is very misleading .
They only serve coffee, and there is no sitting area, like most hotels have.
I did choose this hotel because of free breakfast and I'm disappointed.

Natalie at check in was very helpful .

Leisure Partner

2/10

Poor

11 Aug 2025

Marc

THE BED WAS SOOO UNCOMFORTABLE AND VERY HARD.
Could not get towels or wash rags.
The room smelled sour.
The bath tub was dirty and had hair in it.
Had to get room key reset 2 times in two days!!!

Business_and_leisure Family

10/10

Exceptional

05 Aug 2025

Denise

Excellent staff

Leisure Self

4/10

Poor

03 Aug 2025

Troy

It was an interesting experience. Check in person was great. Was a bit confusing seeing a cat running loose in the hotel. Owner of the cat was a nice lady wearing an ankle bracelet. Walk to the room was a corridor that had a smell that i have yet to pinpoint. Pretty sure it is stuck into my clothing and may never come out. Room was in rough shape with broken items. I walked outside to have a smoke and met a couple of homeless people living at the hotel. After speaking with them it sounded like a high number of guests were longterm homelessness people. Every person i ran into was really pleasant. Just not sure i would want to bring a family to this place.

Leisure Friends