Extended Stay America - Boston - Westborough

Extended Stay America - Boston - Westborough - Com

United States , Worcester - MA
WESTBOROUGH, 1800 Computer Dr
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100 reviews shown

10/10

Exceptional

08 Mar 2026

Jhon

En resumen todo estuvo excelente

2/10

Poor

08 Mar 2026

Michael

Musty room, overwhelming scene of chemical cleaners, hallways reek of weed smoke. I had to leave for another hotel.

10/10

Exceptional

07 Mar 2026

Denise

Everything at Extend a stay was great from checking in to the room. They have most of the amenities that you need and the staff is very accommodating. I would definitely recommend this hotel either for a short or long stay.

2/10

Poor

26 Jan 2026

Brian

Extended stay says room cleaned every 14 days . In 59 days only cleaned twice. Maintenance is non existent. Microwave was broken. Told I could get a new one. A week later I had to sit in lobby for an hour before someone brought a rusty one from another room. A cabinet is started to come off. Dishwaher doesn't work.

Business_and_leisure Self

8/10

Excellent

22 Jan 2026

Marina

Very friendly staff. Clean room with kichenette.
Breakfast is very limited \"grab & go\". There were a hot coffee though.

Leisure Friends

10/10

Exceptional

18 Jan 2026

yusef

Amazing

Business Self

10/10

Exceptional

12 Jan 2026

Diane

Great service!

10/10

Exceptional

11 Jan 2026

Diane

Absolutely

2/10

Poor

10 Jan 2026

Michelle

It was completely filthy. Like unsanitary and should be visited by the health board. The bed was broken and the bathroom door was also broken. The kitchen was unbearable. Fridge filthy, stove was absolutely disgusting the cabinet under the sink had severe water damage and mold. There was urine on the back of the toilet seat, what looked like feces on the door frame into the bathroom.

Leisure Family

10/10

Exceptional

05 Jan 2026

Diane

awesome staff!!!!!

Leisure Self

10/10

Exceptional

28 Dec 2025

yusef

Great

10/10

Exceptional

28 Dec 2025

yusef

Easy parking

Business Self

10/10

Exceptional

28 Dec 2025

yusef

Fairly well

Business Self

6/10

Pleasant

26 Dec 2025

Brenten

Ashton greeted us at the front desk and was super nice and professional. The room was clean.

10/10

Exceptional

24 Dec 2025

Diane

Adam at front desk went above and beyond everything was clean and just a peaceful stay

Friends_and_family Family

6/10

Pleasant

14 Dec 2025

Paul

Its never good when you show up with the cops inside and out. Front deak was great. Trans on 2nd floor overflowibg stinking thw whole floor up. Thw roo. Was ok tv good. Everything a bit worn. Will pay for a more expensive hotel next time.

Self

6/10

Pleasant

10 Dec 2025

Christopher

Room was clean, staff was great, but the garbage by elevators was massive and unbearable. Need night crew to clean up interior of hotel while guest are resting.

Leisure Partner

10/10

Exceptional

09 Dec 2025

William

Nice staff

Business Self

10/10

Exceptional

09 Dec 2025

David

Staff was extremely respectful and courteous, i have nothing but good things to say about this place. Very clean space, and good amenities as well. Would recommend.

Self

10/10

Exceptional

08 Dec 2025

yusef

Great place

Business Self

10/10

Exceptional

06 Dec 2025

Ken

Very clean updated room. Friendly check in.

Partner

6/10

Pleasant

01 Dec 2025

Robin

staff is friendly and did the job great. The property is dirty seeming. Trash barrel outside is full, lots of smokers right outside the front door, it smells bad. Then the lobby smelled like urine. There are over full trash areas in the halls on 2 floors, that also smells. The room itself seems fine, could be a little cleaner in the bathroom. Bed is decent enough. it has everything I need for a short stay.

Self

10/10

Exceptional

29 Nov 2025

Diane

Staff was awesome!

10/10

Exceptional

28 Nov 2025

Diane

All!

10/10

Exceptional

28 Nov 2025

Diane

Great staff!

Business_and_leisure

10/10

Exceptional

25 Nov 2025

Adolfo

Customer service is great Maria is awesome this place is just missing better breakfast

Business

4/10

Poor

23 Nov 2025

Rakesh

The ambiance was not soo good n did not felt welcomed.

Friends_and_family Family

10/10

Exceptional

22 Nov 2025

Jose

Love it

Partner

8/10

Excellent

21 Nov 2025

Marc

Clean room, courteous staff

Business

8/10

Excellent

16 Nov 2025

Martin

Good hotel with all you need.

Partner

4/10

Poor

15 Nov 2025

Brad

Staff told me I had to remove my vehicle from property cuz it leaked a small amount of gas, was not leaking when I went to look at it and didn't seem to be a problem?

8/10

Excellent

15 Nov 2025

Mike

Its was good for what I need it has a smoke hint to it eventhough it's supposed to be smoke free

Leisure Self

10/10

Exceptional

11 Nov 2025

Melissa

Coming from the west coast I was super tired. The lady at the front was fantastic, she was nice and helpful, the room was quiet and I slept the entire time until checkout before getting back on the road. Great for a night stay

10/10

Exceptional

10 Nov 2025

Michael

The staff here is super friendly and welcoming on the phone and in person I wish I got the front desk ladies’s name, but she was very polite and nice and treated me with care

Leisure Self

4/10

Poor

09 Nov 2025

Carol

the shower barely drained, few of the electrical outlets and the front desk was not staffed in order to check out.

Business_and_leisure Self

8/10

Excellent

09 Nov 2025

Rosa DC

The staff was attentive and helpful.

8/10

Excellent

09 Nov 2025

Lexi

Very clean

10/10

Exceptional

09 Nov 2025

BWEMA

Good

10/10

Exceptional

09 Nov 2025

Jose

This is my second time here and I like the rooms the first time I was complained about the front service young guy but this time it was a nice lady the front desk I had a good service this time room it was very cleaned and spacious.

Business

10/10

Exceptional

08 Nov 2025

LUPE

Room was clean and well maintained friendly staff free coffee and oatmeal right off the freeway easy access good locy

Friends_and_family Family

8/10

Excellent

07 Nov 2025

Michael

Was a nice place.

Friends_and_family Family

6/10

Pleasant

03 Nov 2025

Elizabeth

Quick grab & go food

Leisure Family

6/10

Pleasant

02 Nov 2025

Mubin

Gorl yall gotta provide tooth brushes and pastes in every room and maybe change up the breakfast to go plz. That’s all.

2/10

Poor

01 Nov 2025

Ryuji

Subject: Formal Complaint Regarding Receptionist Misconduct – October 30th

Dear Sir/Madam,

I am writing to formally and urgently report a serious incident regarding the conduct of a receptionist on duty at 9:00 AM on October 30th

Upon discovering that my room did not have a hair dryer, I requested one at the front desk. The receptionist responded without verifying the situation, stating decisively:

“All rooms are occupied, and there are no spare hair dryers.”

However, when I later asked a housekeeper, I was informed that there were unoccupied rooms, and the housekeeper immediately provided a hair dryer. This demonstrates that the receptionist gave false information and failed to perform the basic responsibility of checking availability.

I need a feedback on this case.

8/10

Excellent

29 Oct 2025

Uwe

Good value for money

Leisure Partner

6/10

Pleasant

29 Oct 2025

yingbi

Good price and kichen

Leisure Family

10/10

Exceptional

24 Oct 2025

Mark

It's peaceful and quiet

Leisure Self

8/10

Excellent

22 Oct 2025

Donnie

Need upgrade

Leisure

10/10

Exceptional

18 Oct 2025

Robert

Leisure Self

6/10

Pleasant

17 Oct 2025

Asha

Great service but the place could use an upgrade

Leisure Partner

6/10

Pleasant

15 Oct 2025

Jarhara

Breakfast consisted of coffee bar with few I mean very few snacks pullout was filthy dishwasher didn’t work and came out of the casing every time you opened it

Business_and_leisure Family_with_children

2/10

Poor

05 Oct 2025

Ronald

Not a nice place smelled funny staff wasnt pleasant no kitchen set for the suite not enough clean linen never again

Partner

10/10

Exceptional

27 Sep 2025

Jose

I was in shock when I saw the room it was small but very organized for the price it was good I love it. The service at the front desk was very poor the guy he was so rude he needs more training to be more professional other than that it was great.

Partner

6/10

Pleasant

27 Sep 2025

Wilson

The property was being refurbished, however we never received any type of service the 5 days we were ther. We had to go to front desk to ask for toilet paper and we had to take out the trash and put new bags in the the waste baskets. The kitchen area the cabinets were sticky with grease.

Leisure Partner

4/10

Poor

24 Sep 2025

Kimberly

The tub doesn’t drain fast enough so the water builds up when you’re taking a shower. The floors are laminate and the entire floor in my room was sticky. They have signs in the room saying they have plates and cups and silverware but they don’t. You have to to ask for it. They don’t come in during your stay to clean your room or make your bed unless you ask for it. There’s no coffee maker, first time ever being in a room that didn’t have one. No ice machine that I saw, you can make ice in your room but have to fill a tray and wait for the cubes to form. Whoever checked me in was being agist and asking a ton of extra questions to a person under 21 who was checking that she didn’t ask me and gave advisements to that person and not to me. Back lot has moor parking but is poorly lit at night time.

Leisure Self

6/10

Pleasant

21 Sep 2025

yusef

I was put in a handicap room

Business Self

2/10

Poor

14 Sep 2025

Aimee

Stay away

The staff is so rude here I wouldn’t recommend and one to stay here

Partner

6/10

Pleasant

13 Sep 2025

Nicole

The room was definitely stuffy .smelled like dog & cat pee.

Leisure Self

8/10

Excellent

07 Sep 2025

Nancy

I would like a cafeteria eith better options to eat.

Leisure Partner

6/10

Pleasant

03 Sep 2025

Anna

Grab and go version of breakfast included was very disappointing. Internet was good, room was clean. Impossible to cook anything real, cause the vent only blows in your eyes and the window doesn't open, so the rooms smells for days. The staff was very friendly.

Partner

10/10

Exceptional

02 Sep 2025

Jimmy

Love it

Partner

2/10

Poor

02 Sep 2025

Ehi

Moldy/urine smell

2/10

Poor

02 Sep 2025

Ehi

Room smelled like urine….moldy….bed was very uncomfortable…..

6/10

Pleasant

01 Sep 2025

Marie-Anne

I checked in very late to a room with a queen bed and full size sleeper sofa. Had to go back to get the linens. My son thought the room smelled but I didn't notice it. The hallway smelled horrible-like they had used certain chemical cleaners to try to clean up some kind of mess in the carpet but it didn't quite get it all the way.
The room was very clean but was a mix of new and outdated and worn out furniture/fixtures. New TV, new queen bed, new pictures on the wall, and new toilet. The sleeper sofa looked newish but the mattress was horrible and uncomfortable. The table, chair, coffee table and bedside table were scuffed and worn out. But clean.
I had to request the pots, pans, utensils, plates, and cups from the front desk---this was my first stay at and Extended Stay so I didn't realize the cooking stuff was not kept in the room. There were no cleaning products provided for the mini dishhwasher or the dishes. I ended up just leaving the dishes in the sink although I did wash one set of items with the kitchen cloth and a bar of soap.
On the second night someone who was staying in the room next to mine was able to open my room door with their key card which scared me to death. Additionally, the back door entrance into the hotel that you were supposed to use your keycard for access never worked and so anyone could walk right in.
The bathroom door was coming apart and two of the lamps didn't work but I did tell the front desk and they made a note.

Business_and_leisure Family_with_children

10/10

Exceptional

31 Aug 2025

Julian

Front desk receptionist was very accommodating and friendly

4/10

Poor

26 Aug 2025

Susan

Smoke alarm had been removed in room. Smelled strongly of smoke.

Business_and_leisure

4/10

Poor

24 Aug 2025

Clarissa

We checked in late, so I recognize this may have affected our experience to a degree, but the hotel was loaded with people outside loitering and smoking. I was cat called by a guest (?) in the far back parking lot. There is nowhere to park out front to check in. I reserved a room ahead of time and then was told by the front desk that they may not have a room for us, and then I had to choose from 3 rooms with issues. Luckily ours was just a non-working stove so that wasn’t an issue. The room itself appears fine at first, but when you look closer, it desperately needs attention. Holes in doors and walls, outlet covers cracked and falling apart, random furniture anchors left in walls, the rubber trim coming away from the wall and exposing a gap filled with dirt, hair and who knows what else. Thankfully the sheets were clean. The bed spread had stains and literal cigarette burn holes. We were the last room at the end of the hall by the stairs and the door opened and slammed shut all night. We would have left if we hadn’t lugged all of our stuff already up to the room and had a toddler well past bed time. Spend the extra $70 and stay at the very nice hotel just down the street.

Leisure Family_with_children

4/10

Poor

24 Aug 2025

Patricia

Room smelled very musky. Lamps had mold on it.

Business_and_leisure Self

10/10

Exceptional

20 Aug 2025

Ronelle

Staff is very very nice. The room very clean, everything worked.

Self

10/10

Exceptional

20 Aug 2025

Dilip

I checked in late evening. The lady at the desk , Maria was extremely friendly and cheerful and even though it was a long and tiring day, she brought a smile to my face.

Leisure Self

4/10

Poor

20 Aug 2025

Luciane

This hotel is in urgent need of a renovation. Also, beware that their \"breakfast\" is actually a store packaged cereal bar.

Business Friends

2/10

Poor

18 Aug 2025

Verified traveler

No good to stay here.

It's just not kept properly in very BADLY condition, bed and soft bed was very bad condition, smelling like someone had using bed , lots of spots on on bed, no sheets or pillows...room smells like dead rats or something. Bathroom very bad condition with smelling not clean for long time..Never had such experiences in time..its seems owner has not kept properly in good condition or taking care. For people to enjoy staying...will never recommended any one to stay here...

Thank you

Friends_and_family Family

8/10

Excellent

14 Aug 2025

Maria

The information on the website that this hotel offers free breakfast is very misleading .
They only serve coffee, and there is no sitting area, like most hotels have.
I did choose this hotel because of free breakfast and I'm disappointed.

Natalie at check in was very helpful .

Leisure Partner

2/10

Poor

11 Aug 2025

Marc

THE BED WAS SOOO UNCOMFORTABLE AND VERY HARD.
Could not get towels or wash rags.
The room smelled sour.
The bath tub was dirty and had hair in it.
Had to get room key reset 2 times in two days!!!

Business_and_leisure Family

10/10

Exceptional

05 Aug 2025

Denise

Excellent staff

Leisure Self

4/10

Poor

03 Aug 2025

Troy

It was an interesting experience. Check in person was great. Was a bit confusing seeing a cat running loose in the hotel. Owner of the cat was a nice lady wearing an ankle bracelet. Walk to the room was a corridor that had a smell that i have yet to pinpoint. Pretty sure it is stuck into my clothing and may never come out. Room was in rough shape with broken items. I walked outside to have a smoke and met a couple of homeless people living at the hotel. After speaking with them it sounded like a high number of guests were longterm homelessness people. Every person i ran into was really pleasant. Just not sure i would want to bring a family to this place.

Leisure Friends

4/10

Poor

02 Aug 2025

Jomy

Someone stopped caring a long time ago.

Leisure

2/10

Poor

31 Jul 2025

David

There was nothing about this property that we found That was Anything close To likable Unfortunately There's.

2/10

Poor

27 Jul 2025

Gerry

Sofa bed was never provided with extra sheets. Water in bathtub slow to drain, bed made guest itch, breakfast to go on low budget, it was only fruit bar and cupcake.

Leisure Family

4/10

Poor

22 Jul 2025

Georgette

Pictures online looked great. However, upon arriving there was a lot of trash in the back parking lot, not to mention an old mattress tossed to the side. Stains on the couch in our room. Last straw was the moaning of a man in the hallway at about 10:15 that night.

Partner

6/10

Pleasant

20 Jul 2025

Susan

Super nice staff but below average facility

The staff were very nice but the hotel is very run down. We had two rooms and one had mosquitoes in it, a slight odor, and no remote control for the TV. The other room also had a slight odor, the iron didn’t work, one of the drawers in the kitchen was broken and there were brown spots on the bathroom ceiling. It seemed clean with not roaches or those types of bugs. The grab-and-go breakfast ran out of oatmeal packets one the first morning and was not replenished during our stay. There were also a lot of people loitering around .

Friends_and_family Family

2/10

Poor

20 Jul 2025

SASIDHAR

The staff are unprofessional and did not provide us the room. My flight got delayed and I reached the hotel at 12PM. They denied us the room and the staff were very arrogant.

10/10

Exceptional

18 Jul 2025

Demetria

Good

2/10

Poor

14 Jul 2025

Shirish

We arrived around midnight, and the front desk informed us that the keycard system wasn’t working, so she would have to open the room for us using the master key. However, the room she attempted to open was already occupied, which caused some confusion. The front desk seemed unsure about which room to assign us.

We were eventually given a room, but since we were four people—two of whom were supposed to sleep on the pull-out sofa bed—there were no extra pillows or blankets provided. To make matters worse, the room had a strong smell of cigarette smoke.

Friends_and_family Family

10/10

Exceptional

12 Jul 2025

William

The gentleman at the front desk was extremely polite and helpful. We had to schedule the room last minute, at midnight.

Leisure Family

2/10

Poor

10 Jul 2025

Verified traveler

Cancelled reservation without notice

Arrived a bit after 9:00pm to discover the hotel had cancelled our reservation because they were completely booked. No email, no text or call. We had been on the road for some time and this was not a welcomed development. The desk staff was kind and courteous and made several calls for arrangements for rooms at another location not far. That location was gracious and charged us the same amount of our original booking through Hotels.com, but now we have to sort out a refund for the original charge when we booked. The new location was not real clean and darkly lit hallways. Many of the lights in the room buzzed. Smelled like turpentine. We made due and were glad to have a place to sleep, but wont be using this location again.

Friends_and_family Family

10/10

Exceptional

03 Jul 2025

Alexandre

Very good

10/10

Exceptional

03 Jul 2025

Alexandre

Very good

10/10

Exceptional

01 Jul 2025

Devin

It was perfect for what I needed it for, just a one night stay for a good price.

Leisure Self

10/10

Exceptional

30 Jun 2025

Bayo Elizabeth

I loved the friendly professional attention provided by the staff. The quiet of the hotel was also a welcome joy. I was exhausted & need to sleep& bathe. The luxurious over-sized bath tub, was a dream come true for me. The sheets& towels were always White& perfectly clean& with no stains-an improvement on other hotels I have visited. I skipped the grab& go breakfast, to sleep in late& felt like it was worth it. I really enjoyed my stay& I will visit again. Thank you Extended Stay America-You RULE! Ms. Bayo Elizabeth Cary, AA, BA, MLIS

Business Self

4/10

Poor

29 Jun 2025

Ismael Santiago

We arrive at our room. No sheets in the sofa bed. We had to go get it . Nothing, I mean, not even one plate in the kitchen. You have to go downstairs to get whatever you need and be lucky they have it. The coffee in the lobby is as bad as it gets; they don't filter properly. The lady who was working that night was doing front desk, housekeeping, washing sheets, and dishes at the same time.

Leisure Family

8/10

Excellent

27 Jun 2025

Paul

Front lobby needs updating.

Leisure Friends

6/10

Pleasant

27 Jun 2025

Alec

There was really nothing special about this place other than customer service was good.

Business Partner

2/10

Poor

23 Jun 2025

Nilvania

I don’t like this place because it is very dirty, small bad, promises breakfast inclued but have just coffe and tea for to go

Leisure Partner

6/10

Pleasant

22 Jun 2025

brooks

Parking was limited. Room needed maintenance.

2/10

Poor

20 Jun 2025

Gabe

Dirty and uncomfortable

Carpet needs replacing, floor was filthy. Could not add night easily then when I did I had to do online but stay did not go thru by attendee so was woken up by housekeeping and had to show my receipt almost getting booted from hotel

Self

2/10

Poor

19 Jun 2025

Benson

I am asmatic. The rooms were supposed to be smoke free but had strong smoke odor. Requested a different room which was granted with another one which turned out to be more or less the same. It was made clear there wount be any other room change. The bath tub was terrible had to put a towel to step on as I took a shower. Never again to that chain

Friends_and_family Family

2/10

Poor

18 Jun 2025

Dan

Nice staff. Clean bed (surprisingly). The hotel is filthy and run down. Awful odors. Trash in the hallways. Parking lot litter everywhere. No excuse for the conditions.

2/10

Poor

16 Jun 2025

Lisa

The room needs repairs and cleaning.
The curtain allowed light in all night long.
The tub faucet leaked. The walls were cracked.
The side of the refrigerated was pitted and not clean.
The rug was sticky and needed replacing.
Was definately not worth the money.

Friends_and_family Family

8/10

Excellent

15 Jun 2025

Gregory

Budget locale, but still good for the price. The breakfast is coffee and prepackaged muffins and bars. But the rooms have their own kitchens. You have to request plates, glasses, flatware. That’s to avoid theft. No gym, no vending my schines. But safe location and free parking

Leisure