Extended Stay America Boston Marlborough

United States , Boston - MA
MARLBOROUGH, 19 Northboro Rd East
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100 reviews shown

4/10

Poor

19 Mar 2026

Allyson

Someone banged loudly on my door at 5 am. I was scared and stayed in my bed but didn’t sleep after that. I am a woman traveling alone. Writing for others to know.

Self

8/10

Excellent

27 Feb 2026

michelle

Positives: Staff welcoming & funny. Accomodations were awesome.
Room decent clean & spottles, but old.
Bathtub was beat up. Bring your hair dryer soap and shampoo. Hot water was great!
Kitchen appliances super old / beat up. Nice laundry room.
Coffee till 9AM But bring your own breakfast.
But we were super pleased with all of the accommodations for the money spent. We would stay there again.

Partner

4/10

Poor

25 Feb 2026

John Joseph

No house keeping unless your there for over a week.
Halls and rooms smell like weed
Abondend cars on property. Trucks and trailers parked in fire lane. Staff doesn't care.

Partner

8/10

Excellent

17 Feb 2026

Emerita

The room is very clean but it noisy in the hallway the room is 132 the stuff is friendly the price is cheaper

Friends

10/10

Exceptional

08 Feb 2026

Jeff

The room was enough I needed. Friendly staff. Good stay

2/10

Poor

02 Feb 2026

Patrick

Staff was having a birthday party in a nearby room. I waited 30 minutes at the desk making my presence known through loud calls. Ignored me. Finally checked in by a morbidly obese man in a filthy shirt. Room was marginal at best. Odor, I will never be back. Get your staff straightened out. One of he worst front desk experiences I have ever had. Also, shoveling / plow job was terrible. No path from readr parking lot to back door. Poor plow job in parking lot overall.

Business

2/10

Poor

19 Jan 2026

Julia

Filthy bathroom smelly

4/10

Poor

17 Jan 2026

Alyssa

The walls are paper thin. I called to call the front desk for a Boris's complaint at 10 pm as you could hear children above us running around and yelling. There was toilet paper stuffed in the shower drain. The bathroom smelt like dirty diapers. The AC unit was not working and the room was extremely hot. There were bugs flying around the room.

Leisure Friends

4/10

Poor

01 Jan 2026

Carlos

10/10

Exceptional

21 Dec 2025

Clarence

Always great and cozy. Love the new TVs and Beds just all around enjoying. Staff is great. Always above and beyond.

Business_and_leisure Self

2/10

Poor

21 Dec 2025

Levi

Fire alarm went off for 10 minutes at 6:30pm and again at 4:30am. There was absolutely nothing being done by the staff to fix the situation.

Partner

2/10

Poor

19 Dec 2025

Leo

Staff on reception taking with actitud and cursing too much, when he gave me the card he literally trhow it to me.
Dirty room!

2/10

Poor

06 Dec 2025

Simonica

The worst hotel ever I stay in my life , only crazy people there , the hotel is very poor , smell so bad , crazy people screen all night long .

6/10

Pleasant

05 Dec 2025

Brett

Spartan room. Heater didn’t work, No hair dryer, dishes, silverware, or glasses. Clean but run-down. Bath spigot was loose in the wall.

Business

4/10

Poor

30 Nov 2025

Tina

Check in went well. I did find it odd to be asked if I wanted to have a room in a quiet part of the hotel. We go up to our room which is non smoking to find it smells like an ashtray and something weird and the window is wide open. The carpet was severely stained, the headboard torn, the chair’s “leather” cracked, the bathroom door had a hole, there was a sponge stuck to the wall, broken glass in the mirror closet door,straw wrappers in the electrical box, and the shower drain didn’t drain. I kept my shoes on.

Leisure Partner

10/10

Exceptional

13 Nov 2025

Edna

Room was spotless. Staff was nice.🙂👍liked my privacy.

Leisure Self

4/10

Poor

26 Oct 2025

Deena

Room smelled like smoke. Couch in room was broken, holes in the walls, one elevator not working. Bathtub stained, outside in front of hotel was dirty with cigarette butts all over the ground.

Leisure Partner

6/10

Pleasant

26 Oct 2025

Brian

Sparse in every respect. Coffee, hot water, tea and oatmeal bags.

Friends_and_family Family

2/10

Poor

24 Oct 2025

Stormy

The room was musty smelling. It was dirty. We turned on the heat to avoid sleeping under the blankets. I will pay the extra money and stay at the Best Western down the road next time. That place was much nicer and only a tad more expensive. The breakfast was a real breakfast. I will be avoiding this place.

Leisure Family_with_children

10/10

Exceptional

21 Oct 2025

Diane

Great extended day for me

4/10

Poor

21 Oct 2025

There was a big broken peice on the bathroom door that wouldnt allow it to close aswell as stains in the carpet

Leisure Partner

4/10

Poor

19 Oct 2025

Beds were clean. Furnitures were busted, broken but functional except the bathroom light. I did not use the kitchen but it looked fair. For my one ight stay, I made it work but I would not book this place for more than that ..

Business Friends

2/10

Poor

14 Oct 2025

Alex

The room was smelly. Door cabinet missing. Shower head with no pressure. Location was great. I woudn't stay there again.

Leisure Family

6/10

Pleasant

14 Oct 2025

NANCY

If you’re looking for hot showers and clean bed with a thermostat that works yes fine. Room smelled like smoke and closet had no doors for a room you can cook in. The price was too high for this room. It should be $50 cheaper.

6/10

Pleasant

12 Oct 2025

David

Spent one night as it was the only reasonably priced hotel for that night and general location. No problems.

Friends_and_family Family

4/10

Poor

08 Oct 2025

Nelson Ricardo

No good service

2/10

Poor

07 Oct 2025

Mohamed

I wasn’t able to stay there.

Leisure Family

2/10

Poor

03 Oct 2025

Brenda

Police out front warned us not to stay there!
Many people under the influence wondering around.
Many sick people wondering around.
This place should be removed from the Expedia website immediately.
Not suitable.

Leisure Family

2/10

Poor

29 Sep 2025

David

Place dirty, dude in the front was a jerk just not worth it. No toilet paper. Fridge was packed with food from previous petson. No housekeeping. Just horrible

Partner

10/10

Exceptional

28 Sep 2025

Yajaira

Clean rooms

10/10

Exceptional

27 Sep 2025

ingrid

basic stay, clean and economical, good size room

Leisure Family

2/10

Poor

23 Sep 2025

Kenny

The room was not clean the floor was disgusting and there was roaches everywhere! I left around 230am. I couldn’t do it anymore, I just kept finding more roaches. I need a full refund please.

Partner

6/10

Pleasant

22 Sep 2025

Misty

It's outdated, which I am okay with, but not clean. The fitted sheet was too small, exposing the dirty loose sheet underneath. The bathroom sink had gunk in it. The TVs were being upgraded, but it only consisted of standard cable still, (just a larger tv that now captures the glare from the sconce). We were placed by an access door that shut loudly, and had to have our curtains slightly open on one side as to the block the parking lot light shining on our faces as we slept on the other side. The bathroom sink faucet was faulty, thankfully the kitchen sink wasn't so we brushed out there. Awful water pressure. Looks like they're upgrading and we got there too soon. But cleanliness could be fixed and the outdatedness wouldn't matter.

4/10

Poor

19 Sep 2025

Hedy

When I arrived there was no one at the front desk.
I had to wait for about 3-4 minutes.
In the morning there were no bowls or spoons to even prepare the instant cereal.

Self

4/10

Poor

15 Sep 2025

Ngwe

As soon as I opened my room door the strong smell of cigarette smoke hit my face before I entered the room. I went to the front desk to ask for a room change and was told that there was no more rooms available and I that I would have to return to the front desk the next morning to see if there is a room available for me the change. Next morning I went to the front desk and was given a key to a new room to check out before moving my belonging to the new room. The new room was better, had no smell of cigarette but still the room smelled alittle musty. And there as 1 dirty towel left in the bathroom and the couch was broken. I eneded up moving to the new room. My experience was unpleasant and I will not book that exact location again.

Leisure Partner

6/10

Pleasant

14 Sep 2025

Greg

The staff was friendly. The room was clean. The hotel was convenient and close to the interstate and restaurants. Part of this decision to stay here was “breakfast included.” After I paid, at check in, I was told there would not be breakfast because of a delivery issue…. Not my problem. Thank you.

Leisure Partner

2/10

Poor

10 Sep 2025

Veronica Monique Mary

if i could rate this hotel 0 stars i would. do NOT stay here unless you want to be disrespected or have bloody sheets. i have been trying to get into contact with someone at this location and no one is answering the phone or emails.. Very unprofessional and annoying as this has been going on since august 19th.. First off the front desk woman was rude as well as the manager on site. I had went to the hotel, checked the beds as I usually do when going to a hotel and our bed had blood on multiple spots.. I simply went to the front and just asked for the sheets to be changed. the guy up front was kind and understanding.. he went to go talk to his manager and she got upset.. She was yelling in her office which is behind the front desk and she knew i was standing there, She said \"you get what you pay for\" and just continued to ramble. I was not asking for much just a sheet change so then i got upset and didn't want the situation to get any bigger so I then told the guy up front if he could just issue me a refund and i will take my business elsewhere and he had no problem doing that. Showed me that he issued the refund and expedia would call them to approve the refund. It has now been almost a full month and no one knows how to answer calls or emails.

Business Partner

8/10

Excellent

08 Sep 2025

Gene

The biggest negative for me is that the floor of the elevator was filthy.

Leisure Partner

2/10

Poor

07 Sep 2025

Jessica

The room was musty, stinky and we felt unclean staying in that room. Would not go back and when I told the staff at checkout, they were just like \"okay\".

4/10

Poor

03 Sep 2025

Jacqueline

Wish I spent $20 more to stay somewhere else

The hotel was just over all not very clean, lots of dirt in corners just not cleaned properly. I didn’t feel comfortable walking barefoot on the carpet in our room it felt VERY grimey on our feet. The bed didn’t have any skirt just a bare mattress box spring , there was a hole in the wall that was repaired but never re painted so it was just a fresh (not fresh) spackle patch. There were no amenities such as cups or conditioner or lotion. The very bare bones for a nights sleep which is alll we did and left. Also the “free breakfast” was a coffee and tea station that also had oatmeal packets and the only creamer was also in packet form. The people working were nice enough but nothing above and beyond. OH and they couldn’t call the front desk because our phone line was actually cut.

Friends_and_family Family

2/10

Poor

01 Sep 2025

Omarelys

Failed to give me a room through Expedia after paying and stating on Expedia website that a room was available

2/10

Poor

31 Aug 2025

Brian

Staffed and run by idiots and morons

When I arrive, I had to wait for the gentleman working the desk to stop flirting with a woman before he finally served me. Then he finally gives me a key to my room. I go to my room, open it, and walk in on a person cooking their dinner. I go back to the front desk, and the gentleman is no longer there, but a woman who appears to be his superior has now taken over. She told me that he “had a long day,” and doesn’t know why he made that mistake. Then she gives me a key to a second room. I opened that door, and I find a gentleman sleeping on his bed in his room. So TWICE I was given room keys to OCCUPIED rooms. Then I had to wait in line again for multiple other people to be served. I had been at the establishment for half an hour and had no room. Finally, the woman very proudly states that she herself has checked the next room, and proceeds to walk me there and show me that there’s no one staying in it, as if this is some sort of amazing accomplishment on her behalf. If there was a grade lower than zero stars this place deserves it. They are a literal clown show and have no clue how to run a business whatsoever. The female employee murmured something about refunding my stay, but I’ve not received any indication that that has actually happened.This was one of the worst experiences I have ever had at a hotel, and I am a musician who travels around the country and stays in hundreds of hotels each year. They win the prize for 2025.

Business

10/10

Exceptional

20 Aug 2025

Kerry

Good service, safe near the highway

Great service from I want to say his name was Angel at the front desk. Property is a little old and allows dogs so of course it’s not high-end. I thought there would at least be some cups or plates in the room, but you have to ask for that especially. It’s one of the cheapest options and you get what you pay for.

Friends_and_family Family

6/10

Pleasant

09 Aug 2025

Corey

Was ok

2/10

Poor

08 Aug 2025

Leila

Horrible service and stay. Not worth it

Arrived at 10pm to check in and room was not ready. Apparently they gave our room to another guest who was not happy with theirs. So we had to wait for them to clean it before we could check in. An hour later, once in the room, the floor was sticky and unclean. Room dingy and creepy. Kept our shoes on the whole stay. Stayed 2 nights instead of 3. They approved to refund us our 3rd night. But since I booked through a 3rd party, they have been unreachable. It’s been 2 weeks.

Friends_and_family Family

2/10

Poor

07 Aug 2025

Debra

terrible

2/10

Poor

07 Aug 2025

Debra

Garbage bags in hallway for 2 days, 1 elevator didn't work, room, hallways, hotel in general had many cracks, worn out looking, paint peeling, total mess in some areas

Leisure Family

10/10

Exceptional

01 Aug 2025

Valerie

Parts may need some updating, but we were very comfortable. Could use some USB outlets. Breakfast was VERY limited.

Leisure Family

10/10

Exceptional

29 Jul 2025

Kathleen

Already indicated above

2/10

Poor

27 Jul 2025

Esziel

Angel at the front desk was super nice and helpful. Unfortunately the hotel was very dirty and needed a lot of upgrade.

2/10

Poor

25 Jul 2025

david

This property needs to be cleaned. The room smelled like smoke water on the floor when we walked in. Damnp and musty smelling.

Leisure Partner

4/10

Poor

21 Jul 2025

Nancy

After spending an hour there, I booked another hotel room nearby. This was going to be a convenient stop on my trip. I knew the area and got a good rate. Wrong decision on my part.

4/10

Poor

21 Jul 2025

Margarita

The property appears as a shelter more than a hotel. The smell in the room was bad. Very musty if I wasn’t so exhausted I would have checked out early. Would never stay here again.

Family

6/10

Pleasant

20 Jul 2025

Jennifer

Not Satisfied

The hotel was understaffed, had no ice machine, and no hair dryers in the rooms. I had to call the front desk on three different occasions and no one ever answered. My room smelled aweful and was very hot when I arrived. I have never been to a hotel that didn't have the ac running when you arrived.
There was only one person at the desk during checkin time and some people waited for 30 minutes. The manager didn't seem to know how to handle an annoyed customer and instead of jumping behind the desk to help her employee she headed up the elevator with no explanation. I will never stay here again.
Outside the side door there were cigarette butts all over the ground. Why not have a receptacle for them so people don't need to throw them on the ground.
For the price, I expected more.

Self

2/10

Poor

20 Jul 2025

jamie

Disgusting - 0 Stars if possible. Smelled awful, in the room and hallways - Like cigarette smoke, horrible mixture of food, etc.. The room was beyond dirty - the floor, our shoes stuck to it. As if someone dropped a bunch of soda on the floor and never cleaned up. The bathroom looked like it never saw a cleaning product. We literally checked in and checked out.

10/10

Exceptional

19 Jul 2025

Clarence

Nice accomodations.. would recommend.

4/10

Poor

18 Jul 2025

Ronald

The room was missing the microwave oven, the front desk clerk handed me one. I took it up to the room, but it did not work. The refrigerator was set too cold and froze my drinks. The backsplash is falling apart. The tile wall in the bathroom is not even (some tiles stick out more than others). The grab and go breakfast was not handled very efficiently, both coffee urns were empty.

Business Self

4/10

Poor

17 Jul 2025

Josyane

Really discusting room !

Friends

4/10

Poor

13 Jul 2025

Wayne

This property needs a lot of work and maintenance. I had a reservation but when I went to check in I was told there were no rooms available except for the room of last resort that needed a lot of renovations. They did discount the room 30%.

Leisure Pet

4/10

Poor

13 Jul 2025

Heather

Gross

The mattress is old and all you could feel was every spring in it, the shower curtain was moldy with dryer boogers on it, and there was dirty tissues behind the night stand.

4/10

Poor

13 Jul 2025

Nicole

Only thing that was good was it was close to where I had to go and the staff were nice. Other than that the rug was damp and filthy, the bathroom door barely closed and there was an odor in the room

Business Family

2/10

Poor

12 Jul 2025

Harold

we came late and they did not have a room for us. we slept in the car!

Leisure Family

4/10

Poor

10 Jul 2025

Renee

The room was not that clean.

Leisure Family

4/10

Poor

03 Jul 2025

Patricia Ernesto

I don’t like this place no is very cleaned is a little clean

The Manager very bab other people nice

8/10

Excellent

03 Jul 2025

Urs

Good value

Leisure

10/10

Exceptional

27 Jun 2025

Comosty

Nice

4/10

Poor

26 Jun 2025

Shardul

Ok for one night, not for longer stays.

The floors in the room were sticky. The room had a weird smell and didn't feel clean. It was only one night stay, so it didn't matter, but definitely would not stay here longer than one night. Breakfast is a joke!

Friends_and_family Family

8/10

Excellent

25 Jun 2025

Obi

They were good

Leisure Family_with_children

2/10

Poor

24 Jun 2025

Alison

I cancelled the room on Sunday but was still charged for my stay on Monday, I need a credit

Partner

10/10

Exceptional

23 Jun 2025

Anthony

Neat and excellent service

4/10

Poor

22 Jun 2025

Maria

The bathroom had hair all over. You can tell they don’t scrub the showers when cleaning. Sheets were not clean

4/10

Poor

22 Jun 2025

Tristan

The room smells strongly of cigarette smoke, particularly in the bathroom. The front desk was nice, and the room was surface clean but very run down. Mostly the smoke smell made our stay very unplesant

Leisure Partner

6/10

Pleasant

21 Jun 2025

Daniel

Musty smell and needs improvements. Bathroom light wasnt working and sheets where not clean.

Leisure Family

10/10

Exceptional

19 Jun 2025

Thuy

I love the area in that you can drive 5 minutes and find a lot of restaurants and shops to browse the town. Although I do not have a pet I did see that they accommodated guests who do have pets and made their stay comfortable as well.

Leisure Self

2/10

Poor

18 Jun 2025

Mathew

First room wasn't cleaned and the tv didn't work the second room smelled really bad and no breakfast in the morning

6/10

Pleasant

18 Jun 2025

Barbara

The room was clean. Late check in was easy. Breakfast was grab & go which was disappointing. But it served our purpose. Because of leafy foliage that covered the hotel sign, we passed the property twice.

Leisure Partner

4/10

Poor

17 Jun 2025

Roni

Entire hotel needs updated

Leisure Friends

4/10

Poor

15 Jun 2025

Jessica R

Hotel smelled terrible. Didn’t seem clean. Beds were horrible. Noisy.

6/10

Pleasant

14 Jun 2025

DIEGO

When I bocked this room showed me 2 bed but in the reality was one king and a sofa. A lot of dog hair in the room.

6/10

Pleasant

12 Jun 2025

Mindy

The property needs to touch up the paint as they patched areas and walked away. It was easy access on off the highway. Would be nice to have vacuumed the elevator and picked up trash in hallways!!

Leisure Family

4/10

Poor

10 Jun 2025

Christina

The building is old and run down. Our room smelled of smoke. The only highlight was the very friendly staff.

Friends_and_family Family

6/10

Pleasant

09 Jun 2025

Quinton

You get what you pay for. It’s probably the cheapest in the area and all the utilities were functional but it was just passable in terms of cleanliness. The microwave and stove were a bit rusted and there seemed to be empty plastic bags and a bit of what seems like pet fur on the ground. After a light clean, it’s good enough to sleep in. If you are looking for a place to simply sleep at night and use the rest of your vacation out and about, this is a place to consider if you can handle a little less polish in your room.

Leisure Family

6/10

Pleasant

06 Jun 2025

William

The staff did their best but I had to request dishes, cutlery, and coffee maker. Light bulbs were not working properly in bedside lamps: had to reseat one to get it to work; the other was missing. Breakfast is very minimal--hot drinks and a muffin.

10/10

Exceptional

06 Jun 2025

Ebenezer

Good

8/10

Excellent

05 Jun 2025

Robert

Property was very comfortable and clean.
Check in was fast and smooth.

Leisure

4/10

Poor

04 Jun 2025

Samuel

Front area was quite poor and dirty, no room cleaning

Business_and_leisure Self

8/10

Excellent

02 Jun 2025

David

Found this listing while traveling thru the eastern US...Good value for us.. Disappointed in the 'Breakfast to Go'

4/10

Poor

01 Jun 2025

Kayleigh

Property itself left much to be desired, including they only had one staff member for the whole hotel. Poor guy was running aroubd like crazy doing check ins, maintenance issues, everything. There was not even a manager assigned to the building let alone on call for issues. Worker was super helpful but really disappointed in how the place was poorly kept and vlatently understaffed

Leisure Partner

8/10

Excellent

01 Jun 2025

Derek

Convenient

Business_and_leisure Self

8/10

Excellent

01 Jun 2025

Derek

Convenient

Business_and_leisure Self

8/10

Excellent

01 Jun 2025

Derek

Convenient

Business_and_leisure Self

8/10

Excellent

30 May 2025

Patricia

When we entered the room we stayed in it smelled like a gym locker room...we bought air freshner and a candle so when we were there we could help make the smell less obtrusive. We never had anyone offer to come clean the room or change sheets the 8 days we were there. It was an okay experience but will find another place to stay when we come home to Massachusetts next time.

Business_and_leisure Family

10/10

Exceptional

26 May 2025

Odlet

Just the quiet space and good costumer service.

Business_and_leisure Family

2/10

Poor

22 May 2025

Kevin

Filthy and unsafe

When we pulled the front desk clerk was out front smoking, hotel patrons walking their dogs in the parking lot and not cleaning up after them. We reluctantly checked in and went to our room which was a mess. This is the worst hotel experience I have had in my life…

Friends_and_family Family

6/10

Pleasant

21 May 2025

Tiffany

I felt like I'd stumbled into the neighborhood drug motel. Thankfully, the staff were very nice as were the more permanent residents. At no point did I feel unsafe. Unfortunately, one of those residents choose to pull the fire alarm on our last night. I ended up carrying my dog and dragging my two grandchildren, along with my mother, to sit in the car

10/10

Exceptional

20 May 2025

timothy

would like coffee available

Leisure Partner

10/10

Exceptional

20 May 2025

Claudia

Easy access to the places we were going. Close to restaurants and shopping.
Very quiet area!

Front desk workers were courteous and helpful.

Leisure Family

4/10

Poor

20 May 2025

Julie

Flop House

This hotel is a flop house. It is NOT safe or clean. The odor of smoke was so invasive that the paper products smelled like smoke and the walls were sticky. This level of disrepair and lack of cleanliness is unacceptable for any hotel, regardless of rating. It reflects a concerning lack of maintenance and care for guests’ well-being.

Self

8/10

Excellent

20 May 2025

Derek

Good stay, just can be hit or miss with rooms as they update

Business_and_leisure Self

8/10

Excellent

20 May 2025

Derek

Pretty good spot, it can vary from room to room unfortunately ppl disregard the no smoking