Name: Best Western Royal Plaza Hotel & Trade Center
Address: 181 Boston Post Road W, Marlborough, 1752, US

10/10

Exceptional

18 Jul 2026

Blerta

Beautiful place, spacious rooms, staff is helpful. Breakfast is delicious

Family_with_children

6/10

Pleasant

17 Jul 2026

Adam

Both WiFi and even cell service were spotty at best. Room had a distinct musty odor, leaving the whole room feeling slightly damp/humid despite the air conditioning working very well. Breakfast was poor.

Would not stay again.

Family_with_children

4/10

Poor

12 Jul 2026

matthew

Had a 2 night stay booked but only stayed one. The pool was by appointment only due to a dance competition at the hotel. We, myself and 2 kids, were notified on check in and subsequently told that it was all booked until Sunday afternoon. This was part of the reason for us staying here and normally would just adjust but when I asked a couple questions the person I was dealing with was rude and dismissive. I asked to be refunded for the second night and we would check out. Crickets. No response besides we’ll email
you. Booked another hotel close by. Only saving grace was the bartender with the mustache at All Stars Grill. He was top notch in helping us get food and was the lone bright spot. Property needs some upgrades. There are 5 or so elevators yet they go so slow and one was broken. No problem taking the stairs but was told I was on the 5th floor and it’s not advised to take them and I should just be patient. Direct quote. Anyways, I’d go elsewhere

Family_with_children

2/10

Poor

12 Jul 2026

Jennifer

Bathroom ceiling had water pouring in had to switch rooms at 10:30 at night with kids. They only offered $100 off and manager didn’t seem concerned with the leak. It was not worth the stay or the money. Terrible experience.

Family_with_children

10/10

Exceptional

10 Jul 2026

Marilyn

Weather we are on vacation or staying here for work related things we have never had a problem. The room is always clean and the employees are always on top of things. Breakfast is fun . The employees keep everything full and clean. They great us like family. We stay here a few times a year.MeLinda always goes out of her way to make each stay a happy one.

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

Hongbiao

Best Western has not disappointed me. This is a second hotel I booked in the Best Western in a different location.

Friends_and_family Family

4/10

Poor

09 Jul 2026

Joseph

Basic amenities with flat pillows and a hard bed. Good for business travel for one or two nights but don’t plan a trip and expect comforts at the property.

Business Self

10/10

Exceptional

09 Jul 2026

Brent

Good breakfast, clean room

Friends

6/10

Pleasant

08 Jul 2026

Amy

The room itself was okay, clean, nothing spectacular. The fridge took 6 hours to get my things cold. Pool was closed and so was their restaurant, so I had to uber eats everything which was a add on cost. Double check these thing prior to going if that's what you want it for. The hallways were very hot and so were the elevators, like 80 degrees. the front desk was okay, they said hi, and bye but not overly happy people, did bare minimum to greet guests. If you are coming to stay in the room and not speak to anyone or do anything, this hotel was perfect.

Self

8/10

Excellent

07 Jul 2026

Yury

Everything was clean and the breakfast was very good

Partner

10/10

Exceptional

05 Jul 2026

Juan

Location

Family_with_children

10/10

Exceptional

03 Jul 2026

Craig

👍

Family_with_children

10/10

Exceptional

02 Jul 2026

James

Room was very clean and maintained to excellent standards. The public areas show a little wear from the years, but were clean. Housekeeping was excellent . The front desk was either new or introverted for a hotel. Friendly, but did not offer alternatives when their answer was always no. For the price it was an excellent choice and would stay stain . We were here for a 4 day family get together, and my relatives that stayed at the Hilton commented that my room was cleaner and nicer .

Family_with_children

6/10

Pleasant

02 Jul 2026

Louis

Rooms were cleaned very late we have to stay out of the room for long time terrible service also they take very long to refund the 100 dollars guarantee I don’t recommend that hotel.

Family_with_children

6/10

Pleasant

01 Jul 2026

Heather

The rooms have not been updated, the elevators were very warm and took quite awhile to arrive. I travel a lot for business, although this was a leisure stay, the facilities were fine…nothing great.

On the pro side the rooms were clean and the staff was helpful and friendly.

Pet

10/10

Exceptional

01 Jul 2026

Darriana

love

Family_with_children

8/10

Excellent

30 Jun 2026

Dale

This was a very clean and inviting place to stay. The staff . . . . fantastic, especially the breakfast buffet staff. The best ! However, we had every expectation of using the pool and it was closed, for cleaning they said. Closed for the week ? ? But very disappointed and would have loved to have had a wee compensation.

Family_with_children

6/10

Pleasant

30 Jun 2026

Rebecca

I made reservations for a one night stay in two rooms: I with one king bed and one with two king beds. The second room that was given to us actually had a double bed and a pull-out bed. It was not what I was charged for and made for an uncomfortable night for my guests.

Family_with_children

8/10

Excellent

29 Jun 2026

Paul

Only complaint is the metal bedframe had slightly protruding metal near the feet. It was covered by a sheet but you could still easily hurt your foot if you banged into it. Otherwise everything was good. Good value.

Partner

10/10

Exceptional

28 Jun 2026

wallace

The staff was very courteous and helpful, pointing out where we could obtain hot coffee as we were waiting in the lobby for check in time.
It is also especially important to us that Budget Car Rental has an office right in this hotel!

Partner

10/10

Exceptional

28 Jun 2026

Shahndra

Great spot. Would stay again. Friendly and helpful staff. The room was huge and comfortable and very clean. We enjoyed our stay.

Partner

8/10

Excellent

28 Jun 2026

Barbara

The environment it was in is really good

Family_with_children

10/10

Exceptional

28 Jun 2026

Dwayne

Liked everything about the property. The breakfast was good. The pool was shutdown but we were aware prior to booking

Family

10/10

Exceptional

28 Jun 2026

Francisca

Parking amplio, personal en el counter, personal de limpieza, personal en el área del Breafast, el desayuno perfecto, Todo en perfecto orden, Excepcional, Gracias... vuelvo pronto!

Family_with_children

10/10

Exceptional

27 Jun 2026

Isaac

Faulty microwave

Partner

10/10

Exceptional

27 Jun 2026

Kanako

10/10. Great room. Great breakfast. Huge parking area. Lots of counter space and places to put luggage. Clean, safe, close to many restaurants and grocery.

Family_with_children

10/10

Exceptional

26 Jun 2026

Joel

Quiet, nice hotel. Enjoyed our stay

Friends

8/10

Excellent

26 Jun 2026

Jessica

Overall pretty good stay. Would stay there again. Room was great size and was clean. Shower pressure was good. Bed was comfortable. Reallyyyy awesome location! Very close to restaurants and shops. Price was reasonable. Would give it a 8 out of 10. I have stayed at better but was def not the worse.

Partner

2/10

Poor

26 Jun 2026

Jean Roody

👎

8/10

Excellent

26 Jun 2026

tina

stay for 2 days , really clean hotel and room , the woman at the front desk was not really nice , one thing that we wanted to do is to go swim the day after , and the pool was close , they should told us that at the desk when we check in.

Partner

10/10

Exceptional

25 Jun 2026

Dong

Nice hotel

Family

10/10

Exceptional

25 Jun 2026

Dong

Nice hotel.

Family

8/10

Excellent

25 Jun 2026

Richard

Very nice property. Good value for the price.

Self

10/10

Exceptional

25 Jun 2026

Rohama

This hotel was

10/10

Exceptional

24 Jun 2026

Ny

Clean rooms. Friendly staff. Best Breakfast I have had at a hotel. Would stay here again.

Self

8/10

Excellent

22 Jun 2026

Joanne

Good hot breakfast options. Just go early since can be busy with kids during hockey season.

Self

10/10

Exceptional

22 Jun 2026

Kathya

Excellent breakfast and very clean rooms.

Family_with_children

10/10

Exceptional

22 Jun 2026

John

Easy access for mobility-impaired guest. Very friendly, helpful and knowledgable staff. Very good breakfast - hot items hot, cold items cold, all items in ample quantity. Ample, well lit parking lot. Well behaved guests. Good value!

Partner

10/10

Exceptional

22 Jun 2026

Lawrence

Good value for the money. Would definitely come back to stay here.

Family_with_children

6/10

Pleasant

21 Jun 2026

Rafael

The personal were no helpful to our requests
The pool was cold and dirty
The breakfast closed one hour earlier than I was told at check in
I won’t stay there anymore
So expensive for what you pay,

Business

10/10

Exceptional

21 Jun 2026

Redouane

Good conditions

10/10

Exceptional

20 Jun 2026

Robert Neil

A very decent hotel that didn't let us down for a 3 star place. Room was clean, plenty TV channels, staff were helpful and courteous, breakfast was good and plentiful. Only thing to remember is breakfast is until 9am on weekdays and 11am on weekends (we were told 11am so missed the Monfay breakfast due to that). Breakfast staff were attentive and helpful. All in all excellent value for money.

Friends_and_family Family

4/10

Poor

20 Jun 2026

Christine

We were never told at booking and at checkin that the pool was going to closed for renovations in the middle of our stay nor that the tv was not going to work properly. Also, housekeeping did not provide enough towels for our rooms and when called they were not helpful or accommodating and serviced only one of our 2 rooms!

Friends_and_family Family

2/10

Poor

20 Jun 2026

Matt

This place is a crappy and dirty. The staff are a bunch of impatient, cold stiffs.

2/10

Poor

19 Jun 2026

Gerald

Room was not clean. Hair on mattress and bathroom floor sticky

Partner

6/10

Pleasant

18 Jun 2026

David

The shower head was pathetic. No water pressure and random water spray.

10/10

Exceptional

17 Jun 2026

Jan

Breakfast stuff very friendly. Parking was easy

Family

10/10

Exceptional

17 Jun 2026

Reginald

Very pleasant staff. Free breakfast in the morning. The room was clean, and the bed was comfortable. Just had a challenge with the TV, which wasn't used to Comcast.

Self

6/10

Pleasant

16 Jun 2026

Francis

No food service during the week except for breakfast . Needs upgrading overall.

Business

8/10

Excellent

15 Jun 2026

Wallace

Having an on site Budget Car Rental office is definitely a plus!

Partner

10/10

Exceptional

15 Jun 2026

Douglas

Breakfast was great. Rooms were nicely furnished and clean. Plenty of parking.

Pet

8/10

Excellent

15 Jun 2026

Rose M

Room was clean. Staff reacted good to our needs. Breakfast was very good with a variety of food. Plenty of parking. 1 negative, I’m in my 60’s and our tub/shower had NO hand bars to hold on to. Otherwise all was good

Partner

8/10

Excellent

15 Jun 2026

Atiya

The location was veery close to Apex and other restaurants. I only spent one night but found it very clean and the staff very pleasant. Would stay there again if a need. Brings me back to that location.

Self

6/10

Pleasant

14 Jun 2026

Katherine

There was a problem with the toilet filling up so it was not usable for hours. The tub was a bit older. Other than that, everything else was really good. The breakfast buffet was exceptional.

Friends

2/10

Poor

14 Jun 2026

Emily

Dirtiest hotel I've ever seen!! There were 2 big bugs in my room. Never again

Self

8/10

Excellent

14 Jun 2026

Andreina

Buen hotel, el desayuno estuvo muy rico y todo muy limpio

Partner

10/10

Exceptional

14 Jun 2026

Barbara

Breakfast was wonderful and the staff very friendly.

Friends

8/10

Excellent

13 Jun 2026

Debra

Hotel well appointed. Pool, fitness room and breakfast very good.

Friends_and_family Family

4/10

Poor

11 Jun 2026

Lindsay

Stained carpets, cheap bedding, awful air quality…just too substandard to pay for. This place needs to be deep cleaned and have the air purified and ventilated, new or no carpets, etc. The AC in my first room blew hot air around, but I was changed to a room with loud, but working AC.

I want to make clear that the staff was great and the poor condition of this property has nothing to do with them. I feel terrible that they probably deal with irate guests all the time due to things beyond their control and pay rate.

The air throughout is stale, musty, and smells of cigarettes and filth.

Do better. Not fair to your staff or your guests. Not ok.

10/10

Exceptional

10 Jun 2026

Kim

Beautiful hotel. Room was very spacious and clean.
The hotel was very busy with people.

Partner

8/10

Excellent

08 Jun 2026

Tahlia

Booking through Expedia did not offer the same customer service friendly staff as you would booking directly with the hotel. Once the check in issue was resolved, my stay was good. Breakfast buffet was a highlight for our family needs. Would recommend!

Family

6/10

Pleasant

07 Jun 2026

Paul

Good quality complimentary breakfast. Bathroom water pressure very poor. Amenities insufficient.

Family_with_children

10/10

Exceptional

07 Jun 2026

Jason

Everything was great

6/10

Pleasant

01 Jun 2026

Ronald

Bfast was good. Room was adequate for 1 night with family.

Family_with_children

6/10

Pleasant

31 May 2026

hamed

Dirty pool

8/10

Excellent

26 May 2026

Gary

Breakfast was so well done. Excellent staff.

Partner

4/10

Poor

25 May 2026

Yana

Rooms need updating. The beds are not comfortable. The mattress is sinking on one side. Could not fall asleep because the kids were playing on the floor, running around and knocking on the door, playing with soccer ball. The ball was hitting the wall where beds were placed. Then parents were looking for the kids , yelling their names, and all this was happening after 11pm. Breakfast was good. Served scrambled eggs, scrambled eggs with bacon, potatoes, sausage patties,fruits, oatmeal, cereal, bagels, toasts, yogurt, coffee, tea, juice. It was enough food. Will I stay there again? Most likely will not . It’s a good place for families with kids. I was looking for a quiet place to stay.

Family

10/10

Exceptional

25 May 2026

Oscar

Very good breakfast.

Family_with_children

6/10

Pleasant

25 May 2026

Phu

decent stay; great price; but you get what you pay for: not luxoriouslt super nice; clean; but elevators need to be fixed; free full breakfast buffet was nice

Family_with_children

8/10

Excellent

24 May 2026

Joshua

Good for whats needed. Breakfast sucks, but I mean it's sustenance and I get that they can't afford half decent breakfast. Uhhh bathrooms are good.

Family

8/10

Excellent

22 May 2026

Rachel

The arcade looked fun, maybe a little more aimed at kids than we were expecting. The room and common areas were great, clean and we got good value for the money. Breakfast smelled good after a peaceful night in our room, but we had to leave so we didn't get to taste it.

Partner

8/10

Excellent

22 May 2026

Nancy

There was a family with young kids in the next room. The kids were running and shrieking in the hallway after 11 p.m. Had they kept it up any longer, I’d have phoned the front desk as I had a long day behind me and another ahead of me.

Self

10/10

Exceptional

21 May 2026

Ivan

Need bigger Bed for the 2 bed rooms.

Friends_and_family Family

10/10

Exceptional

18 May 2026

Maya

Good

Family_with_children

2/10

Poor

18 May 2026

Jaclyn

Staff was horribly rude and inappropriate on several occasions. Will never stay here again and I recommend if you have small children who you don't want to be looked at in a derogatory manner by grown men working at the desk, you won't stay here either.

Family_with_children

10/10

Exceptional

17 May 2026

Mark

Everything was perfect

Family

8/10

Excellent

17 May 2026

Maureen

As a hotel with a 3 Star rating it was better than my expectations. I really enjoyed the breakfast buffet. It’s one of the best ones I’ve ever had. The bathroom exhaust doesn’t really keep the humidity out of the bathroom. Water drops from the ceiling were landing on me. And even though they had a working tv you couldn’t log in to your own Netflix(or other) accounts. The main door not opening automatically is a bit troublesome with family luggage. But on a very positive note the staff in all locations were very pleasant and accommodating. This hotel is definitely better then a number of past reviews we have read.

Family_with_children

8/10

Excellent

17 May 2026

Lucy

Clean room, amazing staff, good breakfast, great location. The only reason I give it 4 stars-the mattress was clearly old. A bit too hard for my taste and in need of updating, and the elevators did not work consistently. The arcade had a bunch of toy grabbing games but only two actual arcade games.

Partner

10/10

Exceptional

15 May 2026

Anuja

Clean rooms. Spacious lobby. Decent breakfast! Overall a good overnight stay :)

10/10

Exceptional

14 May 2026

ved

Everything

10/10

Exceptional

14 May 2026

Karen

Very nice girl with a full restaurant, and an arcade as well as the typical pool and fitness center. The room was very clean and comfortable. Ample parking though some spaces are a bit away from the main entrance, it is an event center after all.

Family

8/10

Excellent

11 May 2026

Amanda

Rooms were clean, staff was nice and efficient. Breakfast was good. No complaints

10/10

Exceptional

09 May 2026

Tammy

Breakfast was good, room was clean

Self

8/10

Excellent

08 May 2026

Patrick

Fire alarm at 545 am. Bathtub was clogged. Nice people at the front desk.

10/10

Exceptional

04 May 2026

Lorraine Leeb Douglas

Perfect

10/10

Exceptional

25 Apr 2026

Fabio

Breakfasy

8/10

Excellent

22 Apr 2026

Patrick

The breakfast was lacking, what was supposed to be french toast was bread with cinnamon on it. However, the room was big and clean. The bed was comfortable and the shower had good pressure and water temperature. All in all, it was a good stay.

Partner

2/10

Poor

21 Apr 2026

Amber

The pool was disgusting. The bathroom in the room wasn’t cleaned properly and honestly didn’t even look like it had been cleaned. The breakfast staff was amazing, but the rest of the staff was lacking.

Family_with_children

8/10

Excellent

21 Apr 2026

Denise

Room was ok, very outdated. Breakfast was the best I have had at a hotel. Plenty of parking.

Friends_and_family Family

10/10

Exceptional

21 Apr 2026

Maria

Call to see if house keeping found my necklace and I still haven’t heard and when I call they say I have to wait for manager from house keeping calls me back

Partner

8/10

Excellent

17 Apr 2026

Heather Lynn

Lots of shops and restaurants nearby. Wonderful free hot breakfast with lots of options and attentive staff. Comfortable beds. Housekeeping did a light clean; emptying trash and replacing towels. Some issue with the television but staff was responsive. Restaurant was not open. Our room faced the parking lot and there were people making noise for at least an hour after 9:00 at night.

Family_with_children

10/10

Exceptional

17 Apr 2026

abdalla

Parking

10/10

Exceptional

13 Apr 2026

Demian

Clean

2/10

Poor

12 Apr 2026

Melinda

We walked in the door at 9 o’clock, and there was a live band playing, and we literally got smacked in the face with a cloud of pot, cigarettes, and vape smoke. This lasted until at least midnight. The next morning when we woke up, there were joints in the hallway outside our room! I was staying there with my young daughter. The live band is understandable but not the drug use in the hotel.

Family_with_children

10/10

Exceptional

09 Apr 2026

Jacqueline

The Hotel very clean the woman greeted us very professionally and was so kind, the breakfast was amazing there was a great selection, and the oatmeal was delicious. I enjoyed staying at the Best Western Thank you. Parking was great. Highly recommend the Best Western!!

6/10

Pleasant

08 Apr 2026

hongjun

The room heater is not heating; change the three rooms. The refrigerator is very noisy, the toilet is leaking, and it is noisy. Breakfast is almost the same every day.

Friends_and_family Family

10/10

Exceptional

06 Apr 2026

Mariah

Pool should close a bit later than usual

Family

6/10

Pleasant

04 Apr 2026

Melissa

A

10/10

Exceptional

29 Mar 2026

Jamaine

The breakfast was fresh and good tasting.

2/10

Poor

29 Mar 2026

Courtney

I don’t see a spot to attach pictures here but plain and simple we got in very late after a show killed 6 bugs without thinking about it too much. Next day there was blood on my pillowcase and my wife’s sheet. Found a few more bugs. Took pictures this time and turns out it’s bed bugs. Went to management and they said sorry we can’t find any evidence of bed bugs in the room and that I didn’t send them pictures of the bites on us they can’t confirm we were but??? Hello where did the spots of blood come from. DO NOT BOOK HERE!!!

Partner