Name: Red Roof Inn Sutton
Address: 200 Worcester Providence Turnpike, Sutton, 01590, US

2/10

Poor

02 Jul 2026

George

No clerk at desk haft the motel was under renovation lost power in the room no ac no vending machines or coffee smell was bad in the room and the tv had no signal manger refused to give me a full refund

Partner

4/10

Poor

12 May 2026

Marie

Very run down, it was hard to locate the place at night since there was no sign outside. Also found the previous occupants court documents in our room for aggravated assault.

Partner

8/10

Excellent

18 Jan 2026

Peter

Room was good. Clean. No problems.

10/10

Exceptional

11 Jan 2026

Yvette

Room was clean and staff was great

8/10

Excellent

02 Dec 2025

Alice

The room was clean. The check in person was pleasant.

2/10

Poor

20 Nov 2025

Wilkins

Front desk staff was incredibly rude and not helpful at all. Their lack of customer service, empathy, and basic courtesy made the entire experience unnecessarily difficult. I won’t be booking here again, and their behavior has cost them a significant amount of repeat business.

Business Self

2/10

Poor

13 Nov 2025

Jean robenson dorce

I let my Apple Watch in the room 125 , but I calling all the time I don’t have answer . In my phone I see my Apple Watch is at red roof now

6/10

Pleasant

09 Nov 2025

Dawn

The room was just ok. . It looked like they were 📔 up scuff marks on the wall, and the bathroom door was clearly busted at some point
Room was adequate for what we needed,just a place to crash.

Partner

2/10

Poor

02 Nov 2025

Peter

bed bugs and silverfish in room

Business_and_leisure Self

10/10

Exceptional

30 Oct 2025

Lorraine

The front desk agent was personable

2/10

Poor

28 Oct 2025

Gloria

Check in had me write my name, email address, full credit card number and expiration and ccv on a proper copy. Clerk said the manager will input it to the computer later, then shred to hard copy. Not a good policy.

Partner

2/10

Poor

26 Oct 2025

Richard

Low budget drug den

Sheets had holes in them, bugs in the room, staff was not professional, front doors locked with no signs saying how to get in

Self

2/10

Poor

13 Oct 2025

Travis

This was not a true \"Red Roof Inn\" which would have been satisfactory. In fact, it was far worse.

People were placed in smoke filled rooms when non-smoking were requested.

Additional towels were an issue.

It was not a wise purchase in an area where affordable rooms are limited.

Do not stay or even think about this location.

Business

2/10

Poor

13 Oct 2025

David

First don’t go here. should have done better research. When we booked it it looked like it was just opening after being updated, so there were no reviews or pictures.upon arrival there was a blank unlit sign on the road.hoping it wasn’t the right place. Upon entering the smell was overpowering- combination of weed, pesticides and Lysol. No one was at the desk. We rang the bell a couple of times. The front desk guy came running down the steps. No greeting,He was clearly high. He gave us our keys. Had to ask him where to go. Our rooms were upstairs. No elevator. Had to drag suitcases up the stairs. The toilet didn’t flush - but there was a plunger in there?My sister was in other room. When they opened their door they could smell weed and upon opening bathroom door a plume of smoke came out! Their sheets looked dirty. Burn holes in carpet.After a sleepless night I got up and left to get coffee. When I returned I found door locked. I repeatedly rang the bell to get let back in. Finally called my husband but the same guy came running down the stairs, no shirt on. I saw roaches on the walls. Came home and washed everything I brought. Didn’t feel safe. I had more to say but ran out of space so I rewrote it and shortened it. Do not bring kids here.

Leisure Family

2/10

Poor

08 Oct 2025

Joseph

This place is terrible

Business Self

6/10

Pleasant

06 Oct 2025

Thomas

Entrance and exit off route 146 are poorly marked and require hard braking and acceleration off and on the highway. Locks on sliding window were non- functional. Walls are thin so music played next door comes through - ear plugs or ear buds recommended.

Business_and_leisure Family

4/10

Poor

30 Sep 2025

Kevin

C

2/10

Poor

26 Sep 2025

Lorimer

Haunted house vibe. Smelly room. Hairs in the bed. Left asap

Friends_and_family Family

4/10

Poor

22 Sep 2025

Brian

Not the worst. Housekeeping only comes if you call the desk. Outlets by the bed did not work at all. Very old shower. It's okay if you want cheap. TV was at least 15 years old.

Friends_and_family Family

4/10

Poor

15 Sep 2025

Steve

There wasn’t

2/10

Poor

16 Aug 2025

Monique

They gave me room 110 once I got in there the room smelled very very bad so I went back to the office to ask for a different room. The guy told me there was no more rooms available and I think he was lying, but he told me there was no more rooms available.

Business Family_with_children

4/10

Poor

02 Aug 2025

Richard

Having to carry luggage up to 2nd floor, without any assistance. It was very difficult for elderly people. We are 71 years old.

Leisure Partner

2/10

Poor

12 Jul 2025

SHANNON

Horrible odor. Counch in room was disgusting, dirty and sticky. Whole room was sticky with a film cover. Dead bugs all over window seal.

Leisure Family

2/10

Poor

10 Jul 2025

David

We stayed in the jacuzzi suite and it was filthy!! The tub was completely nasty, and there was blood splatter on the tub in the bathroom. Won’t be staying here again.

Leisure Partner

2/10

Poor

07 Jul 2025

Lee

Run down

Leisure

8/10

Excellent

05 Jul 2025

Nicole

Wedding overnight

Staying overnight for a wedding. Our room was clean and spacious. The lobby had a distinct smell of cleaning products, but it didn’t bother us. Very convenient to the wedding venue.

Partner

10/10

Exceptional

02 Jul 2025

Prajal

Nice

2/10

Poor

28 Jun 2025

Abigail

Everything was dirty. We had to strip the beds and use sleeping bags. Bugs in the sheets. Bathroom was gross, we did not use it.

Business

2/10

Poor

21 Jun 2025

Heather

This was the most disgusting, dirtiest, smelliest hotel I’ve ever seen. I witnessed bed bugs. There were blood stains on the blankets. There were cigarette burns on all of the blankets. This place should be condemned. I can’t believe they take money from people. We couldn’t even stay the night we had to leave it was so bad. Just wow.

Leisure Family

8/10

Excellent

08 Jun 2025

Anand

Ok

2/10

Poor

01 Jun 2025

Rachael

Over charged

It was horrible got charged 3 times for the visit now gotta call bank to fix it

Friends_and_family Family

2/10

Poor

28 May 2025

Julie

On 5/16/25, I stayed one night at the Red Roof Inn at 200 Worcester-Providence Turnpike in Sutton. I'd come to visit a sick friend, and booked the hotel for two nights through Hotels.com. I checked in late, and was given room 113.
As soon as I walked in the lobby of the hotel, I thought I'd made a mistake. Ramshackle filthy. Not like any Red Roof Inn I remember.

Once I walked in through the door of the room, I knew I'd made a HUGE mistake. Ramshackle and filthy, and now with an indescribable odor. I called the desk immediately and told them that I wouldn't be able to stay in the room. I was told that I had the last room in the hotel.

I'm not a picky person. I chose the hotel because I felt \"safe\" using Hotels.com, and because all I need is a clean bed, hot shower, and a working TV!

I decided that I was \"stuck\" because of the late hour, and decided that I'd get used to the stench. Not even with my CPAP mask on my face did this happen. I slept poorly, showered, and put my things in the car. I headed to the front desk and told the young man everything. I said that I wanted a full refund, and that I'd be following through with Hotels.com.

Self

4/10

Poor

24 May 2025

Marcy

Water damage to the ceiling

Leisure Family

8/10

Excellent

18 May 2025

Jean

To my suprise room was well prep for guess.
Clean sheet .
Bathroom was clean

Personal real nice and respectful .
Personal was prompt to respond .

Price was reasonable.
Will stay again

Leisure Family

8/10

Excellent

08 May 2025

David

Convenient location.

Leisure Partner

2/10

Poor

26 Apr 2025

Somphone

The bed is filthy

Family

2/10

Poor

09 Mar 2025

Franciscoe

Dirty

Business Friends

10/10

Exceptional

12 Feb 2025

Mario

It is a very quiet and place. Great to rest and move on

Business Self

6/10

Pleasant

19 Nov 2024

Justin

The room could have been cleaned a little better.

Business_and_leisure Self

2/10

Poor

13 Nov 2024

Kacee

Their are cockroaches in the rooms

Leisure Partner

2/10

Poor

10 Nov 2024

Pamela

Awful

2/10

Poor

10 Nov 2024

Robert

Hairs everywhere
Spit on the walls
Cigarette burns in the blankets
Flue in the room
Unbelievably unclean I can’t believe it was offered to the public

10/10

Exceptional

09 Nov 2024

James

It was inexpensive,

Leisure Self

6/10

Pleasant

02 Nov 2024

Kenneth

Bed was kinda stiff.

Leisure Partner

2/10

Poor

31 Oct 2024

walid

Waited an hour to get my key no one was at the front desk. The bathroom had no running water. Tried changing the rooms there was no staff at the front desk. I literally left 30 mins after I arrived. Trash hotel don’t go there it’s a scam

2/10

Poor

28 Oct 2024

Peter

Dirty bathroom, no tissues, no thermostat control, rocky bed, no stationery, no guide button on remote for tv, no amenities, no coffee maker, water did not get hot, terrible shower water pressure

Friends_and_family Friends

4/10

Poor

28 Oct 2024

Rochelle

The property is ongoing a rehab!!?? I think red roof in has just been implemented. Definitely needs lots of work.

Leisure Self

6/10

Pleasant

27 Oct 2024

Annmarie

Meh stay

It was ok. Property is in need of a refresh. Had to call the front desk for clerk to check in. No one answered on checkout, so left key cards on desk

Friends_and_family Family

2/10

Poor

27 Oct 2024

Jarbas

Was in there to check in but no buddy answered

Business

6/10

Pleasant

26 Oct 2024

Bruce

Plain and bare which is to be expected from the price.

4/10

Poor

20 Oct 2024

Hemry

The facility is dilapidated. No amenities in the room: no phone no hairdryer, no extra blanket.
Building surrounded by construction garbage.
Cheap room, very low end, pay the extra for a nice place.

Leisure Partner

6/10

Pleasant

19 Oct 2024

Eva

Basic room was okay. They advertised coffee in the common areas, but there was none to be found and no coffee maker in the room. The staff was only there from 9am to 10pm (?). Our room was upstairs, so if you left the building before 9am, you could get locked out.

Leisure Family

4/10

Poor

19 Oct 2024

Josh

This place is only good for a bed to sleep in. If you're looking for cheap and a place to stay one night, then it's for you. If you're looking for clean relaxing and not a worry in the world about your hotel, then this isn't the place for you!

Business Self

2/10

Poor

14 Oct 2024

Anna

Did not even stay it was so disgusting.

Leisure Pet

2/10

Poor

13 Oct 2024

Francis

The reservation was cancelled and I was not notified, so I had to completely change my plans because I was unable to get a room elsewhere.

Partner

2/10

Poor

13 Oct 2024

Ashley

No cots, no shampoo, says ADA compliant, but as a person that uses a wheelchair, zero ramps and shower bars. Took an hour and a half for more towels and toilet paper. Trash from previous customers were left under the bed. Never staying here again!

Business_and_leisure Family

2/10

Poor

13 Oct 2024

Michael

Room wasn't available when I got there there was no room for me

Friends_and_family Family

8/10

Excellent

07 Oct 2024

Athanasios

Good one night stay if you just need a bed. Very clean and crisp sheets, quiet but feels abandoned. Arriving, you have to call for a front desk person for assistance. Then you’re on your own for everything else. But expected at these rates.
Overall an average stay.

6/10

Pleasant

06 Oct 2024

Rachael

Clean

They need to clean their sheets and bedding

Friends_and_family Family

2/10

Poor

05 Oct 2024

Matthew

Territory cockroaches and didn't even get half the refund back!

Friends_and_family Friends

4/10

Poor

04 Oct 2024

Garenchere jean

The room was spacious enough but there were 2 tv in the room and 1 was not working.The parking lot had a horrible smell probably coming from the Creek and also the dog smells was pretty bad in the lobby area .there’s never a staff in the front desk .

Leisure Family

2/10

Poor

03 Oct 2024

Leo

The front desk was a prik had to call him the wait 20 min for him to come let you in wouldn't rent u a room himself you had to do it on line he just printed your card. Worst service I've had in 15yrs on the road. Room floors sticky. Dead roach in the shower The first morning I got up to take a shower.

Business

2/10

Poor

30 Sep 2024

David

Don’t stay here
Photo are a total scam
Sewage smell outside. Burn holes and blood on mattresses

4/10

Poor

30 Sep 2024

Bradley

Not a very clean room. No replacement of towels over tow night stay

2/10

Poor

23 Sep 2024

Sherrie

Our room smelt of dog pee and mildue. We couldnt stand the smells so we elected to leave and stay at a better hotel. We would not stay at another Red Roof Inn. Our last stay in NC was bad as well.

Partner

2/10

Poor

22 Sep 2024

Newth

The hotel need major updates! Killed 2 roaches!
Toilet overflowed and didn't work right!

Friends_and_family Friends

2/10

Poor

15 Sep 2024

James

Red Roof should be ashamed

6/10

Pleasant

15 Sep 2024

Heather

The property smelled like sewer outside the entire time and wasn’t overly clean.

Leisure Family

4/10

Poor

15 Sep 2024

Izzy

Extremely musty smell in room, dirty bed covering

Leisure Partner

6/10

Pleasant

14 Sep 2024

Jason

Price was good. Beds were clean and comfortable, kitchenete was not fuctioning no burners for the stove top, full size refrigerator did not work or was not turned on.

Leisure Family

2/10

Poor

11 Sep 2024

Francisco

take it out of expiidia,

Business Self

2/10

Poor

06 Sep 2024

calla

Dont do it

The room was dirty. We dtayed cause we were exhauseted but definitely not worth the price. The room was filthy.

2/10

Poor

05 Sep 2024

Elizabeth

Gross

As soon as i entered the room, it smelled strongly of urine, not to mention the latch on the door was broken. I have never felt unsafe at any lodging I've had since that night. Thankfully the staff gave me a full refund and i found better accommodations.

Friends_and_family Friends

2/10

Poor

21 Aug 2024

lisa

The room and hotel was run down. They allow smoking on premise/ in rooms. The ac unit needed to be exchanged which they did as it didn’t work. The government was also using the hotel to house homeless

Business

4/10

Poor

18 Aug 2024

Dayi

After hours we had to call a number several times for someone to tell us we had to enter through the back door, i think that information should have been provided upon check in. Our room looked dirty, the carpet looked like it hasn't been cleaned in ages, the toilet running very slow, had to be flushed several times. There were a few flies inside the room. Just a not so pleasant stay.

Leisure Partner

6/10

Pleasant

16 Aug 2024

Kenneth

Sink was clogged. Tub also was a little backed up. Ok for a short stay but i wouldn't stay longer

Leisure Partner

2/10

Poor

15 Aug 2024

Sierra

This place was unclean. The fridge smelled. I think there are ppl living there or something but there were ppl all out by the doors the entire time. Had a whole table set up for dominos and everything. Vending machine didn’t work. The attendant didn’t even stay at the desk. You had to call a phone number to get someone to come out. I don’t know how they get away charging so much. Wouldn’t pay $20 to stay there again.

Leisure Friends

10/10

Exceptional

13 Aug 2024

Eliana

Clean room easy access nice property I didn't like that there is NO coffee anywhere in the place like advertised but other than that would stay again and again...

Business_and_leisure Family_with_children

10/10

Exceptional

08 Aug 2024

Kathleen M

Haley and the room preparers went through a bit to accommodate my medical and comfort needs and preferences. All of the staff were professional and yet listening to be helpful.

Business_and_leisure Self

6/10

Pleasant

31 Jul 2024

John

The desk person was essentially uninterested, simply filling a task,and was lounging on a sofa when we came in.

Leisure Partner

2/10

Poor

30 Jul 2024

Eric

This place is totally disgusting, should not be allowed on any website advertising for rooms. The place is filthy, nobody at the front desk smells like cigarettes and pot in the hallways and the rooms, bedspreads with cigarette burns in them in rooms that say non-smoking people loitering outside drinking. No one has a front desk at night or in the morning to even check out or request a refund. I cannot believe that red roof allows this place to be under their roof. The county should be checking into this place, stay away. I don’t care how desperate you are for a room, you’re better off sleeping in your car

Leisure Partner

2/10

Poor

25 Jul 2024

Darius

Place was an absolutely disaster, wouldn't recommend it to worst enemy!! Lamps in room didnt work needed to ask for bulbs. Front desk worker hands me two that look like that have been used before and had i dont even know what all over them and expected me to install. Unbelievable!

Leisure Family

4/10

Poor

24 Jul 2024

The UwU

Not again

Leisure

2/10

Poor

22 Jul 2024

JAMES

The place is a dump!!

6/10

Pleasant

21 Jul 2024

Maryjane

Hum

4/10

Poor

21 Jul 2024

Jonathan

The room had a strong pungent odor like dog urine that they had tried to cover up with deodorizer. There were cigarette burns in the bed coverlet. The bathtub had black and orange mold, and the carpet was sticky. The only saving grace was clean sheets on the bed. If I didn’t have a dog with me, I’d have gone elsewhere. This motel is not worth the low price. It need to be redone or bulldozed.

Leisure Family_with_children

2/10

Poor

20 Jul 2024

Verified traveler

I didn’t stay. I motel smelled horrible. The carpets were stained and had holes.

2/10

Poor

14 Jul 2024

Eli

Curtains were fallind down and didnt cover windows. Place was dirty and outside was noisy.

Family_with_children

2/10

Poor

14 Jul 2024

Sky

Wouldn’t recommend

Front desk workers are rude. Door keys stopped working and it was a hassle to get them fixed.

Partner

10/10

Exceptional

30 Jun 2024

Naomi

It’s fine if you just need a quick place to stay

Leisure Self

2/10

Poor

22 Jun 2024

Mohammed

Not in a good condition

2/10

Poor

10 Jun 2024

Fabian

Front lady person was a puta

Business Self

4/10

Poor

09 Jun 2024

Sostenes

Ok

4/10

Poor

09 Jun 2024

Derci

Ok

2/10

Poor

07 Jun 2024

Donna

There are cockroaches in the room They say it's got a kitchenette but it hasn't been updated since the '50s and I most certainly would never even try to turn it on. They didn't have the room I wanted so they put me in a different room I didn't want a double bed room I wanted a king size They didn't accommodate. There was nobody to talk to when I was leaving It literally took me a half hour to rise somebody to come to the desk and she absolutely had a complete attitude and said I should have said something sooner but we didn't see a cockroach until after we could have checked out and I wasn't going to pay for something so all our luggage went in the car we check the beds for bed bugs and we slept. Do not stay there

Leisure Family

2/10

Poor

01 Jun 2024

Tasia

Worst service I’ve ever experienced

We didn’t even stay yet were charged. We showed up and their entire system was down so they couldn’t check us in. One group I was with was able to cancel their stay and we weren’t. They didn’t know their own policies, how embarrassing. When I had explained it was their fault we couldn’t check in, they just kept cutting me off saying it isn’t their fault. It smelled moldy.
Additionally the owner Mahir, had a dog behind the desk that was barking at my friends and I. It was a terrible environment and I wouldn’t go back. If you can check in anywhere else, I highly suggest you do.

Partner

6/10

Pleasant

26 May 2024

Timothy

Very unique smell

Leisure Family

2/10

Poor

26 May 2024

Verified traveler

No Vacancies but took my money