Aqua

4/10

Poor

24 Apr 2026

Joseph

Pools are nice. Aquarius is dirty and underwhelming. No Restraunt. Could not buy coffee at the connecting hotel until 9a. Will not be back

Friends

10/10

Exceptional

24 Apr 2026

kemillie

realmente habian techos rotos, las puertas estaban en malas condiciones pero las facilidades del embassy en si estaban muy bien '

Family_with_children

4/10

Poor

23 Apr 2026

Claudia Paola

Rooms need to be updating, noboy wemto clean the room, no enough towels, asked many time for towels with no quick answer

4/10

Poor

23 Apr 2026

Sandra

Pool side not enough chairs. Casino takes all your money. You give casino 500 hundred dollars, you get back 200.

10/10

Exceptional

23 Apr 2026

Dennishka

Good

Family_with_children

10/10

Exceptional

22 Apr 2026

owen

Great place casino is good

8/10

Excellent

22 Apr 2026

Hassan

Good stay

Family

6/10

Pleasant

21 Apr 2026

PHILIP S

It was somewhat ok

Family

10/10

Exceptional

20 Apr 2026

jason

Clean room, wonderful staff, the hotel is well maintained and fun activities to do around the resort. Beautiful scenery around the resort.

Partner

6/10

Pleasant

20 Apr 2026

Diana

The location is Great.. but the rooms need an update . Furniture is old and the bathroom was not nice at all. Our room looked old. Not like the pictures they advertised. The view to the beach was very nice.!!..

Friends_and_family Family

2/10

Poor

20 Apr 2026

Jose

Me robaron una prenda, la que limpia el cuarto

8/10

Excellent

20 Apr 2026

Michelle

The property need some work in the rooms doors need paint the bathroom has mold in some parts the chair in the vanity area was broken and had stain.

4/10

Poor

20 Apr 2026

Michelle

Never any clean towels, front desk always have bad attitudes. Beach was poorly managed. Restaurants within hotel opened late and closed early.

Partner

8/10

Excellent

20 Apr 2026

Scott

Loved that the beach was right there. The pool area was amazing. Staff were very friendly. We did get stuck in the elevator and were forced to use the steps for a night but that wasn’t a huge deal.

Family

10/10

Exceptional

20 Apr 2026

Alvira

Was a great stay last minute

Family

10/10

Exceptional

20 Apr 2026

Ismael

Everything was excellent, the cleanliness and communication excellent.

Partner

4/10

Poor

20 Apr 2026

Brittany A

It’s more like a motel than a hotel, I asked for a different room due to smoke smell and the fact that it was old and run down. They changed it to the exact same look and smell but worse. The mirror had black stains all on it. The shower was scary. No washcloths in either rooms never brought extra towels. The wifi didn’t work. No coffee or anything just a fridge with frozen ice cream for sale

4/10

Poor

19 Apr 2026

Vivian

Not friendly not knowledgeable staff. Run down outdated not clean rooms.

Friends

8/10

Excellent

19 Apr 2026

Margarita

The pool it’s amazing.

Family

6/10

Pleasant

19 Apr 2026

Elena

The only thing that we liked in this hotel was the outdoor pool and the main attraction was a ton of iguanas that were crawling all around the pool.
The property seemed quite outdated and there was no warm blankets but just very thin throw blankets.
This hotel did not have any onsite restaurants or breakfast so we had to go to a nearby Hilton hotel for food.
The beach was nice just to sit next to but it’s not really for swimming.

Family_with_children

10/10

Exceptional

19 Apr 2026

Milagros

Rooms need to be updated. The bathrooms especially need an update.

Family_with_children

10/10

Exceptional

19 Apr 2026

Rosa M Pastor

The room was spacious, clean, great balcony with a gorgeous views, perfect for taking videos. Awesome staff, great drinks and the perfect little private beach to lounge in. Looking forward to my next visit.

Self

6/10

Pleasant

19 Apr 2026

Rocco

This hotel is 1star dressed up as 4. The hotel needs a major make over. The rooms had a very strong mildewy smell. Everything in the room was dated and very uncomfortable. The windows were filthy. Cleaning staff was a joke. We had to ask for towels and toilet paper almost daily at the front desk. Staff at the front desk were ok. They cleaned the room one day in a seven day stay. Elevator had issues, there were power issues, TV remotes were horrible and I can just go on and on. The pool area and the surrounding resort however was nice.The restaurant’s by the Golf course and casino were also very good.

2/10

Poor

19 Apr 2026

Edith

During my stay, I encountered an issue that was not disclosed at the time of booking. Upon arrival, I was informed that I could not use the hotel facilities before check-in, which I understood. However, after check-out, I was told that I would need to pay an additional fee to continue using the facilities.
This policy was not mentioned anywhere on Expedia at the time of booking, nor was it stated on the hotel’s official website. I spoke directly with hotel staff, and they confirmed that this is a “new policy,” yet it has not been properly disclosed to guests.
I believe this lack of transparency is misleading and unacceptable, as it directly impacted my experience and resulted in unexpected charges, if I knew this I wouldn't made the reservation.
I kindly request that this matter be investigated and that appropriate action be taken. We left the hotel before the check out time. (When I made the reservation they were putting a nice stay package, and when I added up the extra fees they were charging, there was the difference) It ruined our weekend.

Partner

10/10

Exceptional

19 Apr 2026

Stephanie

Outdoor pool is amazing with the beach right next to it. I will definitely be staying at this hotel again in the near future only because of the scenery and the amazing balcony view of the ocean. The only hiccup is the rooms do not appear modern nor as clean especially when you first arrive there. I did see a rip in the curtains, and the smell of mold. House cleaning wasn’t up to part as well and there was no plates, cups, or spoons for us to eat or use the microwave . The staff is friendly though.

Family_with_children

8/10

Excellent

19 Apr 2026

Bermali

Door needs to be changed they have mold the bathrooms . We used to get plates not this time also a little bottle of dish soap and wipes to keep the area clean

Friends

8/10

Excellent

18 Apr 2026

ivelisse

Poolside excellent, outdoor pool staff also excellent

Friends_and_family Family

10/10

Exceptional

18 Apr 2026

Stephanie

It’s an amazing hotel, clean, very pretty, connected next to Embassy suite. The pool area is shared with them so it’s great! You can pay to use the embassy breakfast that’s $22 plus tax per person but it’s has a good variety of food option. I am originally from PR and this is a great hotel to stay at.

Family_with_children

6/10

Pleasant

18 Apr 2026

Wil

Average

Partner

10/10

Exceptional

17 Apr 2026

Angela

Loved the room had gotten suite ,staff was wonderful pool was very nice

10/10

Exceptional

17 Apr 2026

Freddie

Nice stays

Family_with_children

8/10

Excellent

17 Apr 2026

Gladymar

The bath jacuzzy was broken

Family_with_children

4/10

Poor

17 Apr 2026

Pedro

Derty room at chekin spoke to the desk klert she
Will send some one in the morning thersday to sunday nerver came the Lobby is beautiful, but the 8th floor is under construction.And the rooms are in bad condition

Partner

6/10

Pleasant

16 Apr 2026

Ceara

The landscaping was beautiful. The pool area and the beach area was so nice and relaxing. However , the hotel itself could use some updating . Carpet in the rooms was badly stain. Couldn’t walk bare footed if you wanted . It was the same on the hallways. Bed skirts was torn and or ripped and need replacing. The furniture was chipping and just badly stained. It’s definitely time for a remodel. When I pay for a hotel I want to be able to relax not be on edge and scared to sit down in my room. I was going to cancel and pay for a whole separate hotel but I sucked it up and dealt with it and was uncomfortable the entire time

Self

8/10

Excellent

16 Apr 2026

Anna

We had to change room because of a leak thru lightbulb of bathtub. The other room was very good, no problems. Overall rooms need a little updating. Other than that pool and facilities are very good. I always enjoy staying here. My best choice is room with pool or sea view.

Partner

4/10

Poor

16 Apr 2026

MELISSA

Yes

2/10

Poor

16 Apr 2026

Dayanara

Out of date, mold on wall, door left open by housekeeping, shower door broken, door also broken, didnt do housekeeping,

Family

6/10

Pleasant

16 Apr 2026

Maria

The rooms need in update they are very old.

6/10

Pleasant

15 Apr 2026

Celina

I really enjoyed the pool and the hot tub. Only went in the evening and was not crowded. Beach access was nice but the beach area was not cleaned. Previous places I have stayed cleaned the beach.
The room was huge, had washer dryer which was helpful, kitchen table was nice to have. But over felt dirty the couch looked gross.
The girl who checked us in was super nice and helpful. The second girl I worked with about the parking voucher not working had a bit of an attitude.

Partner

8/10

Excellent

14 Apr 2026

Travis

Everything about our stay was great, except the pigeon problem. Invading pigeons every time we tried to sit on the patio and pigeon droppings ALL OVER the patio. Other than that, staff was great, service was great, pool and beach great.

Family_with_children

8/10

Excellent

14 Apr 2026

Shaunese

Stayed for 6 days rooms cleaned every other day had to keep begging for towels asked housekeeping and front desk eventually went to the store and bought detergent to wash my dirty towels I used for the past 3 days housekeeping came in the room not to clean but to take my clean towels I hide intentionally under my clothes and underwear put it on the dining room table like they brought it up they went through my stuff when I was out, other wise everything else was ok probably stay somewhere else next time.

Partner

2/10

Poor

14 Apr 2026

ana

Rooms dirty staff some great

Family

2/10

Poor

14 Apr 2026

Yemby F

Need to clean

Family_with_children

4/10

Poor

13 Apr 2026

Paris

Hot tub was cold some days warm other days, the cleaning staff was good but after they would clean a room my husbands jewelry was missing.

10/10

Exceptional

13 Apr 2026

Edwin

.

8/10

Excellent

13 Apr 2026

Megan

The pools and beach were amazing, but the room service was not very good. They barely cleaned anything in our room, only made the bed, and didn't even change the sheets for a 7-day stay.

Partner

2/10

Poor

13 Apr 2026

Joshua Paul

Hotel is outdated, dirty and not maintained well.
Front desk Staff couldn’t care less… and you are forced to deal with them daily for towels and parking issues. Beach/pool area is nice … but nothing like the pics. Rooms are big and have W/D and kitchen but that’s where the good news ends. Avoid if possible.

Friends

6/10

Pleasant

13 Apr 2026

Karen

No regresan el depósito de garantía a pesar que no hubo ningun tipo de problema y la habitación quedó en perfectas condiciones

10/10

Exceptional

13 Apr 2026

Edwin

Excellent

Self

2/10

Poor

13 Apr 2026

Irma

My experience at Aquarius Vacation Club at Dorado del Mar was unacceptable from start to finish. When I arrived to check into my room, I found the door cracked open. I immediately went downstairs to notify the front desk because I was genuinely afraid to walk in. They sent a security guard to “check” the room and then told me it was fine to enter, but that was only the beginning of the problems.

Once inside, it was obvious the room was extremely old and poorly maintained. The bathroom had an old, dingy shower curtain, the tub was wet, and there were no basic toiletries—no soap, no shampoo, nothing. On top of that, there was no hot water. The floor was covered with random pieces of carpet, and it was filthy—dust, paper scraps, and debris everywhere, as if it hadn’t been vacuumed in a long time. The chairs were stained, and the wooden furniture was chipped and worn down.

To make matters worse, when Expedia tried to contact the hotel to help me get a refund, the staff refused to answer the phone. I had to physically go downstairs and stand there until they finally picked up the call. Even after all of this, I still have not received a refund.

For a hotel that markets itself as a vacation club, this was incredibly disappointing. The lack of cleanliness, outdated rooms, and unprofessional customer service made this stay far below acceptable standards. I would not recommend this property to anyone.

Family_with_children

8/10

Excellent

12 Apr 2026

Kasey

Positives: nice pool area, wasn’t overcrowded and kept very clean. Easy beach access. Rooms are average-clean and included a fridge, microwave and sink area. Beds were comfortable and AC worked great.

Negatives: staff are not welcoming and there is absolutely no communication at check-in regarding amenities, etc. Had no idea where to get beach towels, location and hours of operation for anything on the property (casino, bowling alley, go cart track, restaurants) were never mentioned. Had to ask multiple staff in both the Aquarius and Embassy where we could eat, and was sent to multiple different locations to find all of the restaurants closed. Spoke to other people staying there who also had children with them and they said they had to walk 20 mins to Burger King to eat dinner. Apparently the restaurants are not open Mon-Wed. We ended up taking an Uber to “downtown” Dorado and ate at Katrina, which had great empanadas.

Overall it was a decent hotel for the price and we didn’t spend much time in our room. If you are looking for an average hotel to get away for some pool and beach time for a discount this hotel will do.

Family_with_children

8/10

Excellent

12 Apr 2026

Saideh S

Yes, that was the best part of the resort. Hot tub and swimming pool!

Family_with_children

8/10

Excellent

12 Apr 2026

Miguel

Excellent staff

4/10

Poor

12 Apr 2026

Oscar

During our stay at Aquarius Vacation Club in Dorado, we found several policies and timing limitations that significantly affected our overall experience.
Check-in is at 4:00 PM, and upon arrival, guests are required to sign agreements that include a $25 fee for unreturned pool towels and up to a $150 charge related to balcony door usage due to condensation concerns. While we understand the intent behind these policies, the way they are presented feels restrictive rather than welcoming.
Additionally, the pool bar and restaurant operate only from 11:00 AM to 5:30 PM. Given the late check-in time, by the time we accessed our room, stored our luggage, and changed, we had very limited time—approximately 30 minutes—to enjoy these amenities on our first day.
We also inquired about using the pool after check-out to make up for the limited access on arrival day. Unfortunately, we were informed that this is not allowed unless an additional day pass is purchased.
As a result, what is marketed as a “two days, one night” stay feels more like a half-day experience with an overnight stay, primarily serving as a place to sleep rather than a full resort experience.

8/10

Excellent

12 Apr 2026

abdel

Pretty good place been staying for years definitely need beach chairs but still good for family

Family_with_children

10/10

Exceptional

12 Apr 2026

Marco

Everything was good and clean

10/10

Exceptional

11 Apr 2026

Masalie

Clean room

4/10

Poor

11 Apr 2026

Blanca Maricela

This property needs a major update! Not worth the money we paid.

Family_with_children

8/10

Excellent

11 Apr 2026

Kristine

We just left and loved everything about our stay, we had a full apartment setup which allowed us to feel right at home from the beachside resort. Our only complaint comes from the lack of a stable WiFi signal, we struggled to backup our videos and pictures. We brought this to the attention of staff and they attempted to fix this twice but no luck. Overall everything was great and we will return!

Partner

6/10

Pleasant

11 Apr 2026

Hilda

I only used the pool area and had a very good experience. Everything was fine, the place looked clean and pleasant, and I was able to enjoy the atmosphere peacefully. I had a good experience.

2/10

Poor

10 Apr 2026

Raquelina

NEEDS ALOT OF IMPROVEMENT, THE SAVE BOX DIDNT WORK, WHEN THEY DO HOUSEKEEPING THE HOUSEKEEPER DOESNT BRING TOWEL INTO THE ROOM AND THE BATHROOM DRAWER ARE UGLY AND CHIPPING OFF THE DOORS THE SINK OF THE BATHROOM AND TUB ARE DIRTY THE BATHROOM MIRROR IS CHIPPING OFF.. THE SERVICE I DIDNT LIKE IT AT ALL NOT AS PROFESSIONAL AS IT SHOULD BE, THE DRESSER WERES THE TV ON THE DRAW ARE MESSED UP!

Family_with_children

8/10

Excellent

10 Apr 2026

Kadi

Clean room, friendly Staff. Property needs to be updated

Family_with_children

4/10

Poor

10 Apr 2026

Jedidiah

Everything just seemed run down and there was a lack of furniture in the room. The couch had unknown spots on it

6/10

Pleasant

10 Apr 2026

Ravi

I know to stay .. very good price point

Partner

8/10

Excellent

10 Apr 2026

Henry

Small Casino friendly staff fun place

Family_with_children

4/10

Poor

09 Apr 2026

Crystal

Most of the front desk staff were not welcoming.
The room had a leaky faucet that dripped making a loud noise that kept us up at night, phone did not work, one side of the room didn’t have power and the toilet had little to no pressure. We were never offered another room when we presented these issues to the front desk. The blankets were paper thin and whenever we requested an additional one they took it back when housekeeping. The pool and beach area was decent, but you had to pick up and drop off your beach towels at the front main desk. To access the beach, a key card was needed to access it but it was super inconvenient because you needed the key card to exit it. How can you swim with a key card. It felt like entrapment.

Family_with_children

2/10

Poor

09 Apr 2026

Guisela D

They never clean the room, no toilet paper The bar was close

Family

4/10

Poor

09 Apr 2026

Ismaeel

Upon arrival after 4 pm to this hotel we waited over an hour to be placed in a room . The room we received was outdated and dilapidated. After noticing other rooms were more updated which is what showed when I booked and paid the additional money for I went back to the front desk to complain and I was moved to an updated room for a fee. After asking why they are putting guest in rooms that are renovated Asiel informed me because no one usually complains. And since I booked through a third party that is another reason why I didn’t see the deluxe option room .She gave me an email address to send to explain to the manager my concerns which I did but never heard back. I will never stay at this hotel again!

Family

10/10

Exceptional

09 Apr 2026

Yeidee

Bien

Friends_and_family Family

8/10

Excellent

08 Apr 2026

Teddy

Yes

10/10

Exceptional

08 Apr 2026

Jose

Clean room. Property needs some maintenance. Great staff.

10/10

Exceptional

08 Apr 2026

Destiny Valentine

Front desk staff were amazing! Special thanks to Carlos for making our trip smooth and memorable! Great suggestions and great amenities.

Friends

2/10

Poor

08 Apr 2026

T

The hallway on the first floor has open ceilings with exposed black mold and you can immediately smell it. As soon as you exit the elevator on upper floors you can smell the mold infestation. We left immediately and did not choose to stay in these conditions. The hotel is in desperate need of repairs and updates. It could be a nice place but has not been maintained. I would sleep outside under a tree before I would spend any time in this hotel. We probably won’t be refunded. They have not refunded me for my stay even though we did not stay here.

Family_with_children

10/10

Exceptional

08 Apr 2026

Miguel

GREAT STAFF! In a gated community so very safe

Partner

8/10

Excellent

07 Apr 2026

Carmen

Staff is awesome, rooms are clean.

Partner

10/10

Exceptional

07 Apr 2026

Reinaldo

Nice family place

Partner

8/10

Excellent

07 Apr 2026

KeTonya L

Needs updated! Great that it is connected to the Embassy. Great food and drink selections! Beach access!

Partner

10/10

Exceptional

07 Apr 2026

Pedro Y

Excellent

Friends_and_family Family

2/10

Poor

06 Apr 2026

Philip Theodore

This is describes as a resort.. it is not. They share a pool area with the embassy suites next door. Everything here was a hassle.. from trying to reach the front desk, to parking, even down to getting towels. Nothing here is relaxing. The overall vibe is low-end, out dated, and loud. Not one thing here could be describes and nice, relaxing, or luxurious. We booked for 4 nights and left after 2. I didn't care about the money lost. It was worth it to leave and head east to the much nicer Hyatt Regency. Would not recommend this hotel.

Family_with_children

6/10

Pleasant

06 Apr 2026

Inaldo

Disappointed

8/10

Excellent

06 Apr 2026

Javier

Excelente lugar y buen servicio. Este fin de semana no se coordinaron bien y todos los días tenían problemas de toallas tanto de piscina como de los cuartos, algo un poco incómodo.

Family_with_children

8/10

Excellent

06 Apr 2026

Valerie A

Enjoyed our stay here. Only complaint was having to continuously have our parking pass validated. Great place!

Family_with_children

2/10

Poor

06 Apr 2026

Dennison

Here’s a tactful, professional negative review you can use:

⸻

I recently stayed at the Aquarius Hotel & Resort in Dorado and, unfortunately, my experience fell short of expectations.

Upon arrival, we noticed a significant security concern in our room—there was no deadbolt separating our room from the adjacent one. When we brought this to the staff’s attention, it initially did not seem to be taken seriously. Although the issue was eventually addressed, the process lacked urgency and clear communication. At one point, we were informed that maintenance had already visited our room, which was not accurate. This created confusion and did not inspire confidence in how concerns were being handled. Additionally, there was no follow-up from a manager regarding the situation, which would have been appreciated given the nature of the issue.

In terms of amenities, the property itself is quite limited. While there is a pool and access to a small beach, there are minimal on-site offerings. Guests are often directed to nearby properties for additional amenities, which can be inconvenient if you’re expecting a more comprehensive resort experience.

Overall, while the location has potential, improvements in guest communication, accountability, and on-site amenities would greatly enhance the experience.

10/10

Exceptional

06 Apr 2026

Fernando

Good

Family_with_children

10/10

Exceptional

05 Apr 2026

Regina

Beautiful pools, beautiful beach, beautiful view, beautiful hotel. Thank you 😊

Family

10/10

Exceptional

05 Apr 2026

Hector

Muy bueno

Partner

8/10

Excellent

05 Apr 2026

Alexi

More staff and clean room

Friends_and_family Friends

6/10

Pleasant

05 Apr 2026

Jesus

Nunca había hielo. No tenían toallas para reemplazar las usadas. Nadie controlaba los ruidos que los huéspedes desconsiderados hacían hasta las 2:00am. No fue para nada la experiencia que esperaba.

Friends_and_family Friends

10/10

Exceptional

05 Apr 2026

Emely

The pool was relaxing and fun ♥️👌

8/10

Excellent

05 Apr 2026

DIANA

Staff was great, pool was awesome
Hotel checking process very outdated, rooms outdated and the machine reader in the parking lot wasn’t working. Hotel staff super friendly but frustrated with everyone complaining about the same situation. If I come back is because of the staff . Hopefully the owners do something, it is a great location and have a lot of potential. Great job front desk staff!

Family_with_children

4/10

Poor

05 Apr 2026

Misti

I was very disappointed with my recent stay. The room felt outdated and unclean, and despite having a kitchen area, there were no dishes provided to actually cook with. Additionally, the parking and navigation in and out of the facility were incredibly difficult and poorly managed. The staff's unprofessional attitude made an already bad experience even worse.

Family_with_children

2/10

Poor

04 Apr 2026

Tomas

What amess

10/10

Exceptional

04 Apr 2026

Margarita

Habitación limpia

Family

8/10

Excellent

03 Apr 2026

Lissie M

Pool needs to be clean. Personnel needs to be kind, work with a smile and good attitude. The hotel is beautiful. The room is comfortable. The view is amazing.

Family_with_children

10/10

Exceptional

03 Apr 2026

Kazandra

We had a great time in the pool.

Family_with_children

4/10

Poor

03 Apr 2026

Zahide

It wasn’t clean at all,

10/10

Exceptional

02 Apr 2026

Aby

Muy bonito el lugar, unas amplias piscinas para compartir en familia. Lo recomiendo

Family_with_children

10/10

Exceptional

02 Apr 2026

Ashley

Excellent

Family_with_children

6/10

Pleasant

02 Apr 2026

Manuel antonio Millet

Rooms are super outdated, staff is a bit rough but the area is beautiful and the amenities make up for the previous. Pool was nice, beach was beautiful, casino, bowling alley and indoor go karts make up for the outdated furniture in the rooms and the poor conditions of the buildings.

Family_with_children

6/10

Pleasant

02 Apr 2026

Adriana

Did not love this experience. The hotel room smelled moldy and was not able to get another room. Carpet felt humid and was dirty. Only received 2 towels for the 3 of us and even after requesting another one several times never received it. The dirty ones were taken but not replaced. The poolside is very nice but definitely not worth staying so far from San Juan. Will not be returning to this place. LOVED the island though..

Friends