Valeria Dar Atlas Resort All Inclusive

Morocco , Marrakech
PALMERAIE, Route De Fes Commune Al Ouidane , Bab Atlas
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75 reviews shown

2/10

Poor

26 Feb 2026

Pinar

My family and I travel alot atleast 4-5 holidays a year. We have stayed in many hotels however this was the worst experience ever.

1. The room was so dirty full of ants, flies. Corners of room walls full of dust. Bed dirty. Sheets yellow stained. Towels yellow stained all the time. My 3 year old woke up with bites all over her face and body and we have been back for days and she still has scars. We have been itching since.
2. Restaurant food was another chaos. Evening meal was okay ish however breakfast and lunch literally no options. 30 minutes wait for chips for kids. Especially on our last day which was a Saturday literally no breakfast options left.
3.water and juices in the machines smelt of pool water.
4. Bar side cafe never had anything, according to advert and the welcome paper supposedly has food and drinks though the day. There was always nothing until 5pm some waffles.
This is supposed to be an all inclusive experience.
This is suppose to be 4*. Noway even 2* is too much.
I asked for a kettle in the room. After 24 hours i was told they found one and I should pick up from reception and take it to do room if i pay deposit. I asked for a few coffee tea bags . They said i need to buy it from the shops. Also i needed to pay deposit for the second hand very cheap kettle.
Everything was bad.
We are very upset to have wasted our money.
I hope nobody else books in this hotel.
Lastly we booked for a family of 4 and only 2 pillows and 1 duvet was given after begging.

10/10

Exceptional

09 Feb 2026

Louise

The room was good. The staff were polite and kind. The atmosphere was great. Such a welcoming bunch.

2/10

Poor

26 Jan 2026

Jessica

One star too many. Very tired, restaurant not even the one in the pictures (it’s a large school type hall!) and the food was abysmal. No labelling system and vegetarian options non existent. Hotel refused to engage with us or hotels.com about it. Moved at our own expense because it was so poor. Eta elsewhere!

Friends_and_family Friends

6/10

Pleasant

14 Aug 2025

Shamsu

Upon arrival there was a 2 hour delay from when we could check in to when we got our room. We ended up getting a room which was already occupied and had to be re roomed twice. Receptionists Khalid and Wafae were rude and unhelpful. They offered no apology and said speak to the manager. I could not get hold of the manager for the duration of my stay. The resst of the facilities were good. Food was average but plenty. The pools were good.

Leisure Family

6/10

Pleasant

08 Mar 2025

Awanish

The property is large but quite far from the city Center. Room was cleaned everyday but the property needs refurbishment. The pools are decent size and well maintained. Food was good and had multiple options. I would suggest the management team to improve on the all inclusive drinks offered at the bar.

Leisure Family_with_children

6/10

Pleasant

28 Feb 2025

Babundo

The food was delicious although the choice was limited. The staff were very friendly especially Hamza and Hafid in entertainment although I feel the bar was understaffed.

It was sold as all inclusive but this did not include any cocktails which were extra. Certain pools and bars only had soft drinks. Staff did not come round the pool to order drinks, you had to find staff.

The toilets in the common areas often didn't have toilet paper in. The pools were freezing so not many people used them, could be better if the pool was heated.

The hotel facilities were basic not many activities. The indoor pool and gym needed a refurbishment there was 1 changing area for men and women and one toilet was broken not really 4* however I had a very nice time.

Kunal who worked in the excursions office was very friendly and helpful.

Leisure Partner

8/10

Excellent

31 Dec 2024

Paulette Angela

Friendly, helpful staff. Comfortable bed, not happy they are single beds though. Telephone in rooms don’t work. Nice atmosphere, decor and outside areas look pretty. Have to pay to use Hammam but advetised as included in the AI deal!!! Otherwise an enjoyable stay.

Leisure Partner

6/10

Pleasant

13 Nov 2024

GIANNA

Beautiful hotel horrible staff

The hotel itself was beautiful. The main issue was the staff. Check in was at 2 and when we got there at 230, the front desk said to wait until 4 (saying that was checkin but we double checked hotels booking and it was at 2. We missed the full day and could not enjoy any ammeneties. The food was horrible and no simple option such as chicken fingers and frnech fries. We had to go out for every meal. Hotel was all inclusive but you had to pay after 10pm and they would only allow beverages (even a soda can) in the dining hall. They said they had laundry service but it wouldnt be ready in time (15 hours). They reminded us at check in dinner lunch and the morning we must leave by 12 it felt they just wanted us out and we burdened them.

Friends_and_family Family

10/10

Exceptional

07 Nov 2024

Jacinta Uche

It was worth the money and I would definitely book again

8/10

Excellent

03 Nov 2024

Laura Elizerbeth

Cats were beautiful staff friendly could do with a kettle in the rooms and more storage

Leisure

8/10

Excellent

19 Oct 2024

Zahir

Nice resort. But rooms definitely need so work on. We went there as a couple and booked a normal double bed room and found out there were 2 single beds instead. Which wasn’t nice. Rooms condition wasn’t great but resort it self is giod

Leisure Partner

2/10

Poor

22 Sep 2024

Banna

Apart from the animation staff around the pool, the service was terrible. Housekeeping are rude, canteen has nothing labelled and take no responsibility to allergic reactions. Shocking.

Leisure Family

2/10

Poor

05 Sep 2024

Altan

Food was absolutely horrid the staff was not itentive the houses were filthy the pool was so disgusting it literally looks nothing like any picture definitely avoid

Business Family

10/10

Exceptional

06 Mar 2024

Yubellis

Loved the food and customer service

Leisure Partner

4/10

Poor

10 Feb 2024

Aneela

No fitness options, there was gym , pool water was cold. There is very limited transport options , they run a paid shuttle service that too refused to give us lift because they did not have enough passengers to run the service at sometimes.food was okay but limited drinks option for non alcohol drinkers..only option you had was to drink alcohol or these sugary drinks .

Leisure

4/10

Poor

31 Dec 2023

Natalie

Disappointing

The staff at this hotel are wonderful. It is not. 4 star. Rooms are very basic I feel like I was backpacking again. The room was freezing at night to the point we had to layer up
So many things closed like tennis, volleyball, and extra charges

Friends_and_family Family

4/10

Poor

14 Oct 2023

Shanaé

The rooms were dirty, when you ask the cleaner to clean they still don’t do a good job of it

Leisure Family_with_children

8/10

Excellent

01 Sep 2023

Lisa

Would return

We had a great stay - rooms a little tired but comfortable, shower could have been warmer but as it was so hot it really didn't matter - the food was lovely and varied - very good value for money.

Friends_and_family Family

10/10

Exceptional

30 Jul 2023

Micheal

Excellent Customer service, everyone was so nice and kind. Our room was clean and quiet. So much activities and fun for adults and children. Delicious food all over the restaurants. We enjoyed our stay there from the time we checked in to checked out. I highly recommend this resorts.

Leisure Family

2/10

Poor

04 Jan 2023

BELAL

The property is outdated, the service was very bad. You can’t get new towels, no chairs in the room. There is no organization when getting your food. Lots of promises but no delivery. Only person trying to help was a worker named Zouhair. He tried to help to the best of his ability. Overall the whole resort is messed up.

Leisure Family_with_children

4/10

Poor

26 Oct 2022

Leanne

Food was awful - just recycled from the day before. They rooms are very old and in need of updating.

Business Self

8/10

Excellent

20 Jul 2022

Lucie

Great stay!

Reception staff were friendly enough. Food varied day to day, we spent most the days in the adult only pool which was brilliant as the main pool was very loud. Entertainment was good but by the end of our holiday the songs played were always the same played over and over, Entertainment staff and resturant staff were polite and brilliant, Entertainment staff were such high energy and involve everyone. The room was clean done everyday, cleaning staff were always polite and friendly too. Aircon in the room was a lifesaver due to it being so hot! There is a shuttle into the centre which is very handy but the timings are a bit awkward either being too close or far away, the minibus was extremely hot though which was almost unbearable with it being about 25minute journey. We got the unlimited photos package and thanks to Hamza we got some amazing photos including a engagement photos hoot which was the highlight and he made it so special. Thank you Valeria Dar Atlas

Partner

10/10

Exceptional

09 May 2022

Chaimae

I'll go back there for sure , it was a good experience!

Leisure Friends

8/10

Excellent

01 Jun 2021

Verified traveler

Établissement propre,le buffet est varié et délicieux,les personnels est sympa, l équipe de animation est sympa,les chambres est simple

Leisure Family

8/10

Excellent

06 Jan 2020

Verified traveler

The Hotel was clean and tidy, the staff were all really friendly and helpful but the rooms could with a bit of an update and the food was quite basic!

Leisure Family_with_children

10/10

Exceptional

28 Dec 2019

Verified traveler

It is well laid out and everything is easy to find.

Leisure Family

8/10

Excellent

01 Nov 2019

Verified traveler

I liked the pool area, I also liked the fact it was very relaxing.
Probably would of liked it more if it was more English friendly not that I have anything against the french.
The rooms are very out dated and I didn’t like the fact there was no tea or coffee facilities in the room.
TV is good had a few good movie channels.
The property is about 30 mins from Town Centre but has good transport links and returns for about £30.
Definitely wasn’t the worst experience but I’d probably stay somewhere else next time.

Leisure Partner

2/10

Poor

29 Sep 2019

Verified traveler

they assigned other guests to my room while i was staying and the guest entered my room and i was taking a shower. it took them 30 minutes to find my reservation.
poor amenities all over.

Leisure Self

2/10

Poor

27 Sep 2019

Verified traveler

they lied into their pictures terrible i don t like it

Friends_and_family Family_with_children

6/10

Pleasant

01 Aug 2019

Verified traveler

I like the fact is all inclusive, but everything was limited in it

Leisure Family_with_children

8/10

Excellent

23 Mar 2019

Verified traveler

I liked that it was all inclusive, but it was in the middle of nowhere.

Leisure Family

10/10

Exceptional

30 Dec 2018

Verified traveler

While the majority of the guests are French speaking, I found that the staff were very friendly and helpful. The majority I spoke to were fluent in English and if they could not help me, they found someone who could.
In particular Yasmine, who was in Customer Services for English speaking guests, was always there if I needed help or if I just wanted a chat,

8/10

Excellent

15 Apr 2018

Verified traveler

It was amazing with my kids. We appreciated our stay.

Family

8/10

Excellent

10 Feb 2026

Anne

Personnel. Buffet varié. Piscine

Partner

6/10

Pleasant

22 Nov 2025

Philippe

Chambre propre. Personnel très gentil mais pas terrible au niveau du repas. Pas très varié. Les boissons sont chaudes.

Leisure Partner

10/10

Exceptional

14 Nov 2025

NATHALIE CLAUDE DURAND

Séjour parfait,hôtel très agréable et personnel très sympathique.

Leisure Family

8/10

Excellent

05 Nov 2025

Zouhaire

Personnel sympa . L animation bien .restaurant très correcte Les chambres à rénové très ancien

Leisure Family

6/10

Pleasant

28 Sep 2025

Vincent

Douche a refaire et robinetterie a changer, pas de chaises sur la terrasse .
Repas pas très bon, on se demande si les frigo marchent car la nourriture qui doit etre froide etait chaude, on a dû faire attention a ce que l'on mange pour ne pas être malade.
Personnel top et bonnes animations.

Leisure Friends

4/10

Poor

27 Sep 2025

mickael

apprécié
piscine calme le décor l'ambiance le personnel.
non apprécié
le buffets (température très élevée)
les cocktails (très peu d'alcool voir coupé avec de l'eau)
les tables pour dîner a bascule.

Leisure Friends

8/10

Excellent

26 Sep 2025

Marie pierre

Très bon séjour au Valeria Dar Atlas. Il est vrai que les chambres auraient besoin de rénovation mais la cuisine délicieuse, l’amabilité des serveurs, du personnel en général, et surtout ce petit coin de paradis au fond du parc, où une piscine vous attend, font oublier les quelques défauts. Le jardin est magnifique. On est bercé par le vent du désert, le chant des oiseaux et le murmure de l’eau. Je recommande !

Leisure Family

8/10

Excellent

15 Jun 2025

Nelly

Très bon rapport qualité/prix
La nourriture est bonne, manque parfois de choix au niveau de la viande. Mais je pense que cela varie en fonction de la periode où on y va. Nous avons vu le choix s'élargir en milieux de sejour.
Le personnel est agréable et serviables.
Les chambres sont confortables et propres neanmoins un rafraîchissement serait nécessaire surtout au niveau de la salle de bain.
La piscine est propre, très bien exposée mais froide.(sejour en Avril) Elle n'est pas chauffée pour les frileux impossible de se baigner.
Le petit plus pour les familles un parc aquatique est accessible gratuitement depuis l'hôtel juste à côté.
Pour les personnes qui recherchent le calme, une autre piscine est disponible à l'écart de toute animation.

Friends_and_family Family

8/10

Excellent

01 May 2025

Laurent

Bien

Leisure Friends

8/10

Excellent

03 Apr 2025

Laurent

Chambre confortable, spacieuse, salle de bain méritant quelques améliorations ( sèche cheveux, accrochés serviettes, kit de toilette)

Leisure Friends

10/10

Exceptional

01 Apr 2025

olivier

Parfait

Leisure Friends

8/10

Excellent

15 Mar 2025

Martin

Bon rapport qualité prix.

Partner

4/10

Poor

03 Jan 2025

Franck

Leisure Partner

6/10

Pleasant

23 Oct 2024

Mohammed

Moyen

8/10

Excellent

10 Aug 2024

guillaume

Sympa bonne hotel bon rapport qualite prix

Friends_and_family Family

8/10

Excellent

26 May 2024

Christophe

Hébergement très bien .
Buffets répétitifs mais de bonne qualité
Le bar point faible avec des cocktails qui n en sont pas une attente du fait du manque de personne
Extérieur et piscines très bien
Pas de service navette aéroport (même payante)

Friends_and_family Family

8/10

Excellent

27 Apr 2024

Verified traveler

Je recommande

Séjour très bien, pour les cocktails avec alcool : ils sont très dilués et les jus du matin pas top mais à part ça super, les animations au top, le service au top ils sont très sympa ! Je recommande

Friends_and_family Friends

8/10

Excellent

17 Oct 2023

IRENE MIREK

Cela fait 4 fois que je viens dans cette hôtel et la j ai était très déçue par la nourriture je ne suis pas difficile mais j ai eu l impression que certains plats était industriel aurait besoin d un rafraîchissement surtout la douche dommage le personnel au top sauf le directeur qui ne sait pas dire bonjour

Leisure

6/10

Pleasant

01 Sep 2023

Verified traveler

Une qualité et un confort de chambre très basique et une qualité de repas plutôt médiocre
Rapport qualité prix très en deçà de nos attentes …

Friends_and_family Family

10/10

Exceptional

04 May 2023

VERONIQUE

très bon accueil, personnel très sympathique, repas variés, très bons et à volonté, piscines agréables, 1 avec animations la journée et 1 autre calme, sans bruit pour se reposer. animations le soir. Possibilité de faire des excursions. Je recommande et je reviendrai avec plaisirs.

Leisure Family

2/10

Poor

01 May 2023

AHMED

Horrible

Friends_and_family Family

2/10

Poor

20 Mar 2023

Franck

Ce club est complètement HS les chambres sont très propres mais c'est beaucoup trop ancien et très mal entretenu à l'extérieur à des conseillers

8/10

Excellent

17 Mar 2023

tassadit

Buffet varié et très bon goût 10/10
Personnel agréable
Animation du soir bof
Piscine extérieure non chauffée donc froide
Chambre non sonorisée
Hôtel très propre et très bien entretenu ainsi que les extérieurs

Leisure Family

8/10

Excellent

04 Mar 2023

Adeline Monique josette

Les points positifs :
* la vue, l'environnement
* les deux piscines
* le repas - le buffet
* les cocktails
* clim/chauffage dans les chambres
*l'accueil des marocains de marrakech

Leisure Family_with_children

10/10

Exceptional

20 Feb 2023

CEDRICK

RAS

Leisure Partner

8/10

Excellent

13 Feb 2023

Cyril

Personnel et animateurs à l'écoute et bienveillant par contre buffet pas assez diversifié.

Leisure Family

8/10

Excellent

24 Jan 2023

fadoua

Le personnel sont gentil et aussi le staf de l'animation.
Le buffet propre mais n'est pas bcp varié

Leisure Family_with_children

4/10

Poor

01 Nov 2022

Safaa

Notre séjour a été très décevant en tout point de vue. Chambre, service, restauration. Pas de serviettes dans les chambres. L’état de la salle de bain est juste catastrophique. Abat jour cassé. Carte clé démagnétisée tout le temps et vue que la chambre est loin de la réception il fallait faire plusieurs allers retours. Le personnel de la réception est désagréable et pas compétent. Pour une chambre à 200 euro la nuit ça s’appelle du vol.

8/10

Excellent

19 Jun 2022

ELMEHDI

Personnel accueillant, Équipe d’animation formidable et très sympathique
Buffet très varié et change tout les jours
Je recommande cet hôtel

Leisure Family

4/10

Poor

05 Jun 2022

kamal

Vol d’argent (300€) dans la chambre par la femme de ménage mais à part ça tout va bien

Friends_and_family Family

8/10

Excellent

29 May 2022

Majid

Séjour très agréable

Friends_and_family Family

10/10

Exceptional

18 May 2022

AURORE

Chambres spacieuses, propres. Les animateurs sont au top ! J'y reviendrai avec grand plaisir.

Leisure Family

10/10

Exceptional

29 Dec 2021

Hicham

Para los niños es ideal

Ha sido una estancia muy agradable sobre todo gracias al excelente personal. Los niños han tenido actividades todos los días ya que los monitores encargados se han dedicado en todo momento a innovar y a intentar hacerles pasar una experiencia agradable.

Friends_and_family Family

4/10

Poor

22 Nov 2021

Verified traveler

Bof bof j’ai vu beaucoup mieux

Chambre propre. Buffet très moyen. Goûter moin que moyen.par contre animateurs supers.

Friends_and_family Family

6/10

Pleasant

22 Nov 2021

Safae

personnel très serviable
les chambres veilles et petites
la literie confortable
les repas sont bons mais pas trop variés. il n'y pas beaucoup de choix

Friends_and_family Family

8/10

Excellent

29 Oct 2021

Christophe

Etablissement bien entretenu, chambres propres et bien rénovées, au calme. Animation sympa. Buffet varié et de bonne qualité. Seul bémol, piscine non chauffée fin octobre, l'eau est un peu froide.

Leisure Family

10/10

Exceptional

30 Sep 2021

Said

Hebergement et service moyen ,animation top

Leisure

10/10

Exceptional

09 Sep 2021

Hasna

La joie

Vraiment j'ai passé 1semaine en familles inoubliables les staffs souriant la propriété des chambres vraiment belle cuisine.

Friends_and_family Family

2/10

Poor

01 Aug 2021

Verified traveler

La qualité du resort n’est plus la même qu’avant.

Leisure Family

10/10

Exceptional

16 Jul 2021

Verified traveler

Hôtel et personnel très agréable ! Je reviendrais

Leisure Partner

8/10

Excellent

07 Mar 2020

Verified traveler

Le site de l’hôtel est vraiment très beau. Le jardin magnifique et bien entretenu. Les chambres sont biens. Le ménage aléatoire tout dépend de la femme de ménage.
Le buffet est correct et varié.
L’animation a été le point noir de notre séjour. Pas de cohésion entre les françaises et les marocains. Les marocains faisaient de leur mieux mais l’équipe Lookea ne semblait pas totalement investie. C’est dommage. Et la sono pourrait être moins forte pour le confort de tous.

Leisure Family

10/10

Exceptional

01 Mar 2020

Ilham

Super personnel! Propreté irréprochable ! Super Animation

Leisure Family