Name: Be Live Collection Marrakech Adults Only All Inc.
Address: Zone De Zahrat Annakhil, LOT B6, Marrakech, 40007, MA

10/10

Exceptional

10 Apr 2026

Rosalind Lucy

Enjoyed the pool

Family

6/10

Pleasant

23 Mar 2026

Harchand

The drinks that were served were low quality. The alcohol was pathetic. The food was below standard.

Partner

8/10

Excellent

01 Mar 2026

Josephine

Room upgrade with swim up pool. Spacious/ clean and quiet.
Was pleased the hotel have 2 pools. One is a quieter pool with no music/ activities, which we enjoyed!

Partner

10/10

Exceptional

27 Feb 2026

Daniel

I absolutely loved this hotel. I couldn't fault it in any way. The staff are incredible they work so hard and are so welcoming, friendly and inclusive. The property is maintained to a very high level. Rooms are clean and maintained to a high standard. The food and drink was lovely. The hotel food was to a excellent standard and service was great. Snack bar food was nice with a good selection. Entertainment was great the activity staff had a good energy they were very fun and inclusive. I will definitely be coming back in the future.

Self

10/10

Exceptional

05 Feb 2026

Adedapo

Had a lovely stay at Be Live Collection Marrakech Adults Only. The hotel is beautiful, clean, and very peaceful and perfect for a relaxing getaway. The rooms were comfortable and well maintained, and the overall atmosphere was calm and enjoyable.
The staff were truly outstanding: friendly, respectful, and always happy to help, which made our stay even more pleasant. Food and drinks were good with a nice variety, and the pool area was relaxing with plenty of space to unwind.
A great adults-only hotel in Marrakech. We would definitely recommend it and would happily return.

Leisure Partner

10/10

Exceptional

22 Jan 2026

Govinda Krishna Babu

Yes all good

Leisure Partner

10/10

Exceptional

16 Jan 2026

Thoshombie

Had a treat experience at this resort. Restaurant s, Spa, staff was superb. Even the security team was welcoming. I would stay here again. My only negative comment would be,under the all inclusive deal the alcohol on site is bottle shelf

Business_and_leisure Partner

6/10

Pleasant

20 Dec 2025

Nicholas

The food was good. There was always options for vegetarians. The room was very comfortable. But there was room for improvement on the service.

Leisure

2/10

Poor

12 Dec 2025

Faisal

Got to the hotel at 2:30 am after our car broke down only to find out that we can’t stay there because my girlfriend is from morocco and we are not married. This is apparently the Moroccan law. This should have been disclosed before we booked.

Partner

8/10

Excellent

02 Dec 2025

Bianca T

This is a nice hotel but definitely not a 5 start as claimed by Expedia. Reasons for this:

1. Mini bar and coffee offered in the room - 2 coffee pods, not restocked. Nothing but a bottle of water in the mini fridge. Barely any choice of tea. And 2 mini milk pods.
2. All inclusive does not include access to the spa facilities (understand treatments are extra but seriously?!).
3. No extra pillows or blankets in the room which is standard.
4. The fixtures in the bathroom are coming away from the wall. No one is checking the ongoing maintenance.
5. No handsoap, just mini bars of soap which are very wasteful.
6. Paid for a pool side room. It's a shallow puddle outside the room doors. No cushions in sight, you have to sit on hard concrete.
7. The outdoor bars close at 6. The food is incredibly limited. Simple snacks like fries aren't on the menu. You have to be friends with the barmen to get fries.
8. Service - mentioned it's a birthday trip. Absolutely nothing. Not even a complimentary drink or snack.
Definitely a 3 at the most. A riad would be better value and you would not be out of the city where everything is walkable. This is located a 25 minute drive from the Medina where all the great bars and restaurants are.

All of the above is related to the hotel itself and not the service we received. The staff were fantastic. Special mention to Yousef at the concierge desk who was fantastic.

Leisure Friends

8/10

Excellent

05 Nov 2025

Husna

The rooms were Clean, pretty new property. Staff was friendly. There was two pools pretty big .
The only thing I didn't like is we had ants in the room. The hotel very from the Attraction and town.

Partner

6/10

Pleasant

27 Oct 2025

Ruby

The corridor was unclean, with visible signs of neglect. Cockroaches and other pests were present in the area. The overall standard of cleanliness does not meet the expectations for a three-star establishment, let alone a five-star facility.

Leisure Friends

8/10

Excellent

22 Oct 2025

Anthea

Had a massage it was superb.
Room was clean but dark set back in a corner .

Friends_and_family Family

10/10

Exceptional

25 Jun 2025

Lee

Lee & Michelle.

Booked 4 nights but booked a further night as we enjoyed it so much.

Partner

10/10

Exceptional

26 May 2025

David

Excellent all round

Leisure

10/10

Exceptional

24 Apr 2025

Daniel

Great April stay

Good hotel and great facilities. Two pools, one of which is the party pool and the other a more chilled pool. Good food options and generally a good hotel.

Only issue we had was at the end when sorting taxi to the airport. We asked the reception and told no hotel transfer available.

That was fine and i had to organise my own. I did using Idrive ( morrocos uber) however when the taxi arrived i was stopped at the door by hotel staff from going to the taxi and they said they’re bad and not allowed...luckily a local taxi(yellow) turned up and we were given that one. I would just suggest being clearer on taxis from the hotel to airport if you need one.

Partner

2/10

Poor

22 Apr 2025

Ashley

Do not stay here!!!! It’s too far and they have limited transportation. You spend so much money on cabs. The food options suck and they do not have room service. Terrible don’t recommend.

8/10

Excellent

02 Apr 2025

Jayne

Excellent staff very clean heated pool
Needs more specialist restaurants
Small friendly hotel all on one level other than 2 nd floor rooms with elevator

Leisure Partner

6/10

Pleasant

15 Mar 2025

Melissa

It was just okay, room was fine food wasn’t all that wouldn’t come back

Friends_and_family Family

10/10

Exceptional

25 Feb 2025

Lois

beautiful grounds, clean, friendly staff

Leisure Partner

10/10

Exceptional

23 Feb 2025

deborah

Lots of outside space. Didn't seem busy. Food was amazing. Lovely large room. We had a double bed each.

Leisure Friends

8/10

Excellent

06 Feb 2025

Orsen

Birthday in Marrakesh

We arrived the morning of my wife birthday and we wanted to dine in the speciality restaurant which was fully booked, Salah at the front desk was exceptional he got us into the restaurant and hat off to him for making her Birthday extremely special with all the surprises including an upgraded room , the restaurant staff singing happy birthday to her and surprising her with a birthday cake.Thanks a million. The only complaint was the service in the one other restaurant, it seem that you had to dine early to receive service otherwise it was mediocre. Tables weren't cleaned in a timely manner to accommodate the turn over, you asked someone to clean the table, they took the dishes and cutlery but did not wipe the table and never came back to set it up. We asked someone else and they never came back either.
This happened after the night before, when I had to asked the waiter to refill my wine glass three time before it was done.
Thanks also to LouBma at front desk who was very helpful.

Partner

10/10

Exceptional

05 Feb 2025

Urfan

Very friendly and helpful staff

8/10

Excellent

04 Feb 2025

Verified traveler

Lovely Hotel with Great Staff

Absolutely loved staying at Be Live (Adults Only) hotel. The room was lovely and very comfortable. The variety of food at each meal was good and the service was excellent! The hotel is modern and from arrival to exit, the staff were all very helpful, professional and very accomodating. I would defifitely visit again.

Friends_and_family Family

8/10

Excellent

28 Jan 2025

Mohamed

Very good hotel. Nothing to fault really. Will probably be back.

Leisure Family

8/10

Excellent

09 Jan 2025

Jennifer

The hotel has a great ide. A resort on the outskirts of the city. They just need to maintain the hotel a little better. We enjoyed the pool and the activities.
The food was pretty average. I hoped for better but I did find stuff to eat. The drinks at the bar were below average. The coffee was terrible. The cappuccino was instant. They have a great coffee machine in the bar but that had limited hours. The main area had terrible coffee. Alas, the beautiful gardens and pool made the trip.

Leisure Family

10/10

Exceptional

12 Dec 2024

Alex

Amazing vibe, great service, awesome food!
Best Birthday Getaway!

Friends_and_family Family

6/10

Pleasant

15 Nov 2024

Marie

Not bad

10/10

Exceptional

22 Sep 2024

Rachel

Really lovely hotel, lobby area is stunning alongside the gardens, big airy rooms and nice pools, good selection of food

Friends_and_family Friends

8/10

Excellent

15 Sep 2024

Arthur

Had a lovely stay here. Hotel is spotless - cleaning staff are excellent - and the rooms are really nice. The pools are great, there are lots of activities put on by friendly activities staff and a brilliant shuttle service to the centre of Marrakesh. The food was good, with lots of variety and some nice freshly cooked stations at the buffet. We liked the breakfasts and the snack bar food too - the latter a great option if you don’t want the buffet.

We did have some issues - the evening entertainment was sometimes quite poor, very loud and you can’t really escape it because of the setup of the hotel and its bars. It would be improved if the sports bar had outdoor seating as it is away from the entertainment! The staff serving drinks at the snack bar in particular weren’t that helpful - I think they were undermined by how difficult it seemed to pour beers (though Mustafa in the Sports Bar was fantastic). The water from the air to water machines also tasted slightly dodgy at times.

But overall we enjoyed and would recommend for a week’s stay in the sun - it was really good value for what we got!

Leisure Friends

6/10

Pleasant

26 Aug 2024

John

The resort was very clean, good room options, the buffet selection was good most days. The staff however could be friendlier & the drinks in the cocktails could be much stronger.

Leisure Partner

8/10

Excellent

05 Jul 2024

ROGER

Good hotel but I didn’t quite like the food and surroundings areas.

Leisure Partner

8/10

Excellent

27 May 2024

Alison

Great location and facilities.

More bar staff needed by the pools.

Leisure Partner

10/10

Exceptional

26 Apr 2024

Amanda

Facilities were great and it was value for money

Leisure Partner

8/10

Excellent

26 Mar 2024

Lee

helpful staff , good food

Leisure Partner

8/10

Excellent

07 Mar 2024

Sharon

While this property is lovely it also comes with a very expensive price tag.

Leisure Family

8/10

Excellent

16 Feb 2024

Marshalee

The property and staff was great.I enjoyed my stay but the food was awful not enough selection and some tasting very terrible.

Leisure Partner

6/10

Pleasant

15 Dec 2023

Yewande

Stayed at the hotel for 3 nights. It’s not far from the airport.

10/10

Exceptional

15 Nov 2023

Kristen

Great resort. Super clean, amazing staff. Food was great, rooms were comfortable. All we could have asked and hoped for in a resort.

Leisure Family

10/10

Exceptional

18 Oct 2023

Gary

Always a great selection of food in the restaurants👍
The restaurant staff were always very attentive. The activity staff were lovely & great fun, as a consequent, we joined in sooooo many activities, which we don’t normally do!!
Thank you everyone at Be-Live xx

Leisure Family

10/10

Exceptional

17 Oct 2023

Yehuala

The best all inclusive hotel

Self

10/10

Exceptional

07 Oct 2023

Fatiha Regrag

We want to thank all stall

10/10

Exceptional

10 Sep 2023

Olivia

Very quiet resort. Some areas under construction. Staff was wonderful! Free transportation to market.

Leisure

8/10

Excellent

17 Jun 2023

Phil

Food was excellent, varied and with a mix of local and international cuisines. Property was clean and well maintained throughout. Free shuttle service to Marrakesh, about 25 minutes or so, was excellent and an easy way to see the city. Staff are hit and miss, some are great and very friendly, attentive and can't do enough for you. Some are overly formal, blunt in some cases and unhelpful. On bars and towards end of meal times staff were short so getting some things could be slow. Cutlery for instance, or coffee at breakfast. Pool bar is great, but for some reason only ever has 1 member of staff which causes very slow service at busier times. Overall, we were very happy with the hotel and would recommend for the all inclusive relaxation with an opportunity to visit Marrakesh should you want to.

Leisure Partner

10/10

Exceptional

31 May 2023

Tochukwu

Value for money paid

Leisure Partner

10/10

Exceptional

14 May 2023

Michael

Cleanliness, staff and excellent food

Leisure Friends

8/10

Excellent

04 Apr 2023

Amanda

The hotel is very nice and the staff are fantastic. Very peaceful and beautiful gardens and pool area. It is in the middle of nowhere! There is a free shuttle to the medina which is fantastic. The food is not great and the drink options are very limited - the cocktails are very weak and poor quality. The staff are incredibly friendly and lovely, especially if you attempt to say a few words in Arabic. Overall we had a lovely relaxing stay but were disappointed with the food and drink - a bit tricky when it is All Inclusive and no other options.

Leisure Partner

8/10

Excellent

31 Mar 2023

Katy

The hotel is spotless, it is located in a remote area so if you want to go anywhere you will have to take a taxi, or use the free shuttle into Marrakech, but we knew this when we booked and wanted to be out of the City and enjoy tranquility.
The bedroom was again spotless, great size and the bed super comfortable.
The pool areas are great, plenty of beds, one pool is lively and the entertainment is based from there, the other is quieter.
The Spa is well served and the treatment options extensive, I can honestly say that the masssge I had there was the best I have ever experienced!
The food is of great quality and variety in the buffet restaurant. We didn’t get to eat in the Al a carte but heard good things. The snack bar was of poor quality when we ate there, and the service poor. The burger was not cooked through and the chicken sandwich tasted of tuna and likely to have been sliced using a dirty knife.
The service is the one thing that lets the hotel down and sets it aside from other 5 star hotels.
The staff are not very attentive, often ignoring you when you want to order a drink at the dinner table and on one occasion, the waiter cleared our table when my Husband and I went to get dessert.
I understand that some guests are rude (and drunk) and I didn’t see much evidence of tipping going on but there is no excuse for rudeness in hospitality.
Overall, a good stay, would consider returning but just be mindful of inferior service.

Leisure Partner

8/10

Excellent

28 Mar 2023

Dennis

Good value service and facilities.

Leisure Partner

4/10

Poor

24 Feb 2023

Barron

I just wasn’t impressed with the hotel. Not horrible but just kinda blah. The room was ok as well as the hotel grounds. More wide open spaces with little foliage to give character. Disappointing beverage choices for the all inclusive package. Food was decent but not overly impressive. I was expecting 4 star plus. It’s more like 3 star so if you’re looking for close to 5 star this is not it.

Leisure Family

6/10

Pleasant

17 Feb 2023

Ramandeep

A good hotel, but could do much better.

The hotel is accredited as 5 star. However, the facilities are a bit shabby for a 5 star hotel. Apart from the main lobby area, lobby bar, buffet restaurant/ breakfast area, the communal areas were in need of some maintenance. For example, there was no light outside our suite. The light being motion activated was not working. The corridor to our room was very dark in the evenings with the light only coming from an adjacent light that we activated by walking past our room in the dark. We stayed in a suite, which was very spacious, clean and modern. The bed was comfortable and there was climate control A/C with cable TV. The staff were not especially friendly and not attentive. We booked a taxi transfer from the airport through the hotel via email. We were collected by a driver. We were later informed that we must pay the driver in cash. We then had to exchange some GB pounds to pay the driver in Moroccan Dirhams. This was inconvenient as we expected to pay using our credit card. We booked another transfer back to the airport. We exchanged some cash and were told to pay the hotel staff. When we arrived at the airport to leave, the driver told us to pay him. We had to remonstrate with him and eventually resolved the issue by the driver calling the hotel. This was not professional. We stayed as all inclusive guests with our breakfast, lunch and dinner meals included together with our drinks. The food provided was of reasonable and variable quality. A disappointed stay.

Partner

6/10

Pleasant

13 Feb 2023

Emma

Ok stay - this is not a 5 star hotel

Ok stay. Certainly not a 5-star hotel which was very disappointing. Customer service needs work, some staff members were incredibly rude. Requested a twin room on booking, turned up to a double and was challenged when asked to move, Not what i expect from a customer service perspective. A lot of food was inedible at the buffet so ate out most nights. Marrakech in general was beautiful, and exceeded all expectations.

Friends_and_family Friends

10/10

Exceptional

24 Jan 2023

sanjay

Nice family weekend getaway

Very nice hotel with excellent staff.
The facilities are excellent.
One criticism... a better choice of vegetarian food would be good, the choices available were scattered among the other dishes with mixing of spoons, which is far from ideal

Friends_and_family Family

8/10

Excellent

25 Dec 2022

Eva

Very nice hotel, clean, staff is extremely friendly, food is good, we had a very nice stay. We enjoyed the animations around the pool and massages at the spa.

Leisure Partner

8/10

Excellent

11 Dec 2022

Kwame

Good holiday, good hotel

Good all inclusive hotel. Bar could do with staying open till 2am, other than that, no complaints, staff are very friendly and professional.

Friends_and_family Friends

8/10

Excellent

11 Oct 2022

Jacqui

Complex was lovely and quiet. Food was very much the same every day .

Leisure Partner

10/10

Exceptional

24 Aug 2022

Beverly

This Hotel is lovely. It's very clean, the staff are very friendly & helpful , rooms are well maintained, spacious & have aircon. Fridge, hairdryer, patio, plenty of sockets & separate bath & shower.
Perfect hotel if you want to relax as it's out of town. There's entertainment every night but it's mostly just chilled music until 10pm then sometimes a bit livelier, was expecting more engaging entertainment at night given there's absolutely nothing else to do in the evening after eating unless you get the free shuttle bus into Marrakech centre. Then it's mayhem, busy, noisy but lot's of fun ! I would recommend this Hotel if you're looking for a very relaxed stay but it's location doesn't really allow for evening walks outside, nor is there anywhere to walk to within half hour anyway. But yes, the Hotel & staff are very good 👍

Leisure Friends

8/10

Excellent

24 Jun 2022

Shane

It’s a nice enough property. However, it’s not 5 star. It’s very dated and at best 4 star. Buffet food is very average indeed. Lots of choice but always the same and pretty basic.
Room was nice but again, it’s not 5 star as you can see the hotel needs upgrading in areas and tidied up.
Staff are lovely, super helpful and it’s busy. But, bit of a time warp as it feels like going on holiday in the 80s.

Leisure Self

10/10

Exceptional

19 Oct 2021

Maaria

Modern property with good facilities

Leisure Friends

10/10

Exceptional

13 Mar 2020

Verified traveler

This hotel is exactly as described. Rooms near the bar can be a little noisy until the bar closes so make sure you request a room away if you like early nights. Food is good with plenty of choice. Staff are very accommodating and friendly, although the manager does need to give his supervisors a boot up the bum as they often have the waiters and servers running around like headless chickens when they do very little. They could muck in and help which would give far better service to customers.

Leisure Friends

8/10

Excellent

19 Feb 2020

Verified traveler

Paid for a swim up room and was put in a room at the end of the block which only got the sun from 3pm-5pm I think these rooms should be a choice and at a lower cost !
I was poured a glass of wine in the restaurant with my meal and still had half a glass when I’d finished the meal so went to take it with me to the lobby bar and head waiter came running out to me shouting you can’t take that glass over there it made me feel like I was stealing the drink.

Leisure Partner

10/10

Exceptional

15 Feb 2020

Verified traveler

The hotel was wonderful. All the staff were friendly and helpful. The food was excellent and varied. There were two pools one with music and a quiet one so something for everyone. The hotel, room and grounds were spotless. Younes the concierge organised a couple of trips for us and was excellent. We had a great holiday, many thanks.

Leisure Family

10/10

Exceptional

29 Jan 2020

Verified traveler

The hotel was very clean and modern with a lovely relaxed feel and nothing was too much trouble

Leisure Family

10/10

Exceptional

16 Jan 2020

Musaalamari

The best it’s amazing especially the worker and the food is amazing

Friends_and_family Friends

10/10

Exceptional

05 Jan 2020

Carolyn

Staff and grounds amazing , spa well organised and inexpensive. Bus to Médina daily

Leisure

10/10

Exceptional

03 Dec 2019

Verified traveler

This is one of the best hotels I've ever stayed in. It is clean and comfortable, the staff are very friendly and helpful and the food and drink is of a good standard.
The hotel also put on a free shuttle bus to and from the city centre, which is a nice touch.
The bedrooms are spacious, with complimentary toiletries and water.
There is a main buffet restaurant, a snack bar, a bar that serves wonderful cocktails, a sports bar and a pool bar.
I will definitely be back

Leisure Partner

6/10

Pleasant

02 Dec 2019

Verified traveler

management and staff have a take it or leave it attitude, no sense of customer service

Leisure Partner

8/10

Excellent

30 Oct 2019

Verified traveler

I liked the fact that there was 1 quiet pool area and 1 more lovely pool area, so you can choose which you prefer. Also, as it’s an adults only resort it generally felt quieter and really caters for adults.

Leisure Partner

8/10

Excellent

27 Oct 2019

Kay

The property is on the whole well maintained and the gardens are immaculate. The Spa is looking tired in parts and is only accessible for those who have bought treatment packages.

The Hotel is a long way out of town so this means you will have taxis expenses unless you use the intermittent courtesy bus.

The food is varied and beautifully presented

Leisure Family

10/10

Exceptional

26 Oct 2019

Alison

Fantastic hotel

Fantastic hotel.. loved our stay

Friends_and_family Friends

8/10

Excellent

26 Oct 2019

Verified traveler

Very clean, amazing swim up rooms. Great price.
Needs more restaurant options.

Leisure Friends

10/10

Exceptional

20 Oct 2019

Verified traveler

Very new, very clean, great comfy beds, food was lovely!

Leisure Friends

2/10

Poor

09 Oct 2019

Verified traveler

I didn’t like the fact that the hotel was dishonest about allowing me to check out at an earlier time. I confirmed this with Expedia twice. And they charged me anyway. Staff was no help. Management would not speak with me or work with me. I’ll never stay there again

Leisure Family

8/10

Excellent

05 Oct 2019

Verified traveler

The initial reception on arrival was great. We were warmly received. Thereafter however, things were not that smooth. It was difficult to get needed items either through the housekeeping or the desk.

Leisure Family

8/10

Excellent

24 Sep 2019

Verified traveler

Not too bad

Arrived before check in was available but after taking an £100 deposit off us that wasn’t stated when booking they gave us our wrist bands for the all inclusive facilities, food and drinks weren’t that great. I’m coeliac and had very little I could eat without it being just meat cheese and salad. No food was labelled and seemed to be pretty much the same thing every day and night, drinks were pre made cocktails that were very low in alcohol and no drink facilities in the room. A little shop sold crisps and chocolates at ridiculous prices - £6 for a tub of Pringles. The night time entertainment ended at 12am and they had a sports bar open until 1am with no bar in and no music.
The room smelt of drains and we had a view of a car park but the bed was so comfy, the room was very clean and fresh towels every day. Apart from the food, drink & staff being unhelpful and rude on occasions the place was a nice hotel! Id stay again if the food and drink was better and more evening options.

Partner

4/10

Poor

21 Sep 2019

Verified traveler

No robes in the room. No included minibar like other all inclusives. Rude bartenders. Towels never delivered after two calls. No room service. Very poor experience for an all inclusive.

Leisure Partner

8/10

Excellent

20 Sep 2019

JT

The Be Live Collection Marrakech is a solid and good place to stay. It’s very clean and many of the staff are helpful.

The rooms are exceptionally sized and well furnished. It’s definitely a good bet for a no-hassle relaxing time.

That said- there are some major misses here:
—-No room service option ?
—-A “mini bar” that’s not stocked and only offers a few packages of alcohol options to order (to stock your mini bar)
—-An “all inclusive” is something I usually avoid. This experience was ok, but the one dinner at the regular restaurant (name escapes me) was weird to be told on check in. To be clear, there’s a regular restaurant and snack options, but the all inclusive only includes one meal at their regular sit down restaurant. And the kicker is that restaurant is fair at best (two menus to pick from and the presentation / quality is just fair).
—-“adults only” should have a minimum age cut off slightly older than what was present. I suppose I define adult as someone not keen on ping pong all day nor needing house music blasting at a pool. There was another pool option which was better.
—- No real service options for drinks or food (or room service) offered after 10p. Their sports bar is open late but was not equipped well.

All in all it was ok. I’d recommend it for someone wanting an intro to Marrakech- albeit a bit far from the Medina.

Food was ok- not great. And the all inclusive nature of the resort is prob a reason to not come if you want quali

Leisure Partner

2/10

Poor

04 Sep 2019

Verified traveler

It wasn’t a 5 star hotel like advertised. Staff (mostly the men) were exceptionally rude. Pool was extremely dirty. Drinks tasted vile.

Leisure Partner

10/10

Exceptional

02 Sep 2019

Verified traveler

Excellent property and facilities well maintained daily

Leisure Partner

8/10

Excellent

24 Aug 2019

Fatiha

Good stay

Good hotel if you’re looking to enjoy the pool and chill. I liked the fact that it’s adults only so you don’t bothered by the scream of children. The all inclusive option was good except that the cocktails were mediocre not well done at all with cheap products.

Friends_and_family Family

8/10

Excellent

15 Aug 2019

Steve

Youness (bar staff)
Yannis (bar staff)
Adi (chef)
Adi (manager)
Saad (chef)
Azdine (bar staff)
Amine (manager)

The people mentioned above made our stay special. My thanks to them all, without them it wouldn’t have been the same. The hotel is new and done to a lovely specification, it’s well looked after and generally has all that you’d need. The fact that it’s new also shows with some of the staff; the inexperience can sometimes show a lack of attentiveness but this never negatively effects things to the point of frustration. Once things are properly bedded in, dinner service (and the like) will be a lot more fluid and swift. The food was fantastic; well presented and a great selection. I’m a mega foodie and I looked forward to every meal time. The pools could be bigger but they’re well sized for the size of the hotel... I just like a big pool so I can do lengths whilst other enjoy the pool too. Obviously, these reviews are subjective but to help with this guidance... I’ve stayed at the four seasons, 5 diamond hotels and 5 star grand European city hotels... I’ve also stayed at some right dives where I’ve needed to for a night or so! I would give this hotel the 5* rating that it has and it will be really polished once the entire workforce have gained more experience.

Leisure Partner

8/10

Excellent

17 Jul 2019

Verified traveler

Nice hotel for a short break - clean and good facilities. However better food selection and pool bar service would improve this hotel to 5*

Leisure Partner

6/10

Pleasant

26 Jun 2019

Verified traveler

The hotel is in the middle of nowhere. You cannot go out for a walk.

Leisure Partner

10/10

Exceptional

25 Jun 2019

Verified traveler

I loved that the buffet always had different options throughout the trip. However, I would of loved to see a second restaurant that was of another variety, ex: Italian. I would also suggest changing the quiet pool to the one without the swim up bar.

Leisure Friends

6/10

Pleasant

24 Jun 2019

Natalie

Not what I expected

The hotel was ok. Didnt like the separate amenities charges for transportation, room service, spa, etc. You couldnt charge anything to the room. The pool bar staff took forever to wait tables and take orders. They would just keep passing you by until you said something or physically got a menu on your own. The buffet was okay but really our choice of food. The plastic cups at the pool bar were dirty and seemed to be reused. Too many bees around and bugs interrupting the meal. Doesnt seem like your a valued guest unless you tip for service. I expected more for a all inclusive hotel. Theres nothing close by to walk to. Its a 30 min ride from airport. They have a ATM which is needed since they charge cash for everything separate. Make sure you bring adapters for plugs. If you dont speak french there is a huge communication gap. Only thing i really enjoyed was the SPA which you had to pay separate as well and couldnt charge to room.

Partner

10/10

Exceptional

22 Jun 2019

Verified traveler

Rooms get cleaned very late they clean the rooms but bring towels two hours later. Tea coffee tray was not refilled even once during our three nights stay. Bar facility good bar staff very friendly

Leisure Friends

10/10

Exceptional

04 Jun 2019

Verified traveler

Celebrate my husband Birthday really nice and Accommodating staff

8/10

Excellent

03 Jun 2019

Verified traveler

The staff were obviously told to serve as slowly as possible so as not to give too much away!

Leisure Partner

10/10

Exceptional

30 May 2019

Verified traveler

Clean spotless there are no problems with the staff or the place it is all nice

6/10

Pleasant

29 May 2019

Verified traveler

The spa, pool and basketball court were brilliant.
The room was average - we requested a swim up room in advance but the reservations team didn’t tell the hotel so they didn’t have one for us. They said we could have the disabled swim up room for one night then they would move us to a main room for the remainder of our stay. The disabled room, the water for the shower went everywhere in the bathroom and didn’t drain. We paid full price for the upgrade but the first night room was not acceptable. The hotel were not very helpful about this. The normal swim up room was nice.

Leisure Partner

4/10

Poor

08 May 2019

Anon1

Not 5* by any means. Food was of poor quality and catered too much for western tastebuds. Would have preferred to seen more traditional, authentic Moroccan cuisine. Also felt samey day in day out. Cocktails tasted awful and full of sugar and couldn’t taste the alcohol so I stuck to the wine which is a shame as cocktails are nice in the sun.

Service was super slow at both restaurants and on reception. Strange towel policy spoils customer experience. They take a 800 dirham deposit on arrival which is a bit unexpected - of which - 200 is for use of pool towels?! Have to pay extra for use of spa facilities such as indoor pool or sauna which is unheard of in other 5* hotels. Had a massage and the salesman was really pushy about which treatments we should get. Had to go back again and pay extra as my problem areas weren’t focused on. Twice they didn’t listen to which areas I wanted massaging so that was frustrating. The hotel needs to move to modern age for booking of excursions through them and trying to see on-site activities timetable / everything is manual and you have to see a certain person about it at a certain time. Nothing seems to be online or available digitally. WiFi was bit ropey in hotel.

Hotel is in the middle of nowhere and not very clearly signposted so bit hard to find. Wouldn’t recommend for a 5* experience. Seen better 4* hotels to be honest. Not worth the price unfortunately. Wouldn’t return.

Leisure Self

10/10

Exceptional

23 Feb 2019

Malika

Be Live Collection was more than what I expected. The staff, especially Mohammed and Adnane, were amazing, super friendly, patient and helpful. It’s located 20 mins away from the Médina, which is nice bc it’s away from all the hustle and bustle. What I mostly recommend is to book a Hammam massage at the spa. It was the best experience! I wish I could bring them back to the states. Once again, the spa staff were great! Overall, if I make it back to Morocco, I would definitely come back to Be Live Collection.

Leisure Friends

8/10

Excellent

18 Feb 2019

Verified traveler

Spaceous and modern rooms, friendly staff and very good food.
However, the hotel is far from the centre, pool and gym opening times not very convenient and only 5 shuttle services per day.

Leisure Partner

10/10

Exceptional

08 Jan 2019

Verified traveler

Good resort, very new and clean

We truly enjoyed our time at the hotel! It wasn’t easy to find (there are no signs outside) but we were really happy with the amenities and food.

Family

10/10

Exceptional

03 Jan 2019

Verified traveler

Very good resort with nice facilities

The resort is brand new with really nice facilities. In particular, I found that food was excellent with much variety across my 4 days stay. Entertainment was fine, and NYE gala dinner was really well planned. Only downside is that the average age of guests was quite high...

Family

10/10

Exceptional

02 Jan 2019

S yasmin

Excellent hotel

Excellent hotel

Partner

10/10

Exceptional

31 Dec 2018

Verified traveler

I love the staff
They were very friendly specially Simoe who was aqua trainer and entertainer at night.
The food was ok for the first 2 days , after that it gets borning.
We just had a very bad e oerience at Madina
Please do not ask anybody for direction. We made that mistake and they were taking us totally somewhere else and when we told them we are good. We are just going back to the hotel.
They were following us and 3 guys standing around our car and didn’t let us to move unless we give each of the them money . It was pretty scary.

Leisure Family

8/10

Excellent

29 Dec 2018

Brian

Everything was just lovely

Partner

8/10

Excellent

20 Nov 2018

claire

Nice clean hotel. Rooms
Good and the swim
Up
Rooms
Were worth it. Good choice of
Food
Although not to
My taste and it was mostly fish based. There was a good selection of salads and the deserts were excellent. My only
Criticism would be lack
Of tea coffee in the rooms and you are not allowed
To take coffee from the restaurant to
The room in the morning before the snack bar opens. I got
Told Off on several
Occasions. There needs to be a coffee machine or something available
In this regard.

8/10

Excellent

12 Nov 2018

Rachel

Delivered what it said on the tin, great choice of food, wine and beer excellent, spirits were local so we veered away from these.

Partner