Name: Shilla Stay Mapo
Address: 83 Mapo-daero Mapo-gu Seoul Korea, Seoul, KR

2/10

Poor

27 Jul 2026

NEDA

Worst hotel and staff. Do not recommend, they refused to let us in & it completely ruined my trip! They refused to let us in because my companion was 18 however their policy states that minimum check in age is 19 - which wasn't an issue as I was above the requirement. Before we booked, all it said was that the \"minimum check-in age is 19\", meaning that we were fine as the booking was under my name. It did not mention ANYWHERE that both guests staying there need to be over 19. Shout out to Edward the floor manager and Wooram the General Manager of Shilla Stay Mapo Hongdae who did nothing, rejected every option that I as a CUSTOMER was providing them (when that's their job), and pretty much put us in a very dangerous situation of having no where to go on a stormy night in Hongdae at 1am. I asked for a refund, they said it must go through the booking platform which was going to take longer than our stay. I asked if we could at least get a partial cash refund they said no. I asked why they couldn't put me down as the legal guardian and they had no answer, Edward would just go silent and run back to his office. Wooram the General Manager had no empathy, and in fact was laughing at the idea of putting me down as the guardian. I asked for help for them to organise somewhere for us to stay, they didn't help. We ended up having to call the police, to which Edward lied to saying we were yelling at him (which we didn't - we were so exhausted from our flight we had no energy at all!)

8/10

Excellent

23 Jul 2026

CHRISTOPHER

Good location.

10/10

Exceptional

22 Jul 2026

Silvia

nothing to say but EXCELLENT in every aspect!

10/10

Exceptional

03 Jul 2026

Pei-Wen

Location was great, easy to travel to anywhere

Family

10/10

Exceptional

26 Jun 2026

Tim

Simple clean room and good service. Best location next to airport rail and subway!

Self

10/10

Exceptional

20 Jun 2026

Chi Hoon

More fitness equipment

Self

8/10

Excellent

16 Jun 2026

shaogang

Very good location. only 5 minute walk to the subway and airport train. Also, there is a money change machine in the basement. It is easy to get a wow pass or other cards as needed. Highly recommend.

Partner

10/10

Exceptional

15 Jun 2026

Ahlam

Edward Choi one of the front desk staff member made my stay incredibly comfortable & easy. His customer service skills are superb!

Self

10/10

Exceptional

14 Jun 2026

Kwang-mi

Close to transit, clean, 24hr staff, close to food choices. Excellent overall.

Partner

10/10

Exceptional

06 Jun 2026

WOOSUNG

Everything was so perfect

Self

4/10

Poor

28 May 2026

Naksup

Breakfast was bad. Not many amenities inside. Unfriendly staffs.

10/10

Exceptional

23 May 2026

Changho

Nothing

Partner

10/10

Exceptional

19 May 2026

Yun Hwang

My room was on the high floor and good view. However, the room was a little warm on the first few days and the AC was not controlled by the room controller. The bath room did not have vent to remove steam after shower and made the room hotter and humid. The amenities were good but they did not have a lounge to sit, either. It is a nice hotel and good basics but few were missing considering the brand Shilla.

Family

6/10

Pleasant

15 May 2026

Simon

Nice clean hotel in a good location with easy access to the metro. Plenty of restaurants nearby.

Very nice bathroom with bath and shower.The rooms are a good size for solo travellers however people with multiple suitcases may struggle for space. No wardrobe space provided in the room I stayed in.

The room layout is the biggest negative as the sliding door can’t fully block the automatic motion sensor light in the corridor which is activated by people walking past the room outside.

Also the air conditioning cannot be adjusted, therefore the room is quite warm.

Partner

10/10

Exceptional

15 May 2026

Joe

Very prompt checkin, great amenities, helpful staff and great facilities to use. The location is great, close to main points in the city

Self

10/10

Exceptional

14 May 2026

Jenna

Love the Hotel

Self

10/10

Exceptional

14 May 2026

chul

very kind

Partner

6/10

Pleasant

02 May 2026

Peter

One of the worst toilet papers I ever used... Also the towels were so old and worn out... Can not believe this hotel has Shilla brand on its name... Won't be coming back...

Family

10/10

Exceptional

29 Apr 2026

Bob

Great place to stay near subway station

Partner

8/10

Excellent

28 Apr 2026

Ryan

Location was great for the Subway and Olive Young. The gym is pretty decent. Tried the buffet after a long day of sightseeing and it was good.

8/10

Excellent

23 Apr 2026

Jeong-Won

Very nice place

4/10

Poor

23 Apr 2026

Dingkun

Staff were nice, but my room had dusty air, all the outlets were loose and couldn't hold my chargers at all

Self

8/10

Excellent

19 Apr 2026

Matthew

The room was great as was the location for what I needed. No possible early check in and the breakfast were disappointing.

Business

10/10

Exceptional

09 Apr 2026

Alyssa

I would definitely stay here again.

10/10

Exceptional

30 Mar 2026

Keren

Great food options around

10/10

Exceptional

28 Mar 2026

Magalie

very attentive and well mannered. the service was spot on and the property was very clean and spacious. We were able to communicate without any language barriers.

Friends

10/10

Exceptional

28 Mar 2026

Issa

Good service

2/10

Poor

23 Mar 2026

Eunhan

I was staying there but it was not good. I made a reservation because I could have breakfast but when I arrived at Shilla Stay Mapo Hongdae. I felt something strange when I said I couldn’t have breakfast. I made a reservation at Severance Hospital because l am sick. Shilla Stay staff told me l shouldn’t smoke, so I was very happy, because I have got allergic to cigarettes. I expected no one to smoke. However, I moved to a room first night because of the smell of cigarettes there and l protected many times but the smell of cigarettes still lingered and my cough was everynight and I have never slept peacefully due to headaches and coughs. I asked for a headache pill because I didn’t have one, but they said they couldn’t give it to me. I had a hard time during the two weeks stay. I was encouraged to move only rooms when I complained to staffs. Suffering from cigarettes, I came back unprotected. Due to my health problems, l also got insurance during my stay at Shilla Stay Mapo Hongdae. They didn’t help cigarettes smell. I feel like l just wasted money and l have been living in a cigarettes hell.

Self

10/10

Exceptional

04 Mar 2026

Isabella

Room is spacious and bed is comfy

Friends

10/10

Exceptional

23 Feb 2026

Shang Jin

Bedding was so fresh! It was great stay

Self

10/10

Exceptional

23 Feb 2026

Boyeon

Everything was amazing from the moment we checked in to the moment we checked out. There were no hiccups. Just smooth, professional service throughout our stay. The staff was welcoming and attentive.

The location is also great. Very central and convenient for getting to different parts of Seoul.

The only area I personally feel could be improved is the room temperature system. The hotel uses a central AC/heating system, so individual room temperature can’t be adjusted based on the season. We visited during winter, and the room felt quite warm, but we weren’t able to turn on the AC to cool it down. The only solution was to open the windows.

Overall, we had a wonderful stay and truly appreciated the hospitality.

Partner

6/10

Pleasant

19 Feb 2026

Kevin

The sheets were not inserted nicely, the duvet was not folded properly, there were stains on the bathrobe, not many places to hang the towel.

Partner

10/10

Exceptional

17 Jan 2026

Ahlam

Clean room.

Business Self

10/10

Exceptional

13 Jan 2026

Jun ho

Clean room

Business_and_leisure Self

10/10

Exceptional

30 Dec 2025

BONGJU

Perfect location and compact & clean room

Business

10/10

Exceptional

28 Dec 2025

alexis

직원분들 다 친절하시고 방도 깨끗해서 잘 지내고 갔습니다. 옆 방에서 응급상황 때문에 조금 시끄럽긴 했는데 잘 땐 괜찮았습니다. 홍대처럼 소리 나는 것 싫어하시면 여기 좋습니다. 공항철도도 근처라 편해용

Leisure Self

10/10

Exceptional

27 Dec 2025

Jamir

Everything was great

6/10

Pleasant

17 Dec 2025

Justin

Smell of the toilet every time we entered the room. No Netflix on tv. Otherwise, very spacious and good location.

10/10

Exceptional

09 Dec 2025

Chul

room was clean, the staffs were very nice.

10/10

Exceptional

09 Dec 2025

Peter

Room service

Leisure Friends

8/10

Excellent

03 Dec 2025

Khanh

Clean communal areas, quiet and business friendly. Decent gym facilities.

The rooms were on the small side.

8/10

Excellent

01 Dec 2025

Trinity

The shower often leaked onto the floor from not being properly sealed. They do provide water every day.

Leisure Partner

4/10

Poor

30 Nov 2025

Von Lenin

Within the span of a few days, I was moved to two different rooms (3rd and 5th) and ended up on the 9th floor, in one of the rooms, where I woke up extremely itchy with rashes and small bite marks. I'm not sure if it was bedbugs??? the hotel Inconvenient location for tourists traveling to Seoul; the walking distance to the bus and train was terrible. There was no coin laundry nearby; the one laundry shop I was referred to close by was beyond overpriced; I thought it was a sick joke. Little things added up; I had a rough time in Seoul because of it.

Business_and_leisure Self

10/10

Exceptional

23 Nov 2025

Wing Yin Janet

Friendly staffs, great location

Leisure Self

6/10

Pleasant

21 Nov 2025

Kamala

Breakfast was same for 7 days.

Leisure Friends

8/10

Excellent

20 Nov 2025

GuangMin

Breakfast menu was really limited. The room was good though

Business

10/10

Exceptional

18 Nov 2025

Yeonhwa

The staff is professional, the room is clean, and public transportation is easily accessible.

Business Family

6/10

Pleasant

13 Nov 2025

Ho

small room. limited tv program.
very weak water pressure, but came right away to try to fix the problem, and made it better - I appreciated it.
noisy - I did not know that area is that much busy traffic area.
The staffs were nice and kind enough.

Leisure Family

10/10

Exceptional

13 Nov 2025

June

From check-in, I was greeted by professional front desk staff, who provided me with everything I needed.
The hotel breakfast was also excellent. The homemade omelets were especially fantastic.

Business

10/10

Exceptional

10 Nov 2025

Ki Joon

Yes

4/10

Poor

06 Nov 2025

Sora

Their advertisement saying it’s two twin beds is false. It is two single beds which is completely different. They advertise that there is air conditioning. There is no mention that this means only when they feel it should be turned on. I like to sleep in a cool room and even on hot days we were forced to open the window which meant you had the sound of a busy street. I complained and they said they would send up a fan. Very disappointed that they advertise falsely. Would not stay there again and very disappointed since we couldn’t move to another hotel as prices had gone up.

Leisure Partner

8/10

Excellent

05 Nov 2025

Kwang Boon

The staff were courteous and helpful.

10/10

Exceptional

19 Oct 2025

Jonathan

Property was very clean and staff was extremely helpful. Excellent value.

Leisure Self

6/10

Pleasant

18 Oct 2025

Jason

Ac was shut off and it was hot in my room, they did bring me a fa

10/10

Exceptional

13 Oct 2025

Paul

Very good breakfast buffet with Western and Korean options. Room is clean and very functional though cozy.

Self

8/10

Excellent

11 Oct 2025

Christine

Room smells like smoke even though Non-smoking room. Room looks smaller, Bathroom needs upgrade.
Staffs we’re awesome!

10/10

Exceptional

06 Oct 2025

YoungHoon

Thanks

4/10

Poor

30 Sep 2025

Rafael

Very average hotel. Room and bed was very small. Internet was slow and would not work sometimes. I would expect more from a 4 star hotel

8/10

Excellent

27 Sep 2025

Shu

Overall the hotel is quiet and clean close to subway and bus. I went during summer time the AC is not cool enough when you first return to the room. They did offer to send in a fan to help cool me down.

Leisure Self

10/10

Exceptional

24 Sep 2025

Amy

Every one is kind and perfect place to stay

10/10

Exceptional

19 Sep 2025

Gloria

The hotel reception was friendly and nice, and the subway access was convenient.
and I felt safe leaving my luggage there.

Business_and_leisure Friends

10/10

Exceptional

17 Sep 2025

Christopher

The location is in a very convenient area and even has a 7/11 store next to the hotel. Lots of restaurants within walking distance even a McDonald’s. The breakfast was very fresh and delicious style buffet. I definitely enjoyed my time here.

Leisure Family

10/10

Exceptional

15 Sep 2025

Jala

great location and comfort

will stay here again! Nice location to reach all of seoul by Line 5. there’s plenty of food and shops on the main road. staff is awesome and was always very kind and helpful.

Self

6/10

Pleasant

14 Sep 2025

STEVEN

I have stayed (not kidding) over 60 nights at this hotel in 2025 for business. The primary factor was the location near Gongdeok Station, which is amazing for subway access and transfer. Keep in mind that the rooms are smallish (even for Korea), but the main detractors from 5-stars are two-fold: the A/C (for summer visitors) is horrendous; it will not get below 24 in the room, even running it all night. Second, Korea prides themselves on their internet speeds, and the hotel's is the worst I've seen in Korea for WiFi. Drops at least 2 times per hour, so streaming is exceptionally challenging.

Business Self

10/10

Exceptional

10 Sep 2025

Mary

Public transportation was nearby. The staff is extremely helpful. Plenty of connivence stores nearby and lots of restaurant options. Plus there was a gym on the floor with a view. The view from our room was amazing. Also there was a park nearby that I could walk.

Leisure Partner

4/10

Poor

07 Sep 2025

Eri

Unacceptable Cleanliness & Maintenance Issues and Lack of Professionalism by the Staff
My three-night stay at Shilla Stay Mapo was profoundly disappointing and did not meet the standards expected of a hotel in the Shilla group. The experience was ruined by serious cleanliness and maintenance issues, which were compounded by a lack of professionalism from the staff, beginning with my check-in.
At check-in, I gave my credit card to the receptionist, who then failed to return it to me. I had to realize this myself and retrieve it. This oversight is a significant sign of unprofessionalism and lack of training, and I am very concerned about the security risk it posed.
Upon arriving at my room, I discovered two further significant problems. First, the tile trim around the bathroom sink was faulty, leaving a dirty, black residue. This substance stained my pants and was visibly dirty when wiped. Second, I found a large, unidentified, and disturbing oily stain on the underside of the desk. The stain was sticky, and its presence made me feel unsafe and uncomfortable in my room.
The hotel's response to these issues was a major disappointment. When I called the front desk, the receptionist seemed to have difficulty with English and did not seem to take my concerns seriously. I was told someone would be sent to my room, but after a long wait, no one arrived. I had to go to the front desk in person, wasting valuable time from my trip to Seoul. The receptionist was again unhelpful and told

Leisure Self

8/10

Excellent

07 Sep 2025

ASAKO

The nearest subway station is available for 4 different lines. Also bus access to other areas are convenient.

Leisure

6/10

Pleasant

03 Sep 2025

gerald

This hotel is rated as a four star. In all of my travels I can honestly say that it should be a 3 star. Room pictures are deceiving making them look larger. Lobby has only 2 chairs and a bench. Air conditioning will not cool the rooms any lower than 23.5 C, and room hallways are not air conditioned at all. Buffet breakfast is ok, and staff are very polite and courteous. Building is run down...in need of a major renovation. Been to other Shilla Stay hotels and I have never had these issues in the past

Leisure Family

10/10

Exceptional

22 Aug 2025

Myoung Ju

Especially nice concierge services

Leisure Family

10/10

Exceptional

17 Jul 2025

Jennifer

It was amazing! Great staff and always polite and ready to help. Unfortunately the air con wouldn’t really work and no one service but there’s a 7/11 and restaurants around the area and a cafe on second level.

Self

2/10

Poor

11 Jul 2025

Sharon

hotel room was hot and AC was not cooling it off. staff gave us a floor fan but that was not sufficient and made the stay very uncomfortable. no fan in bathroom, and no way to keep bathroom light on without turning the light in the entire room on. rooms are very small with no good storage options. for anything more than 1 traveler this makes it very cramped experience. Staff was great at accommodating as much they could, but the facilities were not very pleasant.

Leisure Family

6/10

Pleasant

06 Jul 2025

Rodney

It’s in a decent Location. But for the money it’s not worth it and the rooms are small.

Workers were great though and it was clean.

Leisure

6/10

Pleasant

01 Jul 2025

KATHY

Most staff members are nice but the guy at the front desk is not. He looks grumpy.

Leisure Self

10/10

Exceptional

30 Jun 2025

Richard

all good

10/10

Exceptional

25 Jun 2025

Jennifer

Great stay overall! Staff was extremely nice and attentive! Only downside to staying here is that there’s no onsite laundry mat and no room service available.

Self

10/10

Exceptional

13 Jun 2025

seokin

Welcomed friendly and no problems during stay.

Self

10/10

Exceptional

13 Jun 2025

Sol

Excellent

6/10

Pleasant

30 May 2025

Yuet

Pro - location close to trains to airports
Cons - bathroom is the worst, no where you can put your toiletries and clean clothes.
No divider between shower area and toilet so after shower, you need to come out to the room to dress yourself as the floor is all wet.
Tap in vanity is those sensor type, a pain to use when you try to wash your face in the morning as water just stopped as soon as your hands moved away.
Not that easy to access restaurants, most close around 8 pm so if yours is late flight it would be hard for you to find something decent to eat.
It is the first time I go to Seoul so I chose somewhere close to the train line and it turned out thats the only useful features this hotel offers.
Make sure you don't choose their special deal with the Korea pass and duty free vouchers as they are pretty useless \"bonus\" but you pay more to book this in the first place.
Will stay elsewhere next time now I have some idea about Seoul.

Leisure Partner

10/10

Exceptional

25 May 2025

Prudence

Very spacious room and walkable distance to underground

Leisure Friends

10/10

Exceptional

24 May 2025

JI WON

1

10/10

Exceptional

23 May 2025

Tracey

Was very nice, staff were lovey , would definitely stay again

Leisure Family

10/10

Exceptional

19 May 2025

Hong

Overall a good experience :)

Leisure Partner

10/10

Exceptional

18 May 2025

Kin Hoe

Clean room with great amenities. There are also many transportation options available near the hotel.

Leisure

6/10

Pleasant

11 May 2025

Atsuhisa

Room power supply is bit old. No USB for example.

Business Self

10/10

Exceptional

09 May 2025

Frances

Would stay there again. Comfortable and restaurant was good.

Leisure Friends

10/10

Exceptional

06 May 2025

ji hea

The best transportation convenience for visiting tourist attractions

Leisure Family

8/10

Excellent

29 Apr 2025

Noelle

I stayed at this hotel based on a friend’s recommendation. It’s just a 5-minute walk from the metro, and it takes about 15 to 30 minutes to reach various main areas in Seoul. I felt very safe walking between the hotel and the station, even at night. The room was clean and had everything I needed. I was a bit disappointed with the gym, as the equipment was quite old and there weren’t many options, although it did offer a nice view. Overall, everything was good and I had a pleasant stay.

Leisure Self

10/10

Exceptional

20 Apr 2025

ASAKO

部屋は清潔。十分な広さ。朝食バフェも良いメニューでした。

Leisure

2/10

Poor

16 Apr 2025

Steve

No AC or Heat you can choose in the room. Either AC season or Heat season regardless of the actual temperature. There was no AC for me.
Upon checking in sticky droplets on the uncarpeted floor. Green stuffs on the showerhead. Worn out towels with an actual hole in it.

10/10

Exceptional

13 Apr 2025

MALEEWAN

Good

6/10

Pleasant

09 Apr 2025

Sung Rae

Not the most pleasant stay at a 4-star hotel

Best thing about the stay was daily room service and very comfortable bed. The A/C was broken for the entire stay, despite it being late winter / spring the room was stuffy and hot during the day. We let the front desk know on our second day, we were told that they were working on it and nothing improved for the rest of the week. They suggested to keep the windows open, which only helped a bit. Luckily the temperature was bearable at night. It didn't help that Korean hotels have much smaller rooms. This hotel in general also had older furnitures, can see tables cracked and metal in the shower fall off.

Partner

10/10

Exceptional

07 Apr 2025

Justin

Hotel is clean, staff is friendly,

8/10

Excellent

05 Apr 2025

Nathan

3rd time we've stayed there. Comfortable a bit pricey but got the job done.

10/10