Name: Redmont Hotel Birmingham, Curio Collection by Hilt
Address: 2101 5Th Avenue North, Birmingham, 35203, US

10/10

Exceptional

01 Aug 2026

Chris

Great stay and enjoyed location and venue after terrible prior stay

10/10

Exceptional

30 Jul 2026

Natalie

It was great

10/10

Exceptional

29 Jul 2026

Victoria

The staff were very nice and helpful

6/10

Pleasant

29 Jul 2026

Taunya

Parking was great!

2/10

Poor

29 Jul 2026

Cheryl

The ONLY helpful employees, were the valet parkers. We arrived and were impressed with the lobby, first off. I was checking in and told them I was supposed to receive an upgrade. He said they didn't have any, which I thought was strange, because hardly anyone was there. We then, took our things to our room & unpacked, & kept hearing a really loud continuous noise, like a dog barking. We were hungry, so we went up to Happy Hour in the top floor. But, there wasn't a Happy Hour, and hadn't been for over 3 months! I looked at their cocktail menu, but she was out of alot of ingredients, so we only had 1 drink. We tried to get online, but the manager said the internet was broken on the top floor!!!
So, we went back down to the restaurant. I told the waitress who had told us there was a Happy Hour, that there hadn't been one in over 3 months. We proceeded to order. The food was pretty good, but there were flies buzzing around, pretty yucky.
We went back up to our room, and the sound continued. My husband thought it might be the toilet valve, so he jiggled it, but it still made the annoying barking sound. I ended up calling down to the front desk, and he said that they knew the toilet was broken, but gave the room to us anyway. He then said he could upgrade us, that someone had called??? It didn't make sense, but we said yes. They sent the valet guy up to help us move. We changed rooms, that toilet was broken too. I relayed all of this when I checked out, but I never heard back.

8/10

Excellent

27 Jul 2026

Ruthetta

no review

8/10

Excellent

26 Jul 2026

ANESSA

The staff that we encountered were great. The room was nice. What I didn’t like was the parking. I also didn’t like that the second night when we got to our room, our key didn’t work. After a long day we had to go back downstairs and get it fixed. The staff was great and got it don’t quickly. The next problem was when we got back to our room and as soon as we opened the door the room smelled like weed. It was overpowering. We left the door open for a bit to let it air out. We didn’t mention it to the staff because I didn’t think I could say anything nicely. At first I thought maybe it was one of the neighbors but once we let the room air out we didn’t smell it anymore, which was what I was afraid of. I have no doubt someone that had access to the room is where the smell came from.

6/10

Pleasant

19 Jul 2026

Serah

Clean room, no fridge or microwave. Bed wasn’t the most comfortable. Room key quit working and had to have it redone. $120 extra charge that wasn’t listed on website. Whole hallway on seventh floor smelled STRONGLY of marijuana. Parking across the street was a good location but a major pain to pay for. Good walking distance to BJCC. Staff was courteous and helpful.

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

Stacey

Great!!!

8/10

Excellent

17 Jul 2026

Ashley

Stay was amazing! Staff were helpful and friendly! The only thing was missing was refrigerator/microwave in the room. The rooftop was amazing! Will definitely be back!

Friends

8/10

Excellent

15 Jul 2026

ELLIOTT A.

Doorman was great very helpful

Partner

10/10

Exceptional

08 Jul 2026

Sheila

I highly recommend. The property is beautiful. My room was nice, spacious and very clean. I got a chance to enjoy the rooftop. I would highly recommend to visit it. The entire staff were friendly, always willing to help and professional.
I will definitely be back.

Self

10/10

Exceptional

29 Jun 2026

Lisa

Everything and everyone was fantastic. The food was fabulous. Great Staff very accommodating.

Partner

8/10

Excellent

26 Jun 2026

mike

o

4/10

Poor

26 Jun 2026

Ashley

We need to leave in the morning and the valet staff were no where to be found. We came down at 6:30 to get our car, and the valet finally showed up to work an hour late.

Friends_and_family Family

8/10

Excellent

24 Jun 2026

Devone

Hotel is renovated but severely outdated. Room was not properly cleaned when I arrived, showing evidence of previous guests. Dirt and dust collected heavily in a lot of easily visible places. Sink stopper was broken with some foreign material lodged in the drain. The only working elevator is sketchy. TV is old and was lacking a remote.

Hotel is nicely located. Was able to walk to quite a few good restaurants and parks. Staff is incredibly friendly and helpful.

Friends

10/10

Exceptional

19 Jun 2026

Ron

Great downtown location very comfortable bed. Nice view from the 14th floor

Self

8/10

Excellent

18 Jun 2026

Lori

The property has a lot of character and the staff are all very helpful, professional and friendly.

My room was nice. Good size, great natural light and nice size bathroom. They use the pump bottles attached to the wall for shampoo conditioner and body wash.
Body wash was empty. They have those great mini hexagons tiles, but some of the grout lines were black.

That said, I would definitely stay there again.

Business

10/10

Exceptional

18 Jun 2026

Christopher

As usual my stay was an absolute pleasure! You won’t find a more helpful and friendly staff in Birmingham. I will forever make the Redmont my first choice when looking for a hotel while I’m in town!

Self

2/10

Poor

16 Jun 2026

Christy

Only one operating elevator had to wait in long line to utilize elevator / no hot water on the sixth floor/ no mini fridge in room/roof top patio closes with bar and you can’t access it. Terrible area filled with homeless people chasing you in door. Staff unhelpful told them we weren’t even staying the night there bc of issues and desk clerk response was okay/ didn’t offer to make anything right or apologize and assist.

8/10

Excellent

14 Jun 2026

Megan

I love the Redmont Hotel. This was my fourth stay here. Everyone is always very nice and helpful. The only thing I dont like is that you have to pay for valet parking OR take your chances in the pay lot across the street.

Partner

8/10

Excellent

12 Jun 2026

Eliza

It’s an historic hotel so you take the good with the bad. The room was clean if a little worn. The location is great, and the staff was lovely.

One elevator is still out of service. We weren’t affected by it but your mileage may vary on that.

Partner

6/10

Pleasant

12 Jun 2026

sari

Every staff member with whom we interacted were pleasant. The food was delish. The room was the major issue - light bulbs were out. Shower curtain was dirty. There was no fridge. No chair. Headboard had dust buildup. Carpet was musty smelling. Room location was loud and bright. For the room reasons, I would not stay at this hotel again.

Family

6/10

Pleasant

03 Jun 2026

Jacqueline

I recently stayed at The Redmont Hotel in Birmingham, Alabama, and while I was excited about experiencing a property with such a rich history, my overall experience fell short of expectations.

The Redmont is known as one of Birmingham’s historic hotels, and I appreciate the effort to preserve its legacy. However, despite being told the property had been renovated, I struggled to see where many meaningful improvements had been made. There is a difference between historic charm and simply looking old, and unfortunately, much of the hotel felt outdated rather than intentionally vintage or thoughtfully restored.

I want to start by acknowledging the staff, who were excellent throughout my stay. Everyone I encountered was courteous, helpful, professional, and genuinely pleasant. Their customer service was easily the highlight of my experience.
The condition of my suite, however, was disappointing. There were stains on the carpet, the footboard of the bed had dried, crusted stains on it, and the headboard was noticeably dusty. The mirror in the room appeared to be pulling away from the wall and hung crooked. In the bathroom, there was visible rust in the shower, and some of the light fixtures were not working. Another issue that stood out was the overall cleanliness of the room. Beyond the more obvious concerns, it felt like the room was in need of a thorough deep cleaning. The baseboards were noticeably dirty and covered in dust, and there was a general lack of attention to detail

Self

4/10

Poor

31 May 2026

Luke

One elevator was out of order and the other's inspection certification expired 11 months ago (June 2025). I emailed the state inspector as this is incredibly unsafe.

Partner

10/10

Exceptional

31 May 2026

Sharifa

Staff were so friendly and welcoming. Enjoyed the ambiance of the restaurant and common areas.

Family

4/10

Poor

31 May 2026

Glenn

No shower curtain and cafe not open early

Family_with_children

8/10

Excellent

31 May 2026

David

Great stay. The staff was super helpful and very friendly. Only complaint was that they decided to redo the flooring in one of the elevators which made it out of service For the weekend. Not the smartest choice to make before a weekend especially with two big shows in town that weekend. Other than that, our visit was great.

Partner

10/10

Exceptional

30 May 2026

Hope

Everything was great, elevators a little slow but it is an old hotel. Only complaint is there needs to be a garbage can in the bathroom. Also, our room would not get below 68.

Friends_and_family Family

8/10

Excellent

16 May 2026

Barbara

Good location

Partner

8/10

Excellent

14 May 2026

monyca

In need of a little TLC…The elevators were out of order during our stay forcing everyone to use the service elevator. Carpets on our floor were torn and stained. Some of the ice machines (located on every other floor) didn’t work so we had to go to the bar on the ground floor for ice. Not a bad stay, just not not great.

Friends_and_family Friends

2/10

Poor

12 May 2026

Lee

The rooms were not cleaned. The staff is not prepared to greet you or help you the parking you had to hunt. The valet is down you don’t know whether you were getting your car or not. The bar was never open. The elevators did not work you had to use the stairs or service elevator for all weekend.

Family

8/10

Excellent

11 May 2026

Lancey

Room was clean with an exception the shower curtain had something nasty on it and a pillow case was questionable. What? No refrigerator? Staff were nice. Hoping for a haunted stay but to no avail.

Family

10/10

Exceptional

11 May 2026

shamyia

Five

8/10

Excellent

10 May 2026

johnnie r.

Great except elevators both out….a bit cramped in the service elevator.

10/10

Exceptional

08 May 2026

Austin

Overall great experience for a quick night in Birmingham. Great proximity to lots of Bham activites.

Partner

10/10

Exceptional

04 May 2026

Keondra

Great Hotel

Self

10/10

Exceptional

04 May 2026

Rukayya

Parking ess easy the bar was good staff super friendly

6/10

Pleasant

03 May 2026

James

Too expensive to have one elevator not operable. Ok for a single night's stay.

Self

2/10

Poor

03 May 2026

Dr. Carolyn

I will NEVER return here! If you are wise, this is a “no-go!” old hotel; bathtub water drip (full stream),housekeeping marked room ready, &it was as far from it, this occurred 3 of my 4 days there. Did not empty trash, bring clean towels, or TOILET TISSUE. No Frig.No microwave. One sink bathroom. No plugs for my electronic devices. No place to hang towels or lay anything in the bathroom. The window seal became the towel rack and makeup hygiene station. The TV did not work. Found out the light switch by the door controlled it, and the light that puts a glare in your face all the time. The bed was less than 2 ft from the door; it did not feel calming.There was a coffee station on the desk, so there was no workspace, and one chair in a double room. No light near the mirror, which made it nearly useless. The Restaurant &I use that term loosely. They did not have most of the food listed on the menu. Food horrible. Food was served cold, and it took a long time to get it, every order, every time! Cold, grainy coffee,repeatedly. The last straw, my breakfast was served with an end piece of bread; hard as a brick &cold. No straw for my Coke! Who runs out of straws? I should have left the first day. I kept thinking things would get better, but they did not! Valet guys were wonderful. Night housekeeper Connie was supper with a good attitude as she took the heat for the day-crew's mess-ups. It's misery cost me over $1254.81 PLUS an additional $200 to park; hotel has Valet parking only!

Friends_and_family Friends

6/10

Pleasant

24 Apr 2026

Brandy

Broken elevator made for a stressful weekend! We were compensated on our room rate, but unfortunately it didn't make the painful service elevator wait any shorter. Also, the rooftop bar was closed due to the elevator and that was the main reason we booked this hotel.

Friends_and_family Family

4/10

Poor

21 Apr 2026

Todd

Both main elevators were out of service and we believe the staff was asked to lie about how long the elevators have been out of service. Some told us a month when the front desk said it just occurred. We had to use a service elvator in a dirty hallway and wait 10 minutes for each ride. Often walked the steps to 7th floor instead of wait.

We put a pizza box on top of the waste basket by service elevator and it was still there 24hrs later. This was a comp

6/10

Pleasant

20 Apr 2026

Anna

Staff were amazing! However, the elevators were not working our entire stay. Also, there was no trash can in the bathroom along with a burnt out light bulb and leaky toilet. Housekeeping did not show up so we were out of coffee pods and bottled water. With all that said I would give them another try solely on how friendly the hotel staff was!

Partner

4/10

Poor

19 Apr 2026

Jennifer

The elevator was out of service our entire stay. Wednesday to Sunday. Using the service elevator or taking the stairs. Not ideal. Our room was missing a trash can, toilet paper, ice bucket. We were given an ice bucket from the banquet center and then the ice machine didn’t work. We didn’t get service to our room for 2 days. When we finally did, it was half assed. The toilet and floor weren’t cleaned, they took the hand soap then didn’t replace with another one. Certain employees were great though. Valet attendant was helpful and nice, one cleaning lady tried to help us and the food service manager was the one to get us fresh towels after we didn’t get service for 2 days.

Partner

4/10

Poor

19 Apr 2026

Charlie

Both elevators were down with everyone and staff having to use staff elevator. Property wasn’t very clean and did not look to be well maintained.

Friends_and_family Friends

2/10

Poor

19 Apr 2026

Shannon

I’ll start with what was good: the location is great for what we needed and the valet staff was super nice and helpful. It pretty much ends there. The elevator is broken (apparently this has been going on for over a week) so hotel guests, people using the roof top bar and staff all use the service elevator. We opted for the stairs and found the stair well to be filthy. The room was small (expected in an old hotel). The bed was an old spring mattress that had its last good night about a decade ago. The pillows were like sleeping on crumpled tissue paper. We didn’t have any body wash. I mentioned it to the front desk when we left for the day. Someone came and straightened (“made” would be a stretch) our bed but didn’t refill the body wash, freshen our in room coffee supplies, leave a new bag for ice or do anything else. I popped into the lobby at 5am for more coffee. The person working the front desk was scrolling his phone when I got down there. He was helpful. The lobby was trashed. There were beer cans, Taco Bell bags- basically a frat party- all over the lobby. The crowd I’m assuming consumed these things stumbled to their rooms at 3 (every sleeping adult heard them). There is no reason it was still trashed 2 hours later. All in all, this might be the worst hotel I’ve stayed in in a very very long time.

Family

2/10

Poor

15 Apr 2026

James

The room was disgusting. The elevator didn’t work. There was no hot water. Would not stay here again.

Partner

2/10

Poor

13 Apr 2026

carl

Claimed i did not have reservation while reading it to me. Had great stay elsewhere.

Self

2/10

Poor

13 Apr 2026

Brentney

Elevators were down, room was absolutely disgusting, roof top bar had to close early, got moved to another room and it was just as filthy! Not the way we wanted to spend our 1 year anniversary night!!!!!!!! Blood and pubic hair all in our shower! Carpet had not been vacuumed!

Partner

10/10

Exceptional

12 Apr 2026

Shaunta

The room was very nice

2/10

Poor

12 Apr 2026

Guaniri

Hotel doesnt have parking. Website says it does. Well, it doesnt. No valet parking weekends. Elevator was so loud it was hard to sleep at night.

Family_with_children

4/10

Poor

05 Apr 2026

Cassie

The elevator was super noisy!

6/10

Pleasant

04 Apr 2026

Garrett

The room was clean and well kept, no complaints there. The biggest issues are the lobby being very weirdly designed, the rooftop bar being very strangely laid out to the point it's not easy to have 3 people talk to each other, and the elevators being unnerving. Apparently one elevator has been out of service for like 8 months with no status to the staff that it'll be back online and the other guest elevator doesn't reach the top floor where the bar is so it's a very very weird walk up the emergency stairwell to get to the bar. The breakfast was good and the staff were nice but I think the owners of this place need to take a hard look at what they are offering. This IMO is not up to Hilton standards.

Friends_and_family Friends

10/10

Exceptional

30 Mar 2026

Germaine

elevator loud and broke

10/10

Exceptional

30 Mar 2026

Veronica

The room was clean

8/10

Excellent

30 Mar 2026

Harmoni

The hotel looked a little older than I imagined but still very beautiful & eclectic.

Amazing staff from the valet to the housekeepers, always willing to help and kept a smiling face. The valet/ doorman worked hard and stayed busy, but I didn’t hear any complaints. The front desk staff was very helpful and welcoming, which I truly appreciate.

Only one elevator worked at the time of our stay and the stairwell was a little shady looking. The working elevator usually took a while and shook a little when moving. The only thing we didn’t really like, please be aware that valet is not 24/7 and we were unable to get our vehicle during a time that we needed it but overall a nice stay.

If we decide to stay here again, it will only be due to the amazing staff. Give them all raises! Thank you guys for helping to make our weekend special!

Partner

2/10

Poor

29 Mar 2026

Lupita

I don't know where to start with this. It was so many things wrong with this property with the amount of money spent. I think my my biggest complaint is the young lady at the front desk and I didn't have any wash cloths or towels in my room.

Family

6/10

Pleasant

27 Mar 2026

Marlena

Our room did not have a mini fridge, and the shower water never got hot. The restaurant had good food, but the service was unpredicatable (excellent once, and awful the next time). The elevator was extremely slow to arrive. Also had to pay for valet because hotel parking for free was basically non-existent.

Friends_and_family Friends

10/10

Exceptional

27 Mar 2026

Kasey

We had bad experience with an Airbnb and came straight to the Redmont where Ben was so very nice to help! We loved our stay and will definitely be back! Everyone was very friendly and always smiling!

Partner

8/10

Excellent

26 Mar 2026

Kim

The hotel was centrally located to many restaurants and venues. Our room was clean and the bed was comfortable. The rooftop bartender was exc

6/10

Pleasant

24 Mar 2026

Lena

This property is a bit worse for wear. It’s in a cool historic building, but it’s not maintained well. The mattress seemed old based on how soft it was, the paint was chipping, and the room wasn’t as clean as I would expect from a hotel (e.g., hairs in the shower, marks in the toilet).

I don’t see how this is a 4 star hotel in its current state.

Self

10/10

Exceptional

24 Mar 2026

Scott

Very helpful staff

Friends_and_family Family

2/10

Poor

23 Mar 2026

Christian

Was absolutely awful and horrible condition elevators did not work, mechanical banging all night, long from the broken elevator

6/10

Pleasant

22 Mar 2026

Anthony

The main issue with this hotel is the NOISY elevator. I shared a room with my brother and nephew. We did not sleep good at all. We heard the elevator all night. I am not sure if the elevator is just old and wore out or if the cables need greasing or what. It is very disruptive. They have two elevators but one didn't work and was out of order. From other reviews - this issue may have been around for a while.
As a note - we were in room 502. I am assuming all rooms near this elevator can hear the noise. Room 501 definitely can because it's closer than we were. This would probably include rooms 101, 102 and all other series to the 14th floor.
The hotel is very nice and very clean. It is unique and has a very \"boutique\" feeling.
I would have rated all 5's if not for the elevator noise.

Family

6/10

Pleasant

22 Mar 2026

Emily

It is a historic hotel and expected to have a hint of age, but this hotel feels old and somewhat dirty. The staff is so nice and helpful. Breakfast is painfully slow.

Friends_and_family Family

6/10

Pleasant

21 Mar 2026

kim

While the staff were very nice and friendly. The hotel has some issues. Coffee shop is closed on weekends. While someone did get me coffee from the back, it would have been good to have been able to get a snack for breakfast. The hotel also doesn’t have a supply of over the counter medications you can buy in small packets such as Advil, Tylenol,etc. There was only one waste paper container in the room and I had to move it to bathroom. While the room was ok, it could have been cleaner. The areas around the door knobs on all the doors needed to be wiped and cleaned. Lastly, one of the two elevators was out of service. It definitely needs some TLC.

Partner

10/10

Exceptional

20 Mar 2026

Stacey

The room was clean. The mattress was comfy. The bathroom roomy with nice walk-in shower. The room didn’t have a refrigerator which was a little disappointing because I drink lots of water which I like cold. I also bring protein shakes and such with me. I would stay again. Overall very nice. Close enough to walk to BJCC which was the main goal.

Partner

4/10

Poor

17 Mar 2026

Joanne

It was a busy weekend and there was only 1 elevator working. Sometimes had to wait 15 minutes to get on. My stay was for 4 days and they only cleaned by room once. We went for breakfast in the restaurant they were out of syrup for 3 days, no pancakes. Not a good experience. The hall ways were not kept clean.

Partner

8/10

Excellent

15 Mar 2026

Christopher

Staff was fantastic

Family_with_children

10/10

Exceptional

14 Mar 2026

Jimmy

Really nice place

4/10

Poor

13 Mar 2026

Cameron

Didn't include a tub or other amenities listed on the reservation.

6/10

Pleasant

08 Mar 2026

Donna

The room was clean and the staff were great! However there was no fridge in the rooms and no ice machine on the 6th floor. The staff were very nice about getting ice for us which my brother had to have for his insulin especially since the rooms had no fridge. Also only one working elevator that took forever to get you up and downstairs. Overall though the hotel did have a charm to it.

Friends_and_family Family

10/10

Exceptional

28 Feb 2026

Danielle

Amazing

4/10

Poor

26 Feb 2026

Melissa

We had several issues that we overlooked that were out of the control of the hotel. However I pulled the covers back on the bed and found a stain. We were leaving to go to a concert, so we asked the front desk to change our sheets while we were gone. Once we arrived back at 11:30pm our sheets had not been changed. We notified the front desk, and they said they would have someone there in 10 to 15 min. After waiting for a half hour no one showed up and we canceled our request. we brought our own pillows and slept on towels.

Partner

2/10

Poor

25 Feb 2026

Donna

The room was old with holes in the carpet. There was noise all night long from an hvac unit or something which made it impossible to get a good nights sleep. The elevator was old and making rattling noise. No normal amenities that you have in most hotels - refrigerator and microwave considering the price charged. If we were staying for more than one night I would have cancelled our booking. Don’t think we will choose this hotel again. The staff was very pleasant though.

Family

6/10

Pleasant

23 Feb 2026

Sharrie

The ice machine on our floor - 3rd floor was not working other than that the staff & stay was nice. Very welcoming!

Partner

10/10

Exceptional

22 Feb 2026

Elisabeth

Room was clean and comfortable. The staff were amazing.

Friends_and_family Friends

2/10

Poor

22 Feb 2026

Lauren

This hotel had only one working elevator that was extremely loud and clanking on every floor. It kept us awake most of the night when it was being used due to having a room in proximity to the elevator. When the elevator was not clanking, we could not sleep anyway due to the beds being EXTREMELY uncomfortable and lumpy. It is a disgrace how old the bedding, mattresses, and pillows were for a supposedly 4 star establishment.

4/10

Poor

22 Feb 2026

markeita

No hot water, had to take cold showers. I told the person on 2nd check and at 7.30AM this morning when I checked out.

6/10

Pleasant

15 Feb 2026

Anthony

The hotel is nice. Very standard. I would say basic. The elevators were not working 100% and the rooms were very basic. It's ok. But

2/10

Poor

09 Feb 2026

DOLLIE

We arrived at 5 PM. Check-in was at 4 room was not ready. Front desk said it would be ready in 10 to 15 minutes we go back up to front desk she gives a key to a room we get there and the housekeeper was just starting cleaning it and she was very rude about us showing up. Only one working elevator, and no ice machines were working on the floors. Also, the smoke detector was disconnected.. I did email the hotel, but have not heard a response.

Partner

4/10

Poor

08 Feb 2026

Tracie

Only one elevator working

Both treadmills in fitness center were broken.

Both peloton bikes weren’t connected to app so you couldn’t do rides.

Leisure Family

6/10

Pleasant

02 Feb 2026

Brisha

Room & Staff was great just a mix up and miscommunication with breakfast included and was charged at the end but it was resolved quickly between expedia and the hotel. Will stay again

Leisure Partner

10/10

Exceptional

30 Jan 2026

John

Clean room, staff was friendly and congratulated us on our wedding anniversary.

Leisure Family

10/10

Exceptional

27 Jan 2026

HONGYING

Room clean, staff very nice. Didn’t charge for cancellation caused by flight cancellation, location is good.

4/10

Poor

25 Jan 2026

Jenna

The staff were very nice. But there was a hammering noise throughout the night that I think must have been the elevator mechanism (really loud!) which made it difficult to sleep. And there was no hot water for a shower. Really disappointing.

Self

2/10

Poor

23 Jan 2026

Jordan

dirty, stains on the walls. dirty tub obvious parts of the tub will not turn back white your paying for the name & the location not a luxury stay. beware from the 11th floor you may hear partying on the roof top until 5am although they close shortly after 1am.

Business Friends

2/10

Poor

19 Jan 2026

Sean

We asked every day of our stay for housekeeping to come and they did not show up once. When we called the front desk to ask when they’re able to come, she said very rudely “they’ll be there” and hung up on us. There was only one working elevator and the bar didn’t open on time any night of our stay.

8/10

Excellent

15 Jan 2026

Vicki C

Staff was very friendly, especially Jackie at the front desk

10/10

Exceptional

13 Jan 2026

Miliska

Staff were positive, respectful, professional, and helpful. The room was clean. Lovedthe showers.

Friends_and_family Friends

10/10

Exceptional

10 Jan 2026

Miliska

The staff was polite, respectful, professional and helpful. The room was clean and neat. Dinner was delicious.

Friends_and_family Friends

10/10

Exceptional

01 Jan 2026

Rachael

We had a wonderful stay. Beautiful hotel. Awesome rooftop bar with spectacular views. Highly recommend.

Leisure Partner

10/10

Exceptional

31 Dec 2025

Stephen

Very nice all around experience for a reasonable price.

8/10

Excellent

31 Dec 2025

Thomas

Did not eat breakfast

Partner

6/10

Pleasant

30 Dec 2025

Carrie

The Redmont is a beautiful old hotel in downtown Birmingham. We chose it for the Presidential suite as we were celebrating our anniversary. Upon arrival, we were told the presidential suite should not have been offered through hotels.com and that it was occupied; we would be downgraded to a king suite and the difference in room price would be credited. It was not credited, nor would the manager return my phone calls. There was no valet. We were told to park next door in the church parking lot or across the street in the free parking. Aside from the presidential suite, the roof top bar was the other reason we chose this hotel, and it was closed that night! Overall, the staff was friendly, and I am very understanding of problems arising however, the Redmont management needs to improve their customer service skills. Keynote: don't book the Presidential suite if you are booking through hotels.com (even though it is still an option as I type this review).

Partner

6/10

Pleasant

28 Dec 2025

Jason

The deferred maintenance by ownership is noticeable. The fitness center was not kept - Machines out of order, mold-stained ceiling tiles, water damaged doors, messy, and the key/fob system was not working so I had to be escorted by staff each time I wanted into my room, and not once was my ID checked prior to me getting access to the room. However, the staff was very friendly.

Business

4/10

Poor

22 Dec 2025

Lindsay

WiFi was down for the entire trip and computer system was down for two days so we could not get a key card and had to be escorted to our room each time.

Business

10/10

Exceptional

22 Dec 2025

Marina

Get place to stay

Friends_and_family Family

4/10

Poor

21 Dec 2025

Brian

Hotels.com rates this hotel as 4 stars. I think that’s misleading. The staff was kind (especially Zoe and valet guys). But, no in-room fridge or microwave. No ice, except on the first floor/lobby. Room was equivalent of 2-3
Star accommodations. Location is great. Blow dryer was cheapest thing I’ve ever used. No robes or quality bathroom amenities.

Partner

4/10

Poor

20 Dec 2025

janine

Staff was very polite, but major issues with check-in. Key cards