Name: Hampton Inn Birmingham/Mountain Brook
Address: 2731 Us Highway 280 South, Birmingham, 35223, US

4/10

Poor

20 Jul 2026

Thomas

The hotel was under renovation with no notice prior to arrival. Did not see any repairs just...mess. There were roaches in our room. No room service. Water damage to ceiling in bathroom that had been sloppily cut out and patched. AC smelled musty.
Desk staff were friendly and helpful and frustrated with the situation.

8/10

Excellent

19 Jul 2026

Kara

N/a

Family

2/10

Poor

14 Jul 2026

Kirk

The hotel was being renovated. Construction debris was present and the breakfast restaurant was closed. We were given less than adequate bag breakfasts. Multiple areas were in ill repair including our bedroom ceiling, shower, door along with the elevator. These issues should have been noted at at the time of our booking.

Family

8/10

Excellent

11 Jul 2026

Tyler

Friendly Staff

Partner

4/10

Poor

09 Jul 2026

Angie

No one was at the desk, waited for quite a while before someone arrived. Only bathroom available in the lobby was horribly dirty. When hostess did show up, didn’t apologize for the long wait and wasn’t very helpful. Was a very disappointing experience over all.

Family

4/10

Poor

06 Jul 2026

DeAnda

We did not they were remodeling. We can overlook that but front desk staff was uninterested in helping. We weren’t the only ones in the lobby frustrated with lack of help. For what we paid, still a terrible value and experience.

Friends_and_family Family

2/10

Poor

04 Jul 2026

Kevin

This place should be condemned. I understand that it’s ’under construction’, but the level of care towards the guests experience was exactly 0. There were numerous fire code and safety issues, and just to pick one, the evacuation map on our room door had so much paint splatter on it that it was unreadable.
Side note, this was the first room I’ve ever booked that didn’t have an alarm clock in it, or even a lamp.
The ‘breakfast buffet’ was closed and we were offered a ‘bag breakfast’ instead. No thanks.
Our bathroom had multiple long hairs on the floor and wall, and the hot water ran so hot that could easily cause a severe burn. It shouldn’t be a scary experience for my kids to wash their hands in the bathroom.
Our room was covered in drywall dust, and the lobby and hallways were in horrendous shape.
They couldn’t pay me $100 to stay here again, and I can’t believe I spent $150+ to have the worst hotel stay of my life. We checked in too late to have any other options, so learn from me and the countless other reviewers- stay somewhere, ANYWHERE, but here.

Friends_and_family Family

4/10

Poor

28 Jun 2026

Leslie

They put us on a floor under construction

Partner

10/10

Exceptional

26 Jun 2026

John

This property continues to be renovated. The lobby was unusable except for the check in desk and coffee pots in a corner. A bagged breakfast was provided. The renovated room was clean and adequate. They are having a hard time keeping the hotel clean during renovation. No notice was given when booking the room.

10/10

Exceptional

21 Jun 2026

Christine

This was a great place. I would definitely stay here again. Oliver was helpful & friendly at check in. Very clean & quiet. Thank you for a 5 🌟 stay!!

Friends_and_family Family

2/10

Poor

19 Jun 2026

Cathryn B

The online depiction of the hotel is fraudulent. It is undergoing construction/renovation. The lobby is full of tarps and plastic sheeting. There are building supplies in the hallway and sheetrock going up. Flooring is being put in. Baseboards are torn off. There are no breakfast, business or gym facilities. The breakfast offered was a breakfast sandwich in a paper bag. The parking area is full of discarded furniture, broken lumber and trash.

Friends_and_family Family

2/10

Poor

19 Jun 2026

Russell

The property was being renovated. That was not disclosed at all. The foyer was covered in dust from the construction. You could feel it under your shoes. The coffee pots, counter and any other surfaces were grimy. The rooms were not what I had reserved. There was no breakfast with the exception of a bag. I was there on business and our plan was to meet both mornings over breakfast before starting the day. I booked this hotel based on the Hampton reputation. I have stayed at Hampton many times in the past and this experience was not at all what I expected. We were given a refund after arguing with the front desk for about 30 minutes. The manager was not there and the sweet lady at the desk was doing her very best. I was very disappointed in the service and the property.

Business

4/10

Poor

09 Jun 2026

Jeff

First of all, if you’re gonna charge regular price, then you should make sure you’re not under construction for a refresh . At the very least, let your client know hey you’re gonna get this rate but it’s because we have gutted the lobby in the breakfast area so there really isn’t a breakfast. The coffee station was horrible. There’s one cup. It wasn’t maintained. It was dirty if I had known that I would’ve gone to the Hilton app got the Embassy suites for $130 instead of the $120 I paid for a nasty, not up to my standards Hampton Inn at all . I know they are trying fix it back up, I didn’t know with open doors everywhere etc what would come around corner. Never going back to that location.

Self

6/10

Pleasant

05 Jun 2026

Erin

under construction and no breakfast. that should be disclosed. sad.

Family_with_children

4/10

Poor

05 Jun 2026

Rebecca

The whole hotel is under construction. We were not made aware of this until check in. Couldn’t use the pool, no breakfast, keys to room didn’t work most of the time, room smelled of paint, windows were still taped off and covered, shower doors didn’t stay closed, shampoo literally just sat on the floor of shower because they had to fixture to put them on. The lobby, first floor and 2nd floor were all being worked on - workers everywhere and noises being made. I never would have stayed here if I had known they were working on it. SO disappointed. The hotel lobby employee had to let us in our room 3 times because the locks didn’t work due to “new upgrades”. Workers were very nice but that was the only plus. Should have received a credit/refund for their lack of honesty about the construction.

Friends

10/10

Exceptional

05 Jun 2026

Makenzie

I always look for Hampton Inns for my overnight stays. Breakfast is always good and rooms are super clean. This location was so convenient to downtown so our event was easy to get to ! Will be back !

Friends

6/10

Pleasant

04 Jun 2026

Richard

Property was under construction. I would have to give them a pass.

Self

4/10

Poor

01 Jun 2026

George

Why don't they tell you this ahead of time!!!!! They are renovating ALL parts of the hotel but especially down in the lobby area. And they aren't being very quick about things so the renovations will continue for a LONG time. There is noise 9-5 during the week days and dust everywhere. The room was spacious enough but extremely dated furniture & carpet. Due to the renovations there was no continental breakfast, could not find an ice machine anywhere and nothing in the lobby except 24-hour coffee station. Absolutely no amenities. We really should have changed hotels, but luckily it wasn't too noisy Friday and they didn't work on Sat or Sun. Would not go back again.

Family

2/10

Poor

31 May 2026

Holly

This property in Mountain Brook, AL, is being heavily renovated, which is fine. But this was not disclosed during the booking process. The breakfast area had been gutted which was visible upon check-in. The business office consisted of two tables and trash on the floor. No printer. The gym had equipment in it but none was plugged in or operational and the room was mainly used as a storage area. In t ty e morning I at least expected coffee, but the front desk said “they would work on it” but apparently they did not know a sink had been removed, making filling the large lobby coffee canisters a problem. The front desk upon check-in did not express any information about the renovations and did not offer to discount the room considering NONE of the basic amenities were available. I patronize Hampton Inn frequently for business and leisure travel. I was so disappointed that staff did not acknowledge the property changes or lack of amenities at all. Had they done so, it would have at least helped us understand the issues. Even better would be to discount the room, award extra points or help patrons move to another nearby hotel.

Family

4/10

Poor

30 May 2026

Carol

This hotel is currently undergoing a remodel. The lobby area is curtained off, and visible work is being done. Our room on the 4th floor had signs of remodeling, as well- tape on the wall and dust coating everything. Our room appeared clean, but after looking further, we found mismatched wallpaper and broken tiles, tiles that didn't meet the carpet, the area behind the toilet was filthy, etc. Amenities in the bathroom included face soap, lotion, shower gel, and conditioner. The third container in the shower was LOTION. No shampoo. The shower and sink hot water was abnormally hot. Sure, we need a hot shower, but not scalding. Outside our window, we could see two dumpsters overflowing with broken furniture and obvious garbage from the remodel. I could not recommend this hotel at this time.

Partner

2/10

Poor

26 May 2026

Emily

The hotel breakfast was not available as renovations were being done throughout the hotel. The gym was also not available for this reason. Vending machines did not work and the floors looked like they had not been mopped or swept. I don’t know how this isn’t a one star hotel. There were multiple bugs in the shower and it looked like there had not been a cleaning crew that properly cleaned the bedroom before our stay. Overall it was a horrible experience and I would not stay here.

Partner

2/10

Poor

25 May 2026

Melissa

This property is being fully renovated and should be closed until the work is done. No breakfast service.

Self

6/10

Pleasant

24 May 2026

Alyssa

It was under construction and a lot of the hotel looked as though it was run down and falling apart. Looked way better online.

Family_with_children

6/10

Pleasant

21 May 2026

Bina

Will not be returning to this property.

10/10

Exceptional

21 May 2026

Doreen

They are in the renovation process but the staff was great as was the location. My room on the third floor had been completed and was excellent. The lobby and hallways on the first floor were where the construction was occurring.

Self

6/10

Pleasant

20 May 2026

Phillip

Lots of construction, which is good long term. No one told me that the rooms got cleaned every other day. For a Hilton property, this is unacceptable. Half the rooms were not used because of the construction and they still couldn’t take care of the rooms for the remaining guests.

WHY HIlton????

Self

2/10

Poor

17 May 2026

Willie

Staff are very rude I asked for towels they did not bring them also the day of check out we placed th do not disturb sign on the door but we were waken by house keeping which did not show up our first day there even when called but on the day we were leaving we were interrupted twice once at 8:45 second at 10:00 we were being rushed off the property..

Partner

2/10

Poor

15 May 2026

JILL

We booked ahead for three nights. Confirmed on our reservation email. No record of our booking for Friday night. The woman at check in did not care and did not try to help us.
Came back Saturday (we had prepaid) to find a dirty hotel and dirty room. Terribly run down place. Not at all like the Hampton Inns we have stayed in over the years.

Friends_and_family Family

4/10

Poor

11 May 2026

Susan

They were remodeling ..
It was a mess

Partner

8/10

Excellent

10 May 2026

Jeffrey Yongfu

Breakfast is OK.

2/10

Poor

04 May 2026

Gayla

This is not a review of the property, but of Expedia!! Expedia canceled my reservations and several others that were there at same time as me to check in!!! Left stranded me stranded I. A city with a 14 yo and no where to go!

10/10

Exceptional

04 May 2026

Eric

One night stay. Friendly staff. clean room, good breakfast

2/10

Poor

03 May 2026

Raymond

Thumbs down.

Self

2/10

Poor

02 May 2026

Thomas

Food crumbs all over, hairs in the bed and dirty towels

4/10

Poor

01 May 2026

Bill

Hotel overall needs a total gut job. My room had an electrical wire running on top of the carpet running the width of the room. It ran along the side of the bed. At the midpoint, it was connected via an extension chord and where it went past the end of the bed, it was tacked down on top of the carpet with blue tape. I’ve never seen that in a hotel room, ever. The woman working front desk was very nice, very engaging. Staff good, brick & mortar way below standard.

Self

2/10

Poor

26 Apr 2026

Kelsey

Website should have said there was construction ongoing. Property was loud with many ares unusable.

2/10

Poor

19 Apr 2026

Rae

Awful! Outlet in bathroom didn’t work! So noisy! Got no sleep at all!

Friends_and_family Family

4/10

Poor

19 Apr 2026

Christopher

Hotel is being renovated but we were not aware of that beforehand. They attempted to renovate our room but the work wasn’t complete. Tiles missing, wallpaper unfinished, fixtures hanging on for dear life, dust and construction debris. Breakfast buffet was unappealing. Front staff seemed like they did not want to be there. Great location but bad property.

Family

6/10

Pleasant

18 Apr 2026

Paul

Hotel is undergoing an extensive renovation. The hotel is a mess right now. I’m hoping once they complete the update the hotel will be worth the money you are paying. Right now it’s not. The breakfast was also under par as compared to my previous experiences there.

Self

6/10

Pleasant

17 Apr 2026

Jennifer

Clean room and friendly staff

Friends_and_family Family

2/10

Poor

13 Apr 2026

Alfred

Completely unacceptable hotel. Doors wouldn’t close, were broken off hinges, straight razor fell on my wife when she tried to close it, no outlets worked and (with zero notice) the place was under construction. Never had a worse experience. Genuinely expect a refund

Family

2/10

Poor

12 Apr 2026

Thomas

Under construction. The vibes were tough

Friends_and_family Friends

10/10

Exceptional

11 Apr 2026

Martavius

Very clean and convenient!

4/10

Poor

10 Apr 2026

Sharon

The hotel was being remodeled. It was difficult to get up and down the hallway because of workers and construction items. Walls and carpet were very dirty.

This was not the property that I thought I was booking, but I had already paid so I stayed. the rooms are very small as is the bathroom. I'll be more careful when I book something else on Expedia.

Family

4/10

Poor

09 Apr 2026

Catherine

It was not divulged that the property was very seriously under construction and you had to walk through a whole floor that was full of drywall and noise and construction smells. Our floor was not having construction, but it seemed extremely rundown. It was not like any other Hampton and I have ever stated. The pictures online were not the pictures of the room we were given.

2/10

Poor

05 Apr 2026

Ginny

Bed bugs!!!! Bathroom not too clean.

10/10

Exceptional

30 Mar 2026

Joe

This is a small property and the rooms were as well but everything worked in the room and I had everything I needed. I did not eat breakfast as my wife was a patient at Brookwood hospital and I was provied a guest tray. This hotel is very convenient to this hospital and the surrounding properties, (2) restaurants, were in good repair, well lit at night and I felt safe. I would stay here again. Staff knew wife was in hospital and asked about her, a considerate touch.

Self

8/10

Excellent

27 Mar 2026

Jerry

Undergoing renovations

Self

4/10

Poor

27 Mar 2026

Linda

Old building with dirty carpet throughout. Under renovation

Partner

6/10

Pleasant

25 Mar 2026

Brandon

Usually enjoy my stay here. Morning staff (during checkout) is always friendly and helpful. That said, my most recent stay fell short of expectations. Had to relocate to a 2nd room after checking in. The tv in the original room would not turn on, and the bedside lamp was missing a light bulb and thus was unplugged (maybe just the light bulb instead). This location is also seemingly under construction. The gym was inaccessible due to the hallway being closed off during my most recent stay.

Self

4/10

Poor

23 Mar 2026

Michael

Yes they are renovating, but this should have been completed 5 years ago. This is the worst Hamton Inn I have ever stayed at.

Friends

2/10

Poor

21 Mar 2026

Matthew

We will likely never stay at a Hampton Inn again after staying here.

10/10

Exceptional

19 Mar 2026

Blanca

GREAT LOCATION AND AWSOME STAFF

Self

10/10

Exceptional

11 Mar 2026

Elaine

The front desk was staffed with two wonderful ladies. When I checked in, I met Lavadia. She is an 11 out of 10. I did not notice the lady's name when I left at 5 the next morning, but she is also an 11 out of 10. Great staff.
My bed was comfortable, and I had a restful night's sleep.

Self

6/10

Pleasant

09 Mar 2026

Lillian

Ac. Ok

Family

2/10

Poor

07 Mar 2026

Bruce

(1)The phone in our room didn't work. I had to call the front desk with my cell phone. I was told it was because they were renovating and they only just received the new phones that day and hadn't had a chance to put them in the rooms. THIS IS DANGEROUS! What if there had been a break-in or a fire or or her emergency with a guest?
(2) The AC Unit was blowing when we arrived, we tried to turn it down (we were cold) but the buttons didn't work. Then we tried to turn it OFF and even the OFF BUTTON DIDN\"T WORK. We had already gotten into bed when we discovered this but just blew it off since we were leaving at 5a the next morning, after all the front desk clerk was NOT HELPFUL, NOT APOLOGETIC, acted like we were botherirng her (see below)
(2) The remote to the TV would only turn it on and off. Menu didn't work. Guide didn't work. NOTHING worked but on and off. this is how I knew the phone didn't work as I tried to report it with the room phone. When I did the the desk clerk on the phone, she told me I could come down and get another remote if I wanted. I was in my nightclothes! But I went down there anyway. She noticed me walking up to the desk but never raised her eyes up from the computer screen to acknowledge me, Just handed a new one to me. No apologies for the ttrouble. BTW....the replacement remote didn't work either. This may be that the issue is with the TV?
(4) Rooms and halls are old and beat up. UGLY, TACKY property.

Partner

8/10

Excellent

27 Feb 2026

Trisha

Room was clean and the staff was very friendly and helpful.

6/10

Pleasant

26 Feb 2026

Chad Chig

Room was good, staff is nice. Price is very good . Lobby and hallways need maintenance. But for the money, was worth it

Self

10/10

Exceptional

25 Feb 2026

Deadra

Clean room and staff was very friendly

Family

10/10

Exceptional

24 Feb 2026

Byron

Room was clean. Bed comfortable, great staff.

Family

2/10

Poor

24 Feb 2026

Sandra

I made a reservation in advance, and upon arriving at the property, the front desk staff was very rude. I was told that the reservation had been canceled, which was not true, and they refused to provide us with a room, despite the fact that we had a valid confirmation.
This situation caused significant inconvenience and unnecessary distress, as we fully complied with all the reservation requirements.

2/10

Poor

24 Feb 2026

Julieann

I have stayed at several Hampton Inn's across the country. This Hampton Inn is by far the worst I have ever stayed at. The hall walls and carpet were dirty; the elevators were extremely grimy. The worst part of the stay was the staff member at the front desk. Lavania working at the night desk was so rude to us. We had booked our room on Expedia for 2 Queen beds. The hotel gave us a King Bed with a pull-out sofa bed. We asked Lavania to fix this but her and her manager refused and said they gave us what Expedia told them and that they could not change the room (despite me showing them my confirmation). We had 4 people in our room, and the room had only 2 towels. When we asked for more towels and extra linen for the pull-out sofa, Lavania was so rude. She literally rolled her eyes at us! On day 2 of our stay, our room keys didn’t work and Lavania once again rolled her eyes at having to reset our keys. The only delight during our stay was staff member Rodericka (Kiki). She was so pleasant and friendly.

Friends

10/10

Exceptional

18 Feb 2026

James

I was pleasantly surprised when i walked into this very clean welcoming establishment. Check in was easy. I was concerned when we got to the 5th floor and realized our room was next to the elevator but was shocked when I did never heardd any noicr fom it. The room was very clean

Partner

6/10

Pleasant

18 Feb 2026

Ron

Staff was great. Very friendly. Hotel seems a bit run down. Maintenance should be done. There were some remodeling happening which was very loud and inconvenient.

Self

4/10

Poor

18 Feb 2026

Marion

The staff was very nice and hospitable. The location was great and the hotel lobby was neat and clean.
Everything else about the hotel was very poor. Outside of the lobby area, the hotel is old, rundown, and didn’t feel clean. My room felt old, rundown, and not at all like a room in a Hampton Inn. It was dark, the tub faucet dripped, the room felt dirty, the bathroom outlets didn’t hold the plug to my hairdryer like a normal outlet so kept slipping out, the towels were thin and almost seemed yellowed, there were paint smudges on the bathroom walls, the phone was dirty and sticky, and there was a weird smell in both the room and hallways of the hotel. My room keys became “demagnetized” each day that I was there and I had to go to the lobby to get them fixed. The hallways were gross and felt dirty. It was creepy to walk past hotel rooms with doors that were not completely shut - not sure why there were rooms with doors that were cracked open. There were several on the first floor that I had to walk past. They were like this for all three days that I stayed at this hotel.
This is a very old hotel that needs to be updated completely. It feels like false advertising to say that this is a Hampton Inn because, with the exception of the Lobby area, it felt and looked nothing like any other Hampton Inn that I have ever stayed in. I love Hampton Inn hotels, but I will never stay at this hotel again.

10/10

Exceptional

17 Feb 2026

Brandon

Room was very clean, there was a wide variety of food choices at breakfast, & the front desk staff was terrific throughout the week - consistently polite and helpful.

Business_and_leisure Self

6/10

Pleasant

15 Feb 2026

Michael

Our room was clean and had the things we needed. But it was a bit cramped due to excess furnishings (an over sized table and two chairs) and the bathroom vanity/counter top was barely large enough to accommodate the sink. The shower curtain was too short to hang into the tub interior allowing for water to spray onto the floor. Overall, the room was adequate but not a good value at the price we paid for the night. The overall property was in very poor condition but there were notices everywhere of renovations beginning. These are sorely needed. All personnel were friendly and accommodating and were the highlight of a somewhat disappointing overall experience.

Leisure

4/10

Poor

15 Feb 2026

Mary

Refrigerator in room didn’t work. Ice machines were located on every floor but the only one that worked was on the first floor. Multiple times upon returning to the hotel, our room access cards wouldn’t work and we had to go back down to the front desk to obtain more. Breakfast food was poor

Partner

6/10

Pleasant

09 Feb 2026

Forest

The key didn't work, had to change rooms, they are under a renovation which would have been nice to know - construction everywhere and hallways were dirty - this Hampton Inn has REALLY gone downhill. Staff was nice.

Business

4/10

Poor

06 Feb 2026

Aaron

Staff was great but room was nasty.

6/10

Pleasant

03 Feb 2026

Kirsten

Staff was great! Due to the hotel being under renovation, the hallways were dirty, especially the carpet. Its very convenient and I would come back once the renovation is complete. It would be good to know this is going on before booking. Did not know this till arrival.

Friends_and_family Family

8/10

Excellent

30 Jan 2026

Bennie

We were told that they were under reconstruction, so we understand the dirt and stuff, but the only gripe that I have is that the people on our floor kept slamming doors at night. After they FINALLY stopped were able to get some sleep. Overall it was a great stay.

Business Partner

8/10

Excellent

18 Jan 2026

Judy

Clean rooms.

Leisure Family

4/10

Poor

16 Jan 2026

Robert

I had a recently upgraded room

4/10

Poor

09 Jan 2026

Traci

Hallways were filthy. HCAC questionsble

Business

6/10

Pleasant

02 Jan 2026

Bill

Once in our room it was just fine....other than the areas of partial renovations, like poor caulking near bath floor. My biggest complaint is that we had to actually visit the hotel to find out that renovations were in progress; why can't that be reveled online before making reservations? Yes, it would discourage my making the reservation at THAT site, but it would have protected the system's integrity in my eyes. I hope this can be used positively for your long range operations and our loyalty.

Friends_and_family Family

10/10

Exceptional

25 Dec 2025

Lillian

The staff was so nice and helpful! They made my stay extra special.

Friends_and_family Friends

10/10

Exceptional

19 Dec 2025

Teresa

The staff at this location was so welcoming and personable!! I really appreciate the hospitality!!

Business Self

2/10

Poor

19 Dec 2025

Delinah

Laughed about the door leading to outside being broken. Anyone can access thos dirty, smelly, old,no water having hotel.

Business Self

2/10

Poor

19 Dec 2025

Dave

Gross

6/10

Pleasant

16 Dec 2025

Jacquelin

We have used this hotel for many years when we come to visit family in the area. The bathroom was not clean. A drip from the faucet in the tub could be heard throughout the night. Not the same quality of stay that we have experienced in the past.

Friends_and_family Family

6/10

Pleasant

15 Dec 2025

Shelley

Room was clean and staff was nice. Hallways and elevator

10/10

Exceptional

12 Dec 2025

Paul

GREAT

Friends_and_family Friends

4/10

Poor

11 Dec 2025

Carol C

It’s like walking into a prison instead of a nice hotel. The hallways near the elevator smell like oil. The closet next to the elevator has no doorknob-why? That’s not child safe! The doors look like they are more than heavy duty-not a luxury hotel. I made the mistake of booking there twice and it’s disgraceful that Hampton would have their name on it.

Leisure Partner

6/10

Pleasant

03 Dec 2025

Rebecca

Foyer was the only best part. The rest was not kept up. Hallway, room, etc. my remote didn’t work, had trouble calling desk because phone wasn’t working well. Could see shoe prints on floors, a screw was on bathroom floor, I went to wash hands…faucet sip several times then dirty water came out. I didn’t shower! Would not recommend.

Business Self

6/10

Pleasant

16 Nov 2025

Kathleen

Staff was nice and breakfast was good. Beds are comfy. However, this property is in poor condition. In the bathroom the wood stand for the sink was peeling paint all over, tub had stains. The walls in the hallway and the doors were dirty and paint peeling. Chairs in the breakfast area were ripped with exposed stuffing. Signs stated hotel was undergoing renovations,but didn’t see any.

Leisure

6/10

Pleasant

13 Nov 2025

Darcy

The hotel is dated but it was inexpensive. Had to keep the bathroom door shut and the AC running to drown out the tub faucet drip. Apparently it has been dripping for atleast a year from the looks of the tub. Guess they don’t care.

Friends_and_family Family

4/10

Poor

12 Nov 2025

Edana

Needs major repairs and upgrades. Carpet is a trip hazard, elevator needs services, walls and trim are separating, rooms are not clean or up to date.

8/10

Excellent

06 Nov 2025

DUSTIN

room was decent breakfast was good

2/10

Poor

02 Nov 2025

Colleen

everything

Leisure Family_with_children

4/10

Poor

23 Oct 2025

Pete

Hotel is in desperate need of renovation. Old, dated, dirty smudges on the walls and doors. Chipped paint. They are renovating it, but probably should have done that 5 years ago.

6/10

Pleasant

22 Oct 2025

Jane

I had to move my room because the tub bottom was dirty. The carpets multiple stains and rust noted on several items in bathroom. The worst was the vent in the 2nd bathroom, it was so dirty and black. This is not the 1st hotel I’ve seen this sort of thing. Obviously this does not seem important. But to a person who has worked in quality review I see things others do not. The bed was very hard, on a positive note, the manager Kitsie was very nice. I did not have s chance to speak with her about these other issues though. I would stay there again due to its convenience. I did read it is in process of remodeling and sure hope they put better, restful beds in there 😊

Business Self

6/10

Pleasant

22 Oct 2025

Jennifer

Overpriced for the co diction of the hotel

6/10

Pleasant

13 Oct 2025

Kaleigha

Our room was dated and dirty. You camtell thst they dont deep clean there were bugs in the light in the bathroom and the

4/10

Poor

12 Oct 2025

Demetria

Would Not Return

The hotel was under construction and it's not listed on your website. When I checked in I am a reward member and can get early check which I was on a hour and half early and the front desk representative was rude! My room was nasty and smelled like mildew, I had no bedding for my pull out sofa bed for my 7 year old so we pulled sheets off our bed to make it work. I started to just check out the same day and go home after concert but it was too late.

Friends_and_family Family

2/10

Poor

09 Oct 2025

Mike

Smells. Room not clean even after remodel. Great location but really gross

Business

6/10

Pleasant

08 Oct 2025

Roy

It’s ready for an update. Terry at the front desk was great. The elevators need cleaning and air fresheners very bad.

Business

2/10

Poor

03 Oct 2025

Daniel

It was overbooked? Couldn’t check in

4/10

Poor

02 Oct 2025

Brian

Tub faucet had continuous leak. Stucco pealing off ceiling. Large crack in wall repaired poorly. Toilet seat loose. Long hair hanging from wall fixture. Soap dispenser hanging loose from wall. All for $167.00 per night

Business_and_leisure Family

6/10

Pleasant

29 Sep 2025

Lawrence

Room phone didn’t work, tv had to be fixed

Friends_and_family Family