Name: Hotel Indigo Birmingham Five Points
Address: 1023 20Th Street South, Birmingham, 35205, US

4/10

Poor

30 Jul 2026

Jessica

Bathroom had dirty towels on the floor under the sink, it had dust everywhere

10/10

Exceptional

29 Jul 2026

Laura

The room was great and the staff was nice. We stayed 2 nights and the only problem we had was, if we left for more than a couple hours, we would get back and our key card wouldn't work, and the day of checkout it was deactivated at 8 when checkout is 11. We went to get breakfast and come back and our key wouldn't work again.

4/10

Poor

27 Jul 2026

david

Lots of things didn't work and the staff didn't seem to care. It is overpriced for what you get. I would not stay there again.

8/10

Excellent

12 Jul 2026

Joshua C

This property is very cool and nice in a great spot for lots of fun. I will be staying there again. The staff is very friendly and professional.

Self

10/10

Exceptional

20 Jun 2026

William

Staff and Valet was professional.

Family

2/10

Poor

02 Jun 2026

Cameron

While the staff is nice, the owners don't care about the property or don't have the money to upkeep it. I'm not going to go into detail but almost not part of the hotel felt like it was worth the money. Until they have renovated, I would seriously consider staying elsewhere. Right across the street at the Hilton for the same price, I had a much better experience.

Self

8/10

Excellent

08 May 2026

Twana

This was my first time staying at this particular hotel brand. I came in for a conference at the BJCC which the drive from the hotel was not bad (9mins). Room was clean. Room temperature is controlled by the front desk which was something different that I never experienced at a hotel. I only had to adjust once. Ashley, front desk staff was very nice and helpful answering questions and assisting even when it was close to shift change late at night. I would stay at this hotel again if visiting the area next time

Friends_and_family Family

6/10

Pleasant

03 May 2026

Gabriela

The staff was wonderful!!! Very helpful and hard working! The hotel itself is old, and the decor is a little weird, with a lot of pics of vials and pharmacy related things. Just a bit strange. The room was great, but just an old property.

Family

4/10

Poor

15 Apr 2026

Gia

First I want to say that the staff was wonderful. The lady at the front desk, the gentlemen that works valet, and the restaurant staff are all top notch. The hotel is old, the elevator sounds like it's going to break, and the automatic doors don't work at the front of the hotel. The room was large and spacious, but there was a basket of trash from the former guest in our room, the refrigerator doesn't work, and there was trash under our bed- the rooms aren't thoroughly cleaned between guests. The bed was comfy, but there was \"matter\" on the curtains. The food was great, but the hotel isn't properly staffed. Most of my issues were not the staff, but the property management other than the room not being cared for properly. I wouldn't stay there again. Also the cost of valet per night $39 is the same as self parking unless you park on the street which doesn't look the safest.

Partner

10/10

Exceptional

07 Apr 2026

Walter

Great hotel!

Self

4/10

Poor

05 Apr 2026

Antonious

Floor was sticky, tables in the living room area was sticky. A/C did not work all night. Room temperature stayed around 78-76 the entire stay.

Partner

4/10

Poor

28 Mar 2026

David V

Room was in desperate need of a good cleaning. Shower did not work. We had to valet the car and it came back in HORRIBLE condition, someone had smoked in the car, it had 50 miles more on the car than when we dropping it off. The seats were pulled all the way forward and all driver settings had been erased. DO NOT BOOK HERE!!!

Partner

2/10

Poor

24 Mar 2026

Casey

You have to call the staff to adjust the thermostat.
Its locked in the room...ridiculous.
1st room we were in the sink was clogged and leaked so moved to a different room.
Bathroom doors dont shut all the way, farm style doors that just slide over

Family

10/10

Exceptional

04 Feb 2026

Jennifer

I stay at the Hotel Indigo in Five Points often and it's always a pleasant experience. The staff is helpful, the rooms are clean and cozy, and the area has a lot to offer. The only negative from this trip was that none of the ice makers on any of the floors were working, so I had to get ice from the bar. After jumping multiple floors (the elevator automatically returns to the lobby once you exit), what should've been a quick errand turned into 15 minutes just to get ice. It didn't deter my trip though and I still enjoyed my stay, and will return!

Business_and_leisure Partner

10/10

Exceptional

01 Feb 2026

Eugene

Great room awesome breakfast kind and friendly staff great location

Friends_and_family Family

10/10

Exceptional

30 Jan 2026

Stan

room waa clean and staff was very friendly and bent over backwards to help me iin any way

10/10

Exceptional

18 Jan 2026

Margaret

Wonderful location, friendly staff, and clean. The elevator was broke,n which was not ideal, but I got my steps in! Hopefully, they have fixed the issue.

Business Self

4/10

Poor

14 Jan 2026

Sean

No working elevator
People were friendly
Room was good
Parking garage utterly filthy
Toilet seat broken

8/10

Excellent

09 Jan 2026

Alicia

There needs to be a few things fixed by maintenance. For instance, my shower door handle fell off. Could use some cosmetic touch ups like chipping paint, but overall very nice. I loved my king suite. Reasonably priced, too.

Business_and_leisure Self

10/10

Exceptional

05 Jan 2026

Aastha

Very polite staff at front desk and they were very helpful. Overall had a great stay.

8/10

Excellent

23 Dec 2025

Dansby

Staff was super courteous! Great location.

Leisure Pet

8/10

Excellent

20 Dec 2025

Rex

Very clean room. The thermostat

10/10

Exceptional

29 Nov 2025

Clarence

Room and close proximity to vegan food and great espresso shops

Friends_and_family Family

10/10

Exceptional

28 Nov 2025

Pettus

N/A

Leisure Self

4/10

Poor

08 Nov 2025

Kristen

Staff was friendly but they are clearly understaffed/under supported by IHG. Breakfast unavailable because of staffing, broken elevator, shower/bathroom was dirty and linens had stains. Wouldn’t recommend unless they get proper staffing to address these issues.

Partner

8/10

Excellent

01 Nov 2025

WENDY

Clean and in a good area. Will stay again

Leisure Self

10/10

Exceptional

30 Oct 2025

NDeah

Great location

10/10

Exceptional

27 Oct 2025

Leeza

N/A

6/10

Pleasant

27 Oct 2025

Alberto

Parking was expensive,

Business Self

6/10

Pleasant

20 Oct 2025

Terrance

Not a great experience

I guess I was put in a discount room because I requested to be on a low floor and the front desk lady said no. She had a really bad attitude as well. The room seem to face a place called 3000 bar and the noise coming from that area was loud. Also, the room had a loud buzzing sound in it. I think it was the AC unit. Oh, yeah, you can’t control the temperature in your unit. You’ll have to call the front desk to get them to adjust your temperature.

Business

8/10

Excellent

27 Sep 2025

Sheila

Decent gym, great staff, very clean, but age of building, calling for elevators buttons don’t work great. Must push button continuously till it lights up.

Business Family

6/10

Pleasant

21 Sep 2025

Jamie

We had a flawless check in process, great valet and housekeeping services, but the breakfast that was included wasn’t the best experience. We waited at a table for a long time only to finally be greeted by a grumpy lady (I can’t blame her too much for being grumpy since she was the only one working the restaurant). The food was fine, but, as a result of this experience, we chose to forfeit our included breakfast the next day and just go to a different restaurant. The other issue we had was the noise outside our window that went on until the early morning hours keeping us from sleeping.

Leisure Family

8/10

Excellent

19 Sep 2025

brad

Good value

6/10

Pleasant

16 Sep 2025

adam

Elevator ended up breaking less than halfway into the stay, being on the 8th floor priop

Self

10/10

Exceptional

14 Sep 2025

Jarrett

.

8/10

Excellent

07 Sep 2025

Virginia

Hotel Indigo Great for Writers!

I enjoyed my stay at Hotel Indigo and have reservations there for a writers' group I'm bringing to town at the end of September. My absolute favorite part of the room was the shower which was a piece of heaven with the perfectly hot water and the lovely products plus it was sparkling clean. The location is also perfect for my group so close to good restaurants with something for everyone. The day I arrived, unfortunately the elevator was down for a while, but it was repaired shortly after. The bar is adorable and I can't wait to write there with my group! Great staff also. Helpful and friendly.

Business Self

6/10

Pleasant

07 Sep 2025

Tesa

Okay visit

Staff was very friendly and very prompt to address issues.
However, the bathroom door is a rolling door that has a 2 inch gap on each side so everyone in the room can hear you in bathroom. Our bathroom door was extremely hard to push open. The kids couldn’t open or shut it. The elevator worked once on our trip. And overall the hotel was very old and needed updates . There were people directly outside approaching everyone they saw although that’s not a hotel problem maybe something could be done

Friends_and_family Family

10/10

Exceptional

05 Sep 2025

myrinda

Clean friendly close to everything

Leisure Family

4/10

Poor

14 Aug 2025

Lesley

The finishes and fixtures in my room were pretty worn out. Lots of chips and scuffs, the flooring was peeling, and the bathroom shower was an unpleasant experience. Fixture finishes were chipped, orange stains in the shower pan, messy caulking, and rust forming around the ceiling above.
The fitness center was well equipped but not stocked with towels and the sanitizing wipe dispenser was not functioning.
Staff were nice and the made to order breakfast was pretty good, but when my flight home got cancelled later that day, I did not hesitate to stay elsewhere.

Business Self

10/10

Exceptional

12 Aug 2025

Wladimir

The staff was very professional and helpful.

Leisure Family

10/10

Exceptional

11 Aug 2025

Jennifer

Def book the trip!

The room was lovely and spacious. Bed comfort was as-expected with great pillows and sheets. We added breakfast to our stay and were very well-pleased with the menu and talent of the cook. The only downside was she was the only one stationed in the restaurant: she took orders, cooked, and bussed tables. I felt bad for her! It was 30min before she could get to us, but that’s not her fault.

The valet service was quick and pleasant. There’s plenty of quirk and fun in 5 Points South.

Partner

8/10

Excellent

07 Aug 2025

bryce

Had stayed a few times before. Has a comfortable old hotel feel which I like. Staff is always nice.

6/10

Pleasant

03 Aug 2025

William

The room had seen better days!

Business Family

8/10

Excellent

01 Aug 2025

Bradley

Staff was very helpful and friendly.

Friends_and_family Family

6/10

Pleasant

27 Jul 2025

jason

Birmingham 3 day weekend

Neat experience in the older building. Was awakened multiple times each night by the locals racing their engines down the street. Lots of places to walk to for eating. HVAC controlled by the front desk was a little different.

Partner

6/10

Pleasant

25 Jul 2025

Verified traveler

Friendly Staff, but needs Work

The stay was pleasant and the staff was helpful. Although, I think we came at a bad time. There was a shut down of their card system and they had to swipe our door open for us every time we left the room. As well, it was very hot in our room and the AC was not working, although they were able to accommodate us to a newer room. Overall, the trip was nice.

Partner

8/10

Excellent

22 Jul 2025

John

Decent place but aged

All was good but the facility is old and could be updated. Example: sink in our room didn’t work well, it took several pushes of the button to call an elevator.

Friends_and_family Family

4/10

Poor

15 Jul 2025

Amanda

Horrible night

Have stayed at this Hotel before and everything was great so when I needed to stay in the area again ofcourse I booked this hotel again. Check in went great fast service room was nice looked clean. Had to call front desk to have my air turned down they said they would handle it (never been somewhere where I wasn’t allowed to control my own thermostat but whatever) went to eat dinner came back room was still very warm asked them about it and they said they would bring me a fan? Someone brought me a fan and again asked what was going on and was told maintenance was looking into it Got time for bed and still no air so I went downstairs and requested a room change to one with working air and was told they couldn’t do that maintenance was working on it so I spent all night burning up and next morning at check out when I again complained I was told I wasn’t only customer to have an issue and that they where waiting to hear from manager on how to compensate for issue and I’m still waiting to see if I will ever get said compensation I highly doubt it Will not stay with them ever again

8/10

Excellent

10 Jul 2025

Alexandrea

Location was great. There wasn’t a refrigerator or microwave as advertised in the room and staying for 4 days made it hard to keep food. I had to eat out way more than I anticipated. Otherwise everything else was great.

Business Self

8/10

Excellent

29 Jun 2025

Bridget

Nice place

The parking is confusing but other than that it’s a pretty hotel. The front desk runs the ac in your room so be advised, our room was really hot so we had to switch to another room.

Partner

10/10

Exceptional

22 Jun 2025

Ty

Great stay

6/10

Pleasant

20 Jun 2025

Penelope

Descent hotel!

Leisure Friends

4/10

Poor

16 Jun 2025

Christina

Floors in room were falling apart, pillows on the floor, floorboards were loose and seeping water (maybe)? Shower wouldn’t turn off, toilet ran. Area did not seem safe. Was definitely not as nice as indigo hotels I’ve been to before. Staff was friendly, helpful, but facility was sub-par at best.

Leisure Self

10/10

Exceptional

16 Jun 2025

Jerry

Great get away to relax!

Partner

10/10

Exceptional

15 Jun 2025

Arthur

Great location and hotel was clean with a modern stylish look

10/10

Exceptional

12 Jun 2025

Kimberly

The room was really nice and the hotel is walking distance of nice eateries and night time entertainment

Leisure Friends

8/10

Excellent

11 Jun 2025

Gregory

No hotel parking lot, as this is downtown. Valet parking is pricey, but I was able to find street parking, which is free from 6P to 8A.

Business

2/10

Poor

07 Jun 2025

Sierra

DO NOT WASTE YOUR MONEY!!!! To be a rather higher scale side of town this should have been a much better property. Especially considering the price per night! I expected a lot more. Elevators don’t work half of the time, rooms are half way clean, broken furniture, water pressure is terrible! Wish I had not spent the money

6/10

Pleasant

31 May 2025

John

The room was simply okay. The room was not dirty. The bathroom needed more attention, specifically the cleanliness of the shower. The parking garage was very unsafe and filthy. Homeless people seem to camp there and there was trash and wreaked of urine and feces odor.

Self

10/10

Exceptional

31 May 2025

Dlta

Staff was welcoming and very helpful! Nice rooms! Elevator needs some updating but will stay here again!

Leisure Partner

6/10

Pleasant

26 May 2025

Do

Near good food places.

Leisure Family

4/10

Poor

23 May 2025

LaTonya

The Staff Was Amazing, however the Elevator was out of commission..I had to walk 8 flight of stairs..Hot and Sweaty..Also you can hear All Noises coming from outside,cars people talking, unable to get any sleep..The location is terrible...Again the Staff was Amazing, Polite and Kind,Extremely helpful and making sure the elevator gets fixed immediately..Sad to say I wouldnt stay at that location again.

Leisure

6/10

Pleasant

13 May 2025

Robert

Very disappointed to arrive at 11:15 and be told to find street parking on my own. No valet. No hotel parking.

Friends_and_family Family

8/10

Excellent

10 May 2025

Verified traveler

nice hotel

The hotel is located downtown so it’s pretty convenient to things. The parking situation is not great. Check in went smoothly. I think it’s weird that the A/C in each room is controlled by the front desk, so you have to call them if you want it changed. But, everything was clean. The bed and pillows were comfortable.

Friends_and_family Family

4/10

Poor

05 May 2025

Verified traveler

Dirty, smelled unpleasant.

Friends_and_family Family

8/10

Excellent

29 Apr 2025

Jeffery

Very nice and helpful staff.

Business Self

4/10

Poor

29 Apr 2025

Georgana

Staff was perfectly lovely and helpful, but the property has seen better days. Bedding was fine, but paint, fixtures all need an update.

8/10

Excellent

26 Apr 2025

Chris

Nice stay at indigo

The air in room 407 wasnt working too good. But the lady at the front desk moved us to a suite on the 7th floor. Other than that the stay was very nice. The bed was comfortable!

Partner

6/10

Pleasant

20 Apr 2025

Peter

It was a nice area and a nice hotel on the surface. A few things that weren’t good though:

- AC is not controlled in the room. It got super hot at night and we had to call reception in the middle of the night to adjust it.
- no drinking water available, only ice.
- Elevator controls were broken on 6th floor so we couldn’t call the elevator.
- It was super loud at night due to motor bikes revving outside even at 2am.

Restaurants in the area were great.

Leisure Family_with_children

6/10

Pleasant

19 Apr 2025

Stefanie

The staff was amazing! However, the room and common areas were not clean. Also, it is a noisy area due to the night life and not a place you want to walk at night or alone. There were homeless people living in the parking garage.

Leisure Family_with_children

2/10

Poor

17 Apr 2025

Verified traveler

Do not book

Will never book this location again.
Room dirty no heat or AC hole in the floor by bathroom tile pulled up in the hallway. I could go on and on.

Business

2/10

Poor

13 Apr 2025

vicky

This was not the girl trip we thought we were going to have. First all let me at least give compliments to the staff. They were extremely professional and accommodating as much as they could. Especially valet staff. Very professional and helpful. However, this building is in desperate need of a upgrade. Elevator did not show what floor you were on due to broken screen. Only one worked. The rooms are also extremely small for a standard compared to under chains. The parking is horrific so to charfe $41 a night is ridiculous. But i gotbto also say hats off to chef at cafe. Very good food and warm host. Great location. Would get better ratings if building and parking was upgraded.

Friends_and_family Friends

4/10

Poor

30 Mar 2025

Ryan

Old building. One working elevator that everyone including staff used. Unfriendly or better yet, didn’t seem like they wanted to be there staff. No air controls in the room. Had to call front desk to change the temperature in the room. Shower didn’t hold the water in. Floor would be soaked. Just over all not the best experience, especially for the money. Also, online photos didn’t lineup with how the building and interior actually looked. Will not be staying there again.

Leisure Partner

6/10

Pleasant

30 Mar 2025

Bill

We stayed for 3 nights, and overall it was okay. We had a suite it was pretty nice but couch and chairs pretty uncomfortable. Bed wasn't bad. Tv's suck and aren't smart tv's. Valet parking was 38 bucks a night which is a bit high i thought. But valet guys were great! The red haired check in lady was less than happy, and i am certain would prefer that we werent there at all. Oh and the thermostat has to be controlled by the front desk. We told them to set it at 68. It was 77 degrees in there at night. On second thought we will never stay there again. Good thing there are many other options in the area.

Partner

10/10

Exceptional

29 Mar 2025

justin

Location is great for local options. Was bit noisy due to being in the local area.

Leisure Partner

6/10

Pleasant

24 Mar 2025

Brenda

Rooms were very nice. But the rooms were really hot. We tried to adjust the temperature in the room to cool it off, but the air would not come on. There was another room in our party, and the occupants of that room had the same issue. Also, the person at the registration desk during the day was very rude. Sat looking at her phone and seemed very agitated to have to check us in. The person at the desk when we got back to room late at night was very nice.

4/10

Poor

23 Mar 2025

Barbara

We came just for an overnight. While we were grateful for a place to rest and to have our pups, the building could use a facelift and a good scrubbing. Parking was nearby which was good.

Leisure Pet

4/10

Poor

20 Mar 2025

Marty

Reported a toilet issue at 6:00 AM. Went to appointment. Came back at 10:30 AM and still was not fixed. Maintenance staff was in empty room down the hall repairing a soap dispenser. Had to go down eight floors to lobby to use toilet. I think a toilet in an occupied room should take precedence over a soap dispenser in an unoccupied room. Corporate gave me some \"points\" to make up for it, but couldn't tell me what the points were worth, not even for that hotel. I go to Birmingham often, will not stay there again.

Self

2/10

Poor

14 Mar 2025

Courtney

This place does not look like it's advertised at all except for the lobby and bar. The bathroom was FILTHY. The floors were sticky and slippery! There was hair all over the shower wall and on the floor of the shower. No fridge?????? The elevator is like a scene from American horror story. The bed was incredibly uncomfortable i hardly slept. They put me right hy the elevator you could hear everyone come off and go on it.

When i checked in i sat there for a good 5 minutes waiting for someone to appear. The vallet lady sweet as pie best customer service youll find give her a raise and promotion! The girl working night shift royallllll b! I went outside to smoke around 11. My key card wouldn't light up the green light to get in. I had to get her to open the door. When she opened the door and let my son in she said the key in your hand is to open the door. I said oh i'm sorry it wasn't working. She threw her hands in the air rolled her eyes and walked away. Good thing my son was there because she needs a lesson in customer service skills and honestly that job isn't for someone like her with such a negative attitude! Who rolls their eyes and is rude to a paying customer for having to get up and walk 5 feet to a door and open it? If you're a crackhead or a dopehead you'll think this place is a 5 star hotel. This is nothing but an overpriced motel!

10/10

Exceptional

11 Mar 2025

Tenneen

I loved this hotel nice clean room friendly staff, and the breakfast was amazing. And the breakfast to the room when booking you will not be disappointed

Leisure Partner

4/10

Poor

05 Mar 2025

Tiffani

Won’t be back.

There was a hold in the floor of the room we were in but after traveling all day we did not feel like moving to another room but did inform front desk which was nice. Our 1 year old is still crawling and her feet, knees and palms were pure black after crawling around on the floor. The beds were very uncomfortable and creaky. We try a new hotel everytime we come to Birmingham but we will not be giving this one another go. In good news the service was good. The lady at valet was very sweet.

Friends_and_family Family

10/10

Exceptional

03 Mar 2025

Susan

This property is located in the heart of Birmingham. The property itself is very nice but the surrounding area let’s not seem safe especially at night. The employees are very nice and they have a great breakfast downstairs.

Leisure Family

4/10

Poor

03 Mar 2025

Bebby

Our sink was stopped up.. the elevator kept going out we had to walk 5 flight of stairs . The dining area didn’t have majority of their menu . No regular coffee just decaf .. no regular creamer .. we had to use whipping cream!!! Just horrible

Leisure Partner

10/10

Exceptional

02 Mar 2025

Brandon

The rooms were really different, the art deco style was really nice, and there can be Ghost Encounters for real,believe it or not

Leisure Partner

4/10

Poor

02 Mar 2025

Lauren

Everything was broken at this property— WiFi was out the entire stay; elevators were broken; bathroom door was broken and would not close. Not very clean either. Asking for refund.

Business_and_leisure Family

10/10

Exceptional

27 Feb 2025

Georga

My husband was having some tests done at UAB so we decided to go the night before and stay here… this hotel did NOT disappoint! The bed and pillows were amazing.. the only thing I wish it had was a refrigerator in the room but other than that and having the front desk control the room temperature.. I would DEFINITELY stay again!!

Partner

6/10

Pleasant

22 Feb 2025

Lori

HORRIBLE EXPERIENCE

The place is literally falling apart , they control your thermostat at front desk , tile was coming up in bath, , no coffee in room, parking was a nightmare and valet parking was 40 bucks .

Business

6/10

Pleasant

21 Feb 2025

Verified traveler

Nice hotel with nice staff. But our bathroom was not clean and one of the bath towels looked like it had been used to clean a car (black streaks and smudges all over it).

Business

6/10

Pleasant

18 Feb 2025

William

Property was good. Staff was nice. Valet was $40 . Also charged $80 more than advertised price and reservation

10/10

Exceptional

14 Feb 2025

Gwendolyn

Beautiful night stay

Convenient location, wonderful customer service, and nice comfortable room for our stay.

Friends_and_family Friends

6/10

Pleasant

09 Feb 2025

Dalton

Location was good, however the cups in our room had mold in them. Also, no mini fridge.

Leisure Friends

10/10

Exceptional

07 Feb 2025

Samual

All is great except parking but not really their fault because of the area. Paid parking available but you have to be lucky to find free parking

Leisure Partner

2/10

Poor

02 Feb 2025

Candace

Terrible hotel, do not stay here

The hotel was very dirty. The staff were not friendly and everyone seemed like they had better things to do. There is not parking. There is not breakfast, even though I paid extra for these things when booking. The \"bar\" did not have wine or tonic water. The valet was in-your-face, but would only park you car... you have to get it in the morning.

Friends_and_family Family

6/10

Pleasant

02 Feb 2025

Kimberly

The stay was ok. I had an unruly neighbor but once i reported it to the front desk, it was addressed immediately. I really appreciated it! The hotel has a-lot of wear and tear that should be addressed.

Friends_and_family Family

2/10

Poor

31 Jan 2025

Verified traveler

Horrible.

Terrible on every level

Partner

2/10

Poor

30 Jan 2025

Donald

Sheets smelled like vanilla cinnamon

Could not lower temperature in room. Water took forever to get hot. Note on elevator says if button doesn't work call desk. Desk said walk down to 4th floor and get on there. Came back to room drinking and repulsive sweet smell when got into bed.vanilla cinnamon

Partner

8/10

Excellent

19 Jan 2025

Jennifer

I love the property and hospitality was very good.

Leisure Family

2/10

Poor

09 Jan 2025

Verified traveler

DONT STAY HERE

This was the worst experience of my life. I got stuck in the elevator on like the 4th day and when I arrived the elevator was down but they assured us it was fixed. They charged me an extra $537 and the manager was very rude when questioned about it and could not explain it. The desk clerks were rude with the exception of one and because i was livid about getting stuck in the elevator and the other things leading up to that point a desk clerk asked me to leave but would not let me go up to my room to collect my belongings so the police were called and they treated me like a common criminal. There were others patrons saying the same things I was and they all said this was nothing like other Hotel Indigo’s they had stayed in.

Friends_and_family Family

10/10

Exceptional

01 Jan 2025

Clark

Great

4/10

Poor

24 Dec 2024

graciela

Terrible condition