Name: Residence Inn Birmingham Downtown at UAB
Address: 821 20th Street S, Birmingham, 35205, US

8/10

Excellent

03 Aug 2026

Kent A

For long term it had all you need.

6/10

Pleasant

31 Jul 2026

Wanisha

Overall, the property was nice, clean, and well-maintained. However, my experience with the staff was disappointing due to their lack of professionalism and poor customer service.

Before arriving, I called the hotel to confirm my reservation, only to be told that it had been canceled and that I would need to contact Expedia. While I was still on the phone, the staff member told me I would have to call back because she had customers in front of her, which made me feel as though my concerns were not important, despite also being a paying customer.

Parking was another issue. We were charged for parking, but the hotel parking lot was full, leaving us with no choice but to park on the street and pay the meter as well. When I called to ask whether there was additional parking available, the staff member was extremely rude and had a very unpleasant attitude.

The property itself was nice, but the customer service and parking situation significantly affected my overall experience. I hope management takes these concerns seriously and works to improve the guest experience.

10/10

Exceptional

31 Jul 2026

Lacetria

Everything was great

4/10

Poor

30 Jul 2026

Shaquilla

Mattress had stains, refrigerator had left over food (pizza box) l, bathroom had hair on the floor, one elevator didn’t work and night staff had an attitude when attempting to explain the condition of the room.

10/10

Exceptional

29 Jul 2026

Dr. Sylvia

Everything was great. Staff food parking

6/10

Pleasant

28 Jul 2026

Margaret

The staff were really friendly and helpful. The building is old and oddly shaped with a small entrance and small desk right in doorway. I found multiple hairs on the bathroom floor which was disturbing, but otherwise our room was spacious and as described. The work out room was nice and maintained.
.

10/10

Exceptional

27 Jul 2026

Vanesha

Ashley is awesome! She goes above and beyond and always at work!!!

Pleased to see her at the front desk!

4/10

Poor

24 Jul 2026

Robert

I visit Birmingham quite often. First time staying at Residence Inn downtown. Unfortunately I will not be staying there in the future.
The entire facility is showing its age. Doors to the rooms are out of alignment. A constant noise of guests forcing (slamming) doors to close. We had to put our shoulder and push to get the door to open and close. Toliet leaked water constantly on bathroom floor. Asked maintenance to do a repair but was given a number of excuses. We were there five days and four nights, it was never fixed.
Carpet was the filthest I've encountered in a hotel. Carpet was severely stained.
Breakfast area is very small for such a large hotel. With alot of guests at one time it's impossible to maneuver to get food.
We were supposed to have our room refreshed every third day, it never happened. Had to empty our trash cans our self and put it in the hallway.
When they held charges on our credit card they ran double charges. They held $1600.00 dollars for a $750.00 dollar bill.
This hotel has to many inconsistencies.

Partner

4/10

Poor

23 Jul 2026

Bedford

We arrived about 4pm with our 5pm appointment lurking. We had a paid reservation for our room we had made a month or more ago. Our 30+ minute check-in wait caused by your decision to let the previous guests leave at 3pm was a distressing way to be introduced to your facility. I lost track of the number of people it required to eventually produce a room for us. And when the clerk said, \"The room you booked, we only have a few. And we are sold out...\" made it sound like our reservation didn't matter.

We had to fast track and adapt our plans to meet our 5pm obligation because of your delay.

The room in 411 was quite large, but obviously aged and awkward.

The lack of lighting made reading difficult on the couch.

Broken, leaking, and clogged plumbing often required finesse to operate.

We had to adjust the table leg of the dining table to prevent it from tipping over.

The hole in the ceiling directly above the table and rusty bathtub added to the aged appearance.

TVs were oddly mounted in corners, making them visible in only part of the room.

One of the glass cabinet doors, if opened more than a few inches to retrieve a bowl inside, would bang into the stove hood and possibly break.

What appeared to be clear caulk was piled on the cabinet top next to the sink, which I didn't see until I set a coffee cup in it. We had to pry the cup off the counter. We covered it with a paper towel to make sure that didn't happen again.

Don't expect us back.

10/10

Exceptional

21 Jul 2026

Dominique

Very clean and quiet!

8/10

Excellent

20 Jul 2026

Helen

Staff was perfect!!! Stay was great

Family

10/10

Exceptional

20 Jul 2026

Dwayne

The property is very impressive and has every amenity. The staff is warm, friendly and professional. We were here with family members who chose to stay at another property, another hotel chain, (first letter is S). This hotel had no microwave, fridge, and certainly not a fireplace, separate living room and bathroom, and very secure. No access to upper floors without a key. This is one of the best Residence Inns we have visited.

Family

10/10

Exceptional

19 Jul 2026

Kelly

Great location. Comfortable bed.

Partner

10/10

Exceptional

18 Jul 2026

Cheryl

Breakfast was very good and the staff friendly taking pride in making sure things were just right! Loved staying here!!

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

Renia

Everything was awesome

10/10

Exceptional

16 Jul 2026

kohn

Great staff. Very comfortable bed.

Self

10/10

Exceptional

14 Jul 2026

RAFEEQ I

My stay was Awesome

Self

10/10

Exceptional

14 Jul 2026

Vanesha

Great regular customer

Self

8/10

Excellent

13 Jul 2026

Eric

My room was not fully clean. Hair in the tub and bad patch above the shower. The pillowcase was not clean. We stay all the time just our room was not clean this time.

Family_with_children

8/10

Excellent

11 Jul 2026

Meagan

My husband and I checked in for one night, while driving down to the beach. There seemed to be a lot of confusion with other guests rooms and some disorganization as well as rooms not cleaned yet. It was around 7 pm when we checked in and the staff had to go make sure the rooms were cleaned before giving them out. When booking I was told parking was included however I was charged $25 to park. The breakfast was not that good and not much to offer. However the hotel was quiet, the room was clean and temperature was good!

Partner

10/10

Exceptional

06 Jul 2026

Jasmine

The room was nice and in a good location. The hotel was quiet. The parking lot is small but we didn’t have any issues finding a parking spot. Ladarius at the front desk is an absolute gem! We really enjoyed our stay in Birmingham and plan to return soon.

Partner

10/10

Exceptional

04 Jul 2026

Susan

The hotel was very clean and the staff was so very helpful and friendly. Would definitely stay again.

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Renia

Love it

Family_with_children

8/10

Excellent

03 Jul 2026

James

There was a $25 per night parking that was not in the listing.

Family

6/10

Pleasant

03 Jul 2026

Christopher

The hotel and staff were excellent, the only thing letting it down is the location the area is surrounded by vagrants, substance addicts and generally sketchy people. Including the homeless woman who ran after us and tried to get into the hotel. As we are both fairly physical men, me and my brother were able to “explain” to her that she needed to back off.
Other than this, I would advise single travellers to be VERY aware of their surroundings.

Family

10/10

Exceptional

03 Jul 2026

Kayla

This was a great stay. We had a wedding in town and brought our 2 dogs with us. The place was clean, staff were friendly, and our room was great.

8/10

Excellent

02 Jul 2026

Tiffani

I would stay here again. The only issue was the parking; we had a spot then towards the end of the night when we came back, we had to street park. Very nice rooms and staff.
Breakfast area is a little tight with the crowd. But overall, 10/10.

Partner

10/10

Exceptional

29 Jun 2026

Joel

Clean and spacious room. Liked the suite style with kitchen available to use. Nice breakfast choices. Close to UAB facilities.

Partner

10/10

Exceptional

29 Jun 2026

Keniya

SAVE40

Self

10/10

Exceptional

27 Jun 2026

Sebastian

Excellent

Pet

10/10

Exceptional

24 Jun 2026

Jerome Gonsiewski

Near dental school

10/10

Exceptional

24 Jun 2026

Brandy

Everything was great except the parking.

Partner

10/10

Exceptional

22 Jun 2026

Andrew

No problem

8/10

Excellent

19 Jun 2026

Justin

Good place to stay for the night. Would definitely stay here again.

Partner

10/10

Exceptional

16 Jun 2026

Stacey

Nice, clean spacious, no complaints. I will stay here again.

10/10

Exceptional

05 Jun 2026

VERONICA

Clean everything

10/10

Exceptional

04 Jun 2026

Charles

This is probably my favorite place to stay when I travel. Residence Inn is my first choice. If I find what I need, I look no further.

Self

10/10

Exceptional

04 Jun 2026

Pamola

The entire facility is well maintained and all the accommodations were helpful. The only thing that needs to be front and center is the daily charge for parking.

Self

10/10

Exceptional

03 Jun 2026

Amy

Exceptionally clean and staff were very accommodating. Will stay again if ever in the area.

Partner

4/10

Poor

01 Jun 2026

LoToice

The bed in the suite felt like sleeping on concrete. The hotel could use some updating to the carpet, the walls looked poorly refinished. I chose the Renaissance Inn due to experiences with previous stays where the beds make you want to go back to sleep and just stay in room. I definitely won’t be booking this one on my next visit.

Self

6/10

Pleasant

21 May 2026

David

Check in staff was great. very friendly and helpful. property needs a bit of updating...especially regarding the carpet in the hallways/rooms. Mattress was saggy and needs replacing. I'd still go back there if needed, but just some refreshing would be good.

Self

10/10

Exceptional

19 May 2026

Elden

The staff is always very courteous and friendly! They always greet you whenever they see you. The hotel is IMMACULATE! Housekeeping personnel are always helpful and friendly and the rooms are always spotless. The beds are very comfortable and plush. The breakfast is amazing for being a complimentary breakfast! The lady who keeps fresh food out and everything VERY clean is SO helpful and such a nice lady! It's always a joy to talk to her. These reasons are why I use this same hotel anytime I am in Birmingham!! I wouldn't go anywhere else!

Partner

10/10

Exceptional

18 May 2026

Anne

Great location downtown, rooms spacious and good breakfast

Partner

10/10

Exceptional

15 May 2026

SELKET

Staff was amazing and rooms were perfect.

Family_with_children

10/10

Exceptional

15 May 2026

Emanuel

I can say the standard hasn’t changed, and the property looks great and smells welcoming.

Family_with_children

6/10

Pleasant

14 May 2026

RUBY

No food service had to walk down. The block for food

Partner

10/10

Exceptional

13 May 2026

Deana

The rooms were clean and spacious!

Friends_and_family Family

8/10

Excellent

12 May 2026

Kenneth

The staff is amazing

Partner

10/10

Exceptional

11 May 2026

William

The manager Kita and the staff was amazing.

Partner

10/10

Exceptional

10 May 2026

Kirstie

Absolutely wonderful apartment in a hotel, we stayed an extra night as staff had been so helpful. The gentleman at breakfast was the kindest man we have ever met. It was clean, well stocked, everything you would need.

10/10

Exceptional

08 May 2026

marquial

Checked in late but it went super smooth. In less than 5 minutes. Room was spectacular! Literally spotless & comfortable. The staff at breakfast were extremely nice, helpful & welcoming. I’ve never seen kitchen staff at a hotel actual welcome, interact & check on guest while they eat. Overall 10/10.. I’ll be back.

Self

10/10

Exceptional

07 May 2026

Will

The manager was a doll. Dakota is the best

10/10

Exceptional

02 May 2026

Frank

Conveniently located near the medical district.

Partner

10/10

Exceptional

30 Apr 2026

John

The room was clean and

10/10

Exceptional

29 Apr 2026

Sharon

Didn't get up in time for breakfast. Parking was self park and easy enough to find a space. They did charge $25 for overnight.

Partner

8/10

Excellent

28 Apr 2026

Taylor

Excellent property. Loved the kitchen in the room

Partner

10/10

Exceptional

25 Apr 2026

james

The room was nice and the staff were very friendly and helpful.

Partner

8/10

Excellent

22 Apr 2026

Austin

Clean room, elevator smelled like pot, very crowded due to event in town, friendly staff

Partner

10/10

Exceptional

15 Apr 2026

Martha

All staff greeted us in a friendly manner. Wish there had been more options for breakfast

Friends_and_family Family

10/10

Exceptional

09 Apr 2026

Tara

One of the best experiences that I’ve had with a hotel, they let us check in early after I had surgery. It was extremely modern clean and professional people were so gracious and nice even at the breakfast morning before we left. If I can give them 20 stars I would your front office Staff the gentleman working the breakfast the cleanliness everything was top-notch thank you so much and if I go to Birmingham, you’re my first choice. ! What a wonderful crew you have.

Family

10/10

Exceptional

06 Apr 2026

Lori

Beautiful room comfy bed very clean. Front desk friendly! Would definitely stay here again

10/10

Exceptional

05 Apr 2026

Miranda

Staff helpful and friendly.

Family_with_children

10/10

Exceptional

31 Mar 2026

craig

Bed was great. Parking convenient. Breakfast very good

Partner

10/10

Exceptional

31 Mar 2026

Wendy

Very clean and well kept facility and room. Helpful and courteous staff.

10/10

Exceptional

30 Mar 2026

Gerry

Lovely

Partner

10/10

Exceptional

29 Mar 2026

Johnny

The staff was super friendly and helpful. Very clean , awesome place to stay

Friends_and_family Friends

10/10

Exceptional

28 Mar 2026

Tia

This was our first time visiting the state of Alabama, we came down to visit Alabama state. Debra, Dakita and the kitchen staff were exceptional, they went above and beyond to make sure that our check in was prompt and smooth. They were very professional, courteous friendly and knowledgeable of the Marriott. They set up my rewards account. Now the breakfast was southern comfort food, the kitchen staff, I have no words and I mean that, he was so pleasant and such a delight to my morning.

Family_with_children

10/10

Exceptional

27 Mar 2026

LEANNA

Very clean room. Staff was awesome!

Friends_and_family Family

8/10

Excellent

26 Mar 2026

Richard

Friendly staff. Good condition. Large room with a kitchen.

Self

10/10

Exceptional

25 Mar 2026

ricky

Didn’t have a pet nor use gym

Family

8/10

Excellent

24 Mar 2026

Susan

Clean room. Nice staff

Family

10/10

Exceptional

23 Mar 2026

Phillip

Clean room and friendly staff

Self

8/10

Excellent

22 Mar 2026

Paul

Good location, great rooms!

10/10

Exceptional

21 Mar 2026

Stephen

The hotel was fantastic all round, but I really dont have enough good things to say about the staff, especially Dakitia who went out of her way to accommodate me. She exemplifies southern hospitality, thank you again, Dakitia!

8/10

Excellent

17 Mar 2026

Paul

Parking lot was very steep grade, dark, and small compared to property.

Partner

10/10

Exceptional

08 Mar 2026

Scott

Excellent property. Only need food option

Self

10/10

Exceptional

07 Mar 2026

Terry

The staff, especially our front desk clerk, were very helpful, friendly and professional. The breakfast bar was well-stocked and constantly attended to by the food service staff. Definitely will visit this hotel again in the future!

Partner

10/10

Exceptional

05 Mar 2026

Jarrett

Room was clean and staff were exceptional.

10/10

Exceptional

04 Mar 2026

Jun

Room is very clean and staffs are very friendly. Convenient for visiting UAB hospital. Didn’t use Gym.

Business

4/10

Poor

04 Mar 2026

Shequetha

The room reaked of marijuana, though the staff sprayed air freshener it was not a comfortable stay. Also the room that was advertised on Hotels.com was very misleading and was not a reflection of the room we were given. Since they were all booked up we didn’t have the option to get the room I paid for or a better smelling room. I will not be staying at that hotel again. The staff was very friendly and nice but the condition of the room was acceptable.

8/10

Excellent

01 Mar 2026

Yahkira

Great room for price

Partner

10/10

Exceptional

01 Mar 2026

Floyd

The staff was excellent. The room was stellar and I enjoyed my stay!!!!

Friends_and_family Friends

10/10

Exceptional

25 Feb 2026

Tiffany

Room was great, staff was friendly and helpful, and the bed was comfortable.

Family

10/10

Exceptional

24 Feb 2026

WILLIAM

All of the above, my wife and I had to leave very early 4am to get checked in at the hospital.

Family

4/10

Poor

23 Feb 2026

Ashley

Was being charged things I wasn’t aware of. Didn’t have any hot water the entire stay.

10/10

Exceptional

20 Feb 2026

Christopher

They were amazing

Pet

2/10

Poor

15 Feb 2026

Randy

Rooms was not cleaned properly at all, there was a wet towel left under the sheets in the bed! And dirty bathroom

10/10

Exceptional

13 Feb 2026

tyler

Staff was very nice and helpful. Room was very clean and the bed was very comfortable. I will be back!

Self

6/10

Pleasant

10 Feb 2026

jJohn

Staff was courteous! Alleged smoke free hotel smelled of cigarettes upon entry to lobby during daytime and lobby and elevators reaked of marijuana after dark whe we returned. Maybe it was just the crowd staying there but I don’t think that was the case! Over priced for what I was expecting! Maybe $100.00 a night location. Not even close to other Residence Inn by Marriott. Weed smell was overwhelming and made me sick at my stomach! Beds were firm which I normally like but did not sleep well in it! Lobby store was under stocked. Did not eat breakfast there.

Leisure

10/10

Exceptional

09 Feb 2026

Alejandro

Excellent

10/10

Exceptional

06 Feb 2026

Melissa

The staff here was the friendliest that I have encountered in Birmingham. The room was clean and the bed was comfortable.

Business Self

2/10

Poor

04 Feb 2026

Norma

Although the room was relatively well kept, this property did not provide adequate parking for all guests. Another problem we came across was with a guest in the room next door (who we shared an adjoining door with). The guest next door began yelling and what sounded like chanting very loudly that my daughter had to wear noise cancelling headphones to sleep. The guest began either smoking or burning incense that smelled terrible. The hotel staff’s only solution was to move us to another room where a prior guest had smoked in. This is supposed to be a non-smoking property!!

10/10

Exceptional

29 Jan 2026

Courtland

Room was very clean and staff was very nice

Business Partner

10/10

Exceptional

18 Jan 2026

Terry

Clean room, public areas, wonderful staff, tasty coffee, great continental breakfast, smooth check-in. Parking is expensive—parked outside the hotel instead. Overall quite exceptional service and facilities.

8/10

Excellent

18 Jan 2026

LaToyia

Staff was very friendly and went above and beyond

Leisure Friends

10/10

Exceptional

16 Jan 2026

Tawney

We love this hotel. It is always clean and everyone is so friendly. We love the little efficiency apartment Style King bedroom. Super cozy and perfect for a couple. We come here a lot to go to UAB and it is close to that and also close to multiple restaurants. All within walking distance.

10/10

Exceptional

15 Jan 2026

Jimmy

Clean

Friends_and_family Family

8/10

Excellent

14 Jan 2026

Christy

Staff was very friendly and helpful!

Business Family

10/10

Exceptional

10 Jan 2026

Yelin

I will come back with family!

Business Self

6/10

Pleasant

10 Jan 2026

Jerry

There was no shuttle to The Residence at the airport. Had to use a different hotel shuttle. Upon arrival the night clerk was rude when I rang the door for assistance as the sign said to. She was rude & abrasive because she had to walk 40 ft from the desk to the door. I had no room key at the time. Another night clerk got got grumpy when I asked for a business card with the address & phone number of the hotel. The hotel itself is clean & comfortable. Some of the desk clerks could use a refresher course in customer service in my opinion. My only issue with breakfast was that it was late one morning when I went down & the selections were mislabeled as to what they were.

Self