Name: Hilton Garden Inn Birmingham Lakeshore Drive
Address: 520 Wildwood Circle Drive North, Birmingham, 35209, US

2/10

Poor

12 Jul 2026

richard

Well it was one of the worst experiences I have had traveling. Ironing board inoperative , no iron in room, No hairdryer in room, no ac outlet in bathroom . We were there for a wedding and had to sit on floor in bdrm ( to plug in ) in front of a mirror. Electronic shade worked intermittently. Will not be back.

Friends

10/10

Exceptional

06 Jul 2026

Sarah

The room was nice

10/10

Exceptional

04 Jul 2026

Jalen

Everything was great would definitely be staying again

Partner

8/10

Excellent

28 Jun 2026

Gerald

Found a cockroach in the room . Otherwise great place to stay

Family_with_children

6/10

Pleasant

21 Jun 2026

Christie

Our room was somewhat clean. Stains on the chair. Inside of bathroom door looked like someone tried to claw their way out. Asked for an extra pillow and was told that was unavailable.

Friends_and_family Family

6/10

Pleasant

20 Jun 2026

Michele

I felt bad for the employee at the check-in desk. There was no manager onsite (and no one else at the front desk) and the person in front of me checking in had a challenging problem. I had to wait 15 minutes or more to check in because of that. Our bathroom shower was not cleaned well before checkin or during our stay. One of the side doors was left unlocked because there was an issue with the room keys unlocking it for entry.

Partner

8/10

Excellent

13 Jun 2026

Heather

This was one of the cleanest and most comfortable hotels we have stayed at in this area. Pros: clean, breathable bedding; nice staff; generally updated. Cons: sink in room wouldn’t drain, bed pillows were oddly small.
We would stay here again if passing through the area.

Family_with_children

8/10

Excellent

05 Jun 2026

Mary K

Wish they had complimentary breakfast

8/10

Excellent

31 May 2026

Shirley

This is a nice place to stay, room clean, staff friendly, I had a question about something, staff explained everything with respect and made sure that I didn’t need anything. All staff members that I encounter was very friendly.

Family_with_children

10/10

Exceptional

25 May 2026

Yury

The hotel was beautiful, clean, and smelled great. We didn’t eat breakfast as we were out most of the stay. The rooms were clean. I like that we can control the room temperature. It did feel a bit muggy in the room at times. But overall, our stay was great. I will book again when I do come back.

Family

10/10

Exceptional

23 May 2026

Payton

I would recommend anyone stay at this hotel, modern, clean, friendly staff. It’s nice and close to many restaurants and stores not far off the interstate. Would stay here again!

Friends_and_family Family

10/10

Exceptional

04 May 2026

Heather

Hotel was fine. Had a great stay.

Family

6/10

Pleasant

26 Apr 2026

susan

The hotel seemed a bit dingy and dirty. The room didn’t smell clean. The mattress cover had spilled coffee on it, so I had to sleep smelling days old coffee. The carpet looked old. The shower water ran out of the shower and all over the bathroom floor. The shower drain was filthy. Front deck staff was having a personal conversation when we checked in and it didn’t stop.

2/10

Poor

07 Apr 2026

Kevin

The second shift desk attendant was extremely rude, cold and disrespectful.

Self

10/10

Exceptional

01 Mar 2026

tracey

Very nic3 and clean

4/10

Poor

24 Dec 2025

Sara

The bathroom had dirt marks in the sink, something had fallen off the wall and there was just tape on the wall, the baseboards had some brown splatter and there was someone’s hair on the floor, stains on the carpet, the bathroom door had scuff marks and missing paint on it

Self

8/10

Excellent

10 Dec 2025

Luis

No breakfast buffet.

Business Self

10/10

Exceptional

21 Nov 2025

Kim

Nice clean

Leisure Family

8/10

Excellent

07 Nov 2025

Steven

I didn’t eat breakfast!

Leisure Family_with_children

10/10

Exceptional

29 Oct 2025

Beatriz

Great!!! We love your hotel!

Leisure Family

2/10

Poor

24 Oct 2025

ANGEL

The customer service was ATROCIOUS. To say the staff is incompetent is mild and doesn't fully grasp how inept they are. However, one would only need to meet the \"General Manager\" to understand how all of this is possible. At one point I honestly scanned the lobby because I thought there must be a camera filming for a television show. At 10:32 am my sister and I went to the property after landing at the airport. We thought we'd leave our luggage rather than driving around Birmingham with it. The front desk clerk greeted us. I explained we'd just landed and wanted to store our bags. I asked if their was a room ready by chance and she explained there was not, but we could return at 12 and she could accomodate an early check- in. I thanked her, and asked if she would confirm the reservation is reflecting paid as my credit card had been charged in full 48 hours prior. She asked for my driver's license again and said yes your reservation is fully paid and upon return I would only need to secure the $25 deposit.

6/10

Pleasant

17 Oct 2025

Danielle

Room had hair in the tub , overall room was stinky bathroom smelled like urine

Leisure Self

10/10

Exceptional

14 Oct 2025

Kymberly

Great

10/10

Exceptional

12 Oct 2025

Heather

Great experience

Leisure Family_with_children

6/10

Pleasant

05 Oct 2025

Krista

The only negatives were the cleanliness of the room and the bed wasn’t very comfortable. The room needed to be thoroughly wiped down. It was very dusty. The bathroom had hair on the shower and what looked like white powder on the bathroom door. The carpet had stains in the room. The location was good and staff were friendly. However, we would not stay here again.

Leisure Partner

2/10

Poor

14 Sep 2025

Gregory

We will never ever stay at this place and will never recommend this place. We should get a full refund and I plan to Blast all over social media how bad this place for the days we stayed at this hotel room was dirty they did nothing we ask for our room to be clean with beds made and fresh towels never did the bathroom was dirty the bed sheets where stain absolutely disgusting

10/10

Exceptional

20 Aug 2025

Candance

Everything was great. Super clean and comfortable. Didn’t catch her name but the lady who was at the bar on 8/20 was so kind! Excellent customer service.

10/10

Exceptional

18 Aug 2025

Cynthia

Hull stay

Hilton Garden Inn is beautiful! The service has been impeccable, and the room is very nice and roomy, not to mention comfortable! We love the Hilton Garden Inn!

Partner

10/10

Exceptional

10 Aug 2025

Verified traveler

Wonderful stay

Friendly staff and the room was very nice and clean! Quiet space!

Partner

4/10

Poor

20 Jul 2025

Derek

The beds were very uncomfortable as well as the pillows. The indoor pool was freezing cold and did not circulate well which caused the water to be a bit murky. The area around the pool was dirty as well towels left everywhere dirt and outlet covers missing from plugs. The first room we were given the floors were so sticky we had to be moved to another room.

10/10

Exceptional

20 Jul 2025

Michelle

Only stayed one night. Nice room, has bar and good selection of things to eat and drink. Nice pool but no hot tub.

10/10

Exceptional

19 Jul 2025

Leonard

Beautiful

6/10

Pleasant

30 Jun 2025

Amy

Okay Stay

The front desk clerk was rude at check in. There was no coffee made at check in. When I came back down an hour later coffee was still not ready.
The coffee creamer was empty in the lobby. There were flies everywhere at the coffee station.
The room was clean enough.
I would pick a different hotel if I were to go back to this area.

Friends_and_family Friends

4/10

Poor

09 Jun 2025

Chris

The room wasn’t clean and the liens weren’t looking clean! The hotel description stated breakfast available! BUT NO CHEIF WAS AVAILABLE!!! I’m a Hilton Honors Member Award; BUT THIS HILTON HOTEL WAS VERY POORLY MANAGED !!!!

Leisure Family

10/10

Exceptional

05 Jun 2025

Beverly

Very friendly and accommodating staff. Very comfortable room/beds/seating

Leisure Family

10/10

Exceptional

24 May 2025

William

Host was very professional at checking

Leisure Friends

10/10

Exceptional

10 May 2025

Cynthia

Clean

Partner

6/10

Pleasant

05 May 2025

Taylor

The television, curtains and telephone did not work. Told there was nothing that could be fixed and no room to move us to. Night shift told me they would comp breakfast and morning shift had no idea about it. Extremely disappointing to not have anything in the room work. Additionally guests are never to be booked in a room without a working telephone as a safety precaution. Extremely disappointed in the conditions and lack of response and assistance.

Leisure Family

8/10

Excellent

29 Mar 2025

Becky

Right off 65 lots of restaurants nearby

Leisure Family

8/10

Excellent

25 Mar 2025

Lorna

Really loved the comfortable bed and great tv. Room was spacious and chairs comfortable too. The carpet could have used some spot cleaning. We had some trouble figuring out the ac which was actually controlled by a thermostat and a lovely, pleasant young woman came and demonstrated how easy it actually was. Plan to stay at this Hilton again.

6/10

Pleasant

22 Mar 2025

Karen

The room itself was fine. There were some missteps like, for example, there was no clock in the room. I thought that was odd. We ran out of tissues which were not replaced during cleaning (although the empty box was removed). There was a piece of a bar of soap in the shower drain that I forgot to clear. After the room was serviced, it was still there. The toilet paper holder had come out of the wall, we mentioned it to the front desk attendant who assured us we would not have to pay for it ( he knew it was broken but wasn’t concerned about getting it fixed.) The window blinds were broken and could not be raised at all. The attention to detail and customer service was lacking.

Business_and_leisure Partner

4/10

Poor

24 Feb 2025

Karen

Average at best.

Elec shade did not work, TV did not work & maintenance had to be called. Tissues ran out housekeeping removed the empty box but did not replace our group had two other rooms and same thing happened to them. Why pay more for a Hilton when the basics are not provided.

Partner

2/10

Poor

16 Feb 2025

Anthony

Upon check-in I was given a handicap room which is different from a regular room. The person at the front desk said that was all they had left. The electronic curtain did not work so I couldn't put the curtain up to let some light into the room. The bed sheets and of the towels had hair in them. When I returned to my room after attending the event I was in town for. (after 11 pm) There was very loud music playing somewhere. The front desk attendant said it was coming from the club across the street but it sounds like it's coming from a from a room here in the hotel. It is now after 1 am and the music is still playing. This is totally ridiculous!

Leisure Partner

8/10

Excellent

11 Feb 2025

Leah

Wonderful hotel.

Wonderful hotel. I stay here 2-3 times a year. This time I had my two dogs. My 2 complaints are : the doggie bag trash outside needs emptying- overflowing. And they put us next to another room with dog. My dog barked every time he heard the other dog so they just egged each other on. Maybe spread them out?

Partner

8/10

Excellent

28 Jan 2025

Leah

Reliable spot.

Stay here a lot to be near Samford. Appreciate I can bring my dogs.

Partner

8/10

Excellent

20 Jan 2025

Joel

Clean room and good customer service

Great customer service, clean rooms.
Mattress not very comfortable.
Bathroom was one of the smallest I’ve seen in a hotel lately.
Breakfast was not included and is $14 per person.

Business

8/10

Excellent

29 Dec 2024

Tad

Overnight stay

Spent the night while driving through the area.

Friends_and_family Family

10/10

Exceptional

12 Dec 2024

Allan

Staff was very friendly

8/10

Excellent

08 Dec 2024

Iman

Nice shopping and food in area. Felt safe. Shower stopper was on the tub not in it and pretty dirty.

Business Family_with_children

10/10

Exceptional

24 Nov 2024

Patrick

The property decor was well done, the rooms are large, the staff is friendly, it smelled amazing, love the design of the lobby, and it was very accessible to our various destinations. The only thing was that our room was not cleaned the next day- we did not receive housekeeping services.

Leisure Family

8/10

Excellent

14 Oct 2024

Lynn

Mostly clean and modern

The hotel was mostly clean and modern. The coffee makers in our rooms were dusty and did not appear to be clean. This hotel did not offer breakfast. Would have been nice if they offered breakfast type items in the canteen area

Friends_and_family Family

10/10

Exceptional

10 Oct 2024

Ashlee

Staff was kind and property was clean

10/10

Exceptional

21 Sep 2024

Amy

Nice, clean, updated hotel.

Friends_and_family Family

10/10

Exceptional

15 Sep 2024

s

Convenient and close proximity to interstate. Rooms were updated, clean and roomy. Great stay as we were passing through.

Leisure Family

6/10

Pleasant

19 Aug 2024

Verified traveler

Cleaning needed

Hair in shower and on towels. Stains in bed.

Friends_and_family Family

6/10

Pleasant

17 Aug 2024

Alexandra

We have stayed at this property before. At this time, it was little things that we noticed- like the bedspread was dirty, the faucet on the bathroom sink was so loose It seemed like it was going to fall out, cord to roll up the blind was broken. It just seems like little things were adding up, still of the location of this property

Leisure Partner

2/10

Poor

16 Aug 2024

Steven

Exhaust fan did not work. No electric outlet in bathroom, spiders, poor lighting in bedroom, bar was closed, outside facility was trashy & saw roaches. They charged and hold $25 for incidentals on your credit card and takes around 4 days to get your money back!

Leisure Family

6/10

Pleasant

02 Aug 2024

Gordon

The property seemed a bit old and could use some care. The deal around our shower needed resealing and I had to fix the washroom sink drain stopper myself.
The bar tender knew nothing about wine and the food/drink menu was out of date with no clear substitutes, until we pushed on a wine substitute.

Leisure Partner

8/10

Excellent

28 Jul 2024

Justin

Overall i had a good stay, the breakfast was subpar. Both in food selection and in quality. Also parking was very difficult. Often times there were trucks with trailers taking multiple spaces. Making it more difficult to find a space or park safely

Business Self

4/10

Poor

26 Jun 2024

lynn

Disappointing stay

The room was standard and adequate, but when we discovered that we were assigned to a room where the bed sheets had not been changed and were dirty, we were appalled. The front desk responded quickly by offering us a new (and clean) room but they never offered an apology, and it was very unnerving to stay in a hotel with such low standards for cleanliness, and it greatly affected our satisfaction.

Friends_and_family Family

6/10

Pleasant

06 Jun 2024

Michele

Poor attention to details. Requested blind in room fixed, no one came to repair

Business Self

2/10

Poor

06 Jun 2024

Tamara

Everything was bad. Poor service, no housekeeping, inefficient heating and cooling. AVOID if you have any other options.

8/10

Excellent

03 May 2024

Marjorie

The staff was friendly. There was no hot water in our room.

Leisure Family

8/10

Excellent

29 Apr 2024

Dawn

Had room next to us shouting all night and even though reception came to tell them to stop. they did not and nothing was done.

10/10

Exceptional

31 Mar 2024

Chris

Anniversary trip

Wonderful staff!! The bartender was amazing and needs a raise. I was going to come back in may but the bartender pit her notice in and wony be there. But over all ot was an awesome experience!! The bed could use an upgrade but thats the only
issue i had but the good outweighed the
bad.

Partner

10/10

Exceptional

29 Mar 2024

Jessica

Great location;wonderful staff

Leisure Family_with_children

8/10

Excellent

24 Mar 2024

Michael

Great stay

10/10

Exceptional

17 Mar 2024

David

The Hilton Garden Inn was very clean and updated.

Leisure Family

2/10

Poor

28 Feb 2024

Heather

NO HOT WATER!

NO HOT- WATER!!!! For the cost of the room, a hot shower was expected. The front desk clerk was empathetic and very nice. The manager was suppose to call, I have not heard from anyone. It doesn't matter how nice, pretty, or otherwise comfortable a hotel is, when there is no hot water, the stay is horrible! Not what I expected from the Hilton brand. Very disappointed!

Self

10/10

Exceptional

27 Feb 2024

Rocky

great place

Business

10/10

Exceptional

04 Feb 2024

Eberhard

I stay here often as my kids go to Samford

8/10

Excellent

20 Dec 2023

Verified traveler

Excellent service. Placement of lighting in room could be improved.

Business

6/10

Pleasant

08 Dec 2023

Kevin

Not terrible, not great. Meh.

Nothing terrible about the hotel, just for the similar price at other Birmingham hotels, it was a let down. While fairly clean, there was just a lot more wear and tear than I was expecting.

Minor, but both mornings when I came down for coffee, it was cold and gross both days.

Partner

10/10

Exceptional

26 Nov 2023

Alexandra

This is one we will return to again.

Leisure Pet

10/10

Exceptional

20 Nov 2023

Donald

Great hotel

Great hotel. Extremely helpful and friendly inviting staff

Partner

10/10

Exceptional

03 Nov 2023

Chris

.

4/10

Poor

31 Jul 2023

Rita

Convenient restaurant & bar inside. Inside pool even though the water was cold. Room wasn't what i reserved. Ceiling has horrible patchwork from water damage.

Leisure Partner

4/10

Poor

27 Jul 2023

Verified traveler

Checking in was fine the room wasn't

The bed was hard and looked like some didnt change the bed sheets just made the bed up

Business

6/10

Pleasant

26 Jul 2023

Amy

Our TV didn't work, and we were unable to get anyone to come help us with it. We asked for more towels and were told to find someone in housekeeping on our floor. We never did get the towels because the person I found didn't have any. The person at the front desk was nice, but not particularly helpful.

Friends_and_family Friends

6/10

Pleasant

24 Jul 2023

Dominic

Pool out of order

The pool was out of order and they should let people know that before renting out rooms

Friends_and_family Family

10/10

Exceptional

15 May 2023

William

Excellent hotel!

Leisure Family_with_children

10/10

Exceptional

19 Apr 2023

Lowell

The folks there were kind,curtious, and very helpful. We would stay there again.

Business Family

8/10

Excellent

17 Apr 2023

Brandon

Continental Breakfast not free!

I was not pleased with the charge for breakfast, 14.60 on top of that! Continental breakfast has always been free anywhere I’ve ever stayed. I won’t use this chain again due to that fact and not to mention it was never told to me that I would be charged.

Business

8/10

Excellent

14 Mar 2023

Eric

The staff was friendly!

Leisure Self

8/10

Excellent

27 Feb 2023

Rocio

Great costumer service

Leisure Family

10/10

Exceptional

11 Feb 2023

dale

Nice place to relax!

Leisure Family

10/10

Exceptional

04 Feb 2023

Arthur

Very nice hotel. Lots of restaurants within walking distance. Staff is super nice.

Leisure Self

6/10

Pleasant

04 Feb 2023

Paul

Well. I am sure the was a day this place was a great option.

We had tile falling of wall. Cracks in the tub. Room wasn’t bad but we couldn’t get an extra towel.

The over hotel was just dirty. Elevator pretty nasty. Lobby was gross.

Staff. Super friendly but you can tell management is dropping the ball.

For almost $200 a night was expecting better.

Business_and_leisure Family

8/10

Excellent

09 Jan 2023

Linda

We had trouble at check in. Booked on Expedia, but hotel also took credit card and it looks like they've charged me for the room as well at a higher rate. She said they charge it then it is taken off your credit card. Doesn't make sense and as far as I know it hasn't been credited yet. We had booked a 2 bed suite and were sent to one, but it hadn't been made up yet that late in the day. So returned to lobby and a new room was assigned which wasn't a suite, but we really didn't care about that.

We really liked the bar and dining option at the hotel. We appreciated not having to get in the car and go out again. Hotel and rooms were clean and shower had nice hot water and great water pressure. Good for the weary traveler.

Leisure Partner

4/10

Poor

08 Jan 2023

Kimberly

Room was not very clean. Found hair in bathroom, on floor and on sheets. Sink was clogged so needed to use faucet in tub

Friends_and_family Friends

4/10

Poor

31 Dec 2022

Bradley

Not a single ice machine for all 6 floors worked. No bartender. One cook in the kitchen. Television no working and no ESPN. Boo! Will never come back

Leisure Family

8/10

Excellent

31 Dec 2022

Andrew

Very good stay.

Leisure Partner

8/10

Excellent

28 Dec 2022

A.

Staff did not show up prepare the cooked breakfast! The backup was not acceptable at all. Had to leave and buy breakfast!

Business_and_leisure Family

8/10

Excellent

28 Nov 2022

Joseline

Very nice and clean hotel. Located near many restaurants. The only thing I was not happy with was how expensive the breakfast was.

Friends_and_family Family

8/10

Excellent

20 Nov 2022

Tywanna D.

The location is vert close to the interstate, restaurants, and the local Wal Mart.
I didn't like that i couldn't lower my shade for privacy. I had to rig it with a gym clip.

Business Self

4/10

Poor

20 Nov 2022

Dan

Front desk did not input a late check out even after requested. Ordered a glass of water from the bar and had to pay $3 for a bottle. Had to pay for breakfast even though I am a Diamond member.

Partner

10/10

Exceptional

12 Nov 2022

Donald

Recently remodeled-very clean and comfortable. Location is great.

Leisure Family

8/10

Excellent

23 Oct 2022

Isaac

My visit was short so did not experience much. Room was clean and comfortable. Soap was very small for taking a shower.
Staff at breakfast were GREAT. Very accomadating. Very friendly.

Leisure Partner

8/10

Excellent

12 Oct 2022

cambria hoffman

Everything was nice for our stay

Leisure Partner

10/10

Exceptional

03 Oct 2022

Nicholas

Everything was great