Name: The Kelly Birmingham, Tapestry Collection By Hilto
Address: 2027 First Avenue North, Birmingham, 35203, US

10/10

Exceptional

02 Aug 2026

Khari

Everything was AWESOME! Even valet

10/10

Exceptional

02 Aug 2026

clarissa

Room was clean. They accommodated an early check in. Staff were very friendly. Especially the front desk staff. Superior customer service!

10/10

Exceptional

30 Jul 2026

Wael M

The room was clean when we arrived, but they didn't clean the room or replenish the the tea/coffee/surgar, etc.
The staff didn't know what a kettle is.
The room TV wasn't working.
Parking was $40/night, which is higher than expected (the whole night was under $200)
The shower was broken; it works, but broken.

It was a good stay, but I will probably go for another option my next time around.

10/10

Exceptional

28 Jul 2026

Laura

Great location and friendly staff!

8/10

Excellent

27 Jul 2026

Patrice

The staff was wonderful… valet to front desk were all extremely friendly. The room was clean but could use a more detailed eye with cleaning like in between bed and nightstands. The problem I had was the amount of noise you can hear from outside- like screaming people and loud cars. We were on the 5th floor: It needs some kind of way to sound proof. Breakfast was basic

6/10

Pleasant

22 Jul 2026

Jerre

Location was great, room was clean, staff was very helpful. Unfortunately, valet is the only parking available and you must park on street (no driveway). Room keys did not work despite multiple attempts. Room decor was nice, but lighting was dim. No fridge or microwave in room.

10/10

Exceptional

17 Jul 2026

Kauita

As a first time experience I can definitely say I will be returning to the Birmingham location more frequently . From the moment I walked through the door until checkout everything was amazing. The food was delicious and the bartender was so nice and friendly. I rate the staff 100/10. Beyond exceptional

Family

6/10

Pleasant

14 Jul 2026

Bracha

Overall okay stay

10/10

Exceptional

13 Jul 2026

Ashley

Perfect hotel to stay at for attending an event at the arena. Very classy and historic. Rooms were very nice and spacious. Only complaint was the elevator issues but I think that was temporary.

Friends_and_family Friends

8/10

Excellent

10 Jul 2026

victor

A little noisy

Self

10/10

Exceptional

03 Jul 2026

Marissa

We particularly enjoyed how accommodating the staff was to our requests. We wanted extra towels and they immediately made that happen, our car was immediately greeted and unloaded by the valet, making check-in very smooth. Its central location to excellent dining was also a huge plus!

Partner

4/10

Poor

01 Jul 2026

Haris

Very expensive stay for a subpar hotel. Staff are very hlepful.

Self

6/10

Pleasant

28 Jun 2026

Melody

The staff were actually very nice, except for the evening desk host. She was confrontational and rude to us when we were at the bar having a drink. The bartender and door men were very pleasant.

Partner

8/10

Excellent

22 Jun 2026

Teresa

Staff was great. Location for us was good. We had a brief but really nice stay.

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

Virginia

We loved this unique property. It was centrally located and within walking distance to lots of great restaurants and coffee shops. The staff may be The best aspect though, they were great.

8/10

Excellent

18 Jun 2026

Susan

It seemed to be an older property but was clean and staff very friendly and helpful.

Partner

10/10

Exceptional

14 Jun 2026

amy

Mike our valet was amazing! Took great care of our car. Room was nice and clean. View was the only downside. Looked into pipes and a wall.

Partner

6/10

Pleasant

14 Jun 2026

Michael

Rooms don’t have refrigerators which was a bummer bc we had food and medicine to refrigerate and also no ice machines on the floor. Staff was nice and parking was easy

Partner

10/10

Exceptional

11 Jun 2026

Samuel

It was okay.

Self

6/10

Pleasant

07 Jun 2026

Javacia

The Valet was extremely nice and so were the front desk staff. The rooms are very dated for this price point. There is no mini fridge, microwave and no ice machines on the floors. The bartenders were nice, but the breakfast was expensive and lackluster compared to what’s offered at other hotels. The dining area was empty and I think the teenagers who checked us in also made our food. Staff 5/5 location 5/5 amenities 1/5

Family

10/10

Exceptional

07 Jun 2026

Jaquena

Staff was very helpful and friendly

Self

10/10

Exceptional

03 Jun 2026

Vincent

.

Partner

10/10

Exceptional

29 May 2026

Amy

Clean room, attentive staff, convenient valet parking, dynamic and interesting hotel decor, perfectly central downtown location. I loved it and would stay again anytime.

Partner

10/10

Exceptional

29 May 2026

Sarah

Very nice stay. Staff was so friendly and the food was nice at the restaurant.

Partner

10/10

Exceptional

25 May 2026

Brad

Really great staff and the central location was very handy. I wish the gym was available but it was down for renovation.

Self

10/10

Exceptional

25 May 2026

Amanda

Great stay. Property was clean,well decorated, and close to everything. Everything was perfect and will stay again.

Partner

8/10

Excellent

25 May 2026

Richard

The room furnishings were aesthetically pleasing but not overall functional. Space could have been better utilized. Bathroom was great.

Self

8/10

Excellent

24 May 2026

Gerry

The ppl

Partner

10/10

Exceptional

24 May 2026

Sandra

The staff was so kind and helpful. The front desk, and valet attendants went above amd beyond. They felt like family by the time we checked out.

Family

10/10

Exceptional

20 May 2026

Toni

Great property

Family

10/10

Exceptional

19 May 2026

Kimberly

Always love my stay at The Kelly

6/10

Pleasant

17 May 2026

Jonathan S.

Their card machine used to make keys for rooms was broken for multiple days and I had to be escorted to my room every time I needed access. Sometimes I waited at my door for over 10 min for security/maintenance to arrive to let me in. Zero amenities or compensation offered for the significant inconvenience.

Self

8/10

Excellent

17 May 2026

Melisa

Nice room, super comfortable bed. Not the best area.

Self

10/10

Exceptional

14 May 2026

Heather

Third time here and it’s always a pleasure. Really convenient, lovely staff, nice room, quiet. What more can you ask for?!

Self

4/10

Poor

08 May 2026

Jazmin

My room was really dirty upon arrival. The bottom of my white socks were black from the carpet, and the bathroom has peeling and scraped paint. The bathroom floors look like they had not been cleaned in a while also.

Self

10/10

Exceptional

08 May 2026

Christian

This hotel was near all the spots I wanted to visit in Birmingham. The staff was very friendly and helpful. The room was clean and looked like the pictures on the website. I was able to get my room nice and cold with the air conditioning. My floor was quiet too. Thankfully they had valet parking so I didn’t have to worry about finding parking on the street. I didn’t get the chance to check out their bar and restaurant service but I will next time. 10/10

Self

10/10

Exceptional

24 Apr 2026

Gilles

Great place in a great location.

Partner

10/10

Exceptional

20 Apr 2026

Jarek

Parking was kind of high

8/10

Excellent

19 Apr 2026

Mariame Selma

Really nice hotel, close to wonderful bars and restaurants!
A bit noisy because of the busy road, but the city quiets down by 1-2am, so we did not mind it much.

Self

10/10

Exceptional

18 Apr 2026

Jody

Steve, the bartender was AWESOME!!!

Partner

6/10

Pleasant

17 Apr 2026

Jane

Staff ok. Not super friendly. Area very industrial area. Room good value for money. Clean.

Partner

10/10

Exceptional

13 Apr 2026

carl

Liked suite with view better than single with no view. Plenty of space. Nice TV. Cold.

Self

10/10

Exceptional

12 Apr 2026

Becca

On street parking, valet available. Walkable city.

Friends_and_family Friends

8/10

Excellent

08 Apr 2026

Kirk

The staff was great and the welcome started with the valet. All of the staff provided excellent service. Only in the south are you welcomed with such a great personality. The location is in the middle of the historic district. The room was spacious and perfect.

Partner

6/10

Pleasant

05 Apr 2026

Asiya

Natalie was a great staff member. Genuinely kind and friendly. The door staff were also very genuine. The other two ladies at the front desk seemed very fake.
No refrigerators in the room.
Grout/caulking had mildew over it
Hair on wall tile
Carpet felt grimy
Light out in one of the bathroom fixtures
No towel hook near shower
toilet tissue holder was very inconvenient placed. Quite a twist to get it.
I got a view of a brick wall. They said they were booked and could not give me a city view. There was hardly anyone at the hotel but I guess I have to take their word for it. Restaurants are a good 10 minute walk away. Grocery store is about 15 minutes.

Self

8/10

Excellent

03 Apr 2026

Mary P

It was very nice.

Family

2/10

Poor

30 Mar 2026

Thomas

Yes the ac worked but you couldn’t set the temperature on the thermostat was locked in at 65

Partner

4/10

Poor

30 Mar 2026

Kristi

My room was never cleaned. I had no shampoo or lotion in any of the containers that they have hanging on the wall. Never got fresh towels. The staff was nice at the front desk. The bartenders were nice. And courteous. It felt understaffed. No one ate as far as I could tell in the dining room restaurant. It felt like the whole hotel needed like 10 more people working there to make it run well.

Friends

6/10

Pleasant

29 Mar 2026

Thomas

No maid service
Exercise room not operational
Staff very kind

6/10

Pleasant

28 Mar 2026

Heather

It was a Nice hotel, fantastic burgers and the bar tender was very pleasant. The only complaint would be the street noise. It was constant, all night which made it hard to sleep. Oh, and there is a train close by but I would have preferred the train over the Fast and Furious outside our window. Make sure you have something to block out noise at night.

Partner

10/10

Exceptional

28 Mar 2026

Susan

Cool lobby and bar. A small continental breakfast would be a nice touch.

Friends

6/10

Pleasant

26 Mar 2026

Max

The room was nice but the windows are so thin you can hear everything outside, do not stay in room 939, we barely slept during our 3 night stay. There was also 1 elevator working so getting downstairs from the 9th floor took a ridiculously long time. We would not stay again.

Family_with_children

6/10

Pleasant

24 Mar 2026

Loree

Several staff members were unengaging and fairly curt. The car valet guys were nice but having to valet the car every time we used it was inconvenient and expensive. During our 4 night stay, the room was only serviced the third morning at my request because I had spilled coffee on the sheet the first night and they didn't service our room at all the next day. They only did it the second morning because I requested it. The first night I also found a long dark hair on one of the hand towels and placed it on the floor to be replaced but no one came the next day.
Our coffee pods and sugar in the room were never replaced and the trash wasn't emptied, even on the one day we had service.
The Kelly hotel is attractive but we're not likely to stay again, which is a shame since our son and DIL live in Birmingham and we visit often.

6/10

Pleasant

23 Mar 2026

Christal

Only 1 elevator works, no fridge in your room, only a single room of toilet paper in your bathroom/ no backup. ICE is only on the 1st floor.

Partner

10/10

Exceptional

20 Mar 2026

Carolyn

Clean room, location and staff was very friendly

Partner

6/10

Pleasant

20 Mar 2026

Mark

Only one working elevator so that can be a problem. Bartender and wait staff, same person were great!

Family

10/10

Exceptional

18 Mar 2026

Ivana

Wonderful stay and staff was very nice

Partner

10/10

Exceptional

17 Mar 2026

Lacey

The lobby is beautiful. The staff at the desk were friendly and helpful. The room had a beautiful updated bathroom.

Partner

2/10

Poor

16 Mar 2026

Kim

Redo the whole hotel

Partner

8/10

Excellent

15 Mar 2026

Catherine

Staff was friendly. Location was great.

4/10

Poor

14 Mar 2026

Junaid

I stayed here a couple of days ago. On my first evening, realized that I didn’t pack my toothbrush. I called the guest services around 10p and the person who picked up said they don’t keep any toothbrush. For a 200-300 dollar per night hotel was a little shocking. Next morning I went to the front desk and asked again and they said they had one. Either the person overnight didn’t know or was too lazy to open the drawer and give me one. In either case quite disappointing.

Self

8/10

Excellent

14 Mar 2026

heather

Great location and overall nice hotel. There were hairs on the sheets upon checking in however the staff promptly moved me to another room. The second room still had trash in the bathroom but otherwise seemed cleaned. Housekeeping needs to improve.

Self

10/10

Exceptional

14 Mar 2026

Erica

Everything was nice

Self

8/10

Excellent

03 Mar 2026

Jennifer

There was no gym- it is under renovation.

10/10

Exceptional

02 Mar 2026

Judy

It was a great place to stay in Birmingham.

10/10

Exceptional

27 Feb 2026

Ethan

Lovely

6/10

Pleasant

27 Feb 2026

George

‘Good staff. Windows leak, so a cold room. Other than cheap windows, room renovations were good.

Self

10/10

Exceptional

25 Feb 2026

Jackie

Check in and out was flawless. Valet perfection. Beds as comfy as home. Staff professional, and yet felt like family. Location spot on. Within walking distance of a phenomenal restaurant for dinner, La Fetê. And a 10 min Uber to Legacy Center.

Friends_and_family Friends

2/10

Poor

23 Feb 2026

Nicole

We were extremely disappointed with our stay. From the start we (along with other guests) were told the hotel bar/restaurant opened at 5, we were there for an opera in town and planned to eat in the hotel restaurant prior to the show. We arrived in the lobby at the time provided and then were told it was closed & told we could “walk 4 blocks to (their) sister hotel” to eat. No apologies. Later, when we were awaiting an Uber to get to the show, there was a violent altercation in the lobby with a homeless person and staff/guests (unsure who was who) which required the police to be called! We were never apologized to for the misinformation about dinner, the room had gross stains (we have photos), and to top it off, at check out, they tried charging us an extra $40 for valet which we did not use! We parked on street parking and even took an uber to/from our concert. They reluctantly took that charge off the bill. Later I looked at the print out and it had the wrong home address information on it. The final straw was my husband used the lobby restroom right before we left (around 9:30 am) and it was nothing short of disgusting! We also have photos. When he said something about it to the front staff, she acknowledged she knew about it already but it was “left from the night staff.” I am at a loss because I was under the impression these Hilton groups were of a higher standard which is why I chose it. I would appreciate speaking with someone.

Partner

10/10

Exceptional

23 Feb 2026

Amber

The bed was super comfortable!

10/10

Exceptional

23 Feb 2026

Suzi

Aquilla was AMAZING at the front desk. The entire staff wen above and beyond. I will definitely be back! Amazing hotel.

Self

10/10

Exceptional

23 Feb 2026

Lyndsey

Valet was the best I’ve ever experienced! Very nice and polite ! Room was nice and clean! The bar lady was very sweet and front desk!

Partner

10/10

Exceptional

23 Feb 2026

Larry

Nice, clean room, comfortable bed, nice bathroom and shower, friendly staff and great location.

Friends

10/10

Exceptional

22 Feb 2026

Alexandra

Staff were extremely friendly and helpful. Room was clean and comfortable

Partner

6/10

Pleasant

21 Feb 2026

Anthony

Water pressure was essentially zero. Staff was wonderful

Partner

10/10

Exceptional

20 Feb 2026

Nicole

The staff was incredible! They were all very friendly and helpful!! It was very clean, as well. We would absolutely stay here again!

Partner

6/10

Pleasant

20 Feb 2026

Melissa

The beds were comfortable. However, the rooms are old and not well kept

6/10

Pleasant

18 Feb 2026

Takiesha

Parking was a little confusing upon arrival. But staff over the phone were patient and helpful guiding to the hotel. Once arrived, the room I was given was windowless which was very unpleasant. Food options were very limited. TV did not function properly, meaning I could not change between the channels to view other selections.

Leisure Self

6/10

Pleasant

17 Feb 2026

Margie

The ac/heat vent blew directly on our faces with no way to redirect the flow. When the heat turned off, it sounded like a door was closing. The hotel was decent and clean.

10/10

Exceptional

16 Feb 2026

Kelvin

The staff was very accommodating. SUPER nice! They made our stay LOVELY...10 out of 10 RECOMMEND!

Leisure Partner

10/10

Exceptional

16 Feb 2026

Ashley

Staff was extremely helpful and nice!

Leisure Family

10/10

Exceptional

16 Feb 2026

Gary

The room was amazing.

Partner

8/10

Excellent

15 Feb 2026

Brian

Staff was great, they gave awesome recommendations for food and surround entertainment

Partner

6/10

Pleasant

11 Feb 2026

Dvora

The team was very nice and welcoming; however, the room lacked proper care and attention to cleanliness. The shower gel bottle was empty, and despite requesting a refill three times over two nights, it was never addressed. The mirrors were not properly cleaned, and it felt like the carpet hadn’t been vacuumed — I was glad I had slippers with me.

There was no water kettle, only a coffee maker, which made it impossible to boil water for tea without the lingering taste of coffee.

Overall, while the staff was pleasant, the room quality did not match the price. It felt overpriced for what was offered.

Business Self

10/10

Exceptional

11 Feb 2026

Nedreta

Yes to both!

Business_and_leisure

10/10

Exceptional

09 Feb 2026

Tyler

Clean

Partner

10/10

Exceptional

06 Feb 2026

Jamie

The room was very clean and bathroom large.

Leisure Friends

8/10

Excellent

05 Feb 2026

Doug

Staff was great! Room was spacious

Business Partner

10/10

Exceptional

04 Feb 2026

Jennifer

Overall I really enjoyed my stay at the Kelly. The room was mostly clean and cozy. I loved the view and the aesthetic. The staff was friendly and the bartender stayed a little later to make sure we could get a nightcap. The only negatives were the toilet was dirty and half of our outlets didn't work. Aside from that, I enjoyed my stay and will stay again.

Business_and_leisure Partner

6/10

Pleasant

03 Feb 2026

Laura

The room was decent however you can tell it needs some upgrades. To be honest I was expecting more but overall it was a good stay.

Friends_and_family Family

6/10

Pleasant

31 Jan 2026

Sebastian

Staff was rude and condescending; and the rooms are tired. However great location and nice restaurants in the area. Don’t pay for valet, ($40) there is a parking structure one block over for $9/day

Business

10/10

Exceptional

31 Jan 2026

Diana

Friendly staff! Great location

8/10

Excellent

30 Jan 2026

Nicolette

The hotel was beautiful and clean. The bed was comfortable and the bathroom was big and clean. Great shower. Food was delicious.

6/10

Pleasant

24 Jan 2026

Robyn

No coffee pods left on day 2. No daily maid service. Room is very stark and institutional. One out of three elevators were working. The exceptional rating must have been from family of
the owner. The hotel wasn’t terrible, just mediocre at best.

Leisure Family

10/10

Exceptional

24 Jan 2026

Richard

Beautiful renovation of a historic building. Comfortable rooms and good location

Business

8/10

Excellent

22 Jan 2026

Tasheia

It was 8/10

Leisure Partner

10/10

Exceptional

18 Jan 2026

Kimberly

Clean room, kept original building style. Friendly staff

Leisure Partner

10/10

Exceptional

12 Jan 2026

Tasha

It was amazing from check in to check out

Partner

10/10

Exceptional

08 Jan 2026

Richard

From checking in to checking out the staff there was amazing, professional, courteous and kind. The room I was in was on the 10th and was amazing view the breakfast and dinner was great and delicious! The parking around there is hard to find but do valet it is $38 a night but well worth it and you don’t have to walk far or pay extra fares around there

Business_and_leisure Self

10/10

Exceptional

07 Jan 2026

courtney

Clean room nice staff

Partner