Name: Holiday Inn Birmingham-Airport By IHG
Address: 5000 Richard Arrington Jr Blvd N, Birmingham, 35212, US

10/10

Exceptional

02 Aug 2026

Lee

Everything about this hotel was great! Breakfast was amazing. The only thing can recommend is to update/fix game room for the kids. We were very pleased once again with our stay. Thank you!

10/10

Exceptional

02 Aug 2026

Tyree

The entire staff was very friendly. Everything was great, especially the food at the Steel Cafe.

8/10

Excellent

02 Aug 2026

LaSonya

The rooms were clean and somewhat updated but the property itself needs a complete overhaul hauling. The staff was amazing. 5 stars to the staff.

4/10

Poor

01 Aug 2026

Lissa

Llegamos a las 3:00PM y el servicio al cliente en la recepción fue fatal, la chica Ashley, te habla mal, te trata con irrespeto.

La única persona que nos dio un buen servicio fue en la noche, Lia en recepción.

10/10

Exceptional

01 Aug 2026

Tiffany

Good location to Protective Stadium. No pool due to renovations. Nice, friendly staff

10/10

Exceptional

01 Aug 2026

Jephthah

The stay was great. We were told that renovations were in the works, which explained the temperature in the hallway to our room. We could tell it was an older model Holiday Inn. The room was accommodating and the staff was helpful. The breakfast was as advertised and we enjoyed it.

10/10

Exceptional

31 Jul 2026

Selena

Less than ten minutes from the airport.
Hotel staff were friendly and attentive.
Location is near the landmarks we were there to see.
The breakfast and food at the bar was delicious.
Happy hour was cool.
The room surprisingly had a microwave.
Bed was comfortable.
The only real cons:
Room had a musty smell,
Room was on the street side, so the outside light was super bright when trying to sleep.

2/10

Poor

31 Jul 2026

Michael

Absolutely the nastiest holiday inn I have ever stayed at. IGH should have standards much higher than this.

4/10

Poor

31 Jul 2026

charice

The one positive of this property is the proximity to the airport and the security on the property. Otherwise this would be a never do again. The second floor carpet is heavily stained and the entire floor smells strongly of mildew. The walls are paper thin, we literally could hear entire conversations from rooms on both sides of us. We did NOT get fresh towels, room wasn’t cleaned, the furniture looked 20 years old and run down and the toilet tissue is literally one ply. We requested a luggage rack which front desk staff they would bring right up, never arrived. The only view is of Ron down buildings or shipping containers. Any hotel but this one folks!

10/10

Exceptional

30 Jul 2026

Stacyann

The property was clean.Just need to update the bathrooms

6/10

Pleasant

29 Jul 2026

Cebrina

Water took awhile to get hot

2/10

Poor

28 Jul 2026

Amanda

No free breakfast as mentioned and not advised the pool was under renovation and really overall the holiday inn was not at all maintained as other holiday inns

8/10

Excellent

25 Jul 2026

gary

Staff at the bar was excellent

10/10

Exceptional

22 Jul 2026

Jorge Manuel Estrada

Great services excellent stay!

10/10

Exceptional

20 Jul 2026

Debra

The staff was the best part of the stay. Our check-in was seamless and truly a service, since we had to come in late due to many flight cancellations, and were exhausted when we arrived. The desk staff were so kind and helpful.

Family_with_children

10/10

Exceptional

20 Jul 2026

Luke

The staff was absolutely wonderful, but the bathrooms weren’t really clean, the breakfast was amazing

Partner

4/10

Poor

18 Jul 2026

Peggy

This is a very outdated hotel. The room was not well maintained. My door was open when I went to my room. The front desk totally dismissed my concern when I finally was able to ask about it because she was busy flirting with another guest. The lock did not work properly so I had to block it with chairs. I did not sleep well as I did not feel safe. There is nothing in the area and the location gives a rough neighborhood vibe. No hot water at all so I had to take an ice cold shower. Again I was dismissed by the front desk-her reply when I called was that was normal in this size of hotel because they were fully booked. I waited until early early morning to shower and it was still ice cold. In the better side-the young lady in the restaurant was very friendly and so was the shuttle driver. The front desk person was friendly but uncaring. Would never stay here again.

Self

10/10

Exceptional

14 Jul 2026

Meri

The rooms were clean and the beds were very comfortable. The bar was very casual and comfortable atmosphere. The bartender was very friendly and so was the lady at the front desk checking in. The shuttle was on time and got me to the airport in time for my flight.

Self

10/10

Exceptional

13 Jul 2026

Cassandra

Great time

Self

2/10

Poor

13 Jul 2026

Melissa

This had to be the worst experience I have had in a hotel in a long time. I will just go through the list:
1. I arrive and check in, they were super nice. While checking in a lady comes down and complains about her room flooding.
2. I get upstairs and my room looks like a matchbox, it is outdated, and you can't open the fridge without sliding the footrest to the chair over.
3. I go to the restroom and the toilet doesn't flush. I go back downstairs to swap rooms taking all of my things. He says he is upgrading me to an executive suite. He also gives me a voucher to eat breakfast for free. Yes the room was bigger but it stinks because it's old and outdated, the bed had no covers on them, they were on the floor and stained, no towels and the room wasn't clean. I leave my things this time and tell them to get it fixed because I am about to be late for my event fooling with them. He offers to change the room again. I said no just clean it. He says no I am going to change it. Then he chases me outside and says I'll just have the staff clean it up for you.
4. I get back, room is clean, but now I can't log into the internet. I call. Come to find out he moved the room in the system so I had to log in under the room I never moved to.
5. Breakfast - Was like jail food. Powdered eggs, grits you can suck through a straw, hard biscuits, weak coffee, and the bacon and potatoes may have been the best.
* You all should be ashamed! Shut down an renovate! It wasn't worth the $138 discount!

Self

6/10

Pleasant

12 Jul 2026

Kristina

Airport shuttle stopped 5 minutes before I got there and I had to Uber… I chose this hotel for the shuttle. The neighborhood was a little sketch but the staff was very nice.

Self

8/10

Excellent

09 Jul 2026

Ana

Location is convenient to downtown and the interestate

Family

2/10

Poor

06 Jul 2026

Henrry

Pretty strong smell cigarettes , duty carpet,

Family_with_children

4/10

Poor

30 Jun 2026

Erica

It was ok for one day, the ac was broken but the staff was nice

Self

6/10

Pleasant

29 Jun 2026

Donna

Clean room airport shuttle and nice staff

Family

2/10

Poor

25 Jun 2026

Javier

The whole place smells like smoke, carpets, and a sofa with stains and dirt

2/10

Poor

20 Jun 2026

Dane

Needs a complete overhaul from top to bottom.

Family_with_children

8/10

Excellent

19 Jun 2026

Roy

Bar closes to early

Self

8/10

Excellent

16 Jun 2026

Donald

The room did not have a remote for the TV. Was given 3 non worked. Finally maintenance took care of it. Toilet ran continuously and had to be manually manipulated to stop.

Family

4/10

Poor

15 Jun 2026

Adrienne

Grabbed a bed after multiple flight delays. Could’ve been worse, and the staff was great. Quiet room, but for the price, I expected a fresher and more rejuvenating experience

Partner

8/10

Excellent

11 Jun 2026

Lael

Great staff

Self

10/10

Exceptional

10 Jun 2026

JASON

Def a good choice for a 1 stay night for people flying. Price is reasonable to proximity to the airport. The check in lady was super nice which almost always makes for a pleasant hotel stay. Clean room with a ac unit that kept the room chilly like I like it!

In house sit down restaurant with a bar as well but I didn't use it.

8/10

Excellent

10 Jun 2026

Priscilla

Staff very helpful and kind.

Self

6/10

Pleasant

06 Jun 2026

Daniel

Took forever to check in and get an airport transfer. Breakfast was fine but underwhelming for $14/person. Glad I only had to stay one night. Staff were friendly but seemed untrained and understaffed.

Family_with_children

8/10

Excellent

25 May 2026

Shane

Was comfortable and quiet

Self

8/10

Excellent

24 May 2026

Carolyn Hamane

Great location and access.
Needs some updating, but otherwise awesome!
Love airport shuttle!!!

Family

6/10

Pleasant

23 May 2026

Charles

Staff was friendly and helpful. Room was average, but getting a little 'long-in-the-tooth'. Hot water didn't work in my room. A/C was loud.

Self

10/10

Exceptional

20 May 2026

Roy

Excellent food choices

Self

6/10

Pleasant

18 May 2026

Col

Bed needs to be replaced. Sinks down in the middle and not comfortable at all. Other than that the room was really good. Restaurant was good, staff was friendly, airport shuttle was great.

6/10

Pleasant

18 May 2026

Willis

The AC Unit in room 802 was extremely loud. The water took a long time to get warm/hot. The locking mechanism on the room door needs to be addressed. The furniture in the room is dated. It needs an upgrade.

The staff at the front desk were polite and helpful. The van drivers were professional and courteous.

Friends_and_family Family

8/10

Excellent

16 May 2026

Larry

Nice

Friends

10/10

Exceptional

15 May 2026

Weldon

Over all, it is a good property. They are in the beginning stages of a remodel, so the pool was not usable. The staff were super nice and helpful, and the bar/restaurant very pleasant.

Family

4/10

Poor

15 May 2026

Nabil

It started with a 30 minute delay to check-in as rooms were not turned over yet from the previous night. The staff was polite and hospitable overall except the cleaning staff knocked AND opened my door at 9 am to get a head start on cleaning rooms. I get the impression they are not fully staffing the cleaning crew. Regarding cleanliness, there were what I assume to be beard shavings smeared on the bathroom wall adjacent to the sink. However, the most noticeable deficiency was how worn down the room looked. From a large tear in the office chair seat, to a sofa that looked like it was picked up off the curb, to the age of the carpeting. The outdoor pool did not look to be in service and had a dingy green color. The gym was usable. Ultimately, I would not stay here again.

8/10

Excellent

14 May 2026

Demontae

I’d stay again.

Self

10/10

Exceptional

11 May 2026

James

Property was definitely cool for my visit.

Partner

8/10

Excellent

09 May 2026

Edward

Good place to stay. AC in the room extremely loud. But nice people. Easy check in and check out. Very close to the airport.

Family_with_children

6/10

Pleasant

07 May 2026

Angelina

The room was right behind the elevator so i was awaken throughout the night by the elevator cable noise. It was great that the room had a microwave; however, the room really needs updating

Business Self

8/10

Excellent

06 May 2026

Christina

Our stay was on April 30th. The hotel has a good clean vibe for the most part. Recent renovations in our room had left some unfinished trim but the room itself was very clean. The staff was very helpful and polite. Our server in the dining room was very delightful. I do not remember her name but I did overhear her saying that she normally works breakfast. Our hamburger was delisious! My only disappointment was that the hotel did not offer any kind of food options for early departure. Because I travel alot I I have a pretty good measuring guide for destination to value expectation. I was told that there was food for sale in the lobby, but it was 95% candy. I would suggest maybe at the minimum apples and bananas, cheese, cracker, nuts, yogurt with togo silverware. The shuttle was very convenient. We will be definitely be staying again if we have early morning flights.

Partner

8/10

Excellent

05 May 2026

Richard

Clean and affordable

Friends

10/10

Exceptional

03 May 2026

Mary

The Room Was very Clean but what I Loved The Most Was Breakfast It Was So Delicious And The Waitress Was So Sweet And Very Nice Everything Was Straight And I Will Be Coming Back

Family_with_children