Name: Quality Inn Airport - Southeast
Address: 3910 Kilgore Memorial Drive, Birmingham, 35210, US

2/10

Poor

03 Aug 2026

Devin

This hotel was trying to keep up appearances, but they did not pull it off. Right after entering my room, I noticed the quite literal layer of dust on the chair. I took a video of the chair and running my hand through it.

This was followed up by walking into the bathroom, to have 2 dead cockroaches on the floor. Not being a fan, I walk back out to the room and see a live cockroach crawl from under the bed scurrying to get under the HVAC unit.

I stripped the bed and went to sleep, as I was planning on being there for less than 8 hours. I went to get my breakfast the next morning, and they had almost nothing available.

There was bread and bagels, with the only spread being cream cheese (no peanut butter, jelly, etc.). For the cereal, one was empty and other was full - they had Milk out (which I couldn't have), but it was sitting out in an area where the AC was out on a 90-degree morning already. That didn't feel safe. I usually go straight to the oatmeal - they said they have it daily - no oatmeal out, no packet out, nothing. So, they had bread and bagels with cream cheese, raisin bran with warm milk or a waffle...that was it.

I cannot speak to anything else as it was a quick stop in and out (11pm until 7:30am the next day). Staff at the front counter were nice for the 2 times I saw them. Outside of the building looked good/clean, but the interior let you know what it was really like.

2/10

Poor

03 Aug 2026

Kim

Property don’t take different party’s card if they not on the reservation didn’t stay at the site and they did not refund the money staffed came out with his neck pill on was not helpful didn’t inform us that the security deposit could be cash. He just acted as he didn’t give a damn if we stayed or not.

2/10

Poor

01 Aug 2026

Nasar Ahmad

My it was too dirty it has

10/10

Exceptional

31 Jul 2026

Rachel

Room was clean. Remote didn’t work to the tv, but I was only there for a couple hours so it wasn’t a biggie to me. May matters to others though. Quiet area as well

2/10

Poor

24 Jul 2026

April

Ken tha manager horrible horrible unprofessional refuses to allow me to stay in a room I paid for last night also refuses a refund. Very ugly human behavior…

8/10

Excellent

14 Jul 2026

Antonio

👍👍👍

Business

2/10

Poor

07 Jul 2026

Jerry

The place was neglected. The soap holder had screws sticking out of the wall. The shower mat was ripped in half. The furniture was worn out. The breakfast was a joke. It was suppose to be a full breakfast. It looked so lackluster I did not bother to eat. The place is a s—t hole. I would not stay there for free.

Self

4/10

Poor

03 Jul 2026

chad

The place reeks of fabuloso in the front of the property needs to be mowed. The pool area was very sad with dilapidated chairs and a pool cover. It was 98° outside and they had the air conditioning cut off in the room. It took hours to get the temperature comfortable. I would not stay here again and the breakfast sucked.

Friends_and_family Family

8/10

Excellent

30 Jun 2026

Kay

It was convenient to the airport. Reasonable rate, and room very clean. The night employee was extremely rude with check in and had no people skills. I told him that.

Self

2/10

Poor

27 Jun 2026

Yazied

It’s very bad customer service and there is a lot of noises I don’t know where they come from I don’t feel safe and it’s not comfortable and the room isn’t comfortable and clean To be honest with you, it was the worst experience I’ve ever had.

Self

10/10

Exceptional

22 Jun 2026

Zhenjian

👍

Partner

10/10

Exceptional

21 Jun 2026

Jason

Very clean and quiet very friendly helpful good people

Partner

6/10

Pleasant

21 Jun 2026

Preethi

The breakfast options were limited, with no fruit or yogurt available. The bathtub in our room was old and showed significant paint scratches.

Family_with_children

2/10

Poor

17 Jun 2026

Tanzania

Room was full of roaches light blew the time we flipped the switch needed the room for a week because it was close to where I needed to be I booked with affirm for two more nights because I didn’t feel like moving all of my items nor did I have time between jobs somehow it was canceled the manager decided that I was taking to long to rebook and threatened to call the police on me made me pay full price for one night and I still had to book another one later staff was very rude the breakfast was terrible on waffle maker no eggs no meat muffins and stale bagels go to the one on hwy 280 if you want to actually have a good stay no pool use no anything is going to be done at this rat hole

Friends_and_family Family

8/10

Excellent

12 Jun 2026

Hunner

It was OK. Good visit. No known issues.

Self

10/10

Exceptional

11 Jun 2026

Chawonda

I had a great experience at Quality Inn Airport - Southeast Birmingham. Check-in was quick and easy, and the employee at the front desk was very courteous and welcoming. I had to leave early the next morning around 5:00 a.m., and check-out was just as smooth and hassle-free. The staff made the entire process convenient, and I appreciated the excellent customer service. I would stay here again when traveling through the area.

Friends_and_family Family

10/10

Exceptional

21 May 2026

Jackson

Great clean room and the staff were friendly.

Self

6/10

Pleasant

18 May 2026

Bradley

One of those.. “It is what is places” nothing special from amenities to breakfast. If you’re looking for a place to lay your head for a day or two, it’s not bad.

Friends

2/10

Poor

11 May 2026

William

Our room had a broken fridge and a broken shower curtain rod that made water spill out of the shower. When I tried to check out in the morning, no one was there that I could bring these issues up with, so I just had to leave my room key on the desk and just hope I wasn't billed for the damage that I didn't cause

Friends_and_family Friends

6/10

Pleasant

10 May 2026

Kristy Grant

The location was good bed was comfortable

10/10

Exceptional

02 May 2026

Eric

Great team! Excellent customer service! Highly recommend this property! Easy check in & out! Thank you, will be back soon!

4/10

Poor

02 May 2026

Eduardo

Keys were not

8/10

Excellent

01 May 2026

Clifton

Convenient location for our travel needs. Take note that the property does charge a $100 security deposit that is held for 7-10 days after your stay.

4/10

Poor

24 Apr 2026

Amber

I usually don’t complain but this experience was bad. We came after midnight with a reservation (was late bc of traffic) I go to open the door to check in and it’s locked! I had to call where thankfully someone answered and I let him know we were there, didn’t say a word just hung up then came to the door and let us in. Was not hospitable and just short in tone. Got to our room which I will say the room was not bad itself. We had been traveling and wanted a drink, go to vending and ALL drinks were out, so then I’m like let’s just get ice…Ice machine did not work! I wish I was done but I’m not…went to get a hot shower in the am and the water would NOT get hot, not even warm. I did have a whole bagel and apple for breakfast so there’s that 😮‍💨 all in all they say you get what you pay for but I thought an unlocked door and warm water was an understanding.

Partner

10/10

Exceptional

11 Apr 2026

Marshall

Breakfast muffins were good, good juice selection and the coffee was fresh.

Self

8/10

Excellent

09 Apr 2026

Jedarius

Safe parking, clean room, nice and comfortable

8/10

Excellent

04 Apr 2026

Kassandra

Everything from price to cleanliness to staff all of it amlost perfect.

Only thing i think could use improvement would be better breakfast selection. Only waffles muffins and toast.

4/10

Poor

31 Mar 2026

Wendy

Definitely a 2 star busted door handles, only carbs for breakfast broken ice machines on both levels, no elevators dirty corridors and scary wash machine area

Family

4/10

Poor

31 Mar 2026

Betty

The bath tub was awful! A broken tub mat glued to the tub had black mold and grime underneath it. The breakfast is supposed to be six to nine, we got there a little after seven and there was barely anything left. The clerk should learn to smile!

2/10

Poor

29 Mar 2026

Jared

Bed bugs in two rooms.

Self

4/10

Poor

27 Mar 2026

Maria

sábanas que manchadas y quemadas por cigarrillos

10/10

Exceptional

18 Mar 2026

Barry

This is a very affordable place to stay and staff was friendly. The place was clean. I would highly recommend it.

Family

10/10

Exceptional

17 Mar 2026

Rickey

Clean property. I just didn't like the fact no vending machines and dryer not working

6/10

Pleasant

12 Mar 2026

Shelia

Yes

Self

10/10

Exceptional

09 Mar 2026

Deborah

After a couple of hiccups which were rectified quickly and professionally, we were moved to a room that was clean and tidy. A few things needed attention - bath tub mat was peeling off and there appeared to be a little mold under that area. Could use some more hooks for towels when occupancy greater that 2. Continental breakfast was ok but had no condiments for toast and I always look forward to a piece of fruit - there was none there this morning.

Friends_and_family Family

4/10

Poor

21 Feb 2026

Robert

The WiFi doesnt connect on my MacBook because greedy hotel is so busy trying to push ads at you in the login process and not paying for professional programmers to do it right, all to increase profits.
Other hotels, and airports, and restaurants have no problem connecting with my MacBook.
MAKE \"FREE WIFI\" JUST BE SIMPLE WIFI THATS FREE!

Self

6/10

Pleasant

07 Jan 2026

Brenda

Ice machine wasn't working

Friends_and_family Family

4/10

Poor

07 Jan 2026

LISANDRA

Huele mal. Camas mal echas. El baño estaba casi destrozado el falso techo estaba casi caído y la bañera estaba limpia pero estaba con detalles de construcción con mal acabado

2/10

Poor

04 Jan 2026

Diego

Online it says the pet fee is 20 dollar per pet
However they charged me 25 dollars per pet even after me showing the host it clearly said 20/pet

Partner

8/10

Excellent

29 Dec 2025

Roberta

It was decent.

2/10

Poor

12 Dec 2025

Billy

My guess that what was the problem but rather than that everything was fine

8/10

Excellent

09 Dec 2025

David

Good accommodations for the price

8/10

Excellent

29 Nov 2025

Mike

Check-in night desk clerk was friendly and pleasant.
Room notes:
1. door to next suite room was not locked
2. table lamp did not work-was pluggede in - knob came off
3. toilet seat was crooked
3. entire toilet was loose on floor - rotated
4 .towel rack over toilet was crooked and mounted that way
5. sink plug was laying on top of counter
6. dust hanging from sink light enclosure
7. bed frames had metal supports protruding past bed mattress - ready to cut a leg
8. parkng near room was across the drive and small curb was only thing preventing auto from near verticle drop
9. only one ramp several doors from rented room - not helpful for someone needing a cane to walk
10. night desk check-in clerk was very pleasant.
Overall from what was observed, this hotel needs a remodel. Will not stay there again.

4/10

Poor

28 Nov 2025

Mike

Old and unclean

Friends_and_family Family

6/10

Pleasant

23 Nov 2025

Edith

Needs a lot of work

10/10

Exceptional

08 Nov 2025

Becky

Really clean rooms in a quiet area with great views

Leisure Family

2/10

Poor

06 Nov 2025

Alexander

Breakfast menu was not fresh and had 2 options of foods. The coffee looked like mud water

Leisure Family_with_children

10/10

Exceptional

04 Nov 2025

Michael

Great place for a quick stay

10/10

Exceptional

29 Oct 2025

Sharon

It was great.....we got non-smoking but when we opened the door it smelled like someone had been smoking in it all day. Went to the front desk and the young man was super nice changed our room. It was super clean had all the amenities. Perfect location on the hill had beautiful scenery. Super quiet. Good breakfast but wish they had offered fruit. Coffee could have been stronger. Would stay here again.

Leisure Family

2/10

Poor

28 Oct 2025

Kinyatta Z.

It should be posted to your website that you require a $100 deposit for rooms. Not when guests arrive at 330am and need to sleep!!!

Business_and_leisure Partner

2/10

Poor

26 Oct 2025

Jeffrey

A/C was loud
Staff not helpful

6/10

Pleasant

19 Oct 2025

Heidi

Comfortable bed, dingy bathroom, odd smell in the room

Leisure Family

6/10

Pleasant

19 Oct 2025

WILLIAM

Didn’t have breakfast

Leisure Partner

6/10

Pleasant

18 Oct 2025

Robert

The bed was great. The room had lights brighter than average(5 stars for this).The room fridge needs defrosting probably because its door didn't close well. The tub needs a new bath mat. Someone should sweep up the cigarette butts outside.

8/10

Excellent

17 Oct 2025

Sakii

Clean and value

Clean place but dated. That's not an issue persay. But it was cleans dn friendly.

8/10

Excellent

15 Oct 2025

LINDA

Breakfast was nothing.

Leisure Self

8/10

Excellent

15 Oct 2025

EUGENE

Clean room.

Leisure Family

2/10

Poor

10 Oct 2025

Andre

Extremely horrible roaches were everywhere and people kept knocking on my door all night! Very drug infested area! I beg of you to please give me refund! I always use this site so I’m a good customer and deserve better

Business

10/10

Exceptional

30 Sep 2025

Wayne

Pet friendly

Leisure Pet

10/10

Exceptional

29 Sep 2025

DeAnna

We got there late so we really didn't see too much but the rooms were nice the plane that's weren't bad the only problem was that for breakfast there wasn't any fruit so if you can't eat bread there's not a lot of choices staff was friendly I'd say again

Friends_and_family Family

10/10

Exceptional

21 Sep 2025

Kennethia

🙂

Leisure Self

10/10

Exceptional

21 Sep 2025

Renthia

I did not like I had to pay a deposit along with the amount of the room

Business_and_leisure Self

2/10

Poor

19 Sep 2025

Isaias

They cancel my flight
Not good not good and the staff not helping

Leisure Self

4/10

Poor

09 Sep 2025

Mark

Roughneck clintele

Business_and_leisure Self

4/10

Poor

09 Sep 2025

Roberta

The only thing that I like about this property is that they offer smoking rooms.
What I dislike is that the rooms are being cleaned as customers book reservations. And they're not clean properly. They are dusty, refrigerator and microwave are dirty along with nasty sticky floors. Oh, and a major Net problem. Bed are worn down, sleep like a lounge chair instead of a Bed. And also, the people that are running the hotel is the ones cleaning the rooms. No regular employees.Amnd most of the time the Front Desk is always empty, because they are cleaning the rooms. Air conditioner units are leaking in most rooms they have towels underneath them to catch the water and that's not helping. Floor be full of water.

Leisure Partner

6/10

Pleasant

07 Sep 2025

Paula

The hotel Decor looked like the ones we stayed at in the 70's. Bed was comfortable but the duvet was obviously not high quality - it rustled when I moved it. Room had \"new\" vinyl flooring that popped in places (like concrete wasn't level). Bathroom vanity and sink were VERY low - I'm 5'6\" and had to stoop to wash my face and brush my teeth. TV had no info about stations available - not list, no info on how controller worked (or maybe it needed new batteries, I don't know). Shower was a challenge - old shower head that needed to be decalcified. My room had a \"shared\" room and the door (or maybe wall) was VERY thin. Extremely loud cartoons woke me up about 30 minutes before my 6:30 alarm. So nope, won't book that hotel again - not at $104 per night.

Leisure Self

8/10

Excellent

03 Sep 2025

Bonita D

The gentleman that helped at the desk was hospitable, patient, and resourceful. I appreciate his kindness during a difficult situation I was going through.

Self

10/10

Exceptional

01 Sep 2025

Terrell

Great

Leisure Family

6/10

Pleasant

19 Aug 2025

Roberta

The beds here are no good. It's like sitting in a lounge chair. Head is all the way back and less are up in the air. This is an uncomfortable way of sleeping. If this can't be fixed I will not be back.

2/10

Poor

19 Aug 2025

Nikkia

Dirty microwave, dirty towels on the floor and dirty fridge. Hair on the bed.

Business

10/10

Exceptional

04 Aug 2025

Shelby

Check in was super easy! The staff was very friendly, quick, and helpful. The room was clean, the beds were soft. Would recommend.

8/10

Excellent

03 Aug 2025

Garland

Pour water, pressure and a few bugs in room

4/10

Poor

21 Jul 2025

Beth

Frustrated with Quality inn

There was overflowing trash out front pool was closed. Shower head did not work. The floor was filthy. My socks turned black and the towel I used to wipe up water turned black. They do not mop the floors. There was a big spot of gross spit on the wall

Business

6/10

Pleasant

21 Jul 2025

Verified traveler

Good enough

Place was fine. Just “breakfast” is bread products and cereal. We need to stop defining this as breakfast.

Self

10/10

Exceptional

15 Jul 2025

Natasha

Pool closed

Friends_and_family Family

4/10

Poor

15 Jul 2025

Donald

The room a/c was leaking on the floor,and i had booked the room for the pool and it was closed,but the room was clean and the breakfast wasn't all that

Leisure Self

10/10

Exceptional

14 Jul 2025

Latoya

Good

Business Family

2/10

Poor

11 Jul 2025

Donald

The dirty dungeon

Wouldn't stay there again. Id rather sleep in my car.

Business

2/10

Poor

11 Jul 2025

Brittany

The room i stayed in was dirty and had bugs.

10/10

Exceptional

23 Jun 2025

John

Is the people are very nice and friendly

Business_and_leisure Partner

4/10

Poor

23 Jun 2025

Doug

Room definitely needs some love and attention - toilet had no working lever.

Leisure Family

10/10

Exceptional

22 Jun 2025

Hope

I like this place good place to get away for a while

Business_and_leisure Partner

10/10

Exceptional

21 Jun 2025

Francisco

Very clean parking the rooms very big . And the bed omg loved it. So confortable like a cloud. Pillows omg i just loved it and my wife too. Definitely will satay again and the price excellent. Enjoyed my stay very much.

Partner

8/10

Excellent

17 Jun 2025

Jayme

Comfey

Business Self

4/10

Poor

15 Jun 2025

Antoinette

Pictures are deceiving. Property is dirty and no maintenance. Rooms are old and outdated. I didn't feel safe. This is the Bates Motel.

2/10

Poor

14 Jun 2025

Ikeyla

Property and staff were equally disgusting.

Business Pet

10/10

Exceptional

06 Jun 2025

Latoya

Great

Business Self

10/10

Exceptional

01 Jun 2025

Devyansh

Breakfast awesome so many varieties…loved it Staff is excellent

4/10

Poor

31 May 2025

Victoria

This property was very basic. Person at reception had very poor English Showed was ok. Would not stay here again

6/10

Pleasant

29 May 2025

Pedro

For the value was ok

Business

6/10

Pleasant

26 May 2025

dale

The room had an unpleasant smell.

Business_and_leisure Partner

10/10

Exceptional

24 May 2025

Barbara

A night of peace.

I needed a room for one night, just needed a place to stay. It was clean and comfortable. The tubs can use bathtub mates so customers want faĺl in the tub.

Self

10/10

Exceptional

09 May 2025

David

Bathroom shower had open holes where something was mounted and fell or removed. No other complaints. Breakfast was nice.

Leisure Family

4/10

Poor

05 May 2025

Barbara

The tub was horrible with cracked dirty non slip mat, faucet missing drain plug in sink, the cabinetry was all missing strips of the laminate covering. NOISY NOISY NOISY! Between service trucks and workmen loudly talking while standing around the rooms in the wee hours of the morning, you’ll never get a wink of sleep. I’ll NEVER stay in a quality inn again!

Leisure Partner

6/10

Pleasant

04 May 2025

Krista

Very simple but clean for the price!

Business Self

2/10

Poor

01 May 2025

Terence

Raise fees

2/10

Poor

23 Apr 2025

Terry

Don't do it

It smells illegal. The property is very dated and the beds are dirty behind the head board. I never got under the cover to sleep. It's quite and you can shower that's about it. On top of all that the breakfast is weak and they want a hundred dollar deposit in this economy. Get outta here.

Friends_and_family Family

10/10

Exceptional

19 Apr 2025

todd

this is the cleanest hotel room i have ever stayed in for under $100

Business Self

10/10

Exceptional

12 Apr 2025

Tamaria t

Great place to stay